Dell PowerVault 110T SDLT320 (Tape Drive) Owner's manual

Brand: Dell

Model: PowerVault 110T SDLT320 (Tape Drive)

Category: Tape drives

Type: Owner's manual

Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide

Please visit http://support.dell.com if you require further help and assistance, or to obtain drivers or firmware upgrades.

Information in this document is subject to change without notice.

Trademarks used in this text: Dell, PowerVault and the DELL logo are trademarks of Dell Computer Corporation. Microsoft and Windows are registered trademarks of

Microsoft Corporation. NetWare is a trademark of Novell, Inc. DLTtape and Super DLTtape are trademarks of Quantum Corporation. Other trademarks and trade names may

be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in

trademarks and trade names other than its own.

Patented under one or more of U.S. Patents Nos. 5,003,307; 5,016,009; 5,463,390; 5,506,580; held by Hi/FN, Inc.

Date of release: October 2002

Introduction

Setting Up the Tape Drive

Using the Tape Drive

Using the Tape Backup Software

Cartridge Care and Cleaning

Diagnostics

Troubleshooting

Frequently Asked Questions

Specifications

Regulatory Compliance

SCSI Connectors

Jumpers

Getting Help

Contacting Dell

Back to Contents Page

Cartridge Care and Cleaning: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's

Guide

•Appearance of SDLT Tapes •Cleaning the Tape Mechanism •Caring for Tape Cartridges

Appearance of SDLT Tapes

From the outside, the Super DLTtape™ cartridge looks very similar to the DLTtape IV cartridges. The basic geometry, write protection switch, and label space are unchanged

from the DLTtape IV cartridge. This simplifies the integration of Super DLTtape into existing operating environments and into automated tape libraries.

The Super DLTtape cartridge is easy to recognize; it has a different color than the DLTtape IV cartridge and contains a distinctive pattern molded into the shell. The Super

DLTtape cartridge has a keying feature to ensure you can not load it into previous generation DLTtape systems.

Cleaning the Tape Mechanism

When to Use the Cleaning Cartridge

SuperDLTtape drives do not require regular preventative cleaning due to improvements in the design. Do not clean your drive unless required. Your backup software or the

yellow Cleaning Required light (LED) notify you if you need to clean the drive. The location of the yellow Cleaning Required LED is shown in Figure 1.

Figure 1. Front Panel LEDs

Compatibility

The SDLT cleaning cartridge is for use in Super DLTtape drives, autoloaders, and libraries only.

Capacity

Each SDLT cleaning cartridge is good for 20 uses. Use one of the attached labels to keep track of the number of uses.

Loading a Cleaning Cartridge

To load a cleaning cartridge, follow these steps:

1. Insert the cleaning cartridge (with the front slide label slot facing outward) fully into the drive until the drive engages the cartridge and begins to take up the cleaning

media.

The green In Use light will blink and the cleaning cycle will begin automatically.

When the cleaning cycle completes the cartridge automatically ejects from the drive and the yellow Cleaning Required light shuts off.

2. Remove the cartridge, place it back into a plastic case, and mark the label after each cleaning.

For additional details about using cleaning cartridges in autoloaders and libraries, refer to the owner's manual for that product.

Cleaning Cartridge Care



1

Drive

Density

LED

(Amber)

2

Drive

Status

LED

(Green)

3

Cleaning

Required

LED

(Yellow)

4

Eject

Button

NOTE: On the last cleaning, the cleaning cartridge will not eject. Use the Eject button on the front of the drive to eject the expired cleaning cartridge and dispose of

the cartridge.

l Protect cartridges from shock, vibration and magnetic fields.

l Avoid exposure to direct sunlight, heat and moisture.

l Store cleaning cartridges vertically.

l Never touch the tape or tape leader. Dust and oils from your skin will contaminate the tape and affect performance.

l Always visually inspect a media cartridge before placing it in the drive. If damage is apparent, do not use the cartridge.



