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  3. Single Access
Single Access

Supra Single Access User guide

  • Hello! I have reviewed the user guide for the Supra eKEY system. This document provides instructions on how to grant one-time access to your property listings using the eKEY app, manage access permissions, and generate access reports. It also shows how to view access history. I'm ready to answer any questions you might have about the eKEY functionality based on this guide.
  • How do I provide one-time access to my listings?
    How can I view access granted?
    How do I view the history of access granted?
    How can I generate an access report?
3. Select the keybox for the property to which you
wish to grant access.
4. Select Grant Managed Access.
1. Open the eKEY app.
2. Select My Keyboxes.
supraekey.com
800-547-0252 • © 2021 Carrier. All rights reserved. Supra is a part of Carrier.
Single Access with eKEY
Real estate agents know it takes a whole team to make a sale. Supra now oers a simple way to provide
access to your listings for team members such as contractors, cleaning services, inspectors, etc. Follow the
steps below to provide one-time access to your listings.
Provide one-time access to your property listings
supraekey.com
800-547-0252 • © 2021 Carrier. All rights reserved. Supra is a part of Carrier.
5. Type in the cell number of the person to
whom you wish to grant access (or choose
from your contacts).
Note: Keybox must be assigned to an address.
If it does not pre-populate, you must enter an
address.
6. Select access day and time.
7. Add any pertinent notes regarding the property and
then press Send*.
*An SMS text will be sent, inviting them to register for
eKEY if they are not already registered with Supra.They
will receive another SMS text indicating that access
has been granted, along with date, time, and any notes
relevant to the property.
Single Access with eKEY
Provide one-time access to your property listings
supraekey.com
800-547-0252 • © 2021 Carrier. All rights reserved. Supra is a part of Carrier.
Single Access with eKEY
View Access Granted, History of Access Granted, and Generate Access Report
1. To view access granted, tap the Manage Access
icon on your eKEY home screen.
2. From here, you can view recent invites, history
of access granted, and run reports of access
granted. Tap Recent Invites to view recent
access granted, access pending and access
cancelled.
Note: This is where you can modify or cancel access
granted (as long as the access window has not begun).
3. Tap History to view history of access granted.
This will show completed, no-shows, and
cancelled access.
4. Generate a report of lockboxes accessed, which
will be sent to your email on le. Tap Reports.
Run reports based on users or lockboxes. The
report can be generated for all accesses by
choosing Select All. Select a specic user or
lockbox to generate a report for that selection
only. Reports can be run for up to 2 years in the
past, with a date range of 6 months.
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