Lexmark Optra N 4040 Reference Handbook

Category
Laser/LED printers
Type
Reference Handbook

This manual is also suitable for

First Edition (March, 1996)
The following paragraph does not apply to the United Kingdom or any country where such
provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES
THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow disclaimer of express or implied warranties in certain transactions, therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in later
editions of the publication. Improvements or changes in the products or the programs
described in this publication may be made at any time. Publications are not stocked at the
address given below; requests for publications should be made to your point of purchase.
A form for reader’s comments is provided at the back of this publication. If the form has
been removed, comments may be addressed to Lexmark International, Inc., Department
F95/035-3, 740 New Circle Road, Lexington, Kentucky 40511, U.S.A. Lexmark may use
or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Lexmark, MarkNet, MarkVision, Optra and WinWriter are trademarks of Lexmark
International, Inc.
IBM and ExecJet are registered trademarks of the International Business Machines
Corporation in the United States and/or in other countries. ExecJet is under license from
International Business Machines Corporation.
Other trademarks are the property of their respective owners.
© Copyright Lexmark International, Inc. 1996. All Rights Reserved.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,
Greenwich, CT 06836.
Contents
iii
Contents
4026-0XX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Power-On Self Test (Post) . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Service Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Diagnostics Aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Printer Diagnostic Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Service Diagnostic Test Page . . . . . . . . . . . . . . . . . . . . . . 1-16
User Mode Print Test Page . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Hex Trace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Restoring Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
4027-04W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Power-On Self Test (POST). . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Diagnostic Aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Customer Test Page (From WPS) . . . . . . . . . . . . . . . . . . . 2-10
Customer Test Page (Stand Alone) . . . . . . . . . . . . . . . . . . 2-10
Developed Image Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
WPS.INI File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
4033 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Power Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Reset, LAN Connected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Symptoms after Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Diagnostic Aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Sample Print Test (Models 20X and 30X) . . . . . . . . . . . . . . 3-5
Wrap Test for Adapter Ports. . . . . . . . . . . . . . . . . . . . . . . . . 3-5
LAN Connection Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Printer and LAN checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Printer checks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
LAN checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
iv
Laser Printer Reference Handbook
4037 / 4047-05E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power-on Self Test (POST). . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Print Test (Main Menu) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Developed Image Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Diagnostics Print Test 1. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Diagnostics Print Test 2. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Page Count Display Or Initialize . . . . . . . . . . . . . . . . . . . . 4-10
Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Button Lockout Mode (4047 Only). . . . . . . . . . . . . . . . . . . 4-12
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Sensor Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Adjustments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Print Head Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Print Registration Adjustment . . . . . . . . . . . . . . . . . . . . . . 4-14
Advanced Setup Menu (Early 4037 Models Only). . . . . . . 4-15
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Fastbytes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Hex Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Fuser Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Parts Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4039-1XX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Failures With Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Alphabetical List of Diagnostic Aids. . . . . . . . . . . . . . . . . . . 5-9
Operator Panel Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Network Connections and Checks . . . . . . . . . . . . . . . . . . 5-20
LAN Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Contents
v
Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Envelope Restraint Spring . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Paper Restraint Spring. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Printhead Skew - Level 1 . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Printhead Skew - Level 2 . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
4040 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Maintenance Approach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Diagnostic Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Error Code/Message Tables . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Operator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Symptom Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Diagnostic Aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Interlock Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Diagnostics Mode Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20
Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26
Envelope Feeder Separation Guide and Lower Separation Roll-
er Gap Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26
Paper Drawer Cassette Side Registration Adjustment. . . . 6-27
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28
System Board Connector Signals . . . . . . . . . . . . . . . . . . . 6-28
Paper Deck Switches, Sensors, Clutches, Solenoid, Motors. . .
