Avaya Communication Manager Administrator's Manual

Administrator Guide for

Avaya Communication Manager

03-300509

Issue 2.1

May 2006

Notice

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc.

can assume no liability for any errors. Changes and corrections to the

information in this document may be incorporated in future releases.

For full legal page information, please see the complete document,

Avaya Legal Page for Software Documentation,

Document number 03-600758.

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Avaya Inc. is not responsible for any modifications, additions, or deletions

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Avaya's agents, servants and employees against all claims, lawsuits,

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modifications, additions or deletions to this documentation to the extent

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Avaya Inc. provides a limited warranty on this product. Refer to your

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addition, Avaya’s standard warranty language, as well as information

regarding support for this product, while under warranty, is available

through the following Web site:

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Except where expressly stated otherwise, the Product is protected by

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reproduction, transfer, and or use can be a criminal, as well as a civil,

offense under the applicable law.

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Avaya provides a telephone number for you to use to report problems or

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Issue 2.1 May 2006 3

About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Conventions used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Admonishments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Related Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

How to obtain Avaya books on the Web . . . . . . . . . . . . . . . . . . . . . . . 20

How to order documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

How to comment on this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 1: System Basics . . . . . . . . . . . . . . . . . . . . . . . . . 23

Logging into the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Logging off the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Setting Command Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Establishing Daylight Savings Rules. . . . . . . . . . . . . . . . . . . . . . . . . 33

Setting Time of Day Clock Synchronization . . . . . . . . . . . . . . . . . . . . . 36

Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using the Bulletin Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Saving Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Performing Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Chapter 2: Planning the System . . . . . . . . . . . . . . . . . . . . . . 51

Understanding Your Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . 51

Understanding the Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Controlling the features your users can access. . . . . . . . . . . . . . . . . . . 59

System-wide settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Changing system parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Setting WAN bandwidth limits between network regions. . . . . . . . . . . . . . 61

Administering Treatment for Denied or Invalid Calls . . . . . . . . . . . . . . . . 63

Setting up Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Receiving Notification in an Emergency . . . . . . . . . . . . . . . . . . . . . . . 70

Notifying a Digital Pager of an Emergency . . . . . . . . . . . . . . . . . . . . . 73

Other Useful Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Controlling the Calls Your Users Can Make and Receive. . . . . . . . . . . . . . 76

Station Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Contents

4 Administrator Guide for Avaya Communication Manager

Chapter 3: Managing Telephones . . . . . . . . . . . . . . . . . . . . . 81

Installing New Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Adding New Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Templates to Add Telephones . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using an Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Customizing Your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Upgrading Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Swapping Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Using ACTR to Move Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Using TTI to Move Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Removing Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Adding a Fax or Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Adding an IP Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Adding an IP Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Setting up Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Chapter 4: Managing Telephone Features . . . . . . . . . . . . . . . . . 127

Adding Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Telephone Feature Buttons Table . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Adding Abbreviated Dialing Lists . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Setting up Bridged Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . 158

Setting up an Extension to Cellular Feature Access Button . . . . . . . . . . . . 162

Setting up Terminal Self-Administration . . . . . . . . . . . . . . . . . . . . . . . 164

Setting Up Enterprise Mobility User . . . . . . . . . . . . . . . . . . . . . . . . . 166

Chapter 5: Managing Attendant Consoles. . . . . . . . . . . . . . . . . 175

Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Adding an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Attendant Console Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . 182

Setting Console Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Removing an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Providing Backup for an Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . 191

Chapter 6: Managing Displays . . . . . . . . . . . . . . . . . . . . . . . 193

Displaying Caller Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Displaying ANI Calling Party Information . . . . . . . . . . . . . . . . . . . . . . 193

Contents

Issue 2.1 May 2006 5

Displaying ICLID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Changing the Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Setting up Directory Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Chapter 7: Handling Incoming Calls . . . . . . . . . . . . . . . . . . . . 209

Setting up Basic Call Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Setting up Advanced Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . 213

Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Setting up Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Adding Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Managing Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Managing Vectors and VDNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Understanding Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . 284

