ENGLISH 16
IKEA GUARANTEE
How long is the IKEA guarantee valid?
Thisguaranteeisvalidforve(5)yearsfrom
theoriginaldateofpurchaseofyourappliance
atIKEA,unlesstheapplianceisnamedLAGAN
inwhichcasetwo(2)yearsofguarantee
apply.Theoriginalsalesreceipt,isrequired
asproofofpurchase.Ifserviceworkiscarried
outunderguarantee,thiswillnotextendthe
guaranteeperiodfortheappliance.
Which appliances are not covered by the
IKEA ve (5) years guarantee?
TherangeofappliancesnamedLAGANand
allappliancespurchasedinIKEAbefore1stof
August2007.
Who will execute the service?
IKEAserviceproviderwillprovidethe
servicethroughitsownserviceoperationsor
authorizedservicepartnernetwork.
What does this guarantee cover?
Theguaranteecoversfaultsoftheappliance,
whichhavebeencausedbyfaultyconstruction
ormaterialfaultsfromthedateofpurchase
fromIKEA.Thisguaranteeappliestodomestic
useonly.Theexceptionsarespeciedunder
theheadline“Whatisnotcoveredunderthis
guarantee?”Withintheguaranteeperiod,
thecoststoremedythefaulte.g.repairs,
parts,labourandtravelwillbecovered,
providedthattheapplianceisaccessiblefor
repairwithoutspecialexpenditure.Onthese
conditionstheEUguidelines(Nr.99/44/
EG)andtherespectivelocalregulations
areapplicable.Replacedpartsbecomethe
propertyofIKEA.
What will IKEA do to correct the problem?
IKEAappointedServiceProviderwillexamine
theproductanddecide,atitssolediscretion,
ifitiscoveredunderthisguarantee.If
consideredcovered,IKEAServiceProvider
oritsauthorizedservicepartnerthroughits
ownserviceoperations,willthen,atitssole
discretion,eitherrepairthedefectiveproduct
orreplaceitwiththesameoracomparable
product.
What is not covered under this guarantee?
• Normalwearandtear.
• Deliberateornegligentdamage,damage
causedbyfailuretoobserveoperating
instructions,incorrectinstallationorby
connectiontothewrongvoltage,damage
causedbychemicalorelectrochemical
reaction,rust,corrosionorwaterdamage
includingbutnotlimitedtodamage
causedbyexcessivelimeinthewater
supply,damagecausedbyabnormal
environmentalconditions.
• Consumablepartsincludingbatteriesand
lamps.
• Non-functionalanddecorativepartswhich
donotaffectnormaluseoftheappliance,
includinganyscratchesandpossiblecolor
differences.
• Accidentaldamagecausedbyforeign
objectsorsubstancesandcleaningor
unblockingoflters,drainagesystemsor
soapdrawers.
• Damagetothefollowingparts:ceramic
glass,accessories,crockeryandcutlery
baskets,feedanddrainagepipes,seals,
lampsandlampcovers,screens,knobs,
casingsandpartsofcasings.Unlesssuch
damagescanbeprovedtohavebeen
causedbyproductionfaults.
• Caseswherenofaultcouldbefound
duringatechnician’svisit.
• Repairsnotcarriedoutbyourappointed
serviceprovidersand/oranauthorized
servicecontractualpartnerorwherenon-
originalpartshavebeenused.
• Repairscausedbyinstallationwhichis
faultyornotaccordingtospecication.
• Theuseoftheapplianceinanon-domestic
environmenti.e.professionaluse.
• Transportationdamages.Ifacustomer
transportstheproducttohishomeor