Caring for Regular (Non-cleaning) Tape Cartridges

l Always keep each tape cartridge in its protective plastic case when it is not in the tape drive.

l When carrying tape cartridges in their cases, always orient the cases so that the grooves in the cases interlock. This prevents the cases from slipping apart and falling.

l Never stack the tape cartridges in a stack of more than five.

l When placing tape cartridges in archival storage, stand each tape cartridge vertically.

l Do not carry cartridges loosely in a box or any other container. Allowing cartridges to hit together exposes them to unnecessary physical shock.

l Always observe the proper environmental conditions for the storage of tape cartridges. Refer to the cartridge reference card supplied with each cartridge. The ambient

operating environment for the tape cartridge is:

l If storage or transportation of a tape cartridge have exposed it to conditions outside the ambient values above, "condition" the tape cartridge to its operating environment

for a 24-hour period.

l Do not place cartridges on or near devices that may produce magnetic fields such as computer monitors, motors, or video equipment. Such exposure can alter or

erase data on the tape.

l Never apply adhesive labels or adhesive notes on the top, side, or bottom of a tape cartridge. Only use the user slide-in type label provided with each cartridge and

slide it over the label slot on the cartridge.

l Do not touch or allow direct contact with tape or tape leader. Dust or natural skin oils can contaminate the tape and impact tape performance.

l Do not expose the tape cartridge to moisture or direct sunlight.

l Do not insert any cartridge that has been dropped into tape drive without a thorough visual inspection. A dropped cartridge may have dislodged, loosened, or damaged

internal components.

l Avoid unnecessary opening of the cartridge door; this may expose the tape to contamination or physical damage.

l Do not use graphite pencils, water-soluble felt pens, or other debris-producing writing instruments on your labels. Never erase a label—replace it.

l Make sure you place the unused cartridge labels in the protective box so that you do not inadvertently pick them up along with the cartridge during subsequent usage.

(A static electricity charge on a cartridge may cause a label to cling to the cartridge.) A label that is accidentally inserted into the drive along with a cartridge can

prevent the hub reel and drive gear from meshing.

l Maintain clean operating, working, and storage environments.

l Follow all tape cartridge handling instructions that accompany your cartridges or tape drive.

Back to Contents Page

CAUTION: Ensure that only one label is stuck to the label area of the cartridge. Never use nonstandard labels, and never stick anything to the cartridge

other than in the label area.

Temperature

10°Cto40°C(50°Fto104°F)



Relative Humidity

20% to 80% (non-condensing)

Back to Contents Page

SCSI Connectors: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide

Figure 1 shows the location of the two 68-pin SCSI connectors available from the back of the Dell PowerVault 110T SDLT 320 tape drive, external model.

Figure 2 shows the location of the SCSI port available from the back of the Dell PowerVault 110T SDLT 320 tape drive, internal model.

Figure 1. Location of SCSI Connectors on Back of External Drive

Figure 2. Location of SCSI Port on Back of Internal Drive



1

SCSI ID

Selector

2

SCSI

Connectors (2)

3

Fan

4

Power

Connector

5

Power Switch



1

Power

Connector

(4-pin)

2

Controller

Diag Port

(8-pin)

(Diagnostic

use only; not

for customer

use)

3

Configuration

Jumper (Not

for customer

use) (8-pin)

4

Loader

Connector

RS-422

(8-pin)

5

SCSI ID

Jumper

Block

(10-pin)

6

TERMPWR

Block

(4-pin)

7

SCSI Port

(68-pin)

Back to Contents Page

Contacting Dell: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide

To contact Dell electronically, you can access the following websites:

l www.dell.com

l support.dell.com (technical support)

l premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold

customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which

codes to use, contact a local or an international operator.



Country (City)

International Access Code Country

Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Anguilla

General Support

toll-free:800-335-0031

Antigua and Barbuda

General Support

1-800-805-5924

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Website: www.dell.com.ar



Tech Support and Customer Care

toll-free:0-800-444-0733

Sales

0-810-444-3355

Tech Support Fax

1145157139

Customer Care Fax

1145157138

Aruba

General Support

toll-free:800-1578

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

E-mail (Australia): [email protected]



E-mail (New Zealand): [email protected]



Home and Small Business

1-300-65-55-33

Government and Business

toll-free:1-800-633-559

Preferred Accounts Division (PAD)

toll-free:1-800-060-889

Customer Care

toll-free:1-800-819-339

Corporate Sales

toll-free:1-800-808-385

Transaction Sales

toll-free:1-800-808-312

Fax

toll-free:1-800-818-341

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Website: support.euro.dell.com



