W10407342A
1
LEARN MORE
In an effort to conserve natural resources, this refrigerator includes a condensed User Guide. A complete User Instructions
manual for your model can be downloaded at www.whirlpool.com/service_support. The model number is located on
the inside wall of the refrigerator compartment. To request a printed copy of the User Instructions manual, call
1-800-253-1301. (Shipping and handling fees may apply.)
Register your refrigerator at www.whirlpool.com/service_support.
Para instrucciones en español, visite www.whirlpool.com.
User Guide
Side by Side Refrigerator
You can be killed or seriously injured if you don’t immediately follow instructions.
You can be killed or seriously injured if you don’t follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the
instructions are not followed.
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
DANGER
WARNING
IMPORTANT SAFETY INSTRUCTIONS
WARNING:
To reduce the risk of fire, electric shock, or injury when using your refrigerator, follow these basic precautions:
SAVE THESE INSTRUCTIONS
■ Plug into a grounded 3 prong outlet.
■ Do not remove ground prong.
■ Do not use an adapter.
■ Do not use an extension cord.
■ Disconnect power before servicing.
■ Replace all parts and panels before operating.
■ Remove doors from your old refrigerator.
■ Use nonflammable cleaner.
■ Keep flammable materials and vapors, such as gasoline, away from
refrigerator.
■ Use two or more people to move and install refrigerator.
■ Disconnect power before installing ice maker (on ice maker kit ready
models only).
■ Use a sturdy glass when dispensing ice (on some models).
■ Do not hit the refrigerator glass doors (on some models).
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.
2
PROPER DISPOSAL OF
YOUR OLD REFRIGERATOR
IMPORTANT: Child entrapment and suffocation are not problems of the
past. Junked or abandoned refrigerators are still dangerous, even if
they will sit for “just a few days.” If you are getting rid of your old
refrigerator, please follow these instructions to help prevent accidents.
Before You Throw Away Your Old Refrigerator or Freezer:
■ Take off the doors.
■ Leave the shelves in place so that children may not easily climb
inside.
Using the Controls
For your convenience, your refrigerator controls are preset at the
factory. When you first install your refrigerator, make sure that the
controls are still preset. The Refrigerator Control and the Freezer
Control should both be set to the “mid-settings.”
IMPORTANT:
■ Your product will not cool when the REFRIGERATOR Control is set
to OFF.
■ The Refrigerator Control adjusts the refrigerator compartment
temperature. The Freezer Control adjusts the freezer compartment
temperature. Settings to the left of the mid-setting make the
temperature less cold. Settings to the right of the mid-setting make
the temperature colder.
■ Wait 24 hours before you put food into the refrigerator. If you add
food before the refrigerator has cooled completely, your food may
spoil.
NOTE: Adjusting the Refrigerator and Freezer Controls to a higher
(colder) than recommended setting will not cool the compartments any
faster.
Adjusting Controls
Give the refrigerator time to cool down completely before adding food. It
is best to wait 24 hours before you put food into the refrigerator. The
settings indicated in the previous section should be correct for normal
household refrigerator usage. The controls are set correctly when milk
or juice is as cold as you like and when ice cream is firm.
■ Turn the control right (clockwise) to make the compartment colder.
■ Turn the control left (counterclockwise) to make it less cold.
■ To turn the cooling system off, turn the Refrigerator Control
counterclockwise until it reaches the OFF position.
If you need to adjust temperatures in the refrigerator or freezer, use the
settings listed in the chart below as a guide. Wait at least 24 hours
between adjustments.
Crisper Humidity Control (on some models)
You can control the amount of humidity in the moisture-sealed crisper.
Adjust the control to any setting between LOW and HIGH.
LOW (open) for best storage of fruits and vegetables with skins.
HIGH (closed) for best storage of fresh, leafy vegetables.
Suffocation Hazard
Remove doors from your old refrigerator.
Failure to do so can result in death or brain damage.
WARNING
Important information to know about disposal of
refrigerants:
Dispose of refrigerator in accordance with Federal and Local
regulations. Refrigerants must be evacuated by a licensed,
EPA certified refrigerant technician in accordance with
established procedures.
OPERATING YOUR REFRIGERATOR
CONDITION/REASON: ADJUSTMENT:
REFRIGERATOR too warm REFRIGERATOR Control one
setting higher
FREEZER too warm/
too little ice
FREEZER Control one
setting higher
REFRIGERATOR too cold REFRIGERATOR Control one
setting lower
FREEZER too cold FREEZER Control one setting lower
3
Water and Ice Dispensers
NOTES:
■ The dispensing system will not operate when either door
(refrigerator or freezer) is open.
