WARRANTY AND SERVICE
There is a 2-year warranty period if your new product stops working due to
manufacturing or material faults which begins from the documented date
of purchase. The warranty covers materials and the cost of labour. When
inquiring about service, please state the product name and serial number.
You can find this information on the type plate. You can write down the
information here in these instructions so that you have them at hand. This
makes it easier for the service technician to find the correct spare parts.
The warranty does not cover:
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Faults and damage that are not due to manufacturing or material issues
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Damage caused by failure to properly maintain the device - including failing to
clean it
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Fire and/or water damage or moisture damage on the product
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Damage caused during transport if the product was transported without proper
packaging
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Damage caused by the use of unoriginal spare parts
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Damage resulting from failing to follow the instructions on how to use the device
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If the device has not been set up/assembled as specified in the instructions
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If non-professionals have installed or repaired the product
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Batteries or any other parts subject to normal wear and tear
Damage during transport
If the product is damaged during transport and this is discovered when
the retailer delivers the product to the customer, this is exclusively a
matter between the customer and the retailer. In cases where
customers have handled the transport of the product themselves, the
supplier shall not be liable for any potential damage during transport.
Any damage caused during transport must be reported immediately and
no later than 24 hours after the product has been delivered. If not, the
customer’s claim will be rejected.
Unnecessary service
If the product is sent in to be serviced and it turns out that the fault
could have been fixed independently by following the product’s
instruction manual, the customer will need to pay the service fee.
Commercial purchases
Commercial purchases are all purchases of devices that are not
intended to be used in private households but instead intended to
be used for commercial purposes (in restaurants, cafés, canteens,
etc.) or intended to be rented out or otherwise used by multiple
users in turn.
There is no warranty offered for commercial purchases, as this