Poly VVX 501 Administrator Guide

ADMINISTRATOR GUIDE 5.8.0 | June 2018 | 3725-42644-004A

Polycom UC Software

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translated into another language or format, or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc.

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End User License Agreement By installing, copying, or otherwise using this product, you acknowledge

that you have read, understand and agree to be bound by the terms and conditions of the End User

License Agreement for this product. The EULA for this product is available on the Polycom Support page

for the product.

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patents and/or pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may

receive the open source software from Polycom up to three (3) years after the distribution date of the

applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing

the software to you. To receive software information, as well as the open source software code used in

this product, contact Polycom by email at mailto:[email protected] (for video products) or

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Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this

document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no

liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the

suitability of the information contained in this document for any purpose. Information is provided "as is"

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remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any

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Contents

Before You Begin............................................................................................. 16

Audience, Purpose, and Required Skills...........................................................................16

Get Help............................................................................................................................ 16

Polycom and Partner Resources............................................................................17

Documentation Feedback...................................................................................... 17

Getting Started................................................................................................. 18

Product Overview..............................................................................................................18

Supported Phones and Accessories...................................................................... 18

Phone Features and Licenses.......................................................................................... 19

Working With Polycom UC Software.................................................................................21

Configuring Polycom Phones................................................................................. 21

Record Version Information....................................................................................22

Supported Network Configurations................................................................23

Ethernet Line Rates.......................................................................................................... 23

Supported Denial of Service Filters........................................................................24

Supported 802.1x Configurations...........................................................................24

Ethernet Network Connection Methods............................................................................ 24

Virtual Local Area Networks (VLANs).................................................................... 24

Link Layer Discovery Protocol and Supported Type Length Values................................. 26

Supported TLVs..................................................................................................... 26

DHCPv6 or DHCPv4 Parameters..................................................................................... 30

IPv4 Network Parameters...................................................................................... 30

IPv6 Network Parameters...................................................................................... 31

Vendor Specific DHCP Options..............................................................................33

Parse Vendor ID Information.............................................................................................34

Required Ports..................................................................................................35

Ports Used on Polycom Phones....................................................................................... 35

Manually Configuring Phones.........................................................................37

Configuring Phones Using the Phone Menu..................................................................... 37

Configuring Phones Using the Web Configuration Utility..................................................37

Configure a Phone Using Simple Setup.................................................................37

Configuring Phones by Importing Configuration Files............................................ 38

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Reset to Default Settings........................................................................................39

Provisioning Phones........................................................................................40

Network Requirements for Provisioning............................................................................40

User Accounts........................................................................................................ 40

Recommended Security Settings for Provisioning................................................. 40

Dynamic Host Configuration Protocol (DHCP).......................................................41

Synchronized Time Settings...................................................................................41

DNS........................................................................................................................42

Provisioning Server Discovery Methods........................................................................... 42

Supported Provisioning Protocols.......................................................................... 42

Setting Up Your Provisioning Server.................................................................................42

Install Provisioning Tools........................................................................................43

Set Up a Single Provisioning Server...................................................................... 43

Set Up Multiple Provisioning Servers..................................................................... 44

Test the Provisioning Settings................................................................................44

Provisioning Phones......................................................................................................... 45

Provision Multiple Phones...................................................................................... 45

Provision Phones Using Variable Substitution....................................................... 46

Provision an Individual Phone................................................................................ 47

Provision a Phone Group....................................................................................... 48

Working with Configuration Files................................................................... 49

Master Configuration File.................................................................................................. 49

XML Resource Files............................................................................................... 51

Configuration Templates........................................................................................ 51

Microsoft Exchange Integration......................................................................55

Skype for Business........................................................................................................... 55

Integrating with Microsoft Exchange................................................................................. 56

Provision the Microsoft Exchange Calendar.......................................................... 56

Enable Microsoft Exchange Calendar Using the Web Configuration Utility........... 56

Verify the Microsoft Exchange Integration..............................................................57

Configuring the Microsoft Exchange Server......................................................................57

Visual Voicemail..................................................................................................... 57

Synchronizing Call Logs.........................................................................................58

Directory Search.....................................................................................................58

Microsoft Exchange Parameters............................................................................ 59

Configuring Security Options......................................................................... 65

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Administrator and User Passwords...................................................................................65

Change the Default Administrator Password on the Phone................................... 66