E-mail: [email protected]



Home/Small Business Sales

0179567602

Home/Small Business Fax

0179567605

Home/Small Business Customer Care

0179567603

Preferred Accounts/Corporate Customer Care

06608056

Home/Small Business Technical Support

0179567604

Preferred Accounts/Corporate Technical Support

06608779

Switchboard

01491040

Bahamas

General Support

toll-free:1-866-278-6818

Barbados

General Support

1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com



E-mail: [email protected]



E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/



Technical Support

024819288

Customer Care

024819119

Home/Small Business Sales

toll-free:080016884

Corporate Sales

024819100

Fax

024819299

Switchboard

024819100

Bermuda

General Support

1-800-342-0671

Bolivia

General Support

toll-free:800-10-0238

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br



Customer Support, Technical Support

0800903355

Tech Support Fax

514815470

Customer Care Fax

514815480

Sales

0800903390

British Virgin Islands

General Support

toll-free:1-866-278-6820

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia)

6046334966

Customer Service (Penang, Malaysia)

6046334949

Transaction Sales (Penang, Malaysia)

6046334955

Canada (North York, Ontario)

International Access Code: 011

Automated Order-Status System

toll-free:1-800-433-9014

AutoTech (automated technical support)

toll-free:1-800-247-9362

Customer Care (from outside Toronto)

toll-free:1-800-387-5759

Customer Care (from within Toronto)

416758-2400

Customer Technical Support

toll-free:1-800-847-4096

Sales (direct sales—from outside Toronto)

toll-free:1-800-326-9463

Sales (direct sales—from within Toronto)

416758-2200

Sales (federal government, education, and medical)

toll-free:1-800-567-7542

Sales (major accounts)

toll-free:1-800-387-5755

TechFax

toll-free:1-800-950-1329

Cayman Islands

General Support

1-800-805-7541

Chile (Santiago)

Country Code: 56

City Code: 2

Sales, Customer Support, and Technical Support

toll-free:1230-020-4823

China (Xiamen)

Country Code: 86

City Code: 592

Tech Support website: support.ap.dell.com/china



Tech Support E-mail: [email protected]



Tech Support Fax

8181350

Home and Small Business Technical Support

toll-free:8008582437

Corporate Accounts Technical Support

toll-free:8008582333

Customer Experience

toll-free:8008582060

Home and Small Business

toll-free:8008582222

Preferred Accounts Division

toll-free:8008582062

Large Corporate Accounts GCP

toll-free:8008582055

Large Corporate Accounts Key Accounts

toll-free:8008582628

Large Corporate Accounts North

toll-free:8008582999

Large Corporate Accounts North Government and Education

toll-free:8008582955

Large Corporate Accounts East

toll-free:8008582020

Large Corporate Accounts East Government and Education

toll-free:8008582669

Large Corporate Accounts Queue Team

toll-free:8008582572

Large Corporate Accounts South

toll-free:8008582355

Large Corporate Accounts West

toll-free:8008582811

Large Corporate Accounts Spare Parts

toll-free:8008582621

Colombia

General Support

980-9-15-3978

Costa Rica

General Support

0800-012-0435

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Website: support.euro.dell.com



E-mail: [email protected]



Technical Support

02 22 83 27 27

Customer Care

02 22 83 27 11

Fax

02 22 83 27 14

TechFax

02 22 83 27 28

Switchboard

02 22 83 27 11

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Website: support.euro.dell.com



E-mail Support (portable computers): [email protected]



E-mail Support (desktop computers): [email protected]



E-mail Support (servers): [email protected]



Technical Support

70230182

Customer Care (Relational)

70230184

Home/Small Business Customer Care

32875505

Switchboard (Relational)

32871200

Fax Switchboard (Relational)

32871201

Switchboard (Home/Small Business)

32875000

Fax Switchboard (Home/Small Business)

32875001

Dominica

General Support

toll-free:1-866-278-6821

Dominican Republic

General Support

1-800-148-0530

Ecuador

General Support

toll-free:999-119

El Salvador

General Support

01-899-753-0777

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com



E-mail: [email protected]



E-mail Support (servers): [email protected]



