Philips HD8964/01 User manual

English

USER MANUAL

Read carefully before using the machine.

Register your product and get support at

www.philips.com/welcome

Type HD8964

EN

02

IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should always be

followed, including the following:

1. Read all instructions.

2. Do not touch hot surfaces. Use handles or knobs.

3. To protect against fire, electric shock and injury to persons do not immerse

cord, plugs, or appliance in water or other liquid.

4. Close supervision is necessary when the appliance is used by or near

children.

5. Unplug from outlet when not in use and before cleaning. Allow to cool

before putting on or taking off parts, and before cleaning the appliance.

6. Do not operate any appliance with a damaged cord or plug or after the

appliance malfunctions, or has been damaged in any manner. Return

appliance to the nearest authorized service facility for examination, repair

or adjustment.

7. The use of accessory attachments not recommended by the appliance

manufacturer may result in fire, electric shock or injury to persons.

8. Do not use outdoors.

9. Do not let cord hang over edge of table or counter, or touch hot surfaces.

10. Do not place on or near a hot gas or electric burner, or in a heated oven.

11. Always attach plug to appliance first, then plug cord into wall outlet. To

disconnect, turn any control to “off”, then remove plug from wall outlet.

12. Do not use appliance for other than intended use.

13. Save these instructions.

SAVE THESE INSTRUCTIONS

CAUTION

This appliance is for household use only. Any servicing, other than cleaning

and user maintenance, should be performed by an authorized service center.

Do not immerse machine in water. To reduce the risk of fire or electric shock,

do not disassemble the machine. There are no parts inside the machine

serviceable by the user. Repair should be done by authorized service personnel

only.

1. Check voltage to be sure that the voltage indicated on the nameplate

corresponds with your voltage.

2. Never use warm or hot water to fill the water tank. Use cold water only.

3. Keep your hands and the cord away from hot parts of the appliance during

operation.

4. Never clean with scrubbing powders or harsh cleaners. Simply use a soft

cloth dampened with water.

5. For optimal taste of your coffee, use purified or bottled water. Periodic

descaling is still recommended every 2-3 months.

6. Do not use caramelized or flavored coffee beans.

INSTRUCTIONS FOR THE POWER

SUPPLY CORD

A. A short power-supply cord (or detachable power-supply cord) is to be

provided to reduce risks resulting from becoming entangled in or tripping

over a longer cord.

B. Longer detachable power-supply cords or extension cords are available

and may used if care is exercised in their use.

C. If a long detachable power-supply cord or extension cord is used,

1. The marked electrical rating of the detachable power-supply cord or

extension cord should be at least as great as the electrical rating of the

appliance

2. If the appliance is of the grounded type, the extension cord should be a

grounding-type 3-wire cord, and

3. The longer cord should be arranged so that it will not drape over the

counter top or table top where it can be pulled on by children or tripped

over.

2

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Congratulations on your purchase of a Saeco GranBaristo

full automatic co ee machine!

To fully bene t from the support that Saeco o ers, please

register your product at www.philips.com/welcome.

This user manual applies to HD8964.

The machine is suitable for preparing espresso co ees using

whole co ee beans, and it is supplied with a milk carafe so

you can prepare your perfect Cappuccino or Latte Macchiato

in a quick and easy way. In this user manual you will  nd all

the information you need to install, use, clean and descale

your machine.

CONTENTS

IMPORTANT..................................................................................................... 4

Safety Instructions ....................................................................................................................................4

Warning ....................................................................................................................................................4

Caution .....................................................................................................................................................6

Compliance with Standards ......................................................................................................................7

INSTALLATION ................................................................................................. 8

Product Overview ......................................................................................................................................8

General Description ...................................................................................................................................9

PREPARING FOR USE .......................................................................................10

Machine Packaging .................................................................................................................................10

Machine Installation ...............................................................................................................................10

USING THE MACHINE FOR THE FIRST TIME ........................................................12

Language Selection.................................................................................................................................12

