Tiptel IP286 Owner's manual

Brand: Tiptel

Model: IP286

Type: Owner's manual

This manual is also suitable for

VoIP-CP 4/8

Tiptel IP286:

This VoIP module is a SIP client with 2 channels, designed for use with Tiptel.com 410 to 820 systems. It allows you to make calls over the internet, with up to 10 SIP providers and 10 numbers configurable for each account.

Key features:

VoIP ad-on for compatible telephone systems
Free internet calls within the same IP provider network
Excellent voice quality
Simple configuration
Up to 10 user (VoIP) accesses (SIP accounts)
Up to 10 numbers per account
Preconfigured for conventional SIP providers
Voice compression for reduced bandwidth
2 simultaneous VoIP calls

Tiptel IP286:

Key features:

VoIP ad-on for compatible telephone systems
Free internet calls within the same IP provider network
Excellent voice quality
Simple configuration
Up to 10 user (VoIP) accesses (SIP accounts)
Up to 10 numbers per account
Preconfigured for conventional SIP providers
Voice compression for reduced bandwidth
2 simultaneous VoIP calls

Installation Guide (GB)

tiptel

VoIP module

SIP client with 2 channels

for tiptel.com 410 to 820

For authorized

specialist dealers only

tiptel

Table of Contents

Table of Contents ..............................................................................................3

Introduction........................................................................................................4

Note ....................................................................................................................4

Scope of delivery...................................................................................................5

Notes on installation .............................................................................................5

Environmental compatibility .................................................................................5

System Requirements...........................................................................................5

Main features.........................................................................................................6

Startup................................................................................................................ 7

Installation of the VoIP module.............................................................................7

Tools required ..................................................................................................7

Installation sequence.......................................................................................7

Dismantling of the VoIP module ...........................................................................8

Tools required ..................................................................................................8

Dismantling sequence......................................................................................8

Configuration..................................................................................................... 9

(External) Ports menu ...........................................................................................9

Notes on use..........................................................................................................9

Help in the event of malfunctions .................................................................... 10

Description of possible malfunctions ..................................................................10

Tips on error messages during the registration phase .......................................10

Status LEDs ...........................................................................................................11

Appendix ............................................................................................................12

Service ...................................................................................................................12

Warranty.................................................................................................................12

Index...................................................................................................................14

Introduction

Congratulations on your purchase of this VoIP module. You have chosen a forward-

looking enhancement to your telephone system.

With the VoIP module, you can log in with up to 10 SIP providers and make calls over

the internet. Of course, it is also possible to log in with a SIP proxy of your local

network (e.g. to use the system as ISDN/analogue to VoIP gateway).

Note

We reserve the right to make changes to the user guide and described hardware at

any time and without prior announcement. You can also download the current

version of the user guide as a pdf file from our website www.tiptel.com. We have

taken the greatest care when putting together the texts and illustrations for this user

guide, but the possibility of errors cannot be ruled out. The publisher accepts no

liability for incorrect information or its consequences.

Startup

Scope of delivery

Before installation, please check that the delivery is complete. The delivery includes:

• 1 VoIP module

• 1 Installation guide (this document)

Notes on installation

• Installation must be carried out by an expert. Installation work on a 230V mains

network must only be carried out by a qualified electrician. VDE 0100 must be

observed.

•

In the event of malfunctions, the power cable must be pulled out of the socket,

the device disconnected from the LAN, and if necessary, the ISDN connection

cable removed from the NTBA.

Environmental compatibility

If the device is used correctly, contact with hazardous materials cannot occur. Our

packaging does not contain any plastics. We use only cardboard and paper from

partially recycled materials.

System Requirements

Configuration of the system incl. VoIP module:

•

PC or MAC with configured Ethernet network connection

• Internet Explorer version 5.5 or later, or

Mozilla Firefox version 1.0 or later, or

Opera version 8.5 or later, or another Javascript-enabled web browser

VoIP module operation:

• tiptel.com 410/401, 810/801, 411/402 or 811/802 for installation

• Network (LAN) connection

• Existing broadband internet access (e.g. ADSL)

Startup

If you make internet telephone calls without voice compression (in accordance with

standard G.711), you need a bandwidth of approx. 85 kbps per call. If you want to

use a standard ADSL connection with an upload rate of 128 kbps, this may lead to

problems with voice transfer if you use the internet at the same time

(upload/download of files). In this case, make sure your router gives priority to voice

packets. Contact your router manufacturer for information on this.

For technical reasons, voice quality over the internet depends on numerous factors

(bandwidth, router, network load). For this reason, Tiptel cannot accept liability for

terminated calls or malfunctions. Please contact your internet telephony provider.

Main features

The VoIP module provides a large number of features, which can be individually

adapted to a particular application scenario.

