RAM 2021 ProMaster Owner's manual

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Owner's manual

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RAM PROMASTER
2021 OWNER’S MANUAL
2021 RAM PROMASTER
Whether it is providing information about specific product features, taking a tour through your vehicle’s heritage, knowing
what steps to take following an accident or scheduling your next appointment, we know you will find the app an important
extension of your Ram vehicle. Simply download the app, select your make and model and enjoy the ride. To get this app, go
directly to the App Store
®
or Google Play
®
Store and enter the search keyword “ram toolbox” (U.S. residents only).
©2021 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC.
Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
Second Edition V1
21_VF_OM_EN_USC
DOWNLOAD THE MOST UP-TO-DATE OWNER’S MANUAL,
RADIO AND WARRANTY BOOKS
OWNERS.MOPAR.CA
CANADA
MOPAR.COM/OM
U.S.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting
in an accident and personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature
that may take their attention off the road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle
navigation or other devices, by the driver while the vehicle is moving is dangerous and could lead to a serious accident. Texting while driving
is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your full attention to vehicle
operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or texting
while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient
reference for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle,
visit mopar.com/om (U.S.), owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels far
below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use public
transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment is impaired
when you have been drinking. Never drink and then drive.
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates,
and lead, which are known to the State of California to cause cancer and birth defects or other
reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except
as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently
when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle.
This manual may also include a description of features and equipment that are no longer available or were not ordered on this vehicle.
Please disregard any features and equipment described in this manual that are not on this vehicle. FCA US LLC reserves the right to make
changes in design and specifications, and/or make additions to or improvements to its products without imposing any obligation upon
itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in
substitution therefore.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/
Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover.
U.S Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty
Booklet by calling 1-866-726-4636 or by contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.
Canadian Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the
Warranty Booklet or purchase a replacement kit by calling 1-800-387-1143 or by contacting your dealer.
TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION..............................................................................................................................6
2 GETTING TO KNOW YOUR VEHICLE ................................................................................. 10
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 39
4 STARTING AND OPERATING .................................................................................................52
5 MULTIMEDIA .................................................................................................................................78
6 SAFETY .......................................................................................................................................... 131
7 IN CASE OF EMERGENCY .....................................................................................................167
8 SERVICING AND MAINTENANCE ....................................................................................... 185
9 TECHNICAL SPECIFICATIONS ............................................................................................ 232
10 CUSTOMER ASSISTANCE ..................................................................................................... 239
11 INDEX .............................................................................................................................................243
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2
INTRODUCTION
SYMBOLS KEY...........................................................7
VAN CONVERSIONS/CAMPERS..............................7
VEHICLE MODIFICATIONS/ALTERATIONS.............7
SYMBOL GLOSSARY.................................................7
GETTING TO KNOW YOUR VEHICLE
KEYS ....................................................................... 10
Key Fob .............................................................10
SENTRY KEY ........................................................... 11
IGNITION SWITCH .................................................. 12
VEHICLE SECURITY SYSTEM — IF EQUIPPED .... 13
To Arm The System ..........................................13
To Disarm The System .....................................13
Rearming Of The System .................................13
Security System Manual Override...................13
DOORS ................................................................... 13
Power Door Locks ............................................13
Auto Unlock Doors............................................14
Automatic Door Locks......................................14
Auto-Lock Feature — If Equipped ....................14
STEERING WHEEL.................................................. 15
Telescoping Steering Column..........................15
SEATS...................................................................... 16
Manual Adjustments........................................16
Heated Seats — If Equipped ............................19
Fold Down Tray — If Equipped .........................20
Adjustable Armrests — If Equipped .................20
Head Restraints ...............................................20
UCONNECT VOICE RECOGNITION.........................21
Introducing Voice Recognition.........................21
Basic Voice Commands ...................................22
Get Started .......................................................22
Additional Information .....................................22
MIRRORS ...............................................................22
