Avaya G860 Setup

Avaya
Brand
Avaya
Model
G860
Category
Gateways/controllers
Type
Setup
Why the Avaya G860 Media Gateway
Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
1
Avaya G860 Media Gateway Setup
Why the Avaya G860 Media Gateway
The Avaya G860 Media Gateway allows call center customers to consolidate facilities and
reduce communications costs. The media gateway concentrates incoming PSTN traffic over
several DS3 lines while supporting VoIP telephony in the call center itself.
The use of voice over IP (VoIP) and conversion from DS1 to DS3 lines eliminate the large
number of DS1 interfaces required to support the same amount of call traffic. The Avaya G860
Media Gateway supports up to 6000 channels of session IP (SIP) VoIP telephony. It uses N+1
redundancy of media gateway, Ethernet switch, shelf controller, and power supply modules to
achieve high availability in mission critical applications.
In the sample call center configuration shown here, a simulated PSTN delivers customer calls
using a DS3 interface to the Avaya G860 Media Gateway. The media gateway establishes calls
with the Avaya S8720 Media Server via SIP signaling and routes all Real-time Transport
Protocol (RTP) traffic to the appropriate media resources within the Avaya G650 Media
Gateway or Avaya endpoints. Avaya Communication Manager delivers the calls to an agent
phone.
Sample configuration using the Avaya G860 Media Gateway
Customer
Phones
cyg860d1 LAO 091207
IP
Network
SYSTEM
CRITICAL
MAJOR
MINOR
SHELF
ACO
PSU-5/30/DC
POWER
FAULT
HSR
POWER
SWAP
READY
FMR-5
PSU-5/30/DC
POWER
FAULT
PSU-5/30/DC
POWER
FAULT
A
LARM
CONSOLE
CPC6600
24 PORT
10/100/1000M
SWITCH
LINK SPEED
10/100M
RESET
ACT/LINK
SYS
TEM F
A
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SPEED
ACT/LINK
SPEED
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
MGMT (MDI)
CompacIPCI
CONSOLE
CPC6600
24 PORT
10/100/1000M
SWITCH
LINK SPEED
10/100M
RESET
ACT/LINK
S
YSTEM
F
AUL
T
SPEED
ACT/LINK
SPEED
1
2
3
4
5
6
7
8
9
10
1
1
12
13
14
15
16
17
18
19
20
2
1
22
23
24
MGMT (MDI)
CompacIPCI
F
AIL
A
CT
LINK/
ACT
1 2
GBE PSTN
ABC
LINK
ALAR
M
LINK
ALAR
M
LINK
ALAR
M
ATM
1A
RX/T
X
ALRM
2A
RX/T
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ALRM
3A
RX/T
X
ALRM
1B
RX/T
X
ALRM
2B
RX/T
X
ALRM
3B
RX/T
X
ALRM
IOIO
PWR
SWAP
READY
6310 Series
FAIL
ACT
LINK/
ACT
1 2
GBE PSTN
ABC
LINK
ALARM
LINK
ALARM
LINK
ALARM
ATM
1A
RX/TX
ALRM
2A
RX/TX
ALRM
3A
RX/TX
ALRM
1B
RX/TX
ALRM
2B
RX/TX
ALRM
3B
RX/TX
ALRM
I
OIO
PWR
SWAP
READ
Y
6310 Series
PMC
233
P
M
C
-
B
ACTIVITY
COM
RESET
READY
ALARM
USER
ABORT
HOT
SWAP
P
M
C
-
A
CP2300S-650
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-
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ACTIVITY
COM
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USER
ABORT
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P
M
C
-
A
CP2300S-650
FAN OR POWER FAIL
FAN AND POWER OK
AC INPUT
DC INPUT
ACTIVE RING
FAN OR POWER FAIL
FAN AND POWER OK
AC INPUT
DC INPUT
ACTIVE RING
103 4
5
6 8 9Power
2
7 11
12
13 Power1 14
Sim
plex
Duplexch
ch
2
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disc
COMPACT
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ch
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disc
COMPACT
U
I
D
2
1
Avaya S8720
Servers
Avaya G650
Media Gateway
Agent
Phones
EMS
Client
EMS
Server
Avaya G860
Media Gateway
SIP SIP T3
PRI
SNMP
PSTN
Management Platform
CD-RW
DVD
Avaya G860 Media Gateway Setup
2 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
Agents can also make outbound calls using the same network. In the sample configuration,
multiple TN799DP C-LAN circuit packs support alternate routing and permit load sharing of calls
delivered by the Avaya G860 Media Gateway.
