Poly VVX 301/311 Administrator Guide

Category
Software licenses/upgrades
Type
Administrator Guide
ADMINISTRATOR GUIDE 5.8.0 | June 2018 | 3725-42644-004A
Polycom UC Software
Copyright
©
2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced,
translated into another language or format, or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc.
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®
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the express written permission of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge
that you have read, understand and agree to be bound by the terms and conditions of the End User
License Agreement for this product. The EULA for this product is available on the Polycom Support page
for the product.
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patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may
receive the open source software from Polycom up to three (3) years after the distribution date of the
applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing
the software to you. To receive software information, as well as the open source software code used in
this product, contact Polycom by email at mailto:[email protected] (for video products) or
mailto:[email protected] (for voice products).
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this
document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no
liability or responsibility for any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the
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without warranty of any kind and is subject to change without notice. The entire risk arising out of its use
remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any
direct, consequential, incidental, special, punitive or other damages whatsoever (including without
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feedback. Email your opinions and comments to mailto:[email protected].
Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product licenses, troubleshooting tips, service requests, and more.
Contents
Before You Begin............................................................................................. 16
Audience, Purpose, and Required Skills...........................................................................16
Get Help............................................................................................................................ 16
Polycom and Partner Resources............................................................................17
Documentation Feedback...................................................................................... 17
Getting Started................................................................................................. 18
Product Overview..............................................................................................................18
Supported Phones and Accessories...................................................................... 18
Phone Features and Licenses.......................................................................................... 19
Working With Polycom UC Software.................................................................................21
Configuring Polycom Phones................................................................................. 21
Record Version Information....................................................................................22
Supported Network Configurations................................................................23
Ethernet Line Rates.......................................................................................................... 23
Supported Denial of Service Filters........................................................................24
Supported 802.1x Configurations...........................................................................24
Ethernet Network Connection Methods............................................................................ 24
Virtual Local Area Networks (VLANs).................................................................... 24
Link Layer Discovery Protocol and Supported Type Length Values................................. 26
Supported TLVs..................................................................................................... 26
DHCPv6 or DHCPv4 Parameters..................................................................................... 30
IPv4 Network Parameters...................................................................................... 30
IPv6 Network Parameters...................................................................................... 31
Vendor Specific DHCP Options..............................................................................33
Parse Vendor ID Information.............................................................................................34
Required Ports..................................................................................................35
Ports Used on Polycom Phones....................................................................................... 35
Manually Configuring Phones.........................................................................37
Configuring Phones Using the Phone Menu..................................................................... 37
Configuring Phones Using the Web Configuration Utility..................................................37
Configure a Phone Using Simple Setup.................................................................37
Configuring Phones by Importing Configuration Files............................................ 38
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Reset to Default Settings........................................................................................39
Provisioning Phones........................................................................................40
Network Requirements for Provisioning............................................................................40
User Accounts........................................................................................................ 40
Recommended Security Settings for Provisioning................................................. 40
Dynamic Host Configuration Protocol (DHCP).......................................................41
Synchronized Time Settings...................................................................................41
DNS........................................................................................................................42
Provisioning Server Discovery Methods........................................................................... 42
Supported Provisioning Protocols.......................................................................... 42
Setting Up Your Provisioning Server.................................................................................42
Install Provisioning Tools........................................................................................43
Set Up a Single Provisioning Server...................................................................... 43
Set Up Multiple Provisioning Servers..................................................................... 44
Test the Provisioning Settings................................................................................44
Provisioning Phones......................................................................................................... 45
Provision Multiple Phones...................................................................................... 45
Provision Phones Using Variable Substitution....................................................... 46
Provision an Individual Phone................................................................................ 47
Provision a Phone Group....................................................................................... 48
Working with Configuration Files................................................................... 49
Master Configuration File.................................................................................................. 49
XML Resource Files............................................................................................... 51
Configuration Templates........................................................................................ 51
Microsoft Exchange Integration......................................................................55
Skype for Business........................................................................................................... 55
Integrating with Microsoft Exchange................................................................................. 56
Provision the Microsoft Exchange Calendar.......................................................... 56
Enable Microsoft Exchange Calendar Using the Web Configuration Utility........... 56
Verify the Microsoft Exchange Integration..............................................................57
Configuring the Microsoft Exchange Server......................................................................57
Visual Voicemail..................................................................................................... 57
Synchronizing Call Logs.........................................................................................58
Directory Search.....................................................................................................58
Microsoft Exchange Parameters............................................................................ 59
