Plexus PVT-30D User manual

Brand: Plexus

Model: PVT-30D

Category: IP phones

Type: User manual

PVT-30D Telephone

User’s Guide

Version 2.0

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PVT-30D Telephone User’s Guide

Version 2.0

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PVT-30D Quick Start

How to

Answer a call

Place a Call on

Hold

Transfer a Call:

Supervised

Program New

Personal Speed

Dial Numbers

Transfer a Call:

Unsupervised

Transfer a Call to

Voice Mail

Lift handset or press SPKR

PVT-30D Keys

Key Function/Description

FLASH Sends an internal flash signal for accessing feature codes

REDIAL Redials the last externally called number

OVERRIDE

1. Overrides Programming mode

2. Overrides the DND of another user (with appropriate privileges)

3. Intrudes on a live call of another user (with appropriate privileges)

4. Allows users to intrude on your active call

CALL-BACK Calls back the last called number that received a busy signal

CALL WAIT Audible and visual indication of another call waiting

CALLER ID Displays caller information on the last few calls

SCREEN

1. Scrolls through stored Caller ID

2. Displays Caller ID and/or information about calls on hold

3. Displays the User ID and Line ID for calls in progress

CALL 1-3 Used for incoming calls where there is no assigned programmable key

MSG Indicates new messages when flashing red

DND/FWD

1. Places your phone on Do Not Disturb

2. Identifies when your extension is forwarded by flashing

CONF

1. Adds parties to conference calls

2. Allows you to “camp on” to busy extensions

VOL 

VOL 

Increases / decreases volume

1. Handset

2. Speakerphone

HOLD Places callers on system hold

RELEASE Terminates call

MUTE Disables the microphone on the handset and speakerphone

XFER Transfers calls

SPKR Activates / deactivates speakerphone

LED Indicators

LED Description

Solid Red

Associated line or extension is in use

The extension is forwarded

Flashing Red Call on associated line or extension is on hold

Rapidly Flashing

Red

Associated line or extension is ringing

Solid Green Currently connected to the assigned line or extension

Flashing Green

Calls placed on Exclusive Hold from your phone (version 1.01 phones)

All calls placed on any kind of Hold from your phone (version 2.0 phones)

Rapidly Flashing

Green

Receiving a call on the associated line

Solid Amber Associated Extension is in Do Not Disturb

System: Press HOLD on phone. Any user can retrieve this call.

Exclusive: Press the green call indicator and the LED will begin flashing.

green The call can be retrieved only by the user who put the call on hold.

1. Press XFER.

2. Dial extension (user ID) number.

3. Announce the call.

4. Hang up.

If the user is not available, press MSG key to send call to voice mail or

press the flashing line key associated with the call to retrieve the call.

1. Hold OVERRIDE button down for 3 seconds.

2. Press VOL

 to scroll to “Define Key.”

3. Press SPKR (all programmable lights will light red).

4. Press an unused programmable key.

5. Press VOL

 to scroll to “Speed Dial.”

6. Press 9 + REDIAL + telephone number.

7. To continue, select another unused key or press OVERRIDE to exit.

1. Press XFER.

2. Dial extension (user ID) number.

3. Hang up.

1. Press XFER.

2. Dial extension (user ID) number.

3. Press MSG.

4. Hang up.

Predefined Programmable Keys (2.0 key telephones only)

Key Function/Description

HEADSET Toggles Headset Mode on / off: Red LED indicates Headset Mode on

PAGE ALL Pages all available key telephones

CALL REC Records current call to voice mail

ANS EMUL

Emulates answering machine:

LED on: Incoming voice mail messages will automatically play over the

speaker, press LED to retrieve call out of voice mail.

LED off: Incoming voice mail messages will cause LED to flash, press ANS.

EMUL to hear message being left, press ANS EMUL again to retrieve call

out of voice mail.

