Datamax O'Neil ST-3210 User manual

Operator’s Manual

Copyright Information

CG Triumvirate is a trademark of Agfa Corporation.

Copyright Information

In no event shall Datamax-O’Neil be liable to the purchaser for any indirect,

special or consequential damages or lost profits arising out of or relating to

Datamax-O’Neil’s products, or the performance or a breach thereof, even if

Datamax-O’Neil has been advised of the possibility thereof. Datamax-O’Neil’s

liability, if any, to the purchaser or to the customer of the purchaser hereunder

shall in no event exceed the total amounts paid to Datamax-O’Neil hereunder by

the purchaser for a defective product.

In no event shall Datamax-O’Neil be liable to the purchaser for any damages

resulting from or related to any failure or delay of Datamax-O’Neil in the delivery

or installation of the computer hardware, supplies or software or in the

performance of any services.

Some states do not permit the exclusion of incidental or consequential damages,

and in those states the foregoing limitations may not apply. The warranties here

give you specific legal rights, and you may have other legal rights which vary

from state to state.

Firmware (Software) Agreement

The enclosed Firmware (Software) resident in the EPROM’s is owned by

Licensor or its suppliers and is licensed for used only on a single printer in the

user’s Trade or Business. The User agrees not to, and not to authorize or

permit any other person or party to, duplicate or copy the EPROM’s or the

information contained in the EPROM’s. The firmware (Software) is protected

by applicable copyright laws and Licensor retains all rights not expressly granted.

In no event will Licensor or its suppliers be liable for any damages or loss,

including direct, incidental, economic, special, or consequential damages, arising

out of the use or inability to use the Firmware (Software).

Information in this document is subject to change without notice and does not

represent a commitment on the part of Datamax-O’Neil Corporation. No part of

this manual may be reproduced or transmitted in any form or by any means, for

any purpose other than the purchaser's personal use, without the expressed

written permission of Datamax-O’Neil Corporation.

Part Number 88-2337-01, Revision D

Agency Compliance and Approvals

C US

Listed

UL60950-1: 2nd Edition

CSA C22.2 No. 60950-1-07 2nd Edition

Gost-R

The manufacturer declares under sole responsibility that this product conforms

to the following standards or other normative documents:

EMC: EN 55022 (2006, A1:2007) Class B

EN 55024 (1998, A1:2001, A2:2003)

Safety: This product complies with the requirements of IEC 60950-1 2

nd

Edition, 2005-12

ROHS: 2002/95/EC

LVD: 2006/95/EC

FCC:

This device complies with FCC CFR 47 Part 15 Class A.

 Note: This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference when the equipment is

operated in a commercial environment. This equipment generates, uses, and can

radiate radio frequency energy, and if not installed and used in accordance with

the instructions in this manual, it may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to

cause harmful interference in which case the user will be required to correct the

interference at his own expense.

Important Safety Instructions:

This printer has been carefully designed to give many years of safe and

reliable performance; however, as with all types of electronic equipment,

there are some basic precautions that should taken to avoid personal

injury or damage to the printer:

 Carefully read the installation and operating instructions provided

with this printer.

 Read and follow all warning instruction labels on the printer.

 Place ST Models on a flat, firm surface; mount SV Models in rigid

enclosure.

 To protect the printer from overheating, make sure no openings on

the printer are blocked.

 Do not place the printer on or near a heat source.

 Do not use the printer near water and never spill liquid into it.

 Ensure that the power source meets the ratings listed on the printer;

if uncertain, check with your dealer, electrician, or utility company.

 Do not place the power cord where it may be walked on. Should the

power cord becomes damaged or frayed, replace it immediately.

 Only qualified, trained service technicians should attempt to repair

this printer.

i

Contents

Overview ..................................................................................................1

1.0 About the Printer .............................................................................1

1.0.1 Standard Features ..........................................................2

1.0.2 Optional Features............................................................3

Getting Started ........................................................................................5

2.0 Unpacking........................................................................................5

2.0.1 Inspection .....................................................................6

2.0.2 Additional Requirements.................................................6

Setting-Up the Printer.............................................................................7

3.0 Power Connection...........................................................................7

3.1 Interfacing........................................................................................8

3.1.1 Automatic Parser Mode Detection..................................9

3.2 Loading Ticket Stock.....................................................................10

3.2.1 ST Models ...................................................................10

3.2.2 SV Models ...................................................................16

3.3 Using the Front Panel....................................................................18

3.4 Resident Formats..........................................................................22

3.4.1 Configuration Ticket......................................................22

3.4.2 Test Pattern Ticket........................................................23

3.4.3 Internal Test Ticket........................................................24

3.5 Resetting the Printer......................................................................25

3.6.1 Warm Reset..................................................................25

3.6.2 Factory Default Reset ...................................................25

3.6 Keypad Lockout.............................................................................26

Adjustments and Maintenance............................................................27

