Wildix W-AIR User manual

Brand: Wildix

Model: W-AIR

Type: User manual

W-AIR Headset - User Manual - English

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Before using the Headset

Unboxing

Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling,

report it to your certified Wildix Partner.

Make sure that all the components are present in the shipping package:

W-AIR Headset:

1 x Headset

1 x Charger

1 x A/C adapter

1 x Headband

1 x Earbud

Using the Charger

W-AIR Headset is charged through the use of a charger. The charger is powered by AC supply from 110-

240VAC that supplies 5.5VDC at 600mA.

When charging the battery for the first time, it is necessary to leave the Headset in the charger for at least

10 hours before the battery is fully charged, and the Headset is ready for use.

For correct charging, ensure that the room temperature is between 5°C and 25°C / 41°F and 77°F. Do not

place the Headset in direct sunlight when charging. If it is turned off when placed in the charger, the

Headset automatically turns on.

W-AIR Headset Overview

W-AIR Headset - User Manual - English

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1 - Microphone

2 - Mute button

3 - Call button

4 - - Volume button

5 - LED Indicator

6 - AUX Function button (Power On)

7 - Volume+ button

8 - Speaker

9 - Charger

Charger Overview

Note: There are 2 button combinations that have to be pressed at the same time:

Power off - AUX function, Volume+ and Volume-

W-AIR Headset - User Manual - English

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1 - Charging pins

2 - Charger connection

LED indicators Overview

Color LED indication Status

Green Short blink followed by long blink Power Up

Fast short blink, repeated Incoming call

Fast short blink, repeated 2nd incoming call, call active, Silent

mode on

Single short blink. Notification of call only via audio

in HS

2nd incoming call, call active,

Silent mode off

Single short blink In call

Long blink Battery charging

Steady on Battery charging, full

Red Long blink followed by short blink Power Down

Fast, short blink Low battery

Steady on Battery charging, low battery

Long blink Registration failed

Single short blink repeated slow Idle, out of range

Blue Short blink repeated fast Registration, ongoing

Long blink Registration completed

Single short blink repeated slow Idle, connected

Purple Steady on Menu

W-AIR Headset - User Manual - English

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None Deregistered

Registration of W-AIR Headset

To use your W-AIR Headset, you need to register it to W-AIR Base Station:

Put the Headset in the registration mode by pressing and buttons at the Call, Volume+ Volume-

same time for more than 5 seconds. The Headset is in subscription mode when the LED indicator

blinks with short blue flashes and voice prompt announces “ ”

Registering

The Headset now connects to the Base Station. When the Headset is subscribed, the voice prompt

announces “

Headset subscribed

”

To check if the Headset is registered to the Base station, go to W-AIR Base Station web interface ->

. If the registration is successful, the device appears in the list of available extensions with

Extensions

the state SIP Registered@RPN00

Update of the Firmware

You can see the progress of the upgrade procedure of W-AIR headset on the web interface of the W-AIR

base.

Limitation: it is impossible to register a W-AIR Headset if the code of W-AIR network set up in WMS

is different from "0000" (default code).

Devices W-AIR Networks

Workaround: you can temporarily change the code to default one ("0000") on the page

W-AIR

, register and assign the Headset(s), and then change it back to custom one.

Networks

Note: in case you have several W-AIR networks (for example, in test environment), the Headset

might register to a Base station belonging to another network. In such situation it’s recommended to

hold the Headset closer to the Base station you would like to register it to.

Note: if the registration fails, the voice prompt will announce “ ”.

Headset not subscribed

Before trying to register the Headset again, please check if it is within range of W-AIR Base

station and voice prompt announces “ ”.

Registering

Note: refer to or W-AIR Network Admin Guide - Sync over the air W-AIR Network Admin Guide -

for detailed information.Sync over LAN

After successful registration, put the headset into the charger to update the Firmware.

W-AIR Headset - User Manual - English

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W-AIR Base (Small Business)

Go to

Extensions -> Handset

Find your W-AIR Headset in the list using IPEI and check FWU (Firmware Update) Progress Status:

W-AIR Base (multicell)

Note: you can find W-AIR headset on the base's interface by its IPEI, to check IPEI, detach the

microphone from the headset, as shown on the picture:

W-AIR Headset - User Manual - English

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Go to

Extensions

Find your W-AIR Headset in the list using IPEI and check :FWU (Firmware Update) Progress Status

FWU Progress Status Overview

Parameter Desciption

Off Firmware version is specified to 0 and FWU is off

Initializing FWU is starting and the progress is 0%

X% FWU is ongoing

Verifying X% FWU is done and now verifying before swap

Waiting for charger Headset should be restarted

Complete FWU is completed

Error Not able to update, file not found, file not valid etc

Assigning of W-AIR Headset to a user

After you registered your Headset to the Base station, you need to assign a user for handling calls:

Go to Collaboration top menu -> Device selection

Expand Device selection list and click :+ Add device

W-AIR Headset - User Manual - English

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Press button on your W-AIR Headset to get the pairing code Call

Enter the code into the field

Pairing code

After the Headset has been successfully assigned, the voice prompt announces "

Activated, thank you

The Headset appears in the list of available devices in Collaboration within few seconds:

Deassignment of W-AIR Headset

To delete the Headset from the list of available devices:

Go to Collaboration top menu -> Device selection

Expand Device selection list and click near W-AIR HS to delete the Headsetx

The automatic call to feature code 99-0 is placed and the voice prompt will announce "

Deactivated,

thank you!