Change the Default Passwords in the Web Configuration Utility........................... 66

Administrator and User Password Parameters...................................................... 67

Security Banner on the Web Configuration Utility............................................................. 68

Web Configuration Utility Security Banner Parameters..........................................68

Locking the Web Configuration Utility after Failed Login Attempts................................... 69

Web Configuration Utility Lock Parameters............................................................69

Disabling External Ports and Features..............................................................................70

Disable Unused Ports and Features Parameters...................................................71

Visual Security Classification............................................................................................ 73

Visual Security Classification Parameters..............................................................73

Encryption......................................................................................................................... 74

Encrypting Configuration Files............................................................................... 74

Configuration File Encryption Parameters..............................................................75

FIPS 140-2 Compliance Support...................................................................................... 76

FIPS 140-2 Parameters..........................................................................................76

Voice over Secure IP........................................................................................................ 76

VoSIP Parameters..................................................................................................77

Securing Phone Calls with SRTP......................................................................................77

SRTP Parameters.................................................................................................. 78

Enabling Users to Lock Phones........................................................................................ 80

Phone Lock Parameters.........................................................................................81

Locking the Basic Settings Menu...................................................................................... 83

Basic Settings Menu Lock Parameters.................................................................. 83

Secondary Port Link Status Report...................................................................................84

Secondary Port Link Status Report Parameters.................................................... 84

802.1X Authentication....................................................................................................... 85

802.1X Authentication Parameters.........................................................................86

OpenSSL Versions List..................................................................................................... 87

Certificates........................................................................................................89

Using the Factory-Installed Certificate.............................................................................. 90

Check for a Device Certificate................................................................................90

Customizing Certificate Use..............................................................................................91

Determining TLS Platform Profiles or TLS Application Profiles..............................91

TLS Protocol Configuration for Supported Applications......................................... 95

TLS Parameters..................................................................................................... 99

Configurable TLS Cipher Suites...........................................................................102

Create a Certificate Signing Request..............................................................................103

Download Certificates to a Polycom Phone......................................................... 104

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Custom URL Location for LDAP Server CA Certificate...................................................104

Custom URL Location for LDAP Server Certificates Parameters........................ 105

Confirm the Installed LDAP Server Certificates on the Phone............................. 105

Upgrading the Software.................................................................................106

Upgrading UC Software on a Single Phone....................................................................106

User-Controlled Software Update................................................................................... 106

User-Controlled Software Update Parameters.....................................................106

Reverting to a Previous UC Software Release............................................................... 107

Upgrade Phones from UC Software 4.0.x.......................................................................107

Diagnostics and Status..................................................................................109

View the Phone's Status................................................................................................. 109

Test Phone Hardware..................................................................................................... 110

Upload a Phone's Configuration......................................................................................111

Perform Network Diagnostics..........................................................................................111

Reboot the Phone........................................................................................................... 111

Restart the Phone........................................................................................................... 112

Update Configuration from the Phone Menu........................................................112

Reset the Phone and Configuration................................................................................ 112

Reset to Factory Parameter................................................................................. 113

Monitoring the Phone's Memory Usage.......................................................................... 113

Check Memory Usage from the Phone................................................................ 114

View Memory Usage Errors in the Application Log.............................................. 114

Phone Memory Resources...................................................................................114

Phone Memory Alert.............................................................................................115

Remote Packet Capture..................................................................................................116

Remote Packet Capture Parameters................................................................... 116

Uploading Logs to a USB Flash Drive.............................................................................117

USB Logging Parameter...................................................................................... 118

System Logs................................................................................................... 119

Configuring Log Files...................................................................................................... 119

Severity of Logging Event Parameters.................................................................119

Log File Collection and Storage Parameters........................................................120

Scheduled Logging Parameters........................................................................... 122

Logging Levels................................................................................................................ 124

Logging Level, Change, and Render Parameters................................................ 125

Logging Schedule Parameters............................................................................. 126

Upload Logs to the Provisioning Server..........................................................................127

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Troubleshooting............................................................................................. 128

Updater Error Messages and Possible Solutions............................................................128

Polycom UC Software Error Messages...........................................................................129

Network Authentication Failure Error Codes...................................................................130

Power and Startup Issues............................................................................................... 132

Dial Pad Issues............................................................................................................... 133

Screen and System Access Issues.................................................................................133

