RAM 3500 Owner's manual

OWNER’S MANUAL

2019

RAM 2500/3500

VEHICLES SOLD IN CANADA

With respect to any vehicles sold in Canada, the name

FCA US LLC shall be deemed to be deleted and the

name FCA Canada Inc. used in substitution therefore.

DRIVING AND ALCOHOL

Drunken driving is one of the most frequent causes of

accidents.

Your driving ability can be seriously impaired with

blood alcohol levels far below the legal minimum. If

you are drinking, don’t drive. Ride with a designated

non-drinking driver, call a cab, a friend, or use public

transportation.

This manual illustrates and describes the operation of

features and equipment that are either standard or op-

tional on this vehicle. This manual may also include

a description of features and equipment that are no

longer available or were not ordered on this vehicle.

Please disregard any features and equipment described

in this manual that are not on this vehicle.

FCA US LLC reserves the right to make changes in

design and specications, and/or make additions to

or improvements to its products without imposing

any obligation upon itself to install them on products

previously manufactured.

Driving after drinking can lead to an accident.

Your perceptions are less sharp, your reexes are

slower, and your judgment is impaired when you

have been drinking. Never drink and then drive.

WARNING!

TABLE OF CONTENTS

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2

3

4

5

6

7

8

9

10

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1 INTRODUCTION .............................................................................................................................9

2 GETTING TO KNOW YOUR VEHICLE ..................................................................................12

3 GETTING TO KNOW YOUR INSTRUMENT PANEL ..................................................... 104

4 SAFETY........................................................................................................................................... 128

5 STARTING AND OPERATING ...............................................................................................193

6 IN CASE OF EMERGENCY .................................................................................................... 295

7 SERVICING AND MAINTENANCE ...................................................................................... 337

8 TECHNICAL SPECIFICATIONS ............................................................................................ 385

9 MULTIMEDIA ..............................................................................................................................394

10 CUSTOMER ASSISTANCE .....................................................................................................467

11 INDEX ..............................................................................................................................................471

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INTRODUCTION

INTRODUCTION ......................................................9

HOW TO USE THIS MANUAL ...............................11

Essential Information ..................................11

Symbols ........................................................11

WARNINGS AND CAUTIONS ...............................11

VAN CONVERSIONS/CAMPERS..........................11

VEHICLE MODIFICATIONS/ALTERATIONS ........11

GETTING TO KNOW YOUR VEHICLE

VEHICLE USER GUIDE — IF EQUIPPED...............12

KEYS ......................................................................13

Key Fob.........................................................13

IGNITION SWITCH .................................................17

Keyless Push Button Ignition ...................... 17

REMOTE START — IF EQUIPPED .........................19

How To Use Remote Start ...........................19

Remote Start Abort Message...................... 19

To Enter Remote Start Mode ......................19

To Exit Remote Start Mode Without

Driving The Vehicle ..................................... 20

To Exit Remote Start Mode And Drive The

Vehicle .......................................................... 20

Remote Start Comfort Systems —

If Equipped ................................................... 20

General Information ................................... 20

SENTRY KEY.......................................................... 21

Key Programming ....................................... 21

Replacement Keys ...................................... 21

General Information ................................... 22

VEHICLE SECURITY ALARM ............................... 22

To Arm The System...................................... 22

To Disarm The System ................................ 22

Rearming Of The System............................. 23

Security System Manual Override .............. 23

DOORS .................................................................. 23

Manual Door Locks...................................... 23

Power Door Locks — If Equipped ............... 24

Power Side Steps — If Equipped ................ 24

Keyless Enter-N-Go — Passive Entry .......... 24

Automatic Door Locks — If Equipped ........ 27

Child-Protection Door Lock ........................ 28

SEATS .................................................................... 28

Manual Front Seat Adjustment................... 28

Manual Rear Seat Adjustment ................... 29

Power Driver Seat Adjustment —

If Equipped................................................... 30

Driver Memory Seats — If Equipped ........... 31

Heated Seats — If Equipped ....................... 33

Ventilated Seats — If Equipped................... 35

HEAD RESTRAINTS...............................................35

Front Head Restraints................................. 35

Rear Head Restraint Adjustment ............... 36

Rear Head Restraint Removal.................... 37

STEERING WHEEL ...............................................37

Tilt Steering Column.................................... 37

Heated Steering Wheel — If Equipped ...... 37

DRIVER ADJUSTABLE PEDALS —

IF EQUIPPED ............................................................. 38

MIRRORS ..............................................................39

Inside Day/Night Mirror — If Equipped ...... 39

Automatic Dimming Mirror — If Equipped ... 39

Automatic Dimming Mirror With Rear View

Camera Display — If Equipped ................... 40

Outside Mirrors ........................................... 40

Driver's Outside Automatic Dimming

Mirror — If Equipped.................................... 40

Power Mirrors — If Equipped ...................... 41

Power Convex Mirror Switch —

If Equipped................................................... 41

Trailer Towing Mirrors — If Equipped ......... 42

Heated Mirrors — If Equipped..................... 42

Tilt Side Mirrors In Reverse — If Equipped ... 42

Power Folding Outside Mirrors For

Standard And Trailer Tow — If Equipped.... 42

Illuminated Vanity Mirror — If Equipped..... 44

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EXTERIOR LIGHTS ................................................44

