Frontpoint Security System Quick start guide

Brand: Frontpoint

Model: Security System

Type: Quick start guide

Frontpoint Security System

With Frontpoint Security System, you can enjoy peace of mind knowing that your home and loved ones are protected 24/7. Our advanced security system features:

Cellular connectivity: Frontpoint is the only nationwide alarm company that provides reliable cellular technology to each and every customer. That means you’ll have an unprecedented level of reliability that’s virtually impossible to defeat.
5-star rated service: We’re proud to be the only nationwide alarm company with a 5-star average rating on Yelp!, a #1 rating on the BuyerZone Network, and an “A” rating on the BBB.

Frontpoint Security System

With Frontpoint Security System, you can enjoy peace of mind knowing that your home and loved ones are protected 24/7. Our advanced security system features:

Cellular connectivity: Frontpoint is the only nationwide alarm company that provides reliable cellular technology to each and every customer. That means you’ll have an unprecedented level of reliability that’s virtually impossible to defeat.
5-star rated service: We’re proud to be the only nationwide alarm company with a 5-star average rating on Yelp!, a #1 rating on the BuyerZone Network, and an “A” rating on the BBB.

QUICK START

GUIDE

QUICK START

GUIDE

QUICK START

GUIDE

QUICK START

GUIDE

THE

QUICK START

GUIDE

QUICK START

GUIDE

QUICK START

GUIDE

www.frontpointsecurity.com/support-overview

WELCOME

FRONTPOINT

WELCOME

FRONTPOINT

WELCOME

FRONTPOINT

WELCOME

FRONTPOINT

When we started Frontpoint, we set out to create a completely dierent kind of

alarm company. Today, as one of the largest alarm companies in the country, we’re

thrilled to oer you unmatched protection and service that is:

100% CELLULAR. VIRTUALLY IMPOSSIBLE TO DEFEAT

We are the only nationwide alarm company that provides reliable cellular

technology to each and every customer. That means you’ll have an unprecedented

level of reliability that’s virtually impossible to defeat.

5–STAR RATED

In a world where quality service is hard to nd, we’re proud to be the only

nationwide alarm company with a 5-star average rating on Yelp!, a #1

rating on the BuyerZone Network, and an “A” rating on the BBB.

EASY TO SET UP

Gone are the days of the complicated alarm system that requires a lengthy

installation by a service technician. We’ve made your Frontpoint alarm system

remarkably easy to set up. In fact, it’s so simple, you’ll likely be done in about

30 minutes.

Congratulations on joining the thousands of customers throughout North America

who have chosen security that’s safer, smarter and simpler.

Welcome to the Frontpoint Family!

Sincerely,

Aaron Shumaker

Co-Founder & CFO

Frontpoint

Peter Rogers

Co-Founder & Senior Advisor

Frontpoint

Chris Villar

Co-Founder & CEO

Frontpoint

Thank you for choosing Frontpoint for your security needs!

We’re delighted to have you as a new customer and are

condent that you’ll love the peace of mind that comes with

your new Frontpoint alarm system.

www.frontpointsecurity.com

www.frontpointsecurity.com/support-overview

Set up your Control Panel

Plan locations for your sensors

Set up your door sensors

Set up other sensors and equipment

Call to activate

Activation Hours (EST)

Mon - Fri: 8am - 11pm | Sat - Sun: 10am - 6pm

866-441-0501

Secure your home in just

5 easy steps!

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www.frontpointsecurity.com

What’s in the box?

Take a few minutes to familiarize yourself with the

contents of your order. Each sensor is identied by a

sensor number label.

While every Frontpoint system is completely

customized, a typical system includes:

CONTROL PANEL

The Control Panel is the nerve center of your system. It connects wirelessly

with all the sensors in your home and communicates with Frontpoint using a

secure cellular connection.

SENSORS

Wireless sensors create the protective shield around your home. These may

include sensors for doors, windows, motion, glass breakage, environmental

conditions, and more.

ACCESSORIES AND SUPPLIES

Yard sign, window decals, adhesive strips and screws — we include everything

you need to round out your system.

www.frontpointsecurity.com/support-overview

The Control Panel is the nerve

center of your system. It connects

wirelessly with all the sensors in

your home and communicates

with Frontpoint using a secure

cellular connection.

Set up your

Control Panel

WHERE TO PLACE

• In a central location in your home, above ground.

• On any at surface such as a countertop, a tabletop or shelf.

• In a place where it can plug into an outlet that is NOT controlled by a

switch and does not have a “test/reset” button (i.e. do not use with ground

fault interrupted (GFI) outlets).

WHERE NOT TO PLACE

• Next to a window (where an intruder would easily see it from outside).

Want to learn more?