Calling Issues..................................................................................................................134

Display Issues................................................................................................................. 135

Audio Issues....................................................................................................................136

Licensed Feature Issues................................................................................................. 136

Software Upgrade Issues................................................................................................137

Wireless Handset Software Upgrade Issues........................................................138

Provisioning Issues......................................................................................................... 139

Hardware and Accessories........................................................................... 140

Powering VVX Phones with an Ethernet Switch Connection.......................................... 140

Power-Saving..................................................................................................................140

Power-Saving Parameters................................................................................... 141

Headset and Speakerphone........................................................................................... 143

Headset and Speakerphone Parameters............................................................. 144

Polycom VVX Expansion Modules..................................................................................145

VVX Expansion Module Features........................................................................ 145

VVX Expansion Module Power Values................................................................ 146

Generate a Line Key PDF for Paper VVX Expansion Modules............................147

Smart Paging on VVX Expansion Modules.......................................................... 147

Polycom Desktop Connector...........................................................................................149

Polycom Desktop Connector Parameters............................................................ 150

USB Port Lock.................................................................................................................151

USB Port Lock Down Parameters........................................................................ 151

Polycom VVX D60 Wireless Handset and Base Station............................. 154

Features Supported on VVX D60 Wireless Handsets.....................................................154

Pairing a VVX Phone with a VVX D60 Base Station.......................................................155

Limitations to MAC Address Pairing.....................................................................155

Obtain the Base Station IP Address.....................................................................156

Pairing the Base Station using the Web Configuration Utility...............................156

Pairing the Base Station using the Local Phone Interface................................... 158

Continuous Attempt to Re-pair with a VVX D60 Base Station............................. 160

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Registering Handsets for VVX D60 Base Station........................................................... 160

Maximum Number of Handsets............................................................................160

Register a VVX D60 Wireless Handset................................................................ 161

Unregister a VVX D60 Wireless Handset.............................................................161

Set a Unique Name for the Base Station and Wireless Handset.................................... 162

Assigning Lines to the VVX D60 Wireless Handset........................................................ 162

Assign Lines using the Web Configuration Utility.................................................162

Assign Lines using the Phone Interface............................................................... 162

Update the VVX D60 Wireless Handset Software.......................................................... 163

Update the Wireless Handset Software Manually...........................................................163

Configure VVX D60 Network Settings.............................................................................163

Parameters for VVX D60 Wireless Handsets.......................................................164

Audio Features............................................................................................... 167

Automatic Gain Control................................................................................................... 167

Background Noise Suppression......................................................................................168

Comfort Noise................................................................................................................. 168

Voice Activity Detection...................................................................................................168

Voice Activity Detection Parameters.................................................................... 168

Comfort Noise Payload Packets..................................................................................... 169

Comfort Noise Payload Packets Parameters....................................................... 169

Synthesized Call Progress Tones................................................................................... 170

Jitter Buffer and Packet Error Concealment....................................................................170

Dual-Tone Multi-Frequency Tones..................................................................................170

DTMF Tone Parameters.......................................................................................170

Acoustic Echo Cancellation.............................................................................................172

Acoustic Echo Cancellation Parameters.............................................................. 173

Context-Sensitive Volume Control.................................................................................. 173

Context Sensitive Volume Control Parameters.................................................... 174

Polycom Acoustic Fence.................................................................................................175

Acoustic Fence Parameters................................................................................. 175

Bluetooth Device Support............................................................................................... 176

Bluetooth Device Support Parameters................................................................. 177

Location of Audio Alerts.................................................................................................. 178

Audio Alert Parameters........................................................................................ 178

Ringtones........................................................................................................................ 178

Supported Ring Classes.......................................................................................179

Ringtone Parameters........................................................................................... 179

Distinctive Ringtones.......................................................................................................180

Distinctive Ringtone Parameters.......................................................................... 181

Ringtone Patterns.................................................................................................182

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Sound Effects..................................................................................................................183

Sampled Audio Files............................................................................................ 183

Sampled Audio File Parameters...........................................................................184

Sound Effect Patterns.......................................................................................... 185

Sound Effect Pattern Parameters.........................................................................186

Supported Audio Codecs................................................................................................ 189

Supported Audio Codec Specifications................................................................ 191

Audio Codec Parameters..................................................................................... 192

SILK Audio Codec................................................................................................ 195