Multifunction Lever...................................... 44

Headlight Switch..........................................44

Daytime Running Lights (DRL) —

If Equipped .................................................. 45

High/Low Beam Switch ............................... 45

Automatic High Beam Headlamp

Control — If Equipped ..................................45

Flash-To-Pass ...............................................46

Automatic Headlights — If Equipped ..........46

Parking Lights And Panel Lights ................. 46

Headlights On With Wipers (Available

With Automatic Headlights Only) ................46

Headlight Delay............................................ 46

Lights-On Reminder..................................... 46

Front Fog Lights — If Equipped .................. 47

Turn Signals ................................................. 47

Lane Change Assist — If Equipped ............. 47

Cargo Light With Bed Lights — If Equipped .. 47

Battery Saver................................................48

INTERIOR LIGHTS ................................................48

Courtesy Lights ............................................ 48

Illuminated Entry .........................................49

WINDSHIELD WIPERS AND WASHERS ............50

Windshield Wipers ......................................50

Rain Sensing Wipers — If Equipped ........... 51

CLIMATE CONTROLS ........................................... 52

Climate Controls Without A Touchscreen

Overview....................................................... 52

Climate Controls With A Touchscreen

Overview....................................................... 55

Climate Control Functions........................... 62

Automatic Temperature Control (ATC) ....... 62

Operating Tips ............................................. 63

WINDOWS ............................................................ 64

Power Windows ........................................... 64

Wind Buffeting ............................................ 66

POWER SUNROOF — IF EQUIPPED ................... 67

Single Pane Power Sunroof — If Equipped .. 67

HOOD ..................................................................... 69

To Open The Hood ...................................... 69

To Close The Hood....................................... 70

TAILGATE............................................................... 70

Opening ........................................................ 70

Closing.......................................................... 71

Bed Step — If Equipped............................... 71

GARAGE DOOR OPENER — IF EQUIPPED ........ 72

Before You Begin Programming HomeLink.. 72

Canadian/Gate Operator Programming..... 74

Using HomeLink........................................... 75

Security......................................................... 76

Troubleshooting Tips ................................... 76

General Information .................................... 76

INTERNAL EQUIPMENT ........................................76

Storage......................................................... 76

Cupholders .................................................. 82

Electrical Power Outlets .............................. 83

Power Inverter — If Equipped ..................... 85

Wireless Charging Pad — If Equipped ....... 86

Overhead Sunglass Storage ....................... 87

PICKUP BOX .........................................................87

Cargo Camera — If Equipped ...................... 88

RAMBOX — IF EQUIPPED.....................................90

RamBox Integrated Box Side Storage Bins.. 90

RamBox Safety Warning ............................. 91

Bed Divider — If Equipped........................... 92

Bed Rail Tie-Down System ......................... 94

SLIDE-IN CAMPERS .............................................95

Camper Applications ................................... 95

EASY-OFF TAILGATE ............................................95

Disconnecting The Rear Camera And

Remote Keyless Entry ................................. 95

Removing The Tailgate................................ 96

Locking Tailgate........................................... 97

TRI-FOLD TONNEAU COVER — IF EQUIPPED.....97

Tri-Fold Tonneau Cover Removal................ 97

Tri-Fold Tonneau Cover Installation..........100

Tri-Fold Tonneau Cover Cleaning..............103

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GETTING TO KNOW YOUR INSTRUMENT PANEL

BASE / MIDLINE INSTRUMENT CLUSTER....... 104

Base / Midline Instrument Cluster

Descriptions ...............................................105

PREMIUM INSTRUMENT CLUSTER.................. 106

Premium Instrument Cluster

Descriptions ...............................................107

INSTRUMENT CLUSTER DISPLAY .................... 108

Instrument Cluster Display Controls.........108

Oil Life Reset .............................................109

Display Menu Items...................................110

Battery Saver On/Battery Saver Mode

Message — Electrical Load Reduction

Actions — If Equipped ................................115

WARNING LIGHTS AND MESSAGES ............... 117

Red Warning Lights....................................117

Yellow Warning Lights ...............................120

Yellow Indicator Lights...............................123

Green Indicator Lights...............................124

White Indicator Lights................................125

Blue Indicator Lights..................................125

ONBOARD DIAGNOSTIC SYSTEM — OBD II .... 126

Onboard Diagnostic System (OBD II)

