RAM 2019 2500 Owner's manual

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Cars
Type
Owner's manual

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OWNER’S MANUAL
2019
RAM 2500/3500
VEHICLES SOLD IN CANADA
With respect to any vehicles sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the
name FCA Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with
blood alcohol levels far below the legal minimum. If
you are drinking, don’t drive. Ride with a designated
non-drinking driver, call a cab, a friend, or use public
transportation.
This manual illustrates and describes the operation of
features and equipment that are either standard or op-
tional on this vehicle. This manual may also include
a description of features and equipment that are no
longer available or were not ordered on this vehicle.
Please disregard any features and equipment described
in this manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in
design and specications, and/or make additions to
or improvements to its products without imposing
any obligation upon itself to install them on products
previously manufactured.
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
WARNING!
Copyright © 2020 FCA US LLC
TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION .............................................................................................................................9
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................12
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ..................................................... 104
4 SAFETY........................................................................................................................................... 128
5 STARTING AND OPERATING ...............................................................................................193
6 IN CASE OF EMERGENCY .................................................................................................... 295
7 SERVICING AND MAINTENANCE ...................................................................................... 337
8 TECHNICAL SPECIFICATIONS ............................................................................................ 385
9 MULTIMEDIA ..............................................................................................................................394
10 CUSTOMER ASSISTANCE .....................................................................................................467
11 INDEX ..............................................................................................................................................471
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INTRODUCTION
INTRODUCTION ......................................................9
HOW TO USE THIS MANUAL ...............................11
Essential Information ..................................11
Symbols ........................................................11
WARNINGS AND CAUTIONS ...............................11
VAN CONVERSIONS/CAMPERS..........................11
VEHICLE MODIFICATIONS/ALTERATIONS ........11
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED...............12
KEYS ......................................................................13
Key Fob.........................................................13
IGNITION SWITCH .................................................17
Keyless Push Button Ignition ...................... 17
REMOTE START — IF EQUIPPED .........................19
How To Use Remote Start ...........................19
Remote Start Abort Message...................... 19
To Enter Remote Start Mode ......................19
To Exit Remote Start Mode Without
Driving The Vehicle ..................................... 20
To Exit Remote Start Mode And Drive The
Vehicle .......................................................... 20
Remote Start Comfort Systems
If Equipped ................................................... 20
General Information ................................... 20
SENTRY KEY.......................................................... 21
Key Programming ....................................... 21
Replacement Keys ...................................... 21
General Information ................................... 22
VEHICLE SECURITY ALARM ............................... 22
To Arm The System...................................... 22
To Disarm The System ................................ 22
Rearming Of The System............................. 23
Security System Manual Override .............. 23
DOORS .................................................................. 23
Manual Door Locks...................................... 23
Power Door Locks — If Equipped ............... 24
Power Side Steps — If Equipped ................ 24
Keyless Enter-N-Go — Passive Entry .......... 24
Automatic Door Locks — If Equipped ........ 27
Child-Protection Door Lock ........................ 28
SEATS .................................................................... 28
Manual Front Seat Adjustment................... 28
Manual Rear Seat Adjustment ................... 29
Power Driver Seat Adjustment —
If Equipped................................................... 30
Driver Memory Seats — If Equipped ........... 31
Heated Seats — If Equipped ....................... 33
Ventilated Seats — If Equipped................... 35
HEAD RESTRAINTS...............................................35
Front Head Restraints................................. 35
Rear Head Restraint Adjustment ............... 36
Rear Head Restraint Removal.................... 37
STEERING WHEEL ...............................................37
Tilt Steering Column.................................... 37
Heated Steering Wheel — If Equipped ...... 37
DRIVER ADJUSTABLE PEDALS
IF EQUIPPED ............................................................. 38
MIRRORS ..............................................................39
Inside Day/Night Mirror — If Equipped ...... 39
Automatic Dimming Mirror — If Equipped ... 39
Automatic Dimming Mirror With Rear View
Camera Display — If Equipped ................... 40
Outside Mirrors ........................................... 40
Driver's Outside Automatic Dimming
Mirror — If Equipped.................................... 40