Visit www.frontpointsecurity.com/support-overview for more

details about system setup.

www.frontpointsecurity.com

Set up your

Control Panel

SPECIAL SETUP NOTE

Make sure you have plugged the Control Panel’s power adapter into an outlet

that is NOT controlled by a switch and does not have a “test/reset” button

(i.e. a non-ground fault interrupted (GFI) electrical outlet).

STEP 1

Activate the battery

Connect the backup battery (located on the backside of the panel) by pushing the

red connectors together until the metal part of the plug is completely hidden.

STEP 2

Plug in the power adapter

Plug the power adapter into an outlet that is NOT controlled by a switch.

www.frontpointsecurity.com/support-overview

Plan locations for

your sensors

Using this sensor location sheet, list where you will place all of your sensors

(e.g. front door, back door, family room, etc.). We recommend taking time to

choose sensor locations prior to setup.

SPECIAL SETUP NOTES

• Each of your sensors has already been numbered

• Make sure to use the lowest numbered sensors for your doors

(e.g. front door).

• After listing the doors you want protected, list the remaining areasin which

your sensors will be placed (e.g. family room, front hallway, kitchen, etc.)

• Refer back to this page after your activation call, to customize your sensor

names.

Sensor # Location

www.frontpointsecurity.com

The Door & Window Sensor is a small, wireless

device that detects the opening and closing of

just about anything. This sensor comes with

two pieces: the larger piece (transmitter) and

the smaller piece (magnet). When placing the

two pieces, nd the “arrow” on each and be

sure these arrows are as close together as

possible (within 3/4 of an inch).

Intrusion Sensors:

Door & Window Sensor

WHERE TO PLACE

• A front or back door

• Any ground oor door or window

• Within ~100 feet of the Control Panel

• Anything that opens and closes (e.g. medicine or gun cabinet, drawer, etc.)

SETUP TIPS

• Prior to setting up your Door & Window Sensors, turn on the “chime” feature on

your Control Panel. (See the Your Control Panel guide to learn about “chimes.”)

• The adhesive included with your sensors is industrial-grade. Make sure each

sensor is in the correct location before rmly securing.

Want to learn more?

Visit www.frontpointsecurity.com/support-overview for more

details about system setup.

www.frontpointsecurity.com/support-overview

Preferred Sensor Setup (with transmitter on the door frame)

or Optional Sensor Setup (with magnet on the door frame)

For Doors:

STEP 1

Prep the surface

Locate the appropriate place for your sensor. Make sure the surface is clean and dry.

STEP 2

Place the sensor

• Place the transmitter on the door frame. If your door frame has decorative

molding, it may be easier to place the transmitter on the door itself and the

magnet on the door frame.

Before rmly securing the sensor, make sure it is in the correct position.

• Remove the wax backing from the adhesive strip

• Press the sensor rmly in place and hold for about 30 seconds

Intrusion Sensors:

Door & Window Sensor

Transmitter Magnet

www.frontpointsecurity.com

For Windows:

STEP 1

Prep the surface

Locate the appropriate place for your sensor. Make sure the surface is clean and dry.

STEP 2

Place the sensor

• Place the transmitter on the window frame. If your window frame has decorative

molding, it may be easier to place the transmitter on the door itself and the

magnet on the door frame instead.

• Press the sensor rmly in place and hold for about 30 seconds

SETUP TIP

* If you have double-hung windows, go to: www.frontpointsecurity.com/customer

and learn more.

Transmitter Magnet

Preferred Sensor Setup or

Optional Sensor Setup

* Standard Window

Intrusion Sensors:

Door & Window Sensor

www.frontpointsecurity.com/support-overview

Intrusion Sensors:

Motion Sensor

SPECIAL TIPS FOR PET OWNERS

• Do not set up a Motion Sensor in a room frequented by any pet (over 40 lbs).

• Do not set up a motion sensor that points at (or is near) an elevated surface

that a pet may be able to jump onto (e.g. a bed, a couch, etc.)

• Multiple small pets that group together may appear larger to a Motion

Sensor and can trigger a false alarm.

The wireless Motion Sensor detects

people moving across a room and

can secure larger common areas

(e.g. a living room, a hallway, a

basement, etc.).

Want to learn more?

Visit www.frontpointsecurity.com/support-overview for more

details about system setup.

WHERE TO PLACE

• In a central room or corridor of your home

• 4 to 5 feet o the ground

• Adhered on a wall, in a corner or on a shelf

• Within ~100 ft of the Control Panel

www.frontpointsecurity.com

NOTE

The sensor light turns on only during test mode. To test, remove and

replace the back cover. Within 60 seconds, leave the sensor area, then walk

across the room. When the light illuminates, the sensor is working properly.

