Whisper Announcement Call Flows 339
Whisper Announcement Design Impacts 340
Whisper Announcement Media Files 340
Whisper Announcement with Transfers and Conferences 340
Whisper Announcement Sizing Considerations 340
Bandwidth, Latency, and QoS Considerations 341
CHAPTER 9
Bandwidth, Latency, and QoS for Core Components 341
Sample Bandwidth Usage by Core Components 341
Bandwidth, Latency, and QoS for Ingress, Egress, and VXML Gateway 342
Bandwidth, Latency, and QoS for Unified CVP 343
Bandwidth Considerations for Unified CVP and VVB 343
Network Link Considerations for Unified CVP 344
Bandwidth Sizing 347
Network Latency 347
Port Usage and QoS Settings for Unified CVP 349
Bandwidth Provisioning and QoS Considerations for a WAN 349
Bandwidth, Latency, and QoS for Unified CCE 350
Unified CCE Bandwidth and Latency Requirements 350
Unified CCE Bandwidth Considerations 350
QoS Considerations for Unified CCE 354
Bandwidth, Latency, and QoS for Unified CM 359
Bandwidth for Agent Phones to Unified CM Cluster 359
Bandwidth, Latency, and QoS for Cisco Finesse 360
Cisco Finesse Desktop Latency 360
QoS for Cisco Finesse 360
Bandwidth, Latency, and QoS for Unified Intelligence Center 361
Parameters for Reporting Bandwidth 361
Network Bandwidth Requirements 361
Unified Intelligence Center Sample Bandwidth Requirement 361
Bandwidth, Latency, and QoS for Optional Cisco Components 362
Bandwidth, Latency, and QoS for Cisco MediaSense 362
Bandwidth, Latency, and QoS for Cisco Remote Expert Mobile 362
Bandwidth, Latency, and QoS for Enterprise Chat and Email 362
Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.6
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Contents