Power Mirrors — If Equipped ...................... 41
Power Convex Mirror Switch —
If Equipped................................................... 41
Trailer Towing Mirrors — If Equipped ......... 42
Heated Mirrors — If Equipped..................... 42
Tilt Side Mirrors In Reverse — If Equipped ... 42
Power Folding Outside Mirrors For
Standard And Trailer Tow — If Equipped.... 42
Illuminated Vanity Mirror — If Equipped..... 44
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EXTERIOR LIGHTS ................................................44
Multifunction Lever...................................... 44
Headlight Switch..........................................44
Daytime Running Lights (DRL) —
If Equipped .................................................. 45
High/Low Beam Switch ............................... 45
Automatic High Beam Headlamp
Control — If Equipped ..................................45
Flash-To-Pass ...............................................46
Automatic Headlights — If Equipped ..........46
Parking Lights And Panel Lights ................. 46
Headlights On With Wipers (Available
With Automatic Headlights Only) ................46
Headlight Delay............................................ 46
Lights-On Reminder..................................... 46
Front Fog Lights — If Equipped .................. 47
Turn Signals ................................................. 47
Lane Change Assist — If Equipped ............. 47
Cargo Light With Bed Lights — If Equipped .. 47
Battery Saver................................................48
INTERIOR LIGHTS ................................................48
Courtesy Lights ............................................ 48
Illuminated Entry .........................................49
WINDSHIELD WIPERS AND WASHERS ............50
Windshield Wipers ......................................50
Rain Sensing Wipers — If Equipped ........... 51
CLIMATE CONTROLS ........................................... 52
Climate Controls Without A Touchscreen
Overview....................................................... 52
Climate Controls With A Touchscreen
Overview....................................................... 55
Climate Control Functions........................... 62
Automatic Temperature Control (ATC) ....... 62
Operating Tips ............................................. 63
WINDOWS ............................................................ 64
Power Windows ........................................... 64
Wind Buffeting ............................................ 66
POWER SUNROOF — IF EQUIPPED ................... 67
Single Pane Power Sunroof — If Equipped .. 67
HOOD ..................................................................... 69
To Open The Hood ...................................... 69
To Close The Hood....................................... 70
TAILGATE............................................................... 70
Opening ........................................................ 70
Closing.......................................................... 71
Bed Step — If Equipped............................... 71
GARAGE DOOR OPENER — IF EQUIPPED ........ 72
Before You Begin Programming HomeLink.. 72
Canadian/Gate Operator Programming..... 74
Using HomeLink........................................... 75
Security......................................................... 76
Troubleshooting Tips ................................... 76
General Information .................................... 76
INTERNAL EQUIPMENT ........................................76
Storage......................................................... 76
Cupholders .................................................. 82
Electrical Power Outlets .............................. 83
Power Inverter — If Equipped ..................... 85
Wireless Charging Pad — If Equipped ....... 86
Overhead Sunglass Storage ....................... 87
PICKUP BOX .........................................................87
Cargo Camera — If Equipped ...................... 88
RAMBOX — IF EQUIPPED.....................................90
RamBox Integrated Box Side Storage Bins.. 90
RamBox Safety Warning ............................. 91
Bed Divider — If Equipped........................... 92
Bed Rail Tie-Down System ......................... 94
SLIDE-IN CAMPERS .............................................95
Camper Applications ................................... 95
EASY-OFF TAILGATE ............................................95
Disconnecting The Rear Camera And
Remote Keyless Entry ................................. 95
Removing The Tailgate................................ 96
Locking Tailgate........................................... 97
TRI-FOLD TONNEAU COVER — IF EQUIPPED.....97
Tri-Fold Tonneau Cover Removal................ 97
Tri-Fold Tonneau Cover Installation..........100
Tri-Fold Tonneau Cover Cleaning..............103
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GETTING TO KNOW YOUR INSTRUMENT PANEL
BASE / MIDLINE INSTRUMENT CLUSTER....... 104
Base / Midline Instrument Cluster
Descriptions ...............................................105
PREMIUM INSTRUMENT CLUSTER.................. 106
Premium Instrument Cluster
Descriptions ...............................................107
INSTRUMENT CLUSTER DISPLAY .................... 108
Instrument Cluster Display Controls.........108
Oil Life Reset .............................................109
Display Menu Items...................................110
Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped ................................115
WARNING LIGHTS AND MESSAGES ............... 117
Red Warning Lights....................................117
Yellow Warning Lights ...............................120
Yellow Indicator Lights...............................123
Green Indicator Lights...............................124
White Indicator Lights................................125
Blue Indicator Lights..................................125
ONBOARD DIAGNOSTIC SYSTEM — OBD II .... 126
Onboard Diagnostic System (OBD II)
Cybersecurity..............................................126
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ....................................................... 127
SAFETY
SAFETY FEATURES.............................................128
Anti-Lock Brake System (ABS) .................128