IEEE 802.1p/Q................................................................................................................ 198

EEE 802.1p/Q Parameters..............................................................................................198

Voice Quality Monitoring (VQMon)..................................................................................199

VQMon Reports....................................................................................................199

VQMon Parameters..............................................................................................200

Video Features................................................................................................204

Video and Camera Options.............................................................................................204

Video Quality Parameters.................................................................................... 205

Video and Camera Parameters............................................................................207

Video Codec Parameters..................................................................................... 208

Video Profile Parameters..................................................................................... 208

Supported Video Codecs................................................................................................ 217

H.323 Protocol................................................................................................................ 217

SIP and H.323 Protocol........................................................................................217

Supported H.323 Video Standards.......................................................................218

H.323 Protocol Parameters.................................................................................. 219

FQDN Support for H.323 Gatekeeper Failover............................................................... 224

Toggling Between Audio-only or Audio-Video Calls........................................................224

Audio-only or Audio-Video Call Parameters.........................................................225

I-Frames..........................................................................................................................225

Video Parameters........................................................................................................... 227

Video Codec Preference Parameters...................................................................228

Video Profile Parameters..................................................................................... 229

Phone Display and Appearances..................................................................237

Time Zone Location Description..................................................................................... 237

Time Zone Location Parameters.......................................................................... 238

Time and Date.................................................................................................................240

Time and Date Display Parameters..................................................................... 240

Phone Theme..................................................................................................................246

Phone Theme Parameters................................................................................... 246

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Default Phone Screen..................................................................................................... 248

Off-Hook Phone Screen....................................................................................... 248

Off-Hook Phone Screen Parameters....................................................................248

Active Call Phone Screen.....................................................................................248

Active Call Screen Parameters............................................................................ 249

Graphic Display Background...........................................................................................249

Maximum Image Size...........................................................................................249

Graphic Display Background Parameters............................................................ 250

Digital Picture Frame.......................................................................................................252

Digital Picture Frame Parameters........................................................................ 253

Background Image Lock................................................................................................. 253

Phone Languages........................................................................................................... 254

Phone Language Parameters.............................................................................. 254

Multilingual Parameters........................................................................................255

Add a Language for the Phone Display and Menu...............................................257

Pinyin Text Input............................................................................................................. 257

Hide the MAC Address....................................................................................................257

Hide MAC Address Parameters........................................................................... 257

Digital Phone Label......................................................................................................... 258

Digital Phone Label Parameters...........................................................................259

Unique Line Labels for Registration Lines...................................................................... 259

Unique Line Labels for Registration Lines Parameters........................................ 260

LED Indicators.................................................................................................................261

LED Behavior Parameters....................................................................................261

Capture Your Device's Current Screen...........................................................................268

Capture Your Device's Current Screen Parameters.............................................269

User Profiles................................................................................................... 270

User Profile Parameters..................................................................................................270

Remotely Logging Out Users.......................................................................................... 272

Authentication of User Profiles........................................................................................272

Server Authentication of User Profiles................................................................. 273

Phone Authentication of User Profiles..................................................................274

Directories and Contacts...............................................................................276

Local Contact Directory...................................................................................................276

Local Contact Directory Parameters.................................................................... 277

Maximum Capacity of the Local Contact Directory.............................................. 279

Creating Per-Phone Directory Files......................................................................280

Speed Dials.....................................................................................................................280

Speed Dial Contacts Parameters......................................................................... 281

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Corporate Directory.........................................................................................................281

Securely Store LDAP Credentials on VVX Phones..............................................282

Corporate Directory Parameters.......................................................................... 282

Call Logs......................................................................................................................... 290

Call Log Parameters.............................................................................................291

Call Log Elements and Attributes......................................................................... 293

Call Controls................................................................................................... 296

Microphone Mute............................................................................................................ 297

Persistent Microphone Mute........................................................................................... 297

Persistent Microphone Mute Parameters............................................................. 298

Call Timer........................................................................................................................298

Called Party Identification............................................................................................... 298

Calling Party Identification Parameters................................................................ 299

Connected Party Identification........................................................................................ 299

Calling Party Identification...............................................................................................300

Calling Party Identification Parameters................................................................ 300

Remote Party Caller ID from SIP Messages...................................................................301

Remote Party Caller ID from SIP Messages Parameters.................................... 301

Connected Line Identification..........................................................................................302