4.0 Media Sensor Adjustment.............................................................27

4.0.1 ST Model Media Sensor Adjustment ............................28

4.0.2 SV Model Media Sensor Adjustment............................31

ii

4.1 Stock ID Selections .......................................................................33

4.2 Start of Print & Cut/Tear Adjustment.............................................35

4.3 Operational Database Modification...............................................36

4.3.1 Database Modification Example ...................................39

4.4 Maintenance..................................................................................40

4.4.1 Printhead Cleaning........................................................41

4.4.2 Platen Roller Cleaning ..................................................43

4.4.3 Media Sensor Cleaning.................................................44

4.4.4 Ticket Detect Sensor Cleaning .....................................46

4.4.5 Interior Cleaning............................................................47

4.4.6 Exterior Cleaning...........................................................48

4.4.7 Downloading Firmware and Fonts................................48

Troubleshooting....................................................................................51

5.0 Help Guide.....................................................................................51

5.1 Hex Dump Mode............................................................................55

Specifications........................................................................................57

6.0 Specifications ................................................................................57

6.1 Approved Ticket Stocks.................................................................63

Appendix A ............................................................................................65

ASCII Control Code Chart.......................................................................65

Appendix B ............................................................................................67

Available Fonts and Barcodes ................................................................67

Appendix C ............................................................................................77

Cable Listings ......................................................................................77

Appendix D ............................................................................................79

SV Model Mounting Dimensions.............................................................79

S-Class 1

Overview

1.0 About the Printer

ST (Table) Model

SV (Vertical) Model

The S-Class printer family, hereafter referred to by model name, blends

rugged design, state-of-the-art electronics, and user-friendly features to

redefine ticketing hardware.

To process complicated formats quickly, the printer is equipped with a

32-bit microprocessor and four megabytes of memory. Auto-detecting

communication ports ensure that interfacing to the host system is a

simple task, while versatile front panel functions will speed you through

setups.

This manual provides all the information necessary for the daily

operation of the printer. To begin printing tickets, refer to the instructions

included with the software package you have chosen. If you wish to

write a custom program, visit our website at www.datamax-oneil.com for

a copy of the DPL Programmer’s Manual (part number 88-2051-01) and

the DTPL Programmer’s Manual (part number 88-2246-01).

2 S-Class

1.0.1 Standard Features

This printer comes equipped with many standard features:

Communication Interfaces

 USB interface

 DB-9 RS-232 serial interface

 IEEE 1284 Centronics

parallel interface

Memory

 2 MB FLASH Memory (256K available to user, designated as Module B)

 4 MB DRAM Memory

Printing

 Direct Thermal

 On-demand and batch modes

 Automatic ticket loading and positioning

 Integrated tear bar

 Multiple programming language support

 Lockable cover (ST Models only)

 Interior ticket platform (ST Models only)

Real-Time Clock

 A clock and counter circuit to keep the current time, date, and

amount of inches printed for jobs requiring a time/date stamp as part

of their format.

Scaleable Fonts

 Downloadable typeface varieties in point sizes ranging from 4 to

999.

S-Class 3

1.0.2 Optional Features

Many optional features are available for this printer:

 Cutter and Tray (ST Models only)

This device automatically cuts ticket stock. Stock thickness can range

from .0025 inch (.06 mm) up to .008 inch (.2 mm). A tray, capable of

stacking a minimum of 100, 3.5-inch (88.9 mm) wide tickets, collects the

cut tickets. Order this feature when placing your printer order.

 External Ethernet Connectivity (uses printer’s parallel port)

A print server (the DMX100) that is an external Network Interface

Controller (NIC) to provide Ethernet

connectivity.

 Print Side Media Sensor (ST Models only)

This option allows the printer to sense TOF marks that are present on the

same side of the media in which printing will occur.

 Roll Hanger (ST Models only)

This mounting option allows the printer to use rolled ticket stock with a

maximum 7-inch outer diameter (177.8 mm) on 2-inch (50.8 mm)

diameter core. Order part number 12-2978-01.

4 S-Class

S-Class 5

Getting Started

2.0 Unpacking

Inspect the shipping container(s) for damage; if evident, notify the

shipping carrier to report the nature and extent of the damage before

proceeding.

The printer is carefully packaged to avoid any damage during transit. In

order to operate the printer, you will need to remove the packaging

materials placed there for shipment. Complete the following steps prior

to connecting power or attempting to load ticket stock.

Carefully open the shipping container, remove the printer, and place it on

a level, stable surface.

CAUTION

Do not rest SV models “end-down” on any surface. Damage

to the printer’s connectors may occur.

 Remove the printer from the plastic shipping bag.

 Carefully remove the tape that extends

over the Printhead Latch.

(On SV Models also remove the tape

that covers the interface connectors.)