PVT-30D Telephone

& Voice Mail

Quick Start Guide

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Voice Mail Quick Start

How to

Change Mailbox Settings Menu

Record Your

Personal

Greeting

1. Press MSG key.

2. Enter your Password (if applicable, default is no password).

3. Press 3.

4. Press 8 three times to skip to the parameter “to record mailbox greeting #1.”

5. Press 1 to listen to current greeting.

6. Press 1 to record a new greeting.

7. Press # when finished recording.

Check Your

Messages

Internally

1. Press MSG key.

2. Enter your password (if applicable).

3. Press 1 to listen to your messages, while listening to your messages:

1 - Replays the message

2 - Saves the message

3 - Deletes current message

4 - Transfers the message

5 - Replies to message

6 - States the Date and Timestamp of the message

7 - Rewinds the message 3 seconds

8 - Pauses the message playback

9 - Fast forwards, 99 scans faster, 999 scans very fast, 9999 scans very

very fast, 99999 normal speed

0 - Repeats the Menu Commands

Check Your

Messages

Externally

This feature is only enabled if the Auto Attendant answers the system phone.

1. Call into the system.

2. Press

key after the Auto Attendant answers.

3. Enter your mail box number (extension number).

4. Enter your password (if applicable.)

5. Press 1 to listen to your messages, while listening to your messages:

1 - Replays the message

2 - Saves the message

3 - Deletes current message

4 - Transfers the message

5 - Replies to message

6 - States the Date and Timestamp of the message

7 - Rewinds the message 3 seconds

8 - Pauses the message playback

9 - Fast forwards, 99 scans faster, 999 scans very fast, 9999 scans very

very fast, 99999 normal speed

0 - Repeats the Menu Commands

Change Your

Password

1. Press MSG button.

2. Enter your current password (if applicable).

3. Press 3 to make changes to your mailbox settings.

4. Press 8 once to skip to parameter “to change your password.”

5. Press 1 to change your password.

6. Enter a new 4 digit password or

for NO password.

7. Press 1 to accept new password.

Change Your

Mailbox Settings

1. Press MSG key.

2. Enter your Password (if applicable, default is no password).

3. Press 3.

4. Press 8 the number of times indicated in the next chart to access menu

options listed.

Press 8 X

times to skip

to this option

Option Parameters

Language selection

English

Spanish

Korean

French

Portuguese

Enter new password or

press the

key for no password

Greeting #1 (default)

Greeting #2

Record greeting and press # when finished

Record your name and press # when finished

(this is the recording played by a directory in the

Auto Attendant)

Off (default)

1 Allow messages to be left (default)

2 Disallow messages to be left

Select group number to modify:

1 Add user to group

2 Hear list of users in group

3 Remove all users from group

1 Defined by the Auto Attendant (default)

2 Blind transfer

3 Screen caller

1 Sends caller to mailbox

2 Play custom intercept message

3 Play default intercept message (default)

1 Immediate

2 If no answer

3 Disabled (default)

Select the phone number to be used. Enter a

number from 1 - 4. This number will be from the

Call Forwarding and Remote Call Notification list.

Change Password

Select greeting to use

Record greeting #1

Record greeting #2

Record your name

Date and timestamp on / off

Set whether callers can

leave a message

Modify distribution group

settings

Select transfer type

Set busy options,

intercept message

Set options for Remote Call

Forwarding

Select the phone number for

Remote Call Forwarding

1 Notify remote telephone of new messages

2 Disabled (default)

Note: Remote Call Notification and Digital Pager

Notification may not both be active at the same

time

Set options for Remote Call

Notification

Select the phone number to be used. Enter a

number from 1 - 4. This number will be from the

Call Forwarding and Remote Call Notification list.

Select the phone number for

Remote Call Notification

Note: Requires a multi-

language enabled voice mail

system

Change Mailbox Settings Menu (cont.)

Press 8 X

times to skip

to this option

Set options for Digital Pager

Notification

1 Notify digital pager of new messages

2 Disabled (default)

Note: Remote Call Notification and Digital Pager

Notification may not both be active at the same time.

Call Forwarding and Remote Call Notification list

1-4. Four separate numbers may be entered to

be used with Call Forwarding and Remote Call

Notification. Only one number may be used at a

time.

