RAM 2021 ProMaster Owner's manual

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RAM PROMASTER

2021 OWNER’S MANUAL

2021 RAM PROMASTER

Whether it is providing information about specific product features, taking a tour through your vehicle’s heritage, knowing

what steps to take following an accident or scheduling your next appointment, we know you will find the app an important

extension of your Ram vehicle. Simply download the app, select your make and model and enjoy the ride. To get this app, go

directly to the App Store

®

or Google Play

®

Store and enter the search keyword “ram toolbox” (U.S. residents only).

Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.

Second Edition V1

21_VF_OM_EN_USC

DOWNLOAD THE MOST UP-TO-DATE OWNER’S MANUAL,

RADIO AND WARRANTY BOOKS

OWNERS.MOPAR.CA

CANADA

MOPAR.COM/OM

U.S.

The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting

in an accident and personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature

that may take their attention off the road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle

navigation or other devices, by the driver while the vehicle is moving is dangerous and could lead to a serious accident. Texting while driving

is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your full attention to vehicle

operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or texting

while driving. It is always the driver’s responsibility to comply with all local laws.

This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient

reference for common questions.

Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle,

visit mopar.com/om (U.S.), owners.mopar.ca (Canada) or your local Ram brand dealer.

DRIVING AND ALCOHOL

Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels far

below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use public

transportation.

WARNING

Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment is impaired

when you have been drinking. Never drink and then drive.

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway

motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates,

and lead, which are known to the State of California to cause cancer and birth defects or other

reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except

as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently

when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.

This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle.

This manual may also include a description of features and equipment that are no longer available or were not ordered on this vehicle.

Please disregard any features and equipment described in this manual that are not on this vehicle. FCA US LLC reserves the right to make

changes in design and specifications, and/or make additions to or improvements to its products without imposing any obligation upon

itself to install them on products previously manufactured.

With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in

substitution therefore.

This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/

Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover.

U.S Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty

Booklet by calling 1-866-726-4636 or by contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.

Canadian Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the

Warranty Booklet or purchase a replacement kit by calling 1-800-387-1143 or by contacting your dealer.

TABLE OF CONTENTS

1

2

3

4

5

6

7

8

9

10

11

1 INTRODUCTION..............................................................................................................................6

2 GETTING TO KNOW YOUR VEHICLE ................................................................................. 10

3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 39

4 STARTING AND OPERATING .................................................................................................52

5 MULTIMEDIA .................................................................................................................................78

6 SAFETY .......................................................................................................................................... 131

7 IN CASE OF EMERGENCY .....................................................................................................167

8 SERVICING AND MAINTENANCE ....................................................................................... 185

9 TECHNICAL SPECIFICATIONS ............................................................................................ 232

10 CUSTOMER ASSISTANCE ..................................................................................................... 239

11 INDEX .............................................................................................................................................243

