Page is loading ...
Administrator Guide for
Avaya Communication Manager
03-300509
Issue 2.1
May 2006
© 2006 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc.
can assume no liability for any errors. Changes and corrections to the
information in this document may be incorporated in future releases.
For full legal page information, please see the complete document,
Avaya Legal Page for Software Documentation,
Document number 03-600758.
To locate this document on the website, simply go to
http://www.avaya.com/support
and search for the document
number in the search box.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions
to the original published version of this documentation unless such
modifications, additions, or deletions were performed by Avaya.
Customer and/or End User agree to indemnify and hold harmless Avaya,
Avaya's agents, servants and employees against all claims, lawsuits,
demands and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked
Web sites referenced elsewhere within this documentation, and Avaya
does not necessarily endorse the products, services, or information
described or offered within them. We cannot guarantee that these links
will work all of the time and we have no control over the availability of the
linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the following Web site:
http://www.avaya.com/support
Copyright
Except where expressly stated otherwise, the Product is protected by
copyright and other laws respecting proprietary rights. Unauthorized
reproduction, transfer, and or use can be a criminal, as well as a civil,
offense under the applicable law.
Avaya support
Avaya provides a telephone number for you to use to report problems or
to ask questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site:
http://www.avaya.com/support
Issue 2.1 May 2006 3
About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Conventions used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Admonishments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Related Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How to obtain Avaya books on the Web . . . . . . . . . . . . . . . . . . . . . . . 20
How to order documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
How to comment on this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 1: System Basics . . . . . . . . . . . . . . . . . . . . . . . . . 23
Logging into the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Logging off the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Setting Command Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Establishing Daylight Savings Rules. . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting Time of Day Clock Synchronization . . . . . . . . . . . . . . . . . . . . . 36
Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using the Bulletin Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Saving Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Performing Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Chapter 2: Planning the System . . . . . . . . . . . . . . . . . . . . . . 51
Understanding Your Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . 51
Understanding the Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Controlling the features your users can access. . . . . . . . . . . . . . . . . . . 59
System-wide settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Changing system parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Setting WAN bandwidth limits between network regions. . . . . . . . . . . . . . 61
Administering Treatment for Denied or Invalid Calls . . . . . . . . . . . . . . . . 63
Setting up Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Receiving Notification in an Emergency . . . . . . . . . . . . . . . . . . . . . . . 70
Notifying a Digital Pager of an Emergency . . . . . . . . . . . . . . . . . . . . . 73
Other Useful Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Controlling the Calls Your Users Can Make and Receive. . . . . . . . . . . . . . 76
Station Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Contents
Contents
4 Administrator Guide for Avaya Communication Manager
Chapter 3: Managing Telephones . . . . . . . . . . . . . . . . . . . . . 81
Installing New Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Adding New Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using Templates to Add Telephones . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using an Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Customizing Your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Upgrading Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Swapping Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Using ACTR to Move Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using TTI to Move Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Removing Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Adding a Fax or Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Adding an IP Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Adding an IP Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Setting up Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Chapter 4: Managing Telephone Features . . . . . . . . . . . . . . . . . 127
Adding Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Telephone Feature Buttons Table . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Adding Abbreviated Dialing Lists . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Setting up Bridged Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . 158
Setting up an Extension to Cellular Feature Access Button . . . . . . . . . . . . 162
Setting up Terminal Self-Administration . . . . . . . . . . . . . . . . . . . . . . . 164
Setting Up Enterprise Mobility User . . . . . . . . . . . . . . . . . . . . . . . . . 166
Chapter 5: Managing Attendant Consoles. . . . . . . . . . . . . . . . . 175
Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Adding an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Attendant Console Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . 182
Setting Console Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Removing an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Providing Backup for an Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . 191
Chapter 6: Managing Displays . . . . . . . . . . . . . . . . . . . . . . . 193
Displaying Caller Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Displaying ANI Calling Party Information . . . . . . . . . . . . . . . . . . . . . . 193
Contents
Issue 2.1 May 2006 5
Displaying ICLID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Changing the Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Setting up Directory Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Chapter 7: Handling Incoming Calls . . . . . . . . . . . . . . . . . . . . 209
Setting up Basic Call Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Setting up Advanced Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . 213
Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Setting up Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Adding Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Managing Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Managing Vectors and VDNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Understanding Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . 284