Enter telephone number for digital pager

notification. To send a 2 second pause, dial

To send a

, dial

. To send a #, dial

1 - 9 attempts or

press 0 for unlimited attempts

5 attempts (default)

Enter the Remote Call

Forwarding and Remote Call

Notification phone numbers

Select greeting to use

Specify the number of times

that the system will attempt

to call a digital pager or

remote telephone number

1 - 99 minutes

15 minutes (default)

Specify the number of

minutes between tries for

Digital Pager Notification or

Remote Call Notification

ParametersOption

Commonly Used System Features

Feature Code Description

*22 + extension Places a hands-free call to the target extension

*23 Pages all available Key Telephones

*24 + User Group ID Pages all available Key Telephones in the target User Group

*27 Page answer (calls person who last paged)

*30 Logs User out of the system

*31 + User ID Logs User into the system

*32 + User Group ID Signs User out of the User Group

*33 + User Group ID Signs User into the User Group

*34 + User Group ID Places User in an unavailable state for calls to the User Group

*35 + User Group ID Places User back in an available state for calls to the User Group

*44 + extension Answers ringing calls at another User’s extension

*53 + extension Access a voice mailbox for a specific extension to leave a message

*62 + dn + # Forwards calls to an internal or external destination number (dn)

*66 + User ID Deactivates *67

*67 + User ID Forwards User’s calls (done at destination extension)

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Plexus, Plexus Key Telephone, PVT-30D is registered

product name used by BBS Access. All other copyrights and

trademarks used in this documentation are the properties

of their respective owners.

Disclaimer of Liability:

BBS Access provides features in its telephone systems that

are designed to enhance business productivity and in no

way endorse or encourage illegal recording or monitoring

of phone conversations. It is the sole responsibility of

each company, business, manager, and individual user

to verify and follow the applicable city, county, state, local,

and national laws with regard to using any recording or

monitoring feature of the Plexus telephone system. BBS

Access, its management, employees, and distribution

partners, claim no responsibility and accept no liability in

the individual operation of such features by any person,

user, business, company, or their respective employees.

photocopied, reproduced, translated, or converted to any electronic or

machine-readable form with prior written consent of BBS Access Pte Ltd.

Part No. MANPVT30D000

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WELCOME

Introduction

Congratulations on the acquisition of your Plexus PVT-30D Telephone. Your Plexus

telephone is designed to serve all of your communications needs. Many features of

the Plexus Telephone System promote efﬁ cient and effective communication - so that

you can work smarter.

About this user’s guide

This guide provides instructions that will enable you to take advantage of the many

valuable features of the PVT-30D Telephone and the Plexus Telephone System,

Version 2.00 or higher.

This guide includes three chapters that will provide the information needed to use

your Plexus PVT-30D telephone. These chapters include:

• Chapter 1, “Getting Started,” which provides information on the steps to follow to

begin using your Plexus phone.

• Chapter 2, “Telephone Tour,” which provides a short tour of the phone itself. This

chapter covers the keys, buttons, tones and lights of your Plexus phone.

• Chapter 3, “Everyday Features,” which provides in-depth information on the most

commonly used features of the Plexus Telephone system.

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Terms Used in This Guide

In this guide, the following deﬁ nitions apply:

User and User ID replace the traditional terminology of extension and extension

number. A user is any person or device (e.g., fax, modem, credit card scanner) that

places or receives calls on the system. Each user is assigned a unique User ID that is

used for system identiﬁ cation. Users can log in or sign in to the system with their User

ID at any available phone. When a user logs or signs in, the Plexus system knows

where the user is located and directs calls and messages accordingly. The advantage

of this design is that users are not tied to any particular phone or extension.

 Note: The Plexus system is usually conﬁ gured such that users have a “home”

phone to which they are logged in automatically when the system powers up. This

option enables the Plexus system operate like a conventional phone system.

User Group identiﬁ es a number of users who work in the same area (e.g., Operator,

Sales, Purchasing, Accounting). Each User Group is assigned a unique User Group

ID, which is used for system identiﬁ cation. A receptionist, operator, or auto-attendant

transfers calls to a User Group with the intention of reaching any available user in

that group.

Ofﬁ ce Manager is the person within your organization that manages the Plexus system.

System Administrator is the authorized Plexus technician that conﬁ gures your

Plexus system.

Conventions Used in This Guide

In this guide you will see the following conventions:

 Notes: which provide key information on the topic or step being discussed.

Tips: which provide a key recommendation.