Electronic Brake Control System .............129
AUXILIARY DRIVING SYSTEMS.........................137
Blind Spot Monitoring (BSM) —
If Equipped ................................................137
Forward Collision Warning (FCW) With
Mitigation — If Equipped............................142
Tire Pressure Monitoring System (TPMS) .. 144
OCCUPANT RESTRAINT SYSTEMS ..................152
Occupant Restraint Systems Features ....152
Important Safety Precautions...................152
Seat Belt Systems .....................................153
Supplemental Restraint Systems (SRS)...162
Child Restraints .........................................171
Transporting Pets .....................................189
SAFETY TIPS ......................................................189
Transporting Passengers ..........................189
Exhaust Gas ...............................................190
Safety Checks You Should Make
Inside The Vehicle .....................................190
Periodic Safety Checks You Should Make
Outside The Vehicle...................................192
STARTING AND OPERATING
STARTING THE ENGINE .................................... 193
Automatic Transmission............................193
Tip Start Feature .......................................193
Keyless Enter-N-Go — Ignition...................194
Normal Starting Using ENGINE START/STOP
Button ............................................................ 194
Cold Weather Operation (Below 22°F
Or −30°C) .................................................197
After Starting..............................................197
ENGINE BLOCK HEATER — IF EQUIPPED ....... 197
ENGINE BREAK-IN RECOMMENDATIONS ...... 198
PARKING BRAKE .............................................. 198
AUTOMATIC TRANSMISSION .......................... 199
Ignition Park Interlock ...............................200
Brake/Transmission Shift Interlock
System .......................................................201
Eight-Speed Automatic Transmission ......201
ACTIVE NOISE CANCELLATION ........................ 206
FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED ...................................................... 206
Four-Position Electronically Shifted
Transfer Case — If Equipped ....................206
Manually Shifted Transfer Case —
If Equipped.................................................210
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AIR SUSPENSION SYSTEM (2500/3500
MODELS) — IF EQUIPPED ................................. 212
Description .................................................212
Air Suspension Modes...............................213
Instrument Cluster Display Messages......214
Operation....................................................214
AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED) ......................... 215
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY ................................................... 216
SAFE OFF-ROAD DRIVING — POWER
WAGON ONLY ................................................... 217
Off-Road Driving Tips And Vehicle
Characteristics ..........................................217
Driving In Snow, Mud And Sand ...............219
Crossing Obstacles (Rocks And Other
High Points)................................................220
Hill Climbing ...............................................221
Driving Through Water...............................222
Airing Down For Off-Road Driving .............224
Vehicle Recovery........................................224
After Driving Off-Road................................226
LIMITED-SLIP DIFFERENTIAL .......................... 227
WINCH USAGE — POWER WAGON ONLY (IF
EQUIPPED) .........................................................227
Things To Know Before Using
Your Winch .................................................227
Understanding The Features Of
Your Winch .................................................228
Winch Accessories ....................................229
Operating Your Winch ...............................229
Rigging Techniques ..................................236
FUEL SAVER TECHNOLOGY — IF EQUIPPED ...237
SPEED CONTROL................................................237
To Activate..................................................238
To Set A Desired Speed.............................238
To Vary The Speed Setting........................238
To Accelerate For Passing ........................239
To Resume Speed .....................................239
To Deactivate .............................................239
ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED ......................................................239
Adaptive Cruise Control (ACC) Operation ...241
Activating Adaptive Cruise Control (ACC)....241
To Activate/Deactivate..............................241
To Set A Desired ACC Speed.....................242
To Cancel....................................................242
To Turn Off .................................................243
To Resume .................................................243
To Vary The Speed Setting........................243
Setting The Following Distance In ACC ....244
Overtake Aid...............................................246
ACC Operation At Stop...............................246
Adaptive Cruise Control (ACC) Menu........246
Display Warnings And Maintenance ........247
Precautions While Driving With ACC.........248
General Information ..................................251
Normal (Fixed Speed) Cruise
Control Mode .............................................251
PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ...................................................... 253
ParkSense Sensors ...................................253
ParkSense Warning Display......................253
ParkSense Display.....................................254
Enabling And Disabling ParkSense ..........256
Service The ParkSense Rear Park
Assist System.............................................256
Cleaning The ParkSense System..............256
ParkSense System Usage Precautions....256
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PARKSENSE FRONT AND REAR
PARK ASSIST ..................................................... 257
ParkSense Sensors ...................................258
ParkSense Warning Display......................258
