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AVPro Edge AC-EXO-X-KIT 8K Fiber Optic Extender Kit User manual

  • Hello! I've reviewed the user manual for the AVPro Edge Fiber Optic Extender Kit AC-EXO-X-KIT. This kit extends HDMI 2.1 signals over fiber optic cables, supporting high resolutions like 8K at 60Hz and 4K at 120Hz. It also features dual HDMI outputs with a scaled output and bidirectional IR and RS-232 pass-through. I'm ready to answer any questions about its features, connections, or configurations.
  • What is the maximum supported video resolution?
    What HDMI features are supported?
    How can I manage EDID?
AC-EXO-X-KIT
User Manual
8K Fiber Optic Extender Kit
Page 2 of 21
AC-EXO-X-KIT User Manual
Contents
Contents ..............................................................................................................................................................................................................2
Important Safety Instructions ...................................................................................................................................................................4
Safety Classifications in this Document ....................................................................................................................................... 4
Electrical Shock Prevention ................................................................................................................................................................ 4
Weight Injury Prevention ....................................................................................................................................................................... 4
Safety Statements ................................................................................................................................................................................... 5
Introduction ........................................................................................................................................................................................................6
Features ........................................................................................................................................................................................................ 6
Product Overview ...........................................................................................................................................................................................7
Box Contents .............................................................................................................................................................................................. 7
Technical Specifications....................................................................................................................................................................... 7
Transmitter Front and Rear Panel Overview.............................................................................................................................. 9
Receiver Front and Rear Panel Overview .................................................................................................................................. 11
Wiring and Connections ........................................................................................................................................................................... 13
HDMI Cables ............................................................................................................................................................................................. 13
USB Ports.................................................................................................................................................................................................... 13
RS-232 Wiring........................................................................................................................................................................................... 13
IR Wiring ...................................................................................................................................................................................................... 13
Power Connections ............................................................................................................................................................................... 14
Fiber Optic Cables ................................................................................................................................................................................. 15
Types of Fiber ...................................................................................................................................................................................... 15
OM Grades ............................................................................................................................................................................................ 15
Connector Types ............................................................................................................................................................................... 15
Installation ....................................................................................................................................................................................................... 16
General Application ............................................................................................................................................................................... 16
Downscaled Outputs ............................................................................................................................................................................ 16
Settings and Functionalities ................................................................................................................................................................... 17
EDID Management (Transmitter) ................................................................................................................................................... 17
Test Pattern ............................................................................................................................................................................................... 17
Scaler Settings ......................................................................................................................................................................................... 17
Command List ............................................................................................................................................................................................... 18
Troubleshooting ............................................................................................................................................................................................ 19
Maintenance .................................................................................................................................................................................................. 19
Damage Requiring Service ..................................................................................................................................................................... 19
Support.............................................................................................................................................................................................................. 20
Warranty........................................................................................................................................................................................................... 20
Page 3 of 21
AC-EXO-X-KIT User Manual
The Basics .................................................................................................................................................................................................. 20
Coverage Details .................................................................................................................................................................................... 20
Red Tape..................................................................................................................................................................................................... 20
Obtaining an RMA .................................................................................................................................................................................. 21
Shipping ...................................................................................................................................................................................................... 21
Limitation on Liability ............................................................................................................................................................................ 21
Exclusive Remedy .................................................................................................................................................................................. 21
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AC-EXO-X-KIT User Manual
Important Safety Instructions
Before installing, configuring, and operating the devices and other vendor equipment, AVPro Edge
strongly recommends that each dealer, integrator, installer, and all other necessary personnel access
and read all the required technical documentation, which can be located by visiting AVProEdge.com.
Read and understand all safety instructions, cautions, and warnings in this document and the labels on
the equipment.
Safety Classifications in this Document
Note:
Provides special information for installing, configuring, and operating the
devices and equipment.
Tip:
Provides suggestions and considerations for installing, configuring, and
operating the devices and equipment.
Important:
Provides special information that is critical for installing, configuring, and
operating the devices and equipment.
Caution:
Provides special information for avoiding situations that may cause
damage to the devices and equipment.