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1 Getting Started

Gathering Information 1

Setting Up Your Key Phone 3

Setting Up Voice Mail 5

Using the Mailbox Menu 6

Changing Mailbox Settings 6

Setting User Parameters 6

Receiving and Sending Messages 8

Placing Calls 10

Placing Calls on Hold 13

Transferring Calls 14

Summary 16

2 Telephone Tour

Plexus Key Telephone 17

Feature Keys 19

Display 20

Dial Pad 21

Programmable Keys 21

Call Keys 21

Lights 21

Tones 23

3 Everyday Features

CONFIGURATION

- Programming Mode 26

• Use Headset 27

• Ring Types 28

• Ringer Volume Control 29

• Page Tone 30

• Call Notify 30

CONTENTS

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3 Everyday Features

CONFIGURATION

- Programming Mode

• Deﬁ ne Key 30

• Speed Dial 31

• ID Preference 32

• LCD Display Contrast 32

• Set Up Console 32

• Caller ID Format 33

• Setup PABX 34

TELEPHONE FEATURES

- Call Back 35

- Caller ID 36

• Viewing Stored Caller ID information 36

• Deleting Stored Caller ID information 36

• Caller ID Redial 37

- Call Notify 37

- Call Park 38

- Call Pickup 39

• Automatic Call Pickup 39

• User-Speciﬁ ed Call Pickup 40

• Group Speciﬁ c 40

- Call Screen/Busy Inquiry 40

- Call Waiting 40

• Notiﬁ cation 41

• Accepting a Waiting Call 41

• Rejecting a Waiting Call 41

- Conference 41

• Establishing a Conference Call 41

• Releasing Selected Parties 42

- Do Not Disturb (DND) 42

- Flash 43

- Hands-Free Calling 43

- Hold 44

• Consult Hold 44

• System Hold 44

• Exclusive Hold 44

• Recall 45

CONTENTS

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3 Everyday Features

- Paging 45

• Internal-ALL Users 45

• Internal-User Group 46

• External 46

• ALL-Points 47

• Answer Page 47

• Page Block 47

- Redial 48

- Speed Dial 48

• System Speed Dial 48

• Personal Speed Dial 48

- Transfer 49

• Supervised Transfer 49

• Unsupervised Transfer 50

VOICE MAIL FEATURES

- Using Voice Mail Options 51

• Copy and Transfer 52

• Activate Date and Time Stamp 53

• Fast Forward 53

- Change Mailbox Settings Menu 54

- Select Language 54

- Change Password 54

- Select Greeting 55

• Record Greeting #1 55

• Record Greeting #2 55

• Record Your Name 56

- Call Record 56

- Answering Machine Emulation-Live Call Screen 56

• Passive Mode 57

• Active Mode 57

CONTENTS

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Chapter 1

Getting Started

This chapter presents step-by-step information to help you set up your

Plexus PVT-30D telephone and voice mail. The voice mail features are

available only if your Plexus system is equipped with the Plexus Voice

Mail feature.

You should read this entire chapter in its order and complete every step

to enable you to perform the basic telephone-related tasks. For detailed

information, refer to the chapters that follow or to the Plexus Quick

Start card at the beginning of this guide. When you ﬁ nish this chapter,

it’s a good idea to tear out the Plexus Quick Start card for an immediate

reference.

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Gathering Information

The ﬁ rst thing you need to do with your Plexus phone is to identify your ofﬁ ce manager and

obtain the following information:

• Your User ID and password for logging in

 Note: Your user ID is what is referred to as an extension number with other systems.

Throughout this book, the User ID and extension number are called User ID.

• Your voice mailbox number, if your Plexus system is equipped with the Voice Mail feature

• Your voice mail password, which has a four-character maximum (the default is no password)

• The digit used to access an outside line - also known as the trunk access digit (usually 9 or 0)

• The digit used to reach the operator- also known as the operator access digit (usually 0 or 9)

 Note: In most other countries, the trunk access digit is typically 0 and the operator

access digit is 9. While in the U.S., the trunk access digit is 9 and the operator access

digit is 0.

• The digit used to access features on the PVT-30D Telephone - also known as the feature

access digit

• The voice mail feature access digit

Optional Information

• All alias user ID(s) assigned to you

 Note: An alias allows you to have several personas for receiving different types of calls.