ParkSense Display.....................................258
Enabling And Disabling Front And/Or
Rear ParkSense .........................................261
Service The ParkSense Front/Rear
Park Assist System ....................................261
Cleaning The ParkSense System..............261
ParkSense System Usage Precautions ....262
PARKVIEW REAR BACK UP CAMERA ............ 263
SURROUND VIEW CAMERA SYSTEM — IF
EQUIPPED .......................................................... 266
REFUELING THE VEHICLE — GAS ENGINE ..... 272
Loose Fuel Filler Cap Message ................273
VEHICLE LOADING ............................................ 273
Gross Vehicle Weight Rating (GVWR) .......273
Payload.......................................................273
Gross Axle Weight Rating (GAWR) ............273
Tire Size......................................................273
Rim Size......................................................273
Inflation Pressure ......................................273
Curb Weight................................................273
Loading.......................................................273
TRAILER TOWING ..............................................274
Common Towing Definitions .....................274
Trailer Hitch Type and Maximum Trailer
Weight ........................................................278
Trailer Towing Weights (Maximum Trailer
Weight Ratings) .........................................279
Trailer And Tongue Weight........................279
Towing Requirements ...............................279
Towing Tips ................................................284
SNOWPLOW .......................................................285
2500/3500 Models Only..........................285
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) ..........................................288
Towing This Vehicle Behind Another
Vehicle........................................................288
Recreational Towing — Two-Wheel Drive
Models........................................................288
Recreational Towing — Four-Wheel Drive
Models........................................................289
DRIVING TIPS......................................................292
Driving On Slippery Surfaces ...................292
Driving Through Water ..............................292
Off-Road Driving Tips ................................293
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ...................... 295
ASSIST AND SOS SYSTEM — IF EQUIPPED .... 295
BULB REPLACEMENT ....................................... 300
Replacement Bulbs ..................................300
Replacing Exterior Bulbs...........................301
FUSES.................................................................. 307
Power Distribution Center.........................308
JACKING AND TIRE CHANGING ...................... 317
Jack Location .............................................317
Removal Of Jack And Tools.......................317
Removing The Spare Tire..........................319
Preparations For Jacking ..........................321
Jacking Instructions...................................321
To Stow The Flat Or Spare .......................325
Reinstalling The Jack And Tools ...............327
Hub Caps/Wheel Covers — If Equipped ... 327
JUMP STARTING ............................................... 328
Preparations For Jump Start.....................329
Jump Starting Procedure ..........................329
MANUAL PARK RELEASE — 8–SPEED
TRANSMISSION ................................................. 331
IF YOUR ENGINE OVERHEATS ......................... 332
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FREEING A STUCK VEHICLE ............................ 332
TOWING A DISABLED VEHICLE ....................... 333
Two-Wheel Drive Models...........................335
Four-Wheel Drive Models ..........................335
Emergency Tow Hooks — If Equipped.......335
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ................................................................ 336
EVENT DATA RECORDER (EDR)....................... 336
SERVICING AND MAINTENANCE
SCHEDULED SERVICING................................... 337
Maintenance Plan......................................338
Heavy Duty Use Of The Vehicle.................341
ENGINE COMPARTMENT ................................. 342
6.4L Engine ................................................342
Checking Oil Level — Gas Engine .............343
Adding Washer Fluid .................................343
Maintenance-Free Battery .......................343
DEALER SERVICE .............................................. 344
Engine Oil — Gas Engine ...........................344
Engine Oil Filter .........................................345
Engine Air Cleaner Filter ...........................345
Air Conditioner Maintenance ...................346
Accessory Drive Belt Inspection................349
Body Lubrication........................................350
Windshield Wiper Blades ..........................350
Exhaust System ........................................352
Cooling System .........................................353
Brake System ............................................356
Automatic Transmission............................357
Rear Axle And 4x4 Front Driving Axle
Fluid Level ..................................................358
Transfer Case ............................................359
HOISTING ............................................................359
TIRES ..................................................................359
Tire Safety Information .............................359
Tires — General Information ....................368
Tire Types ...................................................372
Spare Tires — If Equipped .........................373
Wheel And Wheel Trim Care ....................375
Tire Chains (Traction Devices) .................376
Tire Rotation Recommendations .............377
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES ..................378
Treadwear ..................................................379
Traction Grades .........................................379
Temperature Grades .................................379
STORING THE VEHICLE .....................................379
BODYWORK ........................................................380
