Lincoln 2020 MKZ Hybrid Owner's manual

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Cars
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Owner's manual

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Owner’s Manual
2020 MKZ HYBRID
November 2019
Second Printing
Litho in U.S.A.
2020 MKZ HYBRID Owner’s Manual
owner.lincoln.com lincolncanada.com
LH6J 19A321 HB
The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications,
design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language
in any form by any means without our written permission. Errors and omissions excepted.
© Ford Motor Company 2019
All rights reserved.
Part Number: 201905 20191028213714
California Proposition 65
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor
vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates,
and lead, which are known to the State of California to cause cancer and birth defects or other
reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except
as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands
frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING: Battery posts, terminals and related accessories contain lead and lead
compounds, chemicals known to the State of California to cause cancer and reproductive harm.
Wash your hands after handling.
Introduction
About This Manual ...........................................7
Symbols Glossary .............................................7
Data Recording ...............................................10
Perchlorate .......................................................14
Lincoln Automotive Financial Services
..........................................................................14
Replacement Parts Recommendation
..........................................................................15
Special Notices ...............................................15
Mobile Communications Equipment .........16
Export Unique Options ..................................17
Environment
Protecting the Environment .........................18
At a Glance
Instrument Panel .............................................19
Child Safety
General Information .......................................21
Installing Child Restraints ............................23
Booster Seats .................................................30
Child Restraint Positioning ..........................33
Child Safety Locks .........................................35
Seatbelts
Principle of Operation ..................................36
Fastening the Seatbelts ...............................37
Seatbelt Height Adjustment .......................39
Seatbelt Warning Lamp and Indicator
Chime ...........................................................40
Seatbelt Reminder ..........................................41
Child Restraint and Seatbelt Maintenance
.........................................................................42
Seatbelt Extensions ......................................43
Personal Safety Systemâ„¢
Personal Safety Systemâ„¢ .............................44
Supplementary Restraints System
Principle of Operation ..................................45
Driver and Passenger Airbags ...................46
Front Passenger Sensing System .............48
Side Airbags ...................................................50
Driver and Passenger Knee Airbags .........51
Safety Canopyâ„¢ ...............................................51
Crash Sensors and Airbag Indicator .........53
Airbag Disposal ..............................................54
911 Assist
What Is 911 Assist ...........................................55
Emergency Call Requirements ..................55
Emergency Call Limitations ........................56
Keys and Remote Controls
General Information on Radio Frequencies
.........................................................................57
Remote Control ..............................................57
Replacing a Lost Key or Remote Control
..........................................................................61
MyKeyâ„¢
Principle of Operation ..................................62
Creating a MyKey ..........................................63
Clearing All MyKeys ......................................64
Checking MyKey System Status ................64
Using MyKey With Remote Start Systems
........................................................................65
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MyKey – Troubleshooting ...........................65
Doors and Locks
Locking and Unlocking .................................67
Power Decklid ..................................................71
Keyless Entry ...................................................73
Interior Luggage Compartment Release
.........................................................................75
Security
Passive Anti-Theft System ...........................77
Anti-Theft Alarm .............................................78
Steering Wheel
Adjusting the Steering Wheel - Vehicles
With: Manual Adjustable Steering
Column .........................................................80
Adjusting the Steering Wheel - Vehicles
With: Power Adjustable Steering Column
........................................................................80
Audio Control .................................................82
Voice Control ..................................................82
Cruise Control - Vehicles With: Adaptive
Cruise Control With Stop and Go ..........82
Cruise Control - Vehicles With: Cruise
Control .........................................................83
Information Display Control ........................83
Heated Steering Wheel ...............................83
Horn ..................................................................83
Wipers and Washers
Windshield Wipers ........................................84
Autowipers ......................................................85
Windshield Washers .....................................86
Lighting
General Information ......................................87
Lighting Control ..............................................87
Autolamps .......................................................88
Instrument Lighting Dimmer .......................89
Headlamp Exit Delay ....................................89
Daytime Running Lamps - Vehicles With:
Daytime Running Lamps (DRL) ..............89
Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps
........................................................................89
Adaptive Headlamps ....................................90
Direction Indicators .......................................90
Welcome Lighting ...........................................91
Interior Lamps ..................................................91
Ambient Lighting ...........................................92
Automatic High Beam Control
What Is Automatic High Beam Control
.........................................................................93
Switching Automatic High Beam Control
On and Off ...................................................93
Automatic High Beam Control Indicators
.........................................................................94
Overriding Automatic High Beam Control
.........................................................................94
Windows and Mirrors
Power Windows .............................................95
Global Opening and Closing ......................96
Exterior Mirrors ...............................................96
Interior Mirror ..................................................98
Sun Visors .......................................................99
Sun Shades .....................................................99
Moonroof .........................................................99
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Instrument Cluster
Gauges ...........................................................102
Warning Lamps and Indicators .................104
Audible Warnings and Indicators .............109
Information Displays
General Information .....................................110
Information Messages .................................121
Climate Control
Automatic Climate Control ..........................141
Hints on Controlling the Interior Climate
.......................................................................143
Heated Rear Window ..................................144
Heated Exterior Mirrors ..............................144
Cabin Air Filter ..............................................145
Remote Start ..................................................145
Seats
Sitting in the Correct Position ...................146
Head Restraints .............................................147
Power Seats ...................................................148
Memory Function .........................................152
Rear Seats ......................................................153
Heated Seats .................................................154
Climate Controlled Seats ...........................155
Garage Door Opener
Universal Garage Door Opener ...............157
Auxiliary Power Points
Auxiliary Power Points ................................163
Storage Compartments
Center Console ............................................165
Overhead Console ......................................165
Rear Seat Armrest ........................................165
Starting and Stopping the Engine
General Information .....................................167
Keyless Starting ............................................167
Starting a Hybrid Electric Vehicle System
.......................................................................168
Engine Block Heater .....................................171
Unique Driving Characteristics
Hybrid Vehicle Operation ...........................173
EcoSelect ........................................................175
Hybrid Vehicle Frequently Asked
Questions ...................................................176
Fuel and Refueling
Safety Precautions .......................................179
Fuel Quality ...................................................180
Fuel Filler Funnel Location .........................181
Running Out of Fuel .....................................181
Refueling ........................................................182
Fuel Consumption ........................................185
Engine Emission Control
Emission Law .................................................187
Catalytic Converter ......................................188
High Voltage Battery
General Information ......................................191
High Voltage Shutoff Switch .....................192
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Transmission
Automatic Transmission .............................193
Brakes
General Information ....................................198
Hints on Driving With Anti-Lock Brakes
.......................................................................199
Electric Parking Brake .................................199
Auto Hold .......................................................201
Traction Control
Principle of Operation ................................204
Using Traction Control ...............................204
Stability Control
Principle of Operation ................................205
Using Stability Control ...............................206
Parking Aids
Principle of Operation ................................208
Rear Parking Aid .........................................208
Front Parking Aid .........................................210
Side Sensing System ..................................212
Active Park Assist .........................................214
Rear View Camera ......................................222
Cruise Control
What Is Cruise Control ...............................226
Switching Cruise Control On and Off .....226
Setting the Cruise Control Speed ..........226
Canceling the Set Speed ..........................227
Resuming the Set Speed ..........................227
Cruise Control Indicators ..........................227
Using Adaptive Cruise Control ................227
Driving Aids
Driver Alert ....................................................236
Lane Keeping System ................................237
Blind Spot Information System ................242
Cross Traffic Alert ........................................244
Steering .........................................................249
Pre-Collision Assist .....................................250
Drive Control ................................................254
Load Carrying
Load Limit ......................................................256
Towing
Towing a Trailer ............................................261
Towing the Vehicle on Four Wheels .......261
Driving Hints
Breaking-In ...................................................262
Reduced Engine Performance ................262