Cybersecurity..............................................126

EMISSIONS INSPECTION AND MAINTENANCE

PROGRAMS ....................................................... 127

SAFETY

SAFETY FEATURES.............................................128

Anti-Lock Brake System (ABS) .................128

Electronic Brake Control System .............129

AUXILIARY DRIVING SYSTEMS.........................137

Blind Spot Monitoring (BSM) —

If Equipped ................................................137

Forward Collision Warning (FCW) With

Mitigation — If Equipped............................142

Tire Pressure Monitoring System (TPMS) .. 144

OCCUPANT RESTRAINT SYSTEMS ..................152

Occupant Restraint Systems Features ....152

Important Safety Precautions...................152

Seat Belt Systems .....................................153

Supplemental Restraint Systems (SRS)...162

Child Restraints .........................................171

Transporting Pets .....................................189

SAFETY TIPS ......................................................189

Transporting Passengers ..........................189

Exhaust Gas ...............................................190

Safety Checks You Should Make

Inside The Vehicle .....................................190

Periodic Safety Checks You Should Make

Outside The Vehicle...................................192

STARTING AND OPERATING

STARTING THE ENGINE .................................... 193

Automatic Transmission............................193

Tip Start Feature .......................................193

Keyless Enter-N-Go — Ignition...................194

Normal Starting Using ENGINE START/STOP

Button ............................................................ 194

Cold Weather Operation (Below –22°F

Or −30°C) .................................................197

After Starting..............................................197

ENGINE BLOCK HEATER — IF EQUIPPED ....... 197

ENGINE BREAK-IN RECOMMENDATIONS ...... 198

PARKING BRAKE .............................................. 198

AUTOMATIC TRANSMISSION .......................... 199

Ignition Park Interlock ...............................200

Brake/Transmission Shift Interlock

System .......................................................201

Eight-Speed Automatic Transmission ......201

ACTIVE NOISE CANCELLATION ........................ 206

FOUR-WHEEL DRIVE OPERATION —

IF EQUIPPED ...................................................... 206

Four-Position Electronically Shifted

Transfer Case — If Equipped ....................206

Manually Shifted Transfer Case —

If Equipped.................................................210

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AIR SUSPENSION SYSTEM (2500/3500