6-37
Paper Deck Printed Circuit Boards. . . . . . . . . . . . . . . . . . . 6-37
Paper Deck Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-37
Option Controller Interface Connectors . . . . . . . . . . . . . . . 6-41
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43
vi
Laser Printer Reference Handbook
4047-05W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Customer Test Page (From WPS). . . . . . . . . . . . . . . . . . . 7-10
Customer Test Page (Stand Alone). . . . . . . . . . . . . . . . . . 7-10
Developed Image Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Service Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Diagnostics Test Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Diagnostics Test Page 2 . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Envelope Print Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Hex Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Set Page Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Printhead Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Print Registration Adjustment . . . . . . . . . . . . . . . . . . . . . . 7-16
Fuser Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Parts Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
4049-XXX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . 8-10
Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Diagnostics Mode Menu Structure . . . . . . . . . . . . . . . . . . 8-13
Diagnostics Mode Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Auto Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Auto Clean Frequency. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Auto Clean Delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Charge Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Disk Test/Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Duplex Feed 1 Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Duplex Feed 2 Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Envelope Enhance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Envelope Print Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Fuser Temperature And Warm-Up Time. . . . . . . . . . . . . . 8-21
Contents
vii
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-22
Maintenance Kit Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-22
Memory Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-22
Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23
Paper Feed Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23
Parallel Confidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23
Permanent Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24
Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24
Print Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24
Print Test 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-25
Print Test 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-26
Print Test 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-26
Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27
Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27
Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27
Top Margin and Duplex Quick Tests . . . . . . . . . . . . . . . . . 8-28
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-28
Wrap Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-28
Developed Image Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-29
LAN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-30
Print Test Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-30
Print Test with RIP Board Removed. . . . . . . . . . . . . . . . . . 8-31
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-32
viii
Laser Printer Reference Handbook
5045 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
Diagnostic/Maintenance Approach . . . . . . . . . . . . . . . . . . . . . . 9-3
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Diagnostics Mode Menu Structure . . . . . . . . . . . . . . . . . . . 9-7
Diagnostics Mode Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Compressor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Disk Test/Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10
Memory Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10
Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
Permanent Page Count. . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
Print Test 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
Print Test 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12
Print Test 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12
Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12
Wrap Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Density Adjustment Panel . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
LAN Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-14
Attendance/Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 9-15
Service Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Screen/Color Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Ordering Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21
Handling The Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-22
Optional Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-22
Using Print Density Adjustment (PDA)Panel. . . . . . . . . . . 9-22
Testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-22
Temperature/Humidity Sensor. . . . . . . . . . . . . . . . . . . . . . 9-23
117 Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-23
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-23
Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-23
Print Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-23
4026-0XX
4026-0XX
1-1
4026-0XX 1
Optra E
1-2
Laser Printer Reference Handbook
Notes:
4026-0XX
1-3
4026-0XX
4026-0XX
Diagnostics
Start
CAUTION:
NEVER
manually actuate or disable the top cover
interlock switch and the printhead shutter actuator at the same
time
. To perform some of the service checks and tests, such as
troubleshooting paper feed problems, you need to actuate the top cover
interlock switch with the covers opened or removed and power applied
to the machine. It is important for personal safety that you
DO NOT,
FOR ANY REASON
, disable the printhead shutter actuator when power
is on.
Remove power from the printer before you connect or disconnect any
cable or electronic board or assembly for personal safety and to prevent
damage to the printer.
Use the service error code, user error message, symptom table, service
checks, and diagnostic aids to determine the corrective action
necessary to repair a malfunctioning printer.
The lights on the operator panel can indicate either a user error
message or service error message. When a service error occurs the
printer stops printing and all operator panel LEDs blink in a continuous
pattern, indicating a service error, until the printer is powered off. If all
operator panel LEDs are blinking, go to the “Service Error Codes” on
page 1-5.
When a user error message occurs, one or two operator panel LEDs
are on solid or blinking. Go to the “User Error Message Table” on
page 1-8.