Configuring Security Options......................................................................... 65
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Administrator and User Passwords...................................................................................65
Change the Default Administrator Password on the Phone................................... 66
Change the Default Passwords in the Web Configuration Utility........................... 66
Administrator and User Password Parameters...................................................... 67
Security Banner on the Web Configuration Utility............................................................. 68
Web Configuration Utility Security Banner Parameters..........................................68
Locking the Web Configuration Utility after Failed Login Attempts................................... 69
Web Configuration Utility Lock Parameters............................................................69
Disabling External Ports and Features..............................................................................70
Disable Unused Ports and Features Parameters...................................................71
Visual Security Classification............................................................................................ 73
Visual Security Classification Parameters..............................................................73
Encryption......................................................................................................................... 74
Encrypting Configuration Files............................................................................... 74
Configuration File Encryption Parameters..............................................................75
FIPS 140-2 Compliance Support...................................................................................... 76
FIPS 140-2 Parameters..........................................................................................76
Voice over Secure IP........................................................................................................ 76
VoSIP Parameters..................................................................................................77
Securing Phone Calls with SRTP......................................................................................77
SRTP Parameters.................................................................................................. 78
Enabling Users to Lock Phones........................................................................................ 80
Phone Lock Parameters.........................................................................................81
Locking the Basic Settings Menu...................................................................................... 83
Basic Settings Menu Lock Parameters.................................................................. 83
Secondary Port Link Status Report...................................................................................84
Secondary Port Link Status Report Parameters.................................................... 84
802.1X Authentication....................................................................................................... 85
802.1X Authentication Parameters.........................................................................86
OpenSSL Versions List..................................................................................................... 87
Certificates........................................................................................................89
Using the Factory-Installed Certificate.............................................................................. 90
Check for a Device Certificate................................................................................90
Customizing Certificate Use..............................................................................................91
Determining TLS Platform Profiles or TLS Application Profiles..............................91
TLS Protocol Configuration for Supported Applications......................................... 95
TLS Parameters..................................................................................................... 99
Configurable TLS Cipher Suites...........................................................................102
Create a Certificate Signing Request..............................................................................103
Download Certificates to a Polycom Phone......................................................... 104
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Custom URL Location for LDAP Server CA Certificate...................................................104
Custom URL Location for LDAP Server Certificates Parameters........................ 105
Confirm the Installed LDAP Server Certificates on the Phone............................. 105
Upgrading the Software.................................................................................106
Upgrading UC Software on a Single Phone....................................................................106
User-Controlled Software Update................................................................................... 106
User-Controlled Software Update Parameters.....................................................106
Reverting to a Previous UC Software Release............................................................... 107
Upgrade Phones from UC Software 4.0.x.......................................................................107
Diagnostics and Status..................................................................................109
View the Phone's Status................................................................................................. 109
Test Phone Hardware..................................................................................................... 110
Upload a Phone's Configuration......................................................................................111
Perform Network Diagnostics..........................................................................................111
Reboot the Phone........................................................................................................... 111
Restart the Phone........................................................................................................... 112
Update Configuration from the Phone Menu........................................................112
Reset the Phone and Configuration................................................................................ 112
Reset to Factory Parameter................................................................................. 113
Monitoring the Phone's Memory Usage.......................................................................... 113
Check Memory Usage from the Phone................................................................ 114
View Memory Usage Errors in the Application Log.............................................. 114
Phone Memory Resources...................................................................................114
Phone Memory Alert.............................................................................................115
Remote Packet Capture..................................................................................................116
Remote Packet Capture Parameters................................................................... 116
Uploading Logs to a USB Flash Drive.............................................................................117
USB Logging Parameter...................................................................................... 118
System Logs................................................................................................... 119
Configuring Log Files...................................................................................................... 119
Severity of Logging Event Parameters.................................................................119
Log File Collection and Storage Parameters........................................................120
Scheduled Logging Parameters........................................................................... 122
Logging Levels................................................................................................................ 124
Logging Level, Change, and Render Parameters................................................ 125
Logging Schedule Parameters............................................................................. 126
Upload Logs to the Provisioning Server..........................................................................127
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Troubleshooting............................................................................................. 128
Updater Error Messages and Possible Solutions............................................................128
Polycom UC Software Error Messages...........................................................................129
Network Authentication Failure Error Codes...................................................................130
Power and Startup Issues............................................................................................... 132
Dial Pad Issues............................................................................................................... 133
Screen and System Access Issues.................................................................................133
