NEC Xen Mail CTI User manual

Xen Mail CTI

Conversation Guide

NEC Business Solutions Ltd

Document No.: 8558

Release 1.0

June 2004

Xen IPK

June 2004 NEC Business Solutions Ltd

ii Xen Mail CTI Conversation Guide

Doc. No. 8558 - Release 1.0

June 2004

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Xen Mail CTI Conversation Guide Table of Contents – iii

Table of Contents

T A B L E • 1

Prompts by text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

T A B L E • 2

Prompts and phrase names by prompt number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

T A B L E • 3

Prompts by phrase name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

T A B L E • 4

Unnumbered prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Shortcuts

Voice messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Fax Package * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

E-Mail Integration Package * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

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Xen Mail CTI Conversation Guide T A B L E • 1 – 1

T A B L E • 1

Prompts by text

This table provides a list of system prompts. This table is sorted alphabetically by prompt text

and includes:

• The prompt text

• The complete prompt number

• The phrase or phrases that use the prompt

Prompts by text Prompt Phrases containing prompt

...and firmware version... SY083 PH_SysMgr_FirmwareVersion

...and left a message. SL004 (Not used in current version.)

...and the maximum number of mailboxes you may add

has been reached.

SY039 PH_SysMgr_DoesNotHaveMailbox

...arrived... FM068 PH_FaxCk_ArrivedAt

...but left no reply. SL005 PH_Chk_ButLeftNoReply

...but, all fax ports were busy. FM056 PH_FaxCk_CallerCouldntHold

...by... SL113 PH_Chk_By

...did not answer the page MB027 PH_Box_DidNotAnswerPage

...does not have a mailbox. SY038 PH_SysMgr_DoesNotHaveMailbox

...enter... FX018 PH_Fax_ForNameEnterNumber

...faxes... FM072 PH_FaxCk_ConfirmDelivery

...finishing editing, star. SL135 PH_Sub_EditMsgMenuMenu

...for groups and remote sites. NT026 PH_Leave_AskForExtOr

PH_Net_Lv_AskForExtOrGrpOrNode

...for remote sites. NT033 PH_Group_AddMemberbyExt

PH_Group_DelMemberbyExt

PH_Group_ContAddMemberbyExt

PH_Group_ContDelMemberbyExt

...for... FX017 PH_Fax_ForNameEnterNumber

...from... SL042 PH_Chk_RecordedAt

PH_Chk_From

PH_FaxCk_ArrivedAt

...got all your messages and left a message. SL058 PH_Chk_MsgGotAll

PH_Chk_GotAndLeft

...got all your messages and left an urgent message. SL059 PH_Chk_MsgGotAll

PH_Chk_GotAndLeft

...got all your messages and left... SL057 PH_Chk_MsgGotAll

...got the message you sent... SL060 PH_Chk_PerMessageReceipt

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2 – T A B L E • 1 Prompts by text

...got your last message to... SL062 PH_Chk_GotYourMessageTo

...got your last message. SL061 (Not used in current version.)

...got your last message... SL003 PH_Chk_Receipt

...has an urgent message for you. SL069 PH_Chk_MsgHas

...has been paged MB030 PH_Box_HasBeenPaged

...has been returned because... NT008 (Not used in current version.)

...has not heard this message. SL063 PH_Leave_PersonHasNotHeardMsg

...has the following members... GR015 PH_Group_HasTheFollowingMembers

...has transferred your call to... VC011 PH_Box_RoutedByClient

...has... SL052 PH_Chk_MsgHas

...hasn't heard your last message but left a message. SL065 PH_Chk_MsgHasntGot

PH_Chk_HasntGotButLeft

...hasn't heard your last message but left an urgent

message.

SL066 PH_Chk_MsgHasntGot

PH_Chk_HasntGotButLeft

...hasn't heard your last message but left... SL064 PH_Chk_MsgHasntGot

...hasn't heard your last message yet. SL007 PH_Leave_HasntHeardLast

...hours. SY015 PH_SysMgr_FreeTime

...in your message box. SL122 PH_Chk_InYourMessageBox

...including one fax. FM015 PH_FaxCk_IncludingFaxes

...including... FM014 PH_FaxCk_IncludingFaxes

...is not available at this time. FX010 PH_Fax_NumberIsNotAvailable

...is not available right now. MB003 PH_Box_IsGone

PH_Box_NameIsGone

...is not valid. SC003 PH_Spr_InvalidExtension

...is now available to take your call. VC016 PH_Box_ClientNowAvail

...is on the phone now. MB005 PH_Box_IsGone

PH_Box_NameIsGone

PH_Hold_NameStillBusy

...is out today. MB004 PH_Box_IsGone

...is still on the phone... HD003 PH_Hold_NameStillBusy

...left a message. SL006 PH_Chk_MsgLeft

...left an urgent message for you. SL070 PH_Chk_MsgLeft

...left... SL047 PH_Chk_LeftX

PH_Chk_MsgLeft

...minute. SY067 PH_SysMgr_FreeTime

...minutes. SY016 PH_SysMgr_FreeTime

...must be specified by extension. NT025 PH_Net_Lv_AMIS_ExtNeededAtNode

...new faxes... FM071 PH_FaxCk_YouHaveVoicelessFaxes

...not recorded. SY044 PH_SysMgr_TheCurrentGreetingIs

Prompts by text Prompt Phrases containing prompt

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Prompts by text T A B L E • 1 –3

...not specified. SY009 PH_SysMgr_OperatorBoxIs

...on... SY051 PH_SysMgr_OnDays

...or to try another extension, enter pound. FB018 PH_Fax_YouAreInLine

...people have not heard this message. SR025 PH_Leave_NumberHaveNotHeard

...Q... SY080 PH_SysMgr_QNumber

...received... SL067 PH_Chk_ReceivedAt

...requested... FM062 (Not used in current version.)