• Your user group (e.g., sales, technical support) and user group ID

 Note: A user group ID is the unique ID that identiﬁ es a number of users who work

in the same area and are assigned to a group. Sales is an example of a group.

• Any other user groups to which you have access and the IDs

• Information about keys (preprogrammed or deﬁ ned by your ofﬁ ce manager) for speed

dial, monitoring, or direct access

• List of system-wide speed dial numbers and codes

• Account codes to access long distance service and/or outside lines

• A list of any call restrictions that may apply to you

Chapter 1 Getting Started

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Chapter 1 Getting Started

Setting Up Your Key Phone

This section presents step-by-step information to help you set up your Plexus PVT-30D

telephone and perform basic telephone-related tasks.

To conﬁ rm you are using a Plexus PVT-30D Telephone with software, Version 2.00 or higher:

1 Unplug and re-plug your phone cord in the back of the phone.

- or -

2 Press *99

The display will temporarily indicate the software version.

Adjusting Phone Settings

You can adjust the Plexus Telephone settings to accommodate your individual preferences.

Adjustments can include volume, ring type, and display.

Volume

There are three independent volume parameters: ring, handset, and speaker. Each volume

parameter has eight levels. Handset and speaker volume are adjusted during use and ring

volume is adjusted through programming mode or when the phone is ringing.

Ring

To enter programming mode and adjust ring volume:

1 Press and hold down the OVERRIDE button for 3 seconds.

2 Locate the “Ringer Volume” prompt by pressing either the VOL▼or VOL▲ key.

3 Select the desired volume by pressing either CONF to decrease the volume or XFER

to increase the volume. 0 is the lowest level and 7 is the highest.

4 Press OVERRIDE to store your changes and exit programming mode.

Handset

To adjust the handset volume:

1 Pick up the handset and listen to the dial tone.

2 Press the VOLTor VOLSkey to select the desired volume level.

Remember, you can adjust the handset volume at any time, even during use.

Speaker

You’ll use the speaker during a hands-free or speakerphone conversation. You may want to

reduce the volume in a typical business environment. To adjust the speaker volume:

1 Press the SPKR button and listen to the dial tone.

2 Press the VOLTor VOLSkey to select the desired volume setting.

Speaker volume, like handset volume, can be adjusted at any time.

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Ring Types

Your Plexus Telephone provides several different Ring Types. These distinctive rings enable

you to differentiate between internal calls and external calls, and between calls ringing at

your station and calls ringing at other nearby stations. Ring type selection is done through

programming mode.

You can choose one ring type for your internal calls and a different ring type for your external

calls. (You may want to coordinate with colleagues that share ofﬁ ce space to ensure that you

have selected different ring types.)

To enter programming mode and select ring types:

1 Press and hold down the OVERRIDE button for 3 seconds.

2 Locate the “Int. Ring Type” or “Ext. Ring Type” prompt by pressing either the

VOLTor VOLSkey.

3 Select the desired ring by pressing either CONF or XFER. There are sixteen different

types, 0 through 15.

4 Press OVERRIDE to store your changes and exit programming mode.

Display

You can adjust the contrast of the display to compensate for different lighting conditions and

viewing angles. The contrast setting, like ringer volume, is adjusted through programming

mode.

To enter programming mode and adjust the display contrast:

1 Press and hold down the OVERRIDE button for 3 seconds.

2 Locate the “LCD Contrast” prompt by pressing either the VOL▼or VOL▲key.

3 Select the desired contrast by pressing either CONF to increase the contrast or XFER

to decrease the contrast. 0 is the highest setting and 8 is the lowest.

4 Press OVERRIDE to store your changes and exit programming mode.

Using Do Not Disturb (DND)

DND allows a user to prevent all internal and external calls from ringing at their station.

Paging announcements are also disabled.

To use DND, you simply press the DND/FWD button.

• A red LED lights to indicate DND is active.

• The red LED shuts off to indicate DND is deactivated.

Chapter 1 Getting Started

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Setting Up Voice Mail

The initial step to set up your voice mail initiates a call to the voice mail system and connects

you to your voice mailbox. If set up and conﬁ gured properly, the system announces the number

of new and saved messages and then prompts you for your password, if required.