Calling Issues..................................................................................................................134
Display Issues................................................................................................................. 135
Audio Issues....................................................................................................................136
Licensed Feature Issues................................................................................................. 136
Software Upgrade Issues................................................................................................137
Wireless Handset Software Upgrade Issues........................................................138
Provisioning Issues......................................................................................................... 139
Hardware and Accessories........................................................................... 140
Powering VVX Phones with an Ethernet Switch Connection.......................................... 140
Power-Saving..................................................................................................................140
Power-Saving Parameters................................................................................... 141
Headset and Speakerphone........................................................................................... 143
Headset and Speakerphone Parameters............................................................. 144
Polycom VVX Expansion Modules..................................................................................145
VVX Expansion Module Features........................................................................ 145
VVX Expansion Module Power Values................................................................ 146
Generate a Line Key PDF for Paper VVX Expansion Modules............................147
Smart Paging on VVX Expansion Modules.......................................................... 147
Polycom Desktop Connector...........................................................................................149
Polycom Desktop Connector Parameters............................................................ 150
USB Port Lock.................................................................................................................151
USB Port Lock Down Parameters........................................................................ 151
Polycom VVX D60 Wireless Handset and Base Station............................. 154
Features Supported on VVX D60 Wireless Handsets.....................................................154
Pairing a VVX Phone with a VVX D60 Base Station.......................................................155
Limitations to MAC Address Pairing.....................................................................155
Obtain the Base Station IP Address.....................................................................156
Pairing the Base Station using the Web Configuration Utility...............................156
Pairing the Base Station using the Local Phone Interface................................... 158
Continuous Attempt to Re-pair with a VVX D60 Base Station............................. 160
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Registering Handsets for VVX D60 Base Station........................................................... 160
Maximum Number of Handsets............................................................................160
Register a VVX D60 Wireless Handset................................................................ 161
Unregister a VVX D60 Wireless Handset.............................................................161
Set a Unique Name for the Base Station and Wireless Handset.................................... 162
Assigning Lines to the VVX D60 Wireless Handset........................................................ 162
Assign Lines using the Web Configuration Utility.................................................162
Assign Lines using the Phone Interface............................................................... 162
Update the VVX D60 Wireless Handset Software.......................................................... 163
Update the Wireless Handset Software Manually...........................................................163
Configure VVX D60 Network Settings.............................................................................163
Parameters for VVX D60 Wireless Handsets.......................................................164
Audio Features............................................................................................... 167
Automatic Gain Control................................................................................................... 167
Background Noise Suppression......................................................................................168
Comfort Noise................................................................................................................. 168
Voice Activity Detection...................................................................................................168
Voice Activity Detection Parameters.................................................................... 168
Comfort Noise Payload Packets..................................................................................... 169
Comfort Noise Payload Packets Parameters....................................................... 169
Synthesized Call Progress Tones................................................................................... 170
Jitter Buffer and Packet Error Concealment....................................................................170
Dual-Tone Multi-Frequency Tones..................................................................................170
DTMF Tone Parameters.......................................................................................170
Acoustic Echo Cancellation.............................................................................................172
Acoustic Echo Cancellation Parameters.............................................................. 173
Context-Sensitive Volume Control.................................................................................. 173
Context Sensitive Volume Control Parameters.................................................... 174
Polycom Acoustic Fence.................................................................................................175
Acoustic Fence Parameters................................................................................. 175
Bluetooth Device Support............................................................................................... 176
Bluetooth Device Support Parameters................................................................. 177
Location of Audio Alerts.................................................................................................. 178
Audio Alert Parameters........................................................................................ 178
Ringtones........................................................................................................................ 178
Supported Ring Classes.......................................................................................179
Ringtone Parameters........................................................................................... 179
Distinctive Ringtones.......................................................................................................180
Distinctive Ringtone Parameters.......................................................................... 181
Ringtone Patterns.................................................................................................182
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Sound Effects..................................................................................................................183
Sampled Audio Files............................................................................................ 183
Sampled Audio File Parameters...........................................................................184
Sound Effect Patterns.......................................................................................... 185
Sound Effect Pattern Parameters.........................................................................186
Supported Audio Codecs................................................................................................ 189
Supported Audio Codec Specifications................................................................ 191
Audio Codec Parameters..................................................................................... 192
SILK Audio Codec................................................................................................ 195
IEEE 802.1p/Q................................................................................................................ 198
EEE 802.1p/Q Parameters..............................................................................................198
Voice Quality Monitoring (VQMon)..................................................................................199
VQMon Reports....................................................................................................199
VQMon Parameters..............................................................................................200
Video Features................................................................................................204
