Lexmark 4047-05W Reference Handbook

First Edition (March, 1996)

The following paragraph does not apply to the United Kingdom or any country where such

provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES

THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS

OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do

not allow disclaimer of express or implied warranties in certain transactions, therefore, this

statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are

periodically made to the information herein; these changes will be incorporated in later

editions of the publication. Improvements or changes in the products or the programs

described in this publication may be made at any time. Publications are not stocked at the

address given below; requests for publications should be made to your point of purchase.

A form for reader’s comments is provided at the back of this publication. If the form has

been removed, comments may be addressed to Lexmark International, Inc., Department

F95/035-3, 740 New Circle Road, Lexington, Kentucky 40511, U.S.A. Lexmark may use

or distribute any of the information you supply in any way it believes appropriate without

incurring any obligation to you.

Lexmark, MarkNet, MarkVision, Optra and WinWriter are trademarks of Lexmark

International, Inc.

IBM and ExecJet are registered trademarks of the International Business Machines

Corporation in the United States and/or in other countries. ExecJet is under license from

International Business Machines Corporation.

Other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use,

duplication or disclosure by the Government is subject to restrictions as set forth in

subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at

DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,

Greenwich, CT 06836.

Contents

iii

Contents

4026-0XX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Power-On Self Test (Post) . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Service Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Diagnostics Aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Printer Diagnostic Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Service Diagnostic Test Page . . . . . . . . . . . . . . . . . . . . . . 1-16

User Mode Print Test Page . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Hex Trace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Restoring Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . 1-22

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30

4027-04W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Power-On Self Test (POST). . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Diagnostic Aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Customer Test Page (From WPS) . . . . . . . . . . . . . . . . . . . 2-10

Customer Test Page (Stand Alone) . . . . . . . . . . . . . . . . . . 2-10

Developed Image Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

WPS.INI File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

4033 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Power Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Reset, LAN Connected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Symptoms after Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Diagnostic Aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Sample Print Test (Models 20X and 30X) . . . . . . . . . . . . . . 3-5

Wrap Test for Adapter Ports. . . . . . . . . . . . . . . . . . . . . . . . . 3-5

LAN Connection Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Printer and LAN checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Printer checks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

LAN checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

iv

Laser Printer Reference Handbook

4037 / 4047-05E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Power-on Self Test (POST). . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Print Test (Main Menu) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Developed Image Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Diagnostics Print Test 1. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Diagnostics Print Test 2. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Page Count Display Or Initialize . . . . . . . . . . . . . . . . . . . . 4-10

Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Button Lockout Mode (4047 Only). . . . . . . . . . . . . . . . . . . 4-12

LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Sensor Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Adjustments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Print Head Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Print Registration Adjustment . . . . . . . . . . . . . . . . . . . . . . 4-14

Advanced Setup Menu (Early 4037 Models Only). . . . . . . 4-15

Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Fastbytes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Hex Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Fuser Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Parts Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

4039-1XX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Failures With Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Alphabetical List of Diagnostic Aids. . . . . . . . . . . . . . . . . . . 5-9

Operator Panel Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Network Connections and Checks . . . . . . . . . . . . . . . . . . 5-20

LAN Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Contents

v

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Envelope Restraint Spring . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Paper Restraint Spring. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Printhead Skew - Level 1 . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23

Printhead Skew - Level 2 . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

4040 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Maintenance Approach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Diagnostic Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Error Code/Message Tables . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Operator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Symptom Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Diagnostic Aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Interlock Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Diagnostics Mode Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

Envelope Feeder Separation Guide and Lower Separation Roll-

er Gap Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

Paper Drawer Cassette Side Registration Adjustment. . . . 6-27

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28

System Board Connector Signals . . . . . . . . . . . . . . . . . . . 6-28

Paper Deck Switches, Sensors, Clutches, Solenoid, Motors. . .