 Note: This section is applicable only if your Plexus system has Voice Mail capability.

From Your Telephone

To access your voice mailbox from your Plexus Telephone:

1 Press the MSG key.

2 Enter your password.

 Note: There is no default password for your mailbox. If your voice mailbox requires

a password, please check with the ofﬁ ce manager.

From Another Extension

To check your messages from another user’s PVT-30D telephone:

1 Press the MSG key.

Once in the voice mail system:

2 Press * + User ID.

3 Enter your password.

From a Remote Site

1 Dial your ofﬁ ce main phone number, the phone number of voice mail, or into the Auto

Attendant.

 Note: This feature is enabled only if the Plexus Voice Mail Auto Attendant answers

incoming calls. Please check with the ofﬁ ce manager to obtain this number. If the Voice

Mail Auto Attendant is not activated, ask the operator to transfer you to Voice Mail.

2 Press * + User ID.

3 Enter your password.

Chapter 1 Getting Started

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Using the Mailbox Menu

Once you log into your voice mailbox, you have the following menu options. (You can

referrence these also on your Plexus Quick Start card.)

Main Menu Option Key Description

Listen to your messages 1 Plays message menu with more options

Send a message to 2 Allows you to send a message to another

another mailbox mailbox

Make changes to your 3 Allows you to modify your mailbox settings

mailbox settings

Restore deleted messages 6 Restores the last eight messages deleted from

your mailbox

Exit the voice mail system # Exits the voice mail system

Hear this menu again 0 Repeats menu options

Log into another mailbox * Logs you into another mailbox

Changing Mailbox Settings

Your voice mailbox can do more than just store and play messages. It offers ﬂ exibility that

allows you to customize the way your voice mailbox operates. You can change the options

in your mailbox by accessing a modiﬁ cation menu, through which you can specify twenty

mailbox parameters. (You also can reference these on the Plexus Quick Start card.)

1 Press the MSG key.

2 Enter your password.

3 Press 3.

 Note: Once in the change mailbox settings menu, to skip to the next parameter,

press 8. To go back to the previous parameter, press 9. To exit this menu, press #.

Setting User Parameters

Recording a Personal Greeting

The Plexus system allows you to invoke two separate greetings and to switch between the two

based on your needs. If a greeting is not recorded, a default system message is played in its

place. Greeting #1 is the active greeting by default.

Chapter 1 Getting Started

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To select and record greetings #1 and #2:

1 Access your voice mailbox.

2 Press 3 to enter the modiﬁ cation menu.

3 Press 8 two times to skip to the parameter Select Greeting.

4 Press 1 to select a greeting option.

5 Press 1 to use greeting #1 or press 2 to use greeting #2.

6 Press 1 to listen to greeting #1.

7 Press 1 to record a new greeting or press any key to return to the main menu.

8 Press # after recording your greeting.

9 Press 1 to listen to greeting #2.

10 Press 1 to record greeting #2.

11 Press # after recording your greeting #2.

12 Press # to return to the main menu or hang up to exit.

Recording Your Name

This parameter allows you to record your name. Your name recording is used in the company

directory on the automated attendant.

1 Access your voice mailbox.

2 Press 3 to enter the modiﬁ cation menu.

3 Press 8 ﬁ ve times to skip to parameter Record Your Name.

4 Press 1 to listen to the current name.

5 Press 1 to record your name or press # to exit the menu.

6 Press # after recording your name.

7 Press # to return to the main menu or hang up to exit.

Changing Your Password

This parameter allows you to change your password at your discretion. To change your voice

mailbox password:

1 Access your voice mailbox.

2 Press 3 to enter the modiﬁ cation menu.

3 Press 8 once to skip to the “Change Your Password” parameter.

4 Press 1. The voice mail system will prompt you to change the password.

5 Enter a new 4-digit password or press * for no password.

6 Press 1 to accept.

7 Press # to return to the main menu or hang up to exit.

Chapter 1 Getting Started

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Receiving and Sending Messages

Message Waiting Indication

When a new message is received in your voice mailbox, the system notiﬁ es you. The MSG

key turns red and ﬂ ashes slowly and Message Waiting appears on the LCD.

