Motorola DCH6400 Series Installation guide

INSTALLATION MANUAL

DCH6416

DCH6400 Series Installation Manual

i

IMPORTANT SAFETY INSTRUCTIONS

• Read these instructions.

• Keep these instructions.

• Heed all warnings.

• Follow all instructions.

• Do not use this apparatus near water.

• Clean only with dry cloth.

• Do not block any ventilation openings. Install in accordance with the manufacturers instructions.

• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus

(including amplifiers) that produce heat.

• Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two

blades with one wider than the other. A grounding type plug has two blades and a third grounding

prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into

your outlet, consult an electrician for replacement of the obsolete outlet.

• Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles,

and the point where they exit from the apparatus.

• Only use attachments/accessories specified by the manufacturer.

• Unplug this apparatus during lightning storms or when unused for long periods of time.

• Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been

damaged in any way, such as the power-supply cord or plug is damaged, liquid has been spilled or

objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not

operate normally, or has been dropped.

IMPORTANT SAFETY CONSIDERATIONS

The DCH6416 requires careful handling to avoid potential damage to its internal hard disk drive or the

loss of recorded data. Be sure to follow these requirements during transportation and installation.

DURING TRANSPORTATION TO THE SUBSCRIBER HOME

Transport the cable terminal in its shipping box or an equally padded container.

Do not expose the terminal to rain or moisture.

DURING INSTALLATION

• Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the

flow of air through the ventilation openings.

• Install the terminal so that its position does not interfere with its proper ventilation. For example, do not

place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.

• Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of

the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is

permitted as long as the air surrounding the terminal does not exceed 40º C (104º F).

ii

• Place the terminal on a flat surface not prone to vibration or impact.

• Do not install the terminal in an area where condensation occurs.

• To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not

plug the AC power cord into a switched power outlet.

• To avoid shock and vibration damage to the internal hard drive, do not move the terminal while it is

plugged in.

• To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting

power before moving the terminal.

FCC COMPLIANCE

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates uses and can radiate

radio frequency energy and, if not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and on, the user is encouraged to try

to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by Motorola for compliance could void the

user’s authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

FCC DECLARATION OF CONFORMITY

Motorola Inc., Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-

1000, declares that the DCH 6416 receiver complies with 47 CFR Parts 2 and 15 of the FCC rules as a

Class B digital device.

CANADA INDUSTRY CANADA (IC)

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

iii

Caring for the Environment by Recycling

When you see this symbol on a Motorola product, do not dispose of the product

with residential or commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste.

Some countries or regions, such as the European Union, have set up systems to

collect and recycle electrical and electronic waste items. Contact your local

authorities for information about practices established for your region. If collection

systems are not available, call Motorola Customer Service for assistance.

by any means or used to make any derivative work (such as translation, transformation, or adaptation)

without written permission from Motorola, Inc.

MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office.

CableCARD

TM

, M-Card

TM

, and DOCSIS® are trademarks or registered trademarks of Cable Television

Laboratories, Inc. HDMI is a trademark of HDMI Licensing LLC. Dolby is a trademark of Dolby

Laboratories. Macrovison is a registered trademark of Macrovision Corporation. All other product or

Motorola reserves the right to revise this publication and to make changes in content from time to time

without obligation on the part of Motorola to provide notification of such revision or change. Motorola

provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the

implied warranties of merchantability and fitness for a particular purpose. Motorola may make

improvements or changes in the product(s) described in this manual at any time.

v

CONTENTS

1 Introduction .................................................................................................... 1

Features ...................................................................................................... 1

Tuners ................................................................................................... 1

Standard Audio/Video Features............................................................. 2

Standard DVR Functionality .................................................................. 2

Standard Data Features ........................................................................ 3

Standard Miscellaneous Features......................................................... 3

If You Need Help ......................................................................................... 4

Calling for Repairs....................................................................................... 4

2 Overview ........................................................................................................ 5

Front Panel.................................................................................................. 5

Front Panel Format Button* ........................................................................ 5

