Toshiba G50 User manual

[CONFIDENTIAL]

1

Toshiba Personal Computer

QOSMIO G50

Maintenance Manual

TOSHIBA CORPORATION

File Number 960-683

ii [CONFIDENTIAL] QOSMIO G50 Maintenance Manual (960-683)

Copyright

reproduced in any form without the prior written permission of Toshiba. No patent liability is

assumed with respect to the use of the information contained herein.

Toshiba QOSMIO G40 Maintenance Manual

First edition July 2008

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included

set of instructions and descriptions are accurate for the QOSMIO G50 at the time of this manual's

production. However, succeeding computers and manuals are subject to change without notice.

Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors,

omissions, or discrepancies between any succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business Machines

Corporation.

Intel, Intel SpeedStep, Intel Core, Celeron and Centrin

o are trademarks or registered trademarks of

Intel Corporation.

Windows, Microsoft and Windows Vista are either registered trademarks or tradem

arks of Microsoft

Corporation.

Photo CD is a trademark of Eastman Kodak.

Bluetooth is a trademark owned by its proprietor and

used by

TOSHIBA under license.

Memory Stick and i.LINK are trademarks or registered trademarks of Sony Corporation.

DVD MovieFactory

is a registered trademarks of Ulead Systems, Inc.Manufactured under license

from

Dolby

Laboratories.

Dolby and the double-D symbol are trademarks of Dolby Laboratories.

Dolby Home Theater is a trademark of Dolby Laboratories.

EdgeMotion, PalmCheck, TouchPad and Synaptics are trademarks or registered trade

m

arks of

Synaptics Incorporated.

ExpressCard is a registered trademark of PCMCIA.

Other trademarks and registered trademarks not listed

above may

be used in this manual.

QOSMIO G50 Maintenance Manual (960-683) [CONFIDENTIAL] iii

Preface

This maintenance manual describes how to perform hardware service maintenance for the

Toshiba Personal Computer QOSMIO G50.

NOTE: Each model of QOSMIO G40 has a different configuration. For each model’s

configuration, refer to the parts list dedicated to it.

The procedures described in this manual are intended to help service technicians isolate

faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your

attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service

technicians and authorized dealers or service providers to ensure the following safety

precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. Be sure to use the PH

Point size “0” and “1” screwdrivers complying with the ISO/DIS 8764-1:1996. If a

screw is not fully fastened, it could come loose, creating a danger of a short circuit,

which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong

battery can cause the battery to explode.

iv [CONFIDENTIAL] QOSMIO G50 Maintenance Manual (960-683)

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the QOSMIO G50 system unit and each

FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module

 Board layout

 Pin assignment

 Keyboard Scan/Character Codes

 Key layout

 Wiring diagrams

 BIOS Rewrite procedures

 EC/KBC Rewrite procedures

 Reliability

 Maintenance of TOSHIBA RAID

QOSMIO G50 Maintenance Manual (960-683) [CONFIDENTIAL] v

Conventions

This manual uses the following formats to describe, identify, and highlight terms and

operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in

parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on

the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such

operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause

(Break) means you must hold down Ctrl and at the same time press Pause (Break). If

three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the QOSMIO G40 that appears on its display is presented in the type face

below:

Format complete

System transferred

vi [CONFIDENTIAL] QOSMIO G50 Maintenance Manual (960-683)

Table of Contents

Chapter 1 Hardware Overview

1.1 Features......................................................................................................................1-1

1.2 System Block Diagram..............................................................................................1-7

1.3 2.5-inch Hard Disk Drive.........................................................................................1-11

1.4 Optical Drive............................................................................................................1-13

1.5 Keyboard..................................................................................................................1-17

1.6 TFT Color Display...................................................................................................1-18

1.7 Power Supply...........................................................................................................1-20

1.8 Batteries ...................................................................................................................1-22

1.9 AC Adapter ..............................................................................................................1-25

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting.........................................................................................................2-1

2.2 Troubleshooting Flowchart........................................................................................2-3

2.3 Power Supply Troubleshooting..................................................................................2-8

2.4 System Board Troubleshooting................................................................................2-18

2.5 USB FDD Troubleshooting .....................................................................................2-39

2.6 2.5” HDD Troubleshooting......................................................................................2-43