Economical Driving .....................................262
Driving Through Water ..............................263
Floor Mats .....................................................264
Roadside Emergencies
Roadside Assistance ..................................265
Hazard Flashers ..........................................266
Fuel Shutoff ..................................................266
Jump Starting the Vehicle .........................267
Collision, Damage or Fire Event ..............270
Post-Crash Alert System .............................271
Transporting the Vehicle ...........................272
Customer Assistance
Getting the Services You Need ...............273
In California (U.S. Only) ..............................274
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The Better Business Bureau (BBB) Auto
Line Program (U.S. Only) .......................275
Utilizing the Mediation/Arbitration Program
(Canada Only) ..........................................276
Getting Assistance Outside the U.S. and
Canada .......................................................277
Ordering Additional Owner's Literature
......................................................................279
Reporting Safety Defects (U.S. Only) ......280
Reporting Safety Defects (Canada Only)
......................................................................280
Fuses
Fuse Specification Chart ...........................282
Changing a Fuse .........................................298
Maintenance
General Information ....................................301
Opening and Closing the Hood ...............301
Under Hood Overview ..............................302
Engine Oil Dipstick .....................................304
Engine Oil Check ........................................304
Oil Change Indicator Reset ......................305
Engine Coolant Check ...............................305
Automatic Transmission Fluid Check ......310
Brake Fluid Check .........................................311
Washer Fluid Check ....................................312
Fuel Filter .......................................................312
Changing the 12V Battery ..........................312
Checking the Wiper Blades .......................314
Changing the Wiper Blades ......................314
Adjusting the Headlamps ..........................315
Changing a Bulb ...........................................316
Changing the Engine Air Filter .................316
Vehicle Care
General Information .....................................318
Cleaning Products ........................................318
Cleaning the Exterior ..................................319
Waxing ...........................................................320
Cleaning the Engine ....................................321
Cleaning the Windows and Wiper Blades
.......................................................................321
Cleaning the Interior ..................................322
Cleaning the Instrument Panel and
Instrument Cluster Lens ........................324
Cleaning Leather Seats .............................325
Repairing Minor Paint Damage ................325
Cleaning the Wheels ..................................325
Vehicle Storage ...........................................326
Body Styling Kits ..........................................328
Wheels and Tires
Tire Sealant and Inflator Kit ......................329
Tire Care ........................................................336
Using Summer Tires ...................................350
Using Snow Chains ....................................350
Tire Pressure Monitoring System .............351
Technical Specifications ............................357
Capacities and Specifications
Engine Specifications .................................359
Motorcraft Parts ...........................................360
Vehicle Identification Number ..................361
Vehicle Certification Label ........................362
Transmission Code Designation .............362
Capacities and Specifications ..................364
Bulb Specification Chart ............................372
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Network Connectivity
Connecting the Vehicle to a Mobile
Network .....................................................375
Network Connectivity – Troubleshooting
......................................................................376
Wi-Fi Hotspot
Creating a Wi-Fi Hotspot ...........................379
Changing the Wi-Fi Hotspot Name or
Password ...................................................379
Audio System
General Information .....................................381
Audio Unit .....................................................382
Digital Radio .................................................383
Satellite Radio ..............................................386
USB Port ........................................................389
SYNCâ„¢ 3
General Information ...................................390
Using Voice Recognition ...........................392
Entertainment ...............................................404
Climate ............................................................416
Phone ..............................................................419
Navigation ......................................................421
Electric Vehicle Information ......................429
Apps ................................................................435
Settings ..........................................................437
SYNCâ„¢ 3 Troubleshooting .........................440
Accessories
Accessories ...................................................457
Lincoln Protect
Lincoln Protect .............................................459
Scheduled Maintenance
General Maintenance Information ..........462
Normal Scheduled Maintenance .............467
Special Operating Conditions Scheduled
Maintenance ............................................469
Scheduled Maintenance Record ..............471
Appendices
Electromagnetic Compatibility ................492
End User License Agreement ..................497
Declaration of Conformity .........................527
Declaration of Conformity - Vehicles With:
SYNC 3 ......................................................528
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ABOUT THIS MANUAL
Thank you for choosing Lincoln. We
recommend that you take some time to get
to know your vehicle by reading this manual.