Inside Rearview Mirror.....................................22
Outside Mirrors ................................................23
Power Mirrors — If Equipped ...........................24
Power Folding Outside Mirrors — If Equipped... 24
Heated Mirrors — If Equipped..........................25
EXTERIOR LIGHTS ..................................................25
Multifunction Lever .........................................25
Headlights ........................................................25
Daytime Running Lights (DRLs) —
If Equipped .......................................................25
High/Low Beam Switch ...................................26
Flash-To-Pass ..................................................26
Parking Lights ..................................................26
Follow Me Home/Headlight Delay ..................26
Fog Lights — If Equipped .................................26
Turn Signals......................................................26
Lane Change Assist..........................................26
Battery Saver....................................................26
INTERIOR LIGHTS ..................................................27
Courtesy Lights.................................................27
Illuminated Entry ..............................................29
WIPERS AND WASHERS .......................................29
Windshield Wiper Operation ...........................29
CLIMATE CONTROLS ............................................ 30
Manual Climate Control Descriptions And
Functions ..........................................................30
Additional Rear Climate Control —
If Equipped .......................................................32
Operating Tips ..................................................32
INTERIOR STORAGE AND EQUIPMENT............... 33
Storage .............................................................33
USB/AUX Control — If Equipped .....................34
Power Outlets ...................................................35
Auxiliary Switches — If Equipped.....................36
WINDOWS ............................................................. 36
Power Windows ...............................................36
Window Bar Grates — If Equipped ..................37
Wind Buffeting .................................................37
HOOD....................................................................... 38
Opening.............................................................38
Closing ..............................................................38
CARGO AREA FEATURES...................................... 38
GETTING TO KNOW YOUR
INSTRUMENT PANEL
INSTRUMENT CLUSTER......................................... 39
Instrument Cluster Descriptions .....................40
INSTRUMENT CLUSTER DISPLAY ........................ 40
Location And Controls......................................41
Change Engine Oil — If Equipped ....................41
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3
Display Setup Menu.........................................42
Values Displayed ..............................................42
Personal Settings (Customer-Programmable
Features)...........................................................43
TRIP COMPUTER.................................................... 43
Trip Button ........................................................43
Trip Functions...................................................44
WARNING LIGHTS AND MESSAGES ................... 44
Red Warning Lights ..........................................44
Yellow Warning Lights ......................................46
Yellow Indicator Lights .....................................49
Green Indicator Lights......................................49
Blue Indicator Lights ........................................50
ONBOARD DIAGNOSTIC SYSTEM — OBD II ....... 50
Onboard Diagnostic System
(OBD II) Cybersecurity ......................................50
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ............................................................ 51
STARTING AND OPERATING
STARTING THE ENGINE ........................................ 52
Automatic Transmission ..................................52
Normal Starting ................................................52
Cold Weather Operation
(Below –22°F Or −30°C) ...............................52
If Engine Fails To Start .....................................52
After Starting.....................................................53
ENGINE BLOCK HEATER — IF EQUIPPED ........... 53
ENGINE BREAK-IN RECOMMENDATIONS ..........53
PARKING BRAKE ...................................................53
AUTOMATIC TRANSMISSION ...............................54
Key Ignition Park Interlock...............................55
Brake/Transmission Shift Interlock (BTSI)
System .............................................................55
6-Speed Automatic Transmission ...................55
POWER STEERING ................................................60
Power Steering Fluid Check ............................60
CRUISE CONTROL — IF EQUIPPED ......................60
To Activate ........................................................61
To Set A Desired Speed ...................................61
To Vary The Speed Setting...............................61
To Accelerate For Passing ...............................61
To Resume Speed............................................62
To Deactivate....................................................62
PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ...........................................................62
ParkSense Rear Park Assist Sensors .............62
ParkSense Rear Park Assist Alerts .................63
ParkSense Rear Park Assist Failure
Indications ........................................................64
Cleaning The ParkSense System ....................64
ParkSense Rear Park Assist System Usage
Precautions.......................................................64
PARKVIEW REAR BACK UP CAMERA .................65
REFUELING THE VEHICLE......................................66
Loose Fuel Filler Cap Message .......................67
VEHICLE LOADING................................................. 67
Vehicle Certification Label...............................67
Gross Vehicle Weight Rating (GVWR) .............67
Gross Axle Weight Rating (GAWR) ..................67
Tire Size ............................................................67
Rim Size............................................................67
Inflation Pressure.............................................67
Curb Weight......................................................68
Overloading ......................................................68
