Lenovo ThinkPad USB 3.0 Hard Drive User manual

Brand: Lenovo

Model: ThinkPad USB 3.0 Hard Drive

Type: User manual

This manual is also suitable for

ThinkPadUSB3.0SecureHardDrive

UserGuide

Note:Beforeinstallingtheproduct,besuretoreadthewarrantyinformationinAppendixB“LenovoLimited

Warranty”onpage15.

SecondEdition(January2012)

©CopyrightLenovo2011,2012.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration

“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Chapter1.Aboutthesecurehard

drive...................1

Productdescription..............1

Overview..................2

Chapter2.Installingthesecurehard

drive...................3

Beforeyoubegin...............3

Installingthesecureharddrive.........3

Chapter3.Usingthesecurehard

drive...................5

Enteringandexitingtheworkingmodes......5

Enteringstandbymode..........5

Enteringadministratormode........5

Exitingadministratormode.........5

Enteringusermode............6

Exitingusermode............6

Passwordmanagement............6

Changingtheadministratorpassword.....6

Addinganewuserpassword........7

Changingtheuserpassword........7

Deletingtheuserpassword(s)........8

Lockthesecureharddrive...........8

Manuallylockthesecureharddrive.....8

Lockthesecureharddrivewiththeauto-lock

function................8

Hibernating,suspending,orloggingofffromthe

operatingsystem...............9

Completelyresettingthesecureharddrive....9

Initializingandformattingthesecureharddrive

afteracompletereset.............9

Chapter4.Troubleshooting......11

AppendixA.ServiceandSupport...13

Onlinetechnicalsupport...........13

Telephonetechnicalsupport.........13

AppendixB.LenovoLimited

Warranty................15

Part1-GeneralTerms...........15

Part2-Country-specicTerms........17

Part3-WarrantyServiceInformation......20

SuplementodeGarantíaparaMéxico......21

AppendixC.Electronicemission

notices................23

FederalCommunicationsCommissionDeclaration

ofConformity...............23

AppendixD.Notices..........27

Trademarks................27

Recyclinginformation............27

RecyclinginformationforBrazil........28

AppendixE.RestrictionofHazardous

SubstancesDirective(RoHS).....29

ChinaRoHS................29

Turkishstatementofcompliance.......29

UkraineRoHS...............29

©CopyrightLenovo2011,2012

iiThinkPadUSB3.0SecureHardDriveUserGuide

Chapter1.Aboutthesecureharddrive

ThischapterprovidesproductinformationabouttheThinkPadUSB3.0SecureHardDrive(hereaftercalled

thesecureharddrive).

Productdescription

Thesecureharddriveisaportable,light-weight,andhigh-speedUSB(UniversalSerialBus)3.0standard

optionthatoffershigh-leveldatasecurity.YoucantransferdatausingtheintegratedUSBcableonthe

secureharddriveortheprovidedUSB3.0Ycable.InadditiontoregularUSB3.0harddiskdrivefunctions,it

alsoprovidesyouwithaneasy-to-usefulldiskencryptionsolution.Allthefunctionsareintegratedintothe

secureharddrive;therefore,youcanaccessthesecureharddriveandmanagepasswordswithoutusing

othersoftwareapplications.

Thesecureharddrivehasthreeworkingmodes:standbymode,administratormode,andusermode.For

moreinformationabouttheworkingmodes,refertoChapter3“Usingthesecureharddrive”onpage5.

Note:Passwordsarerequiredforadministratormodeandusermode.Accordingly,theyarecalledthe

administratorpasswordandtheuserpassword.

Youroptionpackageincludesthefollowing:

•ThinkPadUSB3.0SecureHardDrive

•USB3.0Ycable

•Carryingcase

•Setupandwarrantyposter

©CopyrightLenovo2011,2012

Overview

Thefollowinggureshowstheoverviewofthesecureharddrive.

Figure1.Overviewofthesecureharddrive

1StatusLED(light-emittingdiode)

ThestatusLEDindicatestheworkingmodes:

•Red:standbymode

•Blue:administratormode

•Green:usermode

FormoreinformationabouttheworkingmodesandthestatusLED,referto

Chapter3“Usingthesecureharddrive”onpage5

2button

Usethisbuttontodothefollowing:

•Cancelingthecurrentoperation

•Returningtothepreviousstepwhenyouaccidentlyinputawrongpassword

•Exitingadministratormodeandusermode

•Manuallylockingthesecureharddrive

3button

UsethisbuttontoaccessthesecureharddriveorgiveanOKacknowledgement

forthefollowingoperations:

•Inputtingapassword

•Conrminganewpassword

4IntegratedUSBcable

Youcanconnectthesecureharddrivetoyourcomputerusingtheintegrated

USBcable.Formoreinformation,referto“Installingthesecureharddrive”on

page3.

