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IContents
I
© 2010 TC-Helicon Vocal Technologies
Table of Contents
Part I Introduction
1
................................................................................................................................... 21 About TC-Helicon
Part II Quickstart
2
Part III Common Tasks
2
................................................................................................................................... 31 Upgrading your product's firmware
................................................................................................................................... 42 Backing up your presets
................................................................................................................................... 53 Restoring your presets
................................................................................................................................... 64 Managing your presets
................................................................................................................................... 85 Registering your TC-Helicon product
Part IV Getting Around
9
................................................................................................................................... 101 Control Button
................................................................................................................................... 112 Device Bar
................................................................................................................................... 123 Home
.......................................................................................................................................................... 12Post Filter
.......................................................................................................................................................... 14Content Window
................................................................................................................................... 164 Presets
.......................................................................................................................................................... 17Tools
.......................................................................................................................................................... 20Working Data
.......................................................................................................................................................... 21Details
.......................................................................................................................................................... 23Archives
................................................................................................................................... 235 Firmware
.......................................................................................................................................................... 25Current Version
.......................................................................................................................................................... 25Versions
................................................................................................................................... 276 Account
Part V Tips
27
................................................................................................................................... 281 Selecting all presets
................................................................................................................................... 282 Selective undo
................................................................................................................................... 283 Working with multiple devices
................................................................................................................................... 284 Get your latest OS updates
................................................................................................................................... 285 Multi-user OS accounts
................................................................................................................................... 286 Arranging Steps
................................................................................................................................... 297 Products with Part A and B
Part VI Troubleshooting
29
................................................................................................................................... 291 Can't see any posts
................................................................................................................................... 292 My product is not recognized
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................................................................................................................................... 303 There are no posts for my product
................................................................................................................................... 304 No tab, copy or paste in the Account page
................................................................................................................................... 305 Can't Apply Changes for imported presets
................................................................................................................................... 306 Preset upload bar is stuck
................................................................................................................................... 317 Preset Management not Supported by Firmware
Index 0
Introduction 1
© 2010 TC-Helicon Vocal Technologies
1 Introduction
VoiceSupport is your TC-Helicon USB enabled product’s connection to the online world. TC-Helicon designs its
USB enabled products to grow and evolve, just like your use of our vocal processors. VoiceSupport is the
application that allows you to install new firmware updates, stay in touch with the latest news, tips & tricks,
and singing advice as well maintain your personal database of presets.
Key Features:
• Drag & drag preset management
• Customizable content about your products
• VoiceCouncil feeds for the latest advice for singers
• Firmware upgrading
• Account management
• Access to support
Windows Requirements:
- XP SP2 or SP3
- Vista 32 or 64 bit
- Windows 7 32 or 64 bit
- please run with latest updates
Mac Requirements:
- Mac OS 10.6 is recommended
- Mac OS 10.5 and 10.4 will work for firmware updates and preset management, but functionality of online
content will be limited.
About TC-Helicon
QuickStart
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1.1 About TC-Helicon
At TC-Helicon we truly believe that the voice is the world's most beautiful instrument. We don't mean to
degrade other beautiful instruments, but the singing voice is the anthropological source for all things
melodic.
You should know there is a dedicated group of engineers, researchers and product specialists based in
Victoria BC, Canada, who spend every waking moment of their working lives listening, talking, singing, and
interacting with singers and those who have passion for the singing voice. All this knowledge and experience
is used to design products respecting and empowering the modern vocalist.
Our products focus on removing barriers and inspiring creativity in performance. That's why our products
range from near-field personal vocal monitors to floor-based vocal multi-effects pedals.
Enjoy!
The TC-Helicon Team
a TC Group company
2 Quickstart
1. Make sure your computer is connected to the internet.
2. If you have USB-enabled TC-Helicon products, connect them to your Windows or Mac computer.
3. Install the VoiceSupport software.
4. Run VoiceSupport.
4. Choose common tasks below for getting started, or get a full overview in the Getting Around section.
Upgrading your product's firmware
Backing up your presets
Restoring your presets
Managing your presets
Registering your TC-Helicon product
3 Common Tasks
Upgrading your product's firmware
Backing up your presets
Restoring your presets
Managing your presets
Registering your TC-Helicon product
Getting Around will give you detail on all the pages in VoiceSupport
Common Tasks 3
© 2010 TC-Helicon Vocal Technologies
3.1 Upgrading your product's firmware
1. Connect your product via USB.
2. Run VoiceSupport.
3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the
window in blue.
4. Select the Firmware page.
5. Select the firmware you want to install. New firmware is indicated by the icon.
6. Click Yes to update firmware.
7. After the firmware is loaded, and your product restarts, click Rescan to confirm your product has the new
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firmware installed.
Learn more about updating your firmware.
3.2 Backing up your presets
1. Connect your product via USB.
2. Run VoiceSupport.
3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the
window in blue.
4. Select the Presets page.
5. Click the icon.
Common Tasks 5
© 2010 TC-Helicon Vocal Technologies
6. Click the icon, and name your archive.
7. If you’d like to share your data, or store it to another location, press the icon.
Learn more about preset management.
3.3 Restoring your presets
1. Connect your product via USB.
2. Run VoiceSupport.
3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the
window in blue.
