HP S430c 43.4-inch Curved Ultrawide Monitor User guide

Brand: HP

Model: S430c 43.4-inch Curved Ultrawide Monitor

Type: User guide

User Guide

Company, L.P.

macOS is a trademark of Apple Computer, Inc.,

registered in the U.S. and other countries.

HDMI, the HDMI Logo and High-Denition

Multimedia Interface are trademarks or

registered trademarks of HDMI Licensing LLC.

Windows is either a registered trademark or

trademark of Microsoft Corporation in the

United States and/or other countries.

DisplayPort™, the DisplayPort™ logo, and

VESA® are trademarks or registered

trademarks owned by the Video Electronics

Standards Association (VESA) in the United

States and other countries.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your product. To access the latest

user guide, go to http://www.hp.com/support,

and follow the instructions to nd your

product. Then select User Guides.

Second Edition: March 2020

First Edition: December 2019

Document Part Number: L72368-002

About this guide

This guide provides technical specications and information about monitor features, setting up the monitor,

using the software, and technical specications. Depending on the model, your monitor may not have all the

features included in this guide.

WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.

CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.

IMPORTANT: Indicates information considered important but not hazard-related (for example, messages

related to property damage). Warns the user that failure to follow a procedure exactly as described could

result in loss of data or in damage to hardware or software. Also contains essential information to explain a

concept or to complete a task.

NOTE: Contains additional information to emphasize or supplement important points of the main text.

TIP: Provides helpful hints for completing a task.

This product incorporates HDMI technology.

iii

iv About this guide

Table of contents

1 Getting started ............................................................................................................................................. 1

Important safety information ............................................................................................................................... 1

Product features and components ........................................................................................................................ 2

Features ............................................................................................................................................... 2

Webcam components .......................................................................................................................... 3

Front components ............................................................................................................................... 4

Rear components ................................................................................................................................ 5

Setting up the monitor .......................................................................................................................................... 6

Attaching the monitor stand ............................................................................................................... 6

Mounting the monitor head ................................................................................................................ 7

Removing the monitor stand ............................................................................................ 7

Attaching the monitor head to a mounting device ........................................................... 8

Video connection combinations .......................................................................................................... 9

Connecting the cables ....................................................................................................................... 10

Connecting USB devices .................................................................................................................... 15

Adjusting the monitor ....................................................................................................................... 16

Turning on the monitor ..................................................................................................................... 17

HP watermark and image retention policy ....................................................................................... 17

Installing a security cable ................................................................................................................. 18

2 Using the monitor ........................................................................................................................................ 19

Downloading software and utilities .................................................................................................................... 19

HP Device Bridge ............................................................................................................................... 19

The Information le ........................................................................................................................... 19

The Image Color Matching le ........................................................................................................... 19

Using the OSD menu ............................................................................................................................................ 20

Using the function buttons .................................................................................................................................. 21

Selecting the input source ................................................................................................................................... 22

Using the camera ................................................................................................................................................. 23

Setting up Windows Hello facial recognition ...................................................................................................... 24

Setting up Windows Hello on a computer with a Windows Hello camera ........................................ 24

Setting up Windows Hello using the monitor camera ...................................................................... 24

Setting up HP Device Bridge ................................................................................................................................ 25

Windows ............................................................................................................................................ 25

macOS ................................................................................................................................................ 25

Using HP Device Bridge ........................................................................................................................................ 26

Transferring les and data .................................................................................................................................. 26

Windows and macOS ......................................................................................................................... 26

Stopping HP Device Bridge .................................................................................................................................. 27

Windows ............................................................................................................................................ 27

macOS ................................................................................................................................................ 27

Adjusting blue light output .................................................................................................................................. 27

Using Auto-Sleep Mode ....................................................................................................................................... 27

Changing the Power Mode setting ...................................................................................................................... 28

Using PbP ............................................................................................................................................................. 28

3 Support and troubleshooting ........................................................................................................................ 30

