Europe Only [English]
GUARANTEE POLICY
FOR NEC LCD PROJECTORS ........................................ 2
Gültig für Europa [Deutsch]
GARANTIEERKLÄRUNG
FÜR NEC LCD PROJEKTOREN...................................... 5
Europe Seulement [Français]
POLICE DE GARANTIE SUR SITE
POUR PROJECTEURS NEC LCD ................................... 8
GARANZIA EUROPEA [Italiano]
CONDIZIONI DI GARANZIA INTERNAZIONALE
PER I PROIETTORI NEC LCD ....................................... 11
Europa Solamente [Español]
PÓLIZA DE GARANTÍA IN SITU
PARA LOS PROYECTORES
NEC LCD ........................... 14
Endast för Europa [Svenska]
GARANTIVILLKOR
FÖR PROJEKTORER NEC LCD.................................... 17
2
GUARANTEE POLICY FOR NEC LCD PROJECTORS
Europe Only
GUARANTEE
NEC Europe Ltd. [NEC House, 1 Victoria Road, London, W3 6BL, England] ("NEC") warrants to the purchaser of this
Product (the "Customer") that this NEC LCD Projector (the "Product") will be free from defect in material and workman-
ship under normal operating conditions.
GUARANTEE PERIOD AND AREA COVERED
NEC Projectors are covered by a limited guarantee for a period of three (3) years from the date of original purchase (the
"Guarantee Period").
The guarantee period is related to products purchased within the European Union, Switzerland, Liechtenstein, Norway
and Iceland. The customer can claim the service under this warranty from these countries.
For products purchased, or where used outside of these countries, please contact your local helpdesk for guarantee
conditions.
Customers claiming guarantee should provide an original serialized invoice as proof of purchase. If customers fail to
produce such evidence, NEC will allow three (3) additional months from the date of purchase from NEC to the direct
(first) channel in addition to the standard guarantee period.
If the Product should become defective during the Guarantee Period, NEC will make available to any Customer a choice
of three (3) on-site services; DOA (Dead on arrival), Exchange Service (ES), or Repair & Return (RR) whichever is
appropriate.
GUARANTEE SERVICES
NEC will make available the following types of guarantee service to the Customer:
All services are subject to a valid defect being identified within the relevant product. If the damage or defect is not
covered by this Guarantee or subject to statutory rights, the Customer will be charged for the cost of inspection or repair
of the good, including all time and parts spent.
1. DEAD ON ARRIVAL (DOA)
NEC or its agents will provide a new replacement unit for any new product failing for a functional defect only during the
first 14 days from date of purchase of the initial customer contracted to NEC. Outside of these conditions one of the
following services are applied:
2. EXCHANGE SERVICE ("ES")
Please note that this service is not available for selected models please refer to your dealer/help desk for
clarification.
NEC or its agents will collect the Projector from the Customer's site and replace it with another Re-manufactured
Projector of a similar or, wherever possible, same model and condition, normally within the next business day.
NEC will pay for parts, labour and any shipping both ways to and from the Customer's site.
3. REPAIR AND RETURN ("RR") SERVICE
NEC or its agents will collect the Projector from the Customer's site, remedy any problems and return it to the Customer
normally within 5 business days.
NEC will pay for parts, labor and any shipping both ways to and from the Customer's site.
Please read this guarantee policy carefully.
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GUARANTEE EXCLUSIONS
Except as specified below, the guarantee covers all defects in material or workmanship of the projector. The following
are not covered by the guarantee:
1. Any product, on which the serial number has been defaced, modified or removed.
2. Any Product if the defects or failures result from any cause other than fair wear and tear or NEC's neglect or fault,
including, without limitation:
a) accident, shipping, neglect, misuse, abuse or other default of or by the Customer, its employees or agents or any
third party;
b) failure or fluctuation of electrical power, electrical circuitry, air conditioning, humidity control or other environmen-
tal conditions;
c) abnormal operating conditions including smoke (e.g. cigarette smoke) and dust or any other failure to comply
with the detailed instructions within the users manual;
d) any act of God, fire, flood, war, act of violence or any similar occurrence;
e) any fault in the attachments or associated products or components (whether or not supplied by NEC or its
agents) which do not form part of the Product covered by this Guarantee;
f) Any attempt by any person other than NEC personnel or any person authorized by NEC to adjust, modify, repair,
install or service the Product.
