HP Omni Pro 110 Maintenance And Service Manual

Maintenance & Service Guide

HP Omni Pro 110 All-in-One PC

Development Company, L.P. The information

contained herein is subject to change

without notice.

Microsoft and Windows are trademarks of

Microsoft Corporation in the U.S. and other

countries.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be

construed as constituting an additional

warranty. HP shall not be liable for technical

or editorial errors or omissions contained

herein.

This document contains proprietary

information that is protected by copyright.

No part of this document may be

photocopied, reproduced, or translated to

another language without the prior written

consent of Hewlett-Packard Company.

Maintenance & Service Guide

HP Omni Pro 110 All-in-One PC

First Edition (March 2011)

Document Part Number: 654194-001

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage

to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product Features ............................................................................................................... 1

Front Components .................................................................................................................... 3

Rear and Side Components ....................................................................................................... 4

2 Installing and Customizing the Software ........................................................................... 5

Installing the Operating System .................................................................................................. 5

Downloading Microsoft Windows Updates ................................................................................. 5

Installing or Upgrading Device Drivers (Windows systems) ............................................................ 6

Protecting the Software ............................................................................................................. 6

3 Computer Setup (F10) Utility ............................................................................................. 7

Computer Setup (F10) Utilities ................................................................................................... 7

Using Computer Setup (F10) Utilities ............................................................................ 7

Computer Setup—Main ............................................................................................. 8

Computer Setup—Advanced .................................................................................... 10

Computer Setup—Power .......................................................................................... 11

Computer Setup—Boot ............................................................................................. 11

Computer Setup—Exit .............................................................................................. 12

Recovering the Configuration Settings ....................................................................................... 12

4 Serial ATA (SATA) Drive Guidelines and Features ............................................................ 13

SATA Hard Drives .................................................................................................................. 13

SATA Hard Drive Cables ........................................................................................................ 13

SATA Data Cable ................................................................................................... 13

SMART ATA Drives ................................................................................................................. 14

Hard Drive Capacities ............................................................................................................ 14

5 Identifying the Chassis, Routine Care, and Disassembly Preparation ............................... 15

Chassis Designation ............................................................................................................... 15

All-in One .............................................................................................................. 15

Electrostatic Discharge Information ........................................................................................... 16

v

Generating Static .................................................................................................... 16

Preventing Electrostatic Damage to Equipment ............................................................ 17

Personal Grounding Methods and Equipment ............................................................. 17

Grounding the Work Area ....................................................................................... 17

Recommended Materials and Equipment .................................................................... 18

Operating Guidelines ............................................................................................................. 18

Routine Care ......................................................................................................................... 19

General Cleaning Safety Precautions ......................................................................... 19

Cleaning the Computer Case .................................................................................... 19

Cleaning the Keyboard ............................................................................................ 20

Cleaning the Monitor ............................................................................................... 20

Cleaning the Mouse ................................................................................................ 20

Service Considerations ........................................................................................................... 21

Tools and Software Requirements .............................................................................. 21

Screws ................................................................................................................... 21

Cables and Connectors ............................................................................................ 21

Hard Drives ............................................................................................................ 21

Lithium Coin Cell Battery .......................................................................................... 22

6 Illustrated parts catalog .................................................................................................. 23

Computer major components ................................................................................................... 23

Mass storage devices ............................................................................................................. 25

Sequential part number listing .................................................................................................. 26

7 Removal and Replacement Procedures All-in One (AIO) Chassis ...................................... 28

Preparing to Disassemble the Computer .................................................................................... 28

Small Rear Cover ................................................................................................................... 29

Stand ................................................................................................................................... 30

Left Rear Cover ...................................................................................................................... 31

Optical Drive ......................................................................................................................... 32

Hard Drive ............................................................................................................................ 34

Right Rear Cover .................................................................................................................... 36

Memory ................................................................................................................................ 37

Heat Sink (Thermal Module) .................................................................................................... 39

Processor .............................................................................................................................. 41

WLAN Module ...................................................................................................................... 43

Webcam Module ................................................................................................................... 45

Rear Cover ............................................................................................................................ 47

Inverter Board ........................................................................................................................ 49

