HQ Power Flowerstar User manual

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14.10.2

0

How to

t

Controll

Modifie

r

Modific

a

Die Con

t

0

11

t

urn the cont

r

er line van 3-

p

r

la ligne du c

o

a

r la línea del

c

t

roller-Linie v

o

r

oller line fro

m

p

in naar 5-pin

o

ntrôleur de 3

c

ontrolador d

e

o

n 3-Pin nach

VDPL30

2

rés

i

m

3-pins into

5

aanpassen (

s

broches en 5

e

3 polos y 5

p

5-Pin anpass

e

0ME

terminat

o

eindweerst

a

i

stance de ter

m

terminaci

ó

Terminieru

5

-pins (plug a

n

s

tekker en co

n

broches (fich

e

p

olos (conect

o

e

n (Stecker u

n

o

r

a

nd

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inaison

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ng

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d socket)

n

tact).

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et contact)

o

r y contacto)

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d Buchse).

Re

v

©Velle

m

v

. 01

m

an nv

14.10.2

0

1. In

t

To all r

e

Import

a

Thank y

o

service.

I

For mor

our we

b

2. Sa

f

• This

quali

• Mak

e

man

u

• Do n

nece

• Resp

• Use

a

• Inst

a

subs

t

• Kee

p

3. Ge

Refer to

t

• Fami

by u

n

of th

e

• All

m

to th

• Mec

h

• Only

0

11

t

roduction

e

sidents of th

e

a

nt environme

This symbol o

n

could harm th

e

waste; it shoul

to your distrib

u

If in doubt, c

o

u for choosing

I

f the device w

a

e info concer

n

b

site www.hq

p

f

ety Instru

c

Be ver

y

electro

s

Always

mainte

n

Indoo

r

liquids.

Keep t

h

Do not

- ep

- te

m

- pe

There a

service

device falls un

d

fied person car

r

e

sure that the

a

u

al.

ot crimp the po

ssary.

ect a minimum

a

n appropriate

s

a

ll the VDPL30

0

t

ances.

p

the air vents f

r

neral Guid

e

t

he Velleman

®

Keep th

are cle

a

the ope

Protect

liarise yourself

n

qualified peopl

e

device.

m

odifications of

t

e device is not

c

h

anical wear is

n

use the device

e

European Un

ntal informati

n

the device or

t

e

environment.

d be taken to a

u

tor or to a loc

a

o

ntact your lo

HQ-power! Ple

a

s damaged in

t

n

ing this prod

u

p

ower.eu.

c

tions

y

careful during

s

hocks.

disconnect mai

n

ance activities

r

use only. Kee

h

is device away

stare directl

y

ileptic seizure i

n

m

porarily loss

o

rmanent (irrev

e

re no use

r

-ser

v

and/or spare p

a

d

er protection cl

r

y out the elect

r

a

vailable voltag

wer cord and p

r

distance of 0.5

s

afety cable to

f

0

ME at a mini

m

r

ee at all times.

e

lines

®

Service and

Q

is device away

a

r at all times.

F

nings.

this device fro

m

with the functi

o

e. Any damage

t

he device are

f

c

overed by the

n

ot covered by

w

for its intende

d

VDPL3

0

3

User m

ion

on about this

t

he package in

d

Do not dispose

specialized co

m

a

l recycling ser

v

cal waste dis

p

a

se read the m

a

t

ransit, do not i

n

u

ct and the la

t

the installation

ns power when

are performed.

p this device a

w

from children

a

y

at the light s

o

n

sensitive peo

p

o

f sight (flash bl

e

rsible) eye da

m

v

iceable parts i

n

a

rts.

ass I. It is ther

e

r

ic connection.

e does not exc

e

r

otect it agains

t

m between the

f

ix the device (

e

m

al distance of

0

Never cover t

h

Q

uality Warr

a

from dust and

e

F

or sufficient ai

r

m

shocks and a

b

o

ns of the devic

e

that may occu

r

f

orbidden for sa

f

warranty.

w

arranty.

d

purpose. All o

t

0

0ME

anual

product

d

icates that dis

p

of the unit (or

b

m

pany for recy

c

v

ice. Respect th

e

p

osal authorit

i

a

nual thoroughl

y

n

stall or use it

a

t

est version o

f

: touching live

w

device not in u

Handle the po

w

ay form rain,

m

a

nd unauthorize

o

urce, as this

m

p

le

indness)

m

age

n

side the device

e

fore essential

t

e

ed the voltage

t

damage. Hav

e

device’s light

o

e

.g. VDLSC7 o

r

0

.5 m from fla

m

h

e device, nor p

a

nty on the last

e

xtreme heat.

