W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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Before using the Headset
Unboxing
Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling,
report it to your certified Wildix Partner.
Make sure that all the components are present in the shipping package:
W-AIR Headset:
1 x Headset
1 x Charger
1 x A/C adapter
1 x Headband
1 x Earbud
Using the Charger
W-AIR Headset is charged through the use of a charger. The charger is powered by AC supply from 110-
240VAC that supplies 5.5VDC at 600mA.
When charging the battery for the first time, it is necessary to leave the Headset in the charger for at least
10 hours before the battery is fully charged, and the Headset is ready for use.
For correct charging, ensure that the room temperature is between 5°C and 25°C / 41°F and 77°F. Do not
place the Headset in direct sunlight when charging. If it is turned off when placed in the charger, the
Headset automatically turns on.
W-AIR Headset Overview
W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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1 - Microphone
2 - Mute button
3 - Call button
4 - - Volume button
5 - LED Indicator
6 - AUX Function button (Power On)
7 - Volume+ button
8 - Speaker
9 - Charger
Charger Overview
Note: There are 2 button combinations that have to be pressed at the same time:
Register - , and Call Volume+ Volume-
Power off - AUX function, Volume+ and Volume-
W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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1 - Charging pins
2 - Charger connection
LED indicators Overview
Color LED indication Status
Green Short blink followed by long blink Power Up
Fast short blink, repeated Incoming call
Fast short blink, repeated 2nd incoming call, call active, Silent
mode on
Single short blink. Notification of call only via audio
in HS
2nd incoming call, call active,
Silent mode off
Single short blink In call
Long blink Battery charging
Steady on Battery charging, full
Red Long blink followed by short blink Power Down
Fast, short blink Low battery
Steady on Battery charging, low battery
Long blink Registration failed
Single short blink repeated slow Idle, out of range
Blue Short blink repeated fast Registration, ongoing
Long blink Registration completed
Single short blink repeated slow Idle, connected
Purple Steady on Menu
W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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1.
2.
3.
None Deregistered
Registration of W-AIR Headset
To use your W-AIR Headset, you need to register it to W-AIR Base Station:
Put the Headset in the registration mode by pressing and buttons at the Call, Volume+ Volume-
same time for more than 5 seconds. The Headset is in subscription mode when the LED indicator
blinks with short blue flashes and voice prompt announces “ ”
Registering
The Headset now connects to the Base Station. When the Headset is subscribed, the voice prompt
announces “
Headset subscribed
”
To check if the Headset is registered to the Base station, go to W-AIR Base Station web interface ->
. If the registration is successful, the device appears in the list of available extensions with
Extensions
the state SIP Registered@RPN00
Update of the Firmware
You can see the progress of the upgrade procedure of W-AIR headset on the web interface of the W-AIR
base.
Limitation: it is impossible to register a W-AIR Headset if the code of W-AIR network set up in WMS
is different from "0000" (default code).
Devices W-AIR Networks
Workaround: you can temporarily change the code to default one ("0000") on the page
W-AIR
, register and assign the Headset(s), and then change it back to custom one.
Networks
Note: in case you have several W-AIR networks (for example, in test environment), the Headset
might register to a Base station belonging to another network. In such situation it’s recommended to
hold the Headset closer to the Base station you would like to register it to.
Note: if the registration fails, the voice prompt will announce “ ”.
Headset not subscribed
Before trying to register the Headset again, please check if it is within range of W-AIR Base
station and voice prompt announces “ ”.
Registering
Note: refer to or W-AIR Network Admin Guide - Sync over the air W-AIR Network Admin Guide -
for detailed information.Sync over LAN
After successful registration, put the headset into the charger to update the Firmware.
W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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W-AIR Base (Small Business)
Go to
Extensions -> Handset
Find your W-AIR Headset in the list using IPEI and check FWU (Firmware Update) Progress Status:
W-AIR Base (multicell)
Note: you can find W-AIR headset on the base's interface by its IPEI, to check IPEI, detach the
microphone from the headset, as shown on the picture:
W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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1.
2.
Go to
Extensions
Find your W-AIR Headset in the list using IPEI and check :FWU (Firmware Update) Progress Status
FWU Progress Status Overview
Parameter Desciption
Off Firmware version is specified to 0 and FWU is off
Initializing FWU is starting and the progress is 0%
X% FWU is ongoing
Verifying X% FWU is done and now verifying before swap
Waiting for charger Headset should be restarted
Complete FWU is completed
Error Not able to update, file not found, file not valid etc
Assigning of W-AIR Headset to a user
After you registered your Headset to the Base station, you need to assign a user for handling calls:
Go to Collaboration top menu -> Device selection
Expand Device selection list and click :+ Add device
W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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2.
3.
4.
5.
6.
1.
2.
3.
4.
Press button on your W-AIR Headset to get the pairing code Call
Enter the code into the field
Pairing code
After the Headset has been successfully assigned, the voice prompt announces "
Activated, thank you
!"