■ Allow 24 hours for the refrigerator to cool down and chill water.
■ Allow 24 hours to produce the first batch of ice. Discard the first
three batches of ice produced. Wait 72 hours for full ice production.
Flush the Water System
Air in the water dispensing system can cause the water dispenser to
drip. After connecting the refrigerator to a water source or replacing the
water filter, flush the water system. Flushing the water dispensing
system forces air from the water line and filter, and prepares the water
filter for use.
NOTE: As air is cleared from the system, water may spurt out of the
dispenser.
1. Using a sturdy container, depress and hold the water dispenser
lever for 5 seconds, then release it for 5 seconds.
2. Repeat Step 1 until water begins to flow.
3. Once water begins to flow, continue depressing and releasing the
dispenser lever (5 seconds on, 5 seconds off) until a total of 3 gal.
(12 L) has been dispensed.
Additional flushing may be required in some households.
The Water Dispenser
IMPORTANT:
■ Dispense at least 1 qt (1 L) of water every week to maintain a fresh
supply.
■ If the flow of water from the dispenser decreases, it could be
caused by low water pressure.
■ With the water filter removed, dispense 1 cup (237 mL) of
water. If 1 cup of water is dispensed in 8 seconds or less, the
water pressure to the refrigerator meets the minimum
requirement.
■ If it takes longer than 8 seconds to dispense 1 cup of water,
the water pressure to the refrigerator is lower than
recommended. See “Water Supply Requirements” (in the User
Instructions or the Installation Instructions and Owner’s
Manual) or “Problem Solver” for suggestions.
To Dispense Water:
1. Press the WATER button to select water.
2. Press a sturdy glass against the dispenser lever.
Hold the glass close to the water dispenser
spout to ensure that the water dispenses into
the glass.
3. Remove the glass to stop dispensing.
IMPORTANT: The small tray at the bottom of the dispenser is designed
to catch small spills and allow for easy cleaning. There is no drain in the
tray. To empty and clean the tray, push down on the back of the
removable tray lid and pull it out.
The Ice Dispenser
Ice dispenses from the ice maker storage bin in the freezer when the
dispenser lever is pressed. To turn off the ice maker, see “Ice Maker
and Storage Bin.”
Your ice maker can produce both crushed and cubed ice. Before
dispensing ice, select which type of ice you prefer.
■ Press the CRUSHED button
for crushed ice, or the CUBED
button for cubed ice.
For crushed ice, cubes are
crushed before being dispensed.
This may cause a slight delay
when dispensing crushed ice.
Noise from the ice crusher is normal, and pieces of ice may vary in size.
When changing from crushed to cubed, a few ounces of crushed ice
will be dispensed along with the first cubes.
To Dispense Ice:
1. Press the button to select the desired type of ice.
2. Press a sturdy glass against the ice dispenser lever. Hold the glass
close to the ice guide to ensure that the ice dispenses into the
glass.
IMPORTANT: You do not need to apply a lot of pressure to the lever
in order to activate the ice dispenser. Pressing hard will not make
the ice dispense faster or in greater quantities.
3. Remove the glass to stop dispensing.
ICE AND WATER
A. Water dispenser spout
A
A. Ice guide
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING
A
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The Dispenser Light
On some models, the dispenser light will automatically turn on when
you use the dispenser.
■ If you want the light to be on
continuously, press the
LIGHT ON button. To turn the
light back off, press the
LIGHT OFF button.
The dispenser lights are LEDs that
cannot be changed. If it appears
that your dispenser lights are not working, see “Problem Solver” for
more information.
The Dispenser Lock
The dispenser can be turned off for easy cleaning or to avoid
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the refrigerator, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser lever. To turn off the ice maker, see “Ice Maker and Storage
Bin.”
■ To lock the dispenser, press
the LOCK button. To unlock
the dispenser, press the
UNLOCK button.
Ice Maker and Storage Bin
Turning the Ice Maker On/Off
■ To turn on the ice maker, lift open the ice maker door and lower the
wire shutoff arm to the ON position.
■ To manually turn off the ice maker, lift the wire shutoff arm to the
OFF (arm up) position and listen for the click. Ice can still be
dispensed, but no more can be made.
NOTE: Your ice maker has an automatic shutoff. As ice is made, the ice
cubes will fill the ice storage bin, and the ice cubes will raise the wire
shutoff arm to the OFF (arm up) position. Do not force the wire shutoff
arm up or down.