M

r

circulation, le

a

b

use. Avoid bru

t

e

before actuall

r

will most prob

f

ety reasons. D

a

t

her uses may l

e

p

osal of the dev

i

b

atteries) as u

n

c

ling. This devic

e

local environ

m

i

es.

y

before bringin

a

nd contact you

f

this user ma

n

w

ires can cause

se or when ser

v

w

er cord by the

m

oisture, splas

h

d users.

m

ay cause

. Refer to an a

u

t

hat the device

stated in the s

p

e

an authorised

o

utput and any

i

r

VDLSC8).

m

mable and exp

l

artially, nor co

m

pages of this

m

M

ake sure the v

a

ve at least 1” (

t

e force when

o

y using it. Do n

ably be due to

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mage caused

b

e

ad to short cir

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©Velle

m

i

ce after its life

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n

sorted municip

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should be ret

u

m

ental rules.

g this device in

r dealer.

n

ual, please v

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life-threatenin

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v

icing or

plug only.

h

ing and drippi

n

u

thorized deale

r

be earthed. Ha

v

p

ecifications of

t

dealer replace i

lluminated surf

l

osive objects o

m

pletely.

m

anual.

entilation open

i

±2.5 cm) in fro

o

perating the d

e

ot allow operat

i

unprofessional

u

b

y user modific

a

c

uits, burns,

m

an nv

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ycle

a

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rned

to

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sit

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for

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e a

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ngs

nt of

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vice.

i

on

u

se

a

tions

VDPL300ME

14.10.2011 ©Velleman nv

4

electroshocks, lamp explosion, crash, etc. Using the device in an unauthorised way will void the

warranty.

• Damage caused by disregard of certain guidelines in this manual is not covered by the warranty and

the dealer will not accept responsibility for any ensuing defects or problems.

• A qualified technician should install and service this device.

• Do not switch the device on immediately after it has been exposed to changes in temperature.

Protect the device against damage by leaving it switched off until it has reached room temperature.

• This device is designed for professional use on stage, in discos, theatres, etc. The VDPL300ME can

be used indoor (<45°C, <50%RH) with an alternating current of max. 240V AC/50Hz.

• Lighting effects are not designed for permanent operation: regular operation breaks will prolong their

lives.

• Use the original packaging if the device is to be transported.

• Keep this manual for future reference.

4. Features

• perfect for small stages, in discotheques and theaters

• rugged housing with mounting bracket

• DMX-controlled operation or stand-alone operation with master/slave function

• DMX512 control via every standard DMX controller

• sound control via built-in microphone

• microphone sensitivity adjustable via rotary control

• each LED can be controlled individually

• create various patterns via LED matrix, with adjustable speed of the internal programs

• addressing via control panel with 4-digit LED display

5. Overview

Refer to the illustrations on page 2 of this manual.

1 power input/fuse holder 5 safety eyelet

2 sound sensitivity adjustment knob 6 DMX input

3 microphone 7 DMX output

4 display + buttons 8 ground terminal

6. Installation

Refer to the illustrations on page 2 of this manual.

a) Overhead mounting

• Have the device installed by a qualified person, respecting EN 60598-2-17 and all other applicable

norms.

• The construction to which the device is attached should be able to support 10 times the weight of

the device for one hour without deformation.

• The installation must always be secured with a secondary attachment e.g. a safety cable.

• Never stand directly below the device when it is being mounted, removed or serviced. Have a

qualified technician check the device once a year and once before you bring it into service.

• Install the device in a location with few passers-by and inaccessible to unauthorised persons.

• Overhead mounting requires extensive experience: calculating workload limits, determining the

installation material to be used… Have the material and the device itself checked regularly. Do not

attempt to install the device yourself if you lack these qualifications as improper installation may

result in serious injuries.

