Phonak Vitus+
ITE
User Guide
Wireless models
Phonak Vitus+ ITE-312
Phonak Vitus+ ITE-13
Non wireless models
Phonak Vitus+ ITE-10 NW O
CE mark applied
2018
2018
CE mark applied
2018
This user guide is valid for:
3
Your hearing aid details
Model
c Phonak Vitus+ ITE-10 NW O
c Phonak Vitus+ ITE-312
c Phonak Vitus+ ITE-13
Battery size
10
312
13
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Your hearing care professional:
Your hearing aids have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years
of listening pleasure.
Please read the user guide carefully to make sure that
you understand and get the best out of your hearing aids.
For more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
5
Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Push button
9. Volume control
Further Information
10. Care and maintenance
11. Wireless accessories
12. Service and warranty
13. Compliance information
14. Information and description of symbols
15. Troubleshooting
16. Important safety information
6
8
10
11
12
14
15
17
18
19
22
24
26
28
32
34
6
1. Quick guide
Left & right hearing aid markings
Changing batteries
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Remove the
sticker from the
new battery
and wait two
minutes.
Left Right
Open the
battery door.
Place battery in the
battery door with the
“+” symbol facing
upwards.
1 2 3
7
On/O
Push button
Volume control
Models with this option only:
The push button on your hearing aid
can have various functions.
Models with this option only:
To increase the volume, turn the
volume control forwards. To decrease
the volume, turn the volume control
backwards.
OOn
8
2. Parts of the hearing aid
The pictures below show the models described in this user
guide. You can identify your personal model by:
• Checking “Your hearing aid details” on page 3.
• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing aid and if a volume control is present.
Vitus+ ITE-10 NW O
Custom made
shell
Battery door
Push button
(optional)
Removal handle
Sound output / wax protection system
9
Vitus+ ITE-312
Vitus+ ITE-13
Battery door
Push button
Sound output /
wax protection system
Custom made shell
Volume control
(optional)
Battery door
Custom
made shell
Push button
Sound output / wax protection system
Volume control
(optional)
10
3. Left & right hearing aid markings
There is a red or blue marking to tell you if it is a left or a
right hearing aid. The color mark is located on the shell
(text printed in red or blue), or shell is colored
red or blue.
Blue marking for left hearing aid.
Red marking for right hearing aid.
11
4. On/O
The battery door is also the on/o switch.
1
2
Closed battery door =
hearing aid is on
Opened battery door =
hearing aid is o
When you switch on the hearing aid you may hear
a start-up melody.
12
5. Batteries
Remove the
sticker from the
new battery and
wait two
minutes.
Open the
battery door.
Place battery in the
battery door with the
“+” symbol facing
upwards.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol
is facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
1 2 3
13
Model
Phonak Vitus+
ITE-10 NW O
ITE-312
ITE-13
Zinc air
battery
size
10
312
13
Color
marking on
package
yellow
brown
orange
IEC
code
PR70
PR41
PR48
ANSI
code
7005ZD
7002ZD
7000ZD
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (10, 312 or 13) by:
• Checking “Your hearing aid details” on page 3.
• Checking the marking on the inner side of the
battery door.
• Checking the following table.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
16.2 for further information on product safety.
14
6. Putting on the hearing aid
(all models)
1
Take your hearing aid up
to your ear and place the
ear canal part into your
ear canal.
15
7. Removing the hearing aid
7.1 Removing the hearing aid with a removal handle
1
Hold the removal handle
and carefully pull the
hearing aid up and out
of the ear.
16
1
2
Put your thumb behind your
lobe and gently press your ear
upward to push the hearing aid
out of the canal. In order to help
it along, make chewing
movements with your jaw.
Grasp the protruding hearing aid
and remove it.
7.2 Removing the hearing aid without a
removal handle
17
8. Push button
Models with this
option only:
The push button on your
hearing aid can have
various functions or is
not active. This depends
on the programming of
the hearing aid, which is
indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for this
printout.
18
9. Volume control
Models with this
option only:
To increase the volume,
turn the volume control
forwards. To decrease the
volume, turn the volume
control backwards. The
volume control can be
disabled by the hearing
care professional.
19
10. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specications as a guideline.
For further information regarding product safety, see
chapter 16.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
20
Daily
Daily cleaning and the use of a drying system is highly
recommended. C&C line from Phonak is a complete set of
cleaning products. Your hearing care professional will be
glad to advise you. Never use household cleaning
products (washing powder, soap, etc.) to clean your
hearing aids.
If your hearing aid is performing weakly or fails to
operate, clean or replace the wax guard system. If your
hearing aid fails to operate after you have correctly
cleaned or replaced your wax protection system and
inserted new batteries, contact your hearing care
professional for advice.
Weekly
For more in depth maintenance instructions or for
more than basic cleaning, please see your hearing
care professional.
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