Assigning a Terminating Extension Group . . . . . . . . . . . . . . . . . . . . . 285
Chapter 8: Routing Outgoing Calls. . . . . . . . . . . . . . . . . . . . . 287
World Class Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Managing Calling Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Assigning ARS FAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Displaying ARS Analysis Information . . . . . . . . . . . . . . . . . . . . . . . . 290
Understanding ARS Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Setting up Multiple Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Routing with Multiple Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Modifying Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Overriding Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Defining ARS Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Setting up Time of Day Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Location by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Chapter 9: Managing MultiMedia Calling . . . . . . . . . . . . . . . . . 321
Multimedia Applications Server Interface . . . . . . . . . . . . . . . . . . . . . . 321
Multimedia Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Understanding the Multimedia Complex . . . . . . . . . . . . . . . . . . . . . . . 367
Enhanced Mode MM Complex . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Contents
6 Administrator Guide for Avaya Communication Manager
Chapter 10: Setting Up Telecommuting . . . . . . . . . . . . . . . . . . 403
Configuring Avaya Communication
Manager for Telecommuting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
Setting up Personal Station Access . . . . . . . . . . . . . . . . . . . . . . . . . 405
Creating a Station Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Assigning an Extender Password . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Assigning Coverage Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Installing Home Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
Setting up Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
Changing Telecommuting Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 421
Chapter 11: Enhancing System Security. . . . . . . . . . . . . . . . . . 425
Basic Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
Preventing Toll Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
Physical Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428
System Security Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428
Adding Logins and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
Changing a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Displaying a Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
Removing a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
Using Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Changing Login Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444
Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
Using Busy Verify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447
Setting up Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 449
Setting up Security Violations Notification . . . . . . . . . . . . . . . . . . . . . 453
Using Station Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458
Dealing with Security Violations . . . . . . . . . . . . . . . . . . . . . . . . . . . 460
Chapter 12: Managing Trunks . . . . . . . . . . . . . . . . . . . . . . . 461
Tips for Working with Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . 461
Adding a CO, FX, or WATS Trunk Group. . . . . . . . . . . . . . . . . . . . . . . 464
Adding a DID Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467
Adding a PCOL Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
Adding a Tie or Access Trunk Group. . . . . . . . . . . . . . . . . . . . . . . . . 473
Adding a DIOD Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475
Contents
Issue 2.1 May 2006 7
Setting up Digital Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475
Adding Trunks to a Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 481
Removing Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483
Inserting and Absorbing Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484
Administering Trunks for Listed Directory Numbers . . . . . . . . . . . . . . . . 485
Administering Answer Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . 487
Administering ISDN Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 488
Chapter 13: Managing Announcements . . . . . . . . . . . . . . . . . . 493
Getting Started with the VAL or G700 Virtual VAL . . . . . . . . . . . . . . . . . 493
Chapter 14: Managing Group Communications. . . . . . . . . . . . . . 497
Setting up Voice Paging Over Loudspeakers . . . . . . . . . . . . . . . . . . . . 497
Setting up Chime Paging Over Loudspeakers. . . . . . . . . . . . . . . . . . . . 501
Paging Over Speakerphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505
Paging Users Who are on Active Calls. . . . . . . . . . . . . . . . . . . . . . . . 508
Using Telephones as Intercoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 509
Setting up Automatic Answer Intercom Calls . . . . . . . . . . . . . . . . . . . . 513
Observing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515
Chapter 15: Managing Data Calls. . . . . . . . . . . . . . . . . . . . . . 517
Types of Data Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517
Data Call Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518
Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525
Data Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526
Data Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527
Default Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528
Data Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529
Data-Only Off-Premises Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 531
Data Modules — General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532
Administered Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535
Modem Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541
PC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543
Wideband Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546
CallVisor Adjunct-Switch Applications Interface . . . . . . . . . . . . . . . . . . 558
Setting up CallVisor ASAI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560
Contents
8 Administrator Guide for Avaya Communication Manager
Chapter 16: Administering Media Servers. . . . . . . . . . . . . . . . . 563
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563
Administering the G700 Media Gateway . . . . . . . . . . . . . . . . . . . . . . . 564
Administering the Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 569
Setting up Processor Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576
Administering Call-processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587
Administering SNMP Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601
Chapter 17: Collecting Billing Information. . . . . . . . . . . . . . . . . 627