Solving common issues ....................................................................................................................................... 30

Button lockouts ................................................................................................................................................... 31

Contacting support .............................................................................................................................................. 31

Preparing to call technical support ..................................................................................................................... 31

Locating the serial number and product number ............................................................................................... 32

4 Maintaining the monitor .............................................................................................................................. 33

Maintenance guidelines ....................................................................................................................................... 33

Cleaning the monitor ......................................................................................................................... 33

Shipping the monitor ......................................................................................................................... 34

Appendix A Technical specications ................................................................................................................. 35

110.24 cm (43.4 in) model specications ........................................................................................................... 35

Preset display resolutions ................................................................................................................................... 36

110.24 cm (43.4 in) model ................................................................................................................ 36

Power supply specication .................................................................................................................................. 36

Energy saver feature ........................................................................................................................................... 37

Appendix B Accessibility ................................................................................................................................. 38

Accessibility ......................................................................................................................................................... 38

Finding the technology tools you need ............................................................................................ 38

Our commitment ............................................................................................................................... 38

International Association of Accessibility Professionals (IAAP) ....................................................... 38

Finding the best assistive technology .............................................................................................. 39

Assessing your needs ..................................................................................................... 39

Accessibility for HP products .......................................................................................... 39

Standards and legislation .................................................................................................................................... 40

Standards .......................................................................................................................................... 40

Mandate 376 – EN 301 549 ............................................................................................ 40

Web Content Accessibility Guidelines (WCAG) ................................................................ 40

Legislation and regulations .............................................................................................................. 40

United States ................................................................................................................... 41

21st Century Communications and Video Accessibility Act (CVAA) ............................... 41

Canada ............................................................................................................................. 41

Europe ............................................................................................................................. 42

United Kingdom .............................................................................................................. 42

Australia .......................................................................................................................... 42

Worldwide ....................................................................................................................... 42

Useful accessibility resources and links .............................................................................................................. 43

Organizations .................................................................................................................................... 43

Educational institutions .................................................................................................................... 43

Other disability resources ................................................................................................................. 43

HP links .............................................................................................................................................. 43

Contacting support .............................................................................................................................................. 44

vii

viii

1 Getting started

Important safety information

An AC adapter and power cord is included with the monitor. If you use another cord, use only a power source

and connection appropriate for this monitor. For information about the correct power cord set to use with the

monitor, see the

Product Notices provided in your documentation kit.

WARNING! To reduce the risk of electric shock or damage to the equipment:

• Plug the power cord into an AC outlet that is easily accessible at all times.

• If the power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet.

• Disconnect power from the computer by unplugging the power cord from the AC outlet. When unplugging

the power cord from the AC outlet, grasp the cord by the plug.

For your safety, do not place anything on power cords or cables. Care should be taken to route all cords and

cables connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.

To reduce the risk of serious injury, read the Safety & Comfort Guide provided with your user guides. It

describes proper workstation setup and proper posture, health, and work habits for computer users. The

Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety &

Comfort Guide is also available on the Web at http://www.hp.com/ergo.

IMPORTANT: For the protection of the monitor and the computer, connect all power cords for the computer

and its peripheral devices (such as a monitor, printer, scanner) to a surge protection device such as a power

strip or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strip

must be specically labeled as having this capability. Use a power strip whose manufacturer oers a damage

replacement policy so that you can replace the equipment if surge protection fails.

Use the appropriate and correctly sized furniture designed to properly support your monitor.

WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,

chests, or carts may fall over and cause personal injury.

NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled

luminous environment to avoid interference from surrounding light and bright surfaces that might cause

disturbing reections from the screen.