• Adjust the desired inclination angle via the mounting bracket and tighten the bracket screws.

b) DMX-512 connection

• When applicable, connect an XLR cable to the female 3-pin XLR output of a controller (not incl.)

and the other side to the male 3-pin XLR input of the VDPL300ME. Multiple VDPL300ME’s can be

linked through serial linking. The linking cable should be a dual core, screened cable with XLR input

and output connectors.

• Maximum recommended serial data link distance is 500 meters (1640 ft). Maximum recommended

number of fixtures on a serial data link is 32 fixtures.

• A DMX terminator is recommended for installations where the DMX cable has to run a long distance

or is in an electrically noisy environment (e.g. discos). The terminator prevents corruption of the

digital control signal by electrical noise. The DMX terminator is simply an XLR plug with a 120Ω

resistor between pins 2 and 3, which is then plugged into the XLR output socket of the last device

in the chain.

14.10.2

0

c) gen

e

• Ha

v

• Co

gr

o

or

• Th

e

7. Op

Refer to

t

Contro

l

• Ac

c

dis

• Th

e

fu

n

m

e

• Us

e

<

E

th

e

N

o

aft

Menu

F

menu

Stand-

A

Auto

M

•

P

•

P

•

U

•

P

•

P

•

U

•

P

Soun

d

This

m

•

P

•

P

•

U

•

P

0

11

e

ral

v

e a qualified e

nnect the devic

o

unded switche

d

dimmer chann

e

installation h

a

eration

t

he illustration

s

l

Panel Navi

g

c

ess the control

play [4]. From

button

<MENU>

<UP>

<DOWN>

<ENTER>

e

control panel

n

ction is selecte

e

nu function. T

o

e

the <UP> an

d

E

NTER> to acce

s

e

previous optio

o

te: always pre

s

er a few secon

d

F

unctions

sub-men

u

A

lone Mode

M

ode

P

ress <MENU>

P

ress <ENTER>

U

se <UP> or <

D

P

ress <ENTER>

P

ress <MENU>

U

se <UP> or <

D

P

ress <ENTER>

d

-Active Mode

m

ode allows a si

P

ress <MENU>

P

ress <ENTER>

U

se <UP> or <

D

P

ress <ENTER>

lectrician carry

e to the mains

w

d

circuit and ca

n

e

l is used solely

a

s to be approv

e

s

on page 2 of t

h

g

ation

panel function

s

left to right:

used to acce

s

scrolls throu

g

scrolls throu

g

used to sele

c

display shows

t

d, the display

w

o

select a menu

d

<DOWN> but

t

s

s the menu fu

n

n or menu with

s

s <ENTER> to

d

s.

u

Stand-alo

n

The VDPL

3

Only the ru

Sound co

n

The VDPL

3

Set the se

n

Set interna

Set DMX st

until is

d

to confirm you

D

OWN> to sele

c

to confirm you

until is

D

OWN> to sele

c

to confirm you

ngle unit to run

until is

to confirm you

D

OWN> to sele

c

to confirm you

VDPL3

0

5

out the electric

w

ith the power

n

not be run off

for 0% to 100

%

e

d by an exper

t

h

is manual.

s

using the fou

r

s

s the menu or

g

h the menu o

p

g

h the menu o

p

c

t and store the

t

he menu items

w

ill show imme

d

item, press <E

t

ons to navigat

e

n

ction currently

out changing t

h

confirm a setti

n

e operation:

3

00ME will run

nning speed ca

n

trolled opera

t

3

00ME reacts t

o

n

sitivity with th

e

l program spee

d

arting address

b

d

isplayed.

r selection.

c

t auto mode (

r selection.

displayed.

c

t the desired p

r selection.

to the beat of

t

displayed.

r selection.

c

t sound mode

(

r selection.

0

0ME

al connection.

plug. All fixtur

e

a rheostat or d

i

%

switch.

t

before the de

v

r

panel buttons

function

to return to a

p

tions in ascend

p

tions in descen

current menu

o

you select fro

m

d

iately the first

a

NTER>.

e

the menu ma

p

displayed or t

o

h

e value, press

n

g. If not, the d

function / de

s

its internal pro

g

n be adjusted.

t

ion:

o

sound.

e

sound sensitiv

d

between 1 (sl

b

etween 1 and

).

rogram speed

(

t

he music.