If your machine does not have a service error code and does not
complete POST, go to the “POST Symptom Table” on page 1-11. If your
machine completes POST without an error, and you have a symptom,
go to the “Symptom Table” on page 1-12. Locate your symptom and
take the appropriate action.
If a service error code appears while you are working on the machine,
go to the “Service Error Codes” on page 1-5 and take the indicated
action for that error.
If your printer did not successfully complete POST, locate the symptom
in the “POST Symptom Table” on page 1-11 and take the appropriate
action.
1-4
Laser Printer Reference Handbook
4026-0XX
If the printer completes all these steps and no error indications are
displayed, the printer has successfully completed the POST. If the
printer has completed POST without an error and a symptom exists, go
to the “Symptom Table” on page 1-12.
Power-On Self Test (Post)
The printer performs the following Power-On Self Test when powered
on:
1. All LEDs come on solid.
2. The fan turns on for 2 seconds.
3. All the LEDs turn off.
4. The engine board checks the status of the cover interlock switch.
5. The LEDs begin to turn on then off continuously.
6. The fan turns off.
7. The engine board checks the status of the paper exit sensor.
8. The engine board checks the status of the thermistor.
9. The fuser lamp turns on.
The printer may be idle for up to 40 seconds as the fuser warms
to operating temperature. Printer idle time is shorter if the fuser is
already warm.
10. The polygon motor (printhead motor) turns on.
11. The main motor turns on.
12. The paper feed gears turn.
13. The print cartridge drive gear engages.
14. The paper feed take-up shaft and D-roll assembly rotates to
home position. (The paper feed lift plate assembly is in the down
position).
15. All the LEDs turn off.
16. Model 4026-06A, 06D - The Ready LED turns on solid and the
Data LED blinks. Go to Step 17.
Model 4026-06B, 06E - The Ready LED turns on solid and the
Data LED blinks.
The controller board checks flash ROM installation.
The controller board verifies that flash is formatted.
The controller board attempts to format flash if unformatted.
The Data LED blinks during format.
The printer continues POST after format is complete.
If format fails, a “Flash Memory Failure” error displays.
4026-0XX
1-5
4026-0XX
17. The main drive motor turns off.
18. The polygon motor (printhead motor) turns off.
19. The Data LED turns off.
20. The Ready LED stays on solid.
If the printer completes all these steps and no error indications are
displayed, the printer has successfully completed the POST.
Service Error Codes
When a service error occurs the printer stops printing and all operator
panel LEDs blink in a continuous pattern, indicating a service error, until
the printer is powered off.
Press and release the operator panel button to display the service error
code. Locate the blinking LEDs in the following table and take the
indicated action.
Blinking Operator Panel LED Action
Software Service Error Code Run the Printer Diagnostic Test to
diagnose between the ROM SIMM
and the controller board. If no other
error code displays after the test
completes, replace the controller
board.
Fuser Failure Error Refer to the Cold Fuser Service
Check in the Service Manual.
Mirror Motor Error The Polygon Mirror Motor is not
rotating during printing. Replace the
engine board. If this does not correct
the problem, replace the printhead
assembly.
1-6
Laser Printer Reference Handbook
4026-0XX
Laser Diode Failure Replace the printhead assembly. If
this does not correct the problem,
replace the engine board.
Controller Card Failure Replace Controller board
Optional Memory Error Replace the optional memory SIMM.
If this does not correct the problem,
replace the controller board.
Fan Failure Error Refer to the Fan Service Check in
the Service Manual.
ROM Checksum Error Replace the ROM SIMM. If this does
not correct the problem, replace the
controller board.
Blinking Operator Panel LED Action
4026-0XX
1-7
4026-0XX
Base Memory Error Replace Controller board
NVRAM Failure Error Replace Controller board
ASIC Register Failure Error Replace Controller board
ASIC SRAM Failure Error Replace Controller board
Flash Memory Failure Error Replace the ROM SIMM w/Flash. If
this does not correct the problem,
replace the controller board.