• VoIP ad-on to aforementioned telephone systems

• Free internet telephone calls with internal network subscribers of an IP provider

• Clear, excellent voice quality

•

Simple configuration in English

•

Up to 10 user (VoIP) accesses (SIP accounts)

• Up to 10 numbers can be configured for each account

• Preconfigured for conventional SIP providers, max. 20 SIP providers possible

(can be extended on individual basis)

• Voice compression possible to reduce bandwidth

• 2 VoIP calls possible simultaneously

• Transmission of own number and subscriber name

• Can be updated, therefore also prepared for future requirements

Startup

Installation of the VoIP module

Tools required

• Small/medium slotted screwdriver for tiptel.com 410, 810, 411 and 811

Installation sequence

Observe the following sequence when

installing the VoIP module:

•

Turn off the system (disconnect power

cord)

• Open the housing:

Insert a slotted screwdriver (4 mm)

or similar from below at the positions

shown right (1) into the grooves in the

top of the housing until it can go no

further. Pull the screwdriver towards

you (2) to disengage the snap-in fixing

device; lift the cover back.

• Installation of the VoIP module

• Locate the slot for installation.

• Install the VoIP module as shown

(component side up).

• You can use one of the two slots;

the other one is for the VCM

module.

•

Close the housing.

• Connect the system to the mains and the local network.

LEDs

Startup

Dismantling of the VoIP module

Tools required

•

Small/medium slotted screwdriver for tiptel.com 410, 810, 411 and 811

Dismantling sequence

To dismantle the VoIP module, perform the installation steps in reverse order.

Note: When dismantling the VoIP module, never use tools to remove the

module from the slot. This could damage your telephone system's main

board.

Remove the VoIP module by gently moving it from side to side while

pulling upwards.

Configuration

(External) Ports menu

You configure the VoIP module using the telephone system's configuration software.

The telephone system automatically detects the existence of a VoIP module and the

necessary configuration menus are activated.

The VoIP module menu options are displayed in the (External) Ports menu under

SIP(VoIP).

Note: Extensive online help is integrated in the configuration. If you click a

highlighted title, another window opens displaying the help text for this

topic.

A copy of the online help is not included here as it is likely to be updated. If required,

please print this out yourself.

Notes on use

Conference is not possible if the VoIP FXO lines are used.

Help in the event of malfunctions

Description of possible malfunctions

A few possible errors are described below, together with suggestions for how these

can be corrected.

The VoIP module is not identified

• The module has not been inserted far enough into the slot. Push the module

completely onto the contact surface.

• Check whether the VoIP module has been inserted the right way round. Turn the

module round if necessary.

• The module is defective. Please contact your supplier.

Tips on error messages during the registration phase

A registration process with a SIP provider may fail for a number of reasons. Tips on

identifying the error in some situations are provided here.

Proxy not found

• The VoIP module or DSL router has no connection to the internet.

• The entry for the standard gateway is missing or incorrect.

•

The entry for the name server (DNS) is missing or incorrect.

•

The formulation of your provider's proxy is incorrect.

Registrar not found

• The VoIP module or DSL router has no connection to the internet.

• The entry for the standard gateway is missing or incorrect.

• The entry for the name server (DNS) is missing or incorrect.

•

The formulation of your provider's registrar is incorrect.

Error during registration process

• The VoIP module or DSL router has no connection to the internet.

• The entry for the standard gateway is missing or incorrect.

• The entry for the name server (DNS) is missing or incorrect.

•

The format of the registrar/proxy/STUN server data is incorrect.

• If IP addresses are entered for the registrar/proxy/STUN server, these may

be incorrect. The server may be out of operation.

Help in the event of malfunctions

Registration was successful, device may not be contactable for

incoming calls

•

Provider's SIP server does not respond to "keep-alive signals" within the

expected timeframe.

• The setting for the SIP port of the VoIP module does not match the NAT

setting of your DSL router.

Status LEDs

If you suspect your system is malfunctioning or if an error has occurred, the status

LEDs on the telephone system provide an initial indication of the possible cause.

Status LEDs

•

Power:

Flashes during startup.

ON if the system is ready.

• EXT:

Flashes if at least one a/b FXO line is occupied

(only if analogue FXO module is installed ).

ON if at least one ext. B channel is occupied.

• S

int :

ON if at least one B channel is occupied.

•

LAN:

ON if there is a LAN connection to another device.

• Online:

Flashes if all SIP providers are active but at least one login failed.

ON if all SIP providers are active and registrations were successful.

• VoIP:

ON if at least one SIP call is active.

Appendix

Service

You have purchased a modern product of Tiptel granting a continuous level of the

highest quality. This is underlined by a certification according to DIN EN ISO 9001.

