VeriFone HPV-20 Installation guide

HPV-20

Installation Guide

Software Versions: 3.00

Revision: A

HPV-20 Installation Guide

October 7, 2002

VeriFone®,Inc.

2455 Augustine Drive

Santa Clara, CA 95054

Telephone: 408-330-6300

http://www.verifone.com

Printed in the United States of America.

No part of this publication covered by the copyrights herein may be reproduced or copied

in any form or by any means — graphic, electronic, or mechanical, including

photocopying, taping, or information storage and retrieval systems — without written

permission of the publisher.

The contents of this document and all features and specifications are subject to change

without notice. The information contained herein does not represent a commitment on the

part of VeriFone, Inc.

Publications are not stocked at the address given above. Requests for VeriFone

publications should be made to your VeriFone representative.

VeriFone, the VeriFone logo, and Ruby SuperSystem are trademarks or registered

trademarks of VeriFone in the U.S. and/or other countries. Windows, Windows NT, and

Notepad are registered trademarks of Microsoft Corporation. All other trademarks or

brand names are the properties of their respective holders.

HPV-20 Installation Guide Revision History

Ver. Rev. Date Description

1.00 A February 9, 2001 Initial of release of system.

2.00

3.00

1September 20, 2002 Updates documentation and software to

include new startup sequences.

3.00 A October 7, 2002 Production release of software and

documentation.

HPV-20 Installation Guide ◆i

Contents

1. Introduction

UsingThisManual........................................2

Audience ...........................................2

Conventions.........................................2

BeforeWeBegin..........................................3

2. Installation

SystemRequirements......................................6

UnpacktheSystem........................................7

ChooseaLocation.........................................8

PrepareforInstallation.....................................9

MultiterminalandStandaloneSystems....................9

InstalltheRubySoftware...................................10

SetUptheHPV-20SystemHardware.........................12

InstalltheHPV-20SystemSoftware ..........................20

InstalltheRubySoftwareontheWorkstations ..................21

3. Troubleshooting

ErrorMessages...........................................24

ServiceandRepair ........................................25

PartsList................................................26

Cleaning ................................................27

CertificationsandEnvironmentals............................28

4. Index

ii ◆ HPV-20 Installation Guide

HPV-20 Installation Guide ◆1

1Introduction

The HPV-20™ System increases the uptime and reliability of the VeriFone®

Ruby SuperSystem®. The HPV-20 works with the Ruby system to provide the

following functions:

■Backup: Take a snapshot of the Ruby system files including all

application and data files

■Restore: Retrieve and load into the Ruby terminal a snapshot taken

earlier using the Backup function

■Upgrade: Update the software on the Ruby terminal to a later version

previously downloaded into the HPV-20 System

■Revert: Reload the software application that was running on the

Ruby terminal before the Upgrade function was run

In addition, the HPV-20 System allows the VeriFone Ruby Customer Support

Center to remotely conduct diagnostics while the Ruby SuperSystem is

operating.

J:\Doc\Frame\HPV-20\Graphics\With Ruby.bmp

Figure 1: HPV-20 System

2◆HPV-20 Installation Guide

Using This Manual

Audience

To use this manual you must have a basic knowledge of your computer,

mouse, and operating system, and be familiar with other MS-DOS®and

Microsoft®Windows®-based products. Therefore, instructions such as which

mouse button to press or how to select an item from a menu are not included.

Conventions

This manual uses the following documentation conventions:

Documentation Conventions

Convention Description

Filename.ext File names with extensions use initial capital letters. An

asterisk (*) appears if the file name could vary, as in

*.vfg.

“Option” vs. ‘value’ Gemstall “options” appear in double quotes.

Required ‘values’ for Gemstall options appear in single

quotes.

Example: The “Select Back_Office” option must be set

to ‘RubyLink’.

- Optional steps A procedure may contain required steps and optional

steps. Optional steps are bulleted. Choose one of the

options to continue.

1. Required steps Required steps are numbered. Follow the steps in the

order shown.

HPV-20 Installation Guide ◆3

Introduction

1

Before We Begin

Before we start, please read the following important information:

1. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY

VERIFONE, INC. COULD VOID THE USER’S AUTHORITY TO OPERATE

THIS EQUIPMENT.

2. THIS EQUIPMENT IS NOT INTENDED TO BE REPAIRED BY THE USER.

Regulatory Compliance

1. THIS EQUIPMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF

FCC RULES FOR A CLASS A DIGITAL DEVICE. OPERATION OF THIS

EQUIPMENT IN A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE OR

HARMFUL INTERFERENCE TO RADIO AND TV COMMUNICATIONS

REQUIRING THE USER TO TAKE WHATEVER STEPS NECESSARY TO

CORRECT THE INTERFERENCE.

