Crosley Furniture CF6006-BK User manual

RETURNSPOLICY

• Pleasenote:ThispolicyappliesONLYtoproductspurchaseddirectly

throughCrosley.Ifpurchasedthrougharetailerplease

referencethatretailersreturnpolicy.Clearanceitems,used,demo,orproductsmarkedas‘SoldAsIs’maynotbereturned

orexchangedbecauseallClearancesalesarefinal.



• ReturnAuthorizations(RA)forallCrosleyFurnitureMUSTberequestedwithin15daysof

productdeliverydate.

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• AllreturnsmustbeauthorizedthroughtheCrosleyConsumerServiceTeamandmustbeforvalidreasonsassociatedwith

defects,damages,mislabelingormisrepresentationoftheproduct.RequestsforReturnAuthorizations(RA)resultingfrom

‘Buyer’sRemorse’,partiallyassembledproducts,orproductsdisplayingdamagefromneglectorabuse

onthepartofthe

consumerwillnotbeapproved.ProductsreturnedwithoutanRAwillnotbeeligibleforarefund.

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• ForanyquestionsaboutortobeissuedaReturnAuthorization(RA)number,pleasecalltheCrosleyConsumerServices

Teamat(800)815‐4796,orcontactusviaour

websiteathttp://www.crosleyfurniture.com/#/contactUs

TheCrosleyConsumerServicesTeamisbasedinLouisville,KYandisavailableMonday‐Fridayfrom8amto8pmEST.

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• Crosleyrecommendskeepingtheoriginalboxandpackagingsothatanyreturnscanberepackedandshippedsafely.Ifthe

originalboxandpackaginghasbeendiscardedorrecycled,oriftheoriginal

packagingisnotavailable,thenthe

responsibilityofsecurelyrepackingtheproductistheresponsibilityoftheconsumer.Authorizedreturnsmustmeetthe

followingconditionsforarefundtobeprocessed:

1. TheProductmustbeinnew/unusedcondition

2. TheProductmustbereturnedwithallaccessoriesandpartssecurelypackedintheoriginalboxand

packaging,orpackagingprovidedbytheconsumerthatpreventsdamageduringreturnshipping.

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• ShippingchargesbacktoCrosleywillbedeductedfromtherefundamount,andwillbeequaltotheshippingchargesonthe

originalsalesorder.

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• CrosleyFurniturereturnsaresubjecttoa15%restockingfeefor

allauthorizedreturns.Thisrestockingfeecoversthecosts

associatedwithinspectingandreturningtheproducttostock,andwillbedeductedfromtherefundamount.

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• CrosleyFurniturewillwaivetherestockingfeeiftheproductisexchangedforanotherproductofequalorgreater

value.Anypricedifferenceswill

bechargedaccordingly,andfeesassociatedwithshippingwillstillbeapplicable.

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• Authorizedreturnsareinspectedimmediatelyuponreceipt.Anyapprovedexchanges,creditsandrefundswillbeissuedfor

thepurchasepriceoftheitem(s)atthattimelessanyapplicablefees;taxesarerefundedinaccordancewithstatelaw.

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• Refundsandcreditsareissuedbasedonthepaymentmethodusedatthetimeofpurchase.Pleaseallowupto21days

followingreceiptoftheauthorizedreturn(notincludingweekendsandholidays)foranycreditorrefundtoshowupona

creditcardstatement.AcopyoftherefundtransactioncanberequestedfromaCrosleyConsumerServicesTeammember.

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CANCELLATIONPOLICY

Crosleyproductsusuallyshipwithintwobusinessdays.Ifyouchangeyourmindaboutapurchase,pleasecontactCrosley

ConsumerServicesassoonaspossible.Ifweareabletostoptheorderbeforeithasbeenreleasedforshipment,wewill

canceltheorderwithoutpenalty.Iftheitemhasalreadyshipped,pleaseseeourReturnsPolicyaboveformoreinformation.

FREIGHTDAMAGEORDEFECTS

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Onoccasion,freightdamageandfactorydefectsmayoccur,andwewilldoourbesttopromptlyreplaceanypartsthatare

coveredbyourlimitedwarrantyincludedforallfurnitureproducts.Pleasenotethatpartsreplacedunderwarrantywillbe

shippedviaGroundShippingonly.Replacementpartswillnotbeexpeditedunlesstheconsumeriswillingtopayfortheextra

charges.(SeeWarrantyPolicyPage).Pleasetakepicturesornoteanydamageupondeliveryandprovidethisinformationtoa

CrosleyConsumerServicesTeammemberwhenyoucontactus.Withthisfeedback,wewillcontinuetoimproveourproducts,

packagingandshippingmethods,andwhennecessary,wewillfileclaimswiththeshippingcompany.

Crosley Furniture CF6006-BK User manual

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