Loading .............................................................68
TRAILER TOWING .................................................. 68
Common Towing Definitions............................68
Trailer Hitch Classification...............................70
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ................................................71
Trailer And Tongue Weight .............................71
Towing Requirements .....................................71
Towing Tips ......................................................74
RECREATIONAL TOWING
(BEHIND MOTORHOME) ....................................... 75
Towing This Vehicle Behind Another Vehicle....75
Recreational Towing ........................................75
DRIVING TIPS ......................................................... 76
Driving On Slippery Surfaces ..........................76
Driving Through Water ....................................76
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MULTIMEDIA
UCONNECT SYSTEMS ........................................... 78
CYBERSECURITY ................................................... 78
UCONNECT SETTINGS .......................................... 79
Uconnect 3/3 NAV Settings.............................79
UCONNECT INTRODUCTION.................................. 88
Identifying Your Radio......................................88
Safety And General Information......................90
UCONNECT MODES ............................................... 91
Radio Mode ......................................................91
Media Mode......................................................98
Phone Mode ................................................. 100
NAVIGATION MODE — IF EQUIPPED..................111
Operating Navigation Mode —
If Equipped..................................................... 111
STEERING WHEEL AUDIO CONTROLS .............128
Radio Operation ............................................ 128
Player Operation............................................ 128
RAM TELEMATICS - IF EQUIPPED......................129
Ram Telematics General Information.......... 129
RADIO OPERATION AND MOBILE PHONES......130
Regulatory And Safety Information .............. 130
SAFETY
SAFETY FEATURES ..............................................131
Anti-Lock Brake System (ABS)...................... 131
Electronic Brake Control (EBC) System ...... 132
AUXILIARY DRIVING SYSTEMS.......................... 136
Blind Spot Monitoring (BSM) —
If Equipped .................................................... 136
Forward Collision Warning (FCW) With
Mitigation — If Equipped ............................... 139
Tire Pressure Monitoring System (TPMS).... 143
OCCUPANT RESTRAINT SYSTEMS ................... 145
Occupant Restraint Systems Features ....... 145
Important Safety Precautions ...................... 145
Seat Belt Systems ........................................ 146
Supplemental Restraint Systems (SRS) ...... 152
Child Restraints............................................. 159
SAFETY TIPS ....................................................... 163
Transporting Passengers.............................. 163
Transporting Pets ......................................... 164
Safety Checks You Should Make Inside
The Vehicle ................................................... 164
Periodic Safety Checks You Should Make
Outside The Vehicle ...................................... 165
Exhaust Gas................................................... 166
Carbon Monoxide Warnings ......................... 166
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS......................... 167
JACKING AND TIRE CHANGING ......................... 167
Preparations For Jacking .............................. 167
Jack Location................................................. 168
Spare Tire Removal....................................... 169
Jacking Instructions ...................................... 170
Wheel Covers................................................. 173
TIRE SERVICE KIT — IF EQUIPPED.....................173
Tire Service Kit Storage ................................ 174
Tire Service Kit Components And Operation ..174
Tire Service Kit Usage Precautions.............. 174
Sealing A Tire With Tire Service Kit.............. 176
JUMP STARTING ..................................................178
Preparations For Jump Start ........................ 179
Jump Starting Procedure.............................. 179
Battery Location ............................................ 180
IF YOUR ENGINE OVERHEATS ...........................181
GEAR SELECTOR OVERRIDE .............................181
FREEING A STUCK VEHICLE ..............................182
TOWING A DISABLED VEHICLE..........................183
Automatic Transmission ............................... 184
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ...................................................................184
EVENT DATA RECORDER (EDR).........................184
SERVICING AND MAINTENANCE
SCHEDULED SERVICING ....................................185
Maintenance Plan......................................... 186
ENGINE COMPARTMENT ....................................189
3.6L Engine .................................................. 189
Checking Oil Level......................................... 190
Adding Washer Fluid..................................... 190
Maintenance-Free Battery ........................... 191
Pressure Washing ......................................... 191
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5
VEHICLE MAINTENANCE .....................................191
Engine Oil....................................................... 192
Engine Oil Filter ............................................. 192
Engine Air Cleaner Filter .............................. 192
Air Conditioner Maintenance ....................... 193
Body Lubrication............................................ 194
Windshield Wiper Blades ............................. 195
Exhaust System ............................................ 195
Cooling System.............................................. 196
Brake System ............................................... 199
Automatic Transmission ............................... 199
Fuses.............................................................. 200
Bulb Replacement ........................................ 206
TIRES ....................................................................210
Tire Safety Information ................................ 210
Tires — General Information ........................ 219
Tire Types....................................................... 222
Spare Tires — If Equipped ............................ 223