Warning:
Provides special information for avoiding situations that may cause
physical danger to the installer, end user, etc.
Electrical Shock Prevention
Electric Shock:
Provides special information that is critical for installing, configuring, and
operating the devices and equipment.
Electrical Disconnect:
Provides special information for avoiding situations that may cause
damage to the devices and equipment.
Weight Injury Prevention
Weight Injury:
Installing some of the devices and equipment requires two installers to
ensure safe handling during installation. Failure to use two installers may
result in injury.
Page 5 of 21
AC-EXO-X-KIT User Manual
Safety Statements
Follow all of the safety instructions listed below and apply them accordingly. Additional safety
information will be included where applicable.
1 Read and keep these instructions.
2 Heed and follow all warnings.
3 Clean devices and equipment only with a dry cloth.
4 Do not use the devices near water or expose them to rain and moisture.
5 Do not block any ventilation openings.
6 The devices and their accessories should never be exposed to open flames or excessive heat.
7 Only use attachments and accessories specified by the manufacturer.
8 Install in accordance with the manufacturer’s instructions.
9 Do not install near any heat sources, such as radiators, heat registers, stoves, or other
apparatus that produce heat.
10 Do not defeat the safety purpose of the polarized / grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade, or third prong, are provided for your safety.
11 Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the devices.
12 Unplug the devices during lightning storms or when unused for long periods of time.
13 To reduce the risk of electrical shock or damage to the devices and their operators, never
handle or touch the devices and power cord with damp or wet hands.
14 To reduce the risk of injury, some of the devices and equipment may require two installers to
ensure safe handling during installation. Failure to use two installers may result in injury.
15 Refer all servicing to qualified service personnel. Servicing is required when the devices have
been damaged in any way, such as the power cord or plug is damaged, liquid has been
spilled, objects have fallen into the devices, the devices have been exposed to rain or
moisture, do not operate normally, or have been dropped.
Page 6 of 21
AC-EXO-X-KIT User Manual
Introduction
The AC-EXO-X-KIT is a pair of 40Gbps transmitter and receiver modules that extend HDMI 2.1 video and
audio signals over a single multimode fiber optic cable. The maximum supported video resolutions are up
to 8K 60Hz 4:2:0 or 4K 120Hz 4:4:4 with 7.1 audio. Supported HDMI 2.1 features include Auto Low Latency
and Variable Refresh Rate, along with 16 EDID presets, auto-sense scaling on both secondary HDMI
outputs, and a built-in test pattern that can be enabled using the dipswitches on the transmitter.
The diagram below shows the basic application of the AC-EXO-X-KIT.
Features
• Multimode fiber grade OM2/3/4 compatible
• 8K 40Gbps bandwidth (8K/60 4:2:0) / High Frame Rate 4K/120fps
• HDMI 2.1 support for Auto Low Latency and Variable Refresh Rate
• Comprehensive EDID management for mixed-resolution Next-gen systems
• RS-232 and IR Bidirectional Passthrough
• Supports HDR formats, including Dolby Vision, HDR10 & HDR10+, and HLG
• Receiver features dual HDMI outputs with an always-scaled secondary output
• AVPro Edge’s custom algorithm monitors Fixed Rate Link status and restrains Link Training
bandwidth reductions
• Fiber delivers a pristine image down to the last molecule of detail, an essential requirement
for transporting content to 8K displays
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AC-EXO-X-KIT User Manual