Collecting Information About Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 627
Recording Calls Between Users on the Same Server. . . . . . . . . . . . . . . . 630
Tracking Calls by Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . 632
Forcing Users to Enter Account Codes . . . . . . . . . . . . . . . . . . . . . . . 633
Receiving Call-Charge Information. . . . . . . . . . . . . . . . . . . . . . . . . . 635
Viewing Call Charge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 637
Chapter 18: Telephone Reference . . . . . . . . . . . . . . . . . . . . . 639
500 telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640
2400 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640
2500-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641
4600-series IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641
6200-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645
6400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649
7100-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654
7300-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655
731x-series hybrid telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 658
7400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 663
ISDN telephones (7500s & 8500s) . . . . . . . . . . . . . . . . . . . . . . . . . . 679
8110 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684
8400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684
CALLMASTER telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691
Cordless telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695
Internet Protocol (IP) Softphones . . . . . . . . . . . . . . . . . . . . . . . . . . 698
Contents
Issue 2.1 May 2006 9
Chapter 19: Screen Reference . . . . . . . . . . . . . . . . . . . . . . . 705
AAR and ARS Digit Analysis Table . . . . . . . . . . . . . . . . . . . . . . . . . . 705
AAR and ARS Digit Conversion Table . . . . . . . . . . . . . . . . . . . . . . . . 711
Abbreviated Dialing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715
Access Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725
Administered Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731
Agent LoginID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737
Alias Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 745
Alphanumeric Dialing Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747
Announcements/Audio Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . 749
ARS Toll Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 755
Attendant Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 756
Audio Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774
Audix-MSA Node Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 775
Authorization Code — COR Mapping . . . . . . . . . . . . . . . . . . . . . . . . 776
Best Service Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 778
Bulletin Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 781
Button Type Customization Restrictions. . . . . . . . . . . . . . . . . . . . . . . 784
Call Vector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786
CAMA Numbering Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 792
Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794
CDR System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794
Change Station Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806
Circuit Packs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809
Class of Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809
Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 827
Code Calling IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 831
Command Permission Categories . . . . . . . . . . . . . . . . . . . . . . . . . . 832
Communication Interface Processor Channels . . . . . . . . . . . . . . . . . . . 837
Configuration Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 837
Console Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 842
Coverage Answer Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 856
Coverage Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858
Crisis Alert System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 863
CTI Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 867
Customer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871
Contents
10 Administrator Guide for Avaya Communication Manager
Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 872
Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905
Daylight Savings Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 908
DCS to QSIG TSC Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 911
Dial Plan Analysis Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 913
Dial Plan Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 917
Digit Absorption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 920
DS1 Circuit Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 921
Enable File Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 944
Enable Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 945
Extended Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 947
Extensions Administered
to have an MCT-Control Button . . . . . . . . . . . . . . . . . . . . . . . . . . . 949
Extensions to Call Which Activate Features by Name . . . . . . . . . . . . . . . 950
Feature Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 952
Feature-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 972
Firmware Station Download. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1058
Group Paging Using Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1060
Holiday Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1063
Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1066
Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1082
Incoming Call Handling Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . 1111
Integrated Announcement Boards . . . . . . . . . . . . . . . . . . . . . . . . . . 1116
Integrated Announcement Translations . . . . . . . . . . . . . . . . . . . . . . . 1118
Intercom Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1119
Inter-Exchange Carrier (IXC) Codes . . . . . . . . . . . . . . . . . . . . . . . . . 1122
Intra-Switch CDR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1124
IP Address Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1126
IP Codec Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1129
IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1137
IP Network Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1148
IP Node Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1165
IP-Options System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 1167
IP Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1175
IP Server Interface (IPSI) Administration . . . . . . . . . . . . . . . . . . . . . . 1179
IP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1184
Contents
Issue 2.1 May 2006 11
ISDN Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1191
ISDN Numbering Calling Party Number Conversion for Tandem Calls . . . . . . 1191
ISDN Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1195
ISDN-BRI Trunk Circuit Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1224
