Smartwell™ Countertop Beverage Dispenser with
Remote Chiller
Model - SW1806CR
Installation
Manual
Beverage Dispenser
WARNING
Read the instructions in this manual and retain for future reference.
Elkay Manufacturing Company 2
Countertop Installation Manual (2000000029 Rev. B - 01/22)
Contents
1. General Information ..................................2
1.1 Warning / Notice / Safety Instructions ................2
1.2 ELKAY Smartwell Documents......................2
1.3 Serial Number Locations..........................2
1.4 Contact Information..............................2
1.5 Notice of Changes ..............................2
1.6 Disclaimer .....................................3
1.7 Warranty ......................................3
2. Safety..............................................3
2.1 General .......................................3
2.2 Safety Alert Symbol and Signal Words ...............3
2.3 Safety Signal Words .............................3
2.4 Personal Safety.................................3
3. Key Components ....................................4
4. Installation Preparation ...............................5
4.1 Water.........................................5
4.2 Electricity......................................5
4.3 Surroundings...................................5
5. Installation .........................................7
5.1 What`s in the Box ...............................7
5.2 Smartwell Cabinet (Optional) ......................7
5.3 Chiller Duct Installation in Kitchen Cabinet ............9
5.4 Connecting the Filter and Remote Chiller .............9
5.5 Connecting the CO2 Tank and Remote Chiller ........ 11
5.6 Connecting the Remote Chiller and Countertop ....... 11
5.7 Internet ...................................... 11
6. Startup Instructions .................................12
6.1 Initial Setup ...................................12
6.2 Pouches .....................................13
6.3 Purging the Water Lines .........................15
6.4 Set the Water Flow Parameters ...................16
6.5 Unit Diagnostics ...............................17
6.6 Check for Updates .............................17
1. General Information
1.1 Warning / Notice / Safety Instructions
WARNING
Carefully read,
understand, and follow
all the instructions in
this manual before using the product. Improper installation of this
product could cause a dangerous situation resulting in personal
injury or even death.
DO NOT operate power tools unless you read and understand the
instructions and warnings in this and all other applicable manuals.
Proper use of tools and the products described in this manual is
your responsibility.
NOTICE
Failure to follow these instructions
could also cause a situation that results
in water damage, or other damage to
oors, walls, pipes, or electrical wiring.
Read all instructions carefully and familiarize yourself with the various
parts of this product BEFORE starting the installation.
This manual contains step-by-step installation instructions for the
Elkay Smartwell Countertop beverage dispenser with Remote Chiller.
A separate Use and Care manual contains the operating instructions.
The Elkay Smartwell Countertop is a ltered water dispenser that gives
users the option to create their own custom beverages using a touch
screen on the unit or a mobile device for touchless operation.
Followed carefully, these instructions will result in an easy, trouble-free
installation of this Elkay Manufacturing Company (Elkay) product.
Any deviations, additions or deletions from the described methods,
without the prior written approval of our Smartwell Care department, will
void the warranty covering this product.
SAFETY
INSTRUCTIONS
The installer is responsible for making
sure the installation of this product
meets all local, state, and Federal
plumbing and electrical codes.
1.2 ELKAY Smartwell Documents
• Smartwell Owner`s Use & Care Guide
• Smartwell Troubleshooting Chart
Visit www.elkaysmartwell.com for product videos, FAQs and more!
1.3 Serial Number Locations
The serial number is located on the back of the Countertop dispenser
in the upper right corner. Reference this serial number when contacting
Elkay with any questions concerning this product.
The serial number for the Remote Chiller is located on the back of the
Remote Chiller unit as shown.
1.4 Contact Information
Contact your dealer or lease provider if you have any questions relating
to the installation or operation of this unit, or if there are damaged or
missing parts.
If additional support is required, please contact the Smartwell Customer
Care Team.
Write Dealer / Lease Provider Contact Above for Future Reference
Smartwell Customer Care Team
Phone: 866.699.4507
Email: Smartwellcare@elkay.com
1.5 Notice of Changes
The information, specications and illustrations in this manual are based
on the information that was available at the time this material was
written and is subject to change without notice.