After you delete the Headset, it disappears from the list of active devices

W-AIR Headset idle state

When the assignment is completed, the Headset is in the idle state and ready to handle calls.

In this state you can:

Enable/ disable Silent mode:

Press Volume+/ Volume- button for 2 seconds to enable/ disable the mode. The voice prompt

announces "

Silent mode on/ off

Increase/ decrease ringer volume:

Press Volume+/ Volume- button to increase/ decrease ringer volume

Enter :Menu mode

Press AUX function button to enter Menu mode

Call Control

Note: a pairing code always consists of 4 digits.

Note: the code is repeated 3 times. If authentification fails, press button one more time Call

to get the new code.

W-AIR Headset - User Manual - English

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Outgoing call via dial by name using ASR

How to dial:

Press button when there is no active conversation and say the nameCall

Demo video

Link: https://youtu.be/z6S4-c2-koc

Configuration tips to start calls from W-AIR Headset using Automatic Speech Recognition

Make sure the procedure for calling Feature Codes "pbxfeatures (Features codes dialplan)" is

present in the "Included procedures" of the Dialplan used for outgoing calls (it is present by default in

the "users" procedure), e.g. "pbxinternal". This enables you to place calls from W-AIR Headset via

"Dial by name" service, by pressing the "Call" button in case there is no active call.

You can override custom voice prompts used in "Dial by name" service via Custom Dialplan variable

, more information:

DIALBYNAME_PROMPT=custom string

Wildix Business Intelligence - Artificial

Intelligence services

If, for some reason, you would like to use the IVR via ASR feature (How to configure IVR via ASR

) with Directory in Dialplan from W-AIR Headset, you can modify the procedure used for outgoing

calls to route the calls to the "IVR" procedure, e.g.:

Important!

Feature is available only for systems with recurrent licenses (feature not available for Lifetime and

Per Service PBXs) with at least one Premium user.

On WMS 3.88 feature works only in “en” or “en-us” languages.

On WMS 4.0 feature works in English, Italian, French, German languages.

W-AIR Headset - User Manual - English

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Incoming call

When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you

hear a ringer (in case you enable " , only LED indicator blinks)

Silent mode"

Answer an incoming call

Press button to answer an incoming callCall

Answer a second incoming call

Press button for 2 seconds to answer a second incoming call and put an active call on holdCall

Swap between two active calls

Press button for 2 seconds to swap between two active calls. The voice prompt announces "Call

Call

swapped

Reject an incoming call

Double press button to reject an incoming call. The voice prompt anounces " "Call

Call rejected

Increase/ decrease a call volume

Note: you can switch active device during a call by clicking on button in a call dialog Continuity

window (refer to , chapter Collaboration Guide Switch active device during a call).

W-AIR Headset - User Manual - English

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Press / button to increase/ decrease a call volumeVolume+ Volume-

Mute/ unmute the microphone

Press button to mute/ unmute the microphone during a call. The voice prompt announces "Mute

Mute on/ off

Hold

Put a call on hold/ Retrieve a call:

Press button for 2 seconds to put a call on hold/ retrieve a call. The voice prompt announces "Call

"/ " "

Call on hold Call retrieved

End a call

End an active call:

Press button to end a callCall

W-AIR Headset Menu mode

How to access and navigate through the Menu

When the Headset is in the , Idle state a user can enter the main Menu and its submenus to change

different settings.

Enter the main Menu: Press AUX function button

Move between submenus or submenu options: Press Volume+ / Volume- buttons

Enter the submenu: Press AUX function button

Select the submenu option: Press AUX function button

Return back to the main Menu: Double press AUX function button

Exit the main Menu: Press AUX function button for 2 seconds

Menu structure

Silent mode: When enabled, the ringer is silenced. Does not affect the stored value of ringer volume

Off

Language: Two languages are available on the Headset: English and another language, selectable

for a user

English

Native

Registration: Announces the registration to a W-AIR Base station

W-AIR Headset - User Manual - English

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Deregister

Audio feedback: Choose between beeps or voice prompts (where available) as user feedback.

Where no voice prompts are available, beeps will be played and this setting is ignored

Voice prompts

Beeps

Tone Protection: Automatic protection against loud noises and protection from too high volume

settings with prolonged use of the Headset

Off

Office

Quiet

Noise reduction: Enable or disable digital noise reduction

Off

Equalizer: Choose between three different equalizer settings:

Normal

Bass

Treble

Auto mode: The Headset automatically answers an incoming call when removed from the charger

Off

Silent charging: The Headset makes no call indication (neither ringer nor LEDs) while charging

On: Only LED indication while charging

Headset Deactivated: The Headset is disconnected and can’t receive calls while charging

Off: Normal mode with LED indication and audio while charging

Factory reset

To reset the customized settings back to the factory default, press and buttons for 5 seconds. Mute Call

After the reset is completed, you will hear a tone signal confirming it.

Note: the menu always uses voice prompts.

Wildix W-AIR User manual

Wildix W-AIR User manual

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