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Dell PowerVault 110T SDLT320 (Tape Drive) Owner's manual

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Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide
Please visit http://support.dell.com if you require further help and assistance, or to obtain drivers or firmware upgrades.
Information in this document is subject to change without notice.
©2001-02 Dell Computer Corporation. All rights reserved.
Trademarks used in this text: Dell, PowerVault and the DELL logo are trademarks of Dell Computer Corporation. Microsoft and Windows are registered trademarks of
Microsoft Corporation. NetWare is a trademark of Novell, Inc. DLTtape and Super DLTtape are trademarks of Quantum Corporation. Other trademarks and trade names may
be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in
trademarks and trade names other than its own.
Patented under one or more of U.S. Patents Nos. 5,003,307; 5,016,009; 5,463,390; 5,506,580; held by Hi/FN, Inc.
Date of release: October 2002
Introduction
Setting Up the Tape Drive
Using the Tape Drive
Using the Tape Backup Software
Cartridge Care and Cleaning
Diagnostics
Troubleshooting
Frequently Asked Questions
Specifications
Regulatory Compliance
SCSI Connectors
Jumpers
Getting Help
Contacting Dell
Back to Contents Page
Cartridge Care and Cleaning: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's
Guide
•Appearance of SDLT Tapes •Cleaning the Tape Mechanism •Caring for Tape Cartridges
Appearance of SDLT Tapes
From the outside, the Super DLTtape™ cartridge looks very similar to the DLTtape IV cartridges. The basic geometry, write protection switch, and label space are unchanged
from the DLTtape IV cartridge. This simplifies the integration of Super DLTtape into existing operating environments and into automated tape libraries.
The Super DLTtape cartridge is easy to recognize; it has a different color than the DLTtape IV cartridge and contains a distinctive pattern molded into the shell. The Super
DLTtape cartridge has a keying feature to ensure you can not load it into previous generation DLTtape systems.
Cleaning the Tape Mechanism
When to Use the Cleaning Cartridge
SuperDLTtape drives do not require regular preventative cleaning due to improvements in the design. Do not clean your drive unless required. Your backup software or the
yellow Cleaning Required light (LED) notify you if you need to clean the drive. The location of the yellow Cleaning Required LED is shown in Figure 1.
Figure 1. Front Panel LEDs
Compatibility
The SDLT cleaning cartridge is for use in Super DLTtape drives, autoloaders, and libraries only.
Capacity
Each SDLT cleaning cartridge is good for 20 uses. Use one of the attached labels to keep track of the number of uses.
Loading a Cleaning Cartridge
To load a cleaning cartridge, follow these steps:
1. Insert the cleaning cartridge (with the front slide label slot facing outward) fully into the drive until the drive engages the cartridge and begins to take up the cleaning
media.
The green In Use light will blink and the cleaning cycle will begin automatically.
When the cleaning cycle completes the cartridge automatically ejects from the drive and the yellow Cleaning Required light shuts off.
2. Remove the cartridge, place it back into a plastic case, and mark the label after each cleaning.
For additional details about using cleaning cartridges in autoloaders and libraries, refer to the owner's manual for that product.
Cleaning Cartridge Care
1
Drive
Density
LED
(Amber)
2
Drive
Status
LED
(Green)
3
Cleaning
Required
LED
(Yellow)
4
Eject
Button
NOTE: On the last cleaning, the cleaning cartridge will not eject. Use the Eject button on the front of the drive to eject the expired cleaning cartridge and dispose of
the cartridge.
l Protect cartridges from shock, vibration and magnetic fields.
l Avoid exposure to direct sunlight, heat and moisture.
l Store cleaning cartridges vertically.
l Never touch the tape or tape leader. Dust and oils from your skin will contaminate the tape and affect performance.
l Always visually inspect a media cartridge before placing it in the drive. If damage is apparent, do not use the cartridge.
Caring for Regular (Non-cleaning) Tape Cartridges