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1.6 Disclaimer
The information contained in this manual is given free of charge. This
information is based on reliable technical data and is intended for
people with the technical knowledge to install, use and maintain this
product at their own discretion and risk. Elkay assumes no responsibility
for results obtained or damage incurred from the use of this material
either in whole or in part by the buyer.
1.7 Warranty
This product is covered by a Limited Warranty and Elkay will not be held
responsible for damage of any kind in connection with the installation of
the product.
Refer to the Elkay website http://www.elkay.com/warranty and click on
DRINKING WATER PRODUCT WARRANTY.
2. Safety
THINK
SAFETY!
Think Safety
Before performing any work, read and
understand the safety instructions in this
manual.
2.1 General
The Elkay Manufacturing Company (Elkay) cannot anticipate every
possible circumstance that might involve a potential hazard during
the installation, use or maintenance of this product. The warnings
and instructions in this manual are, therefore, not all-inclusive. If a
tool, procedure or work method that is not specically recommended
by Elkay is used, you must be satised that it is safe for yourself and
others. You should also make sure that the product will not be damaged
by the methods you choose.
Most work-related accidents are caused by failure to observe basic
safety rules or precautions. An accident can often be avoided by
recognizing potentially hazardous situations before an accident occurs.
As you install, use or maintain this product, you must be alert to
potential hazards. You should also have the necessary training, skills
and tools to perform any installation or maintenance procedure.
2.2 Safety Alert Symbol and Signal Words
The safety alert symbol is used to alert you to potential
personal injury hazards. The hazards are identied with
this safety alert symbol along with a signal word such as
"WARNING" or "CAUTION".
Signal words help focus your attention on potential
hazards. The signal words used in this manual are WARNING,
CAUTION, NOTICE, SAFETY INSTRUCTION and Note. The safety
messages must be followed to prevent personal injury or death as well
as prevent product damage.
2.3 Safety Signal Words
WARNING
Indicates a potentially
hazardous situation which, if not
avoided, could result in death or
serious injury.
CAUTION Indicates a potentially
hazardous situation which, if
not avoided, may result in minor
or moderate injury.
NOTICE Indicates that equipment or property
damage can result if instructions are
not followed.
SAFETY
INSTRUCTIONS Safety instructions (or equivalent) signs
indicate specic safety-related
instructions or procedures.
Note: Contains additional information important to a procedure.
2.4 Personal Safety
WARNING
These warnings indicate a
potentially hazardous situation
which, if not avoided, could
result in serious injury or death. Follow all instructions related to
the installation, use or maintenance of this product (unit).
Personal Protection
Be sure to use all personal protective equipment, such as
safety glasses, sturdy work shoes and cut resistant
gloves, whenever necessary to ensure your own safety.
To avoid eye injury, always wear protective glasses
with side shields when working near CO2 tanks and lines.
Make sure no one else can be injured by escaping CO2 gas
should a hose or tting break.
Wear sturdy shoes when unpacking the unit or
moving it. DO NOT wear open-toed shoes or tennis
shoes.
Wear protective cut resistant gloves during
installation to protect against sharp edges
from sheet metal components.
Shock and Electrocution Hazards
Contact with live electricity can cause serious bodily injury
and in some cases, death.
In extremely rare cases, the Smartwell Countertop screen
may briey reboot during operation as a result of ESD
(Electrostatic Discharge). There are no safety concerns
and no damage resulting to the unit.
DO NOT touch any electrical device with wet hands or
allow water to come into contact with electrical devices.
Water will conduct electric current to create a short circuit,
resulting in injury or death.
WARNING
DO NOT create a short circuit between a source of
electricity and a liquid by being in contact with both
simultaneously.
Pressurized Vessel Hazards
Follow all safety recommendations from the CO2 tank
supplier, including but not limited to:
A carbon dioxide cylinder is a pressure vessel and
therefore has explosive capabilities.