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INTRODUCTION

SYMBOLS KEY...........................................................7

VAN CONVERSIONS/CAMPERS..............................7

VEHICLE MODIFICATIONS/ALTERATIONS.............7

SYMBOL GLOSSARY.................................................7

GETTING TO KNOW YOUR VEHICLE

KEYS ....................................................................... 10

Key Fob .............................................................10

SENTRY KEY ........................................................... 11

IGNITION SWITCH .................................................. 12

VEHICLE SECURITY SYSTEM — IF EQUIPPED .... 13

To Arm The System ..........................................13

To Disarm The System .....................................13

Rearming Of The System .................................13

Security System Manual Override...................13

DOORS ................................................................... 13

Power Door Locks ............................................13

Auto Unlock Doors............................................14

Automatic Door Locks......................................14

Auto-Lock Feature — If Equipped ....................14

STEERING WHEEL.................................................. 15

Telescoping Steering Column..........................15

SEATS...................................................................... 16

Manual Adjustments........................................16

Heated Seats — If Equipped ............................19

Fold Down Tray — If Equipped .........................20

Adjustable Armrests — If Equipped .................20

Head Restraints ...............................................20

UCONNECT VOICE RECOGNITION.........................21

Introducing Voice Recognition.........................21

Basic Voice Commands ...................................22

Get Started .......................................................22

Additional Information .....................................22

MIRRORS ...............................................................22

Inside Rearview Mirror.....................................22

Outside Mirrors ................................................23

Power Mirrors — If Equipped ...........................24

Power Folding Outside Mirrors — If Equipped... 24

Heated Mirrors — If Equipped..........................25

EXTERIOR LIGHTS ..................................................25

Multifunction Lever .........................................25

Headlights ........................................................25

Daytime Running Lights (DRLs) —

If Equipped .......................................................25

High/Low Beam Switch ...................................26

Flash-To-Pass ..................................................26

Parking Lights ..................................................26

Follow Me Home/Headlight Delay ..................26

Fog Lights — If Equipped .................................26

Turn Signals......................................................26

Lane Change Assist..........................................26

Battery Saver....................................................26

INTERIOR LIGHTS ..................................................27

Courtesy Lights.................................................27

Illuminated Entry ..............................................29

WIPERS AND WASHERS .......................................29

Windshield Wiper Operation ...........................29

CLIMATE CONTROLS ............................................ 30

Manual Climate Control Descriptions And

Functions ..........................................................30

Additional Rear Climate Control —

If Equipped .......................................................32

Operating Tips ..................................................32

INTERIOR STORAGE AND EQUIPMENT............... 33

Storage .............................................................33

USB/AUX Control — If Equipped .....................34

Power Outlets ...................................................35

Auxiliary Switches — If Equipped.....................36

WINDOWS ............................................................. 36

Power Windows ...............................................36

Window Bar Grates — If Equipped ..................37

Wind Buffeting .................................................37

HOOD....................................................................... 38

Opening.............................................................38

Closing ..............................................................38

CARGO AREA FEATURES...................................... 38

GETTING TO KNOW YOUR

INSTRUMENT PANEL

INSTRUMENT CLUSTER......................................... 39

Instrument Cluster Descriptions .....................40

INSTRUMENT CLUSTER DISPLAY ........................ 40

Location And Controls......................................41

Change Engine Oil — If Equipped ....................41

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Display Setup Menu.........................................42

Values Displayed ..............................................42

Personal Settings (Customer-Programmable

Features)...........................................................43

TRIP COMPUTER.................................................... 43

Trip Button ........................................................43

Trip Functions...................................................44

WARNING LIGHTS AND MESSAGES ................... 44

Red Warning Lights ..........................................44

Yellow Warning Lights ......................................46

Yellow Indicator Lights .....................................49

Green Indicator Lights......................................49

Blue Indicator Lights ........................................50

ONBOARD DIAGNOSTIC SYSTEM — OBD II ....... 50

Onboard Diagnostic System

(OBD II) Cybersecurity ......................................50

EMISSIONS INSPECTION AND MAINTENANCE

PROGRAMS ............................................................ 51

STARTING AND OPERATING

STARTING THE ENGINE ........................................ 52

Automatic Transmission ..................................52

Normal Starting ................................................52

Cold Weather Operation

(Below –22°F Or −30°C) ...............................52

If Engine Fails To Start .....................................52

After Starting.....................................................53

ENGINE BLOCK HEATER — IF EQUIPPED ........... 53

ENGINE BREAK-IN RECOMMENDATIONS ..........53

PARKING BRAKE ...................................................53

AUTOMATIC TRANSMISSION ...............................54

Key Ignition Park Interlock...............................55

Brake/Transmission Shift Interlock (BTSI)

