Pricing: Subject to change without notice.
Product: We reserve the right to change, modify or improve our
products at any time without notice. Information contained in
this product book is subject to change at any time. All data is as
accurate as possible at the time of printing.
Purchase Orders: Purchase Orders must be either faxed or
emailed. No phone orders please.
Return Merchandise Authorization: (Warranty / Defective
Merchandise) If you have a product that needs to be returned
to us, please contact our Administration Office at 800-825-4288
ext. 2 or send the request by fax 250-825-2723 or email. Please
list all products you wish to return and the reason for the return
for each item. When contacting us for an RMA be prepared to
tell us the original invoice that a product was purchased on.
Every product returned requires an RMA number. Shortly after
you contact us you will receive a written RMA confirmation via
email or fax. Please do not send back ANY items not part of
your original RMA. You will need to call us for a new RMA if you
have additional items that you want to send back. Your written
RMA confirmation will include shipping instructions. Compensa
-
tion for merchandise will be credited to the customers account.
No cash refunds.
Warranty: Can-Fans
TM
and Max-Fans
TM
are warranted against
defects in material and workmanship for a period of five (5)
years from date of purchase.
Warranty Does Not Apply To:
(a) Shipping damage, either concealed or visible. Claims
must be filed with carrier.
(b) Damage caused by improper installation, wiring, or
connection to incorrect electrical voltage.
(c) Goods that have been modified or altered.
(d) Damage caused by corrosion, abrasion, or severe
temperatures.
(e) Goods that have had identification labels removed or
altered.
(f) Goods that have been subjected to improper maintenance,
abuse, misuse, abnormal usage, or accident.
(g) Warranty does not cover the cost of removal or reinstallation
of a unit when service or warranty work is required.
(h) Installation of a unit is by others. Warranty does not cover
faulty installation or damage to personal property resulting
from incorrect or faulty installation.
These warranties give specific legal rights and are subject
to any applicable consumer protection legislation.
Additional rights, which may vary according to local
jurisdiction, may also apply. No other warranties, expressed,
implied or written, shall apply to these goods. No responsibility
will be accepted for any consequential or incidental damages,
loss of property, revenues or profit, cost of removal, installation or
re-installation, personal damage or loss of life, or for any breach
of warranty, regardless of cause.
Merchandise Returns: (Non moving stock, etc.)
At our discretion we may accept returned merchandise. We will
only take back new, unused merchandise in resalable condition.
Products being returned will be assessed a minimum 15%
restocking fee to cover administrative costs, labor, replacement
packaging, etc. Product must be in its’ original packaging. Col
-
lect shipments of returned goods will not be accepted. All prod-
uct must be properly packed and shipped prepaid. RMA
number must be clearly written on the outside of packaging
and a copy of the RMA letter must be included. A copy of the
original Bill of Sale to verify purchase date must be included. If
merchandise is received back in condition other than described
above or if it is damaged in shipment, we will be unable to give
credit on the merchandise. Return items must be a current model
and less than one year since purchase. The return of any special,
non-stock, obsolete, or non-saleable merchandise will not be
accepted. Compensation for returned merchandise will be
credited to the customers account. No cash refunds.
Freight:
F.O.B. Sacramento, CA.: Freight is prepaid on all orders over
your free freight minimum as noted on your credit application.
On all orders under your free freight minimum, freight charges
will be prepaid by Can USA and added to the invoice.
Freight Damage and Shortages: All claims must be made
with the carrier. At the time of delivery, make sure there is no
damage or any shortages. If there is, it must be noted on the
Delivery Receipt at the time of delivery. If time does not permit
you to inspect the shipment at the time of delivery, note on the
bill of lading “subject to count & inspection” before signing for
the order.
If the Bill of Lading is signed as complete / undamaged and
at a later point damage or shortages are found, you will be
unable to receive compensation.
C.O.D. Fees: Accounts with C.O.D. terms will be charged the
fees assessed by the carrier associated the C.O.D. shipments.
Will Call: Authorized dealers may will-call orders at our distribution
centers, all orders should be submitted on a Purchase Order. Sales
office hours are Monday through Wednesday 8:00 am to 4:30 pm
and Thursday 8:00 am to 2:00 pm. If you have a sales matter that
requires attention outside of these hours you can reach our Sales
Reps at the following numbers: Dennis Langlois 250-354-2993 or
Brandon Arcuri 250-551-3843. Warehouse hours are 7:00 am to
3:30 pm. All times are Pacific Time Zone.
Financial Terms: New accounts must fill out credit application
and agree to allow Can USA to check vendor references.
New accounts will be on a Cash in Advance (CIA) basis for
first orders.
(a) We do not accept credit cards.
(b) A 2% per month service charge is assessed for all invoices
over 30 days.
(c) Can USA reserves the right to place the debtor on “Stop
Ship” or Prepaid without notice, in event of default,
remittance(s) without sufficient funds (NSF) or for any other
reason. A $40.00 service fee will be assessed for all NSF
checks.
(d) Orders to accounts with past due balances will be held until
the account becomes current even if the account is under
the established credit limit.
(e) Payments must be received by Can USA in order for held orders
to be released. Verbal assurances the check has been sent
will not cause held orders to be released. In this situation,
please consider sending a check overnight to expedite
shipment of a future order.
(f) Accounts with balances aged over 90 days will be turned
over for collection. All collection costs and attorney fees
will be incurred by the client if they are not paid as agreed.
These fees will be 25 – 50% of the principal, depending on if
the collection goes to court or not.
(g) If you require a significant credit line with us, we may require
a copy of a customers financial statements to evaluate prior
to granting credit.
Note: Legal title & ownership of merchandise supplied by Can
USA does not transfer to a customer until the goods are paid
for in full. The merchandise remains the property & collateral
of Can USA until full payment has been received.
Canfilters Group Inc. Terms and Conditions of Business