The more that you know about it, the greater
the safety and pleasure you will get from
driving it.
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note: This manual describes product
features and options available throughout
the range of available models, sometimes
even before they are generally available. It
may describe options not fitted to the vehicle
you have purchased.
Note: Some of the illustrations in this manual
may show features as used in different
models, so may appear different to you on
your vehicle.
Note: Always use and operate your vehicle
in line with all applicable laws and
regulations.
Note: Pass on this manual when selling your
vehicle. It is an integral part of your vehicle.
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat.
E154903
Right-hand side.A
Left-hand side.B
SYMBOLS GLOSSARY
These are some of the symbols you may see
on your vehicle.
E162384
Air conditioning system
E231157
Air conditioning system lubricant
type
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Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum based
Brake system
E270480
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
E71340
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
E71880
Fasten seatbelt
E231160
Flammable
E67017
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard flashers
Heated rear window
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Windshield defrosting system
Interior luggage compartment
release
Jack
E161353
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
E270945
Horn control
Panic alarm
E139213
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
E231159
Requires registered technician
Safety alert
See Owner's Manual
E231158
See Service Manual
Service engine soon
E270849
Passenger airbag activated
E270850
Passenger airbag deactivated
Side airbag
Shield the eyes
E138639
Stability control
E163957
Hill descent control
E272858
Trail control
E270969
Windshield wiping system
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Windshield wash and wipe
DATA RECORDING
WARNING: Do not connect wireless
plug-in devices to the data link connector.
Unauthorized third parties could gain
access to vehicle data and impair the
performance of safety related systems.
Only allow repair facilities that follow our
service and repair instructions to connect
their equipment to the data link connector.
We respect your privacy and are committed
to protecting it. The information contained
in this publication was correct at the time of
going to print but as technology rapidly
changes, we recommend that you visit the
regional Lincoln website for the latest
information.
Your vehicle has electronic control units that
have data recording functionality and the
ability to permanently or temporarily store
data. This data could include information on
the condition and status of your vehicle,
vehicle maintenance requirements, events
and malfunctions. The types of data that can
be recorded are described in this section.
Some of the data recorded is stored in event
logs or error logs.
Note: Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or through
a legal process. Such information could be
used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system components,
for example, fuel level, tire pressure and
battery charge level.
• Vehicle and component status, for
example, wheel speed, deceleration,
lateral acceleration and seatbelt status.
• Events or errors in essential systems, for
example, headlamps and brakes.
• System responses to driving situations,
for example, airbag deployment and
stability control.
• Environmental conditions, for example,
temperature.
Some of this data, when used in combination
with other information, for example, an
accident report, damage to a vehicle or
eyewitness statements, could be associated
with a specific person.
Service Data
Service data recorders in your vehicle are
capable of collecting and storing diagnostic
information about your vehicle. This
potentially includes information about the
performance or status of various systems
and modules in the vehicle, such as engine,
throttle, steering or brake systems. In order
to properly diagnose and service your
vehicle, Lincoln Motor Company (Lincoln of
Canada in Canada), and service and repair
facilities may access or share among them
vehicle diagnostic information received
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Introduction
through a direct connection to your vehicle
when diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford of
Canada, in Canada) may, where permitted
by law, use vehicle diagnostic information
for vehicle improvement or with other
information we may have about you, for
example, your contact information, to offer
you products or services that may interest
you. Data may be provided to our service
providers such as part suppliers that may
help diagnose malfunctions, and who are
similarly obligated to protect data. We retain
this data only as long as necessary to
perform these functions or to comply with
law. We may provide information where
required in response to official requests to
law enforcement or other government
authorities or third parties acting with lawful
authority or court order, and such information
may be used in legal proceedings. For U.S.