Rear Panel .................................................................................................. 7

CableCARD™ ............................................................................................. 8

Alert Screens......................................................................................... 8

CableCARD Removal............................................................................ 8

Unsupported CableCARD Insertion ...................................................... 8

Invalid CableCARD Security Certificate ................................................ 9

Invalid CableCARD—DCH6416 Pairing................................................ 9

3 Installation...................................................................................................... 11

Before You Begin ........................................................................................ 11

Clearing the Hard Drive......................................................................... 11

Video Connection Options..................................................................... 12

Audio Connection Options..................................................................... 12

Installation Overview ................................................................................... 13

Cabling to an HDTV for Video..................................................................... 14

Cabling to an HDTV and an A/V Receiver .................................................. 15

Cabling to a Standard-Definition TV and an A/V Receiver .......................... 17

Cabling to a Standard-Definition TV and Audio Receiver............................ 18

Data Device Connections............................................................................ 19

Operational Check for the Remote Control ................................................. 20

Optimizing the High-Definition Settings....................................................... 20

Graphics Overlaying the Video.................................................................... 23

4 Diagnostics..................................................................................................... 25

Using the Diagnostics ................................................................................. 25

General Status ............................................................................................ 25

Purchase Status .......................................................................................... 28

Out-Of-Band (OOB) Status ......................................................................... 29

CONTENTS

vi

Agile OOB Tuner Hunting.............................................................................31

Summary of Manual Selection of the OOB Frequency (OSD Frequency Override in

Hunted Mode) ........................................................................................31

In-Band Status..............................................................................................32

Unit Address.................................................................................................34

Separable Security.......................................................................................36

Current Channel Status................................................................................38

RF Modem (Upstream) ................................................................................40

Code Modules ..............................................................................................43

Memory Configuration..................................................................................46

Audio/Video Status.......................................................................................46

Interface Status ............................................................................................50

User Setting Status ......................................................................................53

DVR/Hard Drive Status ................................................................................55

DOCSIS Status ............................................................................................57

Application Specific Information ...................................................................60

Interactive Status..........................................................................................61

Keypad—Front Panel Indicators ..................................................................63

5 Troubleshooting ..............................................................................................65

Figures

Figure 1-1 Front and rear views.........................................................................1

Figure 2-1 Front panel .......................................................................................5

Figure 2-2 Rear panel ........................................................................................7

Figure 3-1 Cabling to an HDTV..........................................................................14

Figure 3-2 Cabling to an HDTV and an A/V receiver .........................................15

Figure 3-3 Cabling to a Standard-Definition stereo TV ......................................17

Figure 3-4 Cabling an audio receiver.................................................................18

Figure 3-5 Sample data devices you can connect to the DCH6416 ..................19

Figure 4- 1 Example of the Front panel display for the main menu ...................25

Figure 4-2 Example General Status LED (no error)...........................................26

Figure 4-3 Front panel display for Purchase Status diagnostic..........................28

Figure 4-4 Front panel display for the OOB diagnostic......................................30

Figure 4-5 Front panel display for in-band diagnostic........................................33

Figure 4-6 Front panel display of a unit address................................................34

Figure 4-7 Current channel status Front panel displays ....................................39

Figure 4-8 RF upstream modem Front panel display.........................................42

Figure 4-9 Front panel display for code modules...............................................44

Figure 4-10 Interactive status Front panel display .............................................61

CONTENTS

vii

Tables

Table 1-1 DVR Recording Time Guidelines............................................................................. 3

Table 2-1 Front panel .............................................................................................................. 5

Table 2-2 Rear panel connections........................................................................................... 7

Table 3-1 Operational check procedures .............................................................................. 20

1

1 INTRODUCTION

This manual provides instructions for cable operator personnel to install the Motorola

DCH6416 High-Definition Cable Receiver. This unit includes a high-end processor,

expanded memory, and enhanced graphics to support digital, on-demand, and

analog broadcast and interactive services. It provides a full complement of

interconnection options.