Due to the possibility of an explosion
which could result in personal injury or
property damage, never allow carbon
dioxide cylinder and its contents to reach a
temperature exceeding 115° F.
If a CO2 gas leak is suspected immediately ventilate
the contaminated area before attempting to repair the
leak. People exposed to a high concentration of CO2
gas will experience tremors which are followed rapidly by
loss of consciousness and suffocation.
DO NOT drop a CO2 cylinder or stike it with a
foreign object. Protect cylinders from
damage. Use a suitable hand truck to move
cylinders; DO NOT drag, roll, slide or drop.
Both lled and empty cylinders should be stored
indoors in a cool, dry, ventilated location away from
any source of heat.
Chain or secure the cylinders in an upright position when in
use or storage. Store full and empty cylinders separately.
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Never lay the cylinders on its side. Liquid CO2
entering the gas regulator may cause problems
(rupture the tank or gas line) due to rapid expansion
of the liquid CO2. The gas regulator could freeze up,
preventing the regulator from shutting down, allowing CO2 to
continue to ow from the cylinder.
Gas cylinders must only be transported on an open back
utility truck that is separate from the main body of the vehicle.
DO NOT transport CO2 tanks in the passenger compartment of
a vehicle.
CAUTION
These cautions indicate a
potentially hazardous situation
which, if not avoided, may result
in minor or moderate injury. Follow all instructions related to
installation and/or maintenance of this product.
Personal Protection from CO2 Gas
Follow all safety recommendations from the CO2 tank
supplier, including but not limited to:
Indirect eye contact with CO2 gas may cause mild
irritation. Direct eye contact with the liqueed gas
can freeze the eye causing permanent eye damage or
blindness.
CO2 gas displaces oxygen. Make sure there are no
CO2 gas leaks in any part of the Smartwell beverage
system.
Direct contact with the liqueed gas can chill or
freeze the skin (frostbite).
Tripping Hazard
Personal injury can result from tripping over power cords,
tools or other installation items. DO NOT leave items lying
around the work area.
Use Proper Tools
Always use proper tools which are in good working
condition during the installation of the product.
3. Key Components
Touch Screen
Alcove
Pouch Lid
Drip Tray
Nozzle
Main Power
Switch
Lock for pouch lid
(Magnet)
Smartwell power
switch and circuit
breaker reset
Sparkling water inlet
Still water inlet
Ethernet
cable port
Close View of Main Power Unit
Remote Chiller Unit
Countertop Rear View
Countertop Front View
Note: Sparkling water inlet is labeled as "CO2 port" on the back of the unit
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4. Installation Preparation
4.1 Water
CAUTION
Potable Water
Only
DO NOT connect this product to a water source that
is microbiologically unsafe or of unknown quality.
Always connect the unit to a water main that supplies
drinking water only.
Lifting Hazard
Use two people to move the Countertop unit and
Remote Chiller. The Countertop unit weighs
51 lbs. The Remote Chiller unit weighs 55.5 lbs.
NOTICE DO NOT allow the unit to freeze.
1. Elkay recommends a water pressure of 40 to 105 psi
on our cooler products. A pressure regulator provided
in the install kit reduces the pressure to an optimal 50
psi.
NOTICE
Water pressure that does not
meet the minimum pressure
requirement of 40 psi can cause damage to the
internal components. Low pressure may also
affect the performance of the unit and the taste of
the beverage.
2. A standard 3/8” diameter inlet water line is
recommended (copper or FDA-safe plastic).
4.2 Electricity
1. Access to one standard 120-Volts electric wall
receptacle is required. The unit must be close enough
to socket that the supplied power cord reaches without
stress or stretching.
NOTICE DO NOT connect the unit to a
power strip and DO NOT use an
extension cord.
2. A minimum 20 Amp GFCI outlet on a dedicated
circuit is recommended with a minimum current of 5
amps. Prior to installation, ensure that it is possible to
disconnect the power supply either by removing the
plug or by circuit breaker.
CAUTION
If the cord or plug
becomes damaged,
replace only with a cord and plug of the same type.
