Shoretel
230/230g and
265/265g Handset
Quick Guide
AUDIO CONTROLS
Adjusting Ring Tone Volume
To adjust the ring volume, while the handset is on
hook and the speakerphone is off, press
the volume button. By pressing down repeatedly,
you can turn the ringer volume off.
Adjusting Handset Volume
To adjust the handset volume, while the handset
is off hook, press
Adjusting Headset Volume
To adjust the headset volume, while the headset
LED is illuminated, press
Adjusting Speakerphone Volume
To adjust the speakerphone volume, while the
speakerphone LED is illuminated, press
Muting an Active Call
To mute the active call, press the Mute button
The LED turns red. To cancel mute, press the
same button again.
Changing Extension Assignment – HOT DESKING
If you have the relevant permission, you can assign
your extension to any phone on the system.
- Press the VOICE MAIL key on the phone you want
to log on to.
- Press #
- Enter your ext number………..
- Enter your 6 digit password
- At the Main Menu prompt, press 7.
Now select the option you require from the follow
prompts
- Press 3 to re-assign the extension.
- Press 1 to assign the extension.
- Press 2 to un-assign the extension. (The phone
will revert to its original extension.)
Issue 7 15.1.14
Call Handling
Make an internal call
Lift receiver, dial extn number or leave receiver down,
dial extn number and press dial in display for hands
free, or if using a headset press then dial extn to
end call press end in screen
Make an external call
Dial ‘9’ and telephone number, and press dial in display,
if using a headset press and dial ‘9’
Receive a call
Lift receiver or press
to answer hands free, or
press to answer using headset.
Directory Dialling
Access to extension numbers and system speed dials.
Press DIRECTORY key- use number pad to type 1st 3
letters of the person you want to call [Search in
predictive]. Use arrows at side of screen to select if more
than 1 entry. Press DIAL in screen to call.
Hold a call
Press HOLD key to place a caller on or off hold.
Transfer a call – announced
Press TRANSFER (puts caller on hold), dial extn number,
announce call, press YES in screen or hang up to
transfer.
Retrieve a call
If no reply or if extension can’t take call, press CANCEL
to return to the caller.
Transfer a call – unannounced (blind)
Press TRANSFER (puts caller on hold), dial extn and
simply hang up.
Transfer a call to voice mail
Press TRANSFER, dial extn number, press MORE in
screen, then press T O MB to send caller immediately to
voice mail.
Redial/ Missed calls
Press REDIAL – this will bring up a list of calls made,
received and missed from your handset. Use scroll keys
by side of screen to view time and date of call, then
press DIAL to call.
Park a call
Answer a call, press PARK in screen, dial extn where you
want to park
(not your own ext),
press PARK again and
hang up.
Retrieve a parked call
From the nominated extension lift receiver, or from
any other handset, dial the UNPARK code *12 plus ext
where call is parked.
Page
Make an announcement to individuals, or groups via
speaker phones. Dial page ext number ----- wait for
confirmation tone, make announcement then hang up
Pick Up
Press PICK UP in screen, dial ringing exte nsion or group
number, then press PICK UP again to intercept call.
Conference calling
Whilst on a call, press CONFERENCE, dial 3rd party, when
they answer you can either press CONSLT to invite, then
press YES in screen to join together, or press CONFRN
to join together immediately.
Exit conference call
Simply hang up to leave others parties talking, or
press SHOW in screen, then select who you want to
leave using then scroll keys by screen. Press DROP
to exit
Call Forwarding
Se lect the forward mode required
-
Standard
,
In
meeting, Out of Office, Extended Absence, and
Custom.
To select press OPTIONS, enter your password,
press #. Use scroll key to move > next to CALL
HANDLING, then press EDIT in screen. Then select
mode required and press OK and Done to set.
To change the forward destinations for each mode
Press OPTIONS, enter your password followed by #.
Use scroll key to move > next to CALL HANDLING,
press EDIT in screen, select mode to edit then press
EDIT ,enter destination to receive calls eg. extn
number, voice mail extn or external number), then
press OK twice and Done in screen. Remember if
forwarding to an external number the cost of the
onward call will be charged to you!
Find Me Forwarding
(check permission rights)
Allows you to route calls from voice mail to one of 2
numbers where you can be located.
Press VOICE MAIL key and enter your 6 digit
password followed by #.
Select option 7
Press 9 for additional mailbox options
Press 5 then follow voice prompts
Don’t forget to cha nge your voice mail greeting to
give callers the option to use Find me. You need to
say in your message ‘
to use find me press 1’
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