Product Overview
Box Contents
(1x) Fiber Optic Transmitter Module AC-EXO-X-T
(1x) Fiber Optic Receiver Module AC-EXO-X-R
(1x) 48V Power Supply
(1x) Stereo IR Eye
(1x) Mono IR Emitter
(1x) USB Type A to USB Type C Cable
(2x) 2-Pin Terminal Block Connector
(2x) 3-Pin Terminal Block Connector
(4x) Mounting Brackets
(8x) Mounting Bracket Screws
Technical Specifications
Video
Video Resolutions
Up to 8K 60Hz 4:2:0 / 8K 30Hz 4:4:4 / 4K 120Hz
HDR Formats/Resolutions
4:2:0, 4:2:2, 4:4:4 (10- and 12-bit deep color) HDR10,
HDR10+, Dolby Vision, HLG
Color Space
YUV (Component), RGB
(CSC: REC.601, REC.709, BT2020, DCI, P3 D6500)
Chroma Subsampling
4:4:4, 4:2:2, 4:2:0 Supported
Deep Color
Up to 16-bit (1080p) Up to 12-bit (4K)
Scaling
Tx HDMI Loop Out: always 4k or 1080p downscaling
Rx HDMI Output 2: always 1080p downscaling
Audio
Audio Formats Supported HDMI
PCM 2.0 CH, LPCM 5.1 & 7.1, Dolby Digital, DTS 5.1, Dolby
Digital Plus, Dolby TrueHD, DTS-HD Master Audio, DTS-X,
Dolby Atmos
Fiber
Type
Multimode Fiber
Connector
LC (Lucent Connector)
Recommended Fiber
OM3 Cleerline SFF™ Fiber
Distance
OM2
Up to 40M
OM3
Up to 200M
OM4
Up to 300M
HDMI In/Out (40Gbps)
Up to 4M (using Bullet Train© 48Gbps HDMI cable)
HDMI In/Out with Bullet Train© AOC cable (40Gbps)
Up to 100M (using Bullet Train© 48Gbps HDMI AOC cable)
Other
Bandwidth
40Gbps (FRL5)
HDCP
HDCP 2.3 and earlier
Ports
HDMI (Tx and Rx)
Type A
IR Transmit (Tx and Rx)
3.5mm Mono (TS) Jack
IR Receive (Tx and Rx)
3.5mm Stereo (TRS) Jack
RS-232 Control (Tx and Rx)
3-pin Terminal Block
Page 8 of 21
AC-EXO-X-KIT User Manual
Power (Tx and Rx)
2-pin Terminal Block, USB-C
Environmental
Operating Temperature
23° to 125°F (-5° to 51°C)
Storage Temperature
-4° to 140°F (-20° to 60°C)
Humidity Range
5-90% RH (no condensation)
Power
Total Power Consumption
2.5 Watts maximum
Power Supply
Input: AC 100-240V ~ 50/60Hz
Output: DC 5V 1A
Dimensions
Height x Width x Depth
(Standalone Unit, Tx and Rx are same)
Millimeters: 64.88 x 100.1 x 16.1
Inches: 2.55 x 3.94 x 0.63
Height x Width x Depth
(Packaged Unit, Kit)
Millimeters: 136.5 x 155.5 x 88.9
Inches: 5.375 x 6.125 x 3.5
Weight
(Standalone Unit, Tx or Rx each alone)
0.32 lbs (0.15 kg)
Weight
(Packaged Unit)
0.73 lbs (0.33 kg)
*Specifications are subject to change without notice. Mass and dimensions are approximate.
Page 9 of 21
AC-EXO-X-KIT User Manual
Transmitter Front and Rear Panel Overview
AC-EXO-X-T Front Panel
AC-EXO-X-T Rear Panel
1
Power Light
Blue LED status indicator light
2
Optical Link Light
Blue LED status indicator light, has 3 states:
Off: There is no data connection or link established
Flashing: Data connection and link are established, but no video
3
HDMI In Light
Blue LED status indicator light
4
HDMI Out Light
Blue LED status indicator light
• Solid blue indicates an active signal is present on the HDMI Loop Out
5
ISP / CTRL USB-C
USB Type C female connector port
• Secondary power input to power the transmitter
6
LC / TX Opt. Fiber
LC Simplex multimode fiber connector port
7
I-PASS
3.5mm stereo jack (TRS) IR receiver port
• Sends IR signals via a direct connection from a control system
8
IR-EYE
3.5mm stereo jack (TRS) IR receiver port
• Supports an IR eye connection to capture IR signals from a control
system processor or third-party remote to send IR signals to the IR
9
IR-Out
3.5mm mono jack (TS) IR transmitter port
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AC-EXO-X-KIT User Manual
10
RS-232
3-pin terminal block connector port
11
HDMI Loop Out
19-pin HDMI Type A female connector port
• Downscales 4K video signals to 1080p by default, but can be set to 4K
12
HDMI In
19-pin HDMI Type A female connector port
13
Power In and Out
Power DC/48V In port supports local power to the transmitter
Page 11 of 21
AC-EXO-X-KIT User Manual