Wheel And Wheel Trim Care ........................ 225
Snow Traction Devices ................................. 226
Tire Rotation Recommendations ................. 227
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES ......................................227
Treadwear...................................................... 227
Traction Grades............................................. 228
Temperature Grades..................................... 228
STORING THE VEHICLE ......................................228
BODYWORK ......................................................... 228
Protection From Atmospheric Agents .......... 228
Body And Underbody Maintenance.............. 229
Preserving The Bodywork ............................. 229
INTERIORS .......................................................... 230
Seats And Fabric Parts ................................. 230
Plastic And Coated Parts .............................. 230
Leather Surfaces........................................... 231
Glass Surfaces ............................................. 231
Cleaning The Instrument Panel Cupholders ...231
TECHNICAL SPECIFICATIONS
VEHICLE IDENTIFICATION NUMBER (VIN)........ 232
BRAKE SYSTEM................................................... 232
WHEEL AND TIRE TORQUE SPECIFICATIONS.. 232
Torque Specifications ................................... 232
FUEL REQUIREMENTS ........................................ 233
3.6L Engine ................................................... 233
Reformulated Gasoline ................................ 234
Materials Added To Fuel............................... 234
Gasoline/Oxygenate Blends......................... 234
Do Not Use E-85 In Non-Flex Fuel Vehicles ....234
CNG And LP Fuel System Modifications ...... 235
MMT In Gasoline ........................................... 235
Fuel System Cautions ................................... 235
FLUID CAPACITIES .............................................. 236
ENGINE FLUIDS AND LUBRICANTS................... 237
CHASSIS FLUIDS AND LUBRICANTS ................ 238
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................................................239
Prepare For The Appointment ...................... 239
Prepare A List ................................................ 239
Be Reasonable With Requests..................... 239
IF YOU NEED ASSISTANCE ................................239
FCA US LLC Customer Center....................... 239
FCA Canada Inc. Customer Center .............. 239
Mexico............................................................ 240
Puerto Rico And US Virgin Islands ............... 240
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)......................... 240
Service Contract ........................................... 240
WARRANTY INFORMATION................................241
MOPAR® PARTS ................................................241
REPORTING SAFETY DEFECTS ..........................241
In The 50 United States And
Washington, D.C............................................ 241
In Canada ...................................................... 241
PUBLICATION ORDER FORMS ..........................241
GENERAL INFORMATION....................................242
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6
INTRODUCTION
Dear Customer,
Congratulations on the purchase of your new Ram. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This Owner’s Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers to its
customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications carefully before
driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help ensure safe and
enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering, transmission, and transfer
case shifting (if equipped). Learn how your vehicle handles on different road surfaces. Your driving skills will improve with experience.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated in
the text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content
introduced throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”. All data
contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement of the vehicles
produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For further information,
contact an authorized dealer.
When it comes to service, remember that authorized dealers know your Ram best, have factory-trained technicians, genuine Mopar® parts, and care about
your satisfaction.
21_VF_OM_EN_USC_t.book Page 6
7
SYMBOLS KEY
If you do not read this entire Owner’s Manual, you may miss important
information. Observe all Cautions and Warnings.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or
special equipment installed by van conversion/camper manufacturers/body
builders. US residents refer to the Warranty Information, Section 2.1.C.
Canadian residents refer to the “What Is Not Covered” section of the Warranty
Information. Such equipment includes video monitors, DVD/Blu-Ray™,
heaters, stoves, refrigerators, etc. For warranty coverage and service on these
items, contact the applicable manufacturer.
Operating instructions for the special equipment installed by the conversion/
camper manufacturer should also be supplied with your vehicle. For any
additional instructions, please contact your conversion/camper manufacturer.
To obtain dimensional and technical specifications for your vehicle, refer to the
Body Builder’s Guide at https://www.ramtrucks.com/ram-commercial/
body-builders-guide.html.
VEHICLE MODIFICATIONS/ALTERATIONS
SYMBOL GLOSSARY
Some car components have colored labels with symbols indicating
precautions to be observed when using this component. It is important to
follow all warnings when operating your vehicle. See below for the definition of
each symbol
Ú page 44.
WARNING!
These statements are against operating
procedures that could result in a collision, bodily
injury and/or death.
CAUTION!
These statements are against procedures that
could result in damage to your vehicle.
NOTE:
A suggestion which will improve installation,
operation, and reliability. If not followed, may result
in damage.
TIP:
General ideas/solutions/suggestions on easier
use of the product or functionality.
PAGE REFERENCE
ARROW:
Follow this reference for additional information on
a particular feature.
FOOTNOTE:
Supplementary and relevant information
pertaining to the topic.
WARNING!
Any modifications or alterations to this vehicle could seriously affect its
roadworthiness and safety and may lead to a collision resulting in serious
injury or death.
1
21_VF_OM_EN_USC_t.book Page 7
8
NOTE:
Warning and Indicator lights are different based upon equipment options and
current vehicle status. Some telltales are optional and may not appear.