Automatic Rinse/Cleaning Cycle ..............................................................................................................13

Manual Rinse Cycle..................................................................................................................................14

Measuring and Programming Water Hardness ........................................................................................17

“INTENZA+” Water Filter Installation ......................................................................................................19

Replacing the “INTENZA+” Water Filter ...................................................................................................22

ADJUSTMENTS ................................................................................................23

Co ee Pro le ...........................................................................................................................................23

Enabling a New Pro le ............................................................................................................................23

Disabling a User Pro le ...........................................................................................................................24

Saeco Adapting System ...........................................................................................................................26

Adjusting the Ceramic Co ee Grinder .....................................................................................................26

Adjusting the Aroma (Co ee Strength) ...................................................................................................27

Adjusting the Dispensing Spout ..............................................................................................................28

Adjusting the Co ee Quantity ................................................................................................................29

BREWING COFFEE ...........................................................................................30

Co ee Brewing Using Co ee Beans ........................................................................................................30

Co ee Brewing using Pre-Ground Co ee ................................................................................................31

MILK CARAFE..................................................................................................33

Filling the Milk Carafe .............................................................................................................................33

Inserting the Milk Carafe .........................................................................................................................34

Removing the Milk Carafe .......................................................................................................................34

Emptying the Milk Carafe ........................................................................................................................35

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BREWING MILK-BASED BEVERAGES .................................................................36

Adjusting the Milk-Based Product Length ...............................................................................................39

SPECIAL BEVERAGES .......................................................................................41

Hot Water ................................................................................................................................................41

Adjusting the Hot Water Dispensing ........................................................................................................43

Special Beverages Menu for Brewing Other Beverages............................................................................44

Adjusting the Other Beverages Quantity for the Menu “Special Beverages” ............................................45

BEVERAGE PROGRAMMING .............................................................................46

Aroma .....................................................................................................................................................47

Co ee Quantity .......................................................................................................................................47

Temperature............................................................................................................................................47

Taste........................................................................................................................................................48

Milk Quantity ..........................................................................................................................................48

HOT WATER PROGRAMMING ............................................................................48

Water Quantity ........................................................................................................................................48

Temperature............................................................................................................................................49

RESTORING BEVERAGE PARAMETERS ...............................................................49

MACHINE PROGRAMMING ...............................................................................50

Water settings .........................................................................................................................................50

Language Settings ..................................................................................................................................51

Stand-by Settings ...................................................................................................................................51

Factory Settings ......................................................................................................................................52

STATISTICS .....................................................................................................52

MAINTENANCE ...............................................................................................53

Descaling ................................................................................................................................................53

Brew Group Cleaning Cycle ......................................................................................................................53

Cleaning of the Carafe .............................................................................................................................54

CLEANING AND MAINTENANCE ........................................................................55

Daily Cleaning of the Machine .................................................................................................................55

Daily Cleaning of the Water Tank .............................................................................................................57

Daily Cleaning of the Milk Carafe .............................................................................................................57

Weekly Cleaning of the Machine .............................................................................................................60

Weekly Cleaning of the Milk Carafe .........................................................................................................60

Weekly Cleaning of the Brew Group ........................................................................................................62

Monthly Cleaning of the Milk Carafe .......................................................................................................65

Monthly Lubrication of the Brew Group ..................................................................................................69

Monthly Cleaning of the Brew Group with “Co ee Oil Remover” .............................................................70

Weekly Cleaning of the Co ee Bean Hopper and Compartment ..............................................................72

DESCALING .....................................................................................................73

DISPLAY MESSAGES ........................................................................................77

TROUBLESHOOTING ........................................................................................79

ENERGY SAVING ..............................................................................................82

Stand-by .................................................................................................................................................82

Disposal ..................................................................................................................................................83

TECHNICAL SPECIFICATIONS ............................................................................84

WARRANTY AND SERVICE ................................................................................84

Warranty .................................................................................................................................................84

Service ....................................................................................................................................................84

ORDERING MAINTENANCE PRODUCTS ..............................................................85

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IMPORTANT

Safety Instructions

This machine is equipped with safety features. Nevertheless

read the safety instructions carefully and only use the ma-

chine as described in these instructions to avoid accidental

injury or damage.