Protection From Atmospheric Agents.......380
Body And Underbody Maintenance..........380
Preserving The Bodywork..........................380
INTERIORS ......................................................... 383
Seats And Fabric Parts..............................383
Plastic And Coated Parts...........................384
Leather Parts .............................................384
Glass Surfaces ..........................................384
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA ...................................... 385
Vehicle Identification Number .................385
BRAKE SYSTEM ................................................ 385
Hydraulic Brake Assist — 2500/3500
Models Only (Except Power Wagon).........385
WHEEL AND TIRE TORQUE SPECIFICATIONS ..385
Torque Specifications ...............................386
FUEL REQUIREMENTS....................................... 387
6.4L Engine................................................387
Reformulated Gasoline ............................387
Materials Added To Fuel ...........................387
Gasoline/Oxygenate Blends ....................387
Do Not Use E-85 In Non-Flex Fuel
Vehicles......................................................388
CNG And LP Fuel System Modifications ..388
MMT In Gasoline........................................388
Fuel System Cautions................................388
Carbon Monoxide Warnings .....................389
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FLUID CAPACITIES............................................. 390
FLUIDS AND LUBRICANTS ............................... 391
Engine ........................................................391
Chassis ......................................................393
MULTIMEDIA
UCONNECT SYSTEMS ....................................... 394
DRAG & DROP MENU BAR .............................. 394
CYBERSECURITY ............................................... 395
UCONNECT SETTINGS ...................................... 396
Uconnect 3 Settings ..................................396
Uconnect 4/4C/4C NAV Settings .............412
Uconnect 4C NAV With 12–inch
Display Settings .........................................430
STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED .......................................................... 448
Radio Operation.........................................448
Media Mode ...............................................448
IPOD/USB/MP3 CONTROL — IF EQUIPPED .. 448
RADIO OPERATION AND MOBILE PHONES ... 451
Regulatory And Safety Information...........451
VOICE COMMANDS............................................ 452
Introducing Uconnect ................................452
Get Started.................................................452
Basic Voice Commands.............................453
Radio ..........................................................454
Media..........................................................455
Phone .........................................................456
Voice Text Reply — If Equipped.................457
Climate (4C/4C NAV).................................458
Navigation (4C NAV) ..................................459
SiriusXM Guardian (4C/4C NAV) —
If Equipped.................................................460
Register (4C/4C NAV)................................460
Mobile App (4C/4C NAV)...........................461
SiriusXM Travel Link (4C NAV) ..................461
Siri Eyes Free — If Equipped .....................462
Using Do Not Disturb ................................463
Android Auto — If Equipped ......................463
Apple CarPlay — If Equipped ....................464
General Information ..................................465
Additional Information...............................466
CD/DVD DISC MAINTENANCE .........................466
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ...................................................467
Prepare For The Appointment...................467
Prepare A List.............................................467
Be Reasonable With Requests .................467
IF YOU NEED ASSISTANCE .............................. 467
FCA US LLC Customer Center...................468
FCA Canada Inc. Customer Center...........468
In Mexico Contact......................................468
Puerto Rico And U.S. Virgin Islands..........468
Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY) ................468
Service Contract .......................................468
WARRANTY INFORMATION.............................. 469
MOPAR PARTS................................................... 469
REPORTING SAFETY DEFECTS ........................ 469
In The 50 United States And
Washington, D.C. .......................................469
In Canada...................................................469
PUBLICATION ORDER FORMS ........................ 470
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INTRODUCTION
Dear Customer, congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and
maneuvers differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the
two-wheel drive version of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited
for a four-wheel drive vehicle. Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls,
particularly those used for braking, steering, transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your
driving skills will improve with experience. When driving off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome
the natural laws of physics. Always observe federal, state, provincial and local laws wherever you drive. As with other vehicles of this type, failure to
operate this vehicle correctly may result in loss of control or a collision. Refer to the “Driving Tipsin “Starting and Operating” for further information.
This Owner’s Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance
of your vehicle. It is supplemented by Warranty Information, and customer oriented documents. In the attached Warranty Booklet you will find a
description of the services that FCA offers to its customers, the Warranty Certificate and the details of the terms and conditions for maintaining its
validity. Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions,
recommendations, tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle.
