VADDIO 999-9950-000W User guide

Integrator's Complete Guide to

RoboSHOT 20 UHD

High Performance, Ultra High Definition

PTZ Camera

Document 342-1192 Rev. B

July 2016

ii

Contents

Overview 1

What's in this Guide 1

Camera Features 1

Unpacking the Camera 2

A Quick Look at the Camera 3

Front of the Camera 3

Connector Panel 4

Switch Settings 4

Video Resolution 5

Camera Settings 6

Installation 7

Before You Install the Camera 7

Don’t Void Your Warranty! 7

Cabling Notes 7

Installing the Wall Mount 8

About Ceiling-Mounted Cameras 8

Basic Connection Diagram 8

Installing the Camera 9

Powering Up the Camera 10

Configuring and Controlling the Camera 11

Vaddio IR Remote Commander 11

IR Remote Cheat Sheet 11

IR Remote Details 12

Storing a Preset Using the IR Remote Commander 12

Clearing a Preset Using the IR Remote Commander 12

Web Interface 13

Compatible Web Browsers 13

User Access 14

Administrative Access 14

Web Interface Cheat Sheet 15

Web Tasks for All Users: Controlling the Camera 16

Web Tasks for Administrators: Configuring Network Settings 21

Web Tasks for Administrators: Adding Room Information to the Screen 22

Web Tasks for Administrators: Managing Access and Passwords 22

Web Tasks for Administrators: Setting Camera Behaviors and Adjustments 23

Web Tasks for Administrators: Configuring Streaming Settings 25

Web Tasks for Administrators: System Reboots, Resets, and Soft DIP Switch Con-

figuration 27

Web Tasks for Administrators: Contacting Vaddio Technical Support 30

Web Tasks for Administrators: Viewing Diagnostic Logs 30

Telnet Serial Command API 31

camera home 32

camera pan 32

camera tilt 32

camera zoom 33

camera focus 34

camera preset 35

camera ccu get 36

camera ccu set 37

camera ccu scene 38

video mute 38

camera standby 39

streaming settings get 40

network ping 41

network settings get 41

system reboot 41

system factory-reset 42

history 43

version 43

help 43

exit 44

RS-232 Serial Communication 45

RS-232 Command List 46

Command Setting Values 53

RS-232 Inquiry Command List 57

Specifications 61

Troubleshooting and Care 62

Operation, Storage, and Care 63

Compliance Statements and Declarations of Conformity 64

FCC Part 15 Compliance 64

ICES-003 Compliance 64

European Compliance 65

Warranty Information 66

Index 67

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

1

Overview

This guide covers the RoboSHOT™ 20 UHD high performance PTZ camera:

nRoboSHOT 20 UHD (silver and black), North America – 999-9950-000

nRoboSHOT 20 UHD (white), North America – 999-9950-000W

nRoboSHOT 20 UHD (silver and black), International – 999-9950-001

nRoboSHOT 20 UHD (white), International – 999-9950-001W

What's in this Guide

This guide covers:

nUnpacking and installing RoboSHOT 20 UHD cameras

nThe camera's physical features and switch settings

nControlling the camera using the IR remote or web interface

nControlling the camera using Telnet or RS-232 commands

nSpecifications

nTroubleshooting and maintenance

nWarranty and compliance/conformity information

For your convenience, this information is also available in smaller, limited-purpose manuals:

nInstallation Guide for RoboSHOT 20 UHD High Performance PTZ Cameras (unpacking, physical

features, switch settings, installation, initial power-up)

nConfiguration and Administration Guide for RoboSHOT 20 UHD High Performance PTZ

Cameras ((physical features, controlling the camera, troubleshooting, and specifications)

Download manuals, dimensional drawings, and other information from www.vaddio.com/support.