Technical Support

0925331360

Technical Support Fax

0925331381

Relational Customer Care

0925331338

Home/Small Business Customer Care

0969379194

Fax

0925331399

Switchboard

0925331300

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Website: support.euro.dell.com



E-mail: support.euro.dell.com/fr/fr/emaildell/



Home and Small Business



Technical Support

0825387270

Customer Care

0825823833

Switchboard

0825004700

Switchboard (calls from outside of France)

0499754000

Sales

0825004700

Fax

0825004701

Fax (calls from outside of France)

0499754001

Corporate



Technical Support

0825004719

Customer Care

0825338339

Switchboard

0155947100

Sales

0155947100

Fax

0155947101

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Website: support.euro.dell.com



E-mail: [email protected]



Technical Support

06103766-7200

Home/Small Business Customer Care

0180-5-224400

Global Segment Customer Care

06103766-9570

Preferred Accounts Customer Care

06103766-9420

Large Accounts Customer Care

06103766-9560

Public Accounts Customer Care

06103766-9555

Switchboard

06103766-7000

Grenada

General Support

toll-free:1-866-540-3355

Guatemala

General Support

1-800-999-0136

Guyana

General Support

toll-free:1-877-270-4609

Hong Kong

International Access Code: 001

Technical Support (Dimension™ and Inspiron™)

29693188

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

29693191

Country Code: 852

Customer Service (non-technical, post-sales issues)

800938291

Transaction Sales

toll-free:800964109

Large Corporate Accounts HK

toll-free:800964108

Large Corporate Accounts GCP HK

toll-free:800903708

India

Technical Support

1600338045

Sales

1600338044

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Website: support.euro.dell.com



E-mail: [email protected]



Ireland Technical Support

1850543543

U.K. Technical Support (dial within U.K. only)

08709080800

Home User Customer Care

012044095

Small Business Customer Care

012044444

U.K. Customer Care (dial within U.K. only)

08709060010

Corporate Customer Care

012044003

Ireland Sales

012044444

U.K. Sales (dial within U.K. only)

08709074000

SalesFax

012040144

Fax

012045960

Switchboard

012044444

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Website: support.euro.dell.com



E-mail: support.euro.dell.com/it/it/emaildell/



Home and Small Business



Technical Support

0257782690

Customer Care

0269682114

Fax

0269682113

Switchboard

0269682112

Corporate



Technical Support

0257782690

Customer Care

0257782555

Fax

0257503530

Switchboard

02577821

Jamaica

General Support (dial from within Jamaica only)

1-800-682-3639

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Website: support.jp.dell.com



Technical Support (servers)

toll-free: 0120-1984-98

Technical Support outside of Japan (servers)

81-44-556-4162

Technical Support (Dimension™ and Inspiron™)

toll-free: 0120-1982-26

Technical Support outside of Japan (Dimension and Inspiron)

81-44-520-1435

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

toll-free:0120-1984-33

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

81-44-556-3894

24-Hour Automated Order Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400 employees)

044-556-3433

Large Corporate Accounts Sales (over 3500 employees)

044-556-3430

Public Sales (government agencies, educational institutions, and medical institutions)

044-556-1469

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Faxbox Service

044-556-3490

Switchboard

044-556-4300

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Technical Support

toll-free:080-200-3800

Sales

toll-free:080-200-3600

Customer Service (Seoul, Korea)

toll-free: 080-200-3800

Customer Service (Penang, Malaysia)

6046334949

Fax

2194-6202

Switchboard

2194-6000

Latin America

Customer Technical Support (Austin, Texas, U.S.A.)

512728-4093

Customer Service (Austin, Texas, U.S.A.)

512728-3619

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

512728-3883

Sales (Austin, Texas, U.S.A.)

512728-4397

SalesFax (Austin, Texas, U.S.A.)