After 60 seconds of inactivity, the sensor will return to regular operation.

Intrusion Sensors:

Motion Sensor

STEP 1

Prep the surface

Locate the appropriate place for your sensor. Make sure the surface is clean and dry.

STEP 2 (TWO PLACEMENT OPTIONS)

Place the sensor at on the wall

• To place on a wall, attach two strips of adhesive to the at back surface of the

sensor

Place the sensor in the corner of a wall

• To place in a corner, attach two strips of adhesive to the rear corner surfaces of

the sensor (marked with removable white stickers)

www.frontpointsecurity.com/support-overview

Intrusion Sensors:

Glass Break Sensor

WHERE TO PLACE

• Between 4–20 feet from the window being protected

• Mounted on a wall or ceiling, or simply resting on a shelf

WHERE NOT TO PLACE

• Directly on a window

• Near an air compressor

• In a stairwell or room smaller than 100 square feet

• In rooms with excessive “white noise” (e.g. smaller rooms with fans, kitchens,

garages, etc.)

• In rooms with high humidity

Want to learn more?

Visit www.frontpointsecurity.com/support-overview for more

details about system setup.

The Glass Break Sensor

protects large windows, sliding

glass doors and rooms with

multiple windows, by detecting

the unique sound frequency of

breaking glass.

www.frontpointsecurity.com

Intrusion Sensors:

Glass Break Sensor

STEP 1

Prep the surface

Locate the appropriate place for your sensor. Make sure the surface is clean and dry.

STEP 2

Place the sensor

• Press the sensor rmly in place and hold for about 30 seconds.

Back of Sensor

Glass Break Sensor placement

examples g1, g2 and g3

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21 4

www.frontpointsecurity.com/support-overview

Life Safety Sensor:

Smoke & Heat Sensor

WHERE TO PLACE

• In a hallway that is centrally located near several bedrooms

• If on a ceiling, place in the center of the room at least 4 inches away from the

nearest wall

• If on a wall, place 4–12 inches below the ceiling

WHERE NOT TO PLACE

• Near a ventilation source, which may prevent smoke from reaching the sensor

• In a damp or very humid area (such as a bathroom with a shower)

• In or near kitchens, garages, furnaces/hot water heaters, or space heaters

Want to learn more?

Visit www.frontpointsecurity.com/support-overview for more

details about system setup.

The Smoke & Heat Sensor uses a

photoelectric chamber to

detect smoke particles in the

air, and a temperature sensor to

detect a rapid rise in a room’s

air temperature.

www.frontpointsecurity.com

STEP 1

Prep the surface

Locate the appropriate place for your Smoke & Heat Sensor. Wipe the surface

clean before placing.

STEP 2

Place the sensor

• If placing on a wall: Place the sensor 4–12 inches below the ceiling

• If placing on a ceiling: Place the sensor at least 4 inches away from the

nearest wall

• Press and hold the sensor rmly in place, and hold for 30 seconds

Back of Sensor

Example of wall placement: g1

Example of ceiling placement: g2

43 5

1 43 5

Life Safety Sensor:

Smoke & Heat Sensor

www.frontpointsecurity.com/support-overview

Freeze

Sensor

Water & Flood

Sensor

Smoke & Heat

Sensor

Set Up Additional

Equipment

To set up other sensors, refer to additional equipment cards included in this

packet.

Congratulations! You’re almost done! Please call Frontpoint to complete

your setup and conrm that your equipment is congured and

communicating properly.

Activation Hours (EST)

Mon - Fri: 8am - 11pm | Sat - Sun: 10am - 6pm

866-441-0501

Call FrontPoint to Test and Activate

Garage Door

Sensor

www.frontpointsecurity.com

Your Security Information

Below you will nd important information about the security

codes for your new Frontpoint alarm system. Please review and

keep in a safe place. If you need to change any of the

information, please mention this when you call to activate.

Customer Codes and Information

Customer Support (EST)

Mon - Fri: 8am - 11pm • Sat - Sun: 10am - 6pm

877-602-5276

Frontpoint Security System Quick start guide

Brand: Frontpoint

Model: Security System

Type: Quick start guide

Frontpoint Security System

With Frontpoint Security System, you can enjoy peace of mind knowing that your home and loved ones are protected 24/7. Our advanced security system features:

Cellular connectivity: Frontpoint is the only nationwide alarm company that provides reliable cellular technology to each and every customer. That means you’ll have an unprecedented level of reliability that’s virtually impossible to defeat.
5-star rated service: We’re proud to be the only nationwide alarm company with a 5-star average rating on Yelp!, a #1 rating on the BuyerZone Network, and an “A” rating on the BBB.

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Frontpoint Security System Quick start guide

Frontpoint Security System Quick start guide

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