2ThinkPadUSB3.0SecureHardDriveUserGuide

Chapter2.Installingthesecureharddrive

Thischapterprovidesinformationabouthowtoinstallthesecureharddrive.

Beforeyoubegin

Besuretocarefullyreadthefollowinginformationbeforeinstallingandusingthesecureharddrive.

Attention:

•MakesurethatyouusetheintegratedUSBcableonthesecureharddriveortheprovidedUSB3.0

Ycabletoinstallthesecureharddrive.Usinganycablesotherthanthetwocablesmightdamage

thesecureharddrive.

•Carefullyhandlethesecureharddrive.Whenthesecureharddriveisnotinuseoryouneedtoshipittoa

differentlocation,placeitintheprovidedcarryingcase.

•Togetreliableperformanceofthesecureharddrive,makesurethattheintegratedUSBcableonthe

secureharddriveortheprovidedUSB3.0YcableisconnectedtotheUSBconnectorsonyourcomputer

ortoanac-poweredUSBhub.Donotconnectthetwocablestoanon-ac-poweredUSBhub.

Installingthesecureharddrive

Toinstallthesecureharddrive,dooneofthefollowing:

•ConnecttheintegratedUSBcableonthesecureharddrivetoaUSB2.0orUSB3.0connectoronyour

computer.Whentheconnectionisestablished,thestatusLEDturnsred.

Figure2.InstallingthesecureharddriveusingtheintegratedUSBcable

©CopyrightLenovo2011,2012

•ConnecttheUSBreceptacleconnectoroftheUSB3.0YcabletotheintegratedUSBcableonthe

secureharddrive,andthenconnectthetwoUSBconnectorsattheotherendoftheUSB3.0Ycable

totwoUSB2.0orUSB3.0connectorsonyourcomputer.Whentheconnectionisestablished,the

statusLEDturnsred.

Figure3.InstallingthesecureharddriveusingtheUSB3.0Ycable

Note:ForcomputerswithUSB3.0connectors,youcanconnectthesecureharddrivetoaUSB3.0

connectoronthecomputerusingonlythemainconnectoroftheUSB3.0Ycable.Forcomputerswith

onlyUSB2.0connectors,toensuresufcientpowersupply,itisrecommendedthatyouconnectboththe

mainconnectorandtheadditionalpowersupplyconnectoroftheUSB3.0Ycabletothecomputer.

Figure4.OverviewoftheUSB3.0Ycable

1Additionalpowersupplyconnector

2Mainconnector

3USBreceptacleconnector

4ThinkPadUSB3.0SecureHardDriveUserGuide

Chapter3.Usingthesecureharddrive

Thischapterprovidesinformationabouthowtousethesecureharddrive.

Enteringandexitingtheworkingmodes

Thissectionprovidesinformationabouthowtoenterandexitstandbymode,administratormode,anduser

modeofthesecureharddrive.

Enteringstandbymode

Standbymodeisthedefaultworkingmodeofthesecureharddrive.Inthismode,thesecureharddrive

islocked;therefore,itcannotberecognizedbytheoperatingsystem.However,standbymodeenables

youtoenterandswitchbetweenadministratormodeandusermode.

Toenterstandbymode,connectthesecureharddrivetoyourcomputer.WhenthestatusLEDturnsred,it

indicatesthatthesecureharddrivegoesintostandbymode.Formoreinformationabouthowtoconnectthe

secureharddrive,referto“Installingthesecureharddrive”onpage3

Note:Toswitchbetweenadministratormodeandusermode,youarerequiredtorstlyswitchtostandby

mode,andthenyoucanenteryourdesiredmode.

Enteringadministratormode

Inadministratormode,youcanchangetheadministratorpassword,createupto10userpasswords,delete

alluserpasswords,andsettheauto-lockfunction.Formoreinformation,see“Passwordmanagement”on

page6

and“Lockthesecureharddrivewiththeauto-lockfunction”onpage8.Thesecureharddriveis

lockedinthismode;therefore,itcannotberecognizedbytheoperatingsystem.

