![](//vs1.manuzoid.com/store/data-gzf/bd99138c94237096399dd4902ab918a7/2/000421834.htmlex.zip/bg4.jpg)
4 Task List
NN40040-301NN40040-301
To play skillset mailbox messages - CallPilot ................................................................78
To retrieve an erased message - Norstar Voice Mail ....................................................79
To retrieve an erased message - CallPilot ....................................................................79
To reply to an internal caller - Norstar Voice Mail..........................................................81
To reply to an internal caller - CallPilot ..........................................................................81
To reply to an external caller - Norstar Voice Mail.........................................................82
To reply to an external caller - CallPilot.........................................................................82
Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
To assign an outdial method to a skillset mailbox .........................................................84
To set up Off-premise Message Notification to a phone number ..................................85
To set up Off-premise Message Notification to an extension ........................................87
To set up Off-premise Message Notification to a pager ................................................89
To set up Off-premise Message Notification to more than one destination...................91
To change the time range or type of message parameters ...........................................93
To change the destination from phone to another destination ......................................95
To change the destination from pager to phone or extension .......................................97
To change the destination from phone or extension to pager .......................................98
To delete a destination number ...................................................................................100
To add a destination number.......................................................................................101
To turn Off-premise Message Notification on or off.....................................................102
Recording Contact Center greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
To record a Contact Center greeting ...........................................................................105
To import a previously recorded greeting ....................................................................107
To export a previously recorded greeting ....................................................................109
Setting up Intelligent Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
To assign Intelligent Overflow Routing ........................................................................117
To move an Intelligent Overflow rule ...........................................................................120
To modify an Intelligent Overflow Rule ........................................................................120
Setting up Routing Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
To set up EWT.............................................................................................................125
To set up an EWT Table..............................................................................................126
To delete an EWT Table..............................................................................................128
To change an EWT Table............................................................................................129
To add a Greeting step ................................................................................................131
To add a Distribute for step .........................................................................................133
To add a Goto step......................................................................................................134
To add a Transfer step ...............................................................................................135
To add a Disconnect step............................................................................................136
To assign hours of operation to a skillset ....................................................................137
To set the Service Mode for a skillset..........................................................................139
To set up the Day Routing Table example ..................................................................140
To set up the Night Routing Table example ................................................................142
To review Routing Table steps ....................................................................................143
To modify Routing Table steps....................................................................................143
To delete Routing Table steps.....................................................................................144
Creating Caller Input Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
To create a Caller Input Rule.......................................................................................145