512728-4600

or512728-3772

Luxembourg

International Access Code: 00

Country Code: 352

Website: support.euro.dell.com



E-mail: [email protected]



Technical Support (Brussels, Belgium)

024819288

Home/Small Business Sales (Brussels, Belgium)

toll-free:080016884

Corporate Sales (Brussels, Belgium)

024819100

Customer Care (Brussels, Belgium)

024819119

Fax (Brussels, Belgium)

024819299

Switchboard (Brussels, Belgium)

024819100

Macao

Country Code: 853

Technical Support

toll-free:0800582

Customer Service (Penang, Malaysia)

6046334949

Transaction Sales

toll-free:0800581

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Technical Support

toll-free:1800888298

Customer Service

046334949

Transaction Sales

toll-free:1800888202

Corporate Sales

toll-free:1800888213

Mexico

International Access Code: 00

Country Code: 52

Customer Technical Support

001-877-384-8979

or 001-877-269-3383

Sales

50-81-8800

or 01-800-888-3355

Customer Service

001-877-384-8979

or 001-877-269-3383

Main

50-81-8800

or 01-800-888-3355

Montserrat

General Support

toll-free:1-866-278-6822

Netherlands Antilles

General Support

001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

Website: support.euro.dell.com



E-mail: support.euro.dell.com/nl/nl/emaildell/



Technical Support

0206744500

Home/Small and Medium Business

0206745500

Home/Small and Medium Business Fax

0206744775

Home/Small and Medium Business Customer Care

0206744200

Corporate

0206745000

Corporate Fax

0206744779

Corporate Customer Care

0206744325

New Zealand

International Access Code: 00

Country Code: 64

E-mail (New Zealand): [email protected]



E-mail (Australia): [email protected]



Home and Small Business

0800446255

Government and Business

0800444617

Sales

0800441567

Fax

0800441566

Nicaragua

General Support

001-800-220-1006

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Website: support.euro.dell.com



E-mail Support (portable computers):

[email protected]



E-mail Support (desktop computers):

[email protected]



E-mail Support (servers):

[email protected]



Technical Support

67116882

Relational Customer Care

67117514

Home/Small Business Customer Care

23162298

Switchboard

67116800

Fax Switchboard

67116865

Panama

General Support

001-800-507-0962

Peru

General Support

0800-50-669

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Website: support.euro.dell.com



E-mail: [email protected]



Customer Service Phone

5795700

Customer Care

5795999

Sales

5795999

Customer Service Fax

5795806

Reception Desk Fax

5795998

Switchboard

5795999

Portugal

International Access Code: 00

Country Code: 35

E-mail: support.euro.dell.com/es/es/emaildell/



Technical Support

800834077

Customer Care

800300415or

800834075

Sales

800300410or800300411or

800300412or

1214220710

Fax

1214240112

Puerto Rico

General Support

1-800-805-7545

St. Kitts and Nevis

General Support

toll-free:1-877-441-4731

St. Lucia

General Support

1-800-882-1521

St. Vincent and the Grenadines

General Support

toll-free:1-877-270-4609

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Technical Support

toll-free:8006011051

Customer Service (Penang, Malaysia)

6046334949

Transaction Sales

toll-free:8006011054

Corporate Sales

toll-free:8006011053

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Website: support.euro.dell.com



E-mail: [email protected]



Technical Support

0117097710

Customer Care

0117097707

Sales

0117097700

Fax

0117060495

Switchboard

0117097700

Southeast Asian and Pacific

Countries

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

6046334810

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Website: support.euro.dell.com



E-mail: support.euro.dell.com/es/es/emaildell/



Home and Small Business



Technical Support

902100130

Customer Care

902118540

Sales

902118541

Switchboard

902118541

Fax

902118539

Corporate



Technical Support

902100130

Customer Care

902118546

Switchboard

917229200

Fax

917229583

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Website: support.euro.dell.com



E-mail: [email protected]



E-mail Support for Latitude and Inspiron:

Swe-[email protected]



E-mail Support for OptiPlex: [email protected]



E-mail Support for Servers: [email protected]



Technical Support

0859005199

Relational Customer Care

0859005642

Home/Small Business Customer Care

0858770527

Employee Purchase Program (EPP) Support

201401444

Fax Technical Support

0859005594

Sales

0859005185

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Website: support.euro.dell.com



E-mail: [email protected]



E-mail for French-speaking HSB and Corporate Customers:

support.euro.dell.com/ch/fr/emaildell/



Technical Support (Home and Small Business)

0844811411

Technical Support (Corporate)

0844822844

Customer Care (Home and Small Business)

0848802202

Customer Care (Corporate)