What this document covers
This document focuses on the required equipment and the following administration steps for
configuring:
● A SIP trunk between the Avaya G860 Media Gateway and Avaya Communication
Manager
● Inbound and outbound call routing
● Load balancing of inbound traffic among multiple TN799DP C-LAN circuit packs.
● Alternate routing of inbound traffic when the C-LANs become inaccessible or are busied
out
● SNMP trap receivers to which the Avaya G860 Media Gateway reports alarms.
Needed equipment
The Avaya G860 Media Gateway is shipped with the following equipment:
● Avaya G860 Media Gateway, which at a minimum includes the following components:
-
Avaya G860 chassis
-
2 system controllers (Slots 1 & 2)
-
ES6600 Ethernet modules (Slots 3 & 4)
-
Console cable for system controller administration.
-
CD-ROM - Mediant 5000/8000 & EMS documentation.
● A Solaris UNIX-based Sunfire server for the Element Management System (EMS) server
software.
-
Preinstalled Solaris OS Version 9.0
-
1 Console cable for network administration
-
2 CD-ROMs - Solaris 9 Installation for EMS Server CD 1 & 2
-
1 DVD software Installation & Documentation 3.2.113 (media gateway software, EMS
client and server software).
Why the Avaya G860 Media Gateway
Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
3
In addition, the following equipment is also required:
● A Windows 2003 server for the EMS client software that is used for operations,
administration, management, and provisioning functions. This server is connected to the
Solaris server. A Windows 2000/XP computers are possible platforms for the EMS client.
Avaya Services has chosen the Windows 2003 server as its standard platform.
● Management platform to handle secure access and control if customer has a maintenance
contract with Avaya. For information on how to install and setup this computer, see Secure
Access and Control at http://support.avaya.com/sac/
.
The customer supplies the following equipment:
● A standard 19-in. (48-cm) 4-post equipment rack that is properly installed and solidly
secured to EIA-310D or equivalent standards. A rack cabinet must have adequate
ventilation.
● DC power supply
● Power cable from gateway to DC power supply. Wiring needs to be stripped and
connectors attached on site.
● CAT5 Ethernet cable (gigabit)
● T3 cable to connect the Trunk Processing Modules (TPMs [TP6310]). This cable requires
a female SMB connector.
● Avaya S8720 Server with a DAL2 board installed, configured, and operating. Only
hardware duplication supports the Avaya G860 Media Gateway.
● Avaya G650 Media Gateway installed and operating. The media gateway must have an
adequate number of TN799DP C-LAN circuit packs and TN2302AP IP Media Processors
or TN2602AP IP Media Resource 320 circuit packs.
The Avaya G860 Media Gateway comes with
● Trunk Processing Modules (TPMs [TP6310])
● 2 Shelf (system) control cards (SCCs)
● 2 Ethernet switch boards
● Active and standby Rear Transition Modules (RTMs), DS-3 interfaces for TPMs
● 2 SA/RTM for System Controllers, 2 RTM for TP6310 (Active/Redundant type depending
on configuration. The active TPM RTM has PSTN interfaces, and the redundant TPM does
not.
● Cable to DS3 line (50-ft [15 m] comes standard.
Other equipment and items:
● DS-3 broadband patch panel with associated monitoring patch panel jacks and cables
(recommended). The patch panel, collocated with the G860 Media Gateway, allows the
unobtrusive observation of incoming and outgoing traffic on the DS3 connection. Contact
your Avaya representative for details.
Avaya G860 Media Gateway Setup
4 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
● Laptop computer with EMS client installed for staging.
● Filled-out planning form with IP addresses. A blank planning form is available on http:/
support.avaya.com within the product documentation for G860 Media Gateway. IP
addresses are required for several items, including certain TN circuit packs, such as
C-LANs, MedPros, and VAL; network servers, such as DNS, NTP, and NMS; and certain
components on the G860 Media Gateway. The following table provides guidance on which
G860 items need IP addresses:
Laptop access for staging
If you are staging the Avaya G860 Media Gateway, make sure you have the following
equipment and applications available. For detailed information on staging, refer to the internal
Job Aid: Requirements for Staging G860 High Density Trunk Gateway R1 G860 HDTG.