2. THE HPV-20 COMPLIES WITH PART 68 OF THE FCC RULES. LOCATED ON

THE BOTTOM PANEL OF THIS UNIT IS A LABEL THAT CONTAINS, AMONG

OTHER INFORMATION, THE FCC REGISTRATION NUMBER AND RINGER

EQUIVALENCE NUMBER (REN) FOR THIS UNIT. IF REQUESTED, THIS

INFORMATION MUST BE PROVIDED TO THE TELEPHONE COMPANY.

REGISTERED EQUIPMENT USOC: RJ11C.

3. THIS EQUIPMENT IS DESIGNED TO CONNECT TO THE TELEPHONE

NETWORK WIRING USING THE TELEPHONE CORD AND MODULAR PLUG

PROVIDED.

4. THE REN DETERMINES THE QUANTITY OF DEVICES THAT MAY BE

CONNECTED THE TELEPHONE LINE. CONTACT THE LOCAL TELEPHONE

COMPANY TO DETERMINE THE TOTAL RENSTHAT MAY BE CONNECTED

TOALINE.

4◆HPV-20 Installation Guide

HPV-20 Installation Guide ◆5

2Installation

This chapter covers the following topics:

■System Requirements

■Unpack the System

■Choose a Location

■Prepare for Installation

■Install the Ruby Software

■Set Up the HPV-20 System Hardware

■Install the HPV-20 System Software

■Install the Ruby Software on the Workstations

6◆HPV-20 Installation Guide

System Requirements

In addition to the items listed on page 7, you must have the following to

install and use the HPV-20 System:

■Ruby SuperSystem: The Ruby controller in a multiterminal system

or standalone terminal in a single-Ruby location must be connected to

the e-PC as shown in the procedure beginning on page 12.

■RubyLink: When the Ruby application is installed, the “Select

Back_Office” option must be set to ‘RubyLink’ to assign the software

to communicate through the appropriate COM port.

■HPV-20: YoumusthaveanHPV-20RubyCardforeachterminalin

your Ruby SuperSystem. If your controller or standalone terminal

already had a Ruby Card configured for features such as car wash,

fast food, or expanded PLUs, it must now have a new card configured

for these features and HPV-20. In multiterminal systems, each

workstation must have a Ruby Card which is only configured for

HPV-20.

Note: Failure to replace your Ruby Card with one that includes the

HPV-20 feature may produce the following message:

Note: When you receive your new Ruby Card for the controller or

standalone terminal, you can receive credit for your old card.

Call VeriFone Sales Support at 1-888-297-7604 and select

option 1 to request a Return Merchandise Authorization

(RMA) before sending in your old Ruby Card.

Card not found, try again...

Insert HPV-20 Card now and press a key

(PRESS A KEY TO CONTINUE)

HPV-20 Installation Guide ◆7

Installation

2

Unpack the System

Carefully inspect the shipping carton and its contents for any damage that

may have occurred during shipment. If anything appears damaged,

immediately file a claim with the shipping company or carrier and notify your

VeriFone representative.

Warning: Never use damaged equipment. A shock or fire

hazard may exist if equipment is energized in a

damaged condition.

Remove the following items from the shipping carton:

■HPV-20 computer (e-PC)

■e-PC power supply

■Compact disk with HPV-20 Partitioning software

■Compact disk with HPV-20 Imaging software

■USB-to-serial, 9-pin converter

■(2) 9-pin null-modem adapters

■(2) 10-foot RS-232 shielded cables

■HASP key

■External modem

■Software license agreements

■Yellow warning label

■Quick reference card

Remove any protective plastic wrapping from the components and place the

components on a table or countertop. Make certain that you have all the parts

listed above before you begin. Contact the VeriFone Ruby Customer Support

Center if you are missing any of them.

Keep the shipping carton and any packing material in case it is necessary to

move components from one location to another or to return the equipment for

service.

8◆HPV-20 Installation Guide

Choose a Location

Most sites place the HPV-20 system near the controller or standalone Ruby

terminal on top of the counter or under the counter. Wherever you put the unit,

select a location which meets the following requirements:

■Distance: Within 50 feet (15.24 meters) of the Ruby terminal to

which it is connected

■Power: 120 volts AC, 60 Hz

■Temperature:

–Operating: 23 to 104° F (0 to 40° C)

–Non-operating: -40to158°F(-40to70°)C

■Humidity: 15 to 95% relative humidity at 40° C with no

condensation

Avoid locations with the following characteristics:

■Direct sunlight or objects that produce heat to reduce the risk of fire

■Moisture

■Excessive dust

■Electrical “noise” or devices that cause excessive voltage variations

such as air conditioners, fans, or high frequency security systems

HPV-20 Installation Guide ◆9

Installation

2

Prepare for Installation

Multiterminal and Standalone Systems

Install the HPV-20 System in the following order, using the procedures

beginning on the next page:

1. Install the Ruby application software on the terminal.

Note: You may allow the software to continue installing while you

do the next procedure.

