Panasonic EVPVxxx User manual

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LimitedWarrantyforEverVolt®PhotovoltaicModules

Updated:4/1/2022

© 2022 PANASONIC ECO SYSTEMS NORTH AMERICA.  All Rights Reserved.

1.  Scope of Limited Warranty Coverage:  This Limited Warranty for EverVolt Photovoltaic Modules (this

“LimitedEVPVWarranty”)includeslimitedwarrantiesthatapplytosolarphotovoltaicpanelmodelswithmodel

numbers EVPVxxx, EVPVxxxK, EVPVxxxH and EVPVxxxPK series （xxx = rated power) (“Product”) and sold by

PANASONIC ECO SYSTEMS NORTHAMERICA, Division ofPanasonic Corporationof North America, a Delaware

corporation (“PanasonicUSA,” “us,”“our” or “we”), or any of its affiliated companies, divisions or units. This

LimitedEVPVWarrantyistransferabletoanyowneroftheoriginalinstallationlocationoranysubsequenttitle

holder (each an “Owner”) of the Product,so long as the Product remains installedat the original installation

location,anduponsatisfactoryproofofsuccessionorassignment.

AuthorizedInstallers

PanasonicUSAoperatesaprogramthroughwhichitdesignates,atitsdiscretion,certaincompaniesasPanasonic

USA‐authorizedinstallersifsuchcompaniescomplywithcertainconditions(eachan“AuthorizedInstaller”).This

Limited EVPV Warranty provides certain extended warranty coverage where indicated below for Authorized

Installers,includingnecessaryandreasonablelaborcostsfortheinstallation,removal,orreinstallationofproducts

incertaincircumstancesasdescribedherein.

AuthorizedInstallersmaybelocatedat:https://na.panasonic.com/us/installerlocator.

2.  LimitedProductWorkmanshipWarranty.  PanasonicUSAwarrantsthattheProductwillbefreefromdefects

in materialsandproductworkmanshipundernormalapplication,installation,use, andserviceconditionsfor a

periodendingfifteen(15)yearsfromtheWarrantyStartDateortwenty‐five(25)yearsfromtheWarrantyStart

Date if installation has been registered within 60 days of the Warranty Start Date through our web portal:

https://na.panasonic.com/us/solarwarranty. “Warranty Start Date” is the earlier of (i) the date of Product

interconnectiontothegrid,and(ii)6monthsfollowingthedateofProductdeliverytotheoriginalOwner.Ifthe

deliverydatecannotbeverified,themanufacturingdatewillbeusedinitsplace.IftheProductfailstoconformto

thisLimitedProductWorkmanshipWarranty,asdeterminedbyPanasonicUSAinitssoleandabsolutediscretion,

Panasonic USA will provide one of the Limited Warranty Remedies described under Section 4 below at no

additionalcosttoOwner.  ThisLimitedProductWorkmanshipWarrantydoesnotwarrantaspecificpoweroutput.

Section3belowdescribesPanasonicUSA’soutputwarranty.

LaborWarrantyforAuthorizedInstallers:PanasonicUSAwillcovernecessaryandreasonableshipmentandlabor

costs(atPanasonicUSA’sthen‐currentpre‐approvedratesascommunicatedtoAuthorizedInstallers,hereinafter

the“ApprovedRates”)associatedwiththeinstallation,removalorreinstallationONLYforProductsinstalledbyan

LimitedWarrantyforEverVolt®PhotovoltaicModules

Updated:4/1/2022

© 2022 PANASONIC ECO SYSTEMS NORTH AMERICA.  All Rights Reserved.

AuthorizedInstallerandregisteredwithin60daysaftertheWarrantyStartDatethroughthePanasonicregistration

website:www.panasonicusahitwarranty.com. 

3.  LimitedPowerOutputWarranty. 

EVPVxxx,EVPVxxxK,EVPVxxxHseries:PanasonicUSAwarrantsthepoweroutputwillbenolessthan98%ofthe

designatedMaximumPower(Pmax)statedintheProductdatasheetforthefirstyearfromdateofpurchaseof

theProductbytheOwnerandthepoweroutputdegradationwillbenomorethan0.25%peryearforthefollowing

24years,sothat,attheendofthe25thyear,thepoweroutputwillbeatleast92%ofPmax. 

EVPVxxxPKseries:PanasonicUSAwarrantsthepoweroutputwillbenolessthan98%ofthedesignatedMaximum

Power(Pmax)statedintheProductdatasheetforthefirstyearfromdateofpurchaseoftheProductbytheOwner

andthepoweroutputdegradationwillbenomorethan0.5%peryearforthefollowing24years,sothat,atthe

endofthe25thyear,thepoweroutputwillbeatleast86%ofPmax. 