● Laptop computer running Windows XP, service pack 2
● Internet Explorer, version 6.0 or higher.
● EMS client software
● Console cable for EMS server (Cable and serial adapter is shipped with EMS Sunfire
Server.)
● Console cable for the system controller (Cable and serial adapter is shipped with G860
Media Gateway)
G860 Slots Module IP Address/Mask
10 TP 6310-R
9 TP 6310
8 TP 6310 (optional)
7 TP 6310 (optional)
6
N/A
5
N/A
4 Eth Switch (ES)
3 Eth Switch (ES)
2 Sys Controller (SC)
1 Sys Controller (SC)
GLOBAL Logical Sys Controller (SC)
Avaya G860 Media Gateway configuration
Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
5
● Ethereal, version 0.10. 12 or higher, or Wireshark, version 0.99.4 or higher, with a specific
AudioCodes plug-in (provided with DVD that ships with G860 Media Gateway)
● ACSyslog093 Server (provided with DVD that ships with G860 Media Gateway)
● Boot-up server (provided with DVD that ships with G860 Media Gateway).
Pre-configuration tasks
Before beginning the configuration, you need to make sure that you have all the equipment and
it is setup to simulate the customer’s environment as much as possible, including using the
customer’s timezone.
In addition, make sure that the
● Avaya G860 Media Gateway has power. Refer to Installing and Operating the Avaya G860
Media Gateway (03-601918).
● AudioCodes EMS server software is installed on the Sun server. Refer to EMS Server
Installation, Operation, and Maintenance Manual (LTRT-94108) and EMS User’s Manual
(LTRT-91006)
● AudioCodes EMS client software is installed on the laptop. Refer to EMS Server
Installation, Operation, and Maintenance Manual (LTRT-94108) and EMS User’s Manual
(LTRT-91006)
● EMS server has the latest software version, available from AudioCodes Web site.
● SC and TP boards have the latest firmware version, available from AudioCodes Web site.
● TPM has the right feature key file. See Determining feature key file on page 6 for
procedure.
Avaya G860 Media Gateway configuration
The following sections describe how to configure the SIP and PSTN trunks and call routing for
the Avaya G860 Media Gateway. You configure the media gateway using the GUI-based
Element Management System (EMS). If configuring in a staging area, the EMS client software
is installed on the staging laptop. If configuring at the customer’s site, the EMS client software is
installed on the customer’s client computer.
The first part covers configuring the network support parameters. The second part covers
configuring the Trunk Processing Module (TPM [TP6310]) board, which controls the call
signaling for and routing between the SIP and DS3 interfaces to which it is connected.
Avaya G860 Media Gateway Setup
6 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
!
Important:
Important: You must lock the TPM board before configuring it and unlock it once you are
done. While the board is locked, it is out of service.
Logging into the EMS
Before starting this procedure, the Element Management System (EMS) server software must
be installed and configured on the Sun server and the EMS client software must be installed on
the Windows 2003 server.
1. Double-click the desktop icon on the computer screen.
2. Type in the login, password, and the server IP address of the EMS server.
Determining feature key file
1. On the menu on the left, click Quick Setup.
Avaya G860 Media Gateway configuration
Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
7
2. Look in the upper right-hand corner and make sure it says 6310.
Configuring network support parameters
The main provisioning screen is the logical/geographical area where the media gateway
resides. This procedure configures the IP addresses to be used to access an NTP server and
SNMP trap receivers.
1. On the right pane under Regions List, double-click the first row entry.
Avaya G860 Media Gateway Setup
8 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
2. In the right pane under the MGs List, select the entry corresponding to the Avaya G860
Media Gateway to be configured.
3. Under the Media Gateway pane, click Properties.
4. Click Network Services.
5. In the NTP server field, type in the IP address for the NTP server.
Avaya G860 Media Gateway configuration
Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
9
6. In the EMS IP Address field, type in the IP address of the trap receiver.
Note:
Note: You can designate 2 SNMP trap receivers by filling in the NMS and OSS sections.
7. In the EMS Trap port field, type in the trap port number (default 162).
8. In the EMS Security Profile field, select EMSSecurityProfile(1).
9. Click Apply and then Close.
Locking the TPM
1. In the right pane under the MGs List, select the entry corresponding to the Avaya G860
Media Gateway to be configured.