2.7 Keyboard Troubleshooting ......................................................................................2-48

2.8 Touch pad Troubleshooting.....................................................................................2-50

2.9 Display Troubleshooting..........................................................................................2-52

2.10 Optical Disk Drive Troubleshooting........................................................................2-55

2.11 Modem Troubleshooting..........................................................................................2-56

2.12 LAN Troubleshooting..............................................................................................2-58

2.13 Wireless LAN Troubleshooting...............................................................................2-59

2.14 Bluetooth Troubleshooting ......................................................................................2-62

2.15 Sound Troubleshooting............................................................................................2-65

QOSMIO G50 Maintenance Manual (960-683) [CONFIDENTIAL] vii

2.16 TV Tuner Troubleshooting......................................................................................2-67

2.17 Bridge media Slot Troubleshooting.........................................................................2-69

2.18 PCI ExpressCard Slot Troubleshooting...................................................................2-70

2.19 Fingerprint sensor ....................................................................................................2-71

2.20 Web camerta Troubleshooting.................................................................................2-81

Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test...................................................................................................3-1

3.2 Executing the Diagnostic Test...................................................................................3-4

3.3 Setting of the hardware configuration........................................................................3-8

3.4 Heatrun Test.............................................................................................................3-10

3.5 Subtest Names..........................................................................................................3-11

3.6 System Test..............................................................................................................3-13

3.7 Memory Test............................................................................................................3-15

3.8 Keyboard Test..........................................................................................................3-16

3.9 Display Test.............................................................................................................3-17

3.10 Floppy Disk Test......................................................................................................3-20

3.11 Printer Test...............................................................................................................3-20

3.12 Async Test ...............................................................................................................3-24

3.13 Hard Disk Test.........................................................................................................3-25

3.14 Real Timer Test........................................................................................................3-28

3.15 NDP Test..................................................................................................................3-30

3.16 Expansion Test.........................................................................................................3-31

3.17 CD-ROM/DVD-ROM Test .....................................................................................3-33

3.18 Error Code and Error Status Names.........................................................................3-34

3.19 Hard Disk Test Detail Status....................................................................................3-37

3.20 ONLY ONE TEST...................................................................................................3-39

3.21 Head Cleaning..........................................................................................................3-46

3.22 Log Utilities.............................................................................................................3-47

3.23 Running Test............................................................................................................3-49

3.24 Floppy Disk Drive Utilities......................................................................................3-50

3.25 System Configuration ..............................................................................................3-55

viii [CONFIDENTIAL] QOSMIO G50 Maintenance Manual (960-683)

3.26 Wireless LAN Test Program (Intel-made b/g ,a/b/g)...............................................3-57

3.27 Wireless LAN Test Program (Intel-made a/b/g/n)...................................................3-61

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program ..................................................3-65

3.29 Sound Test program.................................................................................................3-77

3.30 SETUP .....................................................................................................................3-78

Chapter 4 Replacement Procedures

4.1 Overview....................................................................................................................4-1

4.2 Battery pack...............................................................................................................4-8

4.3 ExpressCard & PC card / Bridge media ..................................................................4-11

4.4 HDD.........................................................................................................................4-14

4.5 Memory module.......................................................................................................4-18

4.6 Fan hood...................................................................................................................4-20

4.7 Keyboard..................................................................................................................4-21

4.8 MDC ........................................................................................................................4-24

4.9 Bluetooth module.....................................................................................................4-26

4.10 Wireless LAN card ..................................................................................................4-28

4.11 Cover assembly/Base assembly...............................................................................4-32

4.12 Speaker.....................................................................................................................4-38

4.13 Woofer .....................................................................................................................4-40

4.14 USB/Jack board .......................................................................................................4-41

4.15 Battery lock/Battery latch........................................................................................4-43

4.16 Optical disk drive.....................................................................................................4-44

4.17 AV-IN board/F-jack/Rear con cover .......................................................................4-47

4.18 Splitter/TV antenna holder.......................................................................................4-51

4.19 1

st

tuner.....................................................................................................................4-55

4.20 2

nd

tuner....................................................................................................................4-56

4.21 RTC battery..............................................................................................................4-57

4.22 1bit amp ...................................................................................................................4-59

4.23 LED board................................................................................................................4-60