Contact Smartwell Customer Care to request a
replacement.
4.3 Surroundings
Location Requirements:
Install the unit in a clean, dry, well-ventilated room. It
is designed to function correctly in environments with
a temperature between 60°F and 80°F.
NOTICE
DO NOT place the unit near
a source of heat.
CAUTION
The unit is not
intended for use by
children. Keep the areas surrounding the unit dry
to avoid the risk of injury due to slipping.
1. The unit requires approx. hole diameter of 3" (7.6 cm)
to route the tubes to the Remote Chiller and CO2 tank.
Note: No additional holes are required if installing onto
the Smartwell Cabinet.
Approx. Hole
Size
Ø 3” (7.6 cm)
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Countertop Installation Manual (2000000029 Rev. B - 01/22)
36.5"
54.5"
24"
21.9"
4"
4"
4”
Ventilation Hole
Diameter
1 inch1.5-2 inches
Please call
866.699.4507
No Toe Kick
2-3 inches 1.5 inches
2.0 inches3 inches
Toe Kick Depth
6.75"
9.25"
2"
1.5"
2"
4”
19.8"
34.5"
** >22"
9"
11.5"
2"
1.5"
2"
18"/24"
18"
24”
15.5"
4”
10.6"
4” 28.5"
24" 4”
17.6"
19.8"
4"
4"
Product Dimensions and Minimum Space Requirements for
Smartwell Cabinet
Smartwell Cabinet
(Optional)
Countertop Dispenser
Recommended Hole Dimension***
Note:
18”-wide cabinet can store up to a 5 lb. CO2 tank, 24”-wide cabinet can
store up to a 20 lb. CO2 tank.
* 20 lb. CO2 tank shown for reference. Compatible with smaller tank sizes.
** Depth of the kitchen cabinet should be at least 22 inches.
***Refer P/N 2000000401 for ventilation instruction sheet/template.
Kitchen Cabinet
Toe Kick
Ventilation Hole Positions for
24"-Wide Kitchen Cabinet
Toe Kick
Ventilation Hole Positions for
18"-Wide Kitchen Cabinet
Remote Chiller Ventilation Dimension and Space Requirements for
Kitchen Cabinet
CO2
Tank*
Remote Chiller
(Rear View Shown)
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5. Installation
5.1 What`s in the Box
CAUTION Wear protective
cut-resistant gloves to
protect against sharp edges from sheet metal
components.
Use care when opening and removing the
packaging to prevent damage to the product.
1. Inspect the product for any shipping damage and
report it immediately to your dealer or lease provider.
Installation of a damaged product will void the
warranty.
2. Conrm that all accessory parts have been included
for the proper installation of this product. Contact your
dealer or lease provider if damaged parts are found.
Note: Accessories may vary in appearance from
image.
Note: Remote chiller will be shipped in a separate
box from the Smartwell dispenser unit.
Factory Supplied Parts
No. Description Part Number Qty.
1 Coil of 3/8” O.D. water tubing -
10 feet (blue)
1000002708 2
2Coil of insulation for 3/8” water
tubing (black)
101461040560 1
3 Coil of 1/4" O.D. CO2 tubing
(white)
1000002706 1
4 Quick connect CO2 regulator 1000002468 1
5 Quarter-turn water supply shut-off
valve
1000002470 1
6 Filter 51299C 1
7 Power Cord 1000004819 1
8 Ethernet Cable (15 feet) 1000005025 1
9 Wi-Fi Extender 1000005047 1
10 CO2 Bottle Wall Mounting Bracket 1000005199 1
11 50 psi Water Pressure Regulator 1000002467 1
12 Elbow Fitting 3/8" stem x 3/8" tube 70818C 2
13 Filter Head Assembly 1000006192 1
- Countertop Dispenser - 1
- Remote Chiller (Boxed Separately) 2000000072 1
-Pouch Tray 1000005882 1
-Drip Tray 1000005969 1
- Cup Rest 1000005960 1
- Chiller Duct 2000000345 1
- Smartwell Countertop Beverage
Dispenser with Remote Chiller
Installation Instructions
2000000029 1
- Smartwell Chiller Ventilation
Instructions
2000000401 1
5.2 Smartwell Cabinet (Optional)
Note: If you DO NOT own the optional Smartwell
Cabinet, skip to section 5.3 - Chiller Duct
Installation in Kitchen Cabinet.
