Frequently Asked Questions
If a problem does occur, it may often be due to something very minor. The following Q&A may
be able to resolve the issue.
Questions Answers
Unit is not responding. Check that:
• The mains plug is not securely plugged into the mains socket.
If not, unplug the unit, wait 10 seconds, then firmly plug it in
again.
• The mains socket is not overloaded causing the fuse to blow.
Unit is not heating up. Check that:
• The door is properly closed. It should click when closed firmly.
Why doesn’t the food seem to
cook?
Check that:
• The cooking time has been set.
• The door is closed.
• The mains socket is not overloaded thus causing the fuse to
blow.
Why does the food seem
undercooked or overcooked?
Check that:
• The correct cooking time has been set.
• The correct power setting has been used.
How can I stop eggs from
popping?
When you bake or poach eggs in the microwave, the yolk can
sometimes pop as steam builds up inside it. You can stop the
egg from popping by piercing the yolk with a toothpick before
cooking.
Never cook eggs that are still in their shells
Why is it so important that I allow
standing time after cooking?
With microwave cooking, many foods build up enough heat inside
them to continue cooking even after they’ve even taken out of the
microwave. Leaving the food to stand will allow for even cooking
and heat distribution.
Why does my microwave
sometimes take longer to cook
than it says in the recipe?
First check that the microwave was set jus as the recipe said.
Cooking times and heat settings are suggestions to help prevent
overcooking but differences in weight, size, shape and starting
temperature of the food will all affect how long it takes to cook
– just as it does with a conventional oven. Use your judgement
along with the recipe to check whether he food has been cooked
properly.
Why do I get condensation on the
inside of the door?
Condensation is perfectly normal, especially when you are cooking
food with a high moisture content such as potatoes.
Does the microwave energy escape
through the window on the door?
No. The door has a special metal screen with holes that lets you see
inside but stops microwave energy from getting out.
Steam comes out of the side of the
door and vents. Can microwave
energy get out too?
No. The door and vents are carefully designed to left steam out
during cooking but keep microwave energy in.
Light is showing through the
vents and door. Does this mean
microwave energy can escape?
No. It is normal for light to be visible and is nothing to be
concerned about.
What happens if the microwave is
switched on while it is empty?
The microwave will be damaged. Do not switch on the unit when
there is nothing inside it. It is a good idea to keep a cup of water in
the microwave in case the unit is accidentally switched on.
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