l Always keep each tape cartridge in its protective plastic case when it is not in the tape drive.
l When carrying tape cartridges in their cases, always orient the cases so that the grooves in the cases interlock. This prevents the cases from slipping apart and falling.
l Never stack the tape cartridges in a stack of more than five.
l When placing tape cartridges in archival storage, stand each tape cartridge vertically.
l Do not carry cartridges loosely in a box or any other container. Allowing cartridges to hit together exposes them to unnecessary physical shock.
l Always observe the proper environmental conditions for the storage of tape cartridges. Refer to the cartridge reference card supplied with each cartridge. The ambient
operating environment for the tape cartridge is:
l If storage or transportation of a tape cartridge have exposed it to conditions outside the ambient values above, "condition" the tape cartridge to its operating environment
for a 24-hour period.
l Do not place cartridges on or near devices that may produce magnetic fields such as computer monitors, motors, or video equipment. Such exposure can alter or
erase data on the tape.
l Never apply adhesive labels or adhesive notes on the top, side, or bottom of a tape cartridge. Only use the user slide-in type label provided with each cartridge and
slide it over the label slot on the cartridge.
l Do not touch or allow direct contact with tape or tape leader. Dust or natural skin oils can contaminate the tape and impact tape performance.
l Do not expose the tape cartridge to moisture or direct sunlight.
l Do not insert any cartridge that has been dropped into tape drive without a thorough visual inspection. A dropped cartridge may have dislodged, loosened, or damaged
internal components.
l Avoid unnecessary opening of the cartridge door; this may expose the tape to contamination or physical damage.
l Do not use graphite pencils, water-soluble felt pens, or other debris-producing writing instruments on your labels. Never erase a label—replace it.
l Make sure you place the unused cartridge labels in the protective box so that you do not inadvertently pick them up along with the cartridge during subsequent usage.
(A static electricity charge on a cartridge may cause a label to cling to the cartridge.) A label that is accidentally inserted into the drive along with a cartridge can
prevent the hub reel and drive gear from meshing.
l Maintain clean operating, working, and storage environments.
l Follow all tape cartridge handling instructions that accompany your cartridges or tape drive.
Back to Contents Page
CAUTION: Ensure that only one label is stuck to the label area of the cartridge. Never use nonstandard labels, and never stick anything to the cartridge
other than in the label area.
Temperature
Relative Humidity
Back to Contents Page
SCSI Connectors: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide
Figure 1 shows the location of the two 68-pin SCSI connectors available from the back of the Dell PowerVault 110T SDLT 320 tape drive, external model.
Figure 2 shows the location of the SCSI port available from the back of the Dell PowerVault 110T SDLT 320 tape drive, internal model.
Figure 1. Location of SCSI Connectors on Back of External Drive
Figure 2. Location of SCSI Port on Back of Internal Drive
1
SCSI ID
Selector
2
SCSI
Connectors (2)
3
Fan
4
Power
Connector
5
Power Switch
1
Power
Connector
(4-pin)
2
Controller
Diag Port
(8-pin)
(Diagnostic
use only; not
for customer
use)
3
Configuration
Jumper (Not
for customer
use) (8-pin)
4
Loader
Connector
RS-422
(8-pin)
5
SCSI ID
Jumper
Block
(10-pin)
6
TERMPWR
Block
(4-pin)
7
SCSI Port
(68-pin)
Back to Contents Page
Back to Contents Page
Contacting Dell: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide
To contact Dell electronically, you can access the following websites:
l www.dell.com
l support.dell.com (technical support)
l premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold
customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which
codes to use, contact a local or an international operator.
Country (City)
International Access Code Country
Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free:800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar

Tech Support and Customer Care
toll-free:0-800-444-0733
Sales
0-810-444-3355
Tech Support Fax
1145157139
Customer Care Fax
1145157138
Aruba
General Support
toll-free:800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
E-mail (Australia): [email protected]

E-mail (New Zealand): [email protected]

Home and Small Business
1-300-65-55-33
Government and Business
toll-free:1-800-633-559
Preferred Accounts Division (PAD)
toll-free:1-800-060-889
Customer Care
toll-free:1-800-819-339
Corporate Sales
toll-free:1-800-808-385
Transaction Sales
toll-free:1-800-808-312
Fax
toll-free:1-800-818-341
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com

E-mail: [email protected]

Home/Small Business Sales
0179567602
Home/Small Business Fax
0179567605
Home/Small Business Customer Care
0179567603
Preferred Accounts/Corporate Customer Care
06608056
Home/Small Business Technical Support
0179567604
Preferred Accounts/Corporate Technical Support
06608779
Switchboard
01491040
Bahamas
General Support
toll-free:1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com

E-mail: [email protected]

E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/

Technical Support
024819288
Customer Care
024819119
Home/Small Business Sales
toll-free:080016884
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free:800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br

Customer Support, Technical Support
0800903355
Tech Support Fax
514815470
Customer Care Fax
514815480
Sales
0800903390
British Virgin Islands
General Support
toll-free:1-866-278-6820
Brunei
Country Code: 673
Customer Technical Support (Penang, Malaysia)
6046334966
Customer Service (Penang, Malaysia)
6046334949
Transaction Sales (Penang, Malaysia)
6046334955
Canada (North York, Ontario)
International Access Code: 011
Automated Order-Status System
toll-free:1-800-433-9014
AutoTech (automated technical support)
toll-free:1-800-247-9362
Customer Care (from outside Toronto)
toll-free:1-800-387-5759
Customer Care (from within Toronto)
416758-2400
Customer Technical Support
toll-free:1-800-847-4096
Sales (direct sales—from outside Toronto)
toll-free:1-800-326-9463
Sales (direct sales—from within Toronto)
416758-2200
Sales (federal government, education, and medical)
toll-free:1-800-567-7542
Sales (major accounts)
toll-free:1-800-387-5755
TechFax
toll-free:1-800-950-1329
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales, Customer Support, and Technical Support
toll-free:1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Tech Support website: support.ap.dell.com/china
Tech Support E-mail: [email protected]
Tech Support Fax
8181350
Home and Small Business Technical Support
toll-free:8008582437
Corporate Accounts Technical Support
toll-free:8008582333
Customer Experience
toll-free:8008582060
Home and Small Business
toll-free:8008582222
Preferred Accounts Division
toll-free:8008582062
Large Corporate Accounts GCP
toll-free:8008582055
Large Corporate Accounts Key Accounts
toll-free:8008582628
Large Corporate Accounts North
toll-free:8008582999
Large Corporate Accounts North Government and Education
toll-free:8008582955
Large Corporate Accounts East
toll-free:8008582020
Large Corporate Accounts East Government and Education
toll-free:8008582669
Large Corporate Accounts Queue Team
toll-free:8008582572
Large Corporate Accounts South
toll-free:8008582355
Large Corporate Accounts West
toll-free:8008582811
Large Corporate Accounts Spare Parts
toll-free:8008582621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
City Code: 2
Website: support.euro.dell.com

E-mail: [email protected]

Technical Support
02 22 83 27 27
Customer Care
02 22 83 27 11
Fax
02 22 83 27 14
TechFax
02 22 83 27 28
Switchboard
02 22 83 27 11
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com

E-mail Support (portable computers): [email protected]

E-mail Support (desktop computers): [email protected]

E-mail Support (servers): [email protected]

Technical Support
70230182
Customer Care (Relational)
70230184
Home/Small Business Customer Care
32875505
Switchboard (Relational)
32871200
Fax Switchboard (Relational)
32871201
Switchboard (Home/Small Business)
32875000
Fax Switchboard (Home/Small Business)
32875001
Dominica
General Support
toll-free:1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free:999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com