Toenteradministratormode,dothefollowing:

1.Connectthesecureharddrivetoyourcomputer.WhenthestatusLEDturnsred,itindicatesthatthe

secureharddrivegoesintostandbymode.Formoreinformationabouthowtoconnectthesecurehard

drive,referto“Installingthesecureharddrive”onpage3.

2.Hold+0forvesecondsuntilthestatusLEDashesinred.Thisindicatesthatyoucaninputthe

administratorpassword.

3.Inputtheadministratorpasswordandpresstoenteradministratormode.Thedefaultadministrator

passwordis12345678.WhenthestatusLEDturnsblue,itindicatesthatthesecureharddrivegoes

intoadministratormode.

Note:IfthestatusLEDashesinredforafewsecondsafteryouinputtheadministratorpassword,it

indicatesthatthesecureharddrivehasreturnedtostandbymode.Youneedtogobacktostep2to

enteradministratormodeagain.Thisproblemiscausedbyoneofthefollowingreasons:

•Anincorrectadministratorpasswordisinputinstep3.

•Noactivityisdetectedwithintwominutesinadministratormode.

Exitingadministratormode

Toexitadministratormode,holduntilthestatusLEDturnsred.Thesecureharddrivegoesintostandby

mode.

©CopyrightLenovo2011,2012

Enteringusermode

Inusermode,youcanaccessthesecureharddriveandchangethecurrentuserpassword.Thesecurehard

driveisunlockedinthismode;therefore,youcanuseittotransferdata.

Toenterusermode,dothefollowing:

1.Connectthesecureharddrivetoyourcomputer.WhenthestatusLEDturnsred,itindicatesthatthe

secureharddrivegoesintostandbymode.Formoreinformationabouthowtoconnectthesecurehard

drive,referto“Installingthesecureharddrive”onpage3

2.Inputtheuserpasswordortheadministratorpassword,andthenpress.WhenthestatusLEDturns

green,itindicatesthatthesecureharddrivegoesintousermode.IfthestatusLEDashesinred,this

indicatesthatanincorrectpasswordisinput.Youcanchooseeithertoinputagainortoresetyour

secureharddrive.Formoreinstructionsaboutresettingyoursecureharddrive,see“Completely

resettingthesecureharddrive”onpage9

Notes:

•Ifyouincorrectlyinputtheuserpasswordortheadministratorpasswordsixconsecutivetimes,thesecure

harddrivewillnolongerrespondandthestatusLEDwillturnoff.Youneedtodisconnectthesecurehard

drive,andthenreconnectittoyourcomputerforadditionalpasswordattempts.

•Ifyouincorrectlyinputtheuserpasswordortheadministratorpassword25consecutivetimes,the

secureharddrivewillbelockedandthestatusLEDwillquicklyashinred.Tounlockthesecurehard

drive,dothefollowing:

1.Disconnectthesecureharddrivefromyourcomputer.

2.Hold5whilereconnectingthesecureharddrivetoyourcomputer.ThestatusLEDalternately

ashesinredandingreen.

3.Press5278879.ThestatusLEDturnsred,indicatingthatthesecureharddriveisunlockedfor

additionalpasswordattempts.

•Ifyouincorrectlyinputtheuserpasswordortheadministratorpassword50consecutivetimes,thesecure

harddrivewillbelockedandthestatusLEDwillquicklyashinred.Thesecureharddrivehastobe

completelyresetandthenformatted.Formoreinformation,see“Completelyresettingthesecurehard

drive”onpage9and“Initializingandformattingthesecureharddriveafteracompletereset”onpage9.

Exitingusermode

Attention:Besuretosavealldocumentsonthesecureharddrivebeforeexitingusermode.

Toexitusermode,dooneofthefollowing:

•Hold

untilthestatusLEDturnsred.

•ClicktheSafelyRemoveHardwareiconinthenoticationareaonyourcomputerscreen.Amessagewill

bedisplayed,promptingyouthatyoucansafelydisconnectthesecureharddrivefromyourcomputer.

Then,dependingonyouroperatingsystem,thestatusLEDstaysingreenorturnsred.Youcanchoose

whethertodisconnectthesecureharddriveornot.

Note:Itisnotrecommendedtoexitusermodewhenthesecureharddriveistransferringdata.

Passwordmanagement

Thissectionprovidesinformationaboutmanagingyouradministratorpasswordanduserpassword.

Changingtheadministratorpassword

Tochangetheadministratorpassword,dothefollowing:

6ThinkPadUSB3.0SecureHardDriveUserGuide

1.Enteradministratormode.See“Enteringadministratormode”onpage5formoreinformation.

2.Hold+9untilthestatusLEDashesinblue.