ThepoweroutputvaluesunderthisLimitedPowerOutputWarrantyshallbethosemeasuredunderPanasonic

USA’sStandardTestConditions(STC)asfollows:(a)Irradiance1000W/m2,(b)CellTemperatureof25ºC,and(c)

airmassAM1.5g. 

Upon receipt of a in‐warranty Limited Power Output Warranty claim, Panasonic USA or its designated

representative may conduct additional measurements, including measurements under STC, to determine the

actualpoweroutputoftheProduct.ShouldPanasonicUSAdecidetoconductsuchadditionalmeasurements,the

resultsofPanasonicUSA’smeasurementshallbethesoledeterminationforpurposesofwarrantysettlement.  If

PanasonicUSA’smeasurementsconfirmtheclaimthatpoweroutputlevelsoftheProductarebelowthewarranted

outputlevelssetoutabove,takingintoaccounta±3%measurementtolerancerange,andsuchpowerlossisthe

result of a Product manufacturingdefect, as determined by Panasonic USA inits soleand absolute discretion,

Panasonic USA will provide one of the Limited Warranty Remedies as set forth under Section 4 below at no

additionalcosttoOwner.

4.  LimitedWarrantyRemedies.

4.1IftheOwnersubmitsatimelyandeligibleclaimundertheLimitedProductWorkmanshipWarrantyorthe

LimitedPowerOutputWarrantysetforthabove,PanasonicUSAwillprovideoneofthefollowingremediesinits

solediscretion:(1)anadditionalneworrefurbished Product,(2)repairandreplacethe Product,or(3)aprovide

arefundtoOwnerinlimitedcircumstancesonlyinaccordancewithSection4‐2below.

4.2PanasonicUSA may,initssolediscretion, refundtheoriginalProductpurchaseprice toOwner inresponse

LimitedWarrantyforEverVolt®PhotovoltaicModules

Updated:4/1/2022

© 2022 PANASONIC ECO SYSTEMS NORTH AMERICA.  All Rights Reserved.

to in‐warranty claim under Section 2 or Section 3 above. Any refund may be pro‐rated by the number of

months from the date of original purchase by the original Owner and/or may be calculated based on the

differencebetweenactualpoweroutput(ProductmeasuredunderSTC)andminimalguaranteedoutput.

5.  Limited Remedy Conditions.  The following conditionsapplyto the Limited Warranty Remedies set forth

above:

a. Thewarrantyremedywillextendonlytoclaimsreceivedbeforetheendoftheapplicablewarrantyperiod.

b. Theapplicableoriginalwarrantyperiodremainsineffectandwillnotbeextended,norwillanewwarranty

periodbegin,onrepair,replacement,addition,orproratedrefundofthedefectiveProduct.

c. The Warranty Start Date (for Limited Product Workmanship Warranty claims) or the Owner’s original

purchasedateoftheProduct(forLimitedProductOutputWarrantyclaims)shallcontinuetodetermine

thestartofthewarrantyperiodregardlessofwhetherPanasonicUSArepairs,replaces,addsto,orprorates

arefundforthedefectiveProduct.

d. TheremedyoptionssetforthinSection4abovemaynotbecombined.PanasonicUSA,initssolediscretion,

willprovideonlyoneremedyamongthoseoptionsinresponsetoavalidwarrantyclaim.

e. ThewarrantyremedyisapplicabletotheProductonlyanddoesnotapplytoanyothersystemcomponents

orparts.

f. WhenaProductisthesubjectofthird‐partyfinancing,anyapplicablerefundwillbepaidtothetitle‐holder

oftheProduct.

g. Productremoval,packaging,transportation,reinstallation,andrelatedcostsandfeesareexcludedfrom

theselimitedwarranties,unlessotherwisespecifiedaspartofanAuthorizedInstallerbenefit.

h. IfPanasonicchoosestoreplaceadefectiveProduct,thedefectiveProductshallbecomethepropertyof

Panasonic USA after replacement iscomplete. Panasonic USAreserves theright, at itssole option, to

deliveranothertypeofneworrefurbishedsolarpanelthatmaydifferinsize,color,shape,modelnumber,

and/orpowerlevelforreplacementofanydefectiveProduct.

i. ToqualifyforanyAuthorizedInstallerbenefitsrelatingtocoverageofnecessaryandreasonableshipment

andlaborcostsassociatedwithanOwner’sin‐warrantyclaim,AuthorizedInstallersmustobtainapproval

inwritingfromanauthorizedPanasonicUSArepresentativeandagreetohandlesuchclaimatthethen‐

currentApprovedRates.