E-mail: [email protected]
E-mail Support (servers): [email protected]

Technical Support
0925331360
Technical Support Fax
0925331381
Relational Customer Care
0925331338
Home/Small Business Customer Care
0969379194
Fax
0925331399
Switchboard
0925331300
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support
0825387270
Customer Care
0825823833
Switchboard
0825004700
Switchboard (calls from outside of France)
0499754000
Sales
0825004700
Fax
0825004701
Fax (calls from outside of France)
0499754001
Corporate

Technical Support
0825004719
Customer Care
0825338339
Switchboard
0155947100
Sales
0155947100
Fax
0155947101
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
06103766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103766-9570
Preferred Accounts Customer Care
06103766-9420
Large Accounts Customer Care
06103766-9560
Public Accounts Customer Care
06103766-9555
Switchboard
06103766-7000
Grenada
General Support
toll-free:1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free:1-877-270-4609
Hong Kong
International Access Code: 001
Technical Support (Dimension™ and Inspiron™)
29693188
Technical Support (OptiPlex™, Latitude™, and Dell Precision™)
29693191
Country Code: 852
Customer Service (non-technical, post-sales issues)
800938291
Transaction Sales
toll-free:800964109
Large Corporate Accounts HK
toll-free:800964108
Large Corporate Accounts GCP HK
toll-free:800903708
India
Technical Support
1600338045
Sales
1600338044
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com

E-mail: [email protected]

Ireland Technical Support
1850543543
U.K. Technical Support (dial within U.K. only)
08709080800
Home User Customer Care
012044095
Small Business Customer Care
012044444
U.K. Customer Care (dial within U.K. only)
08709060010
Corporate Customer Care
012044003
Ireland Sales
012044444
U.K. Sales (dial within U.K. only)
08709074000
SalesFax
012040144
Fax
012045960
Switchboard
012044444
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support
0257782690
Customer Care
0269682114
Fax
0269682113
Switchboard
0269682112
Corporate

Technical Support
0257782690
Customer Care
0257782555
Fax
0257503530
Switchboard
02577821
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers)
toll-free: 0120-1984-98
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension™ and Inspiron™)
toll-free: 0120-1982-26
Technical Support outside of Japan (Dimension and Inspiron)
81-44-520-1435
Technical Support (Dell Precision™, OptiPlex™, and Latitude™)
toll-free:0120-1984-33
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
81-44-556-3894
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400 employees)
044-556-3433
Large Corporate Accounts Sales (over 3500 employees)
044-556-3430
Public Sales (government agencies, educational institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Faxbox Service
044-556-3490
Switchboard
044-556-4300
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
Technical Support
toll-free:080-200-3800
Sales
toll-free:080-200-3600
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
Customer Service (Penang, Malaysia)
6046334949
Fax
2194-6202
Switchboard
2194-6000
Latin America
Customer Technical Support (Austin, Texas, U.S.A.)
512728-4093
Customer Service (Austin, Texas, U.S.A.)
512728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512728-3883
Sales (Austin, Texas, U.S.A.)
512728-4397
SalesFax (Austin, Texas, U.S.A.)
512728-4600
or512728-3772
Luxembourg
International Access Code: 00
Country Code: 352
Website: support.euro.dell.com

E-mail: [email protected]