Power Button Board ................................................................................................................ 51

System Board Shield ............................................................................................................... 52

vi

Fan ...................................................................................................................................... 53

Speakers ............................................................................................................................... 55

System Board ........................................................................................................................ 57

Stand Bracket ........................................................................................................................ 59

Drive Connectors ................................................................................................................... 60

Front Bezel ............................................................................................................................ 61

Display Panel ........................................................................................................................ 64

Appendix A POST Error Messages ...................................................................................... 66

POST Numeric Codes and Text Messages ................................................................................. 67

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ............................................... 74

Resetting the CMOS Jumper .................................................................................................... 78

Appendix B Connector Pin Assignments ............................................................................. 80

Ethernet BNC ........................................................................................................................ 80

USB ...................................................................................................................................... 80

Microphone .......................................................................................................................... 80

Headphone ........................................................................................................................... 81

Line-in Audio ......................................................................................................................... 81

Line-out Audio ........................................................................................................................ 81

Appendix C Power Cord Set Requirements ......................................................................... 82

General Requirements ............................................................................................................ 82

Japanese Power Cord Requirements ......................................................................................... 82

Country-Specific Requirements ................................................................................................. 83

Appendix D Specifications ................................................................................................. 84

All-in One Models .................................................................................................................. 84

Index ................................................................................................................................. 85

vii

viii

1 Product Features

The HP Compaq 6000 Pro All-In One Business PC offers the following features:

●Processors: Intel® Pentium™ Dual Core, Core™ 2 Duo, and Celeron Core 2 Duo processors up to

65w

●Chipset: Intel G41

●Display panel: 20” 16:9 1600x900 TN CCFL non glare

●Memory: DDR3-1333; 2 SODIMMs, 4 GB maximum

●Optical drive: 1 SlimTray DVDRW

●Graphics: UMA graphics only, GMA X4500

●Power supply: 150W

●Connectivity: Gigabit; b/g/n (1x1 with 1 internal antenna)

●Keyboard: wired

●Mouse: wired

●Webcam: VGA low light, single mic

●Audio: AMD (Realtek ALC269)

●Preinstalled operating systems:

◦Windows 7 Professional Edition 32 with optional XP Mode (Americas)

◦Windows 7 Professional Edition 64 with optional XP Mode (Americas)

◦Windows 7 Starter Edition 32 (Latin America only)

◦Windows 7 Home Basic 64 (Latin America only)

◦FreeDOS (Latin America only)

◦Red Flag Linux (Latin America only)

●Card reader: 6-in-1 using ALCOR Micro AU6433

●SATA drives: 2 total: 1x 3.5" HDD + 1x slim slot ODD @ 3Gb/s

●Side I/O: Card reader, 2x USB-2, Mic-In and Headphone

1

●Rear I/O: Power-In, RJ45, Audio-Out, 4x USB-2

●Expansion slot: 1x half-size – for WLAN only

●Ethernet LAN: Realtek RL8111E 10/100/1000

2 Chapter 1 Product Features

Front Components

Component Component

(1) Webcam LED indicator (optional) (8) Brightness decrease button

(2) Webcam (optional) (9) Drive activity LED

(3) Integrated microphone (optional along w/

webcam)

(10) Power button and LED

(4) 20-inch diagonal 16:9 widescreen 1600 x

900 LCD display

(11) High-performance stereo speakers

(5) Optical drive (12) Adjustable tilt stand

(6) Optical drive eject button (13) HP optical mouse

(7) Brightness increase button (14) HP low-profile keyboard with numeric keypad

Front Components 3

Rear and Side Components

Component Component

(1) Media Card Reader LED (9) Memory access

(2) HP 6-in-1 Media Card Reader (10) (4) USB 2.0 ports

(3) (2) USB 2.0 ports (11) Stereo audio line out

(4) Microphone jack (12) RJ-45 Gigabit Ethernet port

(5) Headphone jack (13) Power connector with LED indicator

(6) Hard drive access (must remove panel) (14) Adjustable tilt stand

(7) Optical drive access (must remove panel) (15) Access cover panel

(8) Removable access panels (must remove

panel)

(16) Lock slot

4 Chapter 1 Product Features

2 Installing and Customizing the

Software

If your computer was not shipped with a Microsoft operating system, some portions of this

documentation do not apply. Additional information is available in online help after you install the

operating system.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating

system is successfully installed. Doing so may cause errors and prevent the operating system from

installing properly.

NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor to

permit the required airflow.

Installing the Operating System

The first time you turn on the computer, the operating system is installed automatically. This process

takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read

and follow the instructions on the screen to complete the installation.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the

software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive, the

installation process could take up to 60 minutes.

If your computer was not shipped with a Microsoft operating system, some portions of this

documentation do not apply. Additional information is available in online help after you install the

operating system.

Downloading Microsoft Windows Updates

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions

on the screen.

2. Once an Internet connection has been established, click the Start button.

3. Select the All Programs menu.

Installing the Operating System 5

4. Click on the Windows Update link.

In Windows 7, the Windows Update screen appears. Click view available updates and

make sure all critical updates are selected. Click the Install button and follow the instructions on

the screen.

It is recommended that you install all of the critical updates and service packs.

5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to

save any files or documents that you may have open before rebooting. Then select Yes to reboot

the machine.

Installing or Upgrading Device Drivers (Windows

systems)

When installing optional hardware devices after the operating system installation is complete, you must

also install the drivers for each of the devices.

If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse

button in the dialog box to locate the i386 folder. This action points the operating system to the

appropriate drivers.

Obtain the latest support software, including support software for the operating system from

http://www.hp.com/support. Select your country and language, select Download drivers and

software (and firmware), enter the model number of the computer, and press Enter.

Protecting the Software

To protect the software from loss or damage, keep a backup copy of all system software, applications,

and related files stored on the hard drive. Refer to the operating system or backup utility documentation

for instructions on making backup copies of your data files.

6 Chapter 2 Installing and Customizing the Software

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:

●Change factory default settings.

●Set the system date and time.

●Set, view, change, or verify the system configuration, including settings for graphics, audio,

storage, communications, and input devices.

●View settings for processor and memory.

●Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media

devices.

●Run hard drive self-tests.

●Establish a supervisor password that controls access to Computer Setup (F10) Utility and the

settings described in this section.

Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access

the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer.

2. Press either Esc or F10 while the “Press the ESC key for Startup Menu” message is displayed at the

bottom of the screen.

Pressing Esc displays a menu that allows you to access different options available at startup.

NOTE: If you do not press Esc or F10 at the appropriate time, you must restart the computer and

again press Esc or F10 when the monitor light turns green to access the utility.

Computer Setup (F10) Utilities 7

3. If you pressed Esc, press F10 to enter Computer Setup.

4. The Computer Setup Utility screen is divided into menu headings and actions.

Five menu headings appear on the Computer Setup Utility screen:

●Main

●Advanced

●Power

●Boot

●Exit

Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and

down) keys to select the option you want, then press Enter. To return to the previous screen, press

Esc.

CAUTION: Do NOT turn the computer power OFF while the ROM is saving the Computer Setup

(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after

exiting the F10 Setup screen.

Computer Setup—Main

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-1 Computer Setup—Main

Option Description

System Time Allows you to set system time.

System Date Allows you to set system date.

System IDs (view only)

Product Name

Serial Number

UUID

SKU Number

Family Name

Asset Tag

Feature Byte

Build ID

Language Allows you to select language.

Floppy Diskette A Specifies the capacity and physical size, if installed.

8 Chapter 3 Computer Setup (F10) Utility

Table 3-1 Computer Setup—Main (continued)

1st Drive

2nd Drive

For each, allows you to set:

●Port Configuration - enable/disable (default is enabled)

Capacity (Size - HDD only; view only)

Transfer mode (view only)

●Smart Support - run HDD self-test for selected channel:

◦SMART Status Check

◦SMART Short Self-Test

◦SMART Extended Self-Test

System Information (view only)

●Installed Memory

●Memory Bank 1

●Memory Bank 2

●BIOS Revision

●Core Version

Computer Setup (F10) Utilities 9

Computer Setup—Advanced

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

WARNING! Setting items on this menu to incorrect values may cause your system to malfunction.