Blinking Operator Panel LED Action
1-8
Laser Printer Reference Handbook
4026-0XX
User Error Message Table
When a user error message occurs the printer stops printing and one or
two operator panel LEDs are on solid or blinking until the printer is
powered off. Locate the printer’s LED Status in the following table and
take the indicated action.
Font Checksum Failure Error Replace the ROM SIMM. If this does
not correct the problem, replace the
controller board.
Engine Board Communications
Failure Error
Replace the engine board. If this
does not correct the problem,
replace the controller board.
Controller SRAM Failure Error Replace Controller board
User Error
Message
LED Status Action
Paper Jam Paper Jam on solid Open cover and clear any
paper jams. Close the top
cover. If the error message
is still present, refer to the
Paper Feed Service Check
in the Service Manual.
Blinking Operator Panel LED Action
4026-0XX
1-9
4026-0XX
Load Manual
Paper/Envelope
Load Paper blinks
and Press Button
on solid
Load media into the manual
slot and push the operator
panel button to resume
printing or do a front panel
reset by pressing and
holding the operator panel
button for more than three
seconds.
Load Paper/Load
Envelope
Load Paper on
solid and Press
Button on solid
Load media in the
appropriate paper tray and
push the operator panel
button to resume printing or
do a front panel reset by
pressing and holding the
operator panel button for
more than three seconds.
Top Cover Open Error on solid Close the top cover. If the
error LED remains on solid
and POST does not
continue, refer to the Cover
Interlock Service Check in
the Service Manual.
Memory Full/
Complex Page/
Resolution
Reduction
Warning/Data
Transmission Error
Error on solid and
Press Button on
solid
The printer memory is full or
the page is too complex to
print. The printer is forced to
reduce the resolution of a
formatted page to 300 dpi
before printing, or the printer
is unable to maintain the
required data transfer rate.
Refer to the “User
Secondary Error Message”
Table in the Service Manual.
Flash Memory Full Error blinks and
Press Button on
solid
This condition only occurs
when the Flash SIMM is
installed. (4026-06B, 06E)
Refer to the “User
Secondary Error Message”
Table in the Service Manual.
User Error
Message
LED Status Action
1-10
Laser Printer Reference Handbook
4026-0XX
User Secondary Error Message Table
Press and release the operator panel button two times to display the
user secondary error LED status. Each press and release action must
be performed within a half second. Locate the printer’s LED status in
the following table and take the indicated action.
User Error
Message
LED Status Action
Complex Page Ready, Error, and
Press Button on
solid
Switch the printing mode to
a different printing mode
using the Lexmark driver for
Windows, or push the
operator panel button to
resume printing, or do a
front panel reset by pressing
and holding the operator
panel button for more than
three seconds.
Memory Full Ready, Data,
Error, and Press
Button on solid
Change the printing mode to
Quick Print Plus or reduce
the complexity of the job or
the resolution, or push the
operator panel button to
resume printing, or do a
front panel reset by pressing
and holding the operator
panel button for more than
three seconds.
Resolution
Reduction
Ready, Data
blinking and the
Error, Press Button
on solid
Switch from the GL/2 or
raster mode to Quick Print
Plus mode using the
Lexmark driver for Windows,
or press the operator panel
button to resume printing,
or do a front panel reset by
pressing and holding the
operator button for more
than three seconds.
4026-0XX
1-11
4026-0XX
POST Symptom Table
Data Transmission
Error
Data, Error, and
Press Button on
solid
Switch to Print Accelerator
using the Lexmark driver for
Windows if 2MB of memory
or more is installed, or
switch to the GL/2 printing
mode using the Lexmark
driver for Windows, or push
the operator panel button to
resume printing, or do a
front panel reset by pressing
and holding the operator
panel button for more than
three seconds.