System .............................................................55

6-Speed Automatic Transmission ...................55

POWER STEERING ................................................60

Power Steering Fluid Check ............................60

CRUISE CONTROL — IF EQUIPPED ......................60

To Activate ........................................................61

To Set A Desired Speed ...................................61

To Vary The Speed Setting...............................61

To Accelerate For Passing ...............................61

To Resume Speed............................................62

To Deactivate....................................................62

PARKSENSE REAR PARK ASSIST —

IF EQUIPPED ...........................................................62

ParkSense Rear Park Assist Sensors .............62

ParkSense Rear Park Assist Alerts .................63

ParkSense Rear Park Assist Failure

Indications ........................................................64

Cleaning The ParkSense System ....................64

ParkSense Rear Park Assist System Usage

Precautions.......................................................64

PARKVIEW REAR BACK UP CAMERA .................65

REFUELING THE VEHICLE......................................66

Loose Fuel Filler Cap Message .......................67

VEHICLE LOADING................................................. 67

Vehicle Certification Label...............................67

Gross Vehicle Weight Rating (GVWR) .............67

Gross Axle Weight Rating (GAWR) ..................67

Tire Size ............................................................67

Rim Size............................................................67

Inflation Pressure.............................................67

Curb Weight......................................................68

Overloading ......................................................68

Loading .............................................................68

TRAILER TOWING .................................................. 68

Common Towing Definitions............................68

Trailer Hitch Classification...............................70

Trailer Towing Weights (Maximum Trailer

Weight Ratings) ................................................71

Trailer And Tongue Weight .............................71

Towing Requirements .....................................71

Towing Tips ......................................................74

RECREATIONAL TOWING

(BEHIND MOTORHOME) ....................................... 75

Towing This Vehicle Behind Another Vehicle....75

Recreational Towing ........................................75

DRIVING TIPS ......................................................... 76

Driving On Slippery Surfaces ..........................76

Driving Through Water ....................................76

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MULTIMEDIA

UCONNECT SYSTEMS ........................................... 78

CYBERSECURITY ................................................... 78

UCONNECT SETTINGS .......................................... 79

Uconnect 3/3 NAV Settings.............................79

UCONNECT INTRODUCTION.................................. 88

Identifying Your Radio......................................88

Safety And General Information......................90

UCONNECT MODES ............................................... 91

Radio Mode ......................................................91

Media Mode......................................................98

Phone Mode ................................................. 100

NAVIGATION MODE — IF EQUIPPED..................111

Operating Navigation Mode —

If Equipped..................................................... 111

STEERING WHEEL AUDIO CONTROLS .............128

Radio Operation ............................................ 128

Player Operation............................................ 128

RAM TELEMATICS - IF EQUIPPED......................129

Ram Telematics General Information.......... 129

RADIO OPERATION AND MOBILE PHONES......130

Regulatory And Safety Information .............. 130

SAFETY

SAFETY FEATURES ..............................................131

Anti-Lock Brake System (ABS)...................... 131

Electronic Brake Control (EBC) System ...... 132

AUXILIARY DRIVING SYSTEMS.......................... 136

Blind Spot Monitoring (BSM) —

If Equipped .................................................... 136

Forward Collision Warning (FCW) With

Mitigation — If Equipped ............................... 139

Tire Pressure Monitoring System (TPMS).... 143

OCCUPANT RESTRAINT SYSTEMS ................... 145

Occupant Restraint Systems Features ....... 145

Important Safety Precautions ...................... 145

Seat Belt Systems ........................................ 146

Supplemental Restraint Systems (SRS) ...... 152

Child Restraints............................................. 159

SAFETY TIPS ....................................................... 163

Transporting Passengers.............................. 163

Transporting Pets ......................................... 164

Safety Checks You Should Make Inside

The Vehicle ................................................... 164

Periodic Safety Checks You Should Make

Outside The Vehicle ...................................... 165

Exhaust Gas................................................... 166

Carbon Monoxide Warnings ......................... 166

IN CASE OF EMERGENCY

HAZARD WARNING FLASHERS......................... 167

JACKING AND TIRE CHANGING ......................... 167

Preparations For Jacking .............................. 167

Jack Location................................................. 168

Spare Tire Removal....................................... 169

Jacking Instructions ...................................... 170

Wheel Covers................................................. 173

TIRE SERVICE KIT — IF EQUIPPED.....................173

Tire Service Kit Storage ................................ 174

Tire Service Kit Components And Operation ..174

Tire Service Kit Usage Precautions.............. 174

Sealing A Tire With Tire Service Kit.............. 176

JUMP STARTING ..................................................178

Preparations For Jump Start ........................ 179

Jump Starting Procedure.............................. 179

Battery Location ............................................ 180

IF YOUR ENGINE OVERHEATS ...........................181

GEAR SELECTOR OVERRIDE .............................181

FREEING A STUCK VEHICLE ..............................182

TOWING A DISABLED VEHICLE..........................183

Automatic Transmission ............................... 184

ENHANCED ACCIDENT RESPONSE SYSTEM

(EARS) ...................................................................184

EVENT DATA RECORDER (EDR).........................184

SERVICING AND MAINTENANCE

SCHEDULED SERVICING ....................................185

Maintenance Plan......................................... 186

ENGINE COMPARTMENT ....................................189

3.6L Engine .................................................. 189

Checking Oil Level......................................... 190

Adding Washer Fluid..................................... 190

Maintenance-Free Battery ........................... 191

Pressure Washing ......................................... 191

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VEHICLE MAINTENANCE .....................................191

