Installation Guide (GB)
tiptel
VoIP module
SIP client with 2 channels
for tiptel.com 410 to 820
For authorized
specialist dealers only
tiptel
Table of Contents
3
Table of Contents
Table of Contents ..............................................................................................3
Introduction........................................................................................................4
Note ....................................................................................................................4
Scope of delivery...................................................................................................5
Notes on installation .............................................................................................5
Environmental compatibility .................................................................................5
System Requirements...........................................................................................5
Main features.........................................................................................................6
Startup................................................................................................................ 7
Installation of the VoIP module.............................................................................7
Tools required ..................................................................................................7
Installation sequence.......................................................................................7
Dismantling of the VoIP module ...........................................................................8
Tools required ..................................................................................................8
Dismantling sequence......................................................................................8
Configuration..................................................................................................... 9
(External) Ports menu ...........................................................................................9
Notes on use..........................................................................................................9
Help in the event of malfunctions .................................................................... 10
Description of possible malfunctions ..................................................................10
Tips on error messages during the registration phase .......................................10
Status LEDs ...........................................................................................................11
Appendix ............................................................................................................12
Service ...................................................................................................................12
Warranty.................................................................................................................12
Index...................................................................................................................14
Introduction
4
Introduction
Congratulations on your purchase of this VoIP module. You have chosen a forward-
looking enhancement to your telephone system.
With the VoIP module, you can log in with up to 10 SIP providers and make calls over
the internet. Of course, it is also possible to log in with a SIP proxy of your local
network (e.g. to use the system as ISDN/analogue to VoIP gateway).
Note
We reserve the right to make changes to the user guide and described hardware at
any time and without prior announcement. You can also download the current
version of the user guide as a pdf file from our website www.tiptel.com. We have
taken the greatest care when putting together the texts and illustrations for this user
guide, but the possibility of errors cannot be ruled out. The publisher accepts no
liability for incorrect information or its consequences.
© 2008 Tiptel.com GmbH Business Solutions, Ratingen. All rights reserved.
Startup
5
Scope of delivery
Before installation, please check that the delivery is complete. The delivery includes:
• 1 VoIP module
• 1 Installation guide (this document)
Notes on installation
• Installation must be carried out by an expert. Installation work on a 230V mains
network must only be carried out by a qualified electrician. VDE 0100 must be
observed.
•
In the event of malfunctions, the power cable must be pulled out of the socket,
the device disconnected from the LAN, and if necessary, the ISDN connection
cable removed from the NTBA.
Environmental compatibility
If the device is used correctly, contact with hazardous materials cannot occur. Our
packaging does not contain any plastics. We use only cardboard and paper from
partially recycled materials.
System Requirements
Configuration of the system incl. VoIP module:
•
PC or MAC with configured Ethernet network connection
• Internet Explorer version 5.5 or later, or
Mozilla Firefox version 1.0 or later, or
Opera version 8.5 or later, or another Javascript-enabled web browser
VoIP module operation:
• tiptel.com 410/401, 810/801, 411/402 or 811/802 for installation
• Network (LAN) connection
• Existing broadband internet access (e.g. ADSL)
Startup
6
If you make internet telephone calls without voice compression (in accordance with
standard G.711), you need a bandwidth of approx. 85 kbps per call. If you want to
use a standard ADSL connection with an upload rate of 128 kbps, this may lead to
problems with voice transfer if you use the internet at the same time
(upload/download of files). In this case, make sure your router gives priority to voice
packets. Contact your router manufacturer for information on this.
For technical reasons, voice quality over the internet depends on numerous factors
(bandwidth, router, network load). For this reason, Tiptel cannot accept liability for
terminated calls or malfunctions. Please contact your internet telephony provider.
Main features
The VoIP module provides a large number of features, which can be individually
adapted to a particular application scenario.