6-37

Paper Deck Printed Circuit Boards. . . . . . . . . . . . . . . . . . . 6-37

Paper Deck Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-37

Option Controller Interface Connectors . . . . . . . . . . . . . . . 6-41

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43

vi

Laser Printer Reference Handbook

4047-05W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Customer Test Page (From WPS). . . . . . . . . . . . . . . . . . . 7-10

Customer Test Page (Stand Alone). . . . . . . . . . . . . . . . . . 7-10

Developed Image Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Service Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Diagnostics Test Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Diagnostics Test Page 2 . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Envelope Print Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Hex Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Set Page Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Printhead Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15

Print Registration Adjustment . . . . . . . . . . . . . . . . . . . . . . 7-16

Fuser Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17

Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Parts Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19

4049-XXX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . 8-10

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13

Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13

Diagnostics Mode Menu Structure . . . . . . . . . . . . . . . . . . 8-13

Diagnostics Mode Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16

Auto Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16

Auto Clean Frequency. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16

Auto Clean Delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16

Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Charge Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Disk Test/Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18

Duplex Feed 1 Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18

Duplex Feed 2 Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19

Envelope Enhance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19

Envelope Print Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20

Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20

Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20

Fuser Temperature And Warm-Up Time. . . . . . . . . . . . . . 8-21

Contents

vii

LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-22

Maintenance Kit Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-22

Memory Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-22

Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23

Paper Feed Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23

Parallel Confidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23

Permanent Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24

Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24

Print Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24

Print Test 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-25

Print Test 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-26

Print Test 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-26

Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27

Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27

Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27

Top Margin and Duplex Quick Tests . . . . . . . . . . . . . . . . . 8-28

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-28

Wrap Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-28

Developed Image Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-29

LAN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-30

Print Test Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-30

Print Test with RIP Board Removed. . . . . . . . . . . . . . . . . . 8-31

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-32

viii

Laser Printer Reference Handbook

5045 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1

Diagnostic/Maintenance Approach . . . . . . . . . . . . . . . . . . . . . . 9-3

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

Diagnostics Mode Menu Structure . . . . . . . . . . . . . . . . . . . 9-7

Diagnostics Mode Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8

Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8

Compressor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8

Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8

Disk Test/Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9

Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9

Flash Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10

LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10

Memory Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10

Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Permanent Page Count. . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Print Test 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Print Test 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12

Print Test 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12

Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12

Wrap Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13

Density Adjustment Panel . . . . . . . . . . . . . . . . . . . . . . . . . 9-13

LAN Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-14

Attendance/Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 9-15

Service Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21

Screen/Color Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21

Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21

Ordering Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-21

Handling The Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-22

Optional Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-22

Using Print Density Adjustment (PDA)Panel. . . . . . . . . . . 9-22

Testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-22

Temperature/Humidity Sensor. . . . . . . . . . . . . . . . . . . . . . 9-23

117 Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-23

Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-23

Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-23

Print Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-23

4026-0XX

1-1

4026-0XX 1

Optra E

1-2

Laser Printer Reference Handbook

Notes:

4026-0XX

1-3

4026-0XX

Diagnostics

Start

CAUTION:

NEVER

manually actuate or disable the top cover

interlock switch and the printhead shutter actuator at the same

time

. To perform some of the service checks and tests, such as

troubleshooting paper feed problems, you need to actuate the top cover

interlock switch with the covers opened or removed and power applied

to the machine. It is important for personal safety that you

DO NOT,

FOR ANY REASON

, disable the printhead shutter actuator when power

is on.

Remove power from the printer before you connect or disconnect any

cable or electronic board or assembly for personal safety and to prevent

damage to the printer.

Use the service error code, user error message, symptom table, service

checks, and diagnostic aids to determine the corrective action

necessary to repair a malfunctioning printer.

The lights on the operator panel can indicate either a user error

message or service error message. When a service error occurs the

printer stops printing and all operator panel LEDs blink in a continuous

pattern, indicating a service error, until the printer is powered off. If all

operator panel LEDs are blinking, go to the “Service Error Codes” on

page 1-5.