Flash Memory Full Error blinking and
Press Button on
solid
This condition only occurs
when the Flash memory is
full.
Symptom Action
POST completes except one or
more LEDs do not come on.
Refer to the Operator Panel Service
Check in the Service Manual.
None of the LEDs come on. Refer to the Operator Panel Service
Check in the Service Manual.
The printer is dead (No LEDs
come on, no motor turns)
Refer to the Low Voltage Power
Supply Service Check in the Service
Manual.
The fan does not come on. Refer to the Fan Service Check in the
Service Manual.
The fuser lamp does not come on. Refer to the Cold Fuser Service
Check in the Service Manual.
The polygon motor does not come
on.
Replace the printhead assembly. If
this does not fix the problem, replace
the engine board.
The main drive motor does not
come on.
Refer to the Main Drive Motor Service
Check in the Service Manual.
User Error
Message
LED Status Action
1-12
Laser Printer Reference Handbook
4026-0XX
Symptom Table
Locate your symptom in the following table and take the appropriate
action
The paper feed gears do not turn. Refer to the Paper Feed Service
Check in the Service Manual.
The paper feed solenoid picks
and tries to feed paper.
Refer tot he Paper Feed Service
Check in the Service Manual.
The toner/print cartridge gears do
not turn.
Refer to the Main Drive Motor Service
Check in the Service Manual.
Symptom Action
Dead printer Refer to the Low Voltage Power
Supply Service Check in the Service
Manual.
Fan not working Refer to the Fan Service Check in the
Service Manual.
Fan noisy Refer to the Fan Service Check in the
Service Manual.
Fuser parts melted Refer to the Cold Fuser Service
Check in the Service Manual.
Fuser Lamp doesn’t light Refer to the Cold Fuser Service
Check in the Service Manual.
Toner not fused to the paper Refer to the Cold Fuser Service
Check in the Service Manual.
Blank page Refer to the Print Quality Service
Check in the Service Manual.
Black page Refer to the Print Quality Service
Check in the Service Manual.
High or heavy background Refer to the Print Quality Service
Check in the Service Manual.
Offset print (image around
characters)
Refer to the Print Quality Service
Check in the Service Manual.
Symptom Action
4026-0XX
1-13
4026-0XX
Poor image (characters washed
out)
Refer to the Print Quality Service
Check in the Service Manual.
Paper jams Refer to the Paper Feed Service
Check in the Service Manual.
Main Drive Motor noisy Refer to the Main Drive Motor Service
Check in the Service Manual.
Main Drive Motor does not move Refer to the Main Drive Motor Service
Check in the Service Manual.
Main Drive Motor runs backward Replace the Engine board.
Paper is not picked or never
leaves the primary tray
Refer to the Paper Feed Frame
Assembly Service Check in the
Service Manual.
Paper is not picked or never
leaves the optional paper tray
(Tray 2)
Refer to the Optional Paper Tray 2
Service Check in the Service Manual.
Paper feeds continuously Refer to the Paper Feed Service
Check in the Service Manual.
Paper fails to exit printer or stack
in output bin
Refer to the Paper Feed Service
Check in the Service Manual.
Paper skew Refer to the Paper Feed Service
Check in the Service Manual.
Toner on the back of the page Refer to the Transfer Assembly
Service Check in the Service Manual.
Poor print quality Refer to the Print Quality Service
Check in the Service Manual.
Incorrect characters print Refer to the Print Quality Service
Check in the Service Manual.
Printer not communicating with
host
Refer to the Parallel Port Service
Check in the Service Manual.
White or black lines or bands Refer to the Print Quality Service
Check in the Service Manual.
Paper wrinkled or bent Refer to the Paper Feed Service
Check in the Service Manual.
Symptom Action
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Lexmark Optra N 4040 Reference Handbook

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Laser/LED printers
Type
Reference Handbook
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