6.  LimitedWarrantyExclusions.  Thefollowingcircumstancesareexcludedfromcoverageunderthewarranties

setforthinSections2and3above:

a. Products sold and/or installed outside the United States of America or any of the USA territories or

LimitedWarrantyforEverVolt®PhotovoltaicModules

Updated:4/1/2022

© 2022 PANASONIC ECO SYSTEMS NORTH AMERICA.  All Rights Reserved.

possessions,orBermuda,orCaribbeanexceptCuba.

b. Expirationofwarranty,noregistration(ifmakingaclaimunderanextendedwarranty),noevidenceof

purchase,ornoproofofinstallationbyaqualifiedlicensedsolarorelectricalcontractor.

c. Altered,removed,orillegibleProductserialnumber(s).

d. AnyProductrepairedbyanyoneotherthanPanasonicUSA.

e. Cosmeticvariations,stainsorscratchesthatdonotaffectpoweroutput.

f. Marine(e.g.boats),recreationvehicle,ormobileinstallationsofanykind.Multi‐axistrackingsystemsare

notconsideredmobileinstallations.

g. Improperapplications,suchas,butnotlimitedto,usewithmirrors,concentratedsunlight,andcontact

withsolarthermalsystems.

h. DamageduetolackofcompliancewiththeGeneralInstallationManual,nationalorlocalcodes,suchas

theNationalElectricCode,oranyauthorityhavingjurisdiction.

i. Damage or corrosion resulting from environmental pollution such as soot, chemical vapors, acidrain,

direct contact with saltwater such as ocean spray, immersionin water, whether causedby flooding or

otherwise,andanytypeofmold.

j. Damagefromsound,vibration,rust,scratches,ordiscolorationthatistheresultofnormalwearandtear,

agingorcontinuoususe.

k. Damage caused by inadequate or improper usage, alteration, installation, wiring, handling, removal,

maintenance,storage,packaging,transportation.

l. ClaimsmademorethanoneyearfromthedatetheOwnerkneworshouldhaveknownaboutthealleged

poweroutputdegradation,orproductworkmanshipdefect.

m. Damagecausedbyabuse,neglect,vandalism,accident,animalsorinsects,orexternalstress,suchas,but

notlimitedto,steppingonProduct,impactsfromfallingobjectssuchastools,golfballs,rocks,hailstones,

orotherdebris.

n. Damagefromnon‐compatibilitywith,ordefectsin,system‐relatedpartsandcomponents.

o. Damage from extreme natural conditions such as earthquakes, typhoons, tornados, volcanic activity,

tsunami,lightning,heavysnoworice,fire,orotherunforeseencircumstances.

p. Damagetothebacksheetsuchas,butnotlimitedto,cuts,scrapes,scratches,punctures,penetrations,or

wearandtear,fromobjectssuchas,screws,bolts,nails,tools,systemorstructuralcomponents,sharp

edges,constantrubbing,treebranches,etc.

q. Damagefromterroristacts,riots,war,powersurges,powerfailures,orotherman‐madedisasters.

Anyextendedwarrantycoverage,remedies,or“AuthorizedInstaller”benefitssetforthhereinrelatingtouseof

AuthorizedInstallersdonotconstituteanywarrantyorguaranteecovering,andPanasonicUSAexpresslydisclaims

anyresponsibilityfor,anyAuthorizedInstallerservices.IfOwnerhasaclaimrelatingtoAuthorizedInstallerservices,

LimitedWarrantyforEverVolt®PhotovoltaicModules

Updated:4/1/2022

© 2022 PANASONIC ECO SYSTEMS NORTH AMERICA.  All Rights Reserved.

whetherarisingoutofbreachofcontract,tort,orotherwise,theAuthorizedInstallershallbearsoleandabsolute

responsibilitytotheOwnerforanysuchclaims.

7.  Limitation of Warranty.  THE EXPRESS WARRANTIES SET FORTH HEREIN SHALL CONSTITUTE THE ONLY

WARRANTIES APPLICABLE TO THE PRODUCT. TO THE EXTENT ALLOWED BY LAW, PANASONIC USA HEREBY

EXPRESSLYDISCLAIMSANYANDALLOTHERWARRANTIES,EXPRESSORIMPLIED,INCLUDINGWITHOUTLIMITATION

THEWARRANTIESOFMERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE,USE,ORAPPLICATION,AND

ALL OTHER OBLIGATIONS OR LIABILITIES ON PANASONIC USA’S PART, UNLESS SUCH OTHER WARRANTIES,

OBLIGATIONSORLIABILITIESAREEXPRESSLYAGREEDINWRITINGBYPANASONICUSA.TOTHEEXTENTTHATLAW

PROHIBITS A DISCLAIMER OF ANY SUCH WARRANTIES, PANASONIC USA HEREBY LIMITS THE DURATION AND

REMEDIESOFSUCHWARRANTIESTOTHEDURATIONOFTHISEXPRESSWARRANTY.PANASONICUSASHALLNOT

BERESPONSIBLEORLIABLEINANYWAYFORDAMAGEORINJURYTOPERSONSORPROPERTY,ORFOROTHERLOSS

ORINJURYRESULTINGFROMANYCAUSEWHATSOVERARISINGOUTOFORRELATEDTOTHEPRODUCT,INCLUDING,

WITHOUT LIMITATION, ANY DEFECTS INTHE PRODUCT, OR FROM USE OR INSTALLATION. IN NO EVENT SHALL

PANASONIC USABELIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, LOSS OF USE, LOSSOF