1
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This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any
content introduced throughout the Owner’s Information, that may or may not be applicable to your vehicle, will be identified with the wording “If
Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA aims at a constant improvement
of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
If applicable, refer to the Owner’s Manual Supplement for related information.
NOTE:
After reviewing the Owner’s Information, it should be stored in the vehicle for convenient referencing, and remain with the vehicle when sold.
When it comes to service, remember that your authorized dealer knows your vehicle best, has factory-trained technicians and genuine MOPAR® parts,
and cares about your satisfaction.
HOW TO USE THIS MANUAL
Essential Information
Consult the Table of Contents to determine which section contains the information you desire.
Since the specification of your vehicle depends on the items of equipment ordered, certain descriptions and illustrations may differ from your vehicle's
equipment.
The detailed index at the back of this Owner's Manual contains a complete listing of all subjects.
Symbols
Some vehicle components have colored labels whose symbols indicate precautions to be observed when using this component. Refer to “Warning
Lights and Messages” in “Getting To Know Your Instrument Panel” for further information on the symbols used in your vehicle.
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WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against operating procedures that could result in a collision, bodily injury and/or death. It also contains
CAUTIONS against procedures that could result in damage to your vehicle. If you do not read this entire Owner’s Manual, you may miss important
information. Observe all Warnings and Cautions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or special equipment installed by van conversion/camper manufacturers/body
builders. U.S. residents refer to the Warranty Information book, Section 2.1.C. Canadian residents refer to the “What Is Not Covered” section of the
Warranty Information book. Such equipment includes video monitors, VCRs, heaters, stoves, refrigerators, etc. For warranty coverage and service on
these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed by the conversion/camper manufacturer should also be supplied with your vehicle. If these
instructions are missing, please contact your authorized dealer for assistance in obtaining replacement documents from the applicable manufacturer.
For information on the Body Builder’s Guide refer to www.rambodybuilder.com. This website contains dimensional and technical specifications for your
vehicle. It is intended for Second Stage Manufacturer's technical support. For service issues, contact your authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could seriously affect its roadworthiness and safety and may lead to a collision resulting in serious
injury or death.
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GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED
Access your Owner’s Information right through
your Uconnect 4C or 4C NAV touchscreen
system — If Equipped.
To access the Vehicle User Guide on your
Uconnect Touchscreen: Press the Uconnect
Apps button. From there, press the Vehicle User
Guide icon on your touchscreen. No Uconnect
registration is required.
Uconnect 4C NAV With 8.4–inch Display Vehicle
User Guide Touchscreen Icon
NOTE:
Vehicle User Guide features are not available while
the vehicle is moving. If you try to access while the
vehicle is in motion, the system will display: Feature
not available while the vehicle is in motion.
Pre-Installed Features
Once you launch your Vehicle User Guide, you
will be able to explore your warranty information
and radio manual when and where you need
them. Your Uconnect system displays the
Vehicle User Guide on your touchscreen radio to
assist in better understanding your vehicle.
There’s no app to download, no phone to
connect and no external device needed for
playback. Plus, it’s updated throughout the
year, in real-time, so it never goes out of date.
Features/Benefits
Pre-installed on your Uconnect touchscreen radio
Enhanced search and browsing capability
Robust NAV application — If Equipped
Add selected topics to a fast-access Favorites
category
Icon and symbol glossary
Warranty information
Crucial driver information and assistance:
Tip:
When viewing a topic, tap the star icon to add it
to your Favorites, for easy access in the future.
Your User Guide —
Updated in real-time
Available when and
where you need it
Touchscreen
convenience
Customizable
interface
Maintenance
schedules and
information
Multilingual
Comprehensive icon
& symbol glossary
Operating
Instructions
Maintenance
Schedules
Warranty Information
Emergency
Procedures
Fluid Level Standards
911 Contact and
More
19_DJD2_OM_EN_USC_t.book Page 12
GETTING TO KNOW YOUR VEHICLE 13
KEYS
Key Fob
Your vehicle uses a keyless ignition system. The
ignition system consists of a key fob with
Remote Keyless Entry (RKE) and a START/STOP
push button ignition system. The Remote
Keyless Entry system consists of a key fob and
Keyless Enter-N-Go feature.
NOTE:
The key fob may not be found if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal.