Technical Support (Brussels, Belgium)
024819288
Home/Small Business Sales (Brussels, Belgium)
toll-free:080016884
Corporate Sales (Brussels, Belgium)
024819100
Customer Care (Brussels, Belgium)
024819119
Fax (Brussels, Belgium)
024819299
Switchboard (Brussels, Belgium)
024819100
Macao
Country Code: 853
Technical Support
toll-free:0800582
Customer Service (Penang, Malaysia)
6046334949
Transaction Sales
toll-free:0800581
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Technical Support
toll-free:1800888298
Customer Service
046334949
Transaction Sales
toll-free:1800888202
Corporate Sales
toll-free:1800888213
Mexico
International Access Code: 00
Country Code: 52
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free:1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
E-mail: support.euro.dell.com/nl/nl/emaildell/
Technical Support
0206744500
Home/Small and Medium Business
0206745500
Home/Small and Medium Business Fax
0206744775
Home/Small and Medium Business Customer Care
0206744200
Corporate
0206745000
Corporate Fax
0206744779
Corporate Customer Care
0206744325
New Zealand
International Access Code: 00
Country Code: 64
E-mail (New Zealand): [email protected]

E-mail (Australia): [email protected]

Home and Small Business
0800446255
Government and Business
0800444617
Sales
0800441567
Fax
0800441566
Nicaragua
General Support
001-800-220-1006
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
E-mail Support (portable computers):
[email protected]
E-mail Support (desktop computers):
[email protected]
E-mail Support (servers):
[email protected]
Technical Support
67116882
Relational Customer Care
67117514
Home/Small Business Customer Care
23162298
Switchboard
67116800
Fax Switchboard
67116865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: [email protected]
Customer Service Phone
5795700
Customer Care
5795999
Sales
5795999
Customer Service Fax
5795806
Reception Desk Fax
5795998
Switchboard
5795999
Portugal
International Access Code: 00
Country Code: 35
E-mail: support.euro.dell.com/es/es/emaildell/
Technical Support
800834077
Customer Care
800300415or
800834075
Sales
800300410or800300411or
800300412or
1214220710
Fax
1214240112
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free:1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines
General Support
toll-free:1-877-270-4609
Singapore (Singapore)
International Access Code: 005
Country Code: 65
Technical Support
toll-free:8006011051
Customer Service (Penang, Malaysia)
6046334949
Transaction Sales
toll-free:8006011054
Corporate Sales
toll-free:8006011053
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
0117097710
Customer Care
0117097707
Sales
0117097700
Fax
0117060495
Switchboard
0117097700
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)
6046334810
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business

Technical Support
902100130
Customer Care
902118540
Sales
902118541
Switchboard
902118541
Fax
902118539
Corporate

Technical Support
902100130
Customer Care
902118546
Switchboard
917229200
Fax
917229583
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
E-mail: [email protected]
E-mail Support for Latitude and Inspiron:
Swe-[email protected]
E-mail Support for OptiPlex: [email protected]
E-mail Support for Servers: [email protected]
Technical Support
0859005199
Relational Customer Care
0859005642
Home/Small Business Customer Care
0858770527
Employee Purchase Program (EPP) Support
201401444
Fax Technical Support
0859005594
Sales
0859005185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com

E-mail: [email protected]