2. Set up the HPV-20 System hardware.

3. Install the HPV-20 System software on the e-PC.

4. Multiterminal Systems: Install the Ruby application software on the

workstations.

10 ◆HPV-20 Installation Guide

Install the Ruby Software

Use software that supports the HPV-20 feature when installing or upgrading

the Ruby controller in a multiterminal system or standalone Ruby terminal in

a single-terminal system. Refer to the Gemstall Reference Manual.

Note: The HPV-20 enabled Ruby Card must be temporarily removed

when starting Genstall and replaced when the prompt, “Insert

HPV-20 Card now and press a key” is displayed.

If the Ruby terminal is connected to a back-office system using RubyLink for

communications, then RubyLink must be installed on two COM ports, which

requires a work-around. Do one of the following:

■Multiterminal system: Install RubyLink on a COM port on a

workstation and connect cable from the USB-to-serial converter to

the port assigned below in step 2.

■Standalone Ruby terminal: Contact the VeriFone Ruby Customer

Support Center for assistance in setting up a second COM port for

RubyLink on the single terminal.

Steps

Do the following when when selecting the site configuration in Gemstall:

1. Select ‘RubyLink’ as the “Back-Office” option in Gemstall.

Note: The back-office PC must run Gemcom32 to communicate

with the Ruby system when RubyLink is selected as the back-

office option in Gemstall.

2. Assign RubyLink to the COM port to which you will connect the

USB-to-serial, 9-pin converter. (In “Set Up the HPV-20 System

Hardware” procedures, see step 9.)

3. Select ‘HPV-20’.

4. Assign the HPV-20 primary COM port to COM 1 on the Ruby

controller and install all workstations as COM port “None”. Run the

RS-232 cable from the COM 1 port on the back of the Ruby terminal

to the red, null-modem adapter that is then connected to the serial port

of the e-PC. (In “Set Up the HPV-20 System Hardware” procedures,

see step 5.)

HPV-20 Installation Guide ◆11

Installation

2

5. While Gemstall is running, assemble the HPV-20 System using the

Hardware Setup procedure on the next page.

12 ◆HPV-20 Installation Guide

Set Up the HPV-20 System Hardware

The second step in installing the HPV-20 System is to set up the hardware.

The steps that follow use the ports on the e-PC noted in figure 2.

Steps

1. Place the yellow “Warning” label over the Ethernet Connection

located on the back of the e-PC.

2. Using the support stand, place the e-PC on its side with the white

ventilation grid facing up and the dark gray ventilation grid to your

right.

Note: The e-PC operates in this flat position or standing (with the

support stand) as shown in figure 1 on page 1.

3. Take one of the RS-232 cables and plug the

RJ-45 connector into the jack of the red, 9-pin

null-modem adapter.

4. Connect the null-modem adaptor into the

(dark green) serial port on the back of the

e-PC. (See figure 3.)

J:\Doc\Frame\HPV20\Graphics\rear with mini text 2.jpg

Figure 2: Rear View of e-PC (Horizontal)

HPV-20 Installation Guide ◆13

Installation

2

5. Plug the RJ-45 connector at the other end of the RS-232 cable into

COM 1 on the Ruby controller. (This step may be skipped until the

Ruby controller software is upgraded or installed.)

6. Take the second RS-232 cable and plug it into the second null-modem

adapter. (See figure 4.)

7. Connect the USB-to-serial, 9-pin converter to one

of the (black) USB serial ports on the e-PC.

8. Connect the 9-pin null-modem adapter to the other

end of the 9-pin converter. (See figure 4.)

Note: Do not connect the Ruby terminal to the e-

PC Ethernet port. ALWAYS plug the RS-232

cable into the null-modem adapter and only then plug the

null-modem adapter into the e-PC’s serial port.

J:\Doc\Frame\HPV20\Graphics\Camera\Null to Ruby.bmp

Figure 3: Null Modem and RS-232 Cable

-

USB-to

Serial

14 ◆HPV-20 Installation Guide

9. Connect the other end of the RS-232 cable to any open COM port on

the Ruby except COM 3.

Note: When the software on the Ruby terminal is installed or

upgraded, assign RubyLink to this port.

J:\Doc\Frame\HPV20\Graphics\Camera\Serial converter.bmp

Figure 4: Null Modem, RS-232 Cable, and USB-to-Serial Converter

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VeriFone HPV-20 Installation guide

VeriFone HPV-20 Installation guide

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