3. Any accessories such as cartons, carrying cases, batteries used in connection with the product.
4. Lamps used in Projectors have a limited life. Therefore the guarantee period is limited to six (6) months from date of
purchase under normal operating conditions defined below. Users exceeding this usage will be limited to a 1,000
hours guarantee period.
5. Pixel defects are inherent with Projector Technology, any product displaying such errors would be judged in accor-
dance with NEC Specifications. NEC Offices and authorised Distributors as terms of reference for any claims hold
these specifications.
6. Use of the product beyond normal operating conditions. Normal operating conditions are defined as product use not
in excess of 8 hours per day and 240 days per year.
Should any of the above (sections 1 to 6) apply NEC reserves the right to raise any relevant charges to the customer.
RESPONSE TIMES
Response times commence when the Customer telephones the local NEC Helpdesk to make a claim under this Guarantee
and are calculated by reference to NEC's standard service hours (being the hours between 9.00 a.m. and 5.00 p.m. each day
excluding Saturdays, Sundays and any relevant public holidays).
MAKING A CLAIM
1. Before making a claim under this Guarantee, the Customer should first refer to the "troubleshooting/support" section
of the User's Manual to see if the problem can be resolved from there.
2. If the problem persists, the Customer should contact the local NEC Helpdesk for assistance and be prepared to
provide the following information:
a) Product name and NEC serial number;
b) Projector Usage and lamp usage hours (where possible);
c) Description of the problem;
d) Collection address and contact details;
e) Date and place of purchase;
f) The service required.
3. Upon diagnosis of the defect or failure, NEC or its agents will validate the Guarantee claim, issue the Customer with
an authorization for repair ("AFR") number and make arrangements to carry out the service chosen by the Cus-
tomer. The Customer must ensure that the Product is available for collection (for DOA the products must be com-
plete with cables and mains adapter, prior to being pre-boxed or packed). Failure to ensure that NEC’s property is
available for return will result in the customer being liable for the replacement unit cost.
4. A flight case or packaging will be provided by NEC upon request for on-site service, if not the customer will ensure
that the defective unit will be correctly boxed and marked fragile packaging. Loss or consequent damage caused by
inadequate packaging is the liability of the customer.
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5. Upon arrival at the Customer's site, NEC or its agents will perform the necessary Exchange or collection of defective
projector.
6. The Customer should quote his AFR number in further dealings with NEC in connection with this Guarantee claim.
7. Should a customer make a claim, which is not covered by the conditions of this guarantee, NEC reserves the right to
invoice any costs incurred back to the customer.
STATUTORY RIGHTS
NEC MAKES NO OTHER GUARANTEE OR LIKE STATEMENT OTHER THAN AS EXPLICITLY STATED ABOVE AND
THIS GUARANTEE IS GIVEN IN PLACE OF ALL OTHER GUARANTEES WHATSOEVER, TO THE FULLEST EX-
TENT PERMITTED BY LAW.
THIS GUARANTEE DOES NOT IMPAIR OR AFFECT MANDATORY STATUTORY RIGHTS (E.G. WARRANTY) OF
THE CUSTOMER AGAINST AND/OR ANY RIGHTS RESULTING FROM OTHER CONTRACTS CONCLUDED BY
THE CUSTOMER WITH NEC AND/OR ANY OTHER SELLER.
LIMITATION OF LIABILITY
IN CASE OF SLIGHTLY NEGLIGENT VIOLATION OF DUTIES, NEC’S LIABILITY IS RESTRICTED TO PREDICT-
ABLE, CONTRACT-SPECIFIC, DIRECT AVERAGE DAMAGE TYPICAL FOR THE NATURE OF ITS PERFORMANCE.
IN CASE OF SLIGHTLY NEGLIGENT VIOLATION OF INESSENTIAL CONTRACTUAL DUTIES, NEC’S LIABILITY IS
EXCLUDED.
TO THE EXTENT NEC’S LIABILITY FOR DAMAGES IS EXCLUDED OR RESTRICTED, THIS ALSO APPLIES IN
RESPECT OF THE PERSONAL LIABILITY FOR DAMAGES OF NEC’S SALARIED EMPLOYEES, WAGE EARNERS,
REPRESENTATIVES, AND PERSONS EMPLOYED BY NEC IN PERFORMING AN OBLIGATION.