3.Inputanewadministratorpassword(aminimumofeightdigitsandamaximumof16digits),andthen

press

.ThestatusLEDashesingreenthreetimes.

Note:IfthestatusLEDashesinredthreetimes,itindicatesthatthenewadministratorpasswordis

lessthaneightdigitsormorethan16digits.AfterthestatusLEDashesinblue,inputanadministrator

passwordthatcontainseightto16digits.

4.Inputthenewadministratorpasswordagain,andthenpress.ThestatusLEDstaysingreenforthree

seconds,indicatingthattheadministratorpasswordissuccessfullychanged.

Notes:

•IfthestatusLEDashesinredthreetimesandthenashesinblue,gobacktostep3.Thisproblem

iscausedbyoneofthefollowingreasons:

–Youwaitlongerthan10secondsbeforeinputtingthenewadministratorpassword.

–Thenewadministratorpasswordisincorrectlyinput.

•Ifnoactivityisdetectedwithintwominutesinadministratormode,thesecureharddrivewillreturnto

standbymode.

Addinganewuserpassword

Thesecureharddriveenablesyoutohaveupto10userpasswords.Toaddanewuserpassword,

dothefollowing:

1.Enteradministratormode.See“Enteringadministratormode”onpage5formoreinformation.

2.Hold+1untilthestatusLEDashesinblue.

3.Inputanewuserpassword(aminimumofeightdigitsandamaximumof16digits),andthenpress

.ThestatusLEDashesingreenthreetimes.

Note:IfthestatusLEDashesinredthreetimes,thisindicatesthatthenewuserpasswordisless

thaneightdigitsormorethan16digits.AfterthestatusLEDashesinblue,inputauserpasswordthat

containseightto16digits.

4.Inputthenewuserpasswordagain,andthenpress.ThestatusLEDstaysingreenforthreeseconds,

indicatingthattheuserpasswordissuccessfullyadded.

Notes:

•IfthestatusLEDashesinredthreetimesandthenashesinblue,gobacktostep3.Thisproblem

iscausedbyoneofthefollowingreasons:

–Youwaitlongerthan10secondsbeforeinputtingthenewuserpassword.

–Thenewuserpasswordisincorrectlyinput.

•Ifnoactivityisdetectedwithintwominutesinadministratormode,thesecureharddrivewillreturnto

standbymode.

Changingtheuserpassword

Note:Ifyouhavemorethanoneuserpassword,youcanchangeonlyoneuserpasswordatatime.

Tochangetheuserpassword,dothefollowing:

1.Enterusermode.See“Enteringusermode”onpage6formoreinformation.

2.Hold+1forvesecondsuntilthestatusLEDashesinred.

Chapter3.Usingthesecureharddrive7

3.Inputthecurrentuserpassword,andthenpress.ThestatusLEDturnsgreenforthreeseconds,and

thenitashesinblue.

Note:IfthestatusLEDashesinred,gobacktostep2.Thisproblemiscausedbyoneofthe

followingreasons:

•Youwaitlongerthan10secondsbeforeinputtingthenewuserpassword.

•Thecurrentuserpasswordisincorrectlyinput.

4.Inputanewuserpassword(aminimumofeightdigitsandamaximumof16digits),andthenpress.

ThestatusLEDashesingreenthreetimes,andthenitashesinblue.

Note:IfthestatusLEDashesinredthreetimes,thisindicatesthatthenewuserpasswordisless

thaneightdigitsormorethan16digits.AfterthestatusLEDashesinblue,inputauserpasswordthat

containseightto16digits.

5.Inputthenewuserpasswordagain,andthenpress.ThestatusLEDstaysingreen,indicatingthatthe

userpasswordissuccessfullychanged.

Note:IfthestatusLEDashesinredthreetimesandthenashesinblue,gobacktostep4.This

problemiscausedbyoneofthefollowingreasons:

•Youwaitlongerthan10secondsbeforeinputtingthenewuserpassword.

•Thenewuserpasswordisincorrectlyinput.

Note:Theadministratorpasswordcanbeusedasauserpassword.Anadministratorpasswordcanbe

changedonlyinadministratormode.Formoreinformation,see“Changingtheadministratorpassword”

onpage6.

Deletingtheuserpassword(s)

Todeletetheuserpassword(s),dothefollowing:

1.Enteradministratormode.See“Enteringadministratormode”onpage5formoreinformation.

2.Hold7+8+forvesecondsuntilthestatusLEDashesinblue.Afterthat,thestatusLEDashes

ingreenthreetimes,andthenashesinblue.