...send message, star. SL136 PH_Sub_MsgHandlingMenu

PH_Sub_MsgHandlingRedirectMenu

...sent... SR023 PH_Chk_SentAt

...system manager options, 0. SY072 PH_SM_Opt_NewMessages

PH_SM_Opt_HearReceipts

PH_SM_Opt_NoNewHearReceipts

PH_SM_Opt_LeaveMessages

PH_SM_Opt_NoNewLeaveMessages

PH_SM_Opt_ToCheckNewMessages

...transmitted... NT038 PH_Chk_RecordedAt

...urgent messages. SL073 PH_Chk_YouHaveUrgent

PH_Chk_YouStillHaveUrgent

PH_Chk_MsgHasntGot

PH_Chk_MsgHas

PH_Chk_MsgGotAll

PH_Chk_MsgLeft

...using driver version... SY082 PH_SysMgr_DriverVersion

...voicemail ports are active... SY081 PH_SysMgr_PortsActive

...was transmitted. NT021 PH_Chk_NetReceipt

...was transmitted... SR035 (Not used in current version.)

...will be sent immediately. SR036 PH_Spdl_SentImmediately

...will be sent... SR021 PH_Spdl_WillBeSent

...without voice annotation. FM016 PH_FaxCk_YouHaveVoicelessFaxes

...would like to transfer you to... VC013 PH_Box_RoutedByClient

<1 millisecond of silence> GL021 PH_Leave_Beep

PH_Fax_AnnotateFollowup

PH_SysMgr_WillRecordItNowBeep

<1 second of silence> GL002 PH_Dir_GroupName

PH_Dir_EndOfGroup

PH_Dir_ToStartHearAgain

<2 seconds of silence> FX015 (Not used in current version.)

<3 seconds of silence> GL003 PH_Dir_EndPause

PH_Fax_ShortHoldPhrase

<5 seconds of silence> Okay, I'll fax the documents you've

selected.

FX029 PH_Fax_RequestDoc

<Half second of silence> GL023 PH_Chk_ReviewDelay

Prompts by text Prompt Phrases containing prompt

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4 – T A B L E • 1 Prompts by text

<Half-second of silence> GL001 PH_FaxCk_NoDeliveryOffer

PH_SysMgr_ReadNumber

<Hold music 0> HD023 PH_Hold_HoldMusic

<Hold music 1> HD024 PH_Hold_HoldMusic

<Hold music 2> HD025 PH_Hold_HoldMusic

<Hold music 3> HD026 PH_Hold_HoldMusic

<Hold music 4> HD027 PH_Hold_HoldMusic

<Hold music 5> HD028 PH_Hold_HoldMusic

<Hold music 6> HD029 PH_Hold_HoldMusic

<Hold music 7> HD030 PH_Hold_HoldMusic

<Hold music 8> HD031 PH_Hold_HoldMusic

<Hold music 9> HD032 PH_Hold_HoldMusic

<interrupt tone> VC010 PH_Box_ClientNowAvail

PH_Box_InterruptTone

<Pause> NM116 SUBPH_NumberString

<Tone> (for transfer and record announce) GL022 PH_Xfer_Announce

…has been paged MB030 PH_Box_HasBeenPaged

0 (Leading) NM113 SUBPH_NumberLeading

0 (Trailing) NM114 SUBPH_NumberTrailing

1 (Leading) NM101 SUBPH_NumberLeading

1 (Trailing) NM001 SUBPH_NumberTrailing

1 new message. SL078 SUBPH_1-10NewMessages

1 urgent. SL088 PH_Chk_XUrgent

10 (Leading) NM110 SUBPH_NumberLeading

10 (Trailing) NM010 SUBPH_NumberTrailing

10 new messages. SL087 SUBPH_1-10NewMessages

11 (Leading) NM111 SUBPH_NumberLeading

11 (Trailing) NM011 SUBPH_NumberTrailing

12 (Leading) NM112 SUBPH_NumberLeading

12 (Trailing) NM012 SUBPH_NumberTrailing

13 (Trailing) NM013 SUBPH_NumberTrailing

14 (Trailing) NM014 SUBPH_NumberTrailing

15 (Trailing) NM015 SUBPH_NumberTrailing

16 (Trailing) NM016 SUBPH_NumberTrailing

17 (Trailing) NM017 SUBPH_NumberTrailing

18 (Trailing) NM018 SUBPH_NumberTrailing

19 (Trailing) NM019 SUBPH_NumberTrailing

2 (Leading) NM102 SUBPH_NumberLeading

Prompts by text Prompt Phrases containing prompt

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Prompts by text T A B L E • 1 –5