Language Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1236
Listed Directory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1266
Local Survivable Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1268
Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1268
Location Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1273
Login Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1282
Loudspeaker Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1290
Media-Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1294
Mode Code Related System Parameters. . . . . . . . . . . . . . . . . . . . . . . 1295
Modem Pool Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1299
MOH Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1307
Multifrequency-Signaling-Related
Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1308
Multiple Level Precedence & Preemption (MLPP) Parameters . . . . . . . . . . . 1335
Music Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1341
Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1344
Node Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1345
Node Number Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1346
Numbering — Private Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1348
Numbering — Public/Unknown Format . . . . . . . . . . . . . . . . . . . . . . . 1351
Off-PBX Telephone Configuration Set . . . . . . . . . . . . . . . . . . . . . . . . 1355
Off-PBX Telephone Feature-Name-Extensions . . . . . . . . . . . . . . . . . . . 1355
Off-PBX Telephone Station-Mapping . . . . . . . . . . . . . . . . . . . . . . . . . 1355
Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1356
Partition Routing Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1356
Personal CO Line Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1358
Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1362
Precedence Routing Digit Analysis Table . . . . . . . . . . . . . . . . . . . . . . 1364
Precedence Routing Digit Conversion Table . . . . . . . . . . . . . . . . . . . . 1366
PRI Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1370
Processor Channel Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 1375
QSIG to DCS TSC Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1379
Contents
12 Administrator Guide for Avaya Communication Manager
Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1381
Remote Call Coverage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1387
Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1388
RHNPA Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1390
Route Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1392
Security-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . . 1403
Signaling Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1411
Site Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1432
Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1433
Stations With Off-PBX Telephone Integration . . . . . . . . . . . . . . . . . . . . 1484
Survivable ARS Analysis Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1491
Survivable Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1494
System Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1503
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1504
System Parameters Call Coverage/Call Forwarding . . . . . . . . . . . . . . . . 1505
System Parameters CDR (Call Detail Recording) . . . . . . . . . . . . . . . . . . 1514
System Parameters Country-Options . . . . . . . . . . . . . . . . . . . . . . . . 1514
System-Parameters Customer-Options . . . . . . . . . . . . . . . . . . . . . . . 1521
System Parameters - Duplication. . . . . . . . . . . . . . . . . . . . . . . . . . . 1552
System Parameters - ESS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1553
System Parameters - Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1560
System Parameters - IP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 1560
System Parameters Media Gateway Automatic Recovery Rule . . . . . . . . . . 1560
System Parameters - Mode Code. . . . . . . . . . . . . . . . . . . . . . . . . . . 1564
System Parameters - Multifrequency Signaling . . . . . . . . . . . . . . . . . . . 1565
System Parameters OCM Call Classification . . . . . . . . . . . . . . . . . . . . 1565
System Parameters - SCCAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1569
System Parameters - Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1571
Telecommuting Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1571
Tenant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1572
Terminal Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1575
Terminating Extension Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1581
TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1584
Time of Day Coverage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1587
Time of Day Routing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1588
Toll Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1590
Contents
Issue 2.1 May 2006 13
Tone Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1594
Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1598
Uniform Dial Plan Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1683
Uniform Dial Plan Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1684
Variables for Vectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1688
Vector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1691
Vector Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1692
Virtual MAC Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1707
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1709
Contents
14 Administrator Guide for Avaya Communication Manager
Overview
Issue 2.1 May 2006 15
About this book
Overview
Avaya Communication Manager is the centerpiece of Avaya applications. Running on a variety
of Avaya Media Servers and DEFINITY
Servers, and providing control to Avaya Media
Gateways and Avaya communications devices, Communication Manager can be designed to
operate in either a distributed or networked call processing environment.
Communication Manager carries forward all of a customer’s current DEFINITY capabilities, plus
offers all the enhancements that enable them to take advantage of new distributed
technologies, increased scalability, and redundancy. Communication Manager evolved from
DEFINITY software and delivers no-compromise enterprise IP solutions.
Communication Manager is an open, scalable, highly reliable and secure telephony application.
The software provides user and system management functionality, intelligent call routing,
application integration and extensibility, and enterprise communications networking.
Purpose of this book
This book describes the procedures and screens used in administering the most recent release
of Communication Manager running on any of the following:
● Avaya media servers
- DEFINITY servers
- S8100, S8300, S8400, S8500, or S8700 Series Media Servers
● Avaya media servers configured as a Local Survivable Processor (LSP).
● Avaya media gateways
- MCC1 or SCC1 Media Gateways
- G250, G350, G600, G650, or G700 Media Gateways
Newer releases of Communication Manager contain all the features of prior releases.
