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UNLOCK UTILITY FOR
COMPAQ HANDHELD PCS
COMPAQ C-SERIES H/PC
COMPAQ AERO 8000 H/PC PROFESSIONAL
INSTRUCTION CARD
The Compaq Unlock utility is part of the enhanced security built into the Compaq Handheld PCs. Use this
utility to generate a special code that allows you to regain access to a handheld unit that has entered either
lockout or administrator lockout mode. Refer to your original product documentation for more information
about the Enhanced Security features.
NOTE: It is recommended that H/PC owners who use the enhanced security features obtain a copy of the
Compaq Unlock utility before they encounter a lockout situation.
Lockout mode results when a user fails to enter a valid password in all security levels. The Handheld PC
displays the following message: “This H/PC has entered Administrator Lockout mode, because you
failed to enter a valid password. You will not be able to use this H/PC until it has been unlocked using
the Compaq Unlock utility.”
The Compaq Unlock utility runs on your desktop PC. The utility requires the user to enter special data
displayed on the screen of the locked H/PC. It generates an alphanumeric unlock code which when
entered into the H/PC releases it from Lockout mode.
NOTE: The Unlock utility is case-sensitive; therefore all alphanumeric characters must be entered
exactly as displayed.
The Compaq Unlock utility is available for a nominal fee through the COMPAQ At Home website. To
purchase a copy:
1. Open the URL http://www.goesd.com/compaq in your web browser.
2. Click Handheld under ‘Categories’.
3. Click View all Handheld titles.
4. Scroll to the bottom of the page and click the Next arrow.
5. Scroll to the Compaq Unlock Utility and click on it.
6. Click the ADD button to purchase a copy and download it at your convenience.
7. Install the Compaq Unlock utility on your desktop, so that it will be available when needed to
recover from Lockout mode.
Notice
The information on this card is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL
ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This card contains information protected by copyright. No part of this document may be photocopied or reproduced in
any form without prior written consent from Compaq Computer Corporation.
© 1999 Compaq Computer Corporation. All rights reserved. Printed in Taiwan.
COMPAQ, AERO, and the Compaq logo are registered in the U.S. Patent and Trademark Office.
Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Unlock utility
Compaq C-Series/Aero 8000 H/PC
First Edition September 1999
159048-001
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Compaq Compaq 1610 Supplementary Manual
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