2 (Trailing) NM002 SUBPH_NumberTrailing

2 new messages. SL079 SUBPH_1-10NewMessages

2 urgent. SL089 PH_Chk_XUrgent

20 (Trailing) NM020 SUBPH_NumberTrailing

21 (Trailing) NM021 SUBPH_NumberTrailing

22 (Trailing) NM022 SUBPH_NumberTrailing

23 (Trailing) NM023 SUBPH_NumberTrailing

24 (Trailing) NM024 SUBPH_NumberTrailing

25 (Trailing) NM025 SUBPH_NumberTrailing

26 (Trailing) NM026 SUBPH_NumberTrailing

27 (Trailing) NM027 SUBPH_NumberTrailing

28 (Trailing) NM028 SUBPH_NumberTrailing

29 (Trailing) NM029 SUBPH_NumberTrailing

3 (Leading) NM103 SUBPH_NumberLeading

3 (Trailing) NM003 SUBPH_NumberTrailing

3 new messages. SL080 SUBPH_1-10NewMessages

3 urgent. SL090 PH_Chk_XUrgent

30 (Trailing) NM030 SUBPH_NumberTrailing

31 (Trailing) NM031 SUBPH_NumberTrailing

32 (Trailing) NM032 SUBPH_NumberTrailing

33 (Trailing) NM033 SUBPH_NumberTrailing

34 (Trailing) NM034 SUBPH_NumberTrailing

35 (Trailing) NM035 SUBPH_NumberTrailing

36 (Trailing) NM036 SUBPH_NumberTrailing

37 (Trailing) NM037 SUBPH_NumberTrailing

38 (Trailing) NM038 SUBPH_NumberTrailing

39 (Trailing) NM039 SUBPH_NumberTrailing

4 (Leading) NM104 SUBPH_NumberLeading

4 (Trailing) NM004 SUBPH_NumberTrailing

4 new messages. SL081 SUBPH_1-10NewMessages

4 urgent. SL091 PH_Chk_XUrgent

40 (Trailing) NM040 SUBPH_NumberTrailing

41 (Trailing) NM041 SUBPH_NumberTrailing

42 (Trailing) NM042 SUBPH_NumberTrailing

43 (Trailing) NM043 SUBPH_NumberTrailing

SUBPH_NumberString2

44 (Trailing) NM044 SUBPH_NumberTrailing

45 (Trailing) NM045 SUBPH_NumberTrailing

Prompts by text Prompt Phrases containing prompt

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6 – T A B L E • 1 Prompts by text

46 (Trailing) NM046 SUBPH_NumberTrailing

47 (Trailing) NM047 SUBPH_NumberTrailing

48 (Trailing) NM048 SUBPH_NumberTrailing

49 (Trailing) NM049 SUBPH_NumberTrailing

5 (Leading) NM105 SUBPH_NumberLeading

5 (Trailing) NM005 SUBPH_NumberTrailing

5 new messages. SL082 SUBPH_1-10NewMessages

5 urgent. SL092 PH_Chk_XUrgent

50 (Trailing) NM050 SUBPH_NumberTrailing

51 (Trailing) NM051 SUBPH_NumberTrailing

52 (Trailing) NM052 SUBPH_NumberTrailing

53 (Trailing) NM053 SUBPH_NumberTrailing

54 (Trailing) NM054 SUBPH_NumberTrailing

55 (Trailing) NM055 SUBPH_NumberTrailing

56 (Trailing) NM056 SUBPH_NumberTrailing

57 (Trailing) NM057 SUBPH_NumberTrailing

58 (Trailing) NM058 SUBPH_NumberTrailing

59 (Trailing) NM059 SUBPH_NumberTrailing

6 (Leading) NM106 SUBPH_NumberLeading

6 (Trailing) NM006 SUBPH_NumberTrailing

6 new messages. SL083 SUBPH_1-10NewMessages

60 (Trailing) NM060 SUBPH_NumberTrailing

61 (Trailing) NM061 SUBPH_NumberTrailing

62 (Trailing) NM062 SUBPH_NumberTrailing

63 (Trailing) NM063 SUBPH_NumberTrailing

64 (Trailing) NM064 SUBPH_NumberTrailing

65 (Trailing) NM065 SUBPH_NumberTrailing

66 (Trailing) NM066 SUBPH_NumberTrailing

67 (Trailing) NM067 SUBPH_NumberTrailing

68 (Trailing) NM068 SUBPH_NumberTrailing

69 (Trailing) NM069 SUBPH_NumberTrailing

7 (Leading) NM107 SUBPH_NumberLeading

7 (Trailing) NM007 SUBPH_NumberTrailing

7 new messages. SL084 SUBPH_1-10NewMessages

70 (Trailing) NM070 SUBPH_NumberTrailing

71 (Trailing) NM071 SUBPH_NumberTrailing

72 (Trailing) NM072 SUBPH_NumberTrailing

73 (Trailing) NM073 SUBPH_NumberTrailing

Prompts by text Prompt Phrases containing prompt

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Prompts by text T A B L E • 1 –7