Video and Camera Options.............................................................................................204
Video Quality Parameters.................................................................................... 205
Video and Camera Parameters............................................................................207
Video Codec Parameters..................................................................................... 208
Video Profile Parameters..................................................................................... 208
Supported Video Codecs................................................................................................ 217
H.323 Protocol................................................................................................................ 217
SIP and H.323 Protocol........................................................................................217
Supported H.323 Video Standards.......................................................................218
H.323 Protocol Parameters.................................................................................. 219
FQDN Support for H.323 Gatekeeper Failover............................................................... 224
Toggling Between Audio-only or Audio-Video Calls........................................................224
Audio-only or Audio-Video Call Parameters.........................................................225
I-Frames..........................................................................................................................225
Video Parameters........................................................................................................... 227
Video Codec Preference Parameters...................................................................228
Video Profile Parameters..................................................................................... 229
Phone Display and Appearances..................................................................237
Time Zone Location Description..................................................................................... 237
Time Zone Location Parameters.......................................................................... 238
Time and Date.................................................................................................................240
Time and Date Display Parameters..................................................................... 240
Phone Theme..................................................................................................................246
Phone Theme Parameters................................................................................... 246
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Default Phone Screen..................................................................................................... 248
Off-Hook Phone Screen....................................................................................... 248
Off-Hook Phone Screen Parameters....................................................................248
Active Call Phone Screen.....................................................................................248
Active Call Screen Parameters............................................................................ 249
Graphic Display Background...........................................................................................249
Maximum Image Size...........................................................................................249
Graphic Display Background Parameters............................................................ 250
Digital Picture Frame.......................................................................................................252
Digital Picture Frame Parameters........................................................................ 253
Background Image Lock................................................................................................. 253
Phone Languages........................................................................................................... 254
Phone Language Parameters.............................................................................. 254
Multilingual Parameters........................................................................................255
Add a Language for the Phone Display and Menu...............................................257
Pinyin Text Input............................................................................................................. 257
Hide the MAC Address....................................................................................................257
Hide MAC Address Parameters........................................................................... 257
Digital Phone Label......................................................................................................... 258
Digital Phone Label Parameters...........................................................................259
Unique Line Labels for Registration Lines...................................................................... 259
Unique Line Labels for Registration Lines Parameters........................................ 260
LED Indicators.................................................................................................................261
LED Behavior Parameters....................................................................................261
Capture Your Device's Current Screen...........................................................................268
Capture Your Device's Current Screen Parameters.............................................269
User Profiles................................................................................................... 270
User Profile Parameters..................................................................................................270
Remotely Logging Out Users.......................................................................................... 272
Authentication of User Profiles........................................................................................272
Server Authentication of User Profiles................................................................. 273
Phone Authentication of User Profiles..................................................................274
Directories and Contacts...............................................................................276
Local Contact Directory...................................................................................................276
Local Contact Directory Parameters.................................................................... 277
Maximum Capacity of the Local Contact Directory.............................................. 279
Creating Per-Phone Directory Files......................................................................280
Speed Dials.....................................................................................................................280
Speed Dial Contacts Parameters......................................................................... 281
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Corporate Directory.........................................................................................................281
Securely Store LDAP Credentials on VVX Phones..............................................282
Corporate Directory Parameters.......................................................................... 282
Call Logs......................................................................................................................... 290
Call Log Parameters.............................................................................................291
Call Log Elements and Attributes......................................................................... 293
Call Controls................................................................................................... 296
Microphone Mute............................................................................................................ 297
Persistent Microphone Mute........................................................................................... 297
Persistent Microphone Mute Parameters............................................................. 298
Call Timer........................................................................................................................298
Called Party Identification............................................................................................... 298
Calling Party Identification Parameters................................................................ 299
Connected Party Identification........................................................................................ 299
Calling Party Identification...............................................................................................300
Calling Party Identification Parameters................................................................ 300
Remote Party Caller ID from SIP Messages...................................................................301
Remote Party Caller ID from SIP Messages Parameters.................................... 301
Connected Line Identification..........................................................................................302
Calling Line Identification................................................................................................ 302