Calling Line Identification................................................................................................ 302

Calling Line Identification Parameters..................................................................303

SIP Header Warnings..................................................................................................... 304

SIP Header Warning Parameters.........................................................................304

Accessing URLs in SIP Messages..................................................................................304

Access URL in SIP Messages Parameters.......................................................... 305

Distinctive Incoming Call Treatment................................................................................305

Distinctive Call Waiting....................................................................................................306

Distinctive Call Waiting Parameters..................................................................... 306

Presence Status..............................................................................................................306

Presence Status Parameters............................................................................... 307

Do Not Disturb.................................................................................................................307

Server-Based Do Not Disturb...............................................................................307

Do Not Disturb Parameters.................................................................................. 308

Remote Party Disconnect Alert Tone..............................................................................309

Remote Party Disconnect Alert Tone Parameters............................................... 310

Call Waiting Alerts...........................................................................................................310

Call Waiting Alert Parameters.............................................................................. 310

Missed Call Notifications................................................................................................. 311

Missed Call Notification Parameters.................................................................... 312

Last Call Return.............................................................................................................. 312

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Last Call Return Parameters................................................................................ 313

Call Hold..........................................................................................................................313

Call Hold Parameters........................................................................................... 313

Hold Implementation............................................................................................ 314

Call Park and Retrieve.................................................................................................... 315

Call Park and Retrieve Parameters......................................................................315

Call Transfer....................................................................................................................316

Call Transfer Parameters..................................................................................... 317

Call Forwarding............................................................................................................... 317

Call Forward on Shared Lines..............................................................................318

Call Forwarding Parameters.................................................................................318

Automatic Off-Hook Call Placement................................................................................323

Automatic Off-Hook Call Placement Parameters................................................. 323

Directed Call Pickup........................................................................................................324

Directed Call Pickup Parameters......................................................................... 324

Group Call Pickup........................................................................................................... 325

Group Call Pickup Parameters.............................................................................325

Multiple Line Registrations.............................................................................................. 326

Maximum Number of Registrations...................................................................... 326

Multiple Line Registrations Parameters................................................................327

Multiple Line Keys Per Registration................................................................................ 380

Multiple Line Keys Per Registration Parameters..................................................380

Multiple Call Appearances.............................................................................................. 380

Multiple Call Appearance Parameters..................................................................380

Flexible Call Appearances.............................................................................................. 381

Bridged Line Appearance................................................................................................382

Bridged Line Appearance Signaling..................................................................... 383

Bridged Line Appearance Parameters................................................................. 383

Voicemail.........................................................................................................................384

Voicemail Parameters.......................................................................................... 384

Local Call Recording....................................................................................................... 385

Local Call Recording Parameters.........................................................................386

Centralized Call Recording............................................................................................. 386

Centralized Call Recording Parameters............................................................... 387

Busy Lamp Field (BLF)................................................................................................... 388

BLF Types............................................................................................................ 388

BLF Feature Options............................................................................................ 388

Instant Messaging........................................................................................................... 399

Instant Messaging Parameters.............................................................................399

Local and Centralized Conference Calls.........................................................................399

Local and Centralized Conference Call Parameters............................................ 400

Conference Management................................................................................................401

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Conference Management Parameters................................................................. 401

Local Digit Map............................................................................................................... 401

Local Digit Maps Parameters............................................................................... 402

Open SIP Digit Map..............................................................................................408

Generating Secondary Dial Tone with Digit Maps................................................409

Enhanced 911 (E.911).................................................................................................... 409

Enhanced 911 (E.911) Parameters......................................................................410

Assured Services - Session Initiation Protocol (AS-SIP)................................................ 415

Preemption Behavior on Low Priority Calls.......................................................... 416

AS-SIP Parameters.............................................................................................. 417

Bluetooth Support for VVX Business Media Phones...................................................... 419

Bluetooth Device Parameters...............................................................................419

International Dialing Prefix.............................................................................................. 420

International Dialing Prefix Parameters................................................................420

Shared Lines...................................................................................................422

Shared Call Appearances............................................................................................... 422

Shared Call Appearances Parameters.................................................................422

Private Hold on Shared Lines......................................................................................... 444

Private Hold on Shared Lines Parameters........................................................... 444

Intercom Calls................................................................................................................. 445

Creating a Custom Intercom Soft Key..................................................................445