Keep this user manual for future reference.

The term WARNING and this icon warn against possible

severe injuries, danger to life and/or damage to the machine.

The term CAUTION and this icon warn against slight

injuries and/or damage to the machine.

This icon requests to read carefully this instruction manual,

before performing any use or maintenance operation.

Warning

• Connect the machine to a wall socket with a voltage

matching the technical speci cations of the machine.

• Do not let the power cord hang over the edge of a table or

counter, or touch hot surfaces.

• Never immerse the machine, mains plug or power cord in

water (danger of electrical shock).

• Never direct the hot water jet towards body parts: danger

of burns!

• Do not touch hot surfaces. Use handles and knobs.

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5

• Remove the mains plug from the wall socket:

- If a malfunction occurs.

- If the machine will not be used for a long time.

- Before cleaning the machine.

Pull on the plug, not on the power cord. Do not touch

the mains plug with wet hands.

• Do not use the machine if the mains plug, the power cord

or the machine itself is damaged.

• Do not make any modi cations to the machine or its

power cord. Only have repairs carried out by a service

centre authorised by Philips to avoid a hazard.

• The machine should not be used by children younger than

8 years old.

• The machine can be used by children of 8 years and

upwards if they have previously been instructed on the

correct use of the machine and made aware of the associ-

ated dangers or if they are supervised by an adult.

• Cleaning and maintenance should not be carried out by

children unless they are more than 8 years old and super-

vised by an adult.

• Keep the machine and its power cord out of reach of chil-

dren under 8 years old.

• The machine may be used by persons with reduced physi-

cal, sensory or mental capabilities or lacking su cient

experience and/or skills if they have previously been

instructed on the correct use of the machine and made

aware of the associated dangers or if they are supervised

by an adult.

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• Children should be supervised to ensure that they do not

play with the machine.

• Never insert  ngers or other objects into the co ee

grinder.

Caution

• The machine is for household use only and is not intended

for use in environments such as canteens, sta kitchens of

shops, o ces, farms or other work environments.

• Always put the machine on a  at and stable surface.

• Do not place the machine on hot surfaces, directly next to

a hot oven, heater or similar source of heat.

• Only put co ee beans into the co ee bean hopper. If

ground co ee, instant co ee or any other substance is put

in the co ee bean hopper, it may damage the machine.

• Let the machine cool down before inserting or removing

any parts.

• Never use warm or hot water to  ll the water tank. Use

only cold non sparkling drinking water.

• Never clean with scrubbing powders or harsh cleaners.

Simply use a soft cloth dampened with water.

• Descale your machine regularly. The machine indicates

when descaling is needed. Not doing this will make your

appliance stop working properly. In this case repair is not

covered under your warranty!

• Do not keep the machine at temperature below 0 °C.

Residue water in the heating system may freeze and cause

damage.

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7

• Do not leave water in the water tank when the machine

is not used over a long period of time. The water can be

contaminated. Use fresh water every time you use the

machine.

Compliance with Standards

The machine complies with art.13 of the Italian Legislative

Decree dated 25 July 2005, no. 151 “Implementation of the

Directives 2005/95/EC, 2002/96/EC and 2003/108/EC on the

restriction of the use of certain hazardous substances in electri-

cal and electronic equipment, as well as waste disposal”.

This machine complies with EU Directive 2002/96/EC.

This Philips appliance complies with all the applicable stand-

ards and regulations relating to the exposure to electromag-

netic  elds.