0848821721

Fax

0227990190

Switchboard

0227990101

Taiwan

International Access Code: 002

Country Code: 886

Technical Support (portable and desktop computers)

toll-free:00801861011

Technical Support (servers)

toll-free:0080601256

Transaction Sales

toll-free:0080651228

or080033556

Corporate Sales

toll-free:0080651227

or080033555

Thailand

International Access Code: 001

Country Code: 66

Technical Support

toll-free:088006007

Customer Service (Penang, Malaysia)

6046334949

Sales

toll-free:088006009

Trinidad/Tobago

General Support

1-800-805-8035

Turks and Caicos Islands

General Support

toll-free:1-866-540-3355

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Website: support.euro.dell.com



Customer Care website: dell.co.uk/lca/customerservices



E-mail: [email protected]



Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

08709080500

Technical Support (direct/PAD and general)

08709080800

Global Accounts Customer Care

01344373185

or01344373186

Home and Small Business Customer Care

08709060010

Corporate Customer Care

08709080500

Preferred Accounts (500–5000 employees) Customer Care

01344373196

Central Government Customer Care

01344373193

Local Government & Education Customer Care

01344373199

Health Customer Care

01344373194

Home and Small Business Sales

08709074000

Corporate/Public Sector Sales

01344860456

Uruguay

General Support

toll-free:000-413-598-2521

U.S.A. (Austin, Texas)

International Access Code: 011

Automated Order-Status Service

toll-free:1-800-433-9014

AutoTech (portable and desktop computers)

toll-free:1-800-247-9362

Back to Contents Page

Country Code: 1



Consumer (HomeandHomeOffice)

Technical Support

toll-free:1-800-624-9896

Customer Service

toll-free:1-800-624-9897

DellNet™ Service and Support

toll-free:1-877-Dellnet

(1-877-335-5638)

Software Application Support

toll-free:1-800-433-9005

Employee Purchase Program (EPP) Customers

toll-free:1-800-695-8133

Financial Services website: www.dellfinancialservices.com



Financial Services (lease/loans)

toll-free:1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-free:1-800-283-2210

Business

Service and Technical Support

toll-free:1-800-822-8965

Employee Purchase Program (EPP) Customers

toll-free:1-800-695-8133

Projectors Technical Support

toll-free:1-877-459-7298

Public(government,education,andhealthcare)

Service and Technical Support

toll-free:1-800-234-1490

Employee Purchase Program (EPP) Customers

toll-free:1-800-695-8133

Dell Sales

toll-free:1-800-289-3355

or toll-free:1-800-879-3355

Dell Outlet Store (Dell refurbished computers)

toll-free:1-888-798-7561

Software and Peripherals Sales

toll-free:1-800-671-3355

Spare Parts Sales

toll-free:1-800-357-3355

Extended Service and Warranty Sales

toll-free:1-800-247-4618

Fax

toll-free:1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

toll-free:1-877-DELLTTY

(1-877-335-5889)

U.S. Virgin Islands

General Support

1-877-673-3355

Venezuela

General Support

8001-3605

Back to Contents Page

Diagnostics: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide

•Obtaining Drivers and Firmware Upgrades •Tape Alert

Obtaining Drivers and Firmware Upgrades

To obtain the latest operating system drivers and firmware upgrades, please visit http://support.dell.com.

Tape Alert

TapeAlert is a tape drive status monitoring and messaging utility that makes it easy to detect problems that could affect backup quality. From the use of worn-out tapes to

defects in the drive hardware, TapeAlert provides easy-to-understand warnings of errors as they arise, and suggests a course of action to remedy the problem.

TapeAlert allows users and network managers to eliminate unnecessary errors and ensure that data integrity and security are never compromised. To take advantage of

TapeAlert, you need:

l TapeAlert-compatible tape drives

l TapeAlert-compatible backup software

How it works

TapeAlert compatible tape drives—such as the DELL PowerVault 110T SDLT 320 drive—are delivered with standard TapeAlert features. The internal TapeAlert firmware

constantly monitors the tape drive hardware and the media, checking for errors and potential difficulties. Any problems identified are flagged on a new SCSI log page.