Avaya G860 Media Gateway Setup
10 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
2. 2. Click on the MG Status tab to display a replica of the front panel.
Board slots are numbered from 1 to 10 from bottom to top, as displayed on the left side of
the front panel. The Trunk Processing Modules (TPM) are in slots 9 and 10.
3. 3. Right-click on the active TPM (TP6310) shown in black and select Maintenance > Lock
4. 4. Click Yes in the confirmation window.
Configuring the TPM parameters
The Trunk Processing Module (TPM [TP6310]) must be locked before starting these steps. See Locking the
TPM on page 9.
1. Double-click on the locked TPM shown in black.
2. Click Properties.
Avaya G860 Media Gateway configuration
Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
11
3. Under the Parameters pane on the left, select General Settings.
4. Set the IP Address 1 field to the IP address for this TPM.
5. Set the None Mode Clk Source field to pstn.
6. Set the SSL/TLS Negotiation field to TLSv1Only.
7. Use the default settings for the other fields.
8. Click Apply and Close.
Configuring DS3 trunk on the TPM
The TP6310 board must be locked before starting these steps. See Locking the TPM on page 9.
1. In the right pane under the MGs List, select the entry corresponding to the Avaya G860
Media Gateway to be configured.
2. 2. Select the MG Status tab to display a replica of the front panel.
Avaya G860 Media Gateway Setup
12 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
Board slots are numbered from 1 to 10 from bottom to top, as displayed on the left side of
the front panel. The TPMs are in slots 9 and 10.
3. Double-click on the locked TPM shown in black.
4. In the DS3 tab, double-click on the DS3 entry for the DS1 channel interface parameters
you are configuring.
The DS1 Carriers List pane shows the 28 DS1 interfaces comprising this DS3.
5. Double-click on a particular DS1 interface to set its parameters.
Avaya G860 Media Gateway configuration
Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
13
6. Fill in the fields as required by the DS1 service provider.
7. Click Apply.
8. Select the ISDN/DPNSS tab.
9. Set the Termination Side field to the appropriate value.
This is usually userTerminationSide if the PSTN connection is to a service provider.
10. Click Apply.
Tip:
Tip: You can use the Profile Management pane at the bottom to define standard
configuration profiles that you can apply to many DS1 interfaces, saving
configuration steps.
11. Click Save to save this DS1 configuration.
12. In the Profile Name field, type a name for this profile.
13. Click OK.
Avaya G860 Media Gateway Setup
14 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
Configuring SIP trunks on the TPM
The Trunk Processing Module (TPM [TP6310]) must be locked before starting these steps. See
Locking the TPM
on page 9.
The trunk between the Avaya G860 Media Gateway and Avaya Communication
Manager uses
Transport Layer Security (TLS)1.
1. Double-click on the locked TPM shown in black.
2. Select the SIP tab.
3. Select the Protocol Settings tab
4. In the SIP Destination Port field, type 5061.
5. In the Enable Early Media field, select yes
6. In the Transport Type field, select tls.
7. Click Apply and then Close.
Avaya G860 Media Gateway configuration
Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
15
8. Under the SIP tab, select the Coders tab to set the codec preferences to be used on the
SIP calls routed to Avaya Communication Manager.
9. Click on the + icon to add each codec.
Add them in the order of most to least preferred.
10. In the Coders General Settings window, fill in the fields as shown below.
● Name: type a name if desired
● Coder Name: G.711 mu-law 64k
● Packetization Time: 20 ms
Avaya G860 Media Gateway Setup
16 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
● Coder Rate: 64.0
● Payload Type: 0
● Stance Suppression: Disable
11. Click Apply and then Close.
12. Repeat steps 9 through 12 for each supported codec
Note:
Note: The G860 supports the following codecs: G.711 and G.729.
13. Select the Trunk Groups tab.
14. Click on the + icon to add a trunk group.
15. In the SIP Trunk Groups pane, fill in the fields as shown below.
● Name: All Trunks
● Trunk Group ID: 1
● First Trunk ID: 1
Avaya G860 Media Gateway configuration
Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
17
● Last Trunk ID: 84
● Starting Channel: 1
● Ending Channel: 24
● Starting Phone Number: a 7-digit number. The starting phone number is used when no
ANIinformation is available in incoming PSTN calls. Each DS0 channel in the trunk
group is assigned a unique number based on this starting phone number.