4. Select the Presets page.
5. If you are restoring from a previous export, click the icon, then browse for your backup file, then
create a new archive. If your not restoring from an Archive, skip to step 6.
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6. Select the presets from the Archive you would like to restore (you can use CTRL+A to select all presets).
7. Drag and drop the presets on to the Working Data tab.
8. Select Move, then click the icon.
Learn more about preset management.
3.4 Managing your presets
1. Connect your product via USB
2. Run VoiceSupport.
3. Confirm your product is selected. A connected product appears at the bottom left hand corner of the
window in blue.
4. Select the Presets page.
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5. Click the icon.
6. Make any changes by drag and dropping presets. Rename presets with the Detail area on the right hand
side of the window.
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7. When you’ve made the changes you want click the icon.
Learn more about preset management.
3.5 Registering your TC-Helicon product
1. Connect your product via USB
2. Run VoiceSupport.
3. Select the Account page.
4. Follow the steps on screen, or click "Open in Browser" to use your browser.
5. When you are asked for your serial number you can find it by click the Arrow on the connected product and
selecting Device Info. A window will show your serial number.
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© 2010 TC-Helicon Vocal Technologies
4 Getting Around
VoiceSupport contains four main pages:
Home - View videos, tips, tricks, articles on singing and more.
Presets - Manage your products presets.
Firmware - Update to newer firmware.
Account - Register your TC-Helicon product and manage your email subscriptions.
All pages also contain:
Control Button
Device Bar
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4.1 Control Button
The Control Button provides central access to common VoiceSupport functions.
Manage:
This selection lets you Scan for Devices (scans the USB devices for TC-Helicon products. Use this feature if
you’ve disconnected or connected TC-Helicon products while the VoiceSupport is running). It also allows you
to switch and disconnect devices, which is useful when multiple devices are connected.
Options:
Here you can change the default behavior of how and where VoiceSupport stores data for the Preset page
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Automatic (default): When a device is connected it automatically gets the data from the device.
Manually: click the icon when you select the Preset page.
Use data from the last download will use the data from the previous session. This can be useful when
switching between multiple devices. However, if you perform changes on your device make sure you Get Data
if you want to keep those changes.
4.2 Device Bar
The device bar shows all the TC-Helicon products currently recognized by VoiceSupport.
The currently connected product is highlighted in blue. Other products recognized via USB are shown in grey.
There can only be one connected product at a time. You can switch which product is connected by clicking on
another product. If you have multiples the same product you can choose which one is connected by clicking
on the white arrow icon of the connected product.
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4.3 Home
Home is the landing page for VoiceSupport. On this page you can get the latest news, see your connected
devices and filter your content experience. When your first run VoiceSupport it will scan for connected TC-
Helicon devices and get the data from the currently selected device.
There are four main areas to the Home page:
Post Filter
Content Window
Control Button
Device Bar
4.3.1 Post Filter
The Post Filter allows you to filter the posts in the Content Window.
Products:
Clicking this filter will bring up content filter options for product posts.
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Auto: Will show all content when no product is connected, but when a product is connected it will only show
the product posts for that device.
All: Shows all product posts.
My Products: Only shows product posts for products you have previously connected.
None: Does not show any product posts.
Advanced: Manually select the combination of products you want to see.
Category:
All product posts have various categories assigned to them. You can customize which categories of product
posts you’ll receive.
All: Receive all product post categories.
Product Update: Only see product posts that give information on Product Updates.
Videos: Only see product posts with videos.
Advanced: Customize the type of product post categories you’d like to view.
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VoiceCouncil:
VoiceCouncil is an online magazine for contemporary vocalists. It publishes articles and videos every week
on topics ranging from vocal heath & technique, to gear and technology. You can remove these posts from the
Content Window by clicking the VoiceCouncil button.
4.3.2 Content Window
This is where you can see the latest posts. Each post is either for a TC-Helicon product or VoiceCouncil. The
smaller icons indicate the categories associated with each feed.
The posts can be organized by Date (default), Description (alphabetical), or by Feed type.
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When you click on a post, you can interact with the post as you would in web browser. The Overview button
will return you to the list of posts. The back and forward button will jump you to the next or previous post.
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4.4 Presets
The preset page is where you get to make your product your own by managing, backing up, renaming your
presets. You must have a connected device to use the preset management features.
There are four main areas in the Preset page:
Tools
Working Data
Details
Archives
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© 2010 TC-Helicon Vocal Technologies
4.4.1 Tools
Get Data: Downloads the presets from your connected product into the Working Data view.
Apply Changes: Uploads the current state of the Working Data view to the connected product.
Send Setup: Sends the setup data stored with the Working Data view to the device. Setup Data is automatically
received from your device when you click Get Data.
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Undo: Discards the previous change performed in the Working Data view. You can also select a single preset
tile (or multiple tiles with SHIFT or CTRL) and only undo the changes for the selection.
Undo All discards all changes in the Working Data view. Once Get Data or Apply Changes has been performed
you can not undo.
Archive: Clicking archive will store the Working Data view to Archive View. This a great way of making sets or
having a pool of presets to choose from.
Delete Presets: Deletes the currently selected presets.
Delete Archive: Deletes the currently selected Archive.
Export: Allows preset and setup data to be exported to MIDI Sysex format. This allows sharing with other
users, or integrating of preset and setup management in a DAW.
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