• VoIP ad-on to aforementioned telephone systems
• Free internet telephone calls with internal network subscribers of an IP provider
• Clear, excellent voice quality
•
Simple configuration in English
•
Up to 10 user (VoIP) accesses (SIP accounts)
• Up to 10 numbers can be configured for each account
• Preconfigured for conventional SIP providers, max. 20 SIP providers possible
(can be extended on individual basis)
• Voice compression possible to reduce bandwidth
• 2 VoIP calls possible simultaneously
• Transmission of own number and subscriber name
• Can be updated, therefore also prepared for future requirements
Startup
7
Startup
Installation of the VoIP module
Tools required
• Small/medium slotted screwdriver for tiptel.com 410, 810, 411 and 811
Installation sequence
Observe the following sequence when
installing the VoIP module:
•
Turn off the system (disconnect power
cord)
• Open the housing:
Insert a slotted screwdriver (4 mm)
or similar from below at the positions
shown right (1) into the grooves in the
top of the housing until it can go no
further. Pull the screwdriver towards
you (2) to disengage the snap-in fixing
device; lift the cover back.
• Installation of the VoIP module
• Locate the slot for installation.
• Install the VoIP module as shown
(component side up).
• You can use one of the two slots;
the other one is for the VCM
module.
•
Close the housing.
• Connect the system to the mains and the local network.
LEDs
11
2
2
Startup
8
Dismantling of the VoIP module
Tools required
•
Small/medium slotted screwdriver for tiptel.com 410, 810, 411 and 811
Dismantling sequence
To dismantle the VoIP module, perform the installation steps in reverse order.
Note: When dismantling the VoIP module, never use tools to remove the
module from the slot. This could damage your telephone system's main
board.
Remove the VoIP module by gently moving it from side to side while
pulling upwards.
Configuration
9
Configuration
(External) Ports menu
You configure the VoIP module using the telephone system's configuration software.
The telephone system automatically detects the existence of a VoIP module and the
necessary configuration menus are activated.
The VoIP module menu options are displayed in the (External) Ports menu under
SIP(VoIP).
Note: Extensive online help is integrated in the configuration. If you click a
highlighted title, another window opens displaying the help text for this
topic.
A copy of the online help is not included here as it is likely to be updated. If required,
please print this out yourself.
Notes on use
Conference is not possible if the VoIP FXO lines are used.
Help in the event of malfunctions
10
Help in the event of malfunctions
Description of possible malfunctions
A few possible errors are described below, together with suggestions for how these
can be corrected.
The VoIP module is not identified
• The module has not been inserted far enough into the slot. Push the module
completely onto the contact surface.
• Check whether the VoIP module has been inserted the right way round. Turn the
module round if necessary.
• The module is defective. Please contact your supplier.
Tips on error messages during the registration phase
A registration process with a SIP provider may fail for a number of reasons. Tips on
identifying the error in some situations are provided here.
Proxy not found
• The VoIP module or DSL router has no connection to the internet.
• The entry for the standard gateway is missing or incorrect.
•
The entry for the name server (DNS) is missing or incorrect.
•
The formulation of your provider's proxy is incorrect.
Registrar not found
• The VoIP module or DSL router has no connection to the internet.
• The entry for the standard gateway is missing or incorrect.
• The entry for the name server (DNS) is missing or incorrect.
•
The formulation of your provider's registrar is incorrect.
Error during registration process
• The VoIP module or DSL router has no connection to the internet.
• The entry for the standard gateway is missing or incorrect.
• The entry for the name server (DNS) is missing or incorrect.
•
The format of the registrar/proxy/STUN server data is incorrect.
• If IP addresses are entered for the registrar/proxy/STUN server, these may
be incorrect. The server may be out of operation.
Help in the event of malfunctions
11
Registration was successful, device may not be contactable for
incoming calls
•
Provider's SIP server does not respond to "keep-alive signals" within the
expected timeframe.
• The setting for the SIP port of the VoIP module does not match the NAT
setting of your DSL router.
Status LEDs
If you suspect your system is malfunctioning or if an error has occurred, the status
LEDs on the telephone system provide an initial indication of the possible cause.
Status LEDs
•
Power:
Flashes during startup.
ON if the system is ready.
• EXT:
Flashes if at least one a/b FXO line is occupied
(only if analogue FXO module is installed ).
ON if at least one ext. B channel is occupied.
• S
0
int :
ON if at least one B channel is occupied.
•
LAN:
ON if there is a LAN connection to another device.
• Online:
Flashes if all SIP providers are active but at least one login failed.
ON if all SIP providers are active and registrations were successful.
• VoIP:
ON if at least one SIP call is active.
Appendix
12
Appendix
Service
You have purchased a modern product of Tiptel granting a continuous level of the
highest quality. This is underlined by a certification according to DIN EN ISO 9001.
