Verizon Software Repair Assistant Owner's manual

Brand: Verizon

Model: Software Repair Assistant

Type: Owner's manual

Verizon Software Repair Assistant is a valuable tool that can help you keep your device running smoothly. It offers a range of capabilities, including:

Repairing software issues: If your device is experiencing software problems, the Repair Assistant can help identify and fix them.
Updating your device's software: The Repair Assistant can also be used to update your device's software to the latest version, ensuring you have access to the latest features and security patches.

Verizon Software Repair Assistant is a valuable tool that can help you keep your device running smoothly. It offers a range of capabilities, including:

Repairing software issues: If your device is experiencing software problems, the Repair Assistant can help identify and fix them.
Updating your device's software: The Repair Assistant can also be used to update your device's software to the latest version, ensuring you have access to the latest features and security patches.

Software Repair Assistant Manual for DuraXV

Preparation ....................................................................................................3

Install the Software Repair Assistant ......................................................................... 5

Execute the Software Repair Assistant .....................................................................11

Software Repair .........................................................................................11

Appendix ......................................................................................................14

Uninstall the Old USB Driver (4-1) .......................................................................14

Manual Launch (4-2) ......................................................................................15

Table of Contents

Ensure that the following system requirements are met prior to installation of the Software Repair

Assistant (SRA):

• Windows 7, 8, 8.1 both 32 bit and 64 bit. If you are using Windows 8 or Windows 8.1, please

click the Desktop icon and start this repair process.

• High Speed Internet connection, proxy server and VPNs are not supported.

• The USB mode of your phone should be set to “Ask On Plug.” To change the settings to “Ask

On Plug,” press “MENU” on Home Screen ≥Settings & Tools ≥ USB Mode, then select “Ask

On Plug.” Please do NOT change the USB setting mode until the Software Upgrade Process

is finished.

Preparation

1 5 8 10 12 1513 14

2 6 94 73

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

Figure 1 Ask On Plug

1 5 8 10 12 1513 14

2 3 6 974

Figure 2 Battery Level Indicator

Figure 3 Installation Error

• This two-part process takes up to 3 minutes for download and approximately 7

minutes for installation. The process could take up to 20 minutes, depending on the PC and

network performance.

• If you see the following error pop-up, installation has failed because of a Windows error or file

download error. Please unplug the USB cable and plug it in again.

• C

onfirm your phone is charged more than three levels.

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 8 10 12 1513 14

2 3 4 6 975

If you have already installed this tool on your PC, close “Upgrade Tool Monitor.”

– Step 1: Click the “Upgrade Tool Monitor” icon on the task tray.

– Step 2: Select “Close”

– Step 3: Connect only one phone to the PC.

– Step 4: If AutoPlay is presented, click “Run TL-Bootstrap.exe,” otherwise open CD-ROM drive

and click “TL-Bootstrap.exe.”

Install the Software Repair Assistant

Figure 4 Upgrade Tool Monitor Menu

Figure 5 Run TL-Bootstrap.exe from AutoPlay

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 8 10 12 1513 14

2 3 4 5 976

Figure 6 Run TL-Bootstrap.exe from Computer

Figure 7 Run TL-Bootstrap.exe from CD-ROM drive

Figure 8 User Account Control

If you see the following pop-up, click “Yes.”

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 8 10 12 1513 14

2 3 4 5 6 97

If you see the following pop-up, ignore it.

– Step 5: Proceed with the USB driver installation.

Figure 9 Installation Error Message

Figure 10 Confirmation message window

Figure 11 Progress of Driver download

Figure 12 Progress of Driver installation

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 10 12 1513 14

2 3 4 5 6

Figure 13 License Agreement

gure 14 Tool Installation Window

Figure 15 Installation Complete

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 10 12 1513 14

2 3 4 5 6

7 8

Please wait until the download progress shown in Figure 16 is complete, then go to section 3.

If the USB Driver installation process does not start, please confirm that you have a working

internet connection. If proxy or VPNs are used, please contact your network administrator.

If network connection fails during this process, you will see a pop-up (Figure 18). Refer to

Appendix 4-2.

If you see the following pop-up, refer to Appendix 4-1.

Figure 16 Progress Window

Figure 17 Installation Failed

Figure 18 Connection Error

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 12 1513 14

2 3 4 5 6

7 8 9

Figure 21 Installation Error Message

If you see the following pop-up, ignore it.

If you see the following pop-up, refer to Appendix 4-2.

If you see the following pop-up, click “OK” and go to Appendix 4-2.

Figure 19 Notification Pop-up

Figure 20 Download Failure

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 12 1513 142 3 4 5 6

7 8 9

– Step 6: Select “Repair Assistant” at the left of Figure 22.

– Step 7: Select “Run Repair Assistant” button on Figure 23.

Execute Software Repair Assistant: Software Repair

Figure 22 Software Rapair Assistant Monitor

Figure 23 Run

Repair Assistant

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 1513 142 3 4 5 6

7 8 9

Figure 24 Repair button

Figure 25 Notification pop-up window

– Step 8: Click the “REPAIR [PHONE NUMBER]” button (Figure 24)

–

Step 9: Click “OK” to start the Software Repair process (Figure 25). Do not unplug or turn off

your phone during this process.

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 15142 3 4 5 6

7 8 9

11 12

Figure 26 Repair complete window

igure 27 Download failed

– S

tep 10: Click the “Close” button after “Repair Complete” is displayed (Figure 26).

If the download fails, click the “OK” button and start the download process from Step 8 again

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 152 3 4 5 6

7 8 9

11 12 13

• Open “Programs and Features” (Figure 28) on your PC from Control Panel ≥ All Control

Panel Items

• Select “KYOCERA USB Modem KC02US Driver,” right-click it, and select ““Uninstall” to

uninstall the old driver.

•

Follow the steps in “Installation the Software Repair Assistant” and “Execute the Software

Repair Assistant”.

Appendix (4-1): Uninstall the Old USB Driver

Figure 28 Uninstall old USB driver

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

1 2 3 4 5 6

7 8 9

11 12 13

Please launch the Software Repair Assistant, following the below steps.

• Click the “Upgrade Tool Monitor” icon on the task tray (Figure 29).

• Select “Launch Assistant” (Figure 30).

• If you see the Notification pop-up (Figure 31), click “OK.”

•

Go to "Execute Software Repair Assistant: Software Repair".

Appendix (4-2): Manual Launch

Figure 29 Upgrade Tool Monitor Icon Figure 30 Upgrade Tool Monitor Menu

Figure 31 Notification pop-up

SOFTWARE REPAIR ASSISTANT MANUAL FOR DURAXV

Verizon Software Repair Assistant Owner's manual

Brand: Verizon

Model: Software Repair Assistant

Type: Owner's manual

Verizon Software Repair Assistant is a valuable tool that can help you keep your device running smoothly. It offers a range of capabilities, including:

Repairing software issues: If your device is experiencing software problems, the Repair Assistant can help identify and fix them.
Updating your device's software: The Repair Assistant can also be used to update your device's software to the latest version, ensuring you have access to the latest features and security patches.

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Verizon Software Repair Assistant Owner's manual

Verizon Software Repair Assistant Owner's manual

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