Camera Features

nBack-illuminated 9.03 Megapixel, ultra high definition 1/2.3-

type sensor delivers native 2160p/30 (3840 x 2160) video

n12X optical zoom and 1.67X digital zoom; effective 20X

zoom range; horizontal field of view 74° (wide) to 4.8° (tele)

at 20X

nImaging and performance comparable to 3-chip cameras

nPrecise pan and tilt movements from 120°/s down to

0.35°/s

nTri-Synchronous Motion™ simultaneous 3-axis

pan/tilt/zoom movement between presets

nSimultaneous HDMI®, HDBaseT™, 3Gb/s HD-SDI and IP

streaming outputs

nPresenter-friendly IR remote control

nFull administrative control from your browser via web

interface

nIntegration-ready Telnet or serial RS-232 control

nSmooth, silent direct-drive motors

Unpacking the Camera

Make sure you received all the items you expected.

Caution

Always support the camera's base when picking it up. Lifting the camera by its head or mounting

arm will damage it.

North America

Part number 999-9950-000, RoboSHOT 20 UHD in silver and black

Part number 999-9950-000W, RoboSHOT 20 UHD in

white

nVaddio IR Remote Commander

n12 VDC, 3.0 A switching power supply

nAC cord set for North America

nThin Profile Wall Mount with mounting hardware

nEZCamera RS-232 control adapter

nQuick Start Guide

International

Part number 999-9950-001, RoboSHOT 20 UHD in silver and black

Part number 999-9950-001W, RoboSHOT 20 UHD in

white

nVaddio IR Remote Commander

n12 VDC, 3.0 A switching power supply

nAC cord sets for UK and Europe

nThin Profile Wall Mount with mounting hardware

nEZCamera RS-232 control adapter

nQuick Start Guide

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

A Quick Look at the Camera

This section covers the physical features of the RoboSHOT 20 UHD.

Front of the Camera

nCamera and Zoom Lens: Horizontal field of view up to 74°.12X optical zoom combines with 1.67X

digital zoom to deliver an effective 20X zoom range; 4.8° field of view at 20X.

nDual-arm mount provides superior stability.

nIR Sensors: Sensors in the front of the camera base receive signals from the IR Remote Commander.

Make sure there are no obstructions directly in front of the camera base.

nStatus indicator: The multi-colored LED indicates the camera's current state.

oPurple – Boot-up and Standby modes.

oBlue – Normal operation and is a power on, ready condition.

oBlinking blue – The camera has received IR from the remote or other IR source.

oRed – Tally function; shows that the camera is on-air.

oBlinking red – Fault condition.

oYellow – Firmware update is in progress.

Caution

Do not remove power or reset the camera while the indicator is yellow, showing a firmware update in

progress. Interrupting a firmware update can make the camera unusable.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Connector Panel

From left to right:

n12 VDC, 3.0 A connector – EIA-J04 connector for the power supply shipped with the camera, if not

using a OneLINK extension system

nOneLINK HDBaseT connector – Connect to the network (H.264 IP streaming, web interface or Telnet

control, and PoE++ power) or a OneLINK extension system (video, power and control up to 328

ft/100m)

nHDMI connector – HDMI video output

nHD-SDI connector – HD-SDI video output

nRS-232 port – Connect to a camera controller to manage the camera using a modified VISCA protocol

nHDvideo select switch – Select the appropriate output resolution for local outputs

nDIP switches – Set IR frequency, IR on/off, image flip (camera is invertible), and baud rate

Switch Settings

RoboSHOT cameras use a rotary switch to set the video resolution and a set of DIP switches that

determine certain camera functions. A label on the bottom of the camera provides a quick reference for

setting the switches.

Note

Set the switches appropriately before mounting the camera.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Video Resolution

Set the desired available output resolution for the camera with the rotary switch. Switch positions A through

F are not used.

Switch position Resolution

0 1080p/59.94

1 1080p/50

2 1080i/59.94

3 1080i/50

4 1080p/29.97

5 1080p/25

6 720p/59.94

7 720p/50

8 2160p/29.97

9 2160p/25

A – F Not used

Note

The maximum resolution for the HD-SDI output and the IP stream is 1080p.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Camera Settings

Use the DIP switches to set other camera behaviors.

Note

When the camera is right side up, switches are in their default positions when they are up.

IR Frequency Selection:The IR Remote Commander can control up to three cameras in the same room

independently, if they are configured with different IR frequencies. Use switches 1 and 2 to select the

frequency to identify the camera as camera 1, 2, or 3; then use the Camera Select buttons at the top of the

remote to select the camera you want to control.