1. Make sure the unit's main power switch on the back
of the unit is in the OFF position.
NOTICE DO NOT plug the unit into a
power source at this time.
The ice bank must be filled with water before the
unit is turned ON and CO2 cylinder installation
must be completed.
2. Unbox the Smartwell Cabinet, inspect to ensure no
shipping damage, then place upright on the oor in
desired location for the Smartwell.
Lifting Hazard
Use two people to carefully lift the Countertop
dispenser unit.
6
7
8
9
31
2
11
4
10
5
12
13
Remote Chiller
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3. Use the included key to unlock and open the
Smartwell Cabinet door.
4. Place the Remote Chiller in front of the open
Smartwell Cabinet.
5. Using 3/8" water tubing, connect the Remote Chiller
and the Countertop unit.
Note: Refer section 5.6, steps 1 and 2 for detailed
connection between the Remote Chiller and the
Countertop unit.
6. Place the Remote Chiller in the Smartwell Cabinet.
7. Installing the lter in the Smartwell Cabinet.
a. Firmly insert the lter into the lter head, then twist
the lter clockwise to secure.
b. Using 3/8" water tubing, make a connection from
the water source to the inlet side of the water
pressure regulator.
c. With 3/8" water tubing, connect the outlet of the
water pressure regulator to the shut off valve.
d. With 3/8" water tubing, connect the other end of the
shut off valve to the IN port of the water lter.
e. Connect a length of 3/8" water tubing to the OUT
port of the water lter that can comfortably reach
the Remote Chiller.
8. For lling the ice bank in the Remote Chiller, refer
section 5.4 Step 5.
9. Once all tubing is connected, hang the complete
lter assembly onto the 2 mounting screws on the
Smartwell Cabinet wall.
10. Install the CO2 regulator on top of the CO2 tank.
Cabinet Lock
Screw
Pressure Regulator
Shut off Valve
Filter Head
Filter
Remote Chiller
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11. Install the CO2 tank in the Smartwell Cabinet.
a. Place the CO2 tank inside the Smartwell Cabinet in
location shown.
b. Use the sling to tighten the CO2 tank in position.
c. Connect the 1/4" poly tube between the CO2 tank
and the CO2 IN port of Remote Chiller.
5.3 Chiller Duct Installation in Kitchen Cabinet
NOTICE
Chiller unit requires proper
ventilation to operate
without over heating. The steps in this section 5.3
are for installations where the chiller will be
stored in an under cabinet enclosure (18" wide
minimum, recommended 24" wide or greater).
Skip this section if installing the chiller into the
Smartwell Cabinet (See section 5.2) as the chiller
duct is not needed for that installation type.
CAUTION
Prior to installing the
chiller duct, ensure
appropriate air ventilation holes are drilled in the
chosen cabinet's toe kick (area protruding at the
base of the cabinet). Installing the chiller duct
without proper ventilation holes in place will lead
to overheating the chiller and enclosure. See the
separate document, "Smartwell Chiller Ventilation
Instructions," which includes templates for
drilling the required ventilation holes for the
chiller.
1. Remove 4 screws from the grate on the back of the
chiller.
2. Place the chiller duct into position as shown, aligning
the 4 holes with the previous location of the 4 screws
removed from the grate.
3. Replace the 4 screws, securing the chiller duct and
grate to the chiller.
Note: Ensure the chiller duct is covering the two
exhaust holes in the cabinet toe kick. The hot air from
the chiller will be vented out through these two holes.
5.4 Connecting the Filter and Remote Chiller
Note: If you do not have the optional Countertop
Cabinet, place the remote chiller and CO2 tank
in the desired storage location. There is 10 ft of
provided tubing to connect the CO2 tank, so keep
this in mind when planning the CO2 tank storage
location.