Important safety information 1

Product features and components

Features

The monitor includes the following features:

● 110.24 cm (43.4 in) curved 1800 mm radius with 3840 × 1200 resolution, ultrawide backlit display, plus

full-screen support for lower resolutions

● Antiglare panel with an LED backlight

● Wide viewing angle to allow viewing from a sitting or standing position, or when moving from side to

side

● Integrated HP Device Bridge technology that allows you to use a single keyboard and mouse across two

connected computers to control software and transfer les and data from one computer to the other

● Integrated pop-up infrared (IR) and RGB camera with noise cancelling microphones for conferencing and

Microsoft Windows® Hello support

● Tilt adjustment capability

● Height adjustment capability

● DisplayPort™ (DP) video input

● High-Denition Multimedia Interface (HDMI) video input (cable provided)

● USB Type-C port with power delivery up to 65 W and DisplayPort Alternate Mode (DP Alt Mode)

● Dynamic power delivery up to 110 W distributed between USB Type-C port #1 and USB Type- C port #2

● USB 3.0 hub with two USB Type-C ports that connect to a computer (upstream); and four USB ports that

connect to USB devices (downstream)

● USB cable provided to connect the monitor's USB hub to the USB port on the computer

● Audio-out (headphone) jack

● Plug and Play capability, if supported by your operating system

● Security cable slot provision on rear of monitor for optional security cable

● On-screen display (OSD) adjustments in several languages for easy setup and screen optimization

● High-bandwidth Digital Content Protection (HDCP) copy protection on all digital inputs

● VESA® mounting bracket for attaching the monitor to a wall-mount device or swing arm

● Low blue light mode settings to create a more relaxing and less stimulating image

● Energy saver feature to meet requirements for reduced power consumption

NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit.

To access the latest user guide, go to http://www.hp.com/support and follow the instructions to nd your

product. Then select User Guides.

2 Chapter 1 Getting started

Webcam components

Table 1-1 Webcam components and their descriptions

Component Description

1 Microphones Noise-cancelling microphones.

2 IR transmitters Illuminate objects with IR light.

3 Webcam light On: The webcam is in use.

4 RGB camera Transmits your image in a video conference.

5 IR camera Transmits IR image for Windows Hello.

Product features and components 3

Front components

Table 1-2 Front components

Control Function

1 Pop-up webcam Integrated IR and RGB camera and noise-cancelling microphones.

2 Menu button Press to open the OSD main menu.

3 Function buttons Use these buttons to navigate through the OSD menu based on the indicators above the

buttons that are activated while the OSD menu is open.

NOTE: The function buttons are located under the front bezel edge of the monitor

below the power light.

4 Power button Turns the monitor on or o.

5 Power light White: The monitor is powered on.

Amber: The monitor is in a reduced power state because of inactivity. For more

information, see Using Auto-Sleep Mode on page 27.

4 Chapter 1 Getting started

Rear components

Table 1-3 Rear components

Component Function

1 Security cable slot Connects an optional security cable to the monitor.

2 Headphone jack Connects headphones to the monitor.

3 HDMI port Connects an HDMI cable from the monitor to a source device

such as a computer.

4 DisplayPort connector Connects the DisplayPort cable from the monitor to a source

device such as a computer.

5 Power connector Connects the power cord.

6 Power light White: The monitor is connected to power or powered on.

7 USB Type-C #1 port with DP Alt Mode,

USB upstream data, maximum power

delivery up to 65 W, and minimum power

delivery of 45 W

Connects a USB Type-C cable to a source device such as a

computer or game console. This USB Type-C port can function

as a DisplayPort audio/video input or as a USB 3.0 data

connection.

Charges most USB Type-C devices even when the monitor is in

sleep mode.

NOTE: The monitor must be set to Performance Mode. For

detailed instructions, see Changing the Power Mode setting

on page 28.

8 USB Type-C #2 port with DP Alt Mode,

USB upstream data, maximum power

delivery up to 65 W, and minimum power

delivery of 45 W

Connects a USB Type-C cable to a source device such as a

computer or game console. This USB Type-C port can function

as a DisplayPort audio/video input or as a USB 3.0 data

connection.

Charges most USB Type-C devices even when the monitor is in

sleep mode.