Engine Oil....................................................... 192

Engine Oil Filter ............................................. 192

Engine Air Cleaner Filter .............................. 192

Air Conditioner Maintenance ....................... 193

Body Lubrication............................................ 194

Windshield Wiper Blades ............................. 195

Exhaust System ............................................ 195

Cooling System.............................................. 196

Brake System ............................................... 199

Automatic Transmission ............................... 199

Fuses.............................................................. 200

Bulb Replacement ........................................ 206

TIRES ....................................................................210

Tire Safety Information ................................ 210

Tires — General Information ........................ 219

Tire Types....................................................... 222

Spare Tires — If Equipped ............................ 223

Wheel And Wheel Trim Care ........................ 225

Snow Traction Devices ................................. 226

Tire Rotation Recommendations ................. 227

DEPARTMENT OF TRANSPORTATION UNIFORM

TIRE QUALITY GRADES ......................................227

Treadwear...................................................... 227

Traction Grades............................................. 228

Temperature Grades..................................... 228

STORING THE VEHICLE ......................................228

BODYWORK ......................................................... 228

Protection From Atmospheric Agents .......... 228

Body And Underbody Maintenance.............. 229

Preserving The Bodywork ............................. 229

INTERIORS .......................................................... 230

Seats And Fabric Parts ................................. 230

Plastic And Coated Parts .............................. 230

Leather Surfaces........................................... 231

Glass Surfaces ............................................. 231

Cleaning The Instrument Panel Cupholders ...231

TECHNICAL SPECIFICATIONS

VEHICLE IDENTIFICATION NUMBER (VIN)........ 232

BRAKE SYSTEM................................................... 232

WHEEL AND TIRE TORQUE SPECIFICATIONS.. 232

Torque Specifications ................................... 232

FUEL REQUIREMENTS ........................................ 233

3.6L Engine ................................................... 233

Reformulated Gasoline ................................ 234

Materials Added To Fuel............................... 234

Gasoline/Oxygenate Blends......................... 234

Do Not Use E-85 In Non-Flex Fuel Vehicles ....234

CNG And LP Fuel System Modifications ...... 235

MMT In Gasoline ........................................... 235

Fuel System Cautions ................................... 235

FLUID CAPACITIES .............................................. 236

ENGINE FLUIDS AND LUBRICANTS................... 237

CHASSIS FLUIDS AND LUBRICANTS ................ 238

CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR

YOUR VEHICLE ....................................................239

Prepare For The Appointment ...................... 239

Prepare A List ................................................ 239

Be Reasonable With Requests..................... 239

IF YOU NEED ASSISTANCE ................................239

FCA US LLC Customer Center....................... 239

FCA Canada Inc. Customer Center .............. 239

Mexico............................................................ 240

Puerto Rico And US Virgin Islands ............... 240

Customer Assistance For The Hearing Or

Speech Impaired (TDD/TTY)......................... 240

Service Contract ........................................... 240

WARRANTY INFORMATION................................241

MOPAR® PARTS ................................................241

REPORTING SAFETY DEFECTS ..........................241

In The 50 United States And

Washington, D.C............................................ 241

In Canada ...................................................... 241

PUBLICATION ORDER FORMS ..........................241

GENERAL INFORMATION....................................242

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INTRODUCTION

Dear Customer,

Congratulations on the purchase of your new Ram. Be assured that it represents precision workmanship, distinctive styling, and high quality.

This Owner’s Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your

vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers to its

customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications carefully before

driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help ensure safe and

enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering, transmission, and transfer

case shifting (if equipped). Learn how your vehicle handles on different road surfaces. Your driving skills will improve with experience.

This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated in

the text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content

introduced throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”. All data

contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement of the vehicles

produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For further information,

contact an authorized dealer.

When it comes to service, remember that authorized dealers know your Ram best, have factory-trained technicians, genuine Mopar® parts, and care about

your satisfaction.

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7

SYMBOLS KEY

If you do not read this entire Owner’s Manual, you may miss important

information. Observe all Cautions and Warnings.

VAN CONVERSIONS/CAMPERS

The New Vehicle Limited Warranty does not apply to body modifications or

special equipment installed by van conversion/camper manufacturers/body

builders. US residents refer to the Warranty Information, Section 2.1.C.

Canadian residents refer to the “What Is Not Covered” section of the Warranty

Information. Such equipment includes video monitors, DVD/Blu-Ray™,

heaters, stoves, refrigerators, etc. For warranty coverage and service on these

items, contact the applicable manufacturer.

Operating instructions for the special equipment installed by the conversion/

camper manufacturer should also be supplied with your vehicle. For any

additional instructions, please contact your conversion/camper manufacturer.

To obtain dimensional and technical specifications for your vehicle, refer to the

Body Builder’s Guide at https://www.ramtrucks.com/ram-commercial/

body-builders-guide.html.

VEHICLE MODIFICATIONS/ALTERATIONS

SYMBOL GLOSSARY

Some car components have colored labels with symbols indicating

precautions to be observed when using this component. It is important to

follow all warnings when operating your vehicle. See below for the definition of

each symbol

Ú page 44.

WARNING!

These statements are against operating

procedures that could result in a collision, bodily

injury and/or death.

CAUTION!

These statements are against procedures that

could result in damage to your vehicle.

NOTE:

A suggestion which will improve installation,

operation, and reliability. If not followed, may result

in damage.

TIP:

General ideas/solutions/suggestions on easier

use of the product or functionality.

PAGE REFERENCE

ARROW:

Follow this reference for additional information on

a particular feature.

FOOTNOTE:

Supplementary and relevant information

pertaining to the topic.

WARNING!

Any modifications or alterations to this vehicle could seriously affect its

roadworthiness and safety and may lead to a collision resulting in serious

injury or death.

1

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NOTE:

Warning and Indicator lights are different based upon equipment options and

current vehicle status. Some telltales are optional and may not appear.