Receiver Front and Rear Panel Overview
AC-EXO-X-R Front Panel
AC-EXO-X-R Rear Panel
1
Power Light
Blue LED status indicator light
2
Optical Link Light
Blue LED status indicator light, has 3 states:
Off: There is no data connection or link established
Flashing: Data connection and link are established, but no video
3
HDMI Out1 Light
Blue LED status indicator light
4
HDMI Out2 Light
Blue LED status indicator light
• Solid blue indicates an active signal is present on the Scaled HDMI 2
5
ISP / CTRL USB-C
USB Type C female connector port
• Secondary power input to power the receiver
6
LC / RX Opt. Fiber
LC Simplex multimode fiber connector port
7
I-PASS
3.5mm stereo jack (TRS) IR receiver port
• Sends IR signals via a direct connection from a control system
8
IR-EYE
3.5mm stereo jack (TRS) IR receiver port
• Supports an IR eye connection to capture IR signals from a control
system processor or third-party remote to send IR signals to the IR
9
IR-Out
3.5mm mono jack (TS) IR transmitter port
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AC-EXO-X-KIT User Manual
10
RS-232
3-pin terminal block connector port
11
HDMI Out 1
19-pin HDMI Type A female connector port
12
HDMI Out 2
SCALED
19-pin HDMI Type A female connector port
• Downscales 4K video signals to 1080p by default
13
Power In and Out
Power DC/48V In port supports local power to the receiver
Page 13 of 21
AC-EXO-X-KIT User Manual
Wiring and Connections
HDMI Cables
The AC-EXO-X-KIT uses the standard 19-pin HDMI female connector ports for the inputs and outputs.
Note:
Ensure all HDMI cables and devices can support the signal being sent. For maximum
performance, an Ultra-High Speed HDMI cable rated for 48Gbps will be more than
sufficient to satisfy signal transport if every device in the system can handle the signal.
Tip:
Ensure your HDMI cable is the correct length. The current HDMI specification calls for
cables to be between 2 to 10 meters (6.6 to 33 feet). Smaller wire cables may be unable to
transmit higher bandwidth signals like 4K60 over distances of even 5 meters (16 feet).
USB Ports
Both the transmitter and receiver each have one USB Type C port that functions as both a secondary
power input as well as a servicing port for AVPro Edge technical assistance in the event of testing and
troubleshooting.
RS-232 Wiring
Serial control connections are made using the provided 3-pin terminal block connector. The wire slips
into the hole and locks with a screw located at the top of the connector.
Wiring for this port uses a 3-pin terminal block connector to DB9, where only pins 2, 3, and 5 are used.
If the control devices do not have a DB9 port, a USB to DB9 adapter may be required.
For RS-232 control, use a null modem serial cable adapter and set the serial communications to:
Baud: 57600, no parity, 8 data bits, 1 stop bit, no handshaking. Add a carriage return (Enter key) after
each command when using direct commands. The unified ASCII command list can be located here.
IR Wiring
IR connections are made using the provided 3.5mm IR Emitter and IR Eye (receiver.
Stereo 3.5
mm
(TRS) IR Eye Mono 3.5
mm
(TS) IR Emitter
Page 14 of 21
AC-EXO-X-KIT User Manual
IR can be used in three ways:
1 From Rack (Control System Direct): Connect a 3.5mm mono jack (TS) cable into an emitter port of
any control system directly into the
I-PASS
port on the transmitter to pass IR signals directly
to the remote end.
2 From Rack (Using IR-Eye): Connect the provided IR receiver eye cable into the
IR-EYE
port of the
transmitter to pass infrared signals generated from a device or IR remote.
3 From Remote End: Connect the provided IR receiver eye cable into the
IR OUT
port on the
receiver in order to send IR signals back to the rack and out of the transmitter’s
IR OUT
port
with an emitter.