3.Hold7+8+forvesecondsagainuntilthestatusLEDbecomesgreenforthreesecondsandthen

turnsblue.Thisindicatesthattheuserpassword(s)aresuccessfullydeleted.

Attention:Ifyouhavemorethanoneuserpassword,alluserpasswordswillbedeletedatatime.

Lockthesecureharddrive

Toensurethedatasecurityofyoursecureharddrivewhenyouareawayfromyourcomputer,youcan

manuallylockthesecureharddriveorusetheauto-lockfunction.

Manuallylockthesecureharddrive

Tomanuallylockthesecureharddrive,holduntilthestatusLEDturnsred.

Lockthesecureharddrivewiththeauto-lockfunction

Ifthereisnodatatransmissionafteranauto-lockinterval,whichyouneedtosetinadvance,thesecurehard

drivewilllockitself.Then,thestatusLEDwillturnred,andyouwillnotbeabletoaccessthesecurehard

driveunlessyouunlockitbyinputtingthecorrectuserpasswordandthenpress.

Tosettheauto-lockinterval,dothefollowing:

1.Enteradministratormode.See“Enteringadministratormode”onpage5formoreinformation.

8ThinkPadUSB3.0SecureHardDriveUserGuide

2.Hold+6untilthestatusLEDalternatelyashesinredandinblue.

3.Settheauto-lockintervalbypressingthefollowingnumerickeys:

•0:Ifyoupressthisnumerickey,theauto-lockfunctionwillbedisabled.

•1:Ifyoupressthisnumerickey,theauto-lockintervalwillbeveminutes.

•2:Ifyoupressthisnumerickey,theauto-lockintervalwillbe10minutes.

•3:Ifyoupressthisnumerickey,theauto-lockintervalwillbe20minutes.

Note:Bydefault,theauto-lockfunctionisdisabled.

Note:Besuretosavealldocumentsonthesecureharddrivebeforethesecureharddrivelocksitself.If

anydocumentisnotsavedbeforethesecureharddrivelocksitself,amessageboxwillbedisplayed,

remindingyouthatthedocumentdirectorycannotbefound.Youneedtounlockthesecureharddrive

tosavethedocument.

Hibernating,suspending,orloggingofffromtheoperatingsystem

Beforehibernating,suspending,orloggingofffromtheoperatingsystem,dothefollowing:

1.Saveandcloseallthelesonthesecureharddrive.

2.ClicktheSafelyRemoveHardwareiconinthenoticationareaonyourcomputerscreen.Then,a

messageisdisplayed,promptingyouthatyoucansafelydisconnectthesecureharddrivefromyour

computer.Youcanchoosewhethertodisconnectthesecureharddriveornot.

Note:Toensurethedataintegrityofyoursecureharddrive,besuretolockordisconnectyoursecurehard

driveifyouareawayfromyourcomputeroryouaresharingyourcomputerwithothersusingdifferent

Windows

useraccounts.

Completelyresettingthesecureharddrive

Ifyouforgetalluserpasswordsortheadministratorpassword,youcanperformacompleteresettodelete

alluserpasswords,andrestoretheadministratorpasswordto12345678.

Attention:Completelyresettingthesecureharddrivewilleraseallthedataonthesecureharddrive.

Youneedtoinitializeandformatthesecureharddrivewiththediskmanagementapplication.Formore

information,see“Initializingandformattingthesecureharddriveafteracompletereset”onpage9.

Tocompletelyresetthesecureharddrive,dothefollowing:

1.Holdwhileyouconnectthesecureharddrivetoyourcomputer.ThestatusLEDalternatelyashes

inblueandinred.

Note:Ifnoactivityisdetectedfor30secondsinthisstep,thesecureharddrivewillgointostandby

mode.

2.Hold++2for10secondsuntilthestatusLEDturnsgreenforthreeseconds.Thecompletereset

nishes.

3.Disconnectthesecureharddrivefromyourcomputer.

Initializingandformattingthesecureharddriveafteracompletereset

Acompleteresetofthesecureharddrivewilleraseallinformationandpartitionsettingsonthesecurehard

drive.Youneedtoinitializeandformatthesecureharddriveafteracompletereset.

Chapter3.Usingthesecureharddrive9

Attention:ItisnotrecommendedtoinitializeandformatthesecureharddriveonaMicrosoft

WindowsXP

operatingsystembecausethismightdecreasethewritingspeedofthesecureharddrive.