(

).

e

s must be pow

e

i

mmer circuit,

e

v

ice is taken int

o

located directly

p

revious menu

o

ing orde

r

ding orde

r

o

r option within

m

the menu ma

p

a

vailable optio

n

p

and menu op

t

o

enable a men

u

the <MENU> b

u

evice will retur

n

s

cription

g

ram automatic

ity adjustment

owest) and 10

0

512.

(

~

©Velle

m

e

red directly of

f

e

ven if the rheo

s

o

service.

underneath th

e

o

ption

the menu

p

. When a men

u

for the selecte

t

ions. Press

u

option. To ret

u

tton.

n

to its initial s

e

ally.

knob [2].

0

(fastest).

).

m

an nv

f

a

s

tat

e

u

d

u

rn to

e

tting

14.10.2

0

•

U

s

m

Master

/

This m

•

U

e

•

C

m

•

P

•

O

•

P

•

U

DMX M

o

This

m

•

A

s

t

i

n

•

W

p

s

n

• I

(

•

P

•

P

•

U

•

P

DMX

C

cha

n

1

2

3

4

5

6

7

8

0

11

U

se the audio s

e

s

ensitive. The

V

m

icrophone [3]

/

Slave Mod

e

ode allows con

t

U

se standard D

M

e

ach fixture. Fo

r

C

hoose the first

m

ode ( ).

P

ress <ENTER>

O

n each of the

c

P

ress <ENTER>

U

se <UP> or <

D

o

de

m

ode allows you

A

ll DMX-controll

s

ignals. This dig

o the DMX con

t

n

dividual addre

W

hen all device

s

p

articular chan

n

s

imultaneously.

n

umber. Changi

n case of the 8

-

(

CH1~8), the s

e

P

ress <MENU>

P

ress <ENTER>

U

se <UP> or <

D

P

ress <ENTER>

C

hannel Value

s

n

nel fu

n

* s

c

*

interna

l

sound

3

spee

d

pr

o

4

s

5

re

d

6

gre

e

7

bl

u

8

whi

e

nsitivity knob

[

V

DPL300ME wil

.

e

t

rol several unit

s

M

X cables to da

r

longer cable r

u

unit in the cha

i

to confirm you

c

onnected slav

e

to confirm you

D

OWN> to set

t

to control the

f

ed devices nee

d

ital start addre

s

t

roller. The sam

ss can be set f

o

s

have the sam

e

n

el. In other wo

r

If you set indi

v

ng the settings

-

channel VDPL

3

e

cond unit to 9

(

until is

d

to confirm you

D

OWN> to set

t

to confirm you

s

n

ction

c

enes

l

programs/

controlled

d

internal

o

grams

trobe

d

LEDs

e

n LEDs

u

e LEDs

te LEDs

VDPL3

0

6

[

2] on the bac

k

l react to the l

o

s

simultaneousl

isy-chain your

u

ns we suggest

i

n to function a

s

r selection.

e

units, press <

M

r selection.

t

he DMX startin

g

f

ixture by any

u

d

a digital start

s

s is the chann

e

e starting addr

e

o

r every device.

e

address, all t

h

r

ds: changing t

h

v

idual addresse

s

of one channel

3

00ME, you wi

l

(

1 + 8) (CH9~

1

d

isplayed.

r selection.

t

he DMX startin

g

r selection.

from to

000 00

0

001 20

8

209 25

5

000 01

0

011 02

0

021 03

0

... ...

231 24

0

241 25

0

251 25

5

000 25

5

000 01

0

011 25

5

000 10

0

101 25

5

000 10

0

101 25

5

000 10

0

101 25

5

000 10

0

101 25

5

0

0ME

k

of the fixture

t

o

w frequencies

o

y.

u

nits together

v

using a termin

a

s

the master fix

M

ENU> until

g

address to

u

niversal DMX c

o

address so tha

t

e

l number from

e

ss can be use

d

h

e units will “lis

t

h

e settings of o

s

, each device

w

will only affect

l

l have to set t

h

1

6), the third to

g

address (

0

blackout

8

scene 1 ~

2

5

all LEDs on

0

no function

0

Program 1

0

Program 2

...