NOTE: The monitor must be set to Performance Mode. For

detailed instructions, see Changing the Power Mode setting

on page 28.

9 USB Type-A ports (4) (downstream) Connect USB cables to peripheral devices, such as a keyboard,

mouse, or USB hard drive, and provide data transfer.

Product features and components 5

NOTE: The USB Type-C port can also function as a USB port when connected to a USB Type-C port on a

source device.

The USB Type-C port can function as a DisplayPort audio/video input, a USB 3.0 upstream connection, or it

can be used to deliver up to 65 watts of power to a device. Power outputs are 5 V, 9 V, 10 V, 12 V, 15 V, and 20

V with a total maximum output of 65 W and a minimum output of 45 W.

Only devices accepting Non-limited Power Source (as dened in IEC 60950-1 clause 2.5) can be powered from

the USB Type-C port. For a specic equipment list, go to http://www.hp.com/go/hppc-60950-62368.

Setting up the monitor

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper

workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort

Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is

available on the Web at http://www.hp.com/ergo.

IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the

panel may cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will

not recover to its normal condition.

Attaching the monitor stand

The monitor ships with the stand attached. If you have removed the monitor stand for any reason and need to

attach it again, follow these instructions.

TIP: Consider the placement of the monitor, because surrounding light and bright surfaces might cause

interfering reections.

1. Position the monitor upside-down on the top edge on a at surface covered by a protective sheet made

of foam or a clean, dry cloth.

IMPORTANT: To position and stabilize the monitor, HP recommends that two people perform these

procedures.

2. Attach the stand to the connector on the back of the monitor head (1).

3. Secure the stand to the monitor head with the three screws included with the monitor (2).

6 Chapter 1 Getting started

Mounting the monitor head

The monitor head can be attached to a wall, swing arm, or other mounting xture.

IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a third-

party mounting solution to the monitor head, four 4 mm, 0.7 pitch, and 10 mm long screws are required.

Longer screws might damage the monitor head. Be sure to verify that the manufacturer’s mounting solution

is compliant with the VESA standard and is rated to support the weight of the monitor head. For best

performance, use the power and video cables provided with the monitor.

NOTE: This apparatus is intended to be supported by a UL- or CSA-Listed wall-mount bracket.

Removing the monitor stand

You can remove the monitor head from the stand to install the monitor head on a wall, a swing arm, or other

mounting xture.

IMPORTANT: Before disassembling the monitor, be sure that the monitor is turned o and all cables are

disconnected.

1. Disconnect and remove all cables from the monitor.

2. Position the monitor upside-down on the top edge on a at surface covered by a protective sheet made

of foam or a clean, dry cloth.

IMPORTANT: To position and stabilize the monitor, HP recommends that two people perform these

procedures.

3. Remove the three screws that attach the stand to the back of the monitor (1).

4. Lift the stand up and out away from the monitor head (2).

Setting up the monitor 7

Attaching the monitor head to a mounting device

1. Position the VESA mounting bracket so that the connector slot on the bracket is aligned with the

connector slot on the monitor.

2. Press the VESA bracket onto the rear of the monitor until it clicks into place.

3. Replace the three screws to secure the VESA plate to the monitor.

4. Attach the mounting plate to the wall or swing arm of your choice by inserting the four new VESA screws

provided with the VESA mounting bracket.

8 Chapter 1 Getting started

Video connection combinations

The following table lists the active video connection, image display location, upstream connection, and power

delivery connection for each combination of host computer video connections.