When you begin to listen to the last new message in your voice mailbox, the red MSG

indicator stops ﬂ ashing.

Listening to Messages

This menu option provides basic message management. Messages are retrieved in a daily ﬁ rst-

in, ﬁ rst-out (FIFO) order where you’ll hear the ﬁ rst messages ﬁ rst, starting with today’s. You

can listen to, save, copy, transfer, reply to, and delete messages through this menu option.

1 Access your voice mailbox.

2 Press 1. The voice mail system will play your ﬁ rst message. After playing each

message, the voice mail system will prompt you to do any of the following:

 Note: These menu options may be used during playback (e.g. pressing 2 in the

middle of a message skips to the next message.)

Press 1 Play the message again

Press 2 Save this message and play the next one.

Press 3 Erase this message and play the next one

Press 4 Copy or transfer the message.

Press 5 Send a reply to the message.

Press 6 State the date/time and replay the message.

Press 7 Back up 3 seconds when playing a message.

Press 8 Pause when playing a message. Press 8 again to restart.

Press 9 Play the message faster. Pressing 9 toggles through ﬁ ve playback speeds.

Press 0 Hear the menu again.

Press # Go to the main menu.

Press * Exit voice mail. Prompts for a new voice mailbox number.

For more details on using these options, refer to the Plexus Quick Start card or to Chapter 3

of this guide.

Chapter 1 Getting Started

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Leaving a Message

The Plexus system offers multiple ways to leave a message for another user.

From the voice mail main menu, select the option to Send Message to Another Mailbox or

group. This option allows the recipient to easily reply to the message and you to select a

message characteristic, such as Private, Ordinary etc.

1 Access your voice mailbox.

2 From the main mailbox menu, press 2.

3 Enter the mailbox or distribution group number of the intended recipient(s).

 Note: Distribution group numbers inside your regular mailbox are single digits and

must be followed by a # sign.

4 Record your message.

5 Hang up to end the call or press # to select a message characteristic, as explained

below.

Characteristic Key Description

Private Message 1 Prevents message sent to a mailbox from being

copied to another mailbox

Certiﬁ ed Message 2 Provides a “return receipt.” When the recipient

listens to the message, you receive a new message

stating the date and time when the message was

reviewed.

Both Private and Certiﬁ ed 3 Retains characteristics of both a Certiﬁ ed and a

Private Message

Ordinary Message 4 Flags messages that are neither private nor

certiﬁ ed as ordinary messages.

Delete message and record 5 Allows you to delete the message you just

a new one recorded and record a new message.

Delete recorded message Any Allows you to delete your recorded message and

and return to main menu Other return to the main menu.

Digit

Chapter 1 Getting Started

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You also can leave a message for another user by dialing their User ID. (This option does not

allow the user to reply.)

1 Pick up the handset or press SPKR.

2 Enter *53 + User ID.

3 Follow the voice mail prompts to leave the message.

Transferring Calls to a Mailbox

To transfer a caller directly to an unavailable user’s voice mailbox:

1 With the caller on line, press the XFER key.

2 Enter the User’s ID + MSG.

3 Hang up.

Restoring Messages

This menu option restores the last eight messages deleted from your mailbox, regardless of

the age of the messages. The deleted messages are managed on a Last In-First Out basis,

meaning that if you delete nine consecutive messages, the ﬁ rst message deleted will no longer

be recoverable.

To restore a message:

1 Access voice mailbox.

2 From the main mailbox menu, press 6.

Exiting Voice Mail

To exit voice mail when you are ﬁ nished reviewing messages, press the # key or hang up.

Placing Calls

Placing calls on the Plexus Telephone is similar to placing calls on other phone systems. With

the Plexus Telephone:

• Calls can be placed using either the handset or the speakerphone.

• If you are placing an external call, you need to access an outside line.

 Note: With some features enabled (e.g. Least Cost Routing and some digital trunks),

the system waits a few seconds to verify that dialing is complete. To avoid waiting the

additional few seconds, press the # key after you dial your number.

Chapter 1 Getting Started

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Plexus PVT-30D User manual

Brand: Plexus

Model: PVT-30D

Category: IP phones

Type: User manual

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Plexus PVT-30D User manual

Plexus PVT-30D User manual

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