Calling Line Identification Parameters..................................................................303
SIP Header Warnings..................................................................................................... 304
SIP Header Warning Parameters.........................................................................304
Accessing URLs in SIP Messages..................................................................................304
Access URL in SIP Messages Parameters.......................................................... 305
Distinctive Incoming Call Treatment................................................................................305
Distinctive Call Waiting....................................................................................................306
Distinctive Call Waiting Parameters..................................................................... 306
Presence Status..............................................................................................................306
Presence Status Parameters............................................................................... 307
Do Not Disturb.................................................................................................................307
Server-Based Do Not Disturb...............................................................................307
Do Not Disturb Parameters.................................................................................. 308
Remote Party Disconnect Alert Tone..............................................................................309
Remote Party Disconnect Alert Tone Parameters............................................... 310
Call Waiting Alerts...........................................................................................................310
Call Waiting Alert Parameters.............................................................................. 310
Missed Call Notifications................................................................................................. 311
Missed Call Notification Parameters.................................................................... 312
Last Call Return.............................................................................................................. 312
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Last Call Return Parameters................................................................................ 313
Call Hold..........................................................................................................................313
Call Hold Parameters........................................................................................... 313
Hold Implementation............................................................................................ 314
Call Park and Retrieve.................................................................................................... 315
Call Park and Retrieve Parameters......................................................................315
Call Transfer....................................................................................................................316
Call Transfer Parameters..................................................................................... 317
Call Forwarding............................................................................................................... 317
Call Forward on Shared Lines..............................................................................318
Call Forwarding Parameters.................................................................................318
Automatic Off-Hook Call Placement................................................................................323
Automatic Off-Hook Call Placement Parameters................................................. 323
Directed Call Pickup........................................................................................................324
Directed Call Pickup Parameters......................................................................... 324
Group Call Pickup........................................................................................................... 325
Group Call Pickup Parameters.............................................................................325
Multiple Line Registrations.............................................................................................. 326
Maximum Number of Registrations...................................................................... 326
Multiple Line Registrations Parameters................................................................327
Multiple Line Keys Per Registration................................................................................ 380
Multiple Line Keys Per Registration Parameters..................................................380
Multiple Call Appearances.............................................................................................. 380
Multiple Call Appearance Parameters..................................................................380
Flexible Call Appearances.............................................................................................. 381
Bridged Line Appearance................................................................................................382
Bridged Line Appearance Signaling..................................................................... 383
Bridged Line Appearance Parameters................................................................. 383
Voicemail.........................................................................................................................384
Voicemail Parameters.......................................................................................... 384
Local Call Recording....................................................................................................... 385
Local Call Recording Parameters.........................................................................386
Centralized Call Recording............................................................................................. 386
Centralized Call Recording Parameters............................................................... 387
Busy Lamp Field (BLF)................................................................................................... 388
BLF Types............................................................................................................ 388
BLF Feature Options............................................................................................ 388
Instant Messaging........................................................................................................... 399
Instant Messaging Parameters.............................................................................399
Local and Centralized Conference Calls.........................................................................399
Local and Centralized Conference Call Parameters............................................ 400
Conference Management................................................................................................401
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Conference Management Parameters................................................................. 401
Local Digit Map............................................................................................................... 401
Local Digit Maps Parameters............................................................................... 402
Open SIP Digit Map..............................................................................................408
Generating Secondary Dial Tone with Digit Maps................................................409
Enhanced 911 (E.911).................................................................................................... 409
Enhanced 911 (E.911) Parameters......................................................................410
Assured Services - Session Initiation Protocol (AS-SIP)................................................ 415
Preemption Behavior on Low Priority Calls.......................................................... 416
AS-SIP Parameters.............................................................................................. 417
Bluetooth Support for VVX Business Media Phones...................................................... 419
Bluetooth Device Parameters...............................................................................419
International Dialing Prefix.............................................................................................. 420
International Dialing Prefix Parameters................................................................420
Shared Lines...................................................................................................422
Shared Call Appearances............................................................................................... 422
Shared Call Appearances Parameters.................................................................422
Private Hold on Shared Lines......................................................................................... 444
Private Hold on Shared Lines Parameters........................................................... 444
Intercom Calls................................................................................................................. 445
Creating a Custom Intercom Soft Key..................................................................445
Intercom Calls Parameters...................................................................................446