The key fob allows you to lock or unlock all
doors, tailgate, and the RamBox (if equipped) as
well as activate the Panic Alarm from distances
up to approximately 66 ft (20 m) using a
handheld key fob. The key fob does not need to
be pointed at the vehicle to activate the system.
NOTE:
In the ON/RUN position, all key fob buttons will
work until the vehicle reaches 3 mph (5 km/h).
The key fob should not be placed next to the
wireless charging pad (if equipped).
Key Fob
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or fully depleted battery. A low key fob battery
can be verified by referring to the instrument
cluster, which will display directions to follow.
In a situation where the battery is low or fully
depleted, a back up method can be used to
operate the ignition switch. Put the nose side of
the key fob (side opposite of the Emergency
Key) against the ENGINE START/STOP button
and push to operate the ignition switch.
To Unlock The Doors And Tailgate
Push and release the unlock button on the key
fob once to unlock the driver’s door. Push the
unlock button twice within five seconds to
unlock all doors, the tailgate and the RamBox (if
equipped). The turn signal lights will flash to
acknowledge the unlock signal. The illuminated
entry system will also turn on.
NOTE:
The instrument cluster display or Uconnect
Settings are setup for driver door first, other-
wise this will unlock all doors.
To Lock The Doors And Tailgate
Push and release the lock button on the key fob
to lock all doors, the tailgate, and the RamBox
(if equipped). The turn signal lights will flash and
the horn will chirp to acknowledge the signal.
Sound Horn With Remote Key Lock
This feature will cause the horn to chirp when
the doors are locked with the key fob. This
feature can be turned on or turned off.
1 — Emergency Key
2 — Unlock
3 — Lock
4 — Remote Start
5 — PANIC
2
19_DJD2_OM_EN_USC_t.book Page 13
14 GETTING TO KNOW YOUR VEHICLE
NOTE:
Pushing the lock button on the key fob while you
are in the vehicle will activate the vehicle secu-
rity alarm system. Opening a door with the
vehicle security alarm system activated will
cause the alarm to sound. Push the unlock
button to deactivate the vehicle security alarm
system.
Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
Using The Panic Alarm
To turn the Panic Alarm feature on or off, push
the Panic button on the key fob. When the Panic
Alarm is activated, the turn signals will flash, the
horn will pulse on and off, and the interior lights
will turn on.
The Panic Alarm will stay on for three minutes
unless you turn it off by either pushing the Panic
button a second time or drive the vehicle at a
speed of 15 mph (24 km/h) or greater.
NOTE:
The interior lights will turn off if you place the
ignition in the ACC or ON/RUN position while
the Panic Alarm is activated. However, the
exterior lights and horn will remain on.
You may need to be less than 35 ft (11 m)
from the vehicle when using the key fob to
turn off the Panic Alarm due to the radio
frequency noises emitted by the system.
Air Suspension (Remote Lowering Of The
Vehicle) — If Equipped
For easy entry and loading, your
vehicle can be lowered by pushing the
key fob air suspension lowering
button two times. When key fob
lowering is requested, the vehicle will send a
series of chirps and flashes to alert the
customer that the operation has begun and will
continue these alerts until it successfully
lowers.
The following conditions must be met for the
vehicle to lower remotely:
The vehicle must not already be in Entry/Exit
(Park) ride height.
The vehicle battery must be fully charged.
All doors must be closed.
The key fob must be out of the vehicle.
Canceling Remote Lowering
Vehicle lowering can be cancelled at anytime.
When vehicle lowering is canceled, the vehicle
will raise up to the next defined level and lock
out the remote lowering feature until the
ignition has been cycled ON/OFF.
To cancel vehicle lowering, push the key fob air
suspension lowering button one time during the
lowering process. When vehicle lowering is
canceled, the horn will chirp two times and the
turn signal lamps will flash four times. Once
raising is completed, the horn will chirp one time.
NOTE:
Refer to “Air Suspension System” in “Starting
And Operating” for further information.
19_DJD2_OM_EN_USC_t.book Page 14
GETTING TO KNOW YOUR VEHICLE 15
Replacing The Battery In The Key Fob With
Remote Control
The replacement battery model is one CR2032
battery.
NOTE:
Perchlorate Material — special handling may
apply. See www.dtsc.ca.gov/hazard-
ouswaste/perchlorate for further informa-
tion.
Do not touch the battery terminals that are
on the back housing or the printed circuit
board.