8

INSTALLATION

Product Overview

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2019

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9

General Description

1. Co ee bean hopper with lid

2. Cup-warming surface

3. Water tank + lid

4. INTENZA+ water  lter

5. Pre-ground co ee compartment

6. Service door button

7. Control panel

8. Removable dispensing spout

9. Service door

10. Brew group locking/removal handle

11. Drip tray (internal)

12. Co ee grounds drawer

13. Brew group

14. Full drip tray indicator

15. Cup holder grill

16. Drip tray (external)

17. Water dispensing spout (removable)

18. Milk carafe

19. Power cord socket

20. Power button

21. Pre-ground co ee measuring scoop / grinder adjustment key.

22. Power cord

23. Cleaning brush

24. Grease for the brew group

25. Water hardness test strip

26. Espresso Macchiato button

27. Cappuccino button

28. "ESC" button

29. LCD Display

30. "UP" button

31. Espresso button

32. Café Crème button

33. Latte Macchiato button

34. Hot Milk button

35. "MENU" button

36. "OK" button

37. “Special beverages” button

38. "Aroma" - Pre-ground co ee button

39. "DOWN" button

40. Stand-by button

41. Co ee button

42. American Co ee button

43. Co ee Oil Remover (to be purchased separately)

44. Descaling solution (to be purchased separately)

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PREPARING FOR USE

Machine Packaging

The original packaging has been designed and constructed to protect the

machine during transport. We recommend keeping the packaging material

for possible future transport.

Machine Installation

1

Remove the drip tray with grill and the carafe from the packaging.

2

Remove the machine from the packaging.

3

For best use, it is recommended to:

• Choose a safe, level surface, where there will be no danger of over-

turning the machine or being injured.

• Choose a location that is su ciently well-lit, clean and near an eas-

ily reachable socket.

• Allow for a minimum distance from the sides of the machine as

shown in the illustration.

4

Insert the drip tray (external) with grill into the machine. Make sure it is

correctly placed.

Note:

The drip tray collects the water that comes out of the dispensing spout

during each rinse/self-cleaning cycle, as well as co ee that might be spilled

during beverage brewing. Empty and wash the drip tray daily and each

time the full drip tray indicator is raised.

Caution:

NEVER remove the drip tray when the machine has just been turned

on. Wait a couple of minutes for the machine to carry out a rinse/self-

cleaning cycle.

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11

5

Lift the left outer lid.

7

Rinse the water tank with fresh water.

8

Fill the tank with fresh drinking water up to the MAX level and place it

back into the machine. Make sure it is fully inserted.

Caution:

Never  ll the water tank with warm, hot, sparkling water or any other

liquid, as this may cause damage to the water tank and the machine.

9

Remove the co ee bean hopper lid. Slowly pour in the co ee beans.

Caution:

Only co ee beans must be put into the co ee bean hopper. Ground

co ee, instant co ee, caramelized co ee or any other object may

damage the machine.

10

Put the lid back on the co ee bean hopper.

6

Remove the water tank by using the handle incorporated on the inner

lid.

12

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LANGUAGE

ITALIANO

ENGLISH

DEUTSCH

FRANÇAIS

LANGUAGE

ITALIANO

ENGLISH

DEUTSCH

FRANÇAIS

11

Insert the plug into the socket located on the back of the machine.

12

Insert the plug on the other end of the power cord into a wall socket

with suitable power voltage.

13

Switch the power button on the back of the machine to “I” to turn on

the machine.

USING THE MACHINE FOR THE FIRST TIME

When using the machine for the  rst time, the following activities need to

happen:

1) You have to select the language.

2) The machine will perform an automatic rinse/cleaning cycle.

3) You need to initiate a manual rinse cycle.

Language Selection

At  rst start up, the language must be selected.

1

The following display is shown. Select the desired language by press-

ing the scrolling buttons “

” or “ ”.

2

Press the “ ” button to con rm.

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13

HEATING UP…

3

The machine is in warm-up phase.

Automatic Rinse/Cleaning Cycle

When warm-up is complete, the machine automatically performs a rinse/

self-cleaning cycle of the internal circuit with fresh water. This takes less

than a minute.

1

Place a container under the dispensing spout to catch the small

amount of water which will be dispensed.