 Note: Save all packaging in the event that shipment is ever required.

6 S-Class

2.0.1 Inspection

After inspecting the printer, check the remaining contents of the box. In

addition to this manual, the following items should be included:

 Ticket Printer

 Power cord

 Keys (ST Models only)

 Accessories CD-ROM

 Special or additionally

purchased items.

Important Notice:

2.0.2 Additional Requirements

In addition to the above-mentioned items, the following items are

necessary for ticket printing.

A USB, serial, or parallel interface cable

Applicable ticket stock

Applicable software

For advice on which stock and software is best suited for your needs,

contact your customer service representative.

S-Class 7

Setting-Up the Printer

This section details the connections, loading methods, and resident ticket

formats of the printer.

3.0 Power Connection



Note: Before connecting the AC Power Cord or interface cables to the

printer, ensure the Power On/Off Switch is in the ‘Off’ position.

 Place the printer on a firm, level surface.

 Ensure that the Power Switch on the Printer is in the ‘Off’ position.

 Connect the AC Power Cord to the receptacle on the back of the Printer,

and then plug the AC Power Cord into a properly grounded outlet. (The

power supply automatically detects and then adjusts to the applied line

voltage; see Section 6.0 for the acceptable voltage ranges.)

8 S-Class

3.1 Interfacing

The printer can be connected to the host via the parallel, USB, or serial, The

printer will automatically connect to the first port that delivers valid data. Once

established, the printer’s power must be cycled ‘Off’ and ‘On’ to change an

interface connection.

AC Power Connector

Serial Port

Parallel Port

Power On/Off Switch

USB Port

AC Power Connector

Power On/Off Switch

Serial Port

Parallel Port

USB Port

 The Parallel Connection needs a Centronics

IEEE 1284 cable with a 36-

pin male connector for unidirectional (forward channel) communications,

or an IEEE 1284 Compliant cable for bi-directional communications

(forward and reverse channels). Also, for bi-directional communications

your host must have supporting software. See Section 5 for more

information.

 The USB Connection needs a USB cable and is supported in Windows

95

and greater operating systems. Depending upon the operating system of

your host computer, installation requirements may differ slightly.

 The Serial Connection needs a serial interface cable with specific pin-

outs for proper communications (part numbers and pin-outs are given,

below; contact your reseller to order). The interface supports RS-232C

communications via a DB-9 connector. Serial port settings are menu-

selectable and must match your host’s serial port settings; see Section 4.

Part # 32-2300-01 Part # 32-2301-01

S-Class 9

3.1.1 Automatic Parser Mode Detection

From the factory, the printer will automatically interpret the data

received from the host to set the Parser Mode.

 Note: When set to ‘Auto,’ the printer assumes its parser mode according to

the first character received. If the first character is a < (ASCII control

character 3C, as transmitted by most ticketing software packages),

the printer will assume the desired DTPL parser mode. However, in

certain cases (for example, if a font download is executed following

power-up), a received character may cause an unexpected parser

mode which can falsely appear to be a communications problem.

If you want to force the parser mode, see Section 4.3.

More information on identifying the parser mode setting is available in

Section 5, under ‘no communications / not printing via software.’ If

you have any questions or are unable to establish communications,

contact Datamax-O’Neil Technical Support for help.

10 S-Class

3.2 Loading Ticket Stock

The procedure to load the printer differs depending upon the model,

options, and stock type being used. These differences are detailed below.

3.2.1 ST Models

 Note: If your printer is equipped with the Roll Hanger option but you want to

use an internal fan-fold ticket source instead, the Roll Hanger must

be removed. Remove the Roll Hanger by turning it counter-clockwise

to unscrew it from the centerplate of the printer.

To load fanfold ticket stock into a table-top printer proceed as follows:

 Plug in and turn ‘On’ the printer.

 Insert the Key into the lock and turn it, as shown, to unlock the

Access Cover.

 Raise the Access Cover (or, for convenience, the cover may be

removed by sliding it forward and then raising it up and off the

hinges).

 Perform this step according to the printer’s Media Sensor option and

the type of ticket stock being used:

S-Class 11

 “Standard Media Sensor” using Fan-Fold Stock –

With the ticket TOF Marks facing ‘down’ (away from you),

place the ticket stock in the bottom of the printer. (If using an

external supply, route the ticket stock into the printer through the

Rear or Bottom Slots.)

Ensure that the Printhead Latch is in the ‘Locked’ position.

Bottom Slot

Ticket Stock

Thumbscrew

Printhead Latch

Rear Slot

Unlocked

Locked

Media

Guides

12 S-Class

 “Print Side Media Sensor” using Fan-Fold Stock –

With the ticket TOF Marks facing ‘up’ (toward you), place the

stock in the bottom of the printer. (If using an external supply,

route the ticket stock into the printer through the Rear or Bottom

Slots.)