4.24 Touch pad/Fingerprint sensor board........................................................................4-61

4.25 Cover latch...............................................................................................................4-64

QOSMIO G50 Maintenance Manual (960-683) [CONFIDENTIAL] ix

4.26 AV controller button................................................................................................4-66

4.27 GPU heat sink/North bridge heat sink/GPU fan......................................................4-68

4.28 CPU heat sink/CPU fan/CPU...................................................................................4-72

4.29 System board............................................................................................................4-77

4.30 Robson card .............................................................................................................4-80

4.31 PC card slot..............................................................................................................4-82

4.32 Modem jack .............................................................................................................4-84

4.33 AV11 button.............................................................................................................4-85

4.34 Volume board...........................................................................................................4-87

4.35 LCD assembly/Hinge assembly...............................................................................4-89

4.36 LCD unit/FL inverter...............................................................................................4-93

4.37 Display latch cover ..................................................................................................4-99

4.38 Display latch hook .................................................................................................4-100

4.39 Wireless LAN antennas/Bluetooth antenna...........................................................4-101

4.40 Tweeter ..................................................................................................................4-107

4.41 Internal microphone/web camera...........................................................................4-110

4.42 Hinge......................................................................................................................4-112

4.43 Fluorescent lamp....................................................................................................4-116

Appendices

Appendix A Handling the LCD Module ........................................................................ A-1

Appendix B Board Layout ............................................................................................. B-1

Appendix C Pin Assignment.......................................................................................... C-1

Appendix D Keyboard Scan/Character Codes ............................................................... D-1

Appendix E Key Layout..................................................................................................E-1

Appendix F Wiring Diagrams.........................................................................................F-1

Appendix G BIOS Rewrite procedures.......................................................................... G-1

Appendix H EC/KBC Rewrite procedures..................................................................... H-1

Appendix I Reliability.....................................................................................................I-1

Appendix J Maintenance of TOSHIBA RAID ...............................................................J-1

x [CONFIDENTIAL] QOSMIO G50 Maintenance Manual (960-683)

[CONFIDENTIAL]

Chapter 1

Hardware Overview

1 Hardware Overview

1-ii [CONFIDENTIAL] QOSMIO G50 Maintenance Manual (960-683)

1 Hardware Overview

QOSMIO G50 Maintenance Manual (960-683) [CONFIDENTIAL] 1-iii

Chapter 1 Contents

1.1 Features......................................................................................................................1-1

1.2 System Block Diagram..............................................................................................1-9

1.3 2.5-inch Hard Disk Drive.........................................................................................1-14

1.4 DVD-Super Multi Drive .........................................................................................1-17

1.5 Keyboard..................................................................................................................1-20

1.6 TFT Color Display...................................................................................................1-21

1.6.1 LCD Module ......................................................................................1-21

1.6.2 FL Inverter Board...............................................................................1-23

1.7 Power Supply........................................................................................................... 1-24

1.8 Batteries ...................................................................................................................1-26

1.8.1 Main Battery.......................................................................................1-26

1.8.2 Battery Charging Control...................................................................1-27

1.8.3 RTC battery........................................................................................1-28

1.9 AC Adapter ..............................................................................................................1-29

1 Hardware Overview

1-iv [CONFIDENTIAL] QOSMIO G50 Maintenance Manual (960-683)

Figures

Figure 1-1 Front of the computer and the system units configuration ............................1-7

Figure 1-2 System block diagram....................................................................................1-9

Figure 1-3 2.5-inch HDD...............................................................................................1-14

Figure 1-4 DVD Super Multi drive ...............................................................................1-17

Figure 1-5 Keyboard......................................................................................................1-20

Figure 1-6 LCD module.................................................................................................1-21

Tables

Table 1-1 2.5-inch HDD dimensions ........................................................................... 1-14

Table 1-2 2.5-inch HDD specifications........................................................................1-15

Table 1-3 DVD Super Multi drive specification..........................................................1-18

Table 1-4 LCD module specifications..........................................................................1-21

Table 1-5 FL inverter board specifications ..................................................................1-23

Table 1-6 Power supply output rating..........................................................................1-25

Table 1-7 Battery specifications...................................................................................1-26

Table 1-8 Time required for charges of main battery ..................................................1-27

Table 1-9 Data preservation time.................................................................................1-27

Table 1-10 Time required for charges of RTC battery...................................................1-28

Table 1-11 AC adapter specifications............................................................................1-29

1.1 Features 1 Hardware Overview

QOSMIO G50 Maintenance Manual (960-683) [CONFIDENTIAL] 1-1

1 Features

1.1 Features

The QOSMIO G50 series are high performance all-in-one PCs running an Intel

®

Core

TM

2

Duo processor (Penryn).