only (if equipped), if you choose to use
connected apps and services, you consent
that certain diagnostic information may also
be accessed electronically by Ford Motor
Company and Lincoln authorized service
facilities, and that the diagnostic information
may be used to provide services to you,
personalizing your experience, troubleshoot,
and to improve products and services and
offer you products and services that may
interest you, where permitted by law. For
Canada only, for more information, please
review the Lincoln of Canada privacy policy
at www.Lincolncanada.com, including our
U.S. data storage and use of service
providers in other jurisdictions who may be
subject to legal requirements in Canada, the
United States and other countries applicable
to them, for example, lawful requirements to
disclose personal information to
governmental authorities in those countries.
Event Data
This vehicle is equipped with an event data
recorder. The main purpose of an event data
recorder is to record, in certain crash or near
crash-like situations, such as an airbag
deployment or hitting a road obstacle; this
data assist in understanding how a vehicle’ s
systems performed. The event data recorder
is designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating;
• Whether or not the driver and passenger
seatbelts were buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal; and
• How fast the vehicle was traveling; and
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
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Note: Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded. However, other
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required, and
access to the vehicle or the event data
recorder is needed. In addition to the vehicle
manufacturer, other parties, such as law
enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event data
recorder.
Comfort, Convenience and
Entertainment Data
Your vehicle has electronic control units that
have the ability to store data based on your
personalized settings. The data is stored
locally in the vehicle or on devices that you
connect to it, for example, a USB drive or
digital music player. You can delete some of
this data and also choose whether to share
it through the services to which you
subscribe. See Settings (page 437).
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets.
Entertainment Data
Data recorded includes, for example:
• Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
Services That We Provide
If you use our services, we collect and use
data, for example, account information,
vehicle location and driving characteristics,
that could identify you. We transmit this data
through a dedicated, protected connection.
We only collect and use data to enable your
use of our services to which you have
subscribed, with your consent or where
permitted by law. For additional information,
see the terms and conditions of the services
to which you have subscribed.
Services That Third Parties Provide
We recommend that you review the terms
and conditions and data privacy information
for any services to which you subscribe. We
take no responsibility for services that third
parties provide.
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Vehicles With a Modem (If Equipped)
The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example, diagnostic
information. These messages could include
information that identifies your vehicle, the
SIM and the electronic serial number of the
modem. Cell phone network service
providers could have access to additional
information, for example, cell phone network
tower identification. For additional
information about our privacy policy, visit
www.ConnectedLincoln.com or refer to your
local Lincoln website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle data
by changing the modem settings. See
SYNCâ„¢ 3 (page 390). .
Note: The service can be unavailable or
interrupted for a number of reasons, for
example, environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
modem, visit www.ConnectedLincoln.com.
Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your device
through the system. See Apps (page 435).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes the vehicle identification number of
your vehicle, the SYNC module serial
number, odometer, enabled apps, usage
statistics and debugging information. We
retain it only as long as necessary to provide
the service, to troubleshoot, for continuous
improvement and to offer you products and
services that may be of interest to you
according to your preferences and where
allowed by law.
If you connect a cell phone to the system,
the system creates a profile that links to that
cell phone. The cell phone profile enables
more mobile features and efficient operation.
The profile contains, for example, data from
your phonebook, read and unread text
messages and call history, including history
of calls when your cell phone was not
connected to the system.
If you connect a media device, the system
creates and retains a media device index of
supported media content. The system also
records a short diagnostic log of
approximately 10 minutes of all recent system
activity.
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The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device. If
you no longer plan to use the system or your
vehicle, we recommend you use the master
reset function to erase the stored
information. See Settings (page 437).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our privacy
policy, refer to your local Lincoln website.
Note: To find out if your vehicle has a
connectivity technology, visit
www.ConnectedLincoln.com.
