Symantec ALTIRIS OUT OF BAND MANAGEMENT COMPONENT 7.0 SP3

Altiris™ Out of Band

Management Component

from Symantec User Guide

Version 7.0 SP3 MR1

Altiris™ Out of Band Management Component from

Symantec User Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 7.0 SP3 MR1

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■ Hardware information

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■ Operating system

■ Version and patch level

■ Network topology

■ Router, gateway, and IP address information

■ Problem description:

■ Error messages and log files

■ Troubleshooting that was performed before contacting Symantec

■ Recent software configuration changes and network changes

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[email protected]North America and Latin America

Technical Support ............................................................................................... 3

Chapter 1 Introducing Out of Band Management

Component ..................................................................... 11

About Out of Band Management Component ..................................... 11

About out-of-band management ............................................... 12

About supported out-of-band management technologies ............... 12

Altiris products that can manage computers out of band ............... 13

What’s new in Out of Band Management Component .......................... 13

How Out of Band Management Component works .............................. 13

About the Symantec Management Console .................................. 14

About Intel AMT .................................................................... 14

About ASF ............................................................................ 15

About DASH .......................................................................... 15

Comparison of Intel AMT, ASF, and DASH .................................. 16

What you can do with Out of Band Management Component ................ 16

About Intel AMT tasks ............................................................ 17

About ASF tasks ..................................................................... 17

About DASH tasks .................................................................. 18

Where to get more information ....................................................... 18

Chapter 2 About Out of Band Management Component

pages ................................................................................ 21

Auxiliary profiles: 802.1x Profiles page ............................................ 22

802.1x Profiles: Add 802.1x Profile dialog box ............................. 22

Select Certificate Generation Properties dialog box ...................... 24

Add Certificate Generation Properties dialog box ......................... 24

Select Certificate Template dialog box ........................................ 25

Auxiliary profiles: Management Presence Servers page ....................... 25

Management Presence Servers: Add Management Presence Server

dialog box ....................................................................... 25

Auxiliary profiles: Remote Access Policies page ................................. 26

Remote Access Policies: Create Remote Policy dialog box ............... 27

Trusted Root Certificates page ........................................................ 28

Contents

Trusted Root Certificates: Select a Certificate Authority dialog

box ................................................................................ 28

Trusted Root Certificates: Import Trusted Root Certificate dialog

box ................................................................................ 28

Auxiliary Profiles: Wireless Profiles page ......................................... 28

Wireless Profiles: Add Wireless Profile dialog box ........................ 29

Configuration Profiles page ............................................................ 29

Setup and configuration profile: General tab ............................... 29

Setup and configuration profile: Network tab .............................. 31

Setup and configuration profile: TLS tab .................................... 33

Setup and configuration profile: ACL tab .................................... 35

Setup and configuration profile: Wireless Profiles tab ................... 37

Setup and configuration profile: Power Policy tab ........................ 38

Setup and configuration profile: Domains tab .............................. 38

Setup and configuration profile: Remote Access tab ...................... 39

DNS configuration page ................................................................ 40

General page .............................................................................. 40

Select Active Directory Organizational Unit dialog box ................. 43

Maintenance page ........................................................................ 43

Security keys page ........................................................................ 44

Service location page ................................................................... 46

Users page .................................................................................. 47

Delayed Setup and Configuration page ............................................. 48

Intel AMT systems page ................................................................ 49

Profile assignments page ............................................................... 52

Resource Synchronization page ...................................................... 53

Assign profile dialog box ......................................................... 54

Get ASF/DASH Configuration Inventory task .................................... 55

Update ASF Configuration Settings task ........................................... 55

Update DASH Configuration Settings task ........................................ 59

OOB Site Service page ................................................................... 60

Certificate Enrollment task ............................................................ 63

Firewall Configuration task ............................................................ 63

FQDN Synchronization task ........................................................... 64

Install Intel Setup and Configuration Server task ............................... 64

Install OOB Site Service agent task .................................................. 64

Install Out of Band Management Site Service Agent and Intel Setup

and Configuration Server job .................................................... 64