74 (Trailing) NM074 SUBPH_NumberTrailing

75 (Trailing) NM075 SUBPH_NumberTrailing

76 (Trailing) NM076 SUBPH_NumberTrailing

77 (Trailing) NM077 SUBPH_NumberTrailing

78 (Trailing) NM078 SUBPH_NumberTrailing

79 (Trailing) NM079 SUBPH_NumberTrailing

8 (Leading) NM108 SUBPH_NumberLeading

8 (Trailing) NM008 SUBPH_NumberTrailing

8 new messages. SL085 SUBPH_1-10NewMessages

80 (Trailing) NM080 SUBPH_NumberTrailing

81 (Trailing) NM081 SUBPH_NumberTrailing

82 (Trailing) NM082 SUBPH_NumberTrailing

83 (Trailing) NM083 SUBPH_NumberTrailing

84 (Trailing) NM084 SUBPH_NumberTrailing

85 (Trailing) NM085 SUBPH_NumberTrailing

86 (Trailing) NM086 SUBPH_NumberTrailing

87 (Trailing) NM087 SUBPH_NumberTrailing

88 (Trailing) NM088 SUBPH_NumberTrailing

89 (Trailing) NM089 SUBPH_NumberTrailing

9 (Leading) NM109 SUBPH_NumberLeading

9 (Trailing) NM009 SUBPH_NumberTrailing

9 new messages. SL086 SUBPH_1-10NewMessages

90 (Trailing) NM090 SUBPH_NumberTrailing

91 (Trailing) NM091 SUBPH_NumberTrailing

92 (Trailing) NM092 SUBPH_NumberTrailing

93 (Trailing) NM093 SUBPH_NumberTrailing

94 (Trailing) NM094 SUBPH_NumberTrailing

95 (Trailing) NM095 SUBPH_NumberTrailing

96 (Trailing) NM096 SUBPH_NumberTrailing

97 (Trailing) NM097 SUBPH_NumberTrailing

98 (Trailing) NM098 SUBPH_NumberTrailing

99 (Trailing) NM099 SUBPH_NumberTrailing

A disk drive has failed. ER017 PH_GAEN_DiskDriveDown

A fan has failed in the disk storage system. ER032 PH_GAEN_DiskFanDown

A fan has failed in the disk storage system. ER037 PH_GAEN_RAIDFanFail

A fax delivery you requested was incomplete. You

requested the delivery...

FM061 PH_FaxCk_CouldntDeliver

A fax you sent could not be transmitted. FM081 PH_PTF_CannotTransmit

Prompts by text Prompt Phrases containing prompt

Xen Mail CTI Conversation Guide

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8 – T A B L E • 1 Prompts by text

A message to this group is still being copied. Continue

editing this group?

GR064 PH_Group_ContinueEditGroup

A power supply has failed in the disk storage system. ER018 PH_GAEN_DiskPowerSupplyDown

A problem has been detected. ER028 PH_GAEN_SerialIntegrationDown

PH_GAEN_PowerSupplyFanDown

PH_GAEN_HeatProblem

PH_GAEN_CPUFanDown

PH_GAEN_DiskErrNonCritical

PH_GAEN_DiskErrCritical

PH_GAEN_DiskDriveDown

PH_GAEN_DiskPowerSupplyDown

PH_GAEN_VoiceBoardDownCantDialout

PH_GAEN_UPSEngaged

PH_GAEN_FaxDown

PH_GAEN_VoiceBoardDown

PH_GAEN_AlarmUnitDown

PH_GAEN_AlarmUnitBatteryLow

PH_GAEN_AlarmUnitModemDown

PH_GAEN_PMSLinkDown

PH_GAEN_PowerSupplyBadVoltage

PH_GAEN_TapeNeedsCleaning

PH_GAEN_DiskFanDown

PH_GAEN_PowerSupplyDown

PH_GAEN_AlarmUnitHeatProblem

PH_GAEN_VoiceBoardDownCantAnswer

PH_GAEN_VoiceBoardDownCantDoLamps

PH_GAEN_RAIDFanFail

PH_GAEN_Fax_CantReceiveOrDeliver

PH_GAEN_Fax_CantReceive

PH_GAEN_Fax_CantDeliver

a.m. DT033 SUBPH_Time

Add complete. SY028 PH_SysMgr_AddComplete

Add the subscriber and change the group? GR067 PH_Group_AddChangeToLocalAccess

PH_Group_AddTurnOffDispatch

Added. GR014 PH_Group_AddedorDeleted

All fax machines are in use. FB007 PH_Fax_HoldAllStillBusy

All fax machines are still in use. FB008 PH_Fax_HoldAllStillBusy

All page ports are busy now. MB026 PH_Box_AllPagePortsBusyNow

All settings have been erased and your mailbox remains as

new. If you wish to repeat the setup process now, enter

your personal ID.

SS011 PH_Sub_AllSettingsAreErased

All voice boards have failed. ER042 PH_GAEN_VBoardAllFail

An error occurred during disk maintenance. ER002 PH_GAEN_DiskOptimisation

An error occurred during your regularly scheduled

backup. It is important to have a current backup.

ER003 PH_GAEN_TapeBackup

An error occurred with disk redundancy. The system is

running on a single drive.

ER001 PH_GAEN_DiskRedundancy

An interruption has occurred. To continue, enter 1. GL016 PH_Rec_DialtoneDetected

Prompts by text Prompt Phrases containing prompt

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Prompts by text T A B L E • 1 –9

And I have too many lines holding already. HD021 PH_Hold_TooMany

And... DT031 SUBPH_Days

PH_Chk_AndPH_FaxCk_YouHaveFaxes

Another system manager is already active on the phone or

at the console. Please try again later.

SY071 PH_Sys_AnotherSysMgrActive

April DT011 SUBPH_Month

Archive this fax? FM048 PH_FaxCk_SaveFaxAsOld

Are you sure you want to delete... GR020 PH_Group_SureYouWantToDelete

Ask for voice annotation when callers leave faxes for the

public fax box?

SY086 PH_SysMgr_AskForFaxVoiceAnnotation

At least one critical disk error has been detected. ER016 PH_GAEN_DiskErrCritical

At least one non-critical disk error has been detected. ER015 PH_GAEN_DiskErrNonCritical

At least one of the power supplies is malfunctioning. ER030 PH_GAEN_PowerSupplyBadVoltage

At least one voice board has failed. ER023 PH_GAEN_VoiceBoardDown

At the tone, please record your busy greeting for when you

are on the phone.