MODELS) — IF EQUIPPED ................................. 212

Description .................................................212

Air Suspension Modes...............................213

Instrument Cluster Display Messages......214

Operation....................................................214

AXLE LOCKER SYSTEM — POWER WAGON

MODELS ONLY (IF EQUIPPED) ......................... 215

STABILIZER/SWAY BAR SYSTEM — POWER

WAGON ONLY ................................................... 216

SAFE OFF-ROAD DRIVING — POWER

WAGON ONLY ................................................... 217

Off-Road Driving Tips And Vehicle

Characteristics ..........................................217

Driving In Snow, Mud And Sand ...............219

Crossing Obstacles (Rocks And Other

High Points)................................................220

Hill Climbing ...............................................221

Driving Through Water...............................222

Airing Down For Off-Road Driving .............224

Vehicle Recovery........................................224

After Driving Off-Road................................226

LIMITED-SLIP DIFFERENTIAL .......................... 227

WINCH USAGE — POWER WAGON ONLY (IF

EQUIPPED) .........................................................227

Things To Know Before Using

Your Winch .................................................227

Understanding The Features Of

Your Winch .................................................228

Winch Accessories ....................................229

Operating Your Winch ...............................229

Rigging Techniques ..................................236

FUEL SAVER TECHNOLOGY — IF EQUIPPED ...237

SPEED CONTROL................................................237

To Activate..................................................238

To Set A Desired Speed.............................238

To Vary The Speed Setting........................238

To Accelerate For Passing ........................239

To Resume Speed .....................................239

To Deactivate .............................................239

ADAPTIVE CRUISE CONTROL (ACC) —

IF EQUIPPED ......................................................239

Adaptive Cruise Control (ACC) Operation ...241

Activating Adaptive Cruise Control (ACC)....241

To Activate/Deactivate..............................241

To Set A Desired ACC Speed.....................242

To Cancel....................................................242

To Turn Off .................................................243

To Resume .................................................243

To Vary The Speed Setting........................243

Setting The Following Distance In ACC ....244

Overtake Aid...............................................246

ACC Operation At Stop...............................246

Adaptive Cruise Control (ACC) Menu........246

Display Warnings And Maintenance ........247

Precautions While Driving With ACC.........248

General Information ..................................251

Normal (Fixed Speed) Cruise

Control Mode .............................................251

PARKSENSE REAR PARK ASSIST —

IF EQUIPPED ...................................................... 253

ParkSense Sensors ...................................253

ParkSense Warning Display......................253

ParkSense Display.....................................254

Enabling And Disabling ParkSense ..........256

Service The ParkSense Rear Park

Assist System.............................................256

Cleaning The ParkSense System..............256

ParkSense System Usage Precautions....256

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PARKSENSE FRONT AND REAR

PARK ASSIST ..................................................... 257

ParkSense Sensors ...................................258

ParkSense Warning Display......................258

ParkSense Display.....................................258

Enabling And Disabling Front And/Or

Rear ParkSense .........................................261

Service The ParkSense Front/Rear

Park Assist System ....................................261

Cleaning The ParkSense System..............261

ParkSense System Usage Precautions ....262

PARKVIEW REAR BACK UP CAMERA ............ 263

SURROUND VIEW CAMERA SYSTEM — IF

EQUIPPED .......................................................... 266

REFUELING THE VEHICLE — GAS ENGINE ..... 272

Loose Fuel Filler Cap Message ................273

VEHICLE LOADING ............................................ 273

Gross Vehicle Weight Rating (GVWR) .......273

Payload.......................................................273

Gross Axle Weight Rating (GAWR) ............273

Tire Size......................................................273

Rim Size......................................................273

Inflation Pressure ......................................273

Curb Weight................................................273

Loading.......................................................273

TRAILER TOWING ..............................................274

Common Towing Definitions .....................274

Trailer Hitch Type and Maximum Trailer

Weight ........................................................278

Trailer Towing Weights (Maximum Trailer

Weight Ratings) .........................................279

Trailer And Tongue Weight........................279

Towing Requirements ...............................279

Towing Tips ................................................284

SNOWPLOW .......................................................285

2500/3500 Models Only..........................285

RECREATIONAL TOWING (BEHIND

MOTORHOME, ETC.) ..........................................288

Towing This Vehicle Behind Another

Vehicle........................................................288

Recreational Towing — Two-Wheel Drive

Models........................................................288

Recreational Towing — Four-Wheel Drive

Models........................................................289

DRIVING TIPS......................................................292

Driving On Slippery Surfaces ...................292

Driving Through Water ..............................292

Off-Road Driving Tips ................................293

IN CASE OF EMERGENCY

HAZARD WARNING FLASHERS ...................... 295

ASSIST AND SOS SYSTEM — IF EQUIPPED .... 295

BULB REPLACEMENT ....................................... 300

Replacement Bulbs ..................................300

Replacing Exterior Bulbs...........................301

FUSES.................................................................. 307

Power Distribution Center.........................308

JACKING AND TIRE CHANGING ...................... 317

Jack Location .............................................317

Removal Of Jack And Tools.......................317

Removing The Spare Tire..........................319

Preparations For Jacking ..........................321

Jacking Instructions...................................321

To Stow The Flat Or Spare .......................325

Reinstalling The Jack And Tools ...............327

Hub Caps/Wheel Covers — If Equipped ... 327

JUMP STARTING ............................................... 328

Preparations For Jump Start.....................329

Jump Starting Procedure ..........................329

MANUAL PARK RELEASE — 8–SPEED

TRANSMISSION ................................................. 331

IF YOUR ENGINE OVERHEATS ......................... 332

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FREEING A STUCK VEHICLE ............................ 332