When a user error message occurs, one or two operator panel LEDs

are on solid or blinking. Go to the “User Error Message Table” on

page 1-8.

If your machine does not have a service error code and does not

complete POST, go to the “POST Symptom Table” on page 1-11. If your

machine completes POST without an error, and you have a symptom,

go to the “Symptom Table” on page 1-12. Locate your symptom and

take the appropriate action.

If a service error code appears while you are working on the machine,

go to the “Service Error Codes” on page 1-5 and take the indicated

action for that error.

If your printer did not successfully complete POST, locate the symptom

in the “POST Symptom Table” on page 1-11 and take the appropriate

action.

1-4

Laser Printer Reference Handbook

4026-0XX

If the printer completes all these steps and no error indications are

displayed, the printer has successfully completed the POST. If the

printer has completed POST without an error and a symptom exists, go

to the “Symptom Table” on page 1-12.

Power-On Self Test (Post)

The printer performs the following Power-On Self Test when powered

on:

1. All LEDs come on solid.

2. The fan turns on for 2 seconds.

3. All the LEDs turn off.

4. The engine board checks the status of the cover interlock switch.

5. The LEDs begin to turn on then off continuously.

6. The fan turns off.

7. The engine board checks the status of the paper exit sensor.

8. The engine board checks the status of the thermistor.

9. The fuser lamp turns on.

The printer may be idle for up to 40 seconds as the fuser warms

to operating temperature. Printer idle time is shorter if the fuser is

already warm.

10. The polygon motor (printhead motor) turns on.

11. The main motor turns on.

12. The paper feed gears turn.

13. The print cartridge drive gear engages.

14. The paper feed take-up shaft and D-roll assembly rotates to

home position. (The paper feed lift plate assembly is in the down

position).

15. All the LEDs turn off.

16. Model 4026-06A, 06D - The Ready LED turns on solid and the

Data LED blinks. Go to Step 17.

Model 4026-06B, 06E - The Ready LED turns on solid and the

Data LED blinks.

• The controller board checks flash ROM installation.

• The controller board verifies that flash is formatted.

• The controller board attempts to format flash if unformatted.

• The Data LED blinks during format.

• The printer continues POST after format is complete.

• If format fails, a “Flash Memory Failure” error displays.

4026-0XX

1-5

4026-0XX

17. The main drive motor turns off.

18. The polygon motor (printhead motor) turns off.

19. The Data LED turns off.

20. The Ready LED stays on solid.

If the printer completes all these steps and no error indications are

displayed, the printer has successfully completed the POST.

Service Error Codes

When a service error occurs the printer stops printing and all operator

panel LEDs blink in a continuous pattern, indicating a service error, until

the printer is powered off.

Press and release the operator panel button to display the service error

code. Locate the blinking LEDs in the following table and take the

indicated action.

Blinking Operator Panel LED Action

Software Service Error Code Run the Printer Diagnostic Test to

diagnose between the ROM SIMM

and the controller board. If no other

error code displays after the test

completes, replace the controller

board.

Fuser Failure Error Refer to the Cold Fuser Service

Check in the Service Manual.

Mirror Motor Error The Polygon Mirror Motor is not

rotating during printing. Replace the

engine board. If this does not correct

the problem, replace the printhead

assembly.

1-6

Laser Printer Reference Handbook

4026-0XX

Laser Diode Failure Replace the printhead assembly. If

this does not correct the problem,

replace the engine board.

Controller Card Failure Replace Controller board

Optional Memory Error Replace the optional memory SIMM.

If this does not correct the problem,

replace the controller board.

Fan Failure Error Refer to the Fan Service Check in

the Service Manual.

ROM Checksum Error Replace the ROM SIMM. If this does

not correct the problem, replace the

controller board.