Push-to-Talk....................................................................................................................447
Push-to-Talk Parameters..................................................................................... 447
Group Paging.................................................................................................................. 449
Group Paging Parameters....................................................................................450
SIP-B Automatic Call Distribution....................................................................................452
SIP-B Automatic Call Distribution Parameters..................................................... 453
Customizing Devices..................................................................................... 454
Microbrowser and Web Browser..................................................................................... 454
Microbrowser and Web Browser Parameters.......................................................455
Support for REST API..................................................................................................... 461
REST API Parameters......................................................................................... 462
Soft Keys.........................................................................................................................462
Call State for Custom Soft Keys...........................................................................462
Soft Key Parameters............................................................................................ 463
Soft Key Customization Parameters............................................................................... 468
Disabling Default Soft Keys..................................................................................470
Enhanced Feature Keys..................................................................................................473
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Enhanced Feature Keys Parameters................................................................... 474
Some Guidelines for Configuring Enhanced Feature Keys..................................477
Macro Definitions..................................................................................................479
Flexible Line Key Assignment......................................................................................... 481
Flexible Line Keys Parameters.............................................................................482
Assigning BLF and Presence to Line Keys.......................................................... 482
Phone Keypad.................................................................................................................483
Phone Keypad Parameters.................................................................................. 483
Multiple Key Combinations..............................................................................................484
Rebooting the Phone with a MKC........................................................................ 484
Resetting the Phone to Defaults with a MKC....................................................... 485
Uploading Log Files with a MKC.......................................................................... 486
Set the Base Profile with a MKC.......................................................................... 486
View Phone Details with a MKC...........................................................................487
Defining the Phone Key Layout.......................................................................................487
VVX 101 and 201 Business Media Phones Key Layout.......................................487
VVX 300, 301, 310, and 311 Business Media Phones Key Layout......................488
VVX 400, 401, 410, and 411 Business Media Phones Key Layout......................490
VVX 500 and 501 Business Media Phones Key Layout.......................................491
VVX 600 and 601 Business Media Phones Key Layout.......................................492
VVX 1500 Business Media Phone Key Layout.................................................... 493
Mapping Internal Key Functions......................................................................................494
Network........................................................................................................... 499
Two-Way Active Measurement Protocol......................................................................... 499
TWAMP Limitations..............................................................................................499
Two-Way Active Measurement Protocol Configuration Parameters.................... 500
3GPP Technical Specifications....................................................................................... 500
3GPP Technical Specifications Parameters.........................................................501
Technical Report-069......................................................................................................504
TR-069 Parameters..............................................................................................505
Configuring TR-069.............................................................................................. 507
Map TR-106 Parameters to Polycom Parameters............................................... 508
Map TR-104 Parameters to Polycom Parameters............................................... 509
Supported TR-069 Remote Procedure Call (RPC) Methods................................511
Advice of Charge.............................................................................................................512
Advice of Charge Parameters.............................................................................. 512
Enhanced IPv4 ICMP Management................................................................................513
IPv4 Parameters...................................................................................................513
IPv6 Protocol Support..................................................................................................... 513
IPv6 Parameters...................................................................................................514
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Real-Time Transport Protocol (RTP) Ports..................................................................... 517
RTP Ports Parameters......................................................................................... 518
Network Address Translation (NAT)............................................................................... 520
Network Address Translation Parameters............................................................520
Server Redundancy........................................................................................................ 521
Server Redundancy Parameters.......................................................................... 522
DNS SIP Server Name Resolution..................................................................................525
Customer Phone Configuration............................................................................ 526
For Outgoing Calls (INVITE Fallback).................................................................. 526
Phone Operation for Registration.........................................................................528
Recommended Practices for Fallback Deployments............................................528
Static DNS Cache........................................................................................................... 528
Configuring Static DNS........................................................................................ 529
Example Static DNS Cache Configuration........................................................... 538
IP Type-of-Service.......................................................................................................... 541
IP Type-of-Service Parameters............................................................................ 541
SIP Instance Support...................................................................................................... 546
SIP Instance Parameters..................................................................................... 547
Provisional Polling of Polycom Phones...........................................................................547
Provisional Polling Parameters............................................................................ 547
SIP Subscription Timers..................................................................................................549
SIP Subscription Timers Parameters................................................................... 550
Incoming Network Signaling Validation...........................................................................551
Network Signaling Validation Parameters............................................................ 551
System and Model Names.............................................................................................. 552
Configuring Wireless Network Settings on VVX Phones................................................ 553
Configure a Wireless Network .............................................................................553
Wireless Network Parameters..............................................................................554
Third-Party Servers........................................................................................ 557