REMEMBER:
■ Allow 24 hours to produce the first batch of ice. Discard the first
three batches of ice produced.
■ The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice maker to
a softened water supply. Water softener chemicals (such as salt)
can damage parts of the ice maker and lead to poor quality ice. If a
softened water supply cannot be avoided, make sure the water
softener is operating properly and is well maintained.
■ Do not use anything sharp to break up the ice in the storage bin.
This can cause damage to the ice container and the dispenser
mechanism.
■ Do not store anything on top of or in the ice maker or storage bin.
Removing and Replacing the Ice Storage Bin
1. Lift and hold open the ice maker door.
2. Lift the wire shutoff arm so it clicks into the OFF (up) position.
Release the ice maker door.
3. Lift up the front of the storage bin
and pull it out.
4. Replace the bin by pushing it in all
the way, or the dispenser will not
work.
5. To restart ice production, lift open
the ice maker door and push the
wire shutoff arm down to the ON
position.
Water Filtration System
Water Filter Status Light (on some models)
The filter status light will help you know when to change your water
filter.
■ The light will change from green to yellow. This tells you that it is
almost time to change the filter.
■ It is recommended that you replace the filter when the status light
changes to red OR water flow to your water dispenser or ice maker
decreases noticeably.
The filter should be replaced at least every 6 months depending on
your water quality and usage.
■ The reset button is located on the control panel in the refrigerator
compartment. To reset the status light after changing the filter,
press the button 5 times within 10 seconds. The status light will
change from red to green when the system is reset.
Non-Indicator Water Filter (on some models)
If your refrigerator does not have the water filter status light, you should
change the water filter cartridge at least every 6 months depending on
your water quality and usage. If the water flow to the water dispenser or
ice maker decreases noticeably before 6 months have passed, replace
the water filter more often.
Do not use with water that is microbiologically unsafe or
of unknown quality without adequate disinfection before
or after the system. Systems certified for cyst reduction
may be used on disinfected waters that may contain
filterable cysts.
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Changing the Water Filter
1. Locate the water filter cover door in the base grille, and pull open
the filter door. The filter will be released and then be ejected as the
door is opened.
2. When the door is
completely open,
pull the filter
straight out.
NOTE: There may
be some water in
the filter. Some
spilling may occur.
Use a towel to
wipe up any spills.
3. Take the new filter out of its packaging and remove the covers from
the O-rings. Be sure the O-rings are still in place after the covers
are removed.
4. With the arrow pointing to the left (toward the filter cover door’s
hinge), align the new filter with the filter housing and slide it into
place. The filter cover door will automatically begin to close as the
new filter is inserted.
5. Close the filter cover door completely in order to snap the filter into
place. You may need to press hard.
6. Flush the water system. See “Water and Ice Dispensers.”
The following accessories are available for your refrigerator. To order an
accessory, call 1-800-442-9991 and ask for the part number listed or
contact your authorized Whirlpool dealer. In Canada, call
1-800-807-6777.
affresh™ Stainless Steel Cleaner:
Order Part #W10355016
In Canada, order Part #W10355016B
affresh™ Stainless Steel Wipes:
Order Part #W10355049
In Canada, order Part #W10355049B
affresh™ Kitchen & Appliance Cleaner:
Order Part #W10355010
In Canada, order Part #W10355010B
Water Filter:
Order Part #W10295370 (P4RFWB)
A. Water filter cover door
A
ACCESSORIES
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For recommendations that may help you avoid a service call, scan the code at left with your mobile
device, or visit www.whirlpool.com/product_help.
For a complete Problem Solver listing with more information about additional topics, see the
Installation Instructions and Owner’s Manual provided with your refrigerator, or visit our website and
download the User Instructions for your model.
PROBLEM Possible Causes and/or Recommended Solutions
Refrigerator
will not
operate
■ Not connected to an electrical supply - Plug the power cord into a grounded 3 prong outlet. Do not use an extension cord.
■ No power to the electrical outlet - Plug in a lamp to see if the outlet is working.
■ Household fuse has blown or circuit breaker has tripped - Replace the fuse or reset the circuit breaker. If the problem
continues, contact a licensed electrician.
■ Control or cooling is not turned on - Turn on the refrigerator control, or turn cooling on. See “Using the Controls.”
■ New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either compartment (refrigerator or freezer)
more quickly.
Refrigerator
seems noisy
The compressor in your new refrigerator regulates temperature more efficiently and uses less energy than older models. During
various stages of operation, you may hear normal operating sounds that are unfamiliar.