There some models and options. Refer to the Parts List for the configuration of each model

and options.

The features are listed below.

 Microprocessor

The QOSMIO G50 computer is equipped with an Intel

®

Core

TM

2 Duo Processor.

These processors incorporate a math co-processor, a 3MB or 6MB L2 cache memory.

The PC comes in with one of the following speeds:

Intel

®

Core

TM

2 Duo Processor (Penryn)

•

T9600 (2.80GHz) /T9400 (2.53GHz) / P9500 (2.53GHz)

In the case of Processor which built in 6MB L2 cache memory

P8600 (2.40GHz)/ P8400 (2.26GHz)

In the case of Processor which built in 3MB L2 cache memory

These processors operate at 1066MHz bus clock (FSB).

 Memory

Two DDR2-667/DDR2-800 SDRAM slots. Memory modules can be installed to

provide a maximum of 4GB. Memory modules are available in 512MB, 1024MB and

2048MB sizes.

 Chipset

The QOSMIO G50 is Equipped with Intel GM45/GL40（Cantiga (G) MCH） as

North Bridge, Intel ICH9M as South Bridge and R5C833 as Card Controller.

 VGA Controller

The PC comes in with one of the following two types:

the internal graphics controller in North Bridge is used.

nVIDIA NB9E/NB9P/NB9M is used.

 HDD

Double (or single) 160GB, 200GB, 250GB, 320GB internal serial-ATA drive. 2.5

inch x 9.5mm height.

The computer has one 400GB, 500GB internal serial-ATA drive. 2.5 inch x12.5mm

height.

1 Hardware Overview 1.1 Features

1-2 [CONFIDENTIAL] QOSMIO G50 Maintenance Manual (960-683)

 SSD

Some models are equipped with a "Solid State Drive (SSD)" instead of a hard disk

drive.

• 64GB,128GB

 Optical devices

A slot-loading style DVD Super Multi drive (supporting double layer) is equipped.

This ODD and a serial ATA interface are supported.

 Keyboard

The computer's keyboard layouts are compatible with a 104/105-key. enhanced

keyboard - by pressing some keys in combination, all of the 104/105-key enhanced

keyboard functions can be performed on the computer.

 Touch pad

A Touch Pad and control buttons in the palm rest enable control of the on-screen

pointer and scrolling of windows.

 Display

LCD

The PC comes in with one of the following two types:

•

18.4” HD+-TFT color display, resolution 1,680 ×945

18.4” FHD TFT color display, resolution 1,920×1080

Interface

To external monitor via - RGB connector

- HDMI out port connector

 HDMI out port

HDMI out port can connect with Type A connector HDMI cable.

HDMI cable can send video and audio signals. In addition to this, it can send and

receive control signals.

By connecting a TV which supports HDMI Control to this port, the remote control for

the connected TV can be used to operate some of the computer functions.

 Battery

The computer has two batteries: a rechargeable Lithium-Ion main battery pack and

RTC battery (that backs up the Real Time Clock and CMOS memory).

1.1 Features 1 Hardware Overview

QOSMIO G50 Maintenance Manual (960-683) [CONFIDENTIAL] 1-3

 Wireless LAN

The computer is equipped with PCI Express Mini Card type wireless LAN card that

supports 802.11 a/b/g or 802.11 a/b/g/n in the PCI Express Mini Card slot 1. This

function can be switched on and off by a switch on the computer.

 Bluetooth

Depending on the model, the computer is equipped with a dedicated Bluetooth

module. This enables a communication to devices that support Bluetooth

This Bluetooth Stack is based on the Bluetooth Version 1.1/1.2/2.0+EDR/2.1+EDR

specification.

 Internal modem

The computer contains a MDC, enabling data and fax communication. It supports

ITU-T V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for

data transmission, and 14,400 bps for fax transmission. However, the actual speed

depends on the line quality. The RJ11 modem jack is used to accommodate a

telephone line. Both of V.90 and V.92 are supported only in USA, Canada and

Australia. Only V.90 is available in other regions.