E-mail for French-speaking HSB and Corporate Customers:
support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)
0844811411
Technical Support (Corporate)
0844822844
Customer Care (Home and Small Business)
0848802202
Customer Care (Corporate)
0848821721
Fax
0227990190
Switchboard
0227990101
Taiwan
International Access Code: 002
Country Code: 886
Technical Support (portable and desktop computers)
toll-free:00801861011
Technical Support (servers)
toll-free:0080601256
Transaction Sales
toll-free:0080651228
or080033556
Corporate Sales
toll-free:0080651227
or080033555
Thailand
International Access Code: 001
Country Code: 66
Technical Support
toll-free:088006007
Customer Service (Penang, Malaysia)
6046334949
Sales
toll-free:088006009
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free:1-866-540-3355
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
Customer Care website: dell.co.uk/lca/customerservices
E-mail: [email protected]
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])
08709080500
Technical Support (direct/PAD and general)
08709080800
Global Accounts Customer Care
01344373185
or01344373186
Home and Small Business Customer Care
08709060010
Corporate Customer Care
08709080500
Preferred Accounts (500–5000 employees) Customer Care
01344373196
Central Government Customer Care
01344373193
Local Government & Education Customer Care
01344373199
Health Customer Care
01344373194
Home and Small Business Sales
08709074000
Corporate/Public Sector Sales
01344860456
Uruguay
General Support
toll-free:000-413-598-2521
U.S.A. (Austin, Texas)
International Access Code: 011
Automated Order-Status Service
toll-free:1-800-433-9014
AutoTech (portable and desktop computers)
toll-free:1-800-247-9362
Back to Contents Page
Country Code: 1
Consumer (HomeandHomeOffice)
Technical Support
toll-free:1-800-624-9896
Customer Service
toll-free:1-800-624-9897
DellNet™ Service and Support
toll-free:1-877-Dellnet
(1-877-335-5638)
Software Application Support
toll-free:1-800-433-9005
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans)
toll-free:1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free:1-800-283-2210
Business
Service and Technical Support
toll-free:1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Projectors Technical Support
toll-free:1-877-459-7298
Public(government,education,andhealthcare)
Service and Technical Support
toll-free:1-800-234-1490
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Dell Sales
toll-free:1-800-289-3355
or toll-free:1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free:1-888-798-7561
Software and Peripherals Sales
toll-free:1-800-671-3355
Spare Parts Sales
toll-free:1-800-357-3355
Extended Service and Warranty Sales
toll-free:1-800-247-4618
Fax
toll-free:1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
toll-free:1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
Back to Contents Page
Diagnostics: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide
•Obtaining Drivers and Firmware Upgrades •Tape Alert
Obtaining Drivers and Firmware Upgrades
To obtain the latest operating system drivers and firmware upgrades, please visit http://support.dell.com.
Tape Alert
TapeAlert is a tape drive status monitoring and messaging utility that makes it easy to detect problems that could affect backup quality. From the use of worn-out tapes to
defects in the drive hardware, TapeAlert provides easy-to-understand warnings of errors as they arise, and suggests a course of action to remedy the problem.
TapeAlert allows users and network managers to eliminate unnecessary errors and ensure that data integrity and security are never compromised. To take advantage of
TapeAlert, you need:
l TapeAlert-compatible tape drives
l TapeAlert-compatible backup software
How it works
TapeAlert compatible tape drives—such as the DELL PowerVault 110T SDLT 320 drive—are delivered with standard TapeAlert features. The internal TapeAlert firmware
constantly monitors the tape drive hardware and the media, checking for errors and potential difficulties. Any problems identified are flagged on a new SCSI log page.
After a backup has been completed, the TapeAlert-compatible backup application automatically reads the drive's TapeAlert SCSI log page to check for any problems. If an
error is flagged, the backup software displays a clear warning message on the user's monitor, and adds the TapeAlert messages to its logs. These messages are standard
across all applications that support TapeAlert, and are designed to give a clear explanation of the problem and suggested resolution. For example, users attempting to back
up onto a worn-out tape would encounter the message:
WARNING: The tape cartridge has reached the end of its useful life:
1. Copy the data you need to another tape
2. Discard the old tape
Errors Monitored
TapeAlert currently checks for the following types of errors:
l Drive recoverable read problems
l Drive recoverable write problems
l Drive unrecoverable read problems
l Drive unrecoverable write problems
l Drive hardware defects
l Worn-out media
l Wrong media used
l Abnormal error conditions
TapeAlert is an advanced technological standard that provides a comprehensive range of state-of-the-art features and functions. It has also been designed to allow
considerable expansion and development in the future, as new possibilities and opportunities open up.
Back to Contents Page
Back to Contents Page
Frequently Asked Questions: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's
Guide
Back to Contents Page
How can I ensure the
tape drive works
optimally?
You must provide adequate air flow for the internal tape drive to dissipate the heat resulting from continuous drive operation. Ensure that empty
bays have the appropriate blanking plates installed so that cooling airflow is maintained.
For long-term, troublefree operation, use the SDLT tape drives in a clean, smoke-free environment. For external drives, do not place the drive in a
dirty environment, for example, on the floor, near a busy walkway, or near a door. Avoid locations subject to sudden temperature changes, such
as near an outside door or window. For specific environmental limits, refer to the "Specifications" section.
How many times can I
use an SDLT cartridge?
The recommended maximum number of passes over any single part of the tape is 1,000,000. In practical terms, this is equivalent to about
17,850 uses.
How many times can I
use an SDLT cleaning
cartridge?
Each SDLT cleaning cartridge is good for 20 uses. Use one of the labels that come with the tape to keep track of the number of uses.
What types of tape
cartridges can I use with
my drive?
Use Super DLTtape I format cartridges with your drive, as specified in the SDLT standard. The tape drive can read, but not write, DLTtape IV
cartridges written by earlier DLTtape drives.