The following noises are normal:
■ Buzzing/Clicking - Heard when the water valve opens and closes to dispense water or fill the ice maker. If the refrigerator is
connected to a water line, this is normal. If the refrigerator is not connected to a water line, turn off the ice maker.
■ Cracking/Crashing - Heard when ice is ejected from the ice maker mold.
■ Popping - Heard when the inside walls contract/expand, especially during initial cooldown.
■ Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during normal operation.
■ Rattling - Heard when water passes through the water line, or due to the flow of refrigerant. Rattling may also come from
items placed on top of the refrigerator.
■ Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into the drain pan.
■ Sizzling - Heard when water drips onto the heater during the defrost cycle.
Motor seems
to run too
much
■ Your new refrigerator has an energy-efficient motor - The refrigerator may run longer than you’re used to, because the
compressor and fans operate at lower speeds that are more energy-efficient. This is normal.
NOTE: Your refrigerator may run even longer if the room is warm, a large load of food is added, the doors are opened often, or
if a door has been left open.
PROBLEM SOLVER
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
7
Temperature
is too warm
■ New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either compartment (refrigerator or freezer)
more quickly.
■ Doors are opened often or not closed completely - This allows warm air to enter the refrigerator. Minimize door openings,
keep the doors fully closed, and make sure both doors are properly sealed.
■ Air vents are blocked - Remove items that are immediately in front of the vents.
■ Large amount of warm food recently added - Allow several hours for the refrigerator to return to its normal temperature.
■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a colder setting. Check the
temperature again in 24 hours.
Temperature
is too cold
■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a warmer setting. Check the
temperature again in 24 hours.
■ Top refrigerator shelf is colder than lower shelves - On some models, air from the freezer enters the refrigerator
compartment through vents near the top refrigerator shelf. As a result, the top shelf can be slightly colder than lower shelves.
■ Air vents are blocked - Remove items that are immediately in front of the vents.
Interior
moisture
buildup
NOTE: Some moisture buildup is normal. Clean with a soft dry cloth.
■ Room is humid - A humid environment contributes to moisture buildup. Only use the refrigerator in an indoor location, with as
little humidity as possible.
■ Doors are opened often or not closed completely - This allows humid air to enter the refrigerator. Minimize door openings,
keep the doors fully closed, and make sure both doors are properly sealed.
PROBLEM Possible Causes and/or Recommended Solutions
8
WHIRLPOOL CORPORATION MAJOR APPLIANCE WARRANTY
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or furnished
with the product, Whirlpool Corporation or Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory Specified Parts and repair labor to
correct defects in materials or workmanship that existed when this major appliance was purchased. Service must be provided by a Whirlpool
designated service company. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS
PROVIDED HEREIN. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the
country in which it was purchased. Proof of original purchase date is required to obtain service under this limited warranty.
ITEMS EXCLUDED FROM WARRANTY
This limited warranty does not cover:
1. Replacement parts or repair labor if this major appliance is used for other than normal, single-family household use or when it is used in a
manner that is inconsistent to published user or operator instructions and/or installation instructions.
2. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house
fuses, or to correct house wiring or plumbing.
3. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty coverage.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with
electrical or plumbing codes, or use of products not approved by Whirlpool.
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from
defects in materials or workmanship and is reported to Whirlpool within 30 days from the date of purchase.
6. Any food or medicine loss due to refrigerator or freezer product failures.
7. Pickup and delivery. This major appliance is intended to be repaired in your home.
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized
Whirlpool servicer is not available.
10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with
Whirlpool's published installation instructions.
11. Replacement parts or repair labor on major appliances with original model/serial numbers that have been removed, altered or cannot be
easily determined.
12. Discoloration, rust, or oxidation of stainless steel surfaces.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not
allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives
you specific legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the
exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you
specific legal rights, and you also may have other rights that vary from state to state or province to province.
If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies. 6/08
For additional product information, in the U.S.A., visit www.whirlpool.com.
In Canada, visit www.whirlpool.ca.
If you do not have access to the Internet and you need assistance using your product or you would like to schedule service, you may contact
Whirlpool at the number below.
Have your complete model number ready. You can find your model number and serial number on the label, located on the inside wall of the
refrigerator compartment.
For assistance or service in the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.
If you need further assistance, you can write to Whirlpool with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Please keep all provided instructions and your model number information for future reference.
WARRANTY
W10407342A
®
/™ ©2012 Whirlpool. Used under license in Canada. All rights reserved.
7/12
Printed in Mexico
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Whirlpool W10407342A1 User manual
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