The DCH6416 provides advanced capabilities, including:

• Authorization and purchase of on-demand programming

• High-Definition television (HDTV) video decoding

• HDTV output through component video (YPbPr), High-Definition Multimedia

Interface

™

(HDMI

™

), or IEEE-1394

• Surround-sound audio through a variety of analog and digital interconnection

options

• Dual-tuner DVR functionality to pause and time shift live video and seamlessly

record in conjunction with the interactive programming guide (IPG)

• Built-in DOCSIS

®

cable modem

• Ethernet and Universal Serial Bus (USB) 2.0 ports for future home networking

applications

• Adaptability to various software platforms

As with all Motorola digital cable receivers, the hardware features are enabled by

core operating and third party application software.

Figure 1-1 Front and rear views

Features

Tuners

• Two 54 to 864 MHz video tuners with analog NTSC and digital MPEG-2 main

profile high level video processor

1 INTRODUCTION

2

• One dedicated tuner for the DOCSIS high-speed data/voice services channel, up

to 860 MHz

• One dedicated tuner for the out-of-band (OOB) control channel

Standard Audio/Video Features

• ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer

• Clear analog channel processor with BTSC decoder

• DES based encryption/DCII (via CableCARD

™

) access control

• Out-of-band data receiver (70-130 MHz) 2.048 Mbps

• Audio/video input ports

• Analog/digital video scaling (picture in graphics)

• 32-bit 2D graphics support in hardware

• Macrovision

®

copy protection

• High-definition video output through:

o HDMI (also compatible with DVI using an HDMI-to-DVI converter cable)

o Component Video (YPbPr)

o IEEE-1394

• Standard-definition video output through:

o S-Video

o Baseband

o RF

• Audio output through:

o Digital audio (S/PDIF) ATSC standard Dolby

®

Digital AC-3 coaxial or optical

o Baseband L/R

Standard DVR Functionality

• DVR functionality integrated with the IPG enables subscribers to:

o Pause, rewind, fast-forward, or record live TV

o Maintain a personal recorded program library and access it using the IPG

o Select programs to record across multiple channels and time slots

o Rewind and replay recorded programs

o Simultaneously watch two programs, switching easily between them using

the swap key

o Record a program in the background while viewing another live program

1 INTRODUCTION

3

o Simultaneously record programs from two channels while watching a different

pre-recorded program, with the ability to switch viewing between any of the

three programs

Motorola cannot guarantee the exact amount of programming that each subscriber

will be able to record. The approximate time depends on the programming type and

the drive size:

Table 1-1 DVR Recording Time Guidelines

Estimated Recording Hours For:

Model Drive Size

Analog Channels Standard Digital

Channels

HDTV Channels

DCH6416 160 GB 35 to 43 55 to 100 14 to 21

All times are approximate. The actual hours a subscriber can record are a function of

program bit rate, the IPG type, and the reserved buffer space.

Standard Data Features

• Integrated DOCSIS 1.0/1.1/2.0 capable cable modem

• 16 MB flash memory (supports up to 32 MB optional)

• 128 MB SDRAM (256 MB optional)

• One rear and one front Universal Serial Bus (USB) 2.0 port (dual connector

interface)

• 10/100 Mbps Ethernet Port (RJ-45)

• On-board real-time RF return (DOCSIS compliant)

Standard Miscellaneous Features

• Switched AC accessory outlet

• Messaging capabilities

• Digital diagnostics

• Full feature access from front panel using a four-digit, seven-segment VFD

display

1 INTRODUCTION

4

If You Need Help

If you need assistance while working with the DCH6416, contact the Motorola

Technical Response Center (TRC):

• Inside the U.S.: 1-888-944-HELP (1-888-944-4357)

• Outside the U.S.: 1-215-323-0044

• Motorola Online: http://businessonline.motorola.com/

The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers

a searchable solutions database, technical documentation, and low-priority issue

creation and tracking.