0

Program 2

3

0

Program 2

4

5

Sound con

t

5

slow ~ fas

t

0

No functio

n

5

strobe effe

c

0

red LEDs o

n

5

red LEDs o

f

0

green LED

s

5

green LED

s

0

blue LEDs

o

5

blue LEDs

o

0

white LEDs

5

white LEDs

* Note: c

h

t

o make the fix

t

o

f the music via

v

ia the DMX con

a

tor on the last

ture. Press <M

E

is display

e

.

o

ntroller.

t

the correct de

v

which the devi

c

d

for a whole gr

o

t

en” to the con

t

ne channel will

w

ill “listen” to a

the device in q

h

e start address

17 (9 + 8) (C

H

~ ).

descripti

o

CH2

2

04

3

4

t

rolled

t

n

c

t (slow ~ fast)

n

f

s

on

s

off

o

n

o

ff

on

off

h

annel 2 has pr

i

©Velle

m

t

ure more or le

s

the internal

nector on the r

e

fixture (see §

6

E

NU> and choo

e

d.

v

ice responds t

o

c

e starts to “list

o

up of devices

o

t

rol signal on o

n

affect all devic

e

separate chann

uestion.

of the first uni

t

H

17~24), and s

o

n

= 000 ~ 010

i

ority over chan

m

an nv

s

e

ar of

6

b).

se a

o

the

en”

o

r an

n

e

s

el

t

to 1

o

on.

nel 1.

VDPL300ME

7

8. Cleaning and maintenance

• All screws should be tight and free of corrosion.

• The housing, the lenses, the mounting supports and the installation location (e.g. ceiling, suspension,

trussing) should not be deformed, modified or tampered with e.g. do not drill extra holes in mounting

supports, do not change the location of the connections …

• Mechanically moving parts must not show any signs of wear and tear.

• The electric power supply cables must not show any damage. Have a qualified technician maintain

the device.

• Regularly remove dust from the housing and the air vents using a slightly damp cloth.

• There are no user-serviceable parts inside. Refer to an authorized dealer for service and/or spare

parts.

Fuse Replacement

• Wedge the fuse holder out of its housing with a flat-head screwdriver.

• Remove the damaged fuse from its holder and replace with exact same type of fuse.

• Insert the fuse holder back in its place and reconnect power.

9. Troubleshooting

problem possible solution

fuse keeps blowing check total load placed on fixture

chase is too slow check user manual for speed adjustment

fixture has no power

check for power on mains

check fixture’s fuse

fixture is not responding

check DMX settings for correct addressing

check DMX cables

check DMX indicator on display

fixture is powered on but

there is no movement to the

audio

check audio mode on the display

adjust sound sensitivity knob

light will not come on after

power failure

check fuse

signal loss

use DMX cables only

install terminator

keep DMX cables separated from power cables or blacklight

10. Technical specifications

power supply 230 VAC / 50 Hz

fuse 2A / 250Vac

power consumption 95 W

DMX control 8 channels

DMX connection 3-pin XLR in-and output

LEDs 256pcs (64pcs of each color)

beam angle 36°

dimensions 305 x 275 x 280mm

weight 3 kg

Use this device with original accessories only. Velleman nv cannot be held responsible in the

event of damage or injury resulted from (incorrect) use of this device.

The information in this manual is subject to change without prior notice.

The copyright to this manual is owned by Velleman nv. All worldwide rights reserved.

No part of this manual or may be copied, reproduced, translated or reduced to any electronic medium or

otherwise without the prior written consent of the copyright holder.

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Velleman® Service and Quality Warranty

Velleman® has over 35 years of experience in the electronics world

and distributes its products in more than 85 countries.

All our products fulfil strict quality requirements and legal

stipulations in the EU. In order to ensure the quality, our products

regularly go through an extra quality check, both by an internal

quality department and by specialized external organisations. If, all

precautionary measures notwithstanding, problems should occur,

please make appeal to our warranty (see guarantee conditions).