Intel Setup and Configuration Server Upgrade job .............................. 65

Intel Setup and Configuration Server Upgrade Job: internal task ........... 65

OOB Site Server Inventory task ....................................................... 65

Send Intel AMT Hello Message task ................................................. 65

Contents8

Glossary ............................................................................................................... 67

Index .................................................................................................................... 71

9Contents

Contents10

Introducing Out of Band

Management Component

This chapter includes the following topics:

■ About Out of Band Management Component

■ What’s new in Out of Band Management Component

■ How Out of Band Management Component works

■ What you can do with Out of Band Management Component

■ Where to get more information

About Out of Band Management Component

Altiris Out of Band Management Component software (formerly known as Altiris

Out of Band Management Solution) lets you discover computers with ASF, DASH,

and Intel AMT in your environment and configure the computers for out-of-band

management.

Out-of-band management is the ability to manage client computers regardless of

the state of their power, operating system, or management agents. You can

remotely change the power state of the computer, collect hardware inventory,

and perform other management tasks that would normally require a visit to a

client computer.

See “About out-of-band management” on page 12.

1

Chapter

Figure 1-1

Out of Band Management Component features

About out-of-band management

Remote management of client computers often requires the managed computer

to be turned on with an operating system running. When a computer is turned

on with a running operating system, the computer is considered in-band.

Out-of-band is when a client computer is in one of the following out-of-band states:

■ The computer is plugged in but is not actively running (off, standby,

hibernating).

■ The operating system is not loaded (software or boot failure).

■ The software-based management agent is not available.

Out-of-band management is the ability to manage computers in these states.

Computers with Intel AMT, ASF, DASH, or IPMI capabilities can be managed out

of band.

About supported out-of-band management technologies

Out of Band Management Component supports computers with the following

out-of-band management technologies:

Introducing Out of Band Management Component

About Out of Band Management Component

12

■ Intel® Active Management Technology (Intel® AMT) 2.0 and later (also known

as Intel® vPro and Intel® Centrino® Pro technology)

See “About Intel AMT” on page 14.

■ Broadcom ASF 2.0 and Intel ASF 2.0

See “About ASF” on page 15.

■ Broadcom DASH

See “About DASH” on page 15.

Altiris products that can manage computers out of band

You can manage computers out of band using the following Altiris products:

■ Altiris Real-Time Console Infrastructure

■ Altiris Real-Time System Manager

These Altiris products let you perform the following out-of-band management

tasks:

■ Turn on, turn off, or restart computers.

■ Configure hardware alerts and change the alerts’ destination address.

■ Collect the hardware information that is stored in the NVRAM of the Intel

AMT device.

■ Boot a computer from a remote disk or an image on a server and run the

operating system repair or reinstall.

■ Start a remote control session from the Symantec Management Console and

access BIOS to view and change settings (Intel AMT only).

What’s new in Out of Band Management Component

In the 7.0 SP3 release of Out of Band Management Component, the following new

features are introduced:

■ Support for Microsoft Windows 7.

You can install Out of Band Task Agent on the computers that are running

Microsoft Windows 7.

How Out of Band Management Component works

Out of Band Management Component installs Intel SCS on the Notification Server

computer and integrates it into the Symantec Management Console. From the

13Introducing Out of Band Management Component

What’s new in Out of Band Management Component

Symantec Management Console you can configure Intel SCS settings, discover

Intel AMT capable computers, and configure them for out-of-band management.

See “About the Symantec Management Console” on page 14.

Also, Out of Band Management Component provides you with the tools to discover

ASF and DASH capable computers and configure them for out-of-band

management.

You can manage configured Intel AMT, ASF, and DASH computers with Altiris

solutions that support out-of-band technologies.

See “Altiris products that can manage computers out of band” on page 13.

About the Symantec Management Console

The Symantec Management Console is the Web browser based administration

console for working with Symantec Management Platform and solutions, including

Out of Band Management Component. The console lets you perform tasks, schedule

events, run reports, perform configuration, configure security, and more. You can

run the console from the Notification Server computer (locally) or from a remote

computer with a network connection to Notification Server. This means that you

can perform administration tasks from wherever you are.