TOWING A DISABLED VEHICLE ....................... 333

Two-Wheel Drive Models...........................335

Four-Wheel Drive Models ..........................335

Emergency Tow Hooks — If Equipped.......335

ENHANCED ACCIDENT RESPONSE SYSTEM

(EARS) ................................................................ 336

EVENT DATA RECORDER (EDR)....................... 336

SERVICING AND MAINTENANCE

SCHEDULED SERVICING................................... 337

Maintenance Plan......................................338

Heavy Duty Use Of The Vehicle.................341

ENGINE COMPARTMENT ................................. 342

6.4L Engine ................................................342

Checking Oil Level — Gas Engine .............343

Adding Washer Fluid .................................343

Maintenance-Free Battery .......................343

DEALER SERVICE .............................................. 344

Engine Oil — Gas Engine ...........................344

Engine Oil Filter .........................................345

Engine Air Cleaner Filter ...........................345

Air Conditioner Maintenance ...................346

Accessory Drive Belt Inspection................349

Body Lubrication........................................350

Windshield Wiper Blades ..........................350

Exhaust System ........................................352

Cooling System .........................................353

Brake System ............................................356

Automatic Transmission............................357

Rear Axle And 4x4 Front Driving Axle

Fluid Level ..................................................358

Transfer Case ............................................359

HOISTING ............................................................359

TIRES ..................................................................359

Tire Safety Information .............................359

Tires — General Information ....................368

Tire Types ...................................................372

Spare Tires — If Equipped .........................373

Wheel And Wheel Trim Care ....................375

Tire Chains (Traction Devices) .................376

Tire Rotation Recommendations .............377

DEPARTMENT OF TRANSPORTATION

UNIFORM TIRE QUALITY GRADES ..................378

Treadwear ..................................................379

Traction Grades .........................................379

Temperature Grades .................................379

STORING THE VEHICLE .....................................379

BODYWORK ........................................................380

Protection From Atmospheric Agents.......380

Body And Underbody Maintenance..........380

Preserving The Bodywork..........................380

INTERIORS ......................................................... 383

Seats And Fabric Parts..............................383

Plastic And Coated Parts...........................384

Leather Parts .............................................384

Glass Surfaces ..........................................384

TECHNICAL SPECIFICATIONS

IDENTIFICATION DATA ...................................... 385

Vehicle Identification Number .................385

BRAKE SYSTEM ................................................ 385

Hydraulic Brake Assist — 2500/3500

Models Only (Except Power Wagon).........385

WHEEL AND TIRE TORQUE SPECIFICATIONS ..385

Torque Specifications ...............................386

FUEL REQUIREMENTS....................................... 387

6.4L Engine................................................387

Reformulated Gasoline ............................387

Materials Added To Fuel ...........................387

Gasoline/Oxygenate Blends ....................387

Do Not Use E-85 In Non-Flex Fuel

Vehicles......................................................388

CNG And LP Fuel System Modifications ..388

MMT In Gasoline........................................388

Fuel System Cautions................................388

Carbon Monoxide Warnings .....................389

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FLUID CAPACITIES............................................. 390

FLUIDS AND LUBRICANTS ............................... 391

Engine ........................................................391

Chassis ......................................................393

MULTIMEDIA

UCONNECT SYSTEMS ....................................... 394

DRAG & DROP MENU BAR .............................. 394

CYBERSECURITY ............................................... 395

UCONNECT SETTINGS ...................................... 396

Uconnect 3 Settings ..................................396

Uconnect 4/4C/4C NAV Settings .............412

Uconnect 4C NAV With 12–inch

Display Settings .........................................430

STEERING WHEEL AUDIO CONTROLS — IF

EQUIPPED .......................................................... 448

Radio Operation.........................................448

Media Mode ...............................................448

IPOD/USB/MP3 CONTROL — IF EQUIPPED .. 448

RADIO OPERATION AND MOBILE PHONES ... 451

Regulatory And Safety Information...........451

VOICE COMMANDS............................................ 452

Introducing Uconnect ................................452

Get Started.................................................452

Basic Voice Commands.............................453

Radio ..........................................................454

Media..........................................................455

Phone .........................................................456

Voice Text Reply — If Equipped.................457

Climate (4C/4C NAV).................................458

Navigation (4C NAV) ..................................459

SiriusXM Guardian (4C/4C NAV) —

If Equipped.................................................460

Register (4C/4C NAV)................................460

Mobile App (4C/4C NAV)...........................461

SiriusXM Travel Link (4C NAV) ..................461

Siri Eyes Free — If Equipped .....................462

Using Do Not Disturb ................................463

Android Auto — If Equipped ......................463

Apple CarPlay — If Equipped ....................464

General Information ..................................465

Additional Information...............................466

CD/DVD DISC MAINTENANCE .........................466

CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR

YOUR VEHICLE ...................................................467

Prepare For The Appointment...................467

Prepare A List.............................................467

Be Reasonable With Requests .................467

IF YOU NEED ASSISTANCE .............................. 467

FCA US LLC Customer Center...................468

FCA Canada Inc. Customer Center...........468

In Mexico Contact......................................468

Puerto Rico And U.S. Virgin Islands..........468

Customer Assistance For The Hearing

Or Speech Impaired (TDD/TTY) ................468

Service Contract .......................................468

WARRANTY INFORMATION.............................. 469

MOPAR PARTS................................................... 469

REPORTING SAFETY DEFECTS ........................ 469

In The 50 United States And

Washington, D.C. .......................................469

In Canada...................................................469

PUBLICATION ORDER FORMS ........................ 470

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INTRODUCTION

Dear Customer, congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.

This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and

maneuvers differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the

two-wheel drive version of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited

for a four-wheel drive vehicle. Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls,

particularly those used for braking, steering, transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your

driving skills will improve with experience. When driving off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome

the natural laws of physics. Always observe federal, state, provincial and local laws wherever you drive. As with other vehicles of this type, failure to

operate this vehicle correctly may result in loss of control or a collision. Refer to the “Driving Tips” in “Starting and Operating” for further information.

This Owner’s Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance

of your vehicle. It is supplemented by Warranty Information, and customer oriented documents. In the attached Warranty Booklet you will find a

description of the services that FCA offers to its customers, the Warranty Certificate and the details of the terms and conditions for maintaining its

validity. Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions,

recommendations, tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle.

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This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated

in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any

content introduced throughout the Owner’s Information, that may or may not be applicable to your vehicle, will be identified with the wording “If

Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA aims at a constant improvement

of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For

further information, contact an authorized dealer.

If applicable, refer to the Owner’s Manual Supplement for related information.

NOTE:

After reviewing the Owner’s Information, it should be stored in the vehicle for convenient referencing, and remain with the vehicle when sold.