1. The lter can be conveniently installed on the back of
the Countertop dispenser unit using the included two
screws, or if there is proper ventilation for air ow,
the lter can be installed in the desired under-cabinet
location.
Note: The location where the lter is stored should
not exceed 100°F.
Filter Head
Screw
Screw
Chiller
Duct
Screw
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2. Prepare the water inlet line to connect to the Remote
Chiller unit.
3. Place the black insulation tubing over the 3/8" blue
water tubing.
4. Connect the 3/8" poly tube from the potable water
source to the IN port of the lter.
a. Connect the pressure regulator and shut-off valve
to the lter inlet.
b. Firmly insert the lter into the lter head, then twist
the lter clockwise to secure.
5. Fill the ice bank in the Remote Chiller unit.
a. Make sure the Remote Chiller's power switch is in
the OFF position.
b. Remove four Phillips screws and the cover from
the back of the chiller.
Note: This reveals the overow tube.
c. Remove the plug from the ll port of the ice bank.
Insert the 3/8" water line into the water inlet port to
ll the ice bank of the Remote Chiller.
d. Note: An overll port is located behind the panel.
This panel can be removed to access the overow
port but it is not necessary if care is used when
lling the tank.
Slowly ll the ice bank until the water reaches the
maximum ll line on the overow tube. Do not over
ll the ice bank of the Remote Chiller.
e. Once the Remote Chiller is lled, remove the water
line and replace the plug.
Note: Residual water may spill out of the ll port.
This is completely normal. Wipe the residual spilled
water with a dry cloth.
6. Connect the 3/8" water supply line to the IN WATER
port on the Remote Chiller.
Remote
Chiller
Filter
Remote Chiller
Water Inlet port
Shut-off valve
Potable water
source
Wall
Filter
Pressure Regulator
Remote Chiller
Remote Chiller
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Note: Sparkling water inlet is labeled as "CO2 port" on the back of the unit
5.5 Connecting the CO2 Tank and Remote
Chiller
1. Connect the CO2 tank to the Remote Chiller unit.
a. Install and secure the CO2 tank per the
manufacturer’s recommendation.
b. Attach the supplied regulator valve onto the CO2
tank.
c. Cut the supplied 1/4" poly tube to the appropriate
length.
d. Connect the 1/4" poly tube to the CO2 inlet port on
the Remote Chiller unit.
5.6 Connecting the Remote Chiller and
Countertop
1. Connect the 3/8” poly tube from the cold water outlet
port of the Remote Chiller to the still water inlet port of
the Countertop unit.
2. Connect the 3/8” poly tube from the sparkling water
outlet port of Remote Chiller to the CO2 port of the
Countertop unit.
5.7 Internet
1. Connect an Ethernet cable from your network into the
back of the Countertop dispenser, or skip to step 2 if
connecting via Wi-Fi.
2. Connect the unit to the supplied Wi-Fi extender.
a. Plug the provided Wi-Fi extender into a power
outlet near the unit, at a distance not exceeding
15 feet.
b. Use an Ethernet cable to connect the Wi-Fi
extender to the back of the Countertop unit.
514
Countertop Unit
Sparkling
Water Inlet
Port
Sparkling water
Outlet Port
Remote Chiller
Cold Water Outlet
Port
Countertop Unit
Still Water Inlet Port
Remote Chiller
CO2 Inlet port
Remote Chiller
Filter CO2 tank
Water Inlet port
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c. Follow the manufacturer's directions for setting up
the unit. The remaining setup will occur during the
setup process for the Smartwell.
3. Attach the power cord and plug directly into a wall
power outlet.
4. Turn the Remote Chiller power switch ON.
5. Turn the Countertop unit main power switch ON.
6. Startup Instructions
6.1 Initial Setup
1. Once the Countertop unit main power switch has
been ipped to ON, a loading screen followed by the
Welcome screen will appear.