IR: Leave switch 3 in the default UP position if the IR remote will be used.

Inverted operation: If mounting the camera upside-down, set switch 4 to the DOWN position: IMAGE

FLIP ON.

Baud Rate:Set the baud rate for RS-232 communication using switch 5. Most applications use 9600 bps

(switch 6 UP), which is recommended when using long cable runs. Use the 38,400 bps setting (switch 6

DOWN) for short control lines only.

Switch 6 is not currently used.

Pro Tip

Double-check switch settings before you mount the camera.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Installation

This section covers

nSiting the camera

nInstalling the mount

nConnecting the camera

nInstalling the camera

Before You Install the Camera

nChoose a camera mounting location that will optimize camera performance. Consider camera viewing

angles, lighting conditions, line-of-sight obstructions, and in-wall obstructions where the camera is to be

mounted.

nIf the IR Remote Commander will be used, ensure that nothing blocks the IRlens in the camera's base.

nEnsure that the camera body can move freely and point away from the ceiling and lights.

nFollow the installation instructions included with the camera mount.

Don’t Void Your Warranty!

Caution

This product is for indoor use. Do not install it outdoors or in a humid environment without the appropriate

protective enclosure. Do not allow it to come into contact with any liquid.

Use only the power supply included with this product. Using a different one will void the warranty, and

could create unsafe operating conditions or damage the product.

Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these

things happen, return it to Vaddio for safety and functional testing.

DomeVIEW enclosures are available to allow outdoor installation of RoboSHOT cameras. Learn more at

www.vaddio.com/products.

Cabling Notes

Use Cat-5e or better cable and standard RJ-45 connectors (568B termination). We recommend using high-

quality connectors and a high-quality crimping tool.

Caution

Check Cat-5 cables for continuity before using them. Using the wrong pin-out may damage the camera

system and void the warranty.

Note

Do not use pass-through RJ-45 connectors. These can cause intermittent connections

and degraded signal quality, resulting in problems that may be hard to diagnose. Use

standard RJ-45 connectors.

Pro Tip

To prevent tragic mishaps, label both ends of every cable.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Installing the Wall Mount

All RoboSHOT cameras include a Thin Profile Wall Mount. Other mounting options are available as well.

Contact us if you don't have the camera mount you need.

You can install the camera wall mount to a 2-gang wall box or directly to the drywall.

nIf you mount it to drywall, use the wall anchors provided with the wall mount.

nIf you mount it to a wall box, use the cover plate screws supplied with the wall box.

About Ceiling-Mounted Cameras

If you use an inverted mount, set the camera's Image Flip DIP switch ON for inverted operation.

See Camera Settings for more information.

Basic Connection Diagram

The Quick-Start Guide for RoboSHOT 20 UHD provides additional information.

Note

The OneLINK™ interface is not required.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Installing the Camera

Caution

Before you start, be sure you can identify all cables correctly. Connecting a cable to the wrong port can

result in equipment damage.

Caution

Check Cat-5 cables for continuity before using them. Using the wrong pin-out may damage the camera

system and void the warranty.

1. Route the cables to the camera location.

2. Route the cables through the mount, and install the mount on the wall or attach it to the wall box. Leave

the screws loose enough to adjust the position of the mount.

3. Level the mount and tighten the mounting screws.

4. Check the level again.

5. Connect the cables to the camera.

Caution:

Use the power supply shipped with the camera. Using a different power supply may create an unsafe

operating condition or damage the camera, and will void the warranty.

6. Ensure that the video resolution switch and the DIP switches are set appropriately. See Switch

Settings.

7. Place the camera on the mount.

8. Attach the camera to the mount using the ¼”-20 x .375 mounting screw supplied with the camera.

Image for illustration only; not to scale. Camera and mount details may differ.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Powering Up the Camera

Connect camera power.

The camera will wake up and initialize. This will take a few seconds.When the camera is initialized and

ready, its front indicator is blue. At this point, it is ready to accept control information.

When powering up, the RoboSHOT 20 UHD camera executes a different sequence of movements than

other Vaddio PTZ cameras.