Red Warning Lights

Seat Belt Reminder Warning Light

Ú page 44

Air Bag Warning Light

Ú page 44

Battery Charge Warning Light

Ú page 44

Door Open Warning Light

Ú page 45

Electronic Throttle Control (ETC) Warning Light

Ú page 45

Transmission Fault Warning Light

Ú page 45

Engine Temperature Warning Light

Ú page 45

Brake Warning Light

Ú page 45

Oil Pressure Warning Light

Ú page 46

Vehicle Security Warning Light

Ú page 46

Yellow Warning Lights

Immobilizer Fail / VPS Electrical Alarm Indicator Light

Ú page 46

Tire Pressure Monitoring System (TPMS) Warning Light

Ú page 46

Electronic Stability Control (ESC) Warning Light

Ú page 47

Electronic Stability Control (ESC) OFF Warning Light

Ú page 48

Red Warning Lights

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Engine Check/Malfunction Indicator Warning Light (MIL)

Ú page 48

Anti-Lock Brake System (ABS) Warning Light

Ú page 48

Generic Warning Light

Ú page 49

Yellow Indicator Lights

Forward Collision Warning (FCW) OFF Indicator Light

Ú page 49

Service Forward Collision Warning (FCW) Light

Ú page 49

TOW/HAUL Indicator Light

Ú page 49

Yellow Warning Lights

Green Indicator Lights

Turn Signal Indicator Lights

Ú page 49

Front Fog Indicator Light

Ú page 49

Parking/Headlights On Indicator Light

Ú page 49

Cruise Control Indicator Light

Ú page 49

Blue Indicator Lights

High Beam Indicator Light

Ú page 50

1

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10

GETTING TO KNOW YOUR VEHICLE

KEYS

KEY FOB

Your vehicle uses a key start ignition system which

supports Remote Keyless Entry (RKE). The key fob

allows you to lock or unlock the doors from

distances up to approximately 66 ft (20 m). The

key fob does not need to be pointed at the vehicle

to activate the system. The key fob also contains

an integrated mechanical key, which can be used

by pushing the mechanical key release button.

The vehicle is supplied with a code card containing

key code numbers to order duplicate keys, and the

authorized dealer that sold you your new vehicle

has the key code numbers for your vehicle locks.

These numbers can be used to order duplicate

keys.

NOTE:

The key fob may not be able to be detected by the

vehicle if it is located next to a mobile phone,

laptop or other electronic device; these devices

may block the key fob’s wireless signal

Ú page 242.

Key Fob With Integrated Mechanical Key

To Lock/Unlock The Doors

To lock all of the doors, push and release the lock

button once. Push and release the unlock button

on key fob once to unlock only the front doors.

Push and release the cargo unlock button on key

fob once to unlock the cargo area (rear lateral

sliding doors and rear door). The doors can also be

locked and unlocked manually by using the

mechanical key.

When the doors are unlocked, the turn signals will

flash. When the doors are locked, the turn signals

will flash and the horn will chirp (if activated

through the Uconnect Settings

Ú page 79). If a

door is open when the lock button is pushed, the

turn signal lights will flash at an increased rate to

indicate that a door is still open.

1 — Mechanical Key Release Button

2 — Driver/Passenger Unlock Button

3 — Lock Button

4 — Cargo Lock/Unlock Button

21_VF_OM_EN_USC_t.book Page 10

GETTING TO KNOW YOUR VEHICLE 11

Replacing The Battery In The Key Fob

The recommended replacement battery is

CR2032.

NOTE:

 Customers are recommended to use a battery

obtained from Mopar®. Aftermarket coin

battery dimensions may not meet the original

OEM coin battery dimensions.

 Perchlorate Material – special handling may

apply. See

www.dtsc.ca.gov/hazard-

ouswaste/perchlorate

.

1. Push the mechanical key release button and

release the mechanical key to access the

battery case screw located on the side of the

key fob.

2. Rotate the screw located on the side of the key

fob using a small screwdriver.

Key Fob Screw Location

3. Take out the battery case. Remove and

replace the battery observing its polarity.

4. Refit the battery case inside the key fob and

turn the screw to lock it into place.

Programming And Requesting Additional

Key Fobs

Programming the key fob may be performed by an

authorized dealer.

NOTE:

Once a key fob is programmed to a vehicle, it

cannot be repurposed and reprogrammed to

another vehicle.

Duplication of keys may be performed at an

authorized dealer. The VIN is required for

authorized dealer replacement of keys.

NOTE:

Only keys that have been programmed to the

vehicle electronics can be used to start the vehicle.

Once a Sentry Key has been programmed to a

vehicle, it cannot be programmed to any other

vehicle. When having the Sentry Key Immobilizer

system serviced, bring all vehicle keys with you to

an authorized dealer.