SS015 PH_Sub_RecordBusyGreeting

At the tone, please record your personal greeting. SS016 PH_Sub_RecordPersonalGreeting

At the tone, state the name of the group. GR019 PH_Group_RecordGroupName

At the tone... SC001 PH_Spr_SayExtension

PH_Spr_InvalidExtension

PH_Spr_DidNotRecRepeat

at... NT029 PH_Chk_Receipt

PH_Chk_ReceivedAt

PH_Chk_RecordedAt

PH_Chk_LastMemberAt

PH_Net_SubscriberAtNode

PH_Net_GroupNumberAtNode

At... DT020 SUBPH_ExDateTime

PH_Spdl_FutureAt

August DT015 SUBPH_Month

Available recording time is... SY014 PH_SysMgr_FreeTime

Box number... MB015 PH_Chk_BoxNo

PH_Fax_Greet

PH_SysMgr_ChangeBoxGreetings

Call for... MB010 PH_Xfer_CallForName

PH_Xfer_CallForExt

Call from... MB012 PH_Xfer_CallFrom

Call holding to your extension is... SP058 PH_Sub_HoldingToExtensionIs

Call screening to your extension is... SP059 PH_Sub_ScreeningToExtensionIs

PH_Sub_ScreeningIsNotSupported

Call transfer to your extension is currently... SP060 PH_Sub_TransferToExtensionIs

Call transferred... MB018 PH_Chk_TransferredToFax

Prompts by text Prompt Phrases containing prompt

Xen Mail CTI Conversation Guide

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June 2004

10 – T A B L E • 1 Prompts by text

Calls are answered in the order received. HD004 PH_Hold_YouAreInLine

Calls are currently forwarded to ... SP089 PH_Sub_CallsForwardedTo

Can others send a message to this group? GR007 PH_Group_CanOtherSendToThis

Can subscribers at other sites send messages to this group? GR070 PH_Group_CanRemoteSendToThis

Canceled. SR017 PH_Chk_Canceled

Canceling group message. SR041 PH_Leave_CancelingGroupMsg

Cannot delete this fax right now. FM067 PH_FaxCk_CannotDeleteFax

Change delivery to your fax machine? FM003 PH_Dlv_LikeToChangeFaxMachine

Change delivery to your home phone? DS002 PH_Dlv_LikeToChangeHomePhone

Change delivery to your pager? DS003 PH_Dlv_LikeToChangePagerPhone

Change delivery to your spare phone? DS004 PH_Dlv_LikeToChangeSparePhone

Choose a code that you will not forget. The code should be

3 to 10 digits.

SP020 PH_Sub_ChooseACodeWillNotForget

Conflicts with an existing group number. Would you like

to choose another group number?

GR024 PH_Group_NumberConflicts

Continue reviewing this message? SL076 PH_Chk_ContinueReviewingThis

Days ago at... DT025 SUBPH_DateTime

December DT019 SUBPH_Month

Deleted. GL018 PH_Group_AddedorDeleted

Deletion complete. SY024 PH_SysMgr_DeletionComplete

Deliver these faxes? FM018 PH_FaxCk_LikeToDeliver

Deliver this fax again? FM020 PH_FaxCk_LikeToRedeliverThis

Deliver this fax? FM017 PH_FaxCk_LikeToDeliver

Deliver this fax? FM019 PH_FaxCk_LikeToDeliverThis

Delivery options complete. Would you like to review

them?

DS019 PH_Sub_DeliveryOptionsComplete

Delivery to your fax machine is... FM004 PH_Dlv_MessageDeliveryIs

Do not disturb is currently ... SP088 PH_Sub_DoNotDisturbIs

Do you want to change the group number? GR008 PH_Group_ChangeNameorNumber

Do you want to change the group's recorded name? GR010 PH_Group_ChangeRecordedName

Do you want to change the group's spelled name? GR009 PH_Group_ChangeNameorNumber

Do you want to delete this member? GR011 PH_Group_ConfirmorDelete

Edit this introduction? SL118 PH_Sub_Ask_EditIntro

Edit this message? SL104 PH_Sub_Ask_EditMsg

eighteenth... DT060 SUBPH_DayOfMonth

eighth... DT050 SUBPH_DayOfMonth

eleventh... DT053 SUBPH_DayOfMonth

End of urgent messages. SL055 PH_Chk_EndOfUrgent

Prompts by text Prompt Phrases containing prompt

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Prompts by text T A B L E • 1 –11

End of... DR009 PH_Dir_EndOfGroup

Enrollment paused. To continue the enrollment process,

enter 1.

SS001 PH_Sub_EnrollmentPausedEnter1

Enter 0. DR023 SUBPH_EnterNumber

Enter 1 for Yes or 2 for No. GL006 PH_Sub_WouldYouLikeToChange

PH_Sub_WouldYouLikeToDeleteCode

PH_Sub_LikeToSetSecurityCode

PH_Sub_CanHaveTwoGreetings

Enter 1 to always leave a public notification message

when a fax arrives.

SY087 PH_SysMgr_FaxNotifyAlwaysOrOnVoice

PH_SysMgr_FaxNotifyAlwaysOrNever

Enter 1 to leave a personal message for... SR011 PH_Leave_Enter1toLeaveMessage

Enter 1 to take the call, or enter 2 and I'll take a message. MB013 PH_Xfer_Confirm

Enter 1. DR014 SUBPH_EnterNumber

PH_FaxCk_MenuOfferNum

PH_PTF_ToSendToOfferNum

Enter 2 to disable leaving public notification messages

when a fax arrives.

SY089 PH_SysMgr_FaxNotifyAlwaysOrNever

Enter 2 to leave public noticification only when there is a

voice annotation.