Toinitializeandformatthesecureharddrive,dothefollowing:

1.Afteracompletereset,connectthesecureharddrivetoyourcomputer.

2.Inputthedefaultuserpassword12345678,andthenpresstoenterusermode.Theoperatingsystem

automaticallyinstallsalltheUSBdevicedriversforthesecureharddrive.

3.DependingonyourStartmode,clickStartandthenright-clickMyComputerorComputer.Select

Manage,andtheComputerManagementwindowopens.

4.IntheComputerManagementwindow,clickDiskManagement.TheDiskManagementwindowopens,

andthesecureharddriveisrecognizedasanunknowndevicethatisuninitializedandunallocated.

5.Dooneofthefollowingtomakethesecureharddriverecognized:

•IftheInitializeandConvertDiskWizardwindowopens,clickNext➙Next➙Finish.

•IftheInitializeandConvertDiskWizardwindowdoesnotopen,dothefollowing:

a.Right-clickUnknownDisk,andthenselectInitializeDisk.

b.IntheInitializeDiskwindow,clickOK.

6.Right-clickyourmouseintheblankareaoftheunallocateddevicesection,andthenselectNew

Partition.TheWelcometotheNewPartitionWizardwindowopens.

7.ClickNext➙Next➙Next.

8.InputanameforthevolumelabelandselectPerformaquickformat.Then,clickNext.

9.ClickFinish.Waituntiltheformatprocesscompletes.Thesecureharddrivewillberecognizedandit

willbereadyforuse.

10ThinkPadUSB3.0SecureHardDriveUserGuide

Chapter4.Troubleshooting

Thischaptercontainstroubleshootinginformationforthesecureharddrive.Ifyouencounteranyofthe

followingproblemswhenusingthesecureharddrive,refertothecorrespondinganswers.

Q:WhycouldInotenterusermodeafterIconnectthesecureharddrivetothecomputerandinputthe

correctuserpassword?

A:Thesecureharddriveneedsseveralsecondstobereadyforpasswordinput.Tosolvetheproblem,wait

forseveralsecondsafteryouconnectthesecureharddrivetothecomputer,andtheninputyouruser

password.

Q:WhatcanIdoifIforgettheuserpassword?

A:Youcancreateauserpassword.Tocreateauserpassword,dothefollowing:

1.Enteradministratormode.See“Enteringadministratormode”onpage5formoreinformation.

2.Deletealluserpasswords.See“Deletingtheuserpassword(s)”onpage8formoreinformation.

3.Createyournewuserpassword.See“Addinganewuserpassword”onpage7formoreinformation.

Q:WhatcanIdoifIforgettheadministratorpassword?

A:Thereisnootherwaytoretrievetheadministratorpasswordexceptacompleteresetofthesecure

harddrive.Afteracompletereset,alldatawillbelostandyouneedtomanuallyinitializeandformatthe

secureharddrive.Thenyouwillbeabletousethedefaultadministratorpassword12345678.Formore

information,see“Completelyresettingthesecureharddrive”onpage9

and“Initializingandformattingthe

secureharddriveafteracompletereset”onpage9.

Q:WhydoestheoperatingsystemnotrecognizethesecureharddriveafterIcompletelyresetitandenter

usermode?

A:Youneedtomanuallyinitializeandformatthesecureharddrivebeforeyoucanuseit.Formore

information,referto“Initializingandformattingthesecureharddriveafteracompletereset”onpage9

Q:CanIinitializeandformatthesecureharddrivewithaWindowsuseraccount?

A:No,thisisalimitationoftheWindowsoperatingsystems.YoushouldusetheWindowsadministrator

accounttoinitializeandformatthesecureharddrive.

Q:HowdoIusethesecureharddrivewithoutapassword?

A:Asafulldiskencryptionproduct,thesecureharddrivecanneverbeusedwithoutapassword.

Q:Whatencryptionalgorithmisusedinthisproduct?

A:ThesecureharddriveusestheAdvancedEncryptionStandard(AES)256-bitalgorithm.

Q:WhycouldInotinitialize,partition,orformatthesecureharddrive?

A:Ensurethatyouhaveadministratorprivileges.YoucanuseonlytheWindowsadministratoraccountto

initialize,partition,orformatthesecureharddriveinadministratormode.

Q:Whycouldtheoperatingsystemnotbestartedfromthesecureharddrive?

A:Asthisisasecureharddrive,beforeyouuseit,youwillneedseveralsecondstoinputapasswordand

unlockthesecureharddrive.Whenthesecureharddriveisunlocked,theoperatingsystemhasalready

nishedthestartupprocess.