PROFITS,LOSSOFPRODUCTION,ORLOSSOFREVENUESFORANYREASONWHATSOEVER,INCLUDING,WITHOUT

LIMITATION,LOSTGOODWILL,WORKSTOPPAGE,PRODUCT(S)FAILURE,IMPAIRMENTOFOTHERGOODS,INJURY

TOPERSONSORPROPERTYARISINGOUTOFORRELATEDTOTHEPRODUCT(S).PANASONICUSA’STOTALLIABILITY,

IFANY,INDAMAGESOROTHERWISE,SHALLNOTEXCEEDTHEINVOICEVALUEPAIDBYTHEORIGINALOWNERFOR

THEPRODUCTFURNISHEDWHICHISTHESUBJECTOFCLAIMORDISPUTE.

THEABOVELIMITATIONSOREXCLUSIONSMAYNOTAPPLYINSOMESTATESTHATDONOTALLOWTHEEXCLUSION

OFCERTAINTYPESOFDAMAGES.

8.  ObtainingWarrantyPerformance.  OwnerswhobelievetheyhaveajustifiedclaimcoveredbythisLimited

EVPV Warranty must immediately notify the installer who sold the Product, or an authorized Panasonic USA

representative,orcontactPanasonicUSAdirectlyinwritingto:

PANASONICECOSYSTEMSNORTHAMERICA

DivisionofPanasonicCorporationofNorthAmerica

TwoRiverfrontPlaza,

Newark,NJ07102

panasonicsolar@us.panasonic.com

LimitedWarrantyforEverVolt®PhotovoltaicModules

Updated:4/1/2022

© 2022 PANASONIC ECO SYSTEMS NORTH AMERICA.  All Rights Reserved.

OwnersmayalsocontactPanasonicviaitswebsiteasfollows,

https://na.panasonic.com/us/home‐living‐solutions/solar/

ClaimsmustaccompanyevidenceoftheProductpurchasedatebytheOwner.ThereturnofanyProductwillnot

be accepted by Panasonic USA unless accompanied by a valid return material authorization and prior written

authorizationissuedbyPanasonicUSA.

9.  Severability.  Ifapart,provisionorclauseofthisLimitedEVPVWarranty,oritsapplicationtoanypersonor

circumstanceisheldinvalid,voidorunenforceable,suchholdingshallnotaffectthisLimitedEVPVWarrantyand

all other parts, provisions, clauses or applications shall remain, and, to this end, such other parts, provisions,

clausesorapplicationsofthisLimitedEVPVWarrantyshallbetreatedasseverable.

10.  Disputes.  TheOwnermaybringnoaction,regardlessofform,arisingoutoforinanywayconnectedwith

thisLimitedEVPVWarranty,morethanone(1)yearaftertheearlierof:(a)thedatetheOwnerknew,orshould

haveknownafterreasonableinvestigation,ofadefectofpowerlossinexcessofthewarrantyminimumoutputor

anallegedproductworkmanshipdefect,or(b)thedateofthefirstclaimbytheOwnerunderthisLimitedEVPV

Warranty.

11.  Force Majeure.  Panasonic USA shall not be held responsible or liable to the Owner or anythird‐party

arisingoutofanynon‐performanceordelayinperformanceofanytermsandconditionsofsale,includingthis

LimitedEVPVWarranty,governmentaction,duetoactsofGod,war,riots,strikes,unavailabilityofsuitableand

sufficientlabor,material,die,orcapacityortechnicaloryieldfailuresandanyunforeseeneventbeyonditscontrol,

including,withoutlimitations,anytechnologicalorphysicaleventorconditionswhichisnotreasonablyknownor

understoodatthetimeofthesaleoftheProductortheclaim.

12. DisputeResolutionbyBindingArbitration.

Alldisputes,claims,orcontroversiesarisingunderorrelatingtothisLimitedEVPVWarrantywillberesolvedby

binding arbitration before a sole arbitrator. The arbitration will be administered by JAMS pursuant to its

comprehensive arbitration rules and procedures and will allow discovery or exchange of non‐privileged

evidence related to thedispute. Panasonicwillpay all arbitration costs except the claimant’s filing fee. Any

arbitrationunderthisLimitedEVPVWarrantywilltakeplaceonanindividualbasis;classarbitrationsunderthis

LimitedEVPVWarrantyareprohibited.Questionsastoarbitrabilitywillbedecidedbythesolearbitrator.

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