General Warranty Conditions Concerning Consumer Products

(for EU):

• All consumer products are subject to a 24-month warranty on

production flaws and defective material as from the original date of

purchase.

• Velleman® can decide to replace an article with an equivalent

article, or to refund the retail value totally or partially when the

complaint is valid and a free repair or replacement of the article is

impossible, or if the expenses are out of proportion.

You will be delivered a replacing article or a refund at the value of

100% of the purchase price in case of a flaw occurred in the first

year after the date of purchase and delivery, or a replacing article at

50% of the purchase price or a refund at the value of 50% of the

retail value in case of a flaw occurred in the second year after the

date of purchase and delivery.

• Not covered by warranty:

- all direct or indirect damage caused after delivery to the article

(e.g. by oxidation, shocks, falls, dust, dirt, humidity...), and by the

article, as well as its contents (e.g. data loss), compensation for loss

of profits;

- frequently replaced consumable goods, parts or accessories such as

batteries, lamps, rubber parts, drive belts... (unlimited list);

- flaws resulting from fire, water damage, lightning, accident, natural

disaster, etc. …;

- flaws caused deliberately, negligently or resulting from improper

handling, negligent maintenance, abusive use or use contrary to the

manufacturer’s instructions;

- damage caused by a commercial, professional or collective use of

the article (the warranty validity will be reduced to six (6) months

when the article is used professionally);

- damage resulting from an inappropriate packing and shipping of

the article;

- all damage caused by modification, repair or alteration performed

by a third party without written permission by Velleman®.

• Articles to be repaired must be delivered to your Velleman®

dealer, solidly packed (preferably in the original packaging), and be

completed with the original receipt of purchase and a clear flaw

description.

• Hint: In order to save on cost and time, please reread the manual

and check if the flaw is caused by obvious causes prior to presenting

the article for repair. Note that returning a non-defective article can

also involve handling costs.

• Repairs occurring after warranty expiration are subject to shipping

costs.

• The above conditions are without prejudice to all commercial

warranties.

The above enumeration is subject to modification according

to the article (see article’s manual).

Velleman® service- en kwaliteitsgarantie

Velleman® heeft ruim 35 jaar ervaring in de elektronicawereld en

verdeelt in meer dan 85 landen.

Al onze producten beantwoorden aan strikte kwaliteitseisen en aan

de wettelijke bepalingen geldig in de EU. Om de kwaliteit te

waarborgen,

ondergaan onze producten op regelmatige tijdstippen een extra

kwaliteitscontrole, zowel door onze eigen kwaliteitsafdeling als door

externe gespecialiseerde organisaties. Mocht er ondanks deze

voorzorgen toch een probleem optreden, dan kunt u steeds een

beroep doen op onze waarborg (zie waarborgvoorwaarden).

Algemene waarborgvoorwaarden consumentengoederen

(voor Europese Unie):

• Op alle consumentengoederen geldt een garantieperiode van 24

maanden op productie- en materiaalfouten en dit vanaf de

oorspronkelijke aankoopdatum.

• Indien de klacht gegrond is en een gratis reparatie of vervanging

van een artikel onmogelijk is of indien de kosten hiervoor buiten

verhouding zijn, kan Velleman® beslissen het desbetreffende artikel

te vervangen door een gelijkwaardig artikel of de aankoopsom van

het artikel gedeeltelijk of volledig terug te betalen. In dat geval krijgt

u een vervangend product of terugbetaling ter waarde van 100% van

de aankoopsom bij ontdekking van een gebrek tot één jaar na

aankoop en levering, of een vervangend product tegen 50% van de

kostprijs of terugbetaling van 50 % bij ontdekking na één jaar tot 2

jaar.

• Valt niet onder waarborg:

- alle rechtstreekse of onrechtstreekse schade na de levering

veroorzaakt aan het toestel (bv. door oxidatie, schokken, val, stof,

vuil, vocht...), en door het toestel, alsook zijn inhoud (bv. verlies van

data), vergoeding voor eventuele winstderving.

- verbruiksgoederen, onderdelen of hulpstukken die regelmatig

dienen te worden vervangen, zoals bv. batterijen, lampen, rubberen

onderdelen, aandrijfriemen... (onbeperkte lijst).