Assigning a Terminating Extension Group . . . . . . . . . . . . . . . . . . . . . 285

Chapter 8: Routing Outgoing Calls. . . . . . . . . . . . . . . . . . . . . 287

World Class Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Managing Calling Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Assigning ARS FAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Displaying ARS Analysis Information . . . . . . . . . . . . . . . . . . . . . . . . 290

Understanding ARS Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Setting up Multiple Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Routing with Multiple Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Modifying Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Overriding Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Defining ARS Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Setting up Time of Day Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Location by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Chapter 9: Managing MultiMedia Calling . . . . . . . . . . . . . . . . . 321

Multimedia Applications Server Interface . . . . . . . . . . . . . . . . . . . . . . 321

Multimedia Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Understanding the Multimedia Complex . . . . . . . . . . . . . . . . . . . . . . . 367

Enhanced Mode MM Complex . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Contents

6 Administrator Guide for Avaya Communication Manager

Chapter 10: Setting Up Telecommuting . . . . . . . . . . . . . . . . . . 403

Configuring Avaya Communication

Manager for Telecommuting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

Setting up Personal Station Access . . . . . . . . . . . . . . . . . . . . . . . . . 405

Creating a Station Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . 408

Assigning an Extender Password . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

Assigning Coverage Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

Installing Home Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Setting up Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

Changing Telecommuting Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 421

Chapter 11: Enhancing System Security. . . . . . . . . . . . . . . . . . 425

Basic Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Preventing Toll Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

Physical Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

System Security Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

Adding Logins and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

Changing a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436

Displaying a Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Removing a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Using Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Changing Login Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446

Using Busy Verify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447

Setting up Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 449

Setting up Security Violations Notification . . . . . . . . . . . . . . . . . . . . . 453

Using Station Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458

Dealing with Security Violations . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Chapter 12: Managing Trunks . . . . . . . . . . . . . . . . . . . . . . . 461

Tips for Working with Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . 461

Adding a CO, FX, or WATS Trunk Group. . . . . . . . . . . . . . . . . . . . . . . 464

Adding a DID Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467

Adding a PCOL Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Adding a Tie or Access Trunk Group. . . . . . . . . . . . . . . . . . . . . . . . . 473

Adding a DIOD Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

Contents

Issue 2.1 May 2006 7

Setting up Digital Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

Adding Trunks to a Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

Removing Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483

Inserting and Absorbing Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484

Administering Trunks for Listed Directory Numbers . . . . . . . . . . . . . . . . 485

Administering Answer Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Administering ISDN Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 488

Chapter 13: Managing Announcements . . . . . . . . . . . . . . . . . . 493

Getting Started with the VAL or G700 Virtual VAL . . . . . . . . . . . . . . . . . 493

Chapter 14: Managing Group Communications. . . . . . . . . . . . . . 497

Setting up Voice Paging Over Loudspeakers . . . . . . . . . . . . . . . . . . . . 497

Setting up Chime Paging Over Loudspeakers. . . . . . . . . . . . . . . . . . . . 501

Paging Over Speakerphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505

Paging Users Who are on Active Calls. . . . . . . . . . . . . . . . . . . . . . . . 508

Using Telephones as Intercoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

Setting up Automatic Answer Intercom Calls . . . . . . . . . . . . . . . . . . . . 513

Observing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Chapter 15: Managing Data Calls. . . . . . . . . . . . . . . . . . . . . . 517

Types of Data Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

Data Call Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518

Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525

Data Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526

Data Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

Default Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

Data Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Data-Only Off-Premises Extensions . . . . . . . . . . . . . . . . . . . . . . . . . 531

Data Modules — General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

Administered Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

Modem Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

PC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543

Wideband Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546

CallVisor Adjunct-Switch Applications Interface . . . . . . . . . . . . . . . . . . 558

Setting up CallVisor ASAI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560

Contents

8 Administrator Guide for Avaya Communication Manager

Chapter 16: Administering Media Servers. . . . . . . . . . . . . . . . . 563

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563

Administering the G700 Media Gateway . . . . . . . . . . . . . . . . . . . . . . . 564