Table 3-2 Computer Setup—Advanced

Option Description

CPU Type (view only)

CPU Speed (view only)

Cache RAM (view only)

Supervisor

Password

Allows you to establish, disable, or change the supervisor password.

User Password Allows you to establish, disable, or change the user password.

NOTE: Only displays if a Supervisor password is set.

Onboard LAN Allows you to disable/enable onboard LAN controller. Default is enabled.

Onboard WLAN Allows you to disable/enable onboard WLAN controller. Default is enabled.

Onboard LAN Boot

ROM

Allows you to disable/enable the boot ROM of the onboard LAN chip. Default is enabled.

Onboard 1394 Allows you to enable/disable all 1394 ports. Default is enabled.

Primary Video

Adapter

Allows you to select the boot display device when more than 2 video options are offered by the

system:

●Integrated (Onboard)

●PCI-E

SATA Controller Allows you to disable/enable the SATA controller. Default is enabled.

SATA Controller

Mode

If SATA Controller is enabled, allows you to set the mode to:

●IDE

●AHCI (default)

Onboard Audio Allows you to set the onboard audio to:

●Auto (default)

●Disabled

●Enabled

USB Ports Allows you to individually disable/enable USB ports. Default is enabled.

Change Supervisor

Password

Allows you to change the supervisor password. Press Enter to change the password. Press Enter

again to disable the password.

10 Chapter 3 Computer Setup (F10) Utility

Computer Setup—Power

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-3 Computer Setup—Power

Option Description

After AC Power

Failure

Allows you to select system restart behavior after power loss:

●Stay Off (default)

●Power On

●Auto

XD(Execute Disable) Disables/enables XD bit. Default is enabled.

Virtualization

Technology

Allows you to enable/disable the virtualization features of the processor. Changing this setting

requires turning the computer off and then back on. Default is disabled.

WOL in S5 Allows you to enable/disable limited (normal shutdown) WOL from S5 support. Default is disabled.

Computer Setup—Boot

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-4 Computer Setup—Boot

Option Description

Boot-time Diagnostic

Screen

Disables/enables POST diagnostic messages display. Default is disabled.

ESC: Boot Menu Enables/disables the ability to press the Esc key to access the boot menu during boot.

F9: Diagnostics Enables/disables the ability to press the F9 key to access the Diagnostics menu during boot.

F10: Setup Enables/disables the ability to press the F10 key to access the Setup menu during boot.

F11: Recovery Enables/disables the ability to press the F11 key to access the recovery menu during boot.

F12: Boot from LAN Enables/disables the ability to press the F12 key to boot from LAN.

Boot Device Priority

1st Boot Device

2nd Boot Device

3rd Boot Device

4th Boot Device

Allows you to specify which device groups will boot first, second, third, and fourth or to disable any

of the four:

●Floppy Group

●CD-ROM Group

●Hard Drive Group

●Network Boot Group

NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system

has started.

Computer Setup (F10) Utilities 11

Table 3-4 Computer Setup—Boot (continued)

Floppy Group Boot

Priority

Specifies boot device priority within removable devices.

Press Enter to select the device, up or down arrow to move the selected device, Enter to select the

device, Esc to abort.

CD-ROM Group Boot

Priority

Specifies boot device priority within CD/DVD drives.

Hard Drive Group

Boot Priority

Specifies boot device priority within hard drives.

Network Group

Boot Priority

Specifies boot device priority within bootable network devices.

Computer Setup—Exit

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-5 Computer Setup—Exit

Option Description

Exit Saving Changes Press Enter to exit saving changes.

Exit Discarding

Changes

Press Enter to exit discarding changes.

Load Setup Defaults Press Enter to load setup defaults.

Discard Changes Press Enter to discard changes.

Save Changes Press Enter to save changes.

Recovering the Configuration Settings

To reset all BIOS Setup options to their default values (including options for Ctrl+F10), you must enter

F10 Setup mode and press F5.

This does not include updates to system date, system time, supervisor password, user

password, and CPU frequency multiplier.

12 Chapter 3 Computer Setup (F10) Utility

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