- defecten ten gevolge van brand, waterschade, bliksem, ongevallen,

natuurrampen, enz.

- defecten veroorzaakt door opzet, nalatigheid of door een

onoordeelkundige behandeling, slecht onderhoud of abnormaal

gebruik of gebruik van het toestel strijdig met de voorschriften van

de fabrikant.

- schade ten gevolge van een commercieel, professioneel of collectief

gebruik van het apparaat (bij professioneel gebruik wordt de

garantieperiode herleid tot 6 maand).

- schade veroorzaakt door onvoldoende bescherming bij transport

van het apparaat.

- alle schade door wijzigingen, reparaties of modificaties uitgevoerd

door derden zonder toestemming van Velleman®.

• Toestellen dienen ter reparatie aangeboden te worden bij uw

Velleman®-verdeler. Het toestel dient vergezeld te zijn van het

oorspronkelijke aankoopbewijs. Zorg voor een degelijke verpakking

(bij voorkeur de originele verpakking) en voeg een duidelijke

foutomschrijving bij.

• Tip: alvorens het toestel voor reparatie aan te bieden, kijk nog

eens na of er geen voor de hand liggende reden is waarom het

toestel niet naar behoren werkt (zie handleiding). Op deze wijze kunt

u kosten en tijd besparen. Denk eraan dat er ook voor niet-defecte

toestellen een kost voor controle aangerekend kan worden.

• Bij reparaties buiten de waarborgperiode zullen transportkosten

aangerekend worden.

• Elke commerciële garantie laat deze rechten onverminderd.

Bovenstaande opsomming kan eventueel aangepast worden

naargelang de aard van het product (zie handleiding van het

betreffende product).

Garantie de service et de qualité Velleman®

Velleman® jouit d’une expérience de plus de 35 ans dans le monde

de l’électronique avec une distribution dans plus de 85 pays.

Tous nos produits répondent à des exigences de qualité rigoureuses

et à des dispositions légales en vigueur dans l’UE. Afin de garantir la

qualité, nous soumettons régulièrement nos produits à des contrôles

de qualité supplémentaires, tant par notre propre service qualité que

par un service qualité externe. Dans le cas improbable d’un défaut

malgré toutes les précautions, il est possible d’invoquer notre

garantie (voir les conditions de garantie).

Conditions générales concernant la garantie sur les produits

grand public (pour l’UE) :

• tout produit grand public est garanti 24 mois contre tout vice de

production ou de matériaux à dater du jour d’acquisition effective ;

• si la plainte est justifiée et que la réparation ou le remplacement

d’un article est jugé impossible, ou lorsque les coûts s’avèrent

disproportionnés, Velleman® s’autorise à remplacer ledit article par

un article équivalent ou à rembourser la totalité ou une partie du prix

d’achat. Le cas échéant, il vous sera consenti un article de

remplacement ou le remboursement complet du prix d’achat lors

d’un défaut dans un délai de 1 an après l’achat et la livraison, ou un

article de remplacement moyennant 50% du prix d’achat ou le

remboursement de 50% du prix d’achat lors d’un défaut après 1 à 2

ans.

• sont par conséquent exclus :

- tout dommage direct ou indirect survenu à l’article après livraison

(p.ex. dommage lié à l’oxydation, choc, chute, poussière, sable,

impureté…) et provoqué par l’appareil, ainsi que son contenu (p.ex.

perte de données) et une indemnisation éventuelle pour perte de

revenus ;

- tout bien de consommation ou accessoire, ou pièce qui nécessite un

remplacement régulier comme p.ex. piles, ampoules, pièces en

caoutchouc, courroies… (liste illimitée) ;

- tout dommage qui résulte d’un incendie, de la foudre, d’un

accident, d’une catastrophe naturelle, etc. ;

- out dommage provoqué par une négligence, volontaire ou non, une

utilisation ou un entretien incorrect, ou une utilisation de l’appareil

contraire aux prescriptions du fabricant ;

- tout dommage à cause d’une utilisation commerciale,

professionnelle ou collective de l’appareil (la période de garantie sera

réduite à 6 mois lors d’une utilisation professionnelle) ;

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