When it comes to service, remember that your authorized dealer knows your vehicle best, has factory-trained technicians and genuine MOPAR® parts,

and cares about your satisfaction.

HOW TO USE THIS MANUAL

Essential Information

Consult the Table of Contents to determine which section contains the information you desire.

Since the specification of your vehicle depends on the items of equipment ordered, certain descriptions and illustrations may differ from your vehicle's

equipment.

The detailed index at the back of this Owner's Manual contains a complete listing of all subjects.

Symbols

Some vehicle components have colored labels whose symbols indicate precautions to be observed when using this component. Refer to “Warning

Lights and Messages” in “Getting To Know Your Instrument Panel” for further information on the symbols used in your vehicle.

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WARNINGS AND CAUTIONS

This Owner’s Manual contains WARNINGS against operating procedures that could result in a collision, bodily injury and/or death. It also contains

CAUTIONS against procedures that could result in damage to your vehicle. If you do not read this entire Owner’s Manual, you may miss important

information. Observe all Warnings and Cautions.

VAN CONVERSIONS/CAMPERS

The New Vehicle Limited Warranty does not apply to body modifications or special equipment installed by van conversion/camper manufacturers/body

builders. U.S. residents refer to the Warranty Information book, Section 2.1.C. Canadian residents refer to the “What Is Not Covered” section of the

Warranty Information book. Such equipment includes video monitors, VCRs, heaters, stoves, refrigerators, etc. For warranty coverage and service on

these items, contact the applicable manufacturer.

Operating instructions for the special equipment installed by the conversion/camper manufacturer should also be supplied with your vehicle. If these

instructions are missing, please contact your authorized dealer for assistance in obtaining replacement documents from the applicable manufacturer.

For information on the Body Builder’s Guide refer to www.rambodybuilder.com. This website contains dimensional and technical specifications for your

vehicle. It is intended for Second Stage Manufacturer's technical support. For service issues, contact your authorized dealer.

VEHICLE MODIFICATIONS/ALTERATIONS

WARNING!

Any modifications or alterations to this vehicle could seriously affect its roadworthiness and safety and may lead to a collision resulting in serious

injury or death.

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GETTING TO KNOW YOUR VEHICLE

VEHICLE USER GUIDE — IF EQUIPPED

Access your Owner’s Information right through

your Uconnect 4C or 4C NAV touchscreen

system — If Equipped.

To access the Vehicle User Guide on your

Uconnect Touchscreen: Press the Uconnect

Apps button. From there, press the Vehicle User

Guide icon on your touchscreen. No Uconnect

registration is required.

Uconnect 4C NAV With 8.4–inch Display Vehicle

User Guide Touchscreen Icon

NOTE:

Vehicle User Guide features are not available while

the vehicle is moving. If you try to access while the

vehicle is in motion, the system will display: Feature

not available while the vehicle is in motion.

Pre-Installed Features

Once you launch your Vehicle User Guide, you

will be able to explore your warranty information

and radio manual when and where you need

them. Your Uconnect system displays the

Vehicle User Guide on your touchscreen radio to

assist in better understanding your vehicle.

There’s no app to download, no phone to

connect and no external device needed for

playback. Plus, it’s updated throughout the

year, in real-time, so it never goes out of date.

Features/Benefits

 Pre-installed on your Uconnect touchscreen radio

 Enhanced search and browsing capability

 Robust NAV application — If Equipped

 Add selected topics to a fast-access Favorites

category

 Icon and symbol glossary

 Warranty information

 Crucial driver information and assistance:

Tip:

When viewing a topic, tap the star icon to add it

to your Favorites, for easy access in the future.

Your User Guide —

Updated in real-time

Available when and

where you need it

Touchscreen

convenience

Customizable

interface

Maintenance

schedules and

information

Multilingual

Comprehensive icon

& symbol glossary

Operating

Instructions

Maintenance

Schedules

Warranty Information

Emergency

Procedures

Fluid Level Standards

911 Contact and

More

19_DJD2_OM_EN_USC_t.book Page 12

GETTING TO KNOW YOUR VEHICLE 13

KEYS

Key Fob

Your vehicle uses a keyless ignition system. The

ignition system consists of a key fob with

Remote Keyless Entry (RKE) and a START/STOP

push button ignition system. The Remote

Keyless Entry system consists of a key fob and

Keyless Enter-N-Go feature.

NOTE:

The key fob may not be found if it is located next

to a mobile phone, laptop or other electronic

device; these devices may block the key fob’s

wireless signal.

The key fob allows you to lock or unlock all

doors, tailgate, and the RamBox (if equipped) as

well as activate the Panic Alarm from distances

up to approximately 66 ft (20 m) using a

handheld key fob. The key fob does not need to

be pointed at the vehicle to activate the system.

NOTE:

 In the ON/RUN position, all key fob buttons will

work until the vehicle reaches 3 mph (5 km/h).