Intercom Calls Parameters...................................................................................446

Push-to-Talk....................................................................................................................447

Push-to-Talk Parameters..................................................................................... 447

Group Paging.................................................................................................................. 449

Group Paging Parameters....................................................................................450

SIP-B Automatic Call Distribution....................................................................................452

SIP-B Automatic Call Distribution Parameters..................................................... 453

Customizing Devices..................................................................................... 454

Microbrowser and Web Browser..................................................................................... 454

Microbrowser and Web Browser Parameters.......................................................455

Support for REST API..................................................................................................... 461

REST API Parameters......................................................................................... 462

Soft Keys.........................................................................................................................462

Call State for Custom Soft Keys...........................................................................462

Soft Key Parameters............................................................................................ 463

Soft Key Customization Parameters............................................................................... 468

Disabling Default Soft Keys..................................................................................470

Enhanced Feature Keys..................................................................................................473

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Enhanced Feature Keys Parameters................................................................... 474

Some Guidelines for Configuring Enhanced Feature Keys..................................477

Macro Definitions..................................................................................................479

Flexible Line Key Assignment......................................................................................... 481

Flexible Line Keys Parameters.............................................................................482

Assigning BLF and Presence to Line Keys.......................................................... 482

Phone Keypad.................................................................................................................483

Phone Keypad Parameters.................................................................................. 483

Multiple Key Combinations..............................................................................................484

Rebooting the Phone with a MKC........................................................................ 484

Resetting the Phone to Defaults with a MKC....................................................... 485

Uploading Log Files with a MKC.......................................................................... 486

Set the Base Profile with a MKC.......................................................................... 486

View Phone Details with a MKC...........................................................................487

Defining the Phone Key Layout.......................................................................................487

VVX 101 and 201 Business Media Phones Key Layout.......................................487

VVX 300, 301, 310, and 311 Business Media Phones Key Layout......................488

VVX 400, 401, 410, and 411 Business Media Phones Key Layout......................490

VVX 500 and 501 Business Media Phones Key Layout.......................................491

VVX 600 and 601 Business Media Phones Key Layout.......................................492

VVX 1500 Business Media Phone Key Layout.................................................... 493

Mapping Internal Key Functions......................................................................................494

Network........................................................................................................... 499

Two-Way Active Measurement Protocol......................................................................... 499

TWAMP Limitations..............................................................................................499

Two-Way Active Measurement Protocol Configuration Parameters.................... 500

3GPP Technical Specifications....................................................................................... 500

3GPP Technical Specifications Parameters.........................................................501

Technical Report-069......................................................................................................504

TR-069 Parameters..............................................................................................505

Configuring TR-069.............................................................................................. 507

Map TR-106 Parameters to Polycom Parameters............................................... 508

Map TR-104 Parameters to Polycom Parameters............................................... 509

Supported TR-069 Remote Procedure Call (RPC) Methods................................511

Advice of Charge.............................................................................................................512

Advice of Charge Parameters.............................................................................. 512

Enhanced IPv4 ICMP Management................................................................................513

IPv4 Parameters...................................................................................................513

IPv6 Protocol Support..................................................................................................... 513

IPv6 Parameters...................................................................................................514

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Real-Time Transport Protocol (RTP) Ports..................................................................... 517

RTP Ports Parameters......................................................................................... 518

Network Address Translation (NAT)............................................................................... 520

Network Address Translation Parameters............................................................520

Server Redundancy........................................................................................................ 521

Server Redundancy Parameters.......................................................................... 522

DNS SIP Server Name Resolution..................................................................................525

Customer Phone Configuration............................................................................ 526

For Outgoing Calls (INVITE Fallback).................................................................. 526

Phone Operation for Registration.........................................................................528

Recommended Practices for Fallback Deployments............................................528

Static DNS Cache........................................................................................................... 528

Configuring Static DNS........................................................................................ 529

Example Static DNS Cache Configuration........................................................... 538

IP Type-of-Service.......................................................................................................... 541

IP Type-of-Service Parameters............................................................................ 541

SIP Instance Support...................................................................................................... 546

SIP Instance Parameters..................................................................................... 547

Provisional Polling of Polycom Phones...........................................................................547

Provisional Polling Parameters............................................................................ 547

SIP Subscription Timers..................................................................................................549

SIP Subscription Timers Parameters................................................................... 550

