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User guide.
GH68-49331H
Printed in USA
VZW_UG_Crown_4x6.indd All Pages
User manual
Special features 1
Getting started 3
Front and back views 4
Assemble your device 5
Install a SIM card and memorycard 6
Charge the battery 6
S Pen 8
Start using your device 10
Use the Setup Wizard 10
Lock or unlock your device 11
Add a Google account 11
Add a Samsung account 12
Add an email account 12
Transfer data from your old device 12
Set up your voicemail 14
Navigation 15
Navigation bar 18
Home screen 20
Customize your Homescreen 21
Status bar 27
Notification panel 29
S Pen functions 32
Edge screen 42
Bixby 48
iVZW_N960U_EN_UM_TN_RG6_080918_FINAL
Table of contents
Always On Display 50
Flexible security 51
Multi window 57
Enter text 59
Emergency mode 62
Apps 64
Using apps 65
Access apps 65
Add an apps shortcut 65
Search for apps 66
Galaxy Essentials 66
Uninstall or disable apps 66
Sort apps 67
Create and use folders 67
App settings 68
Samsung apps 70
Calculator 70
Calendar 72
Camera and video 75
Clock 81
Contacts 85
Email 92
Galaxy Apps 95
Gallery 96
Internet 101
Messages 105
My Files 108
PENUP 110
Phone 111
Samsung Gear 123
ii
Samsung Health 124
Samsung Notes 126
Samsung Pay 128
SmartThings 130
Google apps 131
Android Pay 131
Chrome 131
Drive 131
Duo 131
Gmail 131
Google 131
Google Pay 132
Maps 132
Photos 132
Play Movies & TV 132
Play Music 132
Play Store 132
YouTube 133
Verizon Apps 134
Caller Name ID 134
Cloud 134
hum 134
My Verizon 134
Security and Privacy 134
Voicemail 134
Message+ 135
Settings 138
Access Settings 139
Search for Settings 139
Connections 140
iii
Wi-Fi 140
Bluetooth 143
Phone visibility 145
Data usage 145
Airplane mode 147
NFC and payment 147
Mobile hotspot 148
Tethering 151
Mobile networks 151
Location 152
Nearby device scanning 153
Connect to a printer 154
MirrorLink 154
Download booster 155
Virtual Private Networks 155
Ethernet 157
Sounds and vibration 157
Sound mode 157
Vibrations 158
Volume 159
Ringtone 160
Notification sounds 160
Do not disturb 160
System sounds 161
Key-tap feedback 161
Sound quality and effects 162
Separate app sound 162
Notifications 163
Manage notifications 163
Smart alert 163
iv
Display 164
Screen off settings 164
Screen brightness 164
Blue light filter 165
Font and screen zoom 165
Screen quality 166
Full screen apps 166
LED indicator 166
Smart stay 166
One-handed mode 167
Device maintenance 167
Quick optimization 167
Battery 168
Performance mode 168
Storage 169
Memory 171
Language and input 171
Date and time 175
Report diagnostic information 176
Reset 176
Factory data reset 177
Auto restart 179
System updates 180
Lock screen and security 180
Screen lock types 180
Biometrics 181
Clock and information 182
Google Play Protect 182
Find My Device 183
Security update 183
v
Install unknown apps 183
Samsung Pass 184
Secure Folder 184
App permission monitor 185
Secure startup 185
Encrypt SD card 185
Set up SIM card lock 186
View passwords 186
Security update service 187
Device administration 187
Credential storage 188
Advanced security settings 188
Accounts 189
Add an account 190
Backup and restore 191
Google settings 192
Accessibility 193
Vision 193
Hearing 195
Dexterity and interaction 195
More accessibility settings 196
Accessibility services 197
Other settings 197
Help 197
Manage game features 198
Phone assistance app 198
Dual messenger 199
About phone 199
Getting help 200
Videos 200
vi
Smart Simulator 200
Tips 200
Samsung Care 200
Legal 201
Intellectual property 202
Open source software 203
Disclaimer of warranties; exclusion of
liability 203
Modification of software 204
Samsung Knox 205
Maintaining water and dust resistance 205
Restricting children’s access to yourmobile
device 207
Samsung Electronics America, Inc. 208
vii
Special features
1
Meet Bixby
Bixby responds to your voice commands and
can help you understand your settings and
set up your Samsung device. See Bixby on
page48.
S Pen
The S Pen™ is a stylus designed for special
functions with Samsung Galaxy devices. It
uses Bluetooth Low Energy (BLE) to work as
a remote.
See S Pen functions on page32.