1. Remove the emergency key by pushing
and holding the release button located on
the side of the key fob while pulling the
emergency key out with your other hand.
Emergency Key Release button
2. Slightly remove the emergency key from the
key fob, approximately 10 mm. The blade of
the emergency key should just become
visible.
Emergency Key
2
19_DJD2_OM_EN_USC_t.book Page 15
16 GETTING TO KNOW YOUR VEHICLE
3. Holding the key fob with the button side
facing down, use the emergency key to pry
up the battery cover until the cover releases
from the key fob housing.
Key Fob Back Cover Removal
4. Remove the battery by using the emergency
key to pry the battery out of its housing.
Key Fob Battery Removal
NOTE:
When replacing the battery, ensure the + sign
on the battery is facing upward. Avoid touching
the new battery with your fingers. Skin oils may
cause battery deterioration. If you touch a
battery, clean it with rubbing alcohol.
5. Replace the battery by pushing the new
battery down on an angle toward the top
edge of the opening. Then, push down on the
remainder of the battery to lock into place.
Key Fob Battery Replacement
6. To assemble the key fob case, line up the
top edge of the back cover with the top of
the fob, and press the edges into the
interlocking hinges until all edges snap
together with no large visual gaps.
NOTE:
The key fob battery should only be replaced by
qualified technicians. If the battery requires
replacement, see an authorized dealer.
Alternative Back Cover Removal Method:
The back cover of the key fob can also be
removed by inserting the emergency key into
the left or right side open slots, and twisting to
pop off the cover.
Alternate Key Fob Back Cover Removal Method
NOTE:
The key fob battery should only be replaced by
qualified technicians. If the battery requires
replacement, see an authorized dealer.
19_DJD2_OM_EN_USC_t.book Page 16
GETTING TO KNOW YOUR VEHICLE 17
Programming Additional Key Fobs
Programming the key fob may be performed by
an authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
General Information
The following regulatory statement applies to all
radio frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
NOTE:
Changes or modifications not expressly approved
by the party responsible for compliance could void
the user’s authority to operate the equipment.
IGNITION SWITCH
Keyless Push Button Ignition
This feature allows the driver to operate the
ignition switch with the push of a button as long
as the Remote Keyless Entry key fob is in the
passenger compartment.
The Keyless Push Button Ignition has four
operating positions; three of which are labeled
and will illuminate when in position. The three
positions are OFF, ACC, and ON/RUN. The
fourth position is START, during start RUN will
illuminate.
NOTE:
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or dead battery. In this situation, a back up
method can be used to operate the ignition
switch. Put the nose side (side opposite of the
emergency key) of the key fob against the
ENGINE START/STOP button, with your foot
applied on the brake pedal, and push to operate
the ignition switch.
Keyless Push Button Ignition
The push button ignition can be placed in the
following modes:
OFF
The engine is stopped.
Some electrical devices (e.g. Central locking,
alarm, etc.) are still available.
ACC
Engine is not started.
Some electrical devices are available.
1 — OFF
2 — ACC (Accessory)
3 — ON/RUN
2
19_DJD2_OM_EN_USC_t.book Page 17
18 GETTING TO KNOW YOUR VEHICLE
(Continued)
RUN
Driving position.
All the electrical devices are available.
START
The engine will start.
The engine only runs in the ON/RUN ignition
position or from a remote start request.
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or dead battery. In this situation, a back up
method can be used to operate the ignition
switch. Put the nose side (side opposite of the
emergency key) of the key fob against the
ENGINE START/STOP button and push to
operate the ignition switch.
Back Up Starting Method
NOTE:
The key fob may not be able to be detected by
the vehicle keyless-go system if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal and prevent the keyless-go
system from starting the vehicle.
NOTE:
Refer to "Starting The Engine," in "Starting And
Operating" for further information.
WARNING!
When exiting the vehicle, always remove the
key fob from the vehicle and lock your vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat-
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the vehicle,
or in a location accessible to children, and do
not leave the ignition of a vehicle equipped
with Keyless Enter-N-Go in the ON/RUN
mode. A child could operate power windows,
other controls, or move the vehicle.
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
CAUTION!
An unlocked vehicle is an invitation for
thieves. Always remove key fob from the
vehicle and lock all doors when leaving the
vehicle unattended.
WARNING! (Continued)
19_DJD2_OM_EN_USC_t.book Page 18
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RAM 2019 2500 Owner's manual

Category
Cars
Type
Owner's manual
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