Blinking Operator Panel LED Action

4026-0XX

1-7

4026-0XX

Base Memory Error Replace Controller board

NVRAM Failure Error Replace Controller board

ASIC Register Failure Error Replace Controller board

ASIC SRAM Failure Error Replace Controller board

Flash Memory Failure Error Replace the ROM SIMM w/Flash. If

this does not correct the problem,

replace the controller board.

Blinking Operator Panel LED Action

1-8

Laser Printer Reference Handbook

4026-0XX

User Error Message Table

When a user error message occurs the printer stops printing and one or

two operator panel LEDs are on solid or blinking until the printer is

powered off. Locate the printer’s LED Status in the following table and

take the indicated action.

Font Checksum Failure Error Replace the ROM SIMM. If this does

not correct the problem, replace the

controller board.

Engine Board Communications

Failure Error

Replace the engine board. If this

does not correct the problem,

replace the controller board.

Controller SRAM Failure Error Replace Controller board

User Error

Message

LED Status Action

Paper Jam Paper Jam on solid Open cover and clear any

paper jams. Close the top

cover. If the error message

is still present, refer to the

Paper Feed Service Check

in the Service Manual.

Blinking Operator Panel LED Action

4026-0XX

1-9

4026-0XX

Load Manual

Paper/Envelope

Load Paper blinks

and Press Button

on solid

Load media into the manual

slot and push the operator

panel button to resume

printing or do a front panel

reset by pressing and

holding the operator panel

button for more than three

seconds.

Load Paper/Load

Envelope

Load Paper on

solid and Press

Button on solid

Load media in the

appropriate paper tray and

push the operator panel

button to resume printing or

do a front panel reset by

pressing and holding the

operator panel button for

more than three seconds.

Top Cover Open Error on solid Close the top cover. If the

error LED remains on solid

and POST does not

continue, refer to the Cover

Interlock Service Check in

the Service Manual.

Memory Full/

Complex Page/

Resolution

Reduction

Warning/Data

Transmission Error

Error on solid and

Press Button on

solid

The printer memory is full or

the page is too complex to

print. The printer is forced to

reduce the resolution of a

formatted page to 300 dpi

before printing, or the printer

is unable to maintain the

required data transfer rate.

Refer to the “User

Secondary Error Message”

Table in the Service Manual.

Flash Memory Full Error blinks and

Press Button on

solid

This condition only occurs

when the Flash SIMM is

installed. (4026-06B, 06E)

Refer to the “User

Secondary Error Message”

Table in the Service Manual.

User Error

Message

LED Status Action

1-10

Laser Printer Reference Handbook

4026-0XX

User Secondary Error Message Table

Press and release the operator panel button two times to display the

user secondary error LED status. Each press and release action must

be performed within a half second. Locate the printer’s LED status in

the following table and take the indicated action.

User Error

Message

LED Status Action

Complex Page Ready, Error, and

Press Button on

solid

Switch the printing mode to

a different printing mode

using the Lexmark driver for

Windows, or push the

operator panel button to

resume printing, or do a

front panel reset by pressing

and holding the operator

panel button for more than

three seconds.

Memory Full Ready, Data,

Error, and Press

Button on solid

Change the printing mode to

Quick Print Plus or reduce

the complexity of the job or

the resolution, or push the

operator panel button to

resume printing, or do a

front panel reset by pressing

and holding the operator

panel button for more than

three seconds.

Resolution

Reduction

Ready, Data

blinking and the

Error, Press Button

on solid

Switch from the GL/2 or

raster mode to Quick Print

Plus mode using the

Lexmark driver for Windows,

or press the operator panel

button to resume printing,

or do a front panel reset by

pressing and holding the

operator button for more

than three seconds.

4026-0XX

1-11

4026-0XX

POST Symptom Table

Data Transmission

Error

Data, Error, and

Press Button on

solid

Switch to Print Accelerator

using the Lexmark driver for

Windows if 2MB of memory

or more is installed, or

switch to the GL/2 printing

mode using the Lexmark

driver for Windows, or push

the operator panel button to

resume printing, or do a

front panel reset by pressing

and holding the operator

panel button for more than

three seconds.