2. Select either Wi-Fi or Ethernet connection and press
continue.
a. If Wi-Fi connection is selected, the Wi-Fi Netgear
screen will open. Please follow the manufacturer’s
directions to set up.
Note: Smartwell uses HTTPS (port 443) & AMQP
(port 5671) to allow communication between the
unit and the cloud data. Confirm both ports are not
blocked by any firewall or network settings.
b. If connecting the unit with an Ethernet cable directly
to your network, select Ethernet connection.
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Pouch lid
Countertop
Unit
Magnetic Key
3. Test connection and check for updates.
— The left-hand screen will appear if the unit is not
connected to the Internet.
— The right-hand screen will appear if the unit
is connected to the Internet. Press Update to
continue.
Note: If there is any issue with connecting after
setup, unplug the Wi-Fi extender from the wall power
outlet and plug back in to wall outlet to reboot, then
try again to connect.
4. The unit will search for system updates. If there is an
update, it will be automatically installed.
5. Depending on whether or not the unit is connected to
the Internet, one of the following screens will appear.
— The left-hand screen will appear if the unit is not
connected to the Internet. Select the appropriate
date and time zone settings, then press Save.
— The right-hand screen will appear if the unit is
connected to the Internet. Select the appropriate
time zone settings, then press Save.
6. After several seconds, the sign in screen appears.
Enter PIN 0101 and continue to the initial set up
screen for pouch conguration.
6.2 Pouches
Follow these steps to install flavor or enhancement
pouches.
1. Place the magnetic key onto the lock position at the
back of the unit, then slide to unlock. Standing at the
front of the unit, gently pull the lid towards you and lift
to remove.
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
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2. Wash hands thoroughly with warm water and soap to
sanitize before touching new pouches.
Gently lay new avor and enhancement pouches into
slots, with the tube side of each pouch coming out
towards the front of the unit.
Note: Slot 1 is the furthest to the left.
3. Orient each pump and press down rmly onto the
pump drive until they have clicked onto the pump drive
holder, ensuring it is securely fastened.
4. Fully insert the stainless steel nibs into the holes of
the manifold, taking care to hold by the tubes to avoid
contamination.
Note: Check and ensure the ow straightener is
snapped properly.
5. Select the avor or enhancement for each slot.
Choose the MM/DD/YY from the Best by date slot and
select the date. Press save.
6. Select the CO2 slot and the Tank Capacity screen will
appear. Select either the 5, 10, 15, 20 lb. tank capacity
being installed.
Enhancement pouch
Pump Drive
Holder
Pump
Enhancement Pouch
Manifold
Pump
Flow
Straightener
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Magnetic Key
Pouch lid
Countertop
Unit
7. Conrm once all slots and CO2 are nalized.
8. The Priming screen will appear, and the unit will begin
to dispense the contents from each pouch to catch the
small amount of liquid dispensed during Priming, place
a cup under the dispenser. This process only takes a
few seconds to complete.
9. When the Priming process is complete, the Home
screen will appear, and the unit is ready for use.
10. The Elkay Smartwell customer portal should now be
accessible if the unit is connected to the Internet.
Login and conrm the unit appears in the listing page.
11. Once complete, place the lid on top and slide back
until closed. Move the magnetic key into the lock
position, then remove the key and store in a secure
place.
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6.3 Purging the Water Lines
1. Open the water supply valve and purge the trapped air
from the water line.
Note: To ush out trapped air, allow water to run
continuously until the ow is free of air bubbles.
NOTICE
Water pressure that does not
meet the minimum pressure
requirement of 40 psi can cause damage to the
internal components. Low pressure may also
affect the performance of the unit and the taste of
the beverage.
a. Place a container under the dispenser nozzle.
b. Press the Still water button on the touch screen
and begin dispensing water.
c. Dispense a minimum of two gallons of still water to
purge trapped air from the internal water line and
the lter. This will also ll the water cartridge and
ush out ne carbon particles from the new lter.
d. Press the Sparkling water button on the touch
screen and dispense about 15 ounces of water.