SENTRY KEY

The Sentry Key Immobilizer System prevents

unauthorized vehicle operation by disabling the

engine. The system does not need to be armed or

activated. Operation is automatic, regardless of

whether the vehicle is locked or unlocked.

WARNING!

 The integrated key fob contains a coin cell

battery. Do not ingest the battery; there is a

chemical burn hazard. If the coin cell battery is

swallowed, it can cause severe internal burns

in just two hours and can lead to death.

 If you think a battery may have been swal-

lowed or placed inside any part of the body,

seek immediate medical attention.

 Keep new and used batteries away from chil-

dren. If the battery compartment does not

close securely, stop using the product and

keep it away from children.

WARNING!

 Always remove the key fobs from the vehicle

and lock all doors when leaving the vehicle

unattended.

 Always remember to place the ignition in the

OFF position.

2

21_VF_OM_EN_USC_t.book Page 11

12 GETTING TO KNOW YOUR VEHICLE

The system uses ignition keys which have an

embedded electronic chip (transponder) to

prevent unauthorized vehicle operation. Therefore,

only keys that are programmed to the vehicle can

be used to start and operate the vehicle.

If the Vehicle Security Light is on after the key is

turned to the MAR (ACC/ON/RUN) position, it

indicates that there is a problem with the

electronics.

All of the keys provided with your new vehicle have

been programmed to the vehicle electronics.

NOTE:

A key which has not been programmed is also

considered an invalid key, even if it is cut to fit the

ignition switch lock cylinder for that vehicle

Ú page 242.

IGNITION SWITCH

1. Place the gear selector in PARK.

2. Rotate the key to the STOP (OFF/LOCK)

position.

3. Remove the key from the mechanical ignition

switch.

Mechanical Ignition Switch Positions

CAUTION!

The Sentry Key Immobilizer system is not

compatible with some aftermarket Remote Start

systems. Use of these systems may result in

vehicle starting problems and loss of security

protection.

1 — AVV (START)

2 — MAR (ACC/ON/RUN)

3 — STOP (OFF/LOCK)

WARNING!

 Before exiting a vehicle, always shift the auto-

matic transmission into PARK, apply the

parking brake, turn the vehicle OFF, remove

the key fobs from vehicle, and lock your

vehicle.

 Never leave children alone in a vehicle, or with

access to an unlocked vehicle.

 Allowing children to be in a vehicle unattended

is dangerous for a number of reasons. A child

or others could be seriously or fatally injured.

Children should be warned not to touch the

parking brake, brake pedal or the gear

selector.

 Do not leave the key fob in or near the vehicle,

or in a location accessible to children. A child

could operate power windows, other controls,

or move the vehicle.

 Do not leave children or animals inside parked

vehicles in hot weather. Interior heat buildup

may cause serious injury or death.

21_VF_OM_EN_USC_t.book Page 12

GETTING TO KNOW YOUR VEHICLE 13

NOTE:

Opening the driver's door when the key is in the

ignition and the ignition switch position is STOP

(OFF/LOCK) sounds a signal to remove the key.

VEHICLE SECURITY SYSTEM — IF EQUIPPED

The Vehicle Security system monitors the vehicle

doors and ignition for unauthorized operation.

When the Vehicle Security system is activated,

interior switches for door locks are disabled. The

system provides both audible and visible signals.

For the first three minutes, the horn will sound, and

the turn signal lights will flash. For an additional

15 minutes, only the turn signal lights will flash.

TO ARM THE SYSTEM

To arm the system, the Vehicle Security system will

set when you use the key fob to lock the doors. If a

door or the hood is not properly shut, the system

will not be armed.

TO DISARM THE SYSTEM

Use the key fob to unlock the door and disarm the

system.

The Vehicle Security system will also disarm if a

programmed Sentry Key is inserted into the

ignition switch. To exit the alarming mode, push

the key fob unlock button, or insert a programmed

Sentry Key into the ignition switch.

The Vehicle Security system is designed to protect

your vehicle. However, you can create conditions

where the system will give you a false alarm. If one

of the previously described arming sequences has

occurred, the Vehicle Security system will arm

regardless of whether you are in the vehicle or not.

If you remain in the vehicle and open a door, the

alarm will sound. If this occurs, disarm the Vehicle

Security system.

REARMING OF THE SYSTEM

If the system has not been disabled, the Vehicle

Security system will rearm itself after the 15

additional minutes of turn lamps flashing. If the

condition which initiated the alarm is still present,

the system will ignore that condition and monitor

the remaining doors and ignition.

SECURITY SYSTEM MANUAL OVERRIDE

The Vehicle Security system will not arm/disarm if

you lock/unlock the doors using the manual door

lock.

DOORS

POWER DOOR LOCKS

The central lock/unlock button has an LED that

indicates whether the doors are locked or

unlocked.