Power Connections
Fiber optic cables do not carry an electrical current and cannot supply power from one unit to
another. Here are some recommended solutions to power both units.
First, power one unit with the provided 48V power supply. Next, power the other unit using one of the
following options listed below:
1 USB charger brick to USB-C input
2 Power output to power input with 18-2 cable*
3 Sink (TV or AVR) USB-A port to USB-C input
*18 AWG 2 conductors cable is not supplied
Note: The AC-EXO-X-KIT must be powered from both units in order for complete operation.
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AC-EXO-X-KIT User Manual
Fiber Optic Cables
Single mode fiber is typically used for “long hauls”, or long distance buried cabling i.e., used by
telecommunication companies for country-wide distribution. Single mode fiber should be used in
applications over 1000 feet (300 meters).
Multimode fiber is commonly seen in the professional/custom electronics sector, with shorter runs of
up to 1000 feet (300 meters). Multimode fiber is used in both residential and commercial applications
for on-premise infrastructure.
Types of Fiber
Simplex A single strand of fiber optic cable, comes in a single jacket.
Duplex Two strands of fiber optic cable, comes in a dual, fused jacket.
6-Strain Six strands of fiber, comes in a single jacket, individual strands are color coded.
12-Strain 12 strands of fiber, comes in a single jacket, individual strands are color coded.
OM Grades
OM (Optical Multimode) grades only apply to multimode fiber. The grade is determined by the
clarity of the glass.
OM2 500Mhz, typically comes in an orange jacket.
OM3 2000Mhz, typically comes in an aqua blue jacket. Most common grade of fiber.
OM4 4700Mhz, typically comes in a violet or aqua blue jacket.
Note: For maximum performance, AVPro Edge recommends using OM3 Cleerline SFF™ fiber.
Connector Types
LC (Lucent Connector)
Universal connector, most commonly seen in networking. Can be terminated in the field, with
some connectors able to support more than one strand.
Note:
Ensure the fiber is terminated with LC connectors.
Page 16 of 21
AC-EXO-X-KIT User Manual
Installation
General Application
1 Connect the 48V power supply to
Power In
port on either the transmitter or receiver, then
power the other using one of the options listed in the Power Connections section.
Note: The AC-EXO-X-KIT must be powered from both units in order for
complete operation.
2 Connect the transmitter’s
Opt. Fiber LC / Tx
port to the receiver’s
Opt. Fiber LC / Rx
port with a
simplex multimode fiber optic cable terminated with LC connectors.
3 Connect the HDMI source device to the
HDMI In
port on the transmitter with an HDMI cable.
4 Connect the HDMI output device to the
HDMI Out 1
port on the receiver with an HDMI cable.
Downscaled Outputs
Both the
HDMI Loop Out
port on the transmitter and the
HDMI Out 2
port on the receiver
automatically downscale 4K video signals to 1080p. This allows legacy devices, such as an AVR or
1080p display, to play the same source content without having to downgrade the entire system’s
capabilities.
The diagram below illustrates an example of utilizing both downscaled outputs with a 1080p legacy
display on the
Scaled HDMI Out 2
port on the receiver.
This setup is ideal for installations with an HDMI 2.1 display and up to 2 legacy devices.
Connect all the devices in the system using the previous steps outlined above. Ensure the HDMI 2.1
display is connected to the receiver’s
HDMI Out 1
port.
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AC-EXO-X-KIT User Manual
Settings and Functionalities
EDID Management (Transmitter)
The transmitter (AC-EXO-X-T) comes equipped with dipswitches located underneath the device for
selecting an EDID.
Dipswitches 1, 2, 3, and 4 correspond to the EDID jumper settings. Flip the dipswitches up (“on” or “1”)
or down (“off” or “0”) to select the corresponding EDID setting.
AC-EXO-X-T Bottom Panel
Test Pattern
The transmitter can generate a color bar test pattern using dipswitch 5. Flip the dipswitch up (“on” or
“1”) to generate a color bar test pattern.