Administering the Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 569

Setting up Processor Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576

Administering Call-processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

Administering SNMP Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601

Chapter 17: Collecting Billing Information. . . . . . . . . . . . . . . . . 627

Collecting Information About Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 627

Recording Calls Between Users on the Same Server. . . . . . . . . . . . . . . . 630

Tracking Calls by Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . 632

Forcing Users to Enter Account Codes . . . . . . . . . . . . . . . . . . . . . . . 633

Receiving Call-Charge Information. . . . . . . . . . . . . . . . . . . . . . . . . . 635

Viewing Call Charge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 637

Chapter 18: Telephone Reference . . . . . . . . . . . . . . . . . . . . . 639

500 telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640

2400 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640

2500-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

4600-series IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

6200-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645

6400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

7100-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

7300-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

731x-series hybrid telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 658

7400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 663

ISDN telephones (7500s & 8500s) . . . . . . . . . . . . . . . . . . . . . . . . . . 679

8110 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684

8400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684

CALLMASTER telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691

Cordless telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

Internet Protocol (IP) Softphones . . . . . . . . . . . . . . . . . . . . . . . . . . 698

Contents

Issue 2.1 May 2006 9

Chapter 19: Screen Reference . . . . . . . . . . . . . . . . . . . . . . . 705

AAR and ARS Digit Analysis Table . . . . . . . . . . . . . . . . . . . . . . . . . . 705

AAR and ARS Digit Conversion Table . . . . . . . . . . . . . . . . . . . . . . . . 711

Abbreviated Dialing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715

Access Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725

Administered Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731

Agent LoginID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737

Alias Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 745

Alphanumeric Dialing Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747

Announcements/Audio Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . 749

ARS Toll Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 755

Attendant Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 756

Audio Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774

Audix-MSA Node Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 775

Authorization Code — COR Mapping . . . . . . . . . . . . . . . . . . . . . . . . 776

Best Service Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 778

Bulletin Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 781

Button Type Customization Restrictions. . . . . . . . . . . . . . . . . . . . . . . 784

Call Vector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786

CAMA Numbering Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 792

Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794

CDR System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794

Change Station Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806

Circuit Packs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

Class of Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 827

Code Calling IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 831

Command Permission Categories . . . . . . . . . . . . . . . . . . . . . . . . . . 832

Communication Interface Processor Channels . . . . . . . . . . . . . . . . . . . 837

Configuration Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 837

Console Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 842

Coverage Answer Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 856

Coverage Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858

Crisis Alert System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

CTI Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 867

Customer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871

Contents

10 Administrator Guide for Avaya Communication Manager

Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 872

Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905

Daylight Savings Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 908

DCS to QSIG TSC Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 911

Dial Plan Analysis Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 913

Dial Plan Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 917

Digit Absorption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 920

DS1 Circuit Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 921

Enable File Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 944

Enable Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 945

Extended Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 947

Extensions Administered

to have an MCT-Control Button . . . . . . . . . . . . . . . . . . . . . . . . . . . 949

Extensions to Call Which Activate Features by Name . . . . . . . . . . . . . . . 950

Feature Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 952

Feature-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 972

Firmware Station Download. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1058

Group Paging Using Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1060

Holiday Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1063

Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1066

Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1082

Incoming Call Handling Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . 1111

Integrated Announcement Boards . . . . . . . . . . . . . . . . . . . . . . . . . . 1116

Integrated Announcement Translations . . . . . . . . . . . . . . . . . . . . . . . 1118

Intercom Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1119

Inter-Exchange Carrier (IXC) Codes . . . . . . . . . . . . . . . . . . . . . . . . . 1122

Intra-Switch CDR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1124

IP Address Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1126

IP Codec Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1129

IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1137

IP Network Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1148

IP Node Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1165

IP-Options System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 1167

IP Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1175

IP Server Interface (IPSI) Administration . . . . . . . . . . . . . . . . . . . . . . 1179

IP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1184

Contents

Issue 2.1 May 2006 11

ISDN Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1191

ISDN Numbering Calling Party Number Conversion for Tandem Calls . . . . . . 1191

ISDN Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1195

ISDN-BRI Trunk Circuit Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1224

Language Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1236

Listed Directory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1266

Local Survivable Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1268

Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1268

Location Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1273

Login Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1282

Loudspeaker Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1290

Media-Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1294

Mode Code Related System Parameters. . . . . . . . . . . . . . . . . . . . . . . 1295