Incoming Network Signaling Validation...........................................................................551

Network Signaling Validation Parameters............................................................ 551

System and Model Names.............................................................................................. 552

Configuring Wireless Network Settings on VVX Phones................................................ 553

Configure a Wireless Network .............................................................................553

Wireless Network Parameters..............................................................................554

Third-Party Servers........................................................................................ 557

Alcatel-Lucent Converged Telephony Server................................................................. 557

Advanced Conferences........................................................................................ 557

Shared Call Appearance...................................................................................... 558

Bridge In for Shared Call Appearance..................................................................559

Barge-In for Busy Lamp Field Lines..................................................................... 560

Dual Tone Multi Frequency (DTMF) Relay...........................................................561

Visitor Desk Phone...............................................................................................562

GENBAND Server...........................................................................................................563

Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA) 564

Global Address Book (GAB).................................................................................568

Personal Address Book (PAB)............................................................................. 571

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Enhanced 911 (E.911) Location for GENBAND...................................................572

Emergency Instant Messages.............................................................................. 574

BroadSoft BroadWorks Server........................................................................................576

Authentication with BroadWorks Xtended Service Platform (XSP) Service

Interface.......................................................................................................... 576

BroadWorks Call Decline Policy...........................................................................578

Flexible Seating....................................................................................................578

Executive-Assistant.............................................................................................. 580

Enhanced Call Park..............................................................................................582

BroadSoft Directory Support................................................................................ 583

Polycom BroadSoft UC-One Application..............................................................584

BroadSoft UC-One Directory Parameters............................................................ 588

Enterprise Directory Default Search.....................................................................588

BroadSoft Server-Based Call Logs...................................................................... 589

BroadSoft Server-Based Redial........................................................................... 589

Anonymous Call Rejection................................................................................... 589

Simultaneous Ring Personal................................................................................ 590

Line ID Blocking................................................................................................... 591

BroadWorks Anywhere.........................................................................................592

BroadSoft Server-based Call Waiting...................................................................592

Remote Office...................................................................................................... 593

BroadSoft UC-One Credentials............................................................................ 594

BroadSoft Server-Based Call Forwarding............................................................ 595

Hoteling................................................................................................................ 595

Feature-Synchronized Automatic Call Distribution (ACD)....................................596

Configuring uaCSTA....................................................................................................... 597

Enable uaCSTA....................................................................................................598

uaCSTA Parameters............................................................................................ 598

Device Parameters......................................................................................... 600

Changing Device Parameters......................................................................................... 600

Types of Device Parameters................................................................................ 601

Device Parameters..........................................................................................................601

Configuration Parameters............................................................................. 614

Quick Setup Soft Key Parameters.................................................................................. 615

Background Image Parameters...................................................................................... 616

Bluetooth Parameters..................................................................................................... 617

Per-Registration Call Parameters................................................................................... 617

Per-Registration Dial Plan Parameters........................................................................... 623

Local Contact Directory File Size Parameters................................................................ 626

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Parameter Elements for the Local Contact Directory........................................... 627

Feature Activation/Deactivation Parameters...................................................................630

HTTPD Web Server Parameters.....................................................................................631

Home Screen Parameters...............................................................................................633

Key Mapping Parameters................................................................................................635

Keypad Key Functions......................................................................................... 635

Example Custom Key Configurations...................................................................636

Feature License Parameters...........................................................................................637

Chord Parameters...........................................................................................................637

Message Waiting Parameters......................................................................................... 639

Ethernet Interface MTU Parameters............................................................................... 639

Presence Parameters..................................................................................................... 640

Provisioning Parameters................................................................................................. 641

Configuration Request Parameters.................................................................................642

General Security Parameters..........................................................................................642

SRTP Parameters................................................................................................ 643

DHCP Parameters................................................................................................644

Domain Name System (DNS) Parameters...........................................................644

TCP Keep-Alive Parameters................................................................................ 645

File Transfer Parameters......................................................................................647

User Preferences Parameters.........................................................................................647

Upgrade Parameters.......................................................................................................655

Voice Parameters............................................................................................................655

Acoustic Echo Suppression (AES) Parameters................................................... 656

Comfort Noise Parameters...................................................................................657

Handset Parameters............................................................................................ 659

Headset Parameters............................................................................................ 659

Line Automatic Gain Control Parameters.............................................................659

Voice Jitter Buffer Parameters............................................................................. 660

Session Description Protocol (SDP) Parameters............................................................663

H.323 Protocol Parameters.............................................................................................664

Web Configuration Utility Parameters............................................................................. 666

XML Streaming Protocol Parameters..............................................................................666

Contents

Polycom, Inc. 15

Before You Begin

Topics:

• Audience, Purpose, and Required Skills

• Get Help

This guide describes how to administer, configure, and provision Polycom phones and accessories.