If, however, problems occur or you have questions on operating the device, please

contact your local dealer.

Warranty

Please contact your local dealer or importer for details of warranty for non EC

countries.

Within the European Community the following warranty rules apply:

Your contact for services arising from warranty obligations is the authorised dealer

where you bought the device.

Tiptel will grant a warranty of 2 years from the date of handover for the material and

for the manufacturing of the device.

Initially, the purchaser shall have only the right of subsequent performance.

Subsequent performance entails either repair or the supply of an alternative product.

Replaced devices or parts shall become the property of the authorised dealer.

If the subsequent performance fails, the purchaser can either demand a reduction in

the purchase price or withdraw from the contract.

The purchaser shall notify the dealer immediately of any defects found. Proof of the

warranty entitlement shall be furnished by standard proof of purchase (receipt or

invoice).

The warranty entitlement shall expire if the purchaser or an unauthorised third party

interferes with the device. Damage caused by inappropriate handling, operation,

storage or by force majeure or other external influences shall not be covered by the

warranty.

The warranty shall not cover any consumable material (e.g. batteries) or defects that

only slightly impair the value or the usability of the device.

Claims for damage caused by transport shall be asserted to the delivery company.

Appendix

Notes on settlement:

Repairs can only be conducted by the Tiptel Service. A warranty repair does not

extend the warranty period – neither for the replaced parts nor for the device. This

warranty is not transferable and shall expire if the device is sold on to another party. It

shall also expire if the device is interfered with by third parties or if the serial number

on the device has been removed or made illegible. There is a warranty seal on the

device. Please do not damage or remove this seal because otherwise, your warranty

will expire.

The General Terms and Conditions of Tiptel.com GmbH Business Solutions, which

are part of the contract for a dealer, shall also apply. In the event of a complaint, the

defective product shall be sent to the relevant Tiptel subsidiary, the importer or dealer

along with a description of the defect and the proof of purchase.

Index

Appendix ........................................... 12

Dismantling ......................................... 8

Dismantling sequence ........................ 8

Environmental compatibility................ 5

Features .............................................. 6

Warranty ............................................ 12

Installation ........................................... 7

Installation sequence .......................... 7

Introduction ......................................... 4

Malfunctions...................................... 10

Note..................................................... 4

Registration phase, error................... 10

Scope of delivery................................. 5

Service............................................... 12

Settings ............................................... 9

Startup................................................. 7

Status LEDs....................................... 11

System Requirements......................... 5

Tools required ................................. 7, 8

Tiptel.com GmbH Business Solutions

Halskestraße 1

D - 40880 Ratingen

Tel.: 0900 100 – 84 78 35*

*(gebührenpflichtig)

anity Tel.: 0900 100 – TIPTEL*

Internet: www.tiptel.de

International:

Internet: www.tiptel.com

Tiptel GmbH

Tenschertstraße 5

A - 1230 Wien

Tel.: 01 - 616 78 71

Fax: 01 - 616 78 71 - 22

E-mail: [email protected]

Internet: www.tiptel.at

Tiptel AG

Bahnstrasse 46

CH - 8105 Regensdorf

Tel.: 044 - 884 01 80

Fax: 044 - 843 13 23

E-mail: tiptel@tiptel-online.ch

Internet: www.tiptel-online.ch

Tiptel B.V.

Camerastraat 2

NL – 1322 BC Almere

Telefoon: 0900 – BELTIPTEL of

0900 – 2358478 (niet gratis)

Fax: 036 – 53 678 81

E-mail: [email protected]

Internet: www.tiptel.nl

Tiptel NV

Leuvensesteenweg 510 bus 4

B – 1930 Zaventem

Telefoon: 0903 99 333 (

1,12 Euro / min.)

Fax: 02 714 93 34

E-mail: tech@tiptel.be

Internet: www.tiptel.be

Tiptel sarl

23, avenue René Duguay-Trouin

F – 78960 Voisins-Le-Bretonneux

Tél. : 01 / 39 44 63 30

Fax : 01 / 30 57 00 29

e-mail : [email protected] (UK) 02/2008

Internet : www.tiptel.fr EDV 4931666

Tiptel IP286 Owner's manual

Brand: Tiptel

Model: IP286

Type: Owner's manual

This manual is also suitable for

VoIP-CP 4/8

Tiptel IP286:

Key features:

VoIP ad-on for compatible telephone systems
Free internet calls within the same IP provider network
Excellent voice quality
Simple configuration
Up to 10 user (VoIP) accesses (SIP accounts)
Up to 10 numbers per account
Preconfigured for conventional SIP providers
Voice compression for reduced bandwidth
2 simultaneous VoIP calls

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Tiptel IP286 Owner's manual

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