Calling for Repairs

If a Motorola set-top requires repair service, please call one of the following Motorola

Authorized Service Centers:

Company From USA or Canada Outside USA or Canada

World Wide Digital 1-800-227-0450 1-956-541-0600

Teleplan 1-800-352-5274 1-302-322-6088

To ensure efficient service, request a Return for Service Authorization (RSA) number.

Be sure to display the RSA number prominently on all equipment boxes.

The Service Center will provide the shipping address of the location performing your

repairs.

To ship your equipment for repair:

• Pack the unit securely, if possible in its original factory shipping carton.

• Print or display the RSA number so it is easily visible on all equipment boxes.

• Enclose a note describing the exact problem. Complete and enclose the checklist

provided with the unit.

• Ship the unit PREPAID to the address provided by the Service Center.

5

2 OVERVIEW

Front Panel

The front panel controls provide functional navigation if the remote control is lost or is

temporarily out of service. Certain functions, such as those requiring a numeric entry,

require a remote control. Some connectors are not enabled and require the support

of application software.

Figure 2-1 Front panel

Table 2-1 Front panel

1 USB connector

2 Cursor—menu navigation

3 Select—selects menu options

4 Power—turns the receiver on and off (standby)

5 Menu—displays the menu

6 Guide—displays the program guide

7 Info—displays current channel and program information

8 Format*—change the video output format

9 Channel—changes channel up or down

*The availability of certain features is dependent upon application support.

Front Panel Format Button*

The Format button located on the front panel of the DCH6416 allows you to quickly

change the video output format on the Component Video (YPbPr) and HDMI outputs

of the product. The DCH6416 is capable of providing the following video formats on

the YPbPr and HDMI video outputs:

• High Definition 1080i (1920 x 1080 pixels)

• High Definition 720p (1280 x 720 pixels)

• Enhanced Definition 480p (720 x 480 pixels)

• Standard Definition 480i (720 x 480 pixels)

The Format button is intended to allow you to select a video output format that is

compatible with a connected display device. Some televisions may not support all

2 OVERVIEW

6

four video formats listed above. The Format button provides an easy method for

selecting an output format that is compatible with your television.

Operation

The Format button is intended to complement the User Settings Menu (see User

Settings). It is not intended to replace the User Settings Menu. The User Settings

Menu is the preferred method of optimizing the DCH6416 to operate with your

specific television.

If you cannot get a video display when the DCH6416 is connected to your television

via Component Video or HDMI cables, use the Format button to select a video output

format that results in a viewable picture on the display screen. Once a viewable

picture is available, please use the User Settings Menu to optimize the DCH6416

display settings for your specific television.

Video Format Indicators (Front Panel Display)

The front panel display of the DCH6416 is equipped with four indicators to the right

hand side of the display that are used to indicate the currently-selected video output

format on the Component Video (YPbPr) and HDMI outputs. As the Format button is

depressed, the front panel format indicators will change to illuminate the currently

selected video output format in use by the DCH6416.

Note: There are some scenarios where the DCH receiver does not change the video

output format if the Format button is depressed. In these scenarios, the DCH6416

will flash the currently illuminated video format indicator on the front panel display. If

this should occur, please use the User Settings Menu to make further changes to the

video output settings of the DCH6416 receiver.

*The availability of certain features is dependent upon application support.

2 OVERVIEW

7

Rear Panel

The rear panel contains a switched power outlet; connectors for video, audio, and RF

cabling; data output; and modem and data interface connectors. Some connectors

are not enabled and require the support of application software.

Figure 2-2 Rear panel

SERIAL

DIGITAL AUDIO

USB

SWITCHED

105 125V

60Hz

4A MAX

500W MAX

-

IEEE 1394

ETHERNET

M Card DEVICE ONLY-

™

S VIDEO-

HDMI

eSATA

Pr

OUT

VIDEO AUDIO/

IN

R

L

V

Pb

Y

RPT OUT

RF OUT

RF1

IN

CM

IN

RF2

IN

CABLE

IN

Table 2-2 Rear panel connections

1 Cable In—Connects to cable signal from your service provider

2 RF Out—Ch 3/4 modulated audio/video (SDTV) to TV or VCR

3 M-Card—Input slot for CableCARD (M-Card device only). If the M-Card

was pre-installed in the factory there will be a cover attached over the slot.