Camera
The camera on your device has several
unique features, such as:
lDual optical zoom
lLive focus
lAR emoji
lSuper slow mo
lDetect closed eyes, image blur, and lens
smudges
See Camera and video on page75.
Flexible security
Use your face, fingerprint, or iris to unlock
your device. See Flexible security on page51.
Stereo Speakers
Your device uses Dolby Atmos and stereo
speakers to deliver quality sound while
watching videos or listening to music.
See Sound quality and effects on page162
Water and dust
resistances
This device is rated IP68 using the Ingress
Protection rating system. See Maintaining
water and dust resistance on page205.
Special features 2
Front and back views
Front camera
Iris scanner
Power
S Pen
Volume
SIM/microSD card tray
Proximity/Light
sensor
Bixby
Flash
Dual camera
Fingerprint scanner
USB charger/
Accessory port
Heart rate sensor
Speaker
Headset jack
Mic
Iris recognition LED
LED indicator
Speaker
Getting started 4
Devices andsoftware are constantly evolving— the illustrations yousee here are for reference only.
Assemble your device
Learn about your mobile device hardware, assembly
procedures, and how to get started using your new device.
Getting started 5
Devices andsoftware are constantly evolving— the illustrations yousee here are for reference only.
Install a SIM card and
memorycard
When you subscribe to a cellular network, you are
provided with a SIM card. You may be able to use
your previous SIM card. Contact your service provider
for more details.
Warning: Small components such as SIMcards and
memory cards can pose a choking risk. Please be
careful when handling these cards to avoid
damaging them.
You can install an optional microSD™ memory card
(notincluded) to add more memory space to your
device. A memory card can be installed at any time.
It is not necessary to install it prior to using the
device.
Charge the battery
Your device is powered by a rechargeable battery.
Acharger (charging head and USB Type-C cable) is
included with the device for charging the battery
from any standard outlet.
Note: You should dry the inside of the charging port
before inserting a power connector to charge your
device. If the charging port is not fully dry, your
device may operate abnormally. For example, it may
charge more slowly or overheat.
The battery comes partially charged. You can use the
device while charging.
Caution: Use only charging devices and batteries (if
applicable) that are approved by Samsung. Samsung
charging devices and batteries are designed for your
device to maximize battery life. Using other charging
devices and batteries may void your warranty and
may cause damage.
Getting started 6
1. Insert the USB Type-C cable into the
USBcharger/Accessory port.
2. Connect the USB cable to the charging head, and
then plug the charging head into a standard
outlet.
3. Unplug the charging head from the outlet and
remove the USB cable from the device when
charging is complete.
Getting started 7
S Pen
The S Pen is a stylus that assists you in performing
various functions. For more information, see S Pen
functions on page32.
Note: To maintain the water-resistant and
dust-resistant features of your device, make sure
that the S Pen slot and opening are both maintained
free of dust and water, and the pen is securely
inserted prior to any exposure to liquids.
Devices and software are constantly evolving — the illustrations you see here are for reference only.
Getting started 8
Remove the S Pen
The S Pen stores inside your device for convenient
access.
1. Push the S Pen inward and release it.
2. Slide the S Pen out the rest of the way using the
notch on the end of the S Pen.
Replace the S Pen tip
You can replace the tip of the S Pen with the
includedkit.
1. Use tweezers to pull out the S Pen tip.
2. Insert the new pen tip and press until it clicks in
place.
Getting started 9
Start using your device
The instructions below explain how to turn your
device on or off.
To turn the device on:
uPress and hold the Power key until the device
turns on.
To turn the device off:
1. Press and hold the Power key.
2. Tap Power off, and confirm when prompted.
Use the Setup Wizard
The first time you turn your device on, the Setup
Wizard guides you through the basics of setting up
your device.
Follow the prompts to choose a default language,
connect to a Wi-Fi® network, set up accounts, choose
location services, learn about your device’s features,
and more.
Getting started 10
Lock or unlock your device
Use your device’s screen lock features to secure your
device. By default, the device locks automatically
when the screen times out.
To lock the device:
uPress the Power key.
To unlock the device:
uPress the Power key, or double-tap or touch and
press Home, and then drag your finger across
the screen.
The default Screen lock on your device is Swipe.
Tochoose a secure screen lock, see Set a secure
screen lock on page180.
Add a Google account
Your new device uses your Google™ account to fully
utilize its Android™ features.
1. From Settings, tap Accounts > Accounts.
2. Tap Add account > Google.
Note: When you sign in to a Google account, Factory
Reset Protection (FRP) is activated. FRP requires
your Google account information when resetting to
factory settings. For more information, see Factory
reset protection on page178.
Getting started 11
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