THE ABOVE LIMITATION OF LIABILITY SHALL NOT APPLY TO THE CUSTOMER'S CLAIMS IN COMPLIANCE WITH
THE PRODUCT-LIABILITY LAW AND TO CLAIMS DUE TO INJURY OR IMPAIRMENT OF HEALTH OR TO LOSS OF
CUSTOMER'S LIFE.
EUROPEAN HELP DESK NUMBERS
Contact Numbers
UK 020-8752-3535
Germany 0800 6326320
Austria 0800-233068
Netherlands, Switzerland, Liechtenstein, Belgium, 00-49-89-9627-4233
Luxembourg, Greece, Turkey, Czech Republic, Slovenia,
Slovakia, Poland, Hungary, Russia, Croatia, Bulgaria,
Ukraine.
Switzerland 0800 632 632
Sweden 08-635-9200
Norway, Denmark, Finland, Iceland, Estonia, Latvia, 00-46-8-635-9200
Lithuania
France 01-4649-4661
Spain 902 50 2000
Italy 199.14.14.68
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5. All’arrivo presso il Cliente, la NEC o i suoi agenti effettueranno la sostituzione necessaria o il ritiro del proiettore
guasto oppure forniranno il materiale d’imballaggio per il trasporto.
6. Ogniqualvolta contatterà la NEC in riferimento a questo reclamo coperto dalla Garanzia, il Cliente dovrà citare il suo
numero AFR.
7. Se il cliente fa un reclamo non coperto dalle condizioni riportate nella presente garanzia, la NEC si riserva il diritto
di emettere fattura al cliente in relazione ai costi sostenuti.
STATUTI LEGALI
LA NEC GARANTISCE QUANTO ESPLICITAMENTE SOPRA DICHIARATO E QUESTA GARANZIA SOSTITUISCE
TUTTE LE ALTRE GARANZIE, ENTRO I LIMITI DELLA LEGGE.
QUESTA GARANZIA NON ALTERA O INFLUISCE SUI DIRITTI REGOLAMENTARI OBBLIGATORI (AD ESEMPIO LA
GARANZIA) DEL CLIENTE E/O DIRITTI RELATIVI AD ALTRI CONTRATTI FIRMATI DAL CLIENTE E LA NEC E/O
ALTRI CONCESSIONARI.
LIMITAZIONI DELLA RESPONSABILITÀ
IN CASO DI NEGLIGENZA PER I PROPRI OBBLIGHI, LA NEC SARÀ RESPONSABILE PER I DANNI TIPICI,
PREVEDIBILI, INDICATI NEL CONTRATTO IN RELAZIONE ALLE PRESTAZIONI. IN CASO DI NEGLIGENZA CHE
NON IMPEDISCE IL NORMALE SVOLGIMENTO DEL CONTRATTO, LA RESPONSABILITÀ DELLA NEC SARÀ
ESCLUSA.
LA LIMITATIONE DELLA RESPONSABILITÀ DELLA NEC, VIENE APPLICATA ANCHE IN RELAZIONE CON LA
RESPONSABILITÀ PERSONALE PER EVENTUALI DANNI AGLI IMPIEGATI, OPERAI E RAPPRESENTANTI DELLA
NEC E PER TUTTE LE ALTRE PERSONE CHE LAVORANO PER LA NEC, EFFETTUANDO I PROPRI OBBLIGHI
LAVORATIVI.
LE LIMITAZIONI DELLA RESPONSABILITA SOPRA INDICATE NON RIGUARDANO LE RICHIESTE DEL CLIENTE
IN RELAZIONE CON LA LEGGE SULLA RESPONSABILITÀ PER I PRODOTTI ED I DANNI O RISCHI DI QUALSIASI
NATURA A PERSONE O COSE .
NUMERI HELPDESK NEC IN EUROPA
Regno Unito 0208-752-3535
Germania 0800 6326320
Austria 0800-233068
Olanda, Svizzera, Liechtenstein, Belgio, Lussemburgo, 00-49-89-9627-4233
Grecia, Turchia, Repubblica Ceca, Slovenia,
Slovacchia, Polonia, Ungheria, Russia, Croazia,
Bulgaria, Ucraina
Svizzera 0800 632 632
Svezia 08-635-9200
Norvegia, Danimarca, Finlandia, Islanda, Estonia, Lettonia, 00-46-8-635-9200
Lituania
Francia 01-4649-4661
Spagna 902 50 2000
Italia 199.14.14.68
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