 LED ON: Doors locked. Push the right side of the

central lock/unlock button once again to

centrally unlock all doors. The LED will switch

off.

 LED OFF: Doors unlocked. Push the left side of

the central lock/unlock button again to centrally

lock all doors. The doors will be locked only if all

the doors are properly closed.

Once the doors have been locked with the key fob,

it will no longer be possible to unlock them by

pushing the central lock/unlock button.

To unlock the front doors, pull the inside door

handle to the detent.

CAUTION!

An unlocked vehicle is an invitation. Always

remove the key from the ignition and lock all the

doors when leaving the vehicle unattended.

2

21_VF_OM_EN_USC_t.book Page 13

14 GETTING TO KNOW YOUR VEHICLE

(Continued)

The load compartment power door lock switch is

located on the driver door trim panel. Use this

switch to lock or unlock the load compartment

doors.

Load Compartment Power Door Lock Switch

AUTO UNLOCK DOORS

This feature unlocks all front doors when one front

door is opened.

NOTE:

If the rear or side door is open, only the rear or side

door is unlocked.

AUTOMATIC DOOR LOCKS

When enabled, the door locks will lock

automatically when the vehicle's speed exceeds

12 mph (20 km/h). The auto door lock feature can

be enabled or disabled through the Uconnect

system

Ú page 79.

AUTO-LOCK FEATURE — IF EQUIPPED

Delivery vehicles may be equipped with the

Auto-Lock feature to keep packages safe when the

driver exits the vehicle. When enabled, all vehicle

doors will automatically lock after 10 seconds

when the doors are all closed after any door (front,

sliding, or rear cargo door) had been opened.

NOTE:

 To avoid locking the vehicle keys inside, be sure

to remove the keys from inside the vehicle

before closing the doors when this feature is

enabled.

WARNING!

 Do not leave children or animals inside parked

vehicles in hot weather. Interior heat buildup

may cause serious injury or death.

 For personal security and safety in the event

of a collision, lock the vehicle doors as you

drive as well as when you park and leave the

vehicle.

 Before exiting a vehicle, always shift the trans-

mission into PARK, apply the parking brake,

turn the vehicle OFF, remove the key fobs from

vehicle, and lock all doors. and lock your

vehicle.

 Never leave children alone in a vehicle, or with

access to an unlocked vehicle. Allowing chil-

dren to be in a vehicle unattended is

dangerous for a number of reasons. A child or

others could be seriously or fatally injured.

Children should be warned not to touch the

parking brake, brake pedal or the gear

selector.

 Do not leave the key fob in or near the vehicle,

or in a location accessible to children. A child

could operate power windows, other controls,

or move the vehicle.

CAUTION!

An unlocked vehicle is an invitation. Always

remove the key from the ignition and lock all of

the doors when leaving the vehicle unattended.

WARNING!

21_VF_OM_EN_USC_t.book Page 14

GETTING TO KNOW YOUR VEHICLE 15

 Equipped vehicles will automatically activate

the Auto-Lock feature when the odometer

reaches 75 miles. An ignition cycle is not

required to complete activation.

To enable this feature, close all vehicle doors and

proceed as follows:

1. Place the ignition in the MAR (ACC/ON/RUN),

engine not running, position.

2. Turn the headlight switch to the O (off)

position.

3. Pull the multifunction lever all the way

rearward toward the driver, and release.

4. Push the lock button on the driver’s side door

panel. The indicator light will illuminate to

show the doors are locked.

Push To Lock

5. Push the unlock button on the driver’s side

door panel to unlock the doors.

Push To Unlock

6. Push the lock button on the instrument panel.

The indicator light will illuminate to show the

doors are locked.

Lock Button On Instrument Panel

7. Push the lock button on the instrument panel

a second time to unlock the doors.

8. Pull the multifunction lever all the way

rearward toward the driver, and release.

9. Place the ignition in the STOP (OFF/LOCK)

position.

To verify the procedure is complete, place the

ignition in the AVV (START) position, then back to

the STOP (OFF/LOCK) position, and remove the key

from the ignition. Open, then close the front

driver’s door. After 10 seconds, the vehicle doors

will lock.

NOTE:

To disable the Auto-Lock feature, repeat this

procedure in order.

STEERING WHEEL

TELESCOPING STEERING COLUMN

This feature allows you to lengthen or shorten the

steering column. The telescoping control handle is

located below the steering wheel at the end of the

steering column.

2

21_VF_OM_EN_USC_t.book Page 15

16 GETTING TO KNOW YOUR VEHICLE

(Continued)

Telescoping Control Handle

To unlock the steering column, pull the control

handle up. To lengthen or shorten the steering

column, pull the steering wheel outward or push it

inward as desired. To lock the steering column in

position, push the control handle down until fully

engaged.

SEATS

Seats are a part of the Occupant Restraint system

of the vehicle.