12ThinkPadUSB3.0SecureHardDriveUserGuide

AppendixA.ServiceandSupport

Thefollowinginformationdescribesthetechnicalsupportthatisavailableforyourproduct,duringthe

warrantyperiodorthroughoutthelifeofyourproduct.RefertotheLenovoLimitedWarrantyforafull

explanationofLenovowarrantyterms.

Onlinetechnicalsupport

Onlinetechnicalsupportisavailableduringthelifetimeofaproductat:

http://support.lenovo.com

Productreplacementassistanceorexchangeofdefectivecomponentsalsoisavailableduringthewarranty

period.Inaddition,ifyouroptionisinstalledinaLenovocomputer,youmightbeentitledtoserviceatyour

location.ALenovotechnicalsupportrepresentativecanhelpyoudeterminethebestalternative.

Telephonetechnicalsupport

InstallationandcongurationsupportthroughtheCustomerSupportCenterwillbeavailableuntil90days

aftertheoptionhasbeenwithdrawnfrommarketing.Afterthattime,thesupportiscancelled,ormade

availableforafee,atLenovo’sdiscretion.Additionalsupportisalsoavailableforanominalfee.

BeforecontactingaLenovotechnicalsupportrepresentative,pleasehavethefollowinginformationavailable:

optionnameandnumber,proofofpurchase,computermanufacturer,model,serialnumberandmanual,

theexactwordingofanyerrormessage,descriptionoftheproblem,andthehardwareandsoftware

congurationinformationforyoursystem.

Yourtechnicalsupportrepresentativemightwanttowalkyouthroughtheproblemwhileyouareatyour

computerduringthecall.

Telephonenumbersaresubjecttochangewithoutnotice.Themostup-to-datetelephonelistforLenovo

Supportisalwaysavailableathttp://www.lenovo.com/support/phone

.Ifthetelephonenumberforyour

countryorregionisnotlisted,contactyourLenovoresellerorLenovomarketingrepresentative.

14ThinkPadUSB3.0SecureHardDriveUserGuide

AppendixB.LenovoLimitedWarranty

L505-0010-0208/2011

ThisLenovoLimitedWarrantyconsistsofthefollowingparts:

Part1-GeneralTerms

Part2-Country-specicTerms

Part3-WarrantyServiceInformation

ThetermsofPart2replaceormodifytermsofPart1asspeciedforaparticularcountry.

Part1-GeneralTerms

ThisLenovoLimitedWarrantyappliesonlytoLenovohardwareproductsyoupurchasedforyourownuseand

notforresale.ThisLenovoLimitedWarrantyisavailableinotherlanguagesatwww.lenovo.com/warranty.

WhatthisWarrantyCovers

LenovowarrantsthateachLenovohardwareproductthatyoupurchaseisfreefromdefectsinmaterialsand

workmanshipundernormaluseduringthewarrantyperiod.Thewarrantyperiodfortheproductstartson

theoriginaldateofpurchaseasshownonyoursalesreceiptorinvoiceorasmaybeotherwisespecied

byLenovo.Thewarrantyperiodandtypeofwarrantyservicethatapplytoyourproductareasspecied

in“Part3-WarrantyServiceInformation”below.Thiswarrantyonlyappliestoproductsinthecountry

orregionofpurchase.

THISWARRANTYISYOUREXCLUSIVEWARRANTYANDREPLACESALLOTHERWARRANTIES

ORCONDITIONS,EXPRESSORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,ANYIMPLIED

WARRANTIESORCONDITIONSOFMERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.

ASSOMESTATESORJURISDICTIONSDONOTALLOWTHEEXCLUSIONOFEXPRESSOR

IMPLIEDWARRANTIES,THEABOVEEXCLUSIONMAYNOTAPPL YTOYOU.INTHATEVENT ,SUCH

WARRANTIESAPPL YONL YTOTHEEXTENTANDFORSUCHDURATIONASREQUIREDBYLAWAND

ARELIMITEDINDURATIONTOTHEWARRANTYPERIOD.ASSOMESTATESORJURISDICTIONSDO

NOTALLOWLIMITATIONSONTHEDURATIONOFANIMPLIEDWARRANTY,THEABOVELIMITATION

ONDURATIONMAYNOTAPPL YTOYOU.