Table 1-4 Video connection combinations

Host computer

video

connections USB Type-C #1 USB Type-C #2 DisplayPort HDMI Left image Right image

USB Type-C #1

port and USB

Type-C #2 port

Active

DisplayPort Alt

mode

Upstream data

connection

Power delivery

up to 65 W

Active DisplayPort Alt mode

Power delivery (minimum

45 W)

USB Type-C #2 for HP Device

Bridge

Inactive Inactive USB Type-C

#2 host

computer

USB Type-C

#1 host

computer

USB Type-C #1

port and

DisplayPort

connector

Active

DisplayPort Alt

mode

Upstream data

connection

Power delivery

up to 65 W

USB Type-C #2 to DisplayPort

host computer for HP Device

Bridge

Active Inactive USB Type-C

#1 host

computer

DisplayPort

host

computer

USB Type-C #2

port and

DisplayPort

connector

USB Type-C #1

port to

DisplayPort host

computer for HP

Device Bridge

Upstream data

connection

Active DisplayPort Alt mode

Power delivery up to 65 W

USB Type-C #2 for HP Device

Bridge

Active Inactive USB Type-C

#2 host

computer

DisplayPort

host

computer

USB Type-C #1

port and HDMI

port

Active

DisplayPort Alt

mode

Upstream data

connection

Power delivery

up to 65 W

USB Type-C #2 to HDMI host

computer for HP Device Bridge

Inactive Active USB Type-C

HDMI

USB Type-C #2

port and HDMI

port

USB Type-C #1

port to HDMI

host computer

for HP Device

Bridge

Upstream data

connection

Active DisplayPort Alt mode

Power delivery up to 65 W

USB Type-C #2 for HP Device

Bridge

Inactive Active USB Type-C

HDMI

DisplayPort

connector and

HDMI port

USB Type-C #1 to

DisplayPort host

computer for HP

Device Bridge

Upstream data

connection

USB Type-C #2 to HDMI host

computer for HP Device Bridge

Active Active DisplayPort HDMI

NOTE: Desktop host computers must be connected to the USB Type-C #1 port for power delivery.

Setting up the monitor 9

Connecting the cables

NOTE: The monitor ships with select cables. Not all cables shown in this section are included with the

monitor.

1. Place the monitor in a convenient, well-ventilated location near the computer.

2. To provide a video signal to the monitor, connect a USB Type-C, DisplayPort, or HDMI video cable

between the monitor and source device (computer).

NOTE: Except for USB Type-C inputs, the monitor automatically determines which inputs have valid

video signals. USB Type-C input must be manually selected. To select any input, including USB Type-C,

open the OSD and select Input.

● Connect one end of a USB Type-C to USB Type-C cable (provided) to the USB Type-C port on the

rear of the monitor. Then connect the other end to a USB Type-C connector on the source device.

10 Chapter 1 Getting started

● Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor and

the other end to a DisplayPort connector on the source device.

NOTE: If you use a DisplayPort cable for the video signal, you must also connect a USB Type-C to

USB Type-A cable or a USB Type-C to USB Type-C cable between the monitor and source device.

This connection is required for HP Device Bridge and to provide the upstream connection to enable

the monitor hubs on the connected host device.

● Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to

the HDMI port on the source device.

NOTE: If you use an HDMI cable for the video signal, you must also connect a USB Type-C to USB

Type-A cable or a USB Type-C to USB Type-C cable between the monitor and source device. This

connection is required for HP Device Bridge and to provide the upstream connection to enable the

monitor hubs on the connected host device.

Setting up the monitor 11

3. If you are using a DisplayPort cable for video, you must connect either the provided USB Type-C to USB

Type-C cable or USB Type-C to USB Type-A cable between the computer and monitor. Connect the USB

Type-C connector to the USB Type-C port on the rear of the monitor. Then connect the USB Type-C

connector or the USB Type-A connector to the source device (computer), depending on which cable the

source device requires.

NOTE: You must connect either the USB Type-C to USB Type-C cable or the USB Type-C to USB Type-A

cable between the monitor and source device (computer) to enable HP Device Bridge and the USB Type-A

ports on the monitor.

12 Chapter 1 Getting started

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HP S430c 43.4-inch Curved Ultrawide Monitor User guide

HP S430c 43.4-inch Curved Ultrawide Monitor User guide

HP S430c 43.4-inch Curved Ultrawide Monitor User guide

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