Flash Memory Full Error blinking and

Press Button on

solid

This condition only occurs

when the Flash memory is

full.

Symptom Action

POST completes except one or

more LEDs do not come on.

Refer to the Operator Panel Service

Check in the Service Manual.

None of the LEDs come on. Refer to the Operator Panel Service

Check in the Service Manual.

The printer is dead (No LEDs

come on, no motor turns)

Refer to the Low Voltage Power

Supply Service Check in the Service

Manual.

The fan does not come on. Refer to the Fan Service Check in the

Service Manual.

The fuser lamp does not come on. Refer to the Cold Fuser Service

Check in the Service Manual.

The polygon motor does not come

on.

Replace the printhead assembly. If

this does not fix the problem, replace

the engine board.

The main drive motor does not

come on.

Refer to the Main Drive Motor Service

Check in the Service Manual.

User Error

Message

LED Status Action

1-12

Laser Printer Reference Handbook

4026-0XX

Symptom Table

Locate your symptom in the following table and take the appropriate

action

The paper feed gears do not turn. Refer to the Paper Feed Service

Check in the Service Manual.

The paper feed solenoid picks

and tries to feed paper.

Refer tot he Paper Feed Service

Check in the Service Manual.

The toner/print cartridge gears do

not turn.

Refer to the Main Drive Motor Service

Check in the Service Manual.

Symptom Action

Dead printer Refer to the Low Voltage Power

Supply Service Check in the Service

Manual.

Fan not working Refer to the Fan Service Check in the

Service Manual.

Fan noisy Refer to the Fan Service Check in the

Service Manual.

Fuser parts melted Refer to the Cold Fuser Service

Check in the Service Manual.

Fuser Lamp doesn’t light Refer to the Cold Fuser Service

Check in the Service Manual.

Toner not fused to the paper Refer to the Cold Fuser Service

Check in the Service Manual.

Blank page Refer to the Print Quality Service

Check in the Service Manual.

Black page Refer to the Print Quality Service

Check in the Service Manual.

High or heavy background Refer to the Print Quality Service

Check in the Service Manual.

Offset print (image around

characters)

Refer to the Print Quality Service

Check in the Service Manual.

Symptom Action

4026-0XX

1-13

4026-0XX

Poor image (characters washed

out)

Refer to the Print Quality Service

Check in the Service Manual.

Paper jams Refer to the Paper Feed Service

Check in the Service Manual.

Main Drive Motor noisy Refer to the Main Drive Motor Service

Check in the Service Manual.

Main Drive Motor does not move Refer to the Main Drive Motor Service

Check in the Service Manual.

Main Drive Motor runs backward Replace the Engine board.

Paper is not picked or never

leaves the primary tray

Refer to the Paper Feed Frame

Assembly Service Check in the

Service Manual.

Paper is not picked or never

leaves the optional paper tray

(Tray 2)

Refer to the Optional Paper Tray 2

Service Check in the Service Manual.

Paper feeds continuously Refer to the Paper Feed Service

Check in the Service Manual.

Paper fails to exit printer or stack

in output bin

Refer to the Paper Feed Service

Check in the Service Manual.

Paper skew Refer to the Paper Feed Service

Check in the Service Manual.

Toner on the back of the page Refer to the Transfer Assembly

Service Check in the Service Manual.

Poor print quality Refer to the Print Quality Service

Check in the Service Manual.

Incorrect characters print Refer to the Print Quality Service

Check in the Service Manual.

Printer not communicating with

host

Refer to the Parallel Port Service

Check in the Service Manual.

White or black lines or bands Refer to the Print Quality Service

Check in the Service Manual.

Paper wrinkled or bent Refer to the Paper Feed Service

Check in the Service Manual.

Symptom Action

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