If, however, problems occur or you have questions on operating the device, please
contact your local dealer.
Warranty
Please contact your local dealer or importer for details of warranty for non EC
countries.
Within the European Community the following warranty rules apply:
Your contact for services arising from warranty obligations is the authorised dealer
where you bought the device.
Tiptel will grant a warranty of 2 years from the date of handover for the material and
for the manufacturing of the device.
Initially, the purchaser shall have only the right of subsequent performance.
Subsequent performance entails either repair or the supply of an alternative product.
Replaced devices or parts shall become the property of the authorised dealer.
If the subsequent performance fails, the purchaser can either demand a reduction in
the purchase price or withdraw from the contract.
The purchaser shall notify the dealer immediately of any defects found. Proof of the
warranty entitlement shall be furnished by standard proof of purchase (receipt or
invoice).
The warranty entitlement shall expire if the purchaser or an unauthorised third party
interferes with the device. Damage caused by inappropriate handling, operation,
storage or by force majeure or other external influences shall not be covered by the
warranty.
The warranty shall not cover any consumable material (e.g. batteries) or defects that
only slightly impair the value or the usability of the device.
Claims for damage caused by transport shall be asserted to the delivery company.
Appendix
13
Notes on settlement:
Repairs can only be conducted by the Tiptel Service. A warranty repair does not
extend the warranty period – neither for the replaced parts nor for the device. This
warranty is not transferable and shall expire if the device is sold on to another party. It
shall also expire if the device is interfered with by third parties or if the serial number
on the device has been removed or made illegible. There is a warranty seal on the
device. Please do not damage or remove this seal because otherwise, your warranty
will expire.
The General Terms and Conditions of Tiptel.com GmbH Business Solutions, which
are part of the contract for a dealer, shall also apply. In the event of a complaint, the
defective product shall be sent to the relevant Tiptel subsidiary, the importer or dealer
along with a description of the defect and the proof of purchase.
Index
14
Index
A
Appendix ........................................... 12
D
Dismantling ......................................... 8
Dismantling sequence ........................ 8
E
Environmental compatibility................ 5
F
Features .............................................. 6
G
Warranty ............................................ 12
I
Installation ........................................... 7
Installation sequence .......................... 7
Introduction ......................................... 4
M
Malfunctions...................................... 10
N
Note..................................................... 4
R
Registration phase, error................... 10
S
Scope of delivery................................. 5
Service............................................... 12
Settings ............................................... 9
Startup................................................. 7
Status LEDs....................................... 11
System Requirements......................... 5
T
Tools required ................................. 7, 8
Tiptel.com GmbH Business Solutions
Halskestraße 1
D - 40880 Ratingen
Tel.: 0900 100 – 84 78 35*
*(gebührenpflichtig)
V
anity Tel.: 0900 100 – TIPTEL*
Internet: www.tiptel.de
International:
Internet: www.tiptel.com
Tiptel GmbH
Tenschertstraße 5
A - 1230 Wien
Tel.: 01 - 616 78 71
Fax: 01 - 616 78 71 - 22
E-mail: [email protected]
Internet: www.tiptel.at
Tiptel AG
Bahnstrasse 46
CH - 8105 Regensdorf
Tel.: 044 - 884 01 80
Fax: 044 - 843 13 23
E-mail: tiptel@tiptel-online.ch
Internet: www.tiptel-online.ch
Tiptel B.V.
Camerastraat 2
NL – 1322 BC Almere
Telefoon: 0900 – BELTIPTEL of
0900 – 2358478 (niet gratis)
Fax: 036 – 53 678 81
E-mail: [email protected]
Internet: www.tiptel.nl
Tiptel NV
Leuvensesteenweg 510 bus 4
B – 1930 Zaventem
Telefoon: 0903 99 333 (
1,12 Euro / min.)
Fax: 02 714 93 34
E-mail: tech@tiptel.be
Internet: www.tiptel.be
Tiptel sarl
23, avenue René Duguay-Trouin
F – 78960 Voisins-Le-Bretonneux
Tél. : 01 / 39 44 63 30
Fax : 01 / 30 57 00 29
e-mail : [email protected] (UK) 02/2008
Internet : www.tiptel.fr EDV 4931666
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