Red Warning Lights
Seat Belt Reminder Warning Light
Ú page 44
Air Bag Warning Light
Ú page 44
Battery Charge Warning Light
Ú page 44
Door Open Warning Light
Ú page 45
Electronic Throttle Control (ETC) Warning Light
Ú page 45
Transmission Fault Warning Light
Ú page 45
Engine Temperature Warning Light
Ú page 45
Brake Warning Light
Ú page 45
Oil Pressure Warning Light
Ú page 46
Vehicle Security Warning Light
Ú page 46
Yellow Warning Lights
Immobilizer Fail / VPS Electrical Alarm Indicator Light
Ú page 46
Tire Pressure Monitoring System (TPMS) Warning Light
Ú page 46
Electronic Stability Control (ESC) Warning Light
Ú page 47
Electronic Stability Control (ESC) OFF Warning Light
Ú page 48
Red Warning Lights
21_VF_OM_EN_USC_t.book Page 8
9
Engine Check/Malfunction Indicator Warning Light (MIL)
Ú page 48
Anti-Lock Brake System (ABS) Warning Light
Ú page 48
Generic Warning Light
Ú page 49
Yellow Indicator Lights
Forward Collision Warning (FCW) OFF Indicator Light
Ú page 49
Service Forward Collision Warning (FCW) Light
Ú page 49
TOW/HAUL Indicator Light
Ú page 49
Yellow Warning Lights
Green Indicator Lights
Turn Signal Indicator Lights
Ú page 49
Front Fog Indicator Light
Ú page 49
Parking/Headlights On Indicator Light
Ú page 49
Cruise Control Indicator Light
Ú page 49
Blue Indicator Lights
High Beam Indicator Light
Ú page 50
1
21_VF_OM_EN_USC_t.book Page 9
10
GETTING TO KNOW YOUR VEHICLE
KEYS
KEY FOB
Your vehicle uses a key start ignition system which
supports Remote Keyless Entry (RKE). The key fob
allows you to lock or unlock the doors from
distances up to approximately 66 ft (20 m). The
key fob does not need to be pointed at the vehicle
to activate the system. The key fob also contains
an integrated mechanical key, which can be used
by pushing the mechanical key release button.
The vehicle is supplied with a code card containing
key code numbers to order duplicate keys, and the
authorized dealer that sold you your new vehicle
has the key code numbers for your vehicle locks.
These numbers can be used to order duplicate
keys.
NOTE:
The key fob may not be able to be detected by the
vehicle if it is located next to a mobile phone,
laptop or other electronic device; these devices
may block the key fob’s wireless signal
Ú page 242.
Key Fob With Integrated Mechanical Key
To Lock/Unlock The Doors
To lock all of the doors, push and release the lock
button once. Push and release the unlock button
on key fob once to unlock only the front doors.
Push and release the cargo unlock button on key
fob once to unlock the cargo area (rear lateral
sliding doors and rear door). The doors can also be
locked and unlocked manually by using the
mechanical key.
When the doors are unlocked, the turn signals will
flash. When the doors are locked, the turn signals
will flash and the horn will chirp (if activated
through the Uconnect Settings
Ú page 79). If a
door is open when the lock button is pushed, the
turn signal lights will flash at an increased rate to
indicate that a door is still open.
1 — Mechanical Key Release Button
2 — Driver/Passenger Unlock Button
3 — Lock Button
4 — Cargo Lock/Unlock Button
21_VF_OM_EN_USC_t.book Page 10
GETTING TO KNOW YOUR VEHICLE 11
Replacing The Battery In The Key Fob
The recommended replacement battery is
CR2032.
NOTE:
Customers are recommended to use a battery
obtained from Mopar®. Aftermarket coin
battery dimensions may not meet the original
OEM coin battery dimensions.
Perchlorate Material – special handling may
apply. See
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate
.
1. Push the mechanical key release button and
release the mechanical key to access the
battery case screw located on the side of the
key fob.
2. Rotate the screw located on the side of the key
fob using a small screwdriver.
Key Fob Screw Location
3. Take out the battery case. Remove and
replace the battery observing its polarity.
4. Refit the battery case inside the key fob and
turn the screw to lock it into place.
Programming And Requesting Additional
Key Fobs
Programming the key fob may be performed by an
authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
Duplication of keys may be performed at an
authorized dealer. The VIN is required for
authorized dealer replacement of keys.
NOTE:
Only keys that have been programmed to the
vehicle electronics can be used to start the vehicle.
Once a Sentry Key has been programmed to a
vehicle, it cannot be programmed to any other
vehicle. When having the Sentry Key Immobilizer
system serviced, bring all vehicle keys with you to
an authorized dealer.
SENTRY KEY
The Sentry Key Immobilizer System prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed or
activated. Operation is automatic, regardless of
whether the vehicle is locked or unlocked.
WARNING!
The integrated key fob contains a coin cell
battery. Do not ingest the battery; there is a
chemical burn hazard. If the coin cell battery is
swallowed, it can cause severe internal burns
in just two hours and can lead to death.
If you think a battery may have been swal-
lowed or placed inside any part of the body,
seek immediate medical attention.
