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  3. Mood Harmony
Mood Harmony

APPS Mood Harmony User guide

  • Hello! I'm your chat assistant and I've reviewed the Mood Harmony app user guide. This document explains how to use your mobile device as a remote for a music player, including setup, pairing, and playback controls, viewing schedule programs, and accessing playlists. I'm ready to answer your questions about using the Mood Harmony app as a remote control.
  • Can more than one mobile device be used as a remote control?
    Does the mobile device need to be on the same wifi network during pairing?
    Will selecting a playlist interrupt the currently playing song?
Setup basics
Download the app from the appropriate app store.
GETTING STARTED GUIDE
MOOD HARMONY APP | USING A DEVICE AS A REMOTE CONTROL FOR A MUSIC PLAYER
Device key
Enter the pairing key provided by Mood
Media and press the Continue button.
If you receive an error message when activating
the app, please contact us on our support page.
Device setup options
When you open the app for the first time, select the
option to Use this device as a player remote
control option.
This enables the device to function as a remote
control for a music player.
MOOD HARMONY APP | USING A DEVICE AS A REMOTE CONTROL FOR A MUSIC PLAYER
VERSION 2.2
Customer Service
The Harmony icon in the top right corner of the screen
will connect you with the Customer Service portal
where you can find more information or submit a
request to our team.
You can also contact Customer Service directly:
https://moodmedia.custhelp.com/app/ask
Home screen
The Home screen will be displayed after you have
successfully entered the pairing key.
Device information
The business’ location name and zone are displayed
at the top of the screen.
Playing Now
This section displays the song, artist and playlist that
is currently playing. It also displays the current status
of the music - if it has been stopped, or if an audio
message is playing.
Today’s Program
This section displays the scheduled program(s) for
this location/zone.
Library
The Library contains playlists that are available for
playback in the location/zone.
Volume control
Tap the red volume icon in the Playing Now
section to display the volume control slider.
MOOD HARMONY APP | USING A DEVICE AS A REMOTE CONTROL FOR A MUSIC PLAYER
VERSION 2.2
Library
This section houses a collection of playlists that can override the scheduled music program.
Tap a playlist in the Library to view the playlist genre, content rating, and sample artists. Tap
the Play now button to select the playlist. Music from the selected playlist will begin when
the song currently playing comes to an end. The playlist will continue to play until an
alternative playlist is selected. The player will return to the scheduled content after 24 hours
or Return to scheduled content can be manually selected at any time.
Playing Now
This section displays the song, artist and
playlist that is currently playing. Audio
messages and scheduled silence are
also noted in this section. To adjust the
volume, tap the sound icon and use
the slider.
Recently played songs
Tap the clock icon in the Playing Now
section to view songs and artists that
have recently played. The time and date
of the playback will be displayed.
MOOD HARMONY APP | USING A DEVICE AS A REMOTE CONTROL FOR A MUSIC PLAYER
VERSION 2.2
How do I use a device as a remote control for
my media player?
The app will automatically pair with the media
player when you enter the pairing key.
Will the Mood Harmony app work on a tablet or
just a phone?
The Mood Harmony app works on both Apple and
Android tablets and phones.
How do I request a pairing key?
Tap the Harmony icon in the top right corner of the
screen, then select Customer Service and submit a
request in the form. You can also reach out to our
Customer Service team directly:
https://moodmedia.custhelp.com/app/ask
Are pairing keys case-sensitive?
No. You can type in the pairing key as you see fit.
Do the pairing keys expire?
No. Pairing keys do not have an expiration date.
Is it possible to remove my device from a
location?
Yes. Tap the Harmony icon in the top right corner of
the screen, then select Forget Device.
My brand has many locations. Is it possible to
customize the pairing keys?
Yes. Please contact our Customer Service team or
your Client Manager with the request.
Can I use my device with more than one
location?
Yes. You can pair your device with one or more
locations by clicking the chevron next to the device
name, then selecting Add a device and entering
your pairing key.
How do I request a Harmony portal login so that
I can select playlists for the app?
The music selection in the app's library is managed
through the Harmony Music web portal. If you don't
already have an account, please contact our
Customer Service team.
If a playlist is selected from the library, will it
interrupt the song playing?
No. The new playlist will begin when the song that
is currently playing ends.
MINIMUM REQUIREMENTS
Device capacity - no min requirements
Operating system -
-
Apple operating system - iOS 13+
-Android operating system - Android 5+
FREQUENTLY ASKED QUESTIONS
MOOD HARMONY APP | USING A DEVICE AS A REMOTE CONTROL FOR A MUSIC PLAYER
VERSION 2.2
Can more than one mobile device be used as a
remote control for a player?
Yes. There is no limit to how many mobile devices
(phones and tablets) can pair with a media player.
The same mobile key can be used multiple times
across multiple mobile devices.
Does the mobile device that is being paired
need to be in the vicinity of or on the same wifi
network during the pairing process?
No. As long as the media player and the mobile
device running the Mood Harmony app are both
online (and able to connect to https://
harmony.moodmedia.com), the app will be able to
pair and control the media player. This allow users
to continue monitoring and controlling media
players anywhere, anytime.
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