 Internal LAN

The computer is equipped with LAN circuits that support Gigabit Ethernet LAN

(1000 megabits per second, 1000BASE-T). It also supports Wakeup on LAN (WOL),

Magic Packet and LED.

 USB FDD

USB FDD supports 720KB and 1.44MB.

 ExpressCard slot

The internal ExpressCard slot is a Universal slot. This slot supports ExpressCard/54

and ExpressCard/34 modules.

 Bridge Media slot

This slot lets you insert an SD™/SDHC™. memory card, mini SD™ / micro SD™

Card, Memory Stick® (Duo™/PRO™/PRO Duo™), xD- Picture Card™ and

MultiMediaCard™

1 Hardware Overview 1.1 Features

1-4 [CONFIDENTIAL] QOSMIO G50 Maintenance Manual (960-683)

 USB (Universal Serial Bus)

Three USB ports are provided. The ports comply with the USB2.0 standard, which

enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also

supported.

A power supply is always supplied to three USB ports on the left and right side of a

computer.

 eSATA/USB combo

One eSATA/USB combo port, which complies to. The USB 2.0 standard is provided.

This port has eSATA (External Serial ATA) function.

A power supply is always supplied to one USB ports on the back side of a computer.

 IEEE1394 port

The computer has one IEEE 1394 port. It enables high-speed data transfer directly

from external devices such as digital video cameras.

 Sound system

The sound system is equipped with the following features:

•

Stereo speakers and subwoofer

Volume control

Stereo headphone jack

(one stereo headphone jack can be used also as S/PDIF connector)

External microphone jack

Built-in microphone

 S/PDIF

This port can send or receive the digital sound data with the equipment like CD, MD

Player. (This port is also used for headphone I/F.)Fingerprint sensor

The computer is equipped with a fingerprint sensor and fingerprint authentication

utility. They enable only person who has registered his/her fingerprint to use the

computer.

 Web Camera

Web Camera Web Camera is a device that allows you to record video or take

photographs with your computer.

Enables the transmission of video and use of video chat via the internet using

specialized applications.

1.1 Features 1 Hardware Overview

QOSMIO G50 Maintenance Manual (960-683) [CONFIDENTIAL] 1-5

The effective pixel count for this web camera is 1.31 million (maximum photograph

size: 1280x1024 pixels).

 Fingerprint sensor

The computer is equipped with a fingerprint sensor and fingerprint authentication

utility. They enable only person who has registered his/her fingerprint to use the

computer.

 Intel Turbo Memory (Robson): PCI Express Mini Card slot 2.

This computer (Some models) is Intel Turbo Memory loading.

 Broadcom: PCI Express Mini Card slot 3.

It equips with UWB, GPS, DVBT, TV turner, and etc by the destination.

 SpursEngine: PCI Express Mini Card slot 4.

This computer (Some models) is Equipped with Media streaming processor

SpursEngine loading.

It is used by TOSHIBA Face Recognition etc.

 FM-tuner

This computer (Some models) is FM-tuner loading.

 Front operation panel (nine panels) /Touch Sensor

Nine panels are available for use: CD/DVD, Play/Pause, Stop, Previous, Next, Mute,

Illumination On/Off, Camera, and DOLBY.

These panels allow you to manage Audio/Video, run applications and access utilities.

 Remote controller

A remote controller for easy operation from some distance.

Windows Vista Premium Logo is supported.

 Infrared receiver window

This is a sensor window that receives signals from the remote controller which is

provided with your computer.

Models which do not include a remote controller are not equipped with an infrared

received so the computer cannot be operated with a remote controller.

1 Hardware Overview 1.1 Features

1-6 [CONFIDENTIAL] QOSMIO G50 Maintenance Manual (960-683)

 Infrared transmitter cable ports

Connect the Infrared transmitter cable to this port.

Connecting the set top box or other external device to the computer using the infrared

transmitter cable allows the external device to be operated using the computer and

specialized remote control.

 TV-tuner (Mini PCI Card): Japanese model only

This manual does not explain..

 Felica: Japanese m

odel only

This manual does not explain.

 B-cas: Japanese m

odel only

This manual does not explain.

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