Keep new and used batteries away from chil-
dren. If the battery compartment does not
close securely, stop using the product and
keep it away from children.
WARNING!
Always remove the key fobs from the vehicle
and lock all doors when leaving the vehicle
unattended.
Always remember to place the ignition in the
OFF position.
2
21_VF_OM_EN_USC_t.book Page 11
12 GETTING TO KNOW YOUR VEHICLE
The system uses ignition keys which have an
embedded electronic chip (transponder) to
prevent unauthorized vehicle operation. Therefore,
only keys that are programmed to the vehicle can
be used to start and operate the vehicle.
If the Vehicle Security Light is on after the key is
turned to the MAR (ACC/ON/RUN) position, it
indicates that there is a problem with the
electronics.
All of the keys provided with your new vehicle have
been programmed to the vehicle electronics.
NOTE:
A key which has not been programmed is also
considered an invalid key, even if it is cut to fit the
ignition switch lock cylinder for that vehicle
Ú page 242.
IGNITION SWITCH
1. Place the gear selector in PARK.
2. Rotate the key to the STOP (OFF/LOCK)
position.
3. Remove the key from the mechanical ignition
switch.
Mechanical Ignition Switch Positions
CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket Remote Start
systems. Use of these systems may result in
vehicle starting problems and loss of security
protection.
1 — AVV (START)
2 — MAR (ACC/ON/RUN)
3 — STOP (OFF/LOCK)
WARNING!
Before exiting a vehicle, always shift the auto-
matic transmission into PARK, apply the
parking brake, turn the vehicle OFF, remove
the key fobs from vehicle, and lock your
vehicle.
Never leave children alone in a vehicle, or with
access to an unlocked vehicle.
Allowing children to be in a vehicle unattended
is dangerous for a number of reasons. A child
or others could be seriously or fatally injured.
Children should be warned not to touch the
parking brake, brake pedal or the gear
selector.
Do not leave the key fob in or near the vehicle,
or in a location accessible to children. A child
could operate power windows, other controls,
or move the vehicle.
Do not leave children or animals inside parked
vehicles in hot weather. Interior heat buildup
may cause serious injury or death.
21_VF_OM_EN_USC_t.book Page 12
GETTING TO KNOW YOUR VEHICLE 13
NOTE:
Opening the driver's door when the key is in the
ignition and the ignition switch position is STOP
(OFF/LOCK) sounds a signal to remove the key.
VEHICLE SECURITY SYSTEM IF EQUIPPED
The Vehicle Security system monitors the vehicle
doors and ignition for unauthorized operation.
When the Vehicle Security system is activated,
interior switches for door locks are disabled. The
system provides both audible and visible signals.
For the first three minutes, the horn will sound, and
the turn signal lights will flash. For an additional
15 minutes, only the turn signal lights will flash.
TO ARM THE SYSTEM
To arm the system, the Vehicle Security system will
set when you use the key fob to lock the doors. If a
door or the hood is not properly shut, the system
will not be armed.
TO DISARM THE SYSTEM
Use the key fob to unlock the door and disarm the
system.
The Vehicle Security system will also disarm if a
programmed Sentry Key is inserted into the
ignition switch. To exit the alarming mode, push
the key fob unlock button, or insert a programmed
Sentry Key into the ignition switch.
The Vehicle Security system is designed to protect
your vehicle. However, you can create conditions
where the system will give you a false alarm. If one
of the previously described arming sequences has
occurred, the Vehicle Security system will arm
regardless of whether you are in the vehicle or not.
If you remain in the vehicle and open a door, the
alarm will sound. If this occurs, disarm the Vehicle
Security system.
REARMING OF THE SYSTEM
If the system has not been disabled, the Vehicle
Security system will rearm itself after the 15
additional minutes of turn lamps flashing. If the
condition which initiated the alarm is still present,
the system will ignore that condition and monitor
the remaining doors and ignition.
SECURITY SYSTEM MANUAL OVERRIDE
The Vehicle Security system will not arm/disarm if
you lock/unlock the doors using the manual door
lock.
DOORS
POWER DOOR LOCKS
The central lock/unlock button has an LED that
indicates whether the doors are locked or
unlocked.
LED ON: Doors locked. Push the right side of the
central lock/unlock button once again to
centrally unlock all doors. The LED will switch
off.
LED OFF: Doors unlocked. Push the left side of
the central lock/unlock button again to centrally
lock all doors. The doors will be locked only if all
the doors are properly closed.
Once the doors have been locked with the key fob,
it will no longer be possible to unlock them by
pushing the central lock/unlock button.