SY088 PH_SysMgr_FaxNotifyAlwaysOrOnVoice

Enter 2. DR015 SUBPH_EnterNumber

PH_Box_RoutedByClientChoices

Enter 3. DR016 SUBPH_EnterNumber

Enter 4. DR017 SUBPH_EnterNumber

Enter 5. DR018 SUBPH_EnterNumber

Enter 6. DR019 SUBPH_EnterNumber

Enter 7. DR020 SUBPH_EnterNumber

Enter 8. DR021 SUBPH_EnterNumber

Enter 9. DR022 SUBPH_EnterNumber

Enter any digit to continue. GL019 PH_Rec_EnterTTToContinue

PH_Pause_EnterTT

Enter the day of the month as a number from 1 to 31. DS014 PH_Spdl_EnterDayOfMonth

Enter the digits of the fax phone number. FM026 PH_FaxCk_EnterPhoneNum

Enter the digits of the new phone number. SP012 PH_Sub_EnterNewPhoneNumber

Enter the ending time to the minute. DS013 PH_Dlv_EnterStopTime

Enter the extension number. SL112 PH_Sub_ExitOrAskForExt

Enter the extension number. SY030 PH_SysMgr_EnterTheExtension

Enter the extension or... SL111 PH_Sub_ExitOrAskForExt

Enter the first three letters of the person's last name. (Last

name directory)

Enter the first three letters of the person's person name.

(First name directory)

SL110 PH_Sub_ExitOrAskForName

Prompts by text Prompt Phrases containing prompt

Xen Mail CTI Conversation Guide

Doc. No. 8558 - Release 1.0

June 2004

12 – T A B L E • 1 Prompts by text

Enter the first three letters of your last name. (Last name

directory)Enter the first three letters of your first name.

(First name directory)

SP043 PH_Sub_EnterFirst3Letters

Enter the month of the year as a number from 1 to 12

where January is 1 and so on.

DS015 PH_Spdl_EnterMonth

Enter the new clock time to the minute. SY054 PH_SysMgr_EnterNewClockTime

Enter the new days active by pressIndicate the new days

active by entering 1 for Sunday, 2 for Monday, and so on.

DS010 PH_Dlv_EnterActiveDays

Enter the number of the fax extension. SY004 PH_SysMgr_EnterFaxExtension

Enter the starting time to the minute. DS012 PH_Dlv_EnterStartTime

Enter the time to the minute. DS011 PH_Spdl_EnterTime

Enter the year as a four-digit number. DS021 (Not used in current version.)

Enter the year as a four-digit number. SY048 PH_SysMgr_EnterYear

Error during a fax. FM044 (Not used in current version.)

Error receiving a fax. FM043 (Not used in current version.)

Extension... DR012 PH_Dir_NameOrExt

PH_Box_HelloIHaveACallFor

PH_Net_SubscriberAtNode

PH_Spr_InvalidExtension

PH_Spr_IsThisCorrect

Extension... SP031 PH_Chk_Extension

PH_Xfer_CallForExt

Extension... SY031 PH_SysMgr_ExtensionX

Fax archived. FM049 PH_FaxCk_FaxSavedAsOld

Fax arrived... FM038 PH_FaxCk_ArrivedAt

Fax attempted... FM039 PH_FaxCk_AttemptedAt

Fax calls are answered in the order received. FB017 PH_Fax_YouAreInLine

Fax deleted. FM078 PH_FaxCk_FaxDeleted

Fax for... FB001 PH_Fax_Greet

Fax notification for the operator's mailbox is currently... SY007 PH_SysMgr_AnnounceIsOffOrOn

Fax saved as new. FM029 PH_FaxCk_FaxSavedAsNew

Faxes. (Trailing) FM013 PH_FaxCk_IncludingFaxes

February DT009 SUBPH_Month

fifteenth... DT057 SUBPH_DayOfMonth

fifth... DT047 SUBPH_DayOfMonth

first... DT043 SUBPH_DayOfMonth

For a different fax machine... FM076 PH_FaxCk_EnterPhoneNum

For a.m., enter 1. For p.m., enter 2. DT035 PH_Dlv_1ForAm2ForPm

For greetings, enter 4; groups, 5; transfer or delivery, 6;

personal options, 7.

ME009 PH_Opt_ForGreetingsEnter4

For groups at... NT036 PH_Net_Lv_AskForExtOrGrpAtNode

Prompts by text Prompt Phrases containing prompt

Xen Mail CTI Conversation Guide

Doc. No. 8558 - Release 1.0

June 2004

Prompts by text T A B L E • 1 –13

For groups. SR044 PH_Sub_ExitOrAskForExt

For later today, enter 0; for tomorrow, enter 1; for two days

from now, enter 2; and so on. To indicate a month and day,

enter 9.

DS020 PH_Spdl_ForLaterEnter

For no reply, enter 2. Otherwise, I'll record your message

now.

SL015 PH_Chk_ForNoReply

For Q, enter 7; for Z, enter 9. GL004 PH_Dir_PleaseEnterLetters

PH_Leave_AskForName

PH_Sub_EnterFirst3Letters

PH_Sub_DoesNotKnowExtension

PH_Sub_ExitOrAskForExt

PH_Group_AddMemberbyName

PH_Group_DelMemberbyName

PH_Group_EnterFirst3Letters

PH_Group_ContAddMemberbyName

PH_Group_ContDelMemberbyName

PH_Net_Lv_AskForNameAtNode

PH_Net_Grp_AskForNameAtNode

PH_Dir_PleaseSayLetters

For transfer options, enter 4; for delivery options, enter 5. ME016 PH_Opt_ForTransferOptionsEnter

For urgent delivery, enter 9. SD021 PH_Box_FirstEditMenu

PH_Box_NextEditMenu

For urgent, enter 4; private, 5; return receipt, 6; future

delivery, 7.