Intended audience
This document is intended for system administrators and managers, for users interested in
information about specific features, and Avaya personnel responsible for planning, designing,
configuring, selling, and supporting the system.
About this book
16 Administrator Guide for Avaya Communication Manager
Contents
This document includes the following chapters:
● Chapter 1: System Basics tells you how to log in and log off, set permissions for others
who use the administration terminal, set daylight savings rules, set the system date and
time, post messages, and back up the information you administer.
● Chapter 2: Planning the System provides information on system-wide functions. It explains
how to read, use, and make simple changes to your dial plan, and how to assign feature
access codes.
● Chapter 3: Managing Telephones explains how to add, swap, and remove telephones, and
how to customize a telephone, for Communication Manager administrators.
● Chapter 4: Managing Telephone Features explains how to administer feature buttons for
your users’ telephones.
● Chapter 5: Managing Attendant Consoles explains attendant console feature buttons, and
tells you how to change, move, or add attendant consoles.
● Chapter 6: Managing Displays provides information on the messages that appear on the
read-out screen on display telephones.
● Chapter 7: Handling Incoming Calls shows you how to set up call coverage for incoming
calls to be sure that incoming calls are answered when the called party is unavailable.
● Chapter 8: Routing Outgoing Calls explains how Avaya Communication Manager handles
outgoing calls and tells you how to modify call restrictions and your routing plan.
● Chapter 9: Managing MultiMedia Calling describes the Multimedia Applications Server
Interface (MASI), and provides instructions on administration, monitoring, and
troubleshooting. This section also provides information on Multimedia Call Handling
(MMCH), which enables users to control voice, video, and data transmissions using a
telephone and PC.
● Chapter 10: Setting Up Telecommuting provides information on system-wide settings and
individual user administration for telecommuting.
● Chapter 11: Enhancing System Security provides information on analyzing and setting up
basic system security, preventing toll fraud, using logins and permissions and passwords,
and dealing with security violations.
● Chapter 12: Managing Trunks contains procedures for working with analog and digital
trunks. Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk
groups are not covered in this manual.
● Chapter 13: Managing Announcements tells you how to record, save, copy, restore and
delete announcements.
Conventions used
Issue 2.1 May 2006 17
● Chapter 14: Managing Group Communications shows you how to administer your system
so users can page other users or use their telephones as intercoms. You can also give
specific users permission to monitor other users’ calls or to interrupt active calls with
important messages.
● Chapter 15: Managing Data Calls describes the system features available to enable data
communications.
● Chapter 16: Administering Media Servers describes how to administer an Avaya S8700
Series Media Server and an Avaya G700 Media Gateway and the Avaya S8300 Media
Server.
● Chapter 17: Collecting Billing Information provides information on account codes, and on
tracking and collecting information about calls.
● Chapter 18: Telephone Reference describes many of the telephones that you can connect
to Communication Manager. It also describes the unique features and buttons for each
telephone series to help you administer your user telephones.
● Chapter 19: Screen Reference provides a brief description and a graphic representation of
the Communication Manager screens used for administration. It also lists the valid values
for fields on the screens, and describes when and why to use each value.
Conventions used
Become familiar with the following terms and conventions. They help you use this book with
Communication Manager.
● A "screen" is the display of fields and prompts that appear on a terminal monitor.
See the Screen Reference
chapter for an example of a screen and how it is shown in this
book.
● We use the term "telephone" in this book. Other Avaya books might refer to telephones as
voice terminals, stations, or endpoints.
● Keys and buttons are printed in a bold font: Key.
● Titles of screens are printed in a bold font: Screen Name.
● Names of fields are printed in a bold font: Field Name.
● Text (other than commands) that you need to type into a field are printed in a bold font:
text.
● Commands are printed in a bold constant width font: command.
● Variables are printed in a bold constant width italic font: variable.
About this book
18 Administrator Guide for Avaya Communication Manager
● We show complete commands in this book, but you can always use an abbreviated
version of the command. For example, instead of typing list configuration
station, you can type list config sta.
● If you need help constructing a command or completing a field, remember to use Help.
- When you press Help at any point on the command line, the system displays a list of
available commands.
- When you press Help with your cursor in a field on a screen, the system displays a list of
valid entries for that field.