After a backup has been completed, the TapeAlert-compatible backup application automatically reads the drive's TapeAlert SCSI log page to check for any problems. If an

error is flagged, the backup software displays a clear warning message on the user's monitor, and adds the TapeAlert messages to its logs. These messages are standard

across all applications that support TapeAlert, and are designed to give a clear explanation of the problem and suggested resolution. For example, users attempting to back

up onto a worn-out tape would encounter the message:

WARNING: The tape cartridge has reached the end of its useful life:

1. Copy the data you need to another tape

2. Discard the old tape

Errors Monitored

TapeAlert currently checks for the following types of errors:

l Drive recoverable read problems

l Drive recoverable write problems

l Drive unrecoverable read problems

l Drive unrecoverable write problems

l Drive hardware defects

l Worn-out media

l Wrong media used

l Abnormal error conditions

TapeAlert is an advanced technological standard that provides a comprehensive range of state-of-the-art features and functions. It has also been designed to allow

considerable expansion and development in the future, as new possibilities and opportunities open up.

Back to Contents Page

Frequently Asked Questions: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's

Guide

Back to Contents Page

How can I ensure the

tape drive works

optimally?



You must provide adequate air flow for the internal tape drive to dissipate the heat resulting from continuous drive operation. Ensure that empty

bays have the appropriate blanking plates installed so that cooling airflow is maintained.

For long-term, troublefree operation, use the SDLT tape drives in a clean, smoke-free environment. For external drives, do not place the drive in a

dirty environment, for example, on the floor, near a busy walkway, or near a door. Avoid locations subject to sudden temperature changes, such

as near an outside door or window. For specific environmental limits, refer to the "Specifications" section.



How many times can I

use an SDLT cartridge?



The recommended maximum number of passes over any single part of the tape is 1,000,000. In practical terms, this is equivalent to about

17,850 uses.



How many times can I

use an SDLT cleaning

cartridge?



Each SDLT cleaning cartridge is good for 20 uses. Use one of the labels that come with the tape to keep track of the number of uses.



What types of tape

cartridges can I use with

my drive?



Use Super DLTtape I format cartridges with your drive, as specified in the SDLT standard. The tape drive can read, but not write, DLTtape IV

cartridges written by earlier DLTtape drives.



For how long can I

archive tapes?



SDLT cartridges can preserve the integrity of stored data for at least 30 years if proper storage conditions are observed. See Cartridge Care:

Caring for Tape Cartridges.



Back to Contents Page

Getting Help: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide

•Technical Assistance •Dell Enterprise Training and Certification •Problems With Your Order •Product Information •Returning Items for Warranty Repair or Credit •Before

You Call

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1. Complete the procedures in the Troubleshooting section.

2. Run the system diagnostics and record any information provided.

3. UseDell'sextensivesuiteofonlineservicesavailableatDellSupportatsupport.dell.com for help with installation and troubleshooting procedures.

For more information, see the Online Services section.

4. If the preceding steps have not resolved the problem, call Dell for technical assistance.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an

Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see Technical Support Service and Before You Call.

Online Services

YoucanaccessDellSupportatsupport.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools

and information.

You can contact Dell electronically using the following addresses:

l World Wide Web

www.dell.com/

www.dell.com/ap/ (for Asian/Pacific countries only)

www.euro.dell.com (for Europe only)

www.dell.com/la (for Latin American countries)

l Anonymous file transfer protocol (FTP)

ftp.dell.com/

l Electronic Support Service

[email protected]

[email protected] (for Asian/Pacific countries only)

support.euro.dell.com (for Europe only)

l Electronic Quote Service

[email protected]

[email protected] (for Asian/Pacific countries only)

l Electronic Information Service

[email protected]

AutoTech Service

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on

availability.

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and

desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your

region.

Automated Order-Status System

You can call the automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report

on your order. See the contact information for your region.

Technical Support Service

Dell'stechnicalsupportserviceisavailable24hoursaday,7daysaweek,toansweryourquestionsaboutDellhardware.Ourtechnicalsupportstaffusecomputer-based

diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see Before You Call and then see the contact information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available now; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available

when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number

to call to speak to a sales specialist, see the contact information for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of any diagnostic information indicating the tests you have run and any error messages reported by the system diagnostics.

4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell.

Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands

at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system

documentation is available.



Back to Contents Page

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

CAUTION: Before servicing any components inside your computer, see your System Information document for important safety information.