ME012 PH_Opt_ForUrgentEnter4

For voice messages, enter 4; fax totals, 5; e-mail, 6. ME021 PH_Chk_MessageCategoryMenu

For your return receipts, enter 1. SL056 PH_Chk_ForReceipts

PH_Dir_ForNameEnter

For... DR013 PH_Chk_For

For... SL019 PH_FaxCk_ArrivedAt

Forward all calls to voicemail is currently... SP087 PH_Sub_ForwardAllCallsIs

fourteenth... DT056 SUBPH_DayOfMonth

fourth... DT046 SUBPH_DayOfMonth

Friday (leading) DT040 SUBPH_Days

Friday (Trailing) DT005 SUBPH_Days

Great! Welcome to the voicemail system. To use your new

voice mailbox in the future, just enter your personal ID

when the system first answers. If you'd like to use your

mailbox now, enter your personal ID.

SS002 PH_Sub_GreatWelcomeToTheSystem

Group changed. GR068 PH_Group_MemberAddedOrNot

Group number... GR013 PH_Group_Number

PH_Group_NumberConflicts

PH_Group_NameAndOrNumber

PH_Group_GroupNumber

PH_FaxCk_ArrivedAt

PH_Net_GroupNumberAtNode

Guest number... SL077 PH_Gst_GuestNumber

Prompts by text Prompt Phrases containing prompt

Xen Mail CTI Conversation Guide

Doc. No. 8558 - Release 1.0

June 2004

14 – T A B L E • 1 Prompts by text

Has a message for you. SL031 PH_Chk_MsgHas

Has an old message to review. SL021 PH_Chk_MsgHas

Hello, and thank you for calling. As a new voice mailbox

owner, please take a moment to personalize your new

mailbox.

SS003 PH_Sub_WelcomeToTheSystem

How nice to hear from you. SL001 PH_Gst_HowNiceToHear

I am not able to send your fax at this time. FX005 PH_Fax_ArriveShortly

I cannot delete this fax right now. FM080 PH_Chk_ICannotDeleteFax

I will attempt to put you through; please stay on the line. HD007 PH_Hold_AttemptPutYou

I’m sorry, I cannot page now. MB028 PH_Box_CanNotPageNow

If this is an urgent message, enter 9. SD023 PH_Box_IfThisisUrgent

PH_Box_FirstEditMenu

If this is correct, enter 1; to change it, enter 2. FX022 PH_Fax_DocWillBeSentTo

PH_Fax_AddressedTo

If you don't know the number and would like to hear a list

of available documents, enter # now. <1 second of

silence>

FX003 PH_Fax_HearList

If you don't want to leave a message, just enter star after

the tone.

FB023 PH_Fax_AnnotateFollowup

If you need further assistance, enter # now. Thank you and

good-bye.

FX006 PH_Fax_SayBye

If you need further assistance, enter pound now. Thank

you and goodbye.

MB007 PH_Box_Goodbye

If you would like your extension number to appear on the

cover sheet, enter it now. Otherwise, the cover sheet will

remain unaddressed.

FX025 PH_Fax_LikeExtension

If you'd like to hold, enter 1; continue leaving a message,

2.

VC009 PH_Box_OfferReqHold

If you'd like to hold, enter 1; to leave a message, enter 2. HD005 PH_Hold_YouAreInLine

PH_Box_OfferReqHold

If you'd like to hold, please say yes; to leave a message,

remain silent.

HD033 PH_Hold_YouAreInLine

If you'd like to leave a message, I'll record it now. SL012 PH_Leave_LikeToLeave

If you'd like to leave a message, I'll record it now. MB008 PH_Box_WillRecordMessageNow

PH_Box_WillTakeMessageBeep

If you'd like to listen to your message enter 2. MB021 PH_Box_FirstEditMenu

If you'd like to try an extension, you may do so now. See

you later.

SP002 PH_Sub_SeeYouLater

PH_Fax_SayBye

If you'd like to wait for a fax machine, say yes. To cancel

your fax and add to your message, remain silent.

FB024 PH_Fax_YouAreInLine

If you'd like to wait for a fax machine, say yes. To cancel

your fax and leave a message, remain silent.

FB025 PH_Fax_YouAreInLine

I'll copy the message now. SL024 PH_Leave_WillCopyMessageNow

Prompts by text Prompt Phrases containing prompt

Xen Mail CTI Conversation Guide

Doc. No. 8558 - Release 1.0

June 2004

Prompts by text T A B L E • 1 –15

I'll deliver this fax to your usual fax machine. FM025 PH_FaxCk_HandsFreeOfferUsualNum

I'll record your message at the tone. FB004 PH_Fax_WontHoldSoTakeMsg

I'll record your message at the tone. When you are

finished, hang up or stay on the line for further options.

MB006 PH_Box_WillRecordMessageNow

I'll record your message at the tone. When you are

finished, please stay on the line to be transferred to a fax

machine.

MB022 PH_Fax_AnnotateFollowup

I'll transfer you to a fax machine now. When you hear the

fax tone, press the start button on your fax machine.

FB013 PH_Fax_EnterStart

I'm sorry I can't access the next message right now. SL075 PH_Leave_CantAccessMessage

I'm sorry I can't access this message right now. SL074 PH_Leave_CantAccessMessage

I'm sorry the line is no longer busy, but now it doesn't

answer.