Scaler Settings
By default, the HDMI Loop Out port on the transmitter and the HDMI Out 2 port on the receiver both
automatically downscale 8K video signals to 4K or 1080p. The HDMI Loop Out port on the transmitter
can be set to 4K passthrough by flipping dipswitch 6 up to the “on” or “1” position.
Page 18 of 21
AC-EXO-X-KIT User Manual
Command List
For RS-232 control, use a null modem serial cable adapter and set the serial communications to:
Baud: 57600, no parity, 8 data bits, 1 stop bit, no handshaking. Add a carriage return (Enter key) after
each command when using direct commands. All commands start with the System Address prefix A00.
Command:
Action:
H
Help
STA
Show global system status
SET RST
Reset to factory defaults
SET RBT
System reset to reboot
SET ADDR xx
Set System Address to xx {xx=[00-99](00=single)}
SET POE MODE x
Set POE Mode x {x=[0~1](0=AUTO,1=FORCE)}
GET ADDR
Get System Address
GET POE MODE
Get POE Mode
GET STA
Get System Status
GET LINK1 SIG STA
Get Link1 Signal Status
Output Setup Commands: Output Num[0~2](0=All,1=OPT.FIBER,2=LOOP OUT)
SET OUT2 VIDEOy
Set Output VIDEO Mode {y=[2,6](2=4K/8K->2K,6=8K->4K)}
SET OUTx HA MUTE ON/OFF
Set HDMI Output x Audio Mute ON/OFF{x=[0~2](0=ALL)}
SET OUTx SGM EN/DIS
Set HDMI Output x Signal Generator Enable/Disable{x=[0-2](0=ALL)}
GET OUT2 VIDEO
Get Output2 Video Status
GET OUT2 EDID DATA
Get Output2 EDID DATA
GET RX OUTx EDID DATA
Get RX Outputx EDID DATA{x=[1~2](1=RX OUT1,2=RX OUT2)}
GET OUTx HPD
Get HDMI Output x Hotplug Status{x=[0~2](0=ALL)}
GET RX OUTx HPD
Get RX HDMI Output x Hotplug Status{x=[0~2](0=ALL,1=RX OUT1,2=RX OUT2)}
GET OUTx HA MUTE
Get HDMI Output x Audio Mute Status{x=[0~2](0=ALL)}
GET OUTx SGM
Get HDMI Output x Signal Generator Enable/Disable Status{x=[0-2](0=ALL)}
Input Setup Commands:
SET IN1 EDID y
Set Input1 EDID{y=[0~15]}
0:EDID_BYPASS
1:User_EDID
2:1080P_2CH
3:1080P_6CH
4:1080P_8CH
5:4K60HzY420_3D_2CH
6:4K60HzY420_3D_8CH
7:4K60HzY420_3D_2CH_HDR
8:4K60HzY420_3D_6CH_HDR
9:4K60HzY420_3D_8CH_HDR
10:4K60Hz_3D_2CH_HDR
11:4K60Hz_3D_6CH_HDR
12:4K60Hz_3D_8CH_HDR
13:FRL40G_8K_2CH_HDR
14:FRL40G_8K_6CH_HDR
15:FRL40G_8K_8CH_HDR
SET IN1 EDID CY OUT2
Copy Output2 EDID To Input1(USER1 BUF)
SET IN1 EDID CY RX OUTy
Copy RX Output y EDID To Input1(USER1 BUF){y=[1~2]}
SET IN1 EDID U1 DATAz
Write EDID To User1 Buffer of Input1{z=[EDID Data]}
SET EDID OUTx A OUTy V MIX IN1
Set EDID OUTx Audio OUTy Video Mix Input1
{x=[1~3],y=[1~3](x!=y)(1=RX OUT1,2=RX OUT2,3=TX LOOP OUT)]}
GET IN1 EDID
Get Input1 EDID Index
GET IN1 EDID y DATA
Get Input1 EDID y Data{y=[0~15]}
GET LINK1 VID FMT INF
Get Input1 Video Signal information
GET LINK1 AUD FMT INF
Get Input1 Audio Signal information
Page 19 of 21
AC-EXO-X-KIT User Manual
Troubleshooting
• Verify Power – Check the POWER light is solid blue on the front panel of both the transmitter and
receiver. This indicates there is power connected and present on the devices.