For how long can I
archive tapes?

SDLT cartridges can preserve the integrity of stored data for at least 30 years if proper storage conditions are observed. See Cartridge Care:
Caring for Tape Cartridges.
Back to Contents Page
Getting Help: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide
•Technical Assistance •Dell Enterprise Training and Certification •Problems With Your Order •Product Information •Returning Items for Warranty Repair or Credit •Before
You Call
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the procedures in the Troubleshooting section.
2. Run the system diagnostics and record any information provided.
3. UseDell'sextensivesuiteofonlineservicesavailableatDellSupportatsupport.dell.com for help with installation and troubleshooting procedures.
For more information, see the Online Services section.
4. If the preceding steps have not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an
Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see Technical Support Service and Before You Call.
Online Services
YoucanaccessDellSupportatsupport.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools
and information.
You can contact Dell electronically using the following addresses:
l World Wide Web
www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.euro.dell.com (for Europe only)
www.dell.com/la (for Latin American countries)
l Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
l Electronic Support Service
[email protected]
[email protected] (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
l Electronic Quote Service
[email protected]
[email protected] (for Asian/Pacific countries only)
l Electronic Information Service
[email protected]
AutoTech Service
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and
desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your
region.
Automated Order-Status System
You can call the automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report
on your order. See the contact information for your region.
Technical Support Service
Dell'stechnicalsupportserviceisavailable24hoursaday,7daysaweek,toansweryourquestionsaboutDellhardware.Ourtechnicalsupportstaffusecomputer-based
diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see Before You Call and then see the contact information for your region.
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available now; see www.dell.com/training for more information. This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available
when you call. See the contact information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number
to call to speak to a sales specialist, see the contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact information for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of any diagnostic information indicating the tests you have run and any error messages reported by the system diagnostics.
4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell.
Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands
at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system
documentation is available.