RINSING

2

The following display is shown. Wait for the cycle to  nish automati-

cally.

Note:

To stop dispensing, press the “

” button.

3

When the above steps are complete, the machine shows this display.

You can now perform the manual rinse cycle.

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Manual Rinse Cycle

You need to perform a rinse cycle when using the machine for the  rst

time. During this process, the co ee brewing cycle is activated and fresh

water  ows through the dispensing spout. This takes a few minutes.

1

Place a container under the dispensing spout.

GROUND COFFEE

REGULAR

FFEE

3

Press the " " button to enter the aroma selection menu.

2

Check that the machine shows this display.

4

To select the pre-ground co ee brewing function, press the “ ” or “

” scrolling button until the “ ” icon is displayed.

Note:

Do not add pre-ground co ee into the compartment.

5

Press the “ ” button.

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15

INSERT

PREGROUND COFFE

E

AND PRESS OK

6

When choosing the product, the machine asks you to con rm that the

ground co ee has been inserted.

Press the “

” button

.

The machine will start dispensing water from the

dispensing spout.

7

When the dispensing is complete, empty the container and place it

back under the water dispensing spout.

8

Press the “ ” button.

SPECIAL BEVERAGES

HOT WATER

RISTRETTO

ESPRESSO MILD

ESPRESSO INTENSE

HOT WATER

INSERT

WATER SPOUT

9

Press the “ ” button.

11

At the end of the operation, remove and empty the container.

12

Repeat the steps from 8 to 11 until the water tank is empty, then go on

to step 13.

10

Press the “ ” button. At the end of the warm-up phase the machine

starts dispensing water.

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13

At the end,  ll the water tank again up to the MAX level. Now the ma-

chine is ready for co ee brewing.

This icon will be displayed.

Note:

When you haven’t used the machine for 2 or more weeks, the machine

will automatically perform an automatic rinse/self-cleaning cycle after you

switch it on. Following this, you need to initiate a manual rinse cycle as

described above.

The automatic rinse/self-cleaning cycle is also initiated when the machine

has been in stand-by mode, or switched o , for more than 15 minutes.

At the end of the cycle, it is possible to brew the products.

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17

Measuring and Programming Water Hardness

Water hardness measuring is very important in order to de ne the machine

descaling frequency and to install the “INTENZA+” water  lter (for more

details on the water  lter, see next chapter).

To measure the water hardness follow the steps below:

1

Immerse the water hardness test strip (supplied with the machine) in

water for 1 second.

Note:

The test strip can only be used for one single measurement.

2

Wait for one minute.

3

Check how many squares have changed to red, then consult this table.

Note:

The numbers on the water hardness test strip correspond to the water

hardness adjustment settings.

More precisely:

1 = 1 (very soft water)

2 = 2 (soft water)

3 = 3 (hard water)

4 = 4 (very hard water)

The letters correspond to the references that are located at the base of the

“INTENZA+” water  lter (see next chapter).

23 4

A

B

C

Intenza Aroma System

Machine Water Hardness Setting

1

4

Press the “ ” button to access the machine main menu.

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5

Press the “ ” button to select “SETTINGS”.

6

Press “ ” to con rm.

7

Press “ ” to con rm “WATER” selection.

MENU

COFFEE PROFILES

MAINTENANCE

SETTINGS

STATISTICS

MENU

COFFEE PROFILES

MAINTENANCE

SETTINGS

STATISTICS

SETTINGS

WATER

LANGUAGE

STAND-BY

RESTORE TO DEFAULT

WATER

HARDNESS

ENABLE FILTER

ACTIVATE FILTER

HARDNESS

1

2

3

4

8

Press “ ” to con rm “HARDNESS” selection.

Note:

The machine is supplied with a standard water hardness setting, suitable

for most types of water.

9

Press the “ ” button to increase the value or the “ ” button to

decrease the value.

10

Press the “ ” button to con rm the setting.

11

Press the “ ” button to exit the programming menu. Now the ma-

chine is ready to brew.

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