Note

Wait until the camera finishes initializing before trying to control it using the IRremote or other command

input.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Configuring and Controlling the Camera

You can control the camera using the IR remote, web interface, Telnet session, or RS-232 command line –

preferably not at the same time, as this can produce unexpected results. Choose the method that best

meets the requirements.

Vaddio IR Remote Commander

The IR remote provides basic camera control for end users.

IR Remote Cheat Sheet

What do you need to do? Button(s)

Power on or standby Power (green button at top right)

Select the camera to control (if this

remote controls more than one)

Camera Select buttons 1 through 3 (second row on the

remote)

Discover the camera's IP address Data Screen button (top left) – press and hold for 3

seconds.

Move the camera Arrow buttons and Home button (dark red)

Move the camera to a preset position Position Preset buttons 1 through 6 (bottom two rows)

You can access additional presets from the camera's

web interface.

Focus the camera Auto Focus button (near arrow buttons)

Manual Focus buttons Near and Far (below Zoom

Speed buttons)

Control zoom speed Zoom Speed buttons - Slow Tand W, Fast Tand Wfor

telephoto and wide-angle modes (light gray)

Adjust for excess light behind the

camera's subject

Back Light button (top center)

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

IR Remote Details

The Vaddio remote provides the following functions:

Power – Switch the selected camera on or off.

Power indicator – Shows power on, IR transmission, and battery level.

Back Light – Use or turn off back light compensation.

Data Screen – Display the camera’s IP address and MAC address. Press this button

again to dismiss the display.

Camera Select – In multi-camera installations, selects the camera to be controlled.

See Camera Settings for information on configuring the camera as camera 1, 2, or 3.

Pan/Tilt (arrow button) controls and Home button – Control the camera’s

position.

Rev. Pan and Std. Pan– Control how the camera responds to the arrow buttons.

Helpful for ceiling-mounted cameras and for presenters who are controlling the

camera.

Pan/Tilt Reset – Not used.

Auto Focus – Switch the camera to Auto-Focus mode.

Zoom Speed – Select Slow or Fast movements for telephoto and wide-angle shots.

nT(slow and fast) – Telephoto

nW(slow and fast) – Wide-angle

Manual Focus – Switch the camera to Manual Focus mode.

Near (-) adjustment – Moves the focus nearer when in manual focus mode.

Far (+) adjustment – Moves the focus farther when in manual focus mode.

Position Presets 1 through 6 – Move the camera to a predefined position.

Preset – Save the camera’s current position as one of the numbered presets.

Reset – Clear the saved position presets.

The web interface offers greater control over camera movements to presets (such as setting the speed for

Tri-Synchronous Motion), and provides additional presets.

Storing a Preset Using the IR Remote Commander

Position the camera. Then hold down the Preset button and press one of the numbered preset buttons.

Clearing a Preset Using the IR Remote Commander

Press and hold the Reset button while pressing the preset number you want to clear.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Web Interface

The camera provides a web interface to allow control via an Ethernet network connection, using a browser.

(Refer to the list of compatible web browsers.)The web interface gives the user more control over the

camera than the IR remote offers.

The web interface allows user-level camera control and password-protected administrative access to tasks

such as setting passwords, changing the IP address, viewing diagnostics, and installing firmware updates.

nAdministrative access – The default password is password. The admin has access to all pages of the

web interface.

nUser access – The default password is password. Only the camera control page is available with

user-level access.

If the LAN has a DHCP server, the camera will get its IP address, gateway and routing information

automatically and you will be able to browse to it. In the absence of a DHCP server, the camera's default

IP address is 169.254.1.1 and its subnet mask is 255.255.255.0.

You can configure the camera’s static IP address either through the network or from a computer connected

directly to its Ethernet port. You may need a crossover cable.

Compatible Web Browsers

We have tested this product with these web browsers:

nChrome®

nFirefox®

nMicrosoft® Internet Explorer®

nSafari®

nMicrosoft® Edge

We test using the browser version available from the vendor at that time. Older versions of these browsers

are likely to work, and other browsers may also work.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

User Access

If the admin sets up automatic guest access, no login is needed – the system starts at the Camera Control

page, rather than the login page. The administrative login dialog is accessible from the Camera Control

page, to allow access to administrative tasks.