MANUAL ADJUSTMENTS

The driver and passenger seats can be adjusted

forward/rearward and reclined. Front and rear

height and lumbar can also be adjusted (if

equipped).

Forward And Rearward Adjustment

The adjustment bar is at the front of the seat, near

the floor. Pull the bar upward to move the seat

forward or rearward. Release the bar once the seat

is in the desired position. Then, using body

pressure, move forward and rearward on the seat

to be sure that the seat adjusters have latched.

Driver’s Seat

WARNING!

Do not adjust the steering column while driving.

Adjusting the steering column while driving or driving

with the steering column unlocked, could cause the

driver to lose control of the vehicle. Failure to follow

this warning may result in serious injury or death.

WARNING!

 It is dangerous to ride in a cargo area, inside

or outside of a vehicle. In a collision, people

riding in these areas are more likely to be seri-

ously injured or killed.

 Do not allow people to ride in any area of your

vehicle that is not equipped with seats and

seat belts. In a collision, people riding in these

areas are more likely to be seriously injured or

killed.

 Be sure everyone in your vehicle is in a seat

and using a seat belt properly.

WARNING!

 Adjusting a seat while driving may be

dangerous. Moving a seat while driving could

result in loss of control which could cause a

collision and serious injury or death.

 Seats should be adjusted before fastening the

seat belts and while the vehicle is parked.

Serious injury or death could result from a

poorly adjusted seat belt.

1 — Forward/Rearward Adjustment Bar

2 — Lumbar Knob

WARNING!

21_VF_OM_EN_USC_t.book Page 16

GETTING TO KNOW YOUR VEHICLE 17

Height Adjustment

Without Swivel Seat

The height adjustment levers are located on the

center outboard side of the seat. Lift up on the

front lever to adjust the front of the seat, or lift up

on the rear lever to adjust the rear of the seat.

 To raise the front or rear of the seat, lift the

appropriate lever while none or minimal weight

is applied to the seat.

 To lower the front or rear of the seat, lift the

appropriate lever while seated or applying

weight to the seat.

Height Adjustment Levers

With Swivel Seat

The height adjustment knobs are located on the

center outboard side of the seat. Rotate the front

knob to adjust the front of the seat up or down.

Rotate the rear knob to adjust the rear of the seat

up or down.

Height Adjustment Knobs

Recliner Adjustment

Without Swivel Seat

The recliner knob is on the rear outboard side of

the seat. To recline the seatback, lean back, rotate

the knob rearward to position the seatback as

desired. To return the seatback to its normal

upright position, lean forward, rotate the knob

forward until the seatback is in the upright

position.

Recliner Knob

1 — Front Height Adjustment Lever

2 — Rear Height Adjustment Lever

1 — Front Height Adjustment Knob

2 — Rear Height Adjustment Knob

2

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18 GETTING TO KNOW YOUR VEHICLE

(Continued)

With Swivel Seat

The recliner lever is located at the lower front

outboard side of the seat. To recline the seatback,

lean forward slightly, pull the lever outward, lean

back to the desired position and release the lever.

To return the seatback to its normal upright

position, lean forward and pull the lever outward.

Release the lever once the seatback is in the

upright position.

Recliner Lever

Lumbar Support — If Equipped

This feature allows you to increase or decrease the

amount of lumbar support. The lumbar control

knob is located on the rear upper outboard side of

the driver's seatback. Rotate the control forward to

increase and rearward to decrease the desired

amount of lumbar support.

Suspension Seat — If Equipped

The seat is equipped with a mechanical spring

system and hydraulic shock absorber to ensure

maximum comfort and safety. The system of

springs also effectively absorbs impact from

uneven road surfaces.

Damper Weight Adjustment

Use the weight adjustment knob, located on the

inboard side of the seat, to set the required setting

based on body weight, with settings between 88 lb

(40 kg) and 286 lb (130 kg).

Weight Adjustment Knob

Swivel Seat — If Equipped

The swivel seat lever is located at the lower front

inboard side of the seat. The seat may be turned

through 180° toward the seat on the opposite side

and approximately 35° toward the door. The seat

may be locked in the driving position or at the

180° position. To swivel the seat, pull the swivel

seat inboard lever outward, turn the seat to the

desired position and release the lever.

WARNING!

 Adjusting a seat while the vehicle is moving is

dangerous. The sudden movement of the seat

could cause you to lose control. The seat belt

might not be adjusted properly and you could

be injured. Adjust the seat only while the

vehicle is parked.

 Do not ride with the seatback reclined so that

the shoulder belt is no longer resting against

your chest. In a collision, you could slide under

the seat belt and be seriously or even fatally

injured. Use the recliner only when the vehicle

is parked.

WARNING!

21_VF_OM_EN_USC_t.book Page 18

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