Alcatel-Lucent Converged Telephony Server................................................................. 557
Advanced Conferences........................................................................................ 557
Shared Call Appearance...................................................................................... 558
Bridge In for Shared Call Appearance..................................................................559
Barge-In for Busy Lamp Field Lines..................................................................... 560
Dual Tone Multi Frequency (DTMF) Relay...........................................................561
Visitor Desk Phone...............................................................................................562
GENBAND Server...........................................................................................................563
Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA) 564
Global Address Book (GAB).................................................................................568
Personal Address Book (PAB)............................................................................. 571
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Enhanced 911 (E.911) Location for GENBAND...................................................572
Emergency Instant Messages.............................................................................. 574
BroadSoft BroadWorks Server........................................................................................576
Authentication with BroadWorks Xtended Service Platform (XSP) Service
Interface.......................................................................................................... 576
BroadWorks Call Decline Policy...........................................................................578
Flexible Seating....................................................................................................578
Executive-Assistant.............................................................................................. 580
Enhanced Call Park..............................................................................................582
BroadSoft Directory Support................................................................................ 583
Polycom BroadSoft UC-One Application..............................................................584
BroadSoft UC-One Directory Parameters............................................................ 588
Enterprise Directory Default Search.....................................................................588
BroadSoft Server-Based Call Logs...................................................................... 589
BroadSoft Server-Based Redial........................................................................... 589
Anonymous Call Rejection................................................................................... 589
Simultaneous Ring Personal................................................................................ 590
Line ID Blocking................................................................................................... 591
BroadWorks Anywhere.........................................................................................592
BroadSoft Server-based Call Waiting...................................................................592
Remote Office...................................................................................................... 593
BroadSoft UC-One Credentials............................................................................ 594
BroadSoft Server-Based Call Forwarding............................................................ 595
Hoteling................................................................................................................ 595
Feature-Synchronized Automatic Call Distribution (ACD)....................................596
Configuring uaCSTA....................................................................................................... 597
Enable uaCSTA....................................................................................................598
uaCSTA Parameters............................................................................................ 598
Device Parameters......................................................................................... 600
Changing Device Parameters......................................................................................... 600
Types of Device Parameters................................................................................ 601
Device Parameters..........................................................................................................601
Configuration Parameters............................................................................. 614
Quick Setup Soft Key Parameters.................................................................................. 615
Background Image Parameters...................................................................................... 616
Bluetooth Parameters..................................................................................................... 617
Per-Registration Call Parameters................................................................................... 617
Per-Registration Dial Plan Parameters........................................................................... 623
Local Contact Directory File Size Parameters................................................................ 626
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Parameter Elements for the Local Contact Directory........................................... 627
Feature Activation/Deactivation Parameters...................................................................630
HTTPD Web Server Parameters.....................................................................................631
Home Screen Parameters...............................................................................................633
Key Mapping Parameters................................................................................................635
Keypad Key Functions......................................................................................... 635
Example Custom Key Configurations...................................................................636
Feature License Parameters...........................................................................................637
Chord Parameters...........................................................................................................637
Message Waiting Parameters......................................................................................... 639
Ethernet Interface MTU Parameters............................................................................... 639
Presence Parameters..................................................................................................... 640
Provisioning Parameters................................................................................................. 641
Configuration Request Parameters.................................................................................642
General Security Parameters..........................................................................................642
SRTP Parameters................................................................................................ 643
DHCP Parameters................................................................................................644
Domain Name System (DNS) Parameters...........................................................644
TCP Keep-Alive Parameters................................................................................ 645
File Transfer Parameters......................................................................................647
User Preferences Parameters.........................................................................................647
Upgrade Parameters.......................................................................................................655
Voice Parameters............................................................................................................655
Acoustic Echo Suppression (AES) Parameters................................................... 656
Comfort Noise Parameters...................................................................................657
Handset Parameters............................................................................................ 659
Headset Parameters............................................................................................ 659
Line Automatic Gain Control Parameters.............................................................659
Voice Jitter Buffer Parameters............................................................................. 660
Session Description Protocol (SDP) Parameters............................................................663
H.323 Protocol Parameters.............................................................................................664
Web Configuration Utility Parameters............................................................................. 666
XML Streaming Protocol Parameters..............................................................................666
Contents
Polycom, Inc. 15
Before You Begin
Topics:
• Audience, Purpose, and Required Skills
• Get Help
This guide describes how to administer, configure, and provision Polycom phones and accessories.