To unlock the front doors, pull the inside door
handle to the detent.
CAUTION!
An unlocked vehicle is an invitation. Always
remove the key from the ignition and lock all the
doors when leaving the vehicle unattended.
2
21_VF_OM_EN_USC_t.book Page 13
14 GETTING TO KNOW YOUR VEHICLE
(Continued)
The load compartment power door lock switch is
located on the driver door trim panel. Use this
switch to lock or unlock the load compartment
doors.
Load Compartment Power Door Lock Switch
AUTO UNLOCK DOORS
This feature unlocks all front doors when one front
door is opened.
NOTE:
If the rear or side door is open, only the rear or side
door is unlocked.
AUTOMATIC DOOR LOCKS
When enabled, the door locks will lock
automatically when the vehicle's speed exceeds
12 mph (20 km/h). The auto door lock feature can
be enabled or disabled through the Uconnect
system
Ú page 79.
AUTO-LOCK FEATURE IF EQUIPPED
Delivery vehicles may be equipped with the
Auto-Lock feature to keep packages safe when the
driver exits the vehicle. When enabled, all vehicle
doors will automatically lock after 10 seconds
when the doors are all closed after any door (front,
sliding, or rear cargo door) had been opened.
NOTE:
To avoid locking the vehicle keys inside, be sure
to remove the keys from inside the vehicle
before closing the doors when this feature is
enabled.
WARNING!
Do not leave children or animals inside parked
vehicles in hot weather. Interior heat buildup
may cause serious injury or death.
For personal security and safety in the event
of a collision, lock the vehicle doors as you
drive as well as when you park and leave the
vehicle.
Before exiting a vehicle, always shift the trans-
mission into PARK, apply the parking brake,
turn the vehicle OFF, remove the key fobs from
vehicle, and lock all doors. and lock your
vehicle.
Never leave children alone in a vehicle, or with
access to an unlocked vehicle. Allowing chil-
dren to be in a vehicle unattended is
dangerous for a number of reasons. A child or
others could be seriously or fatally injured.
Children should be warned not to touch the
parking brake, brake pedal or the gear
selector.
Do not leave the key fob in or near the vehicle,
or in a location accessible to children. A child
could operate power windows, other controls,
or move the vehicle.
CAUTION!
An unlocked vehicle is an invitation. Always
remove the key from the ignition and lock all of
the doors when leaving the vehicle unattended.
WARNING!
21_VF_OM_EN_USC_t.book Page 14
GETTING TO KNOW YOUR VEHICLE 15
Equipped vehicles will automatically activate
the Auto-Lock feature when the odometer
reaches 75 miles. An ignition cycle is not
required to complete activation.
To enable this feature, close all vehicle doors and
proceed as follows:
1. Place the ignition in the MAR (ACC/ON/RUN),
engine not running, position.
2. Turn the headlight switch to the O (off)
position.
3. Pull the multifunction lever all the way
rearward toward the driver, and release.
4. Push the lock button on the driver’s side door
panel. The indicator light will illuminate to
show the doors are locked.
Push To Lock
5. Push the unlock button on the driver’s side
door panel to unlock the doors.
Push To Unlock
6. Push the lock button on the instrument panel.
The indicator light will illuminate to show the
doors are locked.
Lock Button On Instrument Panel
7. Push the lock button on the instrument panel
a second time to unlock the doors.
8. Pull the multifunction lever all the way
rearward toward the driver, and release.
9. Place the ignition in the STOP (OFF/LOCK)
position.
To verify the procedure is complete, place the
ignition in the AVV (START) position, then back to
the STOP (OFF/LOCK) position, and remove the key
from the ignition. Open, then close the front
driver’s door. After 10 seconds, the vehicle doors
will lock.
NOTE:
To disable the Auto-Lock feature, repeat this
procedure in order.
STEERING WHEEL
TELESCOPING STEERING COLUMN
This feature allows you to lengthen or shorten the
steering column. The telescoping control handle is
located below the steering wheel at the end of the
steering column.
2
21_VF_OM_EN_USC_t.book Page 15
16 GETTING TO KNOW YOUR VEHICLE
(Continued)
Telescoping Control Handle
To unlock the steering column, pull the control
handle up. To lengthen or shorten the steering
column, pull the steering wheel outward or push it
inward as desired. To lock the steering column in
position, push the control handle down until fully
engaged.
SEATS
Seats are a part of the Occupant Restraint system
of the vehicle.
MANUAL ADJUSTMENTS
The driver and passenger seats can be adjusted
forward/rearward and reclined. Front and rear
height and lumbar can also be adjusted (if
equipped).