Wait about 30 seconds to allow the carbonator tank
to rell. Dispense another 15 ounces of water. Wait
another 30 seconds to allow the carbonator tank to
rell.
2. Slowly open the CO2 tank regulator valve on top of
the CO2 tank counterclockwise until it is fully opened.
OPEN
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b
Elkay Manufacturing Company 16
Countertop Installation Manual (2000000029 Rev. B - 01/22)
3. Turn adjusting knob on the regulator until the
pressure reaches 45 psi.
OPEN
463d
6.4 Set the Water Flow Parameters
1. There are two entries for the ow of water through
the dispenser in milliliters per second. This number
is based on the water pressure at the location of the
Smartwell unit. Test the water ow and then enter the
two numbers into the set up screen. The Still Water
default is 25, and the Sparkling Water default is 50.
a. From the Home screen, push the Wi-Fi signal icon
in the upper right corner of the screen to access
the Sign In screen. Enter 0101 and push the Sign
In button.
b. Elkay smartwell touchless screen will appear.
Accept the Terms and Conditions. Press submit.
c. Press the Set Up button on the admin screen and
the set up screen will appear.
1) Select the desired concentration of avor in the
beverage: low, medium, or high. This setting is
based on user preferences and the default setting
is MEDIUM. If more avor is desired, select the
HIGH setting.
d. Determine and enter the ow rate for the Still Water
and the ow rate for the Sparkling Water.
1) Place a large graduated measuring cup
(at least 32 . oz.) under the dispenser nozzle.
2) Using a stop watch, measure the volume of still
water dispensed in exactly 10 seconds.
3) If the beverage is being measured in ounces,
then ow rate is equal to the measured volume
multiplied by 2.957.
For example, 9 ounces in 10 seconds x 2.957 =
26.613. Enter 27 into the data eld.
4) If the beverage is being measured in milliliters,
then ow rate is equal to the measured volume
divided by 10.
For example, 270 milliliters in 10 seconds divided
by 10 = 27. Enter 27 into the data eld.
5) Repeat this process for the Sparkling Water
Flow entry. The sparkling water will dispense a
greater volume in the 10 seconds.
6) Press Done once complete.
7) Push the back button on the left corner of the
set up screen to return to admin screen.
17 Elkay Manufacturing Company
Installation Manual (2000000029 Rev. B - 01/22) Countertop
6.5 Unit Diagnostics
1. From the Home screen, push the Wi-Fi signal icon in
the upper right corner of the screen to access the Sign
In screen. Enter 0101 and press the Sign In button.
2. Press the Set Up button on the admin screen and then
press the Unit Diagnostics button.
3. Unit Diagnostics screen will appear.
a. Press start test to examine the functionality of
Motors, Water solenoids, Temperature, Fan
Speed, Alcove lighting, Firewall setting, Cloud
Communication, Internet Speed.
b. Press stop test to complete the unit diagnostics.
6.6 Check for Updates
The Smartwell unit must be connected to the Internet to
receive automatic system updates. Follow the next steps
to manually check for software updates.
1. From the Home screen, push the Wi-Fi signal icon in
the upper right corner of the screen. Enter 0101 and
press the Sign In button.
Elkay Manufacturing Company 18
Countertop Installation Manual (2000000029 Rev. B - 01/22)
2. Press the Service button on the admin screen and
then select Check for Updates.
Note: The Service button will display the system
information for this unit. Select Check for Updates to
manually check for software updates.
3. The unit will search for system updates. If your system
is not up-to-date, the system will begin automatically
updating to the latest software. If there is no update
required, press close to exit.
ELKAY MANUFACTURING COMPANY • 1333 BUTTERFIELD ROAD SUITE 200 DOWNERS GROVE, IL 60515 • 630.574.8484 • www.elkay.com
FOR PARTS, CONTACT YOUR LOCAL DISTRIBUTOR OR CALL 1.800.834.4816
REPAIR SERVICE INFORMATION TOLL FREE NUMBER 1.800.260.6640
END OF DOCUMENT
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