HD022 PH_Hold_NoLongerBusy

I'm sorry, all lines are busy. HD001 PH_Hold_AllStillBusy

I'm sorry, all lines are still busy. HD002 PH_Hold_AllStillBusy

I'm sorry, directory assistance could not be completed. DR007 PH_Dir_AssistanceCouldNot

I'm sorry, document... FX009 PH_Fax_SorryDocument

I'm sorry, I cannot page now. MB028 PH_Box_CanNotPageNow

I'm sorry, I cannot presently change this group. GR012 PH_Group_SorryCantChangeGroup

I'm sorry, I cannot understand your voice. Use your

telephone to enter the extension number now, otherwise I

will transfer you to the operator.

SC005 PH_Spr_CouldNotRecognize

I'm sorry, I can't deliver a fax at this time. FB015 PH_Fax_SystemDown

I'm sorry, I can't presently access... GL014 PH_Chk_CantAccess

PH_Leave_SorryCantAccess

PH_Sub_CantAccessSetupOptions

I'm sorry, I can't receive a fax at this time. FB014 PH_Fax_SystemDown

I'm sorry, I can't take a message now, but thanks for

calling.

GL012 PH_Box_SorryCantTakeMessage

I'm sorry, I can't talk to you now; please call back. GL015 PH_Box_SorryCantTalkNow

I'm sorry, I did not hear you. SC006 PH_Spr_DidNotRecRepeat

PH_Spr_DidNotHearYou

I'm sorry, I did not hear you. Would you like to be

transfered to the operator?

SC008 PH_Spr_DidNotRecGotoOperator

I'm sorry, I did not hear your selection. Please reenter your

selection now.

SY005 PH_SysMgr_SorryDidntHear

I'm sorry, I did not hear your selection. Please reenter your

selection now.

MB001 PH_Box_BadIDorPassword

I'm sorry, I did not recognize the date you entered. SY049 PH_SysMgr_ValueNotValid

I'm sorry, I did not recognize the date you entered. DS023 PH_Spdl_NotRecognizeDate

I'm sorry, I did not recognize the days you entered. SY047 PH_SysMgr_DaysNotValid

I'm sorry, I did not recognize the days you entered. DS024 PH_Dlv_NotRecognizeDays

Prompts by text Prompt Phrases containing prompt

Xen Mail CTI Conversation Guide

Doc. No. 8558 - Release 1.0

June 2004

16 – T A B L E • 1 Prompts by text

I'm sorry, I did not recognize your time entry. SY046 PH_SysMgr_TimeNotValid

I'm sorry, I did not recognize your time entry. DS022 PH_Dlv_NotRecognizeTime

I'm sorry, I'm out of message space and can't record any

more.

GL013 PH_Rec_OutOfSpace

I'm sorry, maximum recording time was exceeded.

PH_Box_MaxRecordingTimeExceeded

MB014 PH_Box_FirstEditMenu

I'm sorry, that extension is already used for a mailbox. SY006 PH_SysMgr_IdInUseTryAgain

I'm sorry, that extension is reserved and may only be

changed through the operator's mailbox option.

SY035 PH_SysMgr_ExtensionIsReserved

I'm sorry, the document you requested is not available at

this time.

FX007 PH_Fax_FaxNotAvailable

I'm sorry, the security code you entered isn't correct. MB002 PH_Box_BadIDorPassword

I'm sorry, the two security codes you entered don't match. SP026 PH_Sub_SorryCodesDidNotMatch

I'm sorry, there is no such extension number. SR013 PH_Leave_NoSuchExtensionOrName

PH_Group_NoMoreMatches

PH_Net_NoSuchExtensionOrName

I'm sorry, this feature has not been implemented. SC011 PH_Spr_NotImplemented

I'm sorry, this schedule has a delivery mode that cannot be

changed over the phone.

DS026 PH_Dlv_NoChangeOverPhone

I'm sorry. Subscribers at... NT024 PH_Net_Lv_AMIS_ExtNeededAtNode

I'm sorry. The system greetings cannot be changed. SY077 PH_SysMgr_CantChangeGreetings

I'm sorry. There is no previously recorded introduction to

listen to.

SL119 PH_Sub_NoIntroToListenTo

I'm sorry. There is no previously recorded message to

listen to.

SL120 PH_Sub_NoMsgToListenTo

I'm sorry. This mailbox, or its messages, are now in use.

Please try again later.

SY012 PH_SysMgr_CantAccessMailbox

I'm sorry. You cannot reply to this message. SL116 PH_Chk_SorryCannotReply

I'm sorry. Your security code should be 3 to 10 digits. SP077 PH_Sub_ShouldBeThreeToTen

I'm sorry... FX008 PH_Fax_NumberNotValid

I'm sorry... SC013 PH_Spr_InvalidExtension

I'm switching to your alternate greeting which currently

is...

SP033 PH_Sub_SwitchingToGreeting

I'm switching to your standard greeting which currently

is...

SP034 PH_Sub_SwitchingToGreeting

In addition to voice messages, outside callers may leave

you faxes by entering your fax extension. Your fax

extension is...

FM075 PH_Sub_YourFaxBoxIs

Is a toll call which is not permitted. FX024 PH_Fax_NumberNotValid

Is not a valid area code and phone number. FX023 PH_Fax_NumberNotValid

Is now available. I will attempt to put you through. VC005 PH_Box_ClientNowAvail

Prompts by text Prompt Phrases containing prompt

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NEC Xen Mail CTI User manual

NEC Xen Mail CTI User manual

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