The console lets you set security that is specific to each console user. You specify

which areas of the console a user has access to and the rights that a user has to

perform specific actions. For example, one user can run reports while another

user can only view reports that have already been run.

You can start the console remotely by typing the following URL into the Internet

Explorer's address bar: http://<Notification_Server_name>/altiris/console

For more information on the console, see the Symantec Management Platform

Help, which can be accessed through the console's Help menu.

About Intel AMT

Intel Active Management Technology (Intel AMT) is a part of Intel vPro technology,

which provides the following technology capabilities:

Lets you remotely inventory, diagnose, and repair computers—even

those that are turned off —reducing costly desk-side visits and

increasing user uptime.

Remote manageability

Lets third-party security software identify more threats before

they reach the operating system. You can isolate infected systems

more quickly and update computers regardless of their power

state.

Security

Introducing Out of Band Management Component

How Out of Band Management Component works

14

Intel AMT is a solution that is based in hardware and firmware and is connected

to the system's auxiliary power plane. Despite the power state or the operating

system state of the client computer, Intel AMT provides IT administrators with

access to alerts, hardware inventory, power management, network filtering, and

agent presence functionality. Intel AMT functionality requires the computer to

be plugged into the power source and connected to the network. Intel AMT

functionality does not require a software agent to be installed on the client

computer.

Altiris Out of Band Management Component, Altiris Real-Time Console

Infrastructure, and Altiris Real-Time System Manager software support Intel

AMT 2.0 and later.

See “About Intel AMT tasks” on page 17.

About ASF

ASF (Alert Standard Format) is an industry standards-based technology that lets

IT administrators manage computers regardless of the operating system state.

ASF performs completely out of band and only relies on the operating system to

configure the solution.

ASF provides alerting and power management functionality as long as the

computer is plugged in with Ethernet connection. ASF functionality is

accomplished through hardware on the network card or system board, a software

agent on the client computer, and management software on the server.

Altiris Out of Band Management Component, Altiris Real-Time Console

Infrastructure, and Altiris Real-Time System Manager software support ASF 2.0.

See “About ASF tasks” on page 17.

About DASH

DASH (Desktop and Mobile Architecture for System Hardware) is a Web

services-based management technology that enables IT professionals to remotely

manage desktop and mobile computers from anywhere in the world. The

technology lets administrators securely turn the power on/off, query system

inventory, and push firmware updates among other things, regardless of the state

of the remote computer.

Altiris Out of Band Management Component, Altiris Real-Time Console

Infrastructure, and Altiris Real-Time System Manager software support Broadcom

and Intel implementations of DASH.

See “About DASH tasks” on page 18.

15Introducing Out of Band Management Component

How Out of Band Management Component works

Comparison of Intel AMT, ASF, and DASH

Out of Band Management Component supports Intel AMT, ASF, and DASH

out-of-band management technologies.

See “About Intel AMT” on page 14.

See “About ASF” on page 15.

See “About DASH” on page 15.

Table 1-1

Intel AMT, ASF, and DASH comparison

DASHASFIntel AMTFeature

Supports the networks

that include subnets.

Does not support

subnets.

Supports the networks

that include subnets.

Network

support

Supports the user name

and password

authentication,

encrypted

communications using

certificates.

Supports the Operator

and Administrator

Authentication Keys

authentication for

performing remote

power management

commands.

Supports the user name

and password

authentication, an

access control list, and

TLS encryption

(Enterprise mode only)

of communications.

Security

Based on an open

standard that is

developed through

DMTF.

Based on an open

standard that is

developed through

DMTF.

Non-standards based.Standards

Small to large

environments with

multiple options for

security.

Small to medium size

environments.

Small to large

environments with

multiple options for

security.

Intended

use

What you can do with Out of Band Management

Component

Out of Band Management Component helps you configure Intel AMT, ASF, or

DASH devices on the computers that support these technologies, so these

computers can be managed out of band.

See “About Intel AMT tasks” on page 17.

See “About ASF tasks” on page 17.