Administrative Access

If you are on the Camera Control screen and no other screens are available, you’re logged in at the user

level, or guest access is enabled and you’re not logged on at all. Use the Admin button to open the login

screen.

When you log in as Admin, all the admin menu buttons appear on the left side of the screen. In addition to

Camera Controls, you also have access to:

nCamera Settings – Additional control over camera behavior related to camera movement and color

management.

nStreaming – Set up IP (H.264) streaming.

nRoom Labels – Add helpful information the web interface screens, such as conference room name and

the in-house number for AV assistance.

nNetworking – Ethernet configuration.

nSecurity – Set passwords and manage guest access.

nDiagnostics – Access to logs for troubleshooting.

nSystem – Reboot, restore defaults, view switch settings,and run updates.

nHelp – Tech support contact information.

nLogout – End your web interface session.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Web Interface Cheat Sheet

Where to find the camera controls you need right now.

What do you need? Go to this screen

Camera operation

nMove or zoom the camera

nSet the speed for pan, tilt, or zoom motions

nFocus the camera (Focus button reveals the focus control)

nMove to a camera preset

nPut the camera into or bring it out of standby mode

Camera Controls

Camera behavior

nSet motors for inverted operation (Settings button reveals the

control)

nSet or clear camera presets, with or without Tri-Synchronous Motion

nSelect the appropriate lighting adjustments (CCU Scenes section)

Camera Controls

Camera behavior

nWhat happens on power-up or coming out of standby mode - move to

a specified preset, apply specified lighting adjustments

nSpecify whether to use automated adjustments (auto-iris, auto white

balance, backlight compensation)

Camera Settings

Camera adjustments

nColor settings (Iris, iris gain, red gain, blue gain, detail, chroma,

gamma)

nStore and label custom color settings as CCU scenes

nSpecify global speed settings for camera movements that do not use

Tri-Synchronous Motion

Camera Settings

Advanced camera settings

nColor space (YCbCr or sRGB; default is YCbCr)

n3G HD-SDI level (A or B; default is A)

System

IP streaming settings

nQuality

nResolution

nFrame rate

nStreaming URL and path

Streaming

IP settings

nHostname

nDHCP or static addressing

nStatic: IP address, subnet mask, gateway

Networking

Information about the camera's current switch settings System

Access management

nGuest access

nAccount passwords

Security

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

What do you need? Go to this screen

Time zone and NTP server (source for system time/date) Networking

Diagnostic logs Diagnostics

Information about the camera location Room Labels

Helpdesk phone number for end users Room Labels

Vaddio Technical Support contact information Help

Web Tasks for All Users: Controlling the Camera

The Camera Controls page provides most of the same controls as the IR Remote Commander, along with

some that are not available from the remote:

nPut the camera in standby or bring it back to the ready state

nPan, tilt, zoom, or return to "home" position

nSet speeds for camera movements

nFocus manually or set auto-focus

nSet or move to camera presets

nSelect one of the stored lighting adjustments

nSet the way the camera responds to the arrow buttons on the remote

Since the web interface is specific to the camera you are working with, it does not offer camera selection.

Manage the Camera Ready State

Use the Standby button to switch between low-power (standby) and ready states.

In standby mode, the button is red and the screen presents the message “Device is in standby.” On

entering standby mode, the camera moves to its standby position.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

Move the Camera

Use the arrow buttons for camera pan and tilt. The center button moves the camera to the home position.

Zoom In or Out

Use the Zoom + button to zoom in and the Zoom - button to zoom out.

Change the Speed of Camera Movements

Use the speed sliders to adjust the speed of movements that you control with the buttons for pan, tilt and

zoom. For tight shots, slower is usually better.

Change the Focus

Open the Focus control to select Auto-focus, or set manual focus with the + (near) and – (far) buttons.

Iknow you get this, but I’m going to say it anyway: The + and – buttons don’t work when the Auto Focus

box is checked.

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Integrator's Complete Guide to the RoboSHOT 20 UHD High Performance, Ultra High Definition PTZ Camera

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