Back to Contents Page

Introduction: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide

•Overview •Features •SCSI Bus Interface •Tape Backup Software •Obtaining Driver and Firmware Upgrades •Front Panel Features

Overview

TheDell™PowerVault™110TSDLT320tapedrivebuildsonthesuccessfulDLTtapeplatformandtechnology,combiningcapacityandperformancewithreliabilityandlow

cost of ownership, while maintaining backward read compatibility with earlier generations of DLTtape drives. With a combination of data compression and compaction, the Dell

PowerVault 110T SDLT 320 tape drive offers a formatted cartridge capacity of 160 GB (320 GB assuming a 2:1 compression ratio) and a sustained user data transfer rate of

16 MB/s (up to 32 MB/s with 2:1 compression).

The Dell PowerVault 110T SDLT 320 tape drive conforms to a 5.25-inch, full-height form factor and primarily uses Super DLTtape cartridges. It offers backward read capability

when using DLTtape IV cartridges.

Features

The Dell PowerVault 110T SDLT 320 tape drive has the following features:

l Breakthrough recording technology - Laser Guided Magnetic Recording

l Capacity of 160 GB (native), 320 GB (compressed*) on a single Super DLTtape cartridge

l Partial Response Maximum Likelihood (PRML) data encoding

l Sustained transfer rate of 16 MB/s (native)

l Backward read compatible with DLTtape IV cartridge media recorded on earlier DLTtape drives

l TapeAlert support

l Low Voltage Differential (LVD) Ultra 2 SCSI interface

l Ability to operate in a mode that is completely compatible with an earlier version of the product, Dell PowerVault 110T SDLT 220. If operating in this mode, the Drive

Density LED (labeled underneath with "220") will be illuminated. For details, see Front Panel Features later in this introduction

* Assumes 2:1 compression ratio. The actual capacity depends on the data set, which affects the actual compression ratio.

SCSI Bus Interface

Dell PowerVault 110T SDLT 320 tape drives are SCSI devices designed to operate on a Low Voltage Differential (LVD) Ultra 2 SCSI bus with a burst transfer rate of 80

MB/second. Do not attach the drive to a single-ended SCSI bus, and do not install the drive on the same SCSI bus as any single-ended devices: this will switch the LVD host

adapter into single-ended mode and will restrict performance.

Your host system must have a properly installed and configured SCSI host adapter or a SCSI controller on the system board (SCSI-2 or SCSI-3 compliant) with driver software

that supports the PowerVault 110T SDLT 320 drive. Dell recommends that you use a dedicated host bus adapter for the tape drive. Check the server documentation for the

specification of any built-in SCSI channels. Do not connect to a RAID controller channel; these are for disk drives only. Consult your system documentation.

Tape Backup Software

Drivers for Microsoft™ Windows®2000 for your PowerVault 110T SDLT 320 tape drive are included on the CD that came with your drive. You will need tape backup software

that supports the Dell PowerVault tape drive. Note that native backup applications (for example, the Unix tar command) generally do not provide the required data streaming

rate to get the full performance of your tape drive. Dell recommends using a backup application that provides improved memory management as well as other useful features,

such as TapeAlert. The Dell PowerSuites provide suitable products that have been tested with Dell PowerVault 110T SDLT 320 drives, as listed below:



Refer to the Operating Guide supplied with your backup application for full details of how to use your specific tape backup software. Make sure the latest patches and support

packs are installed for your software; obtain these from http://support.dell.com.

Obtaining Drivers and Firmware Upgrades

To obtain the latest operating system drivers, installation procedures, or firmware upgrades, please visit http://support.dell.com.

Front Panel Features

Computer Associates™

CA ARCServeIT®7.0 (or later) for Linux

CA ARCServeIT®7.0 (or later) for Novell®NetWare®

CA ARCServe®2000 (or later) for Windows 2000



Veritas®

Backup Exec™ 8.6 (or later) for Windows 2000

Backup Exec™ 9.0 (or later) for Novell®NetWare®

Figure 1. Front Panel

The front panel (see Figure 1) of your Dell PowerVault 110T SDLT 320 tape drive has three lights (LEDs), a grille through which air is drawn, and an eject button as described

below:



Back to Contents Page

LED/Button

Symbol

LED Color

Description

Drive Density LED (Left)



Amber

On = The tape is 220-formatted

Off = The tape is 320-formatted