See “About DASH tasks” on page 18.

Introducing Out of Band Management Component

What you can do with Out of Band Management Component

16

About Intel AMT tasks

Out of Band Management Component lets you perform the following Intel AMT

tasks:

■ Discover Intel AMT capable computers.

■ Set up and configure computers with Intel AMT so that they can be managed

out-of-band by other Altiris solutions.

■ Define service configuration parameters for Intel SCS.

■ Create the profiles that define the setup and the configuration parameters for

Intel AMT, including wireless parameters.

■ Manage the list of valid PID-PPS keys that match what is to be installed on the

Intel AMT computers that await initialization.

■ Remotely set the host name, either detected automatically or entered manually,

for an Intel AMT network interface.

■ View and manage the entries that identify each Intel AMT computer that is

configured or not configured.

■ Remotely reset or re-configure Intel AMT computers, synchronize clocks,

change power-saving policies, and so on.

■ Control the list of users that have access to the Intel SCS console and to the

Intel AMT devices and the permissions they have.

For more information, see the Out of Band Management Component Implementation

Guide.

About ASF tasks

Out of Band Management Component lets you perform the following ASF tasks:

■ Discover ASF-capable computers.

■ Install the ASF management agent on the computers.

■ Collect ASF configuration inventory.

■ Configure the default connection, security, and remote power control settings

on client computers with ASF.

■ Configure the ASF alerts that can help you be more proactive in responding

to memory faults, temperature issues, hard drive warnings, chassis intrusion,

and so forth. These alerts help you fix issues before they become destructive.

For more information, see the Out of Band Management Component Implementation

Guide.

17Introducing Out of Band Management Component

What you can do with Out of Band Management Component

About DASH tasks

Out of Band Management Component lets you perform the following DASH tasks:

■ Discover DASH-capable computers.

■ Install the DASH management agent on the computers.

■ Collect DASH configuration inventory.

■ Configure connection and security settings on client computers with DASH.

For more information, see the Out of Band Management Component Implementation

Guide.

Where to get more information

Use the following documentation resources to learn and use this product.

Table 1-2

Documentation resources

LocationDescriptionDocument

http://kb.altiris.com/

You can search for the product name under

Release Notes.

Information about new features and

important issues.

This information is available as an article in

the knowledge base.

Release Notes

The Product Support page, which is

available at the following URL:

http://www.symantec.com/business

/support/all_products.jsp

When you open your product’s support page,

look for the Documentation link on the right

side of the page.

Information about how to install, configure,

and implement this product.

This information is available in PDF format.

Implementation Guide

■ The Documentation Library, which is

available in the Symantec Management

Console on the Help menu.

■ The Product Support page, which is

available at the following URL:

http://www.symantec.com/business

/support/all_products.jsp

When you open your product’s support

page, look for the Documentation link

on the right side of the page.

Information about how to use this product,

including detailed technical information and

instructions for performing common tasks.

This information is available in PDF format.

User Guide

Introducing Out of Band Management Component

Where to get more information

18

Table 1-2

Documentation resources (continued)

LocationDescriptionDocument

The Documentation Library, which is

available in the Symantec Management

Console on the Help menu.

Context-sensitive help is available for most

screens in the Symantec Management

Console.

You can open context-sensitive help in the

following ways:

■ The F1 key

■ The Context command, which is available

in the Symantec Management Console

on the Help menu.

Information about how to use this product,

including detailed technical information and

instructions for performing common tasks.

Help is available at the solution level and at

the suite level.

This information is available in HTML help

format.

Help

In addition to the product documentation, you can use the following resources to

learn about Altiris products.

Table 1-3

Altiris information resources

LocationDescriptionResource

http://kb.altiris.com/Articles, incidents, and issues about Altiris

products.

Knowledge base

http://www.symantec.com/connect

/endpoint-management-virtualization

An online magazine that contains best

practices, tips, tricks, forums, and articles

for users of this product.

Symantec Connect

(formerly Altiris Juice)

19Introducing Out of Band Management Component

Where to get more information

Introducing Out of Band Management Component

Where to get more information

20

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