Forward And Rearward Adjustment
The adjustment bar is at the front of the seat, near
the floor. Pull the bar upward to move the seat
forward or rearward. Release the bar once the seat
is in the desired position. Then, using body
pressure, move forward and rearward on the seat
to be sure that the seat adjusters have latched.
Driver’s Seat
WARNING!
Do not adjust the steering column while driving.
Adjusting the steering column while driving or driving
with the steering column unlocked, could cause the
driver to lose control of the vehicle. Failure to follow
this warning may result in serious injury or death.
WARNING!
It is dangerous to ride in a cargo area, inside
or outside of a vehicle. In a collision, people
riding in these areas are more likely to be seri-
ously injured or killed.
Do not allow people to ride in any area of your
vehicle that is not equipped with seats and
seat belts. In a collision, people riding in these
areas are more likely to be seriously injured or
killed.
Be sure everyone in your vehicle is in a seat
and using a seat belt properly.
WARNING!
Adjusting a seat while driving may be
dangerous. Moving a seat while driving could
result in loss of control which could cause a
collision and serious injury or death.
Seats should be adjusted before fastening the
seat belts and while the vehicle is parked.
Serious injury or death could result from a
poorly adjusted seat belt.
1 — Forward/Rearward Adjustment Bar
2 — Lumbar Knob
WARNING!
21_VF_OM_EN_USC_t.book Page 16
GETTING TO KNOW YOUR VEHICLE 17
Height Adjustment
Without Swivel Seat
The height adjustment levers are located on the
center outboard side of the seat. Lift up on the
front lever to adjust the front of the seat, or lift up
on the rear lever to adjust the rear of the seat.
To raise the front or rear of the seat, lift the
appropriate lever while none or minimal weight
is applied to the seat.
To lower the front or rear of the seat, lift the
appropriate lever while seated or applying
weight to the seat.
Height Adjustment Levers
With Swivel Seat
The height adjustment knobs are located on the
center outboard side of the seat. Rotate the front
knob to adjust the front of the seat up or down.
Rotate the rear knob to adjust the rear of the seat
up or down.
Height Adjustment Knobs
Recliner Adjustment
Without Swivel Seat
The recliner knob is on the rear outboard side of
the seat. To recline the seatback, lean back, rotate
the knob rearward to position the seatback as
desired. To return the seatback to its normal
upright position, lean forward, rotate the knob
forward until the seatback is in the upright
position.
Recliner Knob
1 — Front Height Adjustment Lever
2 — Rear Height Adjustment Lever
1 — Front Height Adjustment Knob
2 — Rear Height Adjustment Knob
2
21_VF_OM_EN_USC_t.book Page 17
18 GETTING TO KNOW YOUR VEHICLE
(Continued)
With Swivel Seat
The recliner lever is located at the lower front
outboard side of the seat. To recline the seatback,
lean forward slightly, pull the lever outward, lean
back to the desired position and release the lever.
To return the seatback to its normal upright
position, lean forward and pull the lever outward.
Release the lever once the seatback is in the
upright position.
Recliner Lever
Lumbar Support — If Equipped
This feature allows you to increase or decrease the
amount of lumbar support. The lumbar control
knob is located on the rear upper outboard side of
the driver's seatback. Rotate the control forward to
increase and rearward to decrease the desired
amount of lumbar support.
Suspension Seat — If Equipped
The seat is equipped with a mechanical spring
system and hydraulic shock absorber to ensure
maximum comfort and safety. The system of
springs also effectively absorbs impact from
uneven road surfaces.
Damper Weight Adjustment
Use the weight adjustment knob, located on the
inboard side of the seat, to set the required setting
based on body weight, with settings between 88 lb
(40 kg) and 286 lb (130 kg).
Weight Adjustment Knob
Swivel Seat — If Equipped
The swivel seat lever is located at the lower front
inboard side of the seat. The seat may be turned
through 180° toward the seat on the opposite side
and approximately 35° toward the door. The seat
may be locked in the driving position or at the
180° position. To swivel the seat, pull the swivel
seat inboard lever outward, turn the seat to the
desired position and release the lever.
WARNING!
Adjusting a seat while the vehicle is moving is
dangerous. The sudden movement of the seat
could cause you to lose control. The seat belt
might not be adjusted properly and you could
be injured. Adjust the seat only while the
vehicle is parked.
Do not ride with the seatback reclined so that
the shoulder belt is no longer resting against
your chest. In a collision, you could slide under
the seat belt and be seriously or even fatally
injured. Use the recliner only when the vehicle
is parked.
WARNING!
21_VF_OM_EN_USC_t.book Page 18
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RAM 2021 ProMaster Owner's manual

Category
Cars
Type
Owner's manual
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