 The key fob should not be placed next to the

wireless charging pad (if equipped).

Key Fob

In case the ignition switch does not change with

the push of a button, the key fob may have a low

or fully depleted battery. A low key fob battery

can be verified by referring to the instrument

cluster, which will display directions to follow.

In a situation where the battery is low or fully

depleted, a back up method can be used to

operate the ignition switch. Put the nose side of

the key fob (side opposite of the Emergency

Key) against the ENGINE START/STOP button

and push to operate the ignition switch.

To Unlock The Doors And Tailgate

Push and release the unlock button on the key

fob once to unlock the driver’s door. Push the

unlock button twice within five seconds to

unlock all doors, the tailgate and the RamBox (if

equipped). The turn signal lights will flash to

acknowledge the unlock signal. The illuminated

entry system will also turn on.

NOTE:

The instrument cluster display or Uconnect

Settings are setup for driver door first, other-

wise this will unlock all doors.

To Lock The Doors And Tailgate

Push and release the lock button on the key fob

to lock all doors, the tailgate, and the RamBox

(if equipped). The turn signal lights will flash and

the horn will chirp to acknowledge the signal.

Sound Horn With Remote Key Lock

This feature will cause the horn to chirp when

the doors are locked with the key fob. This

feature can be turned on or turned off.

1 — Emergency Key

2 — Unlock

3 — Lock

4 — Remote Start

5 — PANIC

2

19_DJD2_OM_EN_USC_t.book Page 13

14 GETTING TO KNOW YOUR VEHICLE

NOTE:

Pushing the lock button on the key fob while you

are in the vehicle will activate the vehicle secu-

rity alarm system. Opening a door with the

vehicle security alarm system activated will

cause the alarm to sound. Push the unlock

button to deactivate the vehicle security alarm

system.

Refer to “Instrument Cluster Display” in

“Getting To Know Your Instrument Panel” for

further information.

Using The Panic Alarm

To turn the Panic Alarm feature on or off, push

the Panic button on the key fob. When the Panic

Alarm is activated, the turn signals will flash, the

horn will pulse on and off, and the interior lights

will turn on.

The Panic Alarm will stay on for three minutes

unless you turn it off by either pushing the Panic

button a second time or drive the vehicle at a

speed of 15 mph (24 km/h) or greater.

NOTE:

 The interior lights will turn off if you place the

ignition in the ACC or ON/RUN position while

the Panic Alarm is activated. However, the

exterior lights and horn will remain on.

 You may need to be less than 35 ft (11 m)

from the vehicle when using the key fob to

turn off the Panic Alarm due to the radio

frequency noises emitted by the system.

Air Suspension (Remote Lowering Of The

Vehicle) — If Equipped

For easy entry and loading, your

vehicle can be lowered by pushing the

key fob air suspension lowering

button two times. When key fob

lowering is requested, the vehicle will send a

series of chirps and flashes to alert the

customer that the operation has begun and will

continue these alerts until it successfully

lowers.

The following conditions must be met for the

vehicle to lower remotely:

 The vehicle must not already be in Entry/Exit

(Park) ride height.

 The vehicle battery must be fully charged.

 All doors must be closed.

 The key fob must be out of the vehicle.

Canceling Remote Lowering

Vehicle lowering can be cancelled at anytime.

When vehicle lowering is canceled, the vehicle

will raise up to the next defined level and lock

out the remote lowering feature until the

ignition has been cycled ON/OFF.

To cancel vehicle lowering, push the key fob air

suspension lowering button one time during the

lowering process. When vehicle lowering is

canceled, the horn will chirp two times and the

turn signal lamps will flash four times. Once

raising is completed, the horn will chirp one time.

NOTE:

Refer to “Air Suspension System” in “Starting

And Operating” for further information.

19_DJD2_OM_EN_USC_t.book Page 14

GETTING TO KNOW YOUR VEHICLE 15

Replacing The Battery In The Key Fob With

Remote Control

The replacement battery model is one CR2032

battery.

NOTE:

 Perchlorate Material — special handling may

apply. See www.dtsc.ca.gov/hazard-

ouswaste/perchlorate for further informa-

tion.

 Do not touch the battery terminals that are

on the back housing or the printed circuit

board.

1. Remove the emergency key by pushing

and holding the release button located on

the side of the key fob while pulling the

emergency key out with your other hand.

Emergency Key Release button

2. Slightly remove the emergency key from the

key fob, approximately 10 mm. The blade of

the emergency key should just become

visible.

Emergency Key

2

19_DJD2_OM_EN_USC_t.book Page 15

16 GETTING TO KNOW YOUR VEHICLE

3. Holding the key fob with the button side

facing down, use the emergency key to pry

up the battery cover until the cover releases

from the key fob housing.

Key Fob Back Cover Removal

4. Remove the battery by using the emergency

key to pry the battery out of its housing.