HowtoObtainWarrantyService

Iftheproductdoesnotfunctionaswarrantedduringthewarrantyperiod,youmayobtainwarrantyserviceby

contactingLenovooraLenovoapprovedServiceProvider.AlistofapprovedServiceProvidersandtheir

telephonenumbersisavailableat:www.lenovo.com/support/phone.

Warrantyservicemaynotbeavailableinalllocationsandmaydifferfromlocationtolocation.Chargesmay

applyoutsideaServiceProvider’snormalservicearea.ContactalocalServiceProviderforinformation

specictoyourlocation.

CustomerResponsibilitiesforWarrantyService

Beforewarrantyserviceisprovided,youmusttakethefollowingsteps:

•followtheservicerequestproceduresspeciedbytheServiceProvider;

•backuporsecureallprogramsanddatacontainedintheproduct;

•providetheServiceProviderwithallsystemkeysorpasswords;

•providetheServiceProviderwithsufcient,free,andsafeaccesstoyourfacilitiestoperformservice;

•removealldata,includingcondentialinformation,proprietaryinformationandpersonalinformation,from

theproductor,ifyouareunabletoremoveanysuchinformation,modifytheinformationtopreventits

accessbyanotherpartyorsothatitisnotpersonaldataunderapplicablelaw.TheServiceProvidershall

notberesponsibleforthelossordisclosureofanydata,includingcondentialinformation,proprietary

information,orpersonalinformation,onaproductreturnedoraccessedforwarrantyservice;

•removeallfeatures,parts,options,alterations,andattachmentsnotcoveredbythewarranty;

•ensurethattheproductorpartisfreeofanylegalrestrictionsthatpreventitsreplacement;

•ifyouarenottheownerofaproductorpart,obtainauthorizationfromtheownerfortheServiceProvider

toprovidewarrantyservice.

WhatY ourServiceProviderWillDotoCorrectProblems

WhenyoucontactaServiceProvider,youmustfollowthespeciedproblemdeterminationandresolution

procedures.

TheServiceProviderwillattempttodiagnoseandresolveyourproblembytelephone,e-mailorremote

assistance.TheServiceProvidermaydirectyoutodownloadandinstalldesignatedsoftwareupdates.

Someproblemsmayberesolvedwithareplacementpartthatyouinstallyourselfcalleda“Customer

ReplaceableUnit”or“CRU.”Ifso,theServiceProviderwillshiptheCRUtoyouforyoutoinstall.

Ifyourproblemcannotberesolvedoverthetelephone;throughtheapplicationofsoftwareupdatesor

theinstallationofaCRU,theServiceProviderwillarrangeforserviceunderthetypeofwarrantyservice

designatedfortheproductunder“Part3-WarrantyServiceInformation”below.

IftheServiceProviderdeterminesthatitisunabletorepairyourproduct,theServiceProviderwillreplace

itwithonethatisatleastfunctionallyequivalent.

IftheServiceProviderdeterminesthatitisunabletoeitherrepairorreplaceyourproduct,yoursole

remedyunderthisLimitedWarrantyistoreturntheproducttoyourplaceofpurchaseortoLenovofora

refundofyourpurchaseprice.

ReplacementProductsandParts

Whenwarrantyserviceinvolvesthereplacementofaproductorpart,thereplacedproductorpartbecomes

Lenovo’spropertyandthereplacementproductorpartbecomesyourproperty.OnlyunalteredLenovo

productsandpartsareeligibleforreplacement.ThereplacementproductorpartprovidedbyLenovomay

notbenew,butitwillbeingoodworkingorderandatleastfunctionallyequivalenttotheoriginalproductor

part.Thereplacementproductorpartshallbewarrantedforthebalanceoftheperiodremainingonthe

originalproduct.

UseofPersonalContactInformation

Ifyouobtainserviceunderthiswarranty,youauthorizeLenovotostore,useandprocessinformationabout

yourwarrantyserviceandyourcontactinformation,includingname,phonenumbers,address,ande-mail

address.Lenovomayusethisinformationtoperformserviceunderthiswarranty.Wemaycontactyouto

inquireaboutyoursatisfactionwithourwarrantyserviceortonotifyyouaboutanyproductrecallsorsafety

issues.Inaccomplishingthesepurposes,youauthorizeLenovototransferyourinformationtoanycountry

wherewedobusinessandtoprovideittoentitiesactingonourbehalf.Wemayalsodiscloseitwhere

requiredbylaw.Lenovo’sprivacypolicyisavailableatwww.lenovo.com/.

WhatthisWarrantyDoesnotCover

16ThinkPadUSB3.0SecureHardDriveUserGuide

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