The information in this guide applies to the following Polycom devices except where noted:
• Polycom
®
VVX
®
101 business media phones
• Polycom
®
VVX
®
201 business media phones
• Polycom
®
VVX
®
300 series (300/301/310/311) business media phones
• Polycom
®
VVX
®
400 series (400/401/410/411) business media phones
• Polycom
®
VVX
®
500 series (500/501) business media phones
• Polycom
®
VVX
®
600 series (600/601) business media phones
• Polycom
®
VVX
®
1500 business media phones
• Polycom
®
D60 VVX Wireless Handset and Base Station
• Polycom
®
VVX Expansion Modules
• Polycom
®
VVX
®
150 business IP phones
• Polycom
®
VVX
®
250 business IP phones
• Polycom
®
VVX
®
350 business IP phones
• Polycom
®
VVX
®
450 business IP phones
• Polycom
®
SoundStructure
â„¢
VoIP Interface
Audience, Purpose, and Required Skills
This guide is written for a technical audience.
You must be familiar with the following concepts before beginning:
• Current telecommunications practices, protocols, and principles
• Telecommunication basics, video teleconferencing, and voice or data equipment
• Open SIP networks and VoIP endpoint environments
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
Polycom, Inc. 16
Polycom and Partner Resources
In addition to this guide, the following documents and other resources provide details about Polycom UC
Software:
• To access all Polycom UC Software releases and documentation, see Polycom Voice Support.
• To access Polycom Trio system documentation and support resources, see Polycom Trio on
Polycom Support.
• You can find Request for Comments (RFC) documents by entering the RFC number at http://
www.ietf.org/rfc.html.
• For information on IP PBX and softswitch vendors, see Polycom Desktop Phone Compatibility. If
you’re using the Polycom Trio solution, see Polycom Trio and SoundStation IP Platform
Compatibility.
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
Documentation Feedback
We welcome your feedback to improve the quality of Polycom documentation.
You can email Documentation Feedback for any important queries or suggestions related to this
documentation.
Before You Begin
Polycom, Inc. 17
Getting Started
Topics:
• Product Overview
â–ª Phone Features and Licenses
• Working With Polycom UC Software
Polycom UC software is a binary file image and contains a digital signature that prevents tampering or the
loading of rogue software images.
Each release of software is a new image file.
Product Overview
Polycom UC software manages the protocol stack, the digital signal processor (DSP), the user interface,
and the network interaction on Polycom phones.
You can deploy Polycom UC software by configuring individual phones, but Polycom recommends setting
up a provisioning server on your LAN or the internet for large-scale deployments.
UC software implements the following functions and features on the phones:
• VoIP signaling for a wide range of voice and video telephony functions using SIP signaling for call
setup and control.
• SIP and H.323 signaling for video telephony. Support for H.323 varies by phone model.
• Industry-standard security techniques for ensuring that all provisioning, signaling, and media
transactions are robustly authenticated and encrypted.
• Advanced audio signal processing for handset, headset, and speakerphone communications using
a wide range of audio codecs.
• Flexible provisioning methods to support single phone, small business, and large multi-site
enterprise deployments.
Supported Phones and Accessories
The following table lists the product names, model names, and part numbers for Polycom phones and
devices that support Polycom UC Software.
Polycom VVX Product Name, Model Name, and Part Number
Product Name Model Name Part Number
SoundStructure VoIP Interface SSTRVOIP 3111-33215-001
VVX D60 Wireless Handset VVXD60 3111-17823-001
VVX 101 VVX101 3111-40250-001
VVX 150 VVX150 3111-48810-001
Polycom, Inc. 18
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Poly VVX 301/311 Administrator Guide

Category
Software licenses/upgrades
Type
Administrator Guide

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