Vehicles With an Emergency Call
System
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to the emergency call system may
also be capable of electronically or verbally
disclosing to emergency services operators
your vehicle location or other details about
your vehicle or crash to assist emergency
services operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do not
activate the emergency call system.
Note: You cannot deactivate emergency call
systems that are required by law.
PERCHLORATE
Certain components in your vehicle such as
airbag modules, seatbelt pretensioners and
remote control batteries may contain
perchlorate material. Special handling may
apply for service or vehicle end of life
disposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate
LINCOLN AUTOMOTIVE
FINANCIAL SERVICES
Lincoln Automotive Financial Services offers
a full range of financing and lease plans to
help you acquire your vehicle. We are
dedicated to providing answers, information
and a truly extraordinary experience.
Use the options below to contact us with
questions about your account or financing
and we will respond promptly:
Web Address
www.credit.lincoln.com
Phone: 1-888-498-8801
Mail: Lincoln Automotive Financial Services
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Introduction
P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts whenever
your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this Owner’ s
Manual. Genuine Ford and Motorcraft parts
meet or exceed these specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish, structural
integrity, corrosion protection and dent
resistance. During vehicle development we
validate that these parts deliver the intended
level of protection as a whole system. A
great way to know for sure you are getting
this level of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Lincoln Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be covered
by the Lincoln Warranty. For additional
information, refer to the terms and conditions
of the Lincoln Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
Vehicles sold in the United States and
Canada
For a detailed description of what is covered
by your New Vehicle Limited Warranty, see
your warranty guide that is available online.
For more information, refer to our website
and download your copy of the warranty
guide.
Vehicles sold outside the United States and
Canada
For a detailed description of what is covered
by your New Vehicle Limited Warranty, see
the warranty guide that is provided to you
along with your Owner’s Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing
Introduction
WARNING: You risk death or serious
injury to yourself and others if you do not
follow the instruction highlighted by the
warning symbol. Failure to follow the
specific warnings and instructions could
result in personal injury.
WARNING: NEVER use a rearward
facing child restraint on a seat protected
by an ACTIVE AIRBAG in front of it, DEATH
or SERIOUS INJURY to the CHILD can
occur.
On Board Diagnostics Data Link
Connector
WARNING: Do not connect wireless
plug-in devices to the data link connector.
Unauthorized third parties could gain
access to vehicle data and impair the
performance of safety related systems.
Only allow repair facilities that follow our
service and repair instructions to connect
their equipment to the data link connector.
Your vehicle has an OBD Data Link
Connector (DLC) that is used in conjunction
with a diagnostic scan tool for vehicle
diagnostics, repairs and reprogramming
services. Installing an aftermarket device that
uses the DLC during normal driving for
purposes such as remote insurance company
monitoring, transmission of vehicle data to
other devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to vehicle
systems. We do not recommend or endorse
the use of aftermarket plug-in devices unless
approved by Ford. The vehicle Warranty will
not cover damage caused by an aftermarket
plug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Using mobile communications equipment is
becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others’ safety when using such
equipment. Mobile communications can
enhance personal safety and security when
appropriately used, particularly in emergency
situations. Safety must be paramount when
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing
Introduction
using mobile communications equipment to
avoid negating these benefits. Mobile
communication equipment includes, but is
not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, your vehicle
may be equipped with features and options
that are different from the features and
options that are described in this Owner’s
Manual. A market unique supplement may
be supplied that complements this book. By
referring to the market unique supplement,
if provided, you can properly identify those
features, recommendations and
specifications that are unique to your vehicle.
This Owner’s Manual is written primarily for
the U.S. and Canadian Markets. Features or
equipment listed as standard may be
different on units built for export. Refer to
this Owner’s Manual for all other required
information and warnings.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing
Introduction
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Lincoln 2020 MKZ Hybrid Owner's manual

Category
Cars
Type
Owner's manual
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