The Headset appears in the list of available devices in Collaboration within few seconds:
Deassignment of W-AIR Headset
To delete the Headset from the list of available devices:
Go to Collaboration top menu -> Device selection
Expand Device selection list and click near W-AIR HS to delete the Headsetx
The automatic call to feature code 99-0 is placed and the voice prompt will announce "
Deactivated,
"
thank you!
After you delete the Headset, it disappears from the list of active devices
W-AIR Headset idle state
When the assignment is completed, the Headset is in the idle state and ready to handle calls.
In this state you can:
Enable/ disable Silent mode:
Press Volume+/ Volume- button for 2 seconds to enable/ disable the mode. The voice prompt
announces "
Silent mode on/ off
"
Increase/ decrease ringer volume:
Press Volume+/ Volume- button to increase/ decrease ringer volume
Enter :Menu mode
Press AUX function button to enter Menu mode
Call Control
Note: a pairing code always consists of 4 digits.
Note: the code is repeated 3 times. If authentification fails, press button one more time Call
to get the new code.
W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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2.
3.
Outgoing call via dial by name using ASR
How to dial:
Press button when there is no active conversation and say the nameCall
Demo video
Link: https://youtu.be/z6S4-c2-koc
Configuration tips to start calls from W-AIR Headset using Automatic Speech Recognition
Make sure the procedure for calling Feature Codes "pbxfeatures (Features codes dialplan)" is
present in the "Included procedures" of the Dialplan used for outgoing calls (it is present by default in
the "users" procedure), e.g. "pbxinternal". This enables you to place calls from W-AIR Headset via
"Dial by name" service, by pressing the "Call" button in case there is no active call.
You can override custom voice prompts used in "Dial by name" service via Custom Dialplan variable
, more information:
DIALBYNAME_PROMPT=custom string
Wildix Business Intelligence - Artificial
Intelligence services
If, for some reason, you would like to use the IVR via ASR feature (How to configure IVR via ASR
) with Directory in Dialplan from W-AIR Headset, you can modify the procedure used for outgoing
calls to route the calls to the "IVR" procedure, e.g.:
Important!
Feature is available only for systems with recurrent licenses (feature not available for Lifetime and
Per Service PBXs) with at least one Premium user.
On WMS 3.88 feature works only in “en” or “en-us” languages.
On WMS 4.0 feature works in English, Italian, French, German languages.
W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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Incoming call
When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you
hear a ringer (in case you enable " , only LED indicator blinks)
Silent mode"
Answer an incoming call
Press button to answer an incoming callCall
Answer a second incoming call
Press button for 2 seconds to answer a second incoming call and put an active call on holdCall
Swap between two active calls
Press button for 2 seconds to swap between two active calls. The voice prompt announces "Call
Call
"
swapped
Reject an incoming call
Double press button to reject an incoming call. The voice prompt anounces " "Call
Call rejected
Increase/ decrease a call volume
Note: you can switch active device during a call by clicking on button in a call dialog Continuity
window (refer to , chapter Collaboration Guide Switch active device during a call).
W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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Press / button to increase/ decrease a call volumeVolume+ Volume-
Mute/ unmute the microphone
Press button to mute/ unmute the microphone during a call. The voice prompt announces "Mute
"
Mute on/ off
Hold
Put a call on hold/ Retrieve a call:
Press button for 2 seconds to put a call on hold/ retrieve a call. The voice prompt announces "Call
"/ " "
Call on hold Call retrieved
End a call
End an active call:
Press button to end a callCall
W-AIR Headset Menu mode
How to access and navigate through the Menu
When the Headset is in the , Idle state a user can enter the main Menu and its submenus to change
different settings.
Enter the main Menu: Press AUX function button
Move between submenus or submenu options: Press Volume+ / Volume- buttons
Enter the submenu: Press AUX function button
Select the submenu option: Press AUX function button
Return back to the main Menu: Double press AUX function button
Exit the main Menu: Press AUX function button for 2 seconds
Menu structure
Silent mode: When enabled, the ringer is silenced. Does not affect the stored value of ringer volume
On
Off
Language: Two languages are available on the Headset: English and another language, selectable
for a user
English
Native
Registration: Announces the registration to a W-AIR Base station
W-AIR Headset - User Manual - English
W-AIR Headset - User Manual - English
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Register
Deregister
Audio feedback: Choose between beeps or voice prompts (where available) as user feedback.
Where no voice prompts are available, beeps will be played and this setting is ignored
Voice prompts
Beeps
Tone Protection: Automatic protection against loud noises and protection from too high volume
settings with prolonged use of the Headset
Off
Office
Quiet
Noise reduction: Enable or disable digital noise reduction
On
Off
Equalizer: Choose between three different equalizer settings:
Normal
Bass
Treble
Auto mode: The Headset automatically answers an incoming call when removed from the charger
On
Off
Silent charging: The Headset makes no call indication (neither ringer nor LEDs) while charging
On: Only LED indication while charging
Headset Deactivated: The Headset is disconnected and can’t receive calls while charging
Off: Normal mode with LED indication and audio while charging
Factory reset
To reset the customized settings back to the factory default, press and buttons for 5 seconds. Mute Call
After the reset is completed, you will hear a tone signal confirming it.
Note: the menu always uses voice prompts.
/