Back to Contents Page
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
CAUTION: Before servicing any components inside your computer, see your System Information document for important safety information.
Back to Contents Page
Introduction: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide
•Overview •Features •SCSI Bus Interface •Tape Backup Software •Obtaining Driver and Firmware Upgrades •Front Panel Features
Overview
TheDell™PowerVault™110TSDLT320tapedrivebuildsonthesuccessfulDLTtapeplatformandtechnology,combiningcapacityandperformancewithreliabilityandlow
cost of ownership, while maintaining backward read compatibility with earlier generations of DLTtape drives. With a combination of data compression and compaction, the Dell
PowerVault 110T SDLT 320 tape drive offers a formatted cartridge capacity of 160 GB (320 GB assuming a 2:1 compression ratio) and a sustained user data transfer rate of
16 MB/s (up to 32 MB/s with 2:1 compression).
The Dell PowerVault 110T SDLT 320 tape drive conforms to a 5.25-inch, full-height form factor and primarily uses Super DLTtape cartridges. It offers backward read capability
when using DLTtape IV cartridges.
Features
The Dell PowerVault 110T SDLT 320 tape drive has the following features:
l Breakthrough recording technology - Laser Guided Magnetic Recording
l Capacity of 160 GB (native), 320 GB (compressed*) on a single Super DLTtape cartridge
l Partial Response Maximum Likelihood (PRML) data encoding
l Sustained transfer rate of 16 MB/s (native)
l Backward read compatible with DLTtape IV cartridge media recorded on earlier DLTtape drives
l TapeAlert support
l Low Voltage Differential (LVD) Ultra 2 SCSI interface
l Ability to operate in a mode that is completely compatible with an earlier version of the product, Dell PowerVault 110T SDLT 220. If operating in this mode, the Drive
Density LED (labeled underneath with "220") will be illuminated. For details, see Front Panel Features later in this introduction
* Assumes 2:1 compression ratio. The actual capacity depends on the data set, which affects the actual compression ratio.
SCSI Bus Interface
Dell PowerVault 110T SDLT 320 tape drives are SCSI devices designed to operate on a Low Voltage Differential (LVD) Ultra 2 SCSI bus with a burst transfer rate of 80
MB/second. Do not attach the drive to a single-ended SCSI bus, and do not install the drive on the same SCSI bus as any single-ended devices: this will switch the LVD host
adapter into single-ended mode and will restrict performance.
Your host system must have a properly installed and configured SCSI host adapter or a SCSI controller on the system board (SCSI-2 or SCSI-3 compliant) with driver software
that supports the PowerVault 110T SDLT 320 drive. Dell recommends that you use a dedicated host bus adapter for the tape drive. Check the server documentation for the
specification of any built-in SCSI channels. Do not connect to a RAID controller channel; these are for disk drives only. Consult your system documentation.
Tape Backup Software
Drivers for Microsoft™ Windows®2000 for your PowerVault 110T SDLT 320 tape drive are included on the CD that came with your drive. You will need tape backup software
that supports the Dell PowerVault tape drive. Note that native backup applications (for example, the Unix tar command) generally do not provide the required data streaming
rate to get the full performance of your tape drive. Dell recommends using a backup application that provides improved memory management as well as other useful features,
such as TapeAlert. The Dell PowerSuites provide suitable products that have been tested with Dell PowerVault 110T SDLT 320 drives, as listed below:
Refer to the Operating Guide supplied with your backup application for full details of how to use your specific tape backup software. Make sure the latest patches and support
packs are installed for your software; obtain these from http://support.dell.com.
Obtaining Drivers and Firmware Upgrades
To obtain the latest operating system drivers, installation procedures, or firmware upgrades, please visit http://support.dell.com.
Front Panel Features
Computer Associates™
CA ARCServeIT®7.0 (or later) for Linux
CA ARCServeIT®7.0 (or later) for Novell®NetWare®
CA ARCServe®2000 (or later) for Windows 2000
Veritas®
Backup Exec™ 8.6 (or later) for Windows 2000
Backup Exec™ 9.0 (or later) for Novell®NetWare®
Figure 1. Front Panel
The front panel (see Figure 1) of your Dell PowerVault 110T SDLT 320 tape drive has three lights (LEDs), a grille through which air is drawn, and an eject button as described
below:

Back to Contents Page
LED/Button
Symbol
LED Color
Description
Drive Density LED (Left)
Amber
On = The tape is 220-formatted
Off = The tape is 320-formatted
Drive Status LED (Center)

Green
Blinking = The tape drive is in use. This includes functions such as:
l The tape is moving
l The drive is calibrating, reading, writing, or rewinding the tape
l The tape is loading, unloading, or rewinding.
On = The drive is idle. There may or may not be a cartridge in the tape drive.
Off = The tape drive has not been turned on or is not plugged into a power source.
Cleaning Required LED (Right)

Yellow
On = Cleaning required
Off = Cleaning is not required
Eject Button

Press the Eject button to eject the tape cartridge from the drive. When you press the button, the drive
completes any active writing of data to the tape, then ejects the cartridge.
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