16. Click Apply and then Close to display the SIP Trunk Group List.
17. Select the Trunk Group Settings tab.
18. In the Trunk Group ID and Channel Select Mode fields, fill in the appropriate values.
19. Click Apply and then Close.
Call routing configuration
Similar to Avaya Communication Manager, the Avaya G860 Media Gateway must be configured
with SIP and DS3 trunks and with rules to route inbound (DS3 > SIP) and outbound (SIP > DS3)
calls based on information in the incoming call request. You may want to load balance the
incoming traffic from the Avaya G860 Media Gateway across multiple TN799DP C-LAN circuit
packs in the Avaya G650 Media Gateway. All outbound calls should be routed from the
TN799DP C-LAN circuit packs to the Avaya G860 Media Gateway, which routes them to the
DS3 interface on the PSTN side. The routing rules are summarized below.
The routing list also has the property that if a call cannot be successfully routed to the
destination specified by a matched rule, then the next rule that matches is used to attempt to
route the call. This can be used implement a failover strategy if one of the TN799DP C-LAN
circuit packs is not responding or not available. For this feature to work most effectively, we
recommend that during maintenance operations, the Ethernet interface be disabled on a
TN799DP C-LAN circuit pack as well as busying it out.
Call Type Routing
(G860 to/from C-LANs)
Condition
Inbound DS3 > SIP > C-LAN1 Last digit of calling
number = 0-4
Inbound DS3 > SIP > C-LAN2 Last digit of calling
number = 5-9
Inbound DS3 > SIP > All All
Outbound C-LANs > SIP > DS3 All
Avaya G860 Media Gateway Setup
18 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
For more information about determining the best routing and alternate routing configurations,
contact an Avaya software specialist.
Configuring inbound call routing on the TPM
The Trunk Processing Module (TPM) must be locked before starting these steps. See Locking
the TPM on page 9.
Note:
Note: The two rules set up in these steps implement a form of load sharing that is based
on the calling numbers of the inbound traffic.
1. Double-click the locked TPM shown in black.
2. Select the SIP tab.
3. Select the Routing tab to display the SIP Tel to IP Routing List.
4. Click the + icon to add a routing rule.
Routing rules are applied to inbound calls (DS3 > SIP).
5. In the Name field, type an appropriate name.
6. In the Source Phone Prefix field, type a match specification, where x matches any digit
in the calling number and [x-y] specifies that the digit in hat position should match any
digit in the range x to y.
7. In the Dest Address field, type the IP address of the TN799DP C-LAN circuit pack to
which the incoming PSTN call is sent.
For example, if the last digit of the calling number ends in 0, 1, 2, 3, or 4, then a SIP
INVITE is sent to C-LAN1. See the table in Call Routing Configuration.
8. Click Apply and then Close.
Avaya G860 Media Gateway configuration
Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
19
9. Repeat steps 8 and 9, clicking on the + icon to add each rule.
For example, if the last digit of the calling number ends in 5, 6, 7, 8, or 9, then a SIP
INVITE is sent to C-LAN2. See the table in Call Routing Configuration.
10. Select the Routing Setting tab.
11. In the Enable Alternative Routing field, select y.
12. Use the default settings for the other fields.
13. Click Apply and then Close.
The SIP Tel to IP Routing List appears as:
Configuring outbound call routing on the TPM
The Trunk Processing Module (TPM) must be locked before starting these steps. See Locking
the TPM on page 9.
1. Double-click on the locked TPM shown in black.
2. Select the SIP tab.
3. Select the Routing tab
Avaya G860 Media Gateway Setup
20 Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007
4. Select the IP to Tel tab to display the SIP IP to Tel Routing List.
5. Click the + icon to add a routing rule.
Routing rules are applied to outbound calls (SIP > DS3).
6. In the Name field, type an appropriate name.
7. In the Dest Phone Prefix field, type a match specification.
8. In the Source Phone Prefix field, type a match specification.
9. In the Dest Address field, type a match specification.
For example, if all calls are to be routed to Trunk group 1, type an * in the fields,
specifying a match on any value.
10. In the Trunk Group ID field, type the destination PSTN trunk group number.
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Avaya G860 Setup

Avaya
Brand
Avaya
Model
G860
Category
Gateways/controllers
Type
Setup
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