Note:
The AC-EXO-X-KIT must be powered from both units for complete operation. See
Power
Connections
• Verify Connections – Check that all cables are properly connected and can support 48Gbps.
Check the LINK light is solid blue on the front panel of both the transmitter and receiver.
• Issues with One Output – Swap HDMI outputs to see if issue follows. Try copying EDID from the
display. See
EDID Management
• Issues with Legacy HDMI Device when Scaling – Ensure the legacy device supports the input
source’s frame rate. Ensure Variable Refresh Rate is disabled and supports meta-data.
• Not Passing Video – Use the built-in test pattern on the transmitter.
• IR Issues – Verify correct connections and settings.
Note:
Use the provided IR cables included with the device. Visible flashing IR emitters or other
third-party IR cable functionality is not guaranteed.
Maintenance
To ensure reliable operation of these devices as well as protecting the safety of any person using or
handling these devices while powered, please observe the following instructions:
• Use the power supplies provided by the manufacturer. If an alternate power supply is required,
check the voltage and polarity for sufficient power to supply the device it is connected to.
• Do not operate the devices outside of the specified temperature and humidity range given in the
technical specifications.
• Ensure there is adequate ventilation to allow the devices to operate efficiently.
• Repair of the devices and other equipment should only be carried out by qualified professionals
as these devices contain sensitive components that may be damaged by any mistreatment.
• Only use the devices in a dry environment. Do not allow any liquids or harmful chemicals to come
into contact with these devices.
• Clean the devices with only a soft, dry cloth. Never use alcohol, paint thinner, or benzene.
Damage Requiring Service
The devices should be serviced by qualified service personnel if:
• The DC power supply cord or AC adapter has been damaged
• Objects or liquids have gotten into the devices
• The devices do not operate normally as intended or exhibit a marked change in performance
• The devices have been dropped the housing has been damaged
Page 20 of 21
AC-EXO-X-KIT User Manual
Support
Should you experience any problems while using the devices, first refer to the Troubleshooting section of
this user manual before contacting AVPro Edge Technical Support. When calling, the following
information should be provided:
• Device name and model number
• Device serial number
• Details of the issue and any conditions under which the issue is occurring
Warranty
The Basics
AVPro Edge warranties its products that are purchased from all authorized AVPro Edge resellers or
direct purchases. Products are guaranteed to be free from manufacturing defects and are of sound
physical and electronic condition.
AVPro Edge has developed a warranty that anyone can get behind. We really wanted to take all the
“red tape” out of a warranty and just make it simple. Our 10 Year No BS Warranty hinges on 3
elements:
• If you are having trouble, call us. We will attempt to troubleshoot your issue over the phone.
• If it’s broken, we will replace it in advance on our dime and we’ll also cover the return shipping.
Repair is an option too, but it’s YOUR call.
• We know you know what you are doing. We will not make you go through unnecessary steps
to troubleshoot an extender…
Coverage Details
AVPro Edge will replace or repair (at customer choice) the defective product. If the product is out of
stock or on backorder it can either be replaced with a comparable product of equal value/feature set
(if available) or repaired.
Your warranty begins at receipt of product (as confirmed by shipping firm tracking). If tracking
information is unavailable for any reason, the warranty will commence 30 days ARO (After Receipt of
Order). The warranty coverage continues for 10 years.
Red Tape
AVPro Edge is not responsible for untraceable purchases or those that were made out side of an
authorized channel.
If we conclude that a product or serial number has been tampered with as identified by warranty seal
or physical examination, the warranty will be void. Additionally, excessive physical damage (beyond
normal wear & tear) the warranty may be voided or prorated based on the extent of the damage as
examined by an AVPro Edge representative.
Damage caused by “acts of God” are not covered. They can include natural disasters, power surges,
storms, earthquakes, tornadoes, sink holes, typhoons, tidal waves, hurricanes, or any other
uncontrollable event related to nature.
Damage caused by incorrect installation will not be covered. Incorrect power supply, inadequate
cooling, improper cabling, inadequate protection, and static discharge are examples of this.
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