● Messages that the system displays are printed in a constant width font: system message.
● To move to a certain field on a screen, you can use the Tab key, directional arrows, or the
Enter key on your keyboard.
● If you use terminal emulation software, you need to determine what keys correspond to
Enter, Return, Cancel, Help, and Next Page keys.
● We show commands and screens from the newest release of Communication Manager. If
your system has an older version of Communication Manager installed, substitute the
appropriate commands for your system and see the manuals you have available.
● The status line or message line can be found near the bottom of your monitor. This is
where the system displays messages for you. Check the message line to see how the
system responds to your input. Write down the message if you need to call the helpline.
● When a procedure requires you to press Enter to save your changes, the screen clears.
The cursor returns to the command prompt. The message line shows "command
successfully completed" to indicate that the system accepted your changes.
Admonishments
Admonishments that might appear in this book have the following meanings:
Note:
Note: Draws attention to information that you must heed.
Tip:
Tip: Draws attention to information that you might find helpful.
!
CAUTION:
CAUTION: Denotes possible harm to software, possible loss of data, or possible service
interruptions.
!
WARNING:
WARNING: Denotes possible harm to hardware or equipment.
Trademarks
Issue 2.1 May 2006 19
!
DANGER
:
DANGER: Denotes possible harm or injury to your body.
!
SECURITY ALERT:
SECURITY ALERT: Denotes when system administration might leave your system open to toll fraud.
Trademarks
All trademarks identified by
®
or ™ are registered trademarks or trademarks, respectively, of
Avaya, Inc. All other trademarks are the property of their respective owners.
Related Resources
The following documents provide additional information.
Administration for Network Connectivity for Avaya Communication Manager, 555-233-504
ATM Installation, Upgrades, and Administration using Avaya Communication Manager,
555-233-124
Avaya Application Solutions -- IP Telephony Deployment Guide, 555-245-600
Avaya Business Advocate User Guide, 07-300653
Avaya Call Center Release Automatic Call Distribution (ACD) Guide, 07-300478
Avaya Call Center Release Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300477
Avaya Communication Manager Advanced Administration Quick Reference, 03-300364
Avaya Communication Manager Basic Administration Quick Reference, 03-300363
Avaya Communication Manager Basic Diagnostics Quick Reference, 03-300365
Avaya Remote Feature Activation (RFA) User Guide, 03-300149
Avaya Toll Fraud and Security Handbook, 555-025-600
Converged Communications Server Installation and Administration, 555-245-705
DEFINITY Communications Systems Generic 2.2 and Generic 3 Version 2 DS1/CEPT1/ISDN
PRI Reference, 555-025-107
DEFINITY Enterprise Communications Server Release 1.1 Getting Started with the Avaya R300
Remote Office Communicator, 555-233-769
Feature Description and Implementation for Avaya Communication Manager, 555-245-205
Hardware Description and Reference for Avaya Communication Manager, 555-245-207
About this book
20 Administrator Guide for Avaya Communication Manager
Installation, Upgrades and Additions for Avaya CMC1 Media Gateways, 555-233-118
Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers,
03-300430
Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers,
03-300431
Maintenance Procedures for Avaya Communication Manager, Media Gateways and Servers,
03-300432
Overview for Avaya Communication Manager, 03-300468
Reports for Avaya Communication Manager, 555-233-505
System Capacities Table for Avaya Communication Manager on Avaya Media Servers,
03-300511
Using the Avaya Enterprise Survivable Servers (ESS), 03-300428
What’s New in Avaya Communication Manager, 03-300682
For documents not listed here, go to http://www.avaya.com.
Select Support and then Product
Documentation.
How to obtain Avaya books on the Web
If you have internet access, you can view and download the latest version of Avaya
documentation products. To view any book, you must have a copy of Adobe Acrobat Reader.
Note:
Note: If you don’t have Acrobat Reader, you can get a free copy at
http://www.adobe.com
.
For example, to access an electronic version of this book:
1. Access the Avaya Web site at http://www.avaya.com/support/
.
2. Click Product Documentation.
3. To find a specific book, type the document number (for example, 03-300509 for this book) in
the Search Support text box, and then click GO.
4. In the resulting list, locate the latest version of the document, and then click the document
title to view the latest version of the book.
/