4 Serial—Service only

5

S-Video—Connects to S-Video (SDTV) input of TV or VCR

6 Digital Audio (S/PDIF)—Provides Dolby

®

Digital 5.1 audio or PCM output

7

YPbPr—Component video output (HDTV)

8

Video/Audio—Composite Video (SDTV) /Audio L/R inputs and outputs

9

HDMI—High-Definition TV (HDTV) connector

10 eSATA*—External Serial ATA disk interface

11 Ethernet*—Network connection

12 USB* 2.0—High-Speed peripheral device connection

13 IEEE-1394—Audio and video device connection

14 Power cord connector

*The availability of certain features is dependent upon application support.

2 OVERVIEW

8

CableCARD™

The DCH6416 receivers are separable security products that use a removable

security mechanism known as a CableCARD

™

. The CableCARD allows the DCH

receiver to decrypt digital video services available on the cable plant from your digital

cable provider. If the CableCARD is not properly inserted into the DCH receiver’s

rear panel M-Card slot, you will not be able to view cable television programs,

previously recorded programs on the DVR, or interactive on-demand programs.

Important: Under no circumstance should the CableCARD be removed from

the DCH6416 receiver.

Alert Screens

In certain scenarios, the DCH receiver will generate an on-screen alert banner if an

issue is detected with the CableCARD. These scenarios include:

• Removal of the CableCARD

• Insertion of an unsupported CableCARD

• Invalid security certificate provided by the CableCARD

• Invalid pairing between the CableCARD and the DCH receiver

Important: Please contact your cable operator immediately if any of these

scenarios occur. If the CableCARD has been removed, there is no need to

contact your cable operator. Simply re-insert the card.

CableCARD Removal

In the event that the CableCARD is removed from the DCH receiver, all access to

live, recorded, and on-demand television programming will be terminated. The

DCH6416 will be unable to provide access to television programming until the

CableCARD is re-inserted into the DCH receiver. While the CableCARD is removed

from the DCH receiver, the following on-screen alert banner will be shown:

Unsupported CableCARD Insertion

In the event that an unsupported CableCARD is inserted into the DCH6416 receiver,

all access to live, recorded, and on-demand television programming will be

terminated. The DCH6416 will be unable to provide access to television

programming until a supported CableCARD is re-inserted. When an unsupported

CableCARD is inserted into the DCH receiver, the following on-screen alert banner

will be shown:

IMPORTANT: The DCH6416 supports the M-Card or Multi-Stream CableCARD

device only. When operating with Thin Client and not OCAP(TM) software, the

DCH6416 requires the Motorola M-Card.

Unsupported CableCARD

Please re-insert CableCARD

2 OVERVIEW

9

Invalid CableCARD Security Certificate

In the event that the CableCARD provides an invalid security certificate to the DCH

receiver, all access to live, recorded, and on-demand television programming will be

terminated. The DCH6416 receiver will be unable to provide access to television

programming until a CableCARD that can provide a valid security certificate is

inserted. When a CableCARD with an invalid security certificate is inserted into the

DCH6416, the following on-screen alert banner will be shown:

Invalid CableCARD—DCH6416 Pairing

Your cable operator must validate all pairings between the CableCARD and the DCH

receiver. This process is performed by the cable operator. However, if the pairing

between the CableCARD and the DCH6416 receiver cannot be validated or has not

yet been validated during a new installation, the following on-screen alert banner will

be shown (actual values shown will differ):

CableCARD Certificate Invalid

CableCard™ Pairing

In order to start cable service

for this device, please contact

your cable provider.

x-xxx-xxx-xxxx

CableCARD ID 000-298-997-225-8

Host ID 004-000-000-497-6

Data 302-722-504-62

Unit Address 000-02989-97225-100

eCM WAC --:--:--:--:--:--

Host Reports 1-Way RF only

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