The information in this guide applies to the following Polycom devices except where noted:

• Polycom

®

VVX

®

101 business media phones

• Polycom

®

VVX

®

201 business media phones

• Polycom

®

VVX

®

300 series (300/301/310/311) business media phones

• Polycom

®

VVX

®

400 series (400/401/410/411) business media phones

• Polycom

®

VVX

®

500 series (500/501) business media phones

• Polycom

®

VVX

®

600 series (600/601) business media phones

• Polycom

®

VVX

®

1500 business media phones

• Polycom

®

D60 VVX Wireless Handset and Base Station

• Polycom

®

VVX Expansion Modules

• Polycom

®

VVX

®

150 business IP phones

• Polycom

®

VVX

®

250 business IP phones

• Polycom

®

VVX

®

350 business IP phones

• Polycom

®

VVX

®

450 business IP phones

• Polycom

®

SoundStructure

™

VoIP Interface

Audience, Purpose, and Required Skills

This guide is written for a technical audience.

You must be familiar with the following concepts before beginning:

• Current telecommunications practices, protocols, and principles

• Telecommunication basics, video teleconferencing, and voice or data equipment

• Open SIP networks and VoIP endpoint environments

Get Help

For more information about installing, configuring, and administering Polycom products, refer to

Documents and Downloads at Polycom Support.

Polycom, Inc. 16

Polycom and Partner Resources

In addition to this guide, the following documents and other resources provide details about Polycom UC

Software:

• To access all Polycom UC Software releases and documentation, see Polycom Voice Support.

• To access Polycom Trio system documentation and support resources, see Polycom Trio on

Polycom Support.

• You can find Request for Comments (RFC) documents by entering the RFC number at http://

www.ietf.org/rfc.html.

• For information on IP PBX and softswitch vendors, see Polycom Desktop Phone Compatibility. If

you’re using the Polycom Trio solution, see Polycom Trio and SoundStation IP Platform

Compatibility.

To find all Polycom partner solutions, see Strategic Global Partner Solutions.

Documentation Feedback

We welcome your feedback to improve the quality of Polycom documentation.

You can email Documentation Feedback for any important queries or suggestions related to this

documentation.

Before You Begin

Polycom, Inc. 17

Getting Started

Topics:

• Product Overview

▪ Phone Features and Licenses

• Working With Polycom UC Software

Polycom UC software is a binary file image and contains a digital signature that prevents tampering or the

loading of rogue software images.

Each release of software is a new image file.

Product Overview

Polycom UC software manages the protocol stack, the digital signal processor (DSP), the user interface,

and the network interaction on Polycom phones.

You can deploy Polycom UC software by configuring individual phones, but Polycom recommends setting

up a provisioning server on your LAN or the internet for large-scale deployments.

UC software implements the following functions and features on the phones:

• VoIP signaling for a wide range of voice and video telephony functions using SIP signaling for call

setup and control.

• SIP and H.323 signaling for video telephony. Support for H.323 varies by phone model.

• Industry-standard security techniques for ensuring that all provisioning, signaling, and media

transactions are robustly authenticated and encrypted.

• Advanced audio signal processing for handset, headset, and speakerphone communications using

a wide range of audio codecs.

• Flexible provisioning methods to support single phone, small business, and large multi-site

enterprise deployments.

Supported Phones and Accessories

The following table lists the product names, model names, and part numbers for Polycom phones and

devices that support Polycom UC Software.

Polycom VVX Product Name, Model Name, and Part Number

Product Name Model Name Part Number

SoundStructure VoIP Interface SSTRVOIP 3111-33215-001

VVX D60 Wireless Handset VVXD60 3111-17823-001

VVX 101 VVX101 3111-40250-001

VVX 150 VVX150 3111-48810-001

Polycom, Inc. 18

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Poly VVX 501 Administrator Guide

Poly VVX 501 Administrator Guide

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