Key Fob Battery Removal

NOTE:

When replacing the battery, ensure the + sign

on the battery is facing upward. Avoid touching

the new battery with your fingers. Skin oils may

cause battery deterioration. If you touch a

battery, clean it with rubbing alcohol.

5. Replace the battery by pushing the new

battery down on an angle toward the top

edge of the opening. Then, push down on the

remainder of the battery to lock into place.

Key Fob Battery Replacement

6. To assemble the key fob case, line up the

top edge of the back cover with the top of

the fob, and press the edges into the

interlocking hinges until all edges snap

together with no large visual gaps.

NOTE:

The key fob battery should only be replaced by

qualified technicians. If the battery requires

replacement, see an authorized dealer.

Alternative Back Cover Removal Method:

The back cover of the key fob can also be

removed by inserting the emergency key into

the left or right side open slots, and twisting to

pop off the cover.

Alternate Key Fob Back Cover Removal Method

NOTE:

The key fob battery should only be replaced by

qualified technicians. If the battery requires

replacement, see an authorized dealer.

19_DJD2_OM_EN_USC_t.book Page 16

GETTING TO KNOW YOUR VEHICLE 17

Programming Additional Key Fobs

Programming the key fob may be performed by

an authorized dealer.

NOTE:

Once a key fob is programmed to a vehicle, it

cannot be repurposed and reprogrammed to

another vehicle.

General Information

The following regulatory statement applies to all

radio frequency (RF) devices equipped in this

vehicle:

This device complies with Part 15 of the FCC

Rules and with Industry Canada license-exempt

RSS standard(s). Operation is subject to the

following two conditions:

1. This device may not cause harmful

interference, and

2. This device must accept any interference

received, including interference that may

cause undesired operation.

NOTE:

Changes or modifications not expressly approved

by the party responsible for compliance could void

the user’s authority to operate the equipment.

IGNITION SWITCH

Keyless Push Button Ignition

This feature allows the driver to operate the

ignition switch with the push of a button as long

as the Remote Keyless Entry key fob is in the

passenger compartment.

The Keyless Push Button Ignition has four

operating positions; three of which are labeled

and will illuminate when in position. The three

positions are OFF, ACC, and ON/RUN. The

fourth position is START, during start RUN will

illuminate.

NOTE:

In case the ignition switch does not change with

the push of a button, the key fob may have a low

or dead battery. In this situation, a back up

method can be used to operate the ignition

switch. Put the nose side (side opposite of the

emergency key) of the key fob against the

ENGINE START/STOP button, with your foot

applied on the brake pedal, and push to operate

the ignition switch.

Keyless Push Button Ignition

The push button ignition can be placed in the

following modes:

OFF

 The engine is stopped.

 Some electrical devices (e.g. Central locking,

alarm, etc.) are still available.

ACC

 Engine is not started.

 Some electrical devices are available.

1 — OFF

2 — ACC (Accessory)

3 — ON/RUN

2

19_DJD2_OM_EN_USC_t.book Page 17

18 GETTING TO KNOW YOUR VEHICLE

(Continued)

RUN

 Driving position.

 All the electrical devices are available.

START

 The engine will start.

The engine only runs in the ON/RUN ignition

position or from a remote start request.

In case the ignition switch does not change with

the push of a button, the key fob may have a low

or dead battery. In this situation, a back up

method can be used to operate the ignition

switch. Put the nose side (side opposite of the

emergency key) of the key fob against the

ENGINE START/STOP button and push to

operate the ignition switch.

Back Up Starting Method

NOTE:

The key fob may not be able to be detected by

the vehicle keyless-go system if it is located next

to a mobile phone, laptop or other electronic

device; these devices may block the key fob’s

wireless signal and prevent the keyless-go

system from starting the vehicle.

NOTE:

Refer to "Starting The Engine," in "Starting And

Operating" for further information.

WARNING!

 When exiting the vehicle, always remove the

key fob from the vehicle and lock your vehicle.

 Never leave children alone in a vehicle, or

with access to an unlocked vehicle.

 Allowing children to be in a vehicle unat-

tended is dangerous for a number of

reasons. A child or others could be seriously

or fatally injured. Children should be

warned not to touch the parking brake,

brake pedal or the gear selector.

 Do not leave the key fob in or near the vehicle,

or in a location accessible to children, and do

not leave the ignition of a vehicle equipped

with Keyless Enter-N-Go in the ON/RUN

mode. A child could operate power windows,

other controls, or move the vehicle.

 Do not leave children or animals inside

parked vehicles in hot weather. Interior

heat build-up may cause serious injury or

death.

CAUTION!

An unlocked vehicle is an invitation for

thieves. Always remove key fob from the

vehicle and lock all doors when leaving the

vehicle unattended.

WARNING! (Continued)

19_DJD2_OM_EN_USC_t.book Page 18

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