Modem Pool Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1299

MOH Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1307

Multifrequency-Signaling-Related

Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1308

Multiple Level Precedence & Preemption (MLPP) Parameters . . . . . . . . . . . 1335

Music Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1341

Network Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1344

Node Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1345

Node Number Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1346

Numbering — Private Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1348

Numbering — Public/Unknown Format . . . . . . . . . . . . . . . . . . . . . . . 1351

Off-PBX Telephone Configuration Set . . . . . . . . . . . . . . . . . . . . . . . . 1355

Off-PBX Telephone Feature-Name-Extensions . . . . . . . . . . . . . . . . . . . 1355

Off-PBX Telephone Station-Mapping . . . . . . . . . . . . . . . . . . . . . . . . . 1355

Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1356

Partition Routing Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1356

Personal CO Line Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1358

Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1362

Precedence Routing Digit Analysis Table . . . . . . . . . . . . . . . . . . . . . . 1364

Precedence Routing Digit Conversion Table . . . . . . . . . . . . . . . . . . . . 1366

PRI Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1370

Processor Channel Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 1375

QSIG to DCS TSC Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1379

Contents

12 Administrator Guide for Avaya Communication Manager

Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1381

Remote Call Coverage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1387

Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1388

RHNPA Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1390

Route Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1392

Security-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . . 1403

Signaling Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1411

Site Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1432

Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1433

Stations With Off-PBX Telephone Integration . . . . . . . . . . . . . . . . . . . . 1484

Survivable ARS Analysis Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1491

Survivable Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1494

System Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1503

System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1504

System Parameters Call Coverage/Call Forwarding . . . . . . . . . . . . . . . . 1505

System Parameters CDR (Call Detail Recording) . . . . . . . . . . . . . . . . . . 1514

System Parameters Country-Options . . . . . . . . . . . . . . . . . . . . . . . . 1514

System-Parameters Customer-Options . . . . . . . . . . . . . . . . . . . . . . . 1521

System Parameters - Duplication. . . . . . . . . . . . . . . . . . . . . . . . . . . 1552

System Parameters - ESS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1553

System Parameters - Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1560

System Parameters - IP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 1560

System Parameters Media Gateway Automatic Recovery Rule . . . . . . . . . . 1560

System Parameters - Mode Code. . . . . . . . . . . . . . . . . . . . . . . . . . . 1564

System Parameters - Multifrequency Signaling . . . . . . . . . . . . . . . . . . . 1565

System Parameters OCM Call Classification . . . . . . . . . . . . . . . . . . . . 1565

System Parameters - SCCAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1569

System Parameters - Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1571

Telecommuting Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1571

Tenant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1572

Terminal Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1575

Terminating Extension Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1581

TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1584

Time of Day Coverage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1587

Time of Day Routing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1588

Toll Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1590

Contents

Issue 2.1 May 2006 13

Tone Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1594

Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1598

Uniform Dial Plan Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1683

Uniform Dial Plan Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1684

Variables for Vectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1688

Vector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1691

Vector Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1692

Virtual MAC Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1707

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1709

Contents

14 Administrator Guide for Avaya Communication Manager

Overview

Issue 2.1 May 2006 15

About this book

Overview

Avaya Communication Manager is the centerpiece of Avaya applications. Running on a variety

of Avaya Media Servers and DEFINITY

Servers, and providing control to Avaya Media

Gateways and Avaya communications devices, Communication Manager can be designed to

operate in either a distributed or networked call processing environment.

Communication Manager carries forward all of a customer’s current DEFINITY capabilities, plus

offers all the enhancements that enable them to take advantage of new distributed

technologies, increased scalability, and redundancy. Communication Manager evolved from

DEFINITY software and delivers no-compromise enterprise IP solutions.

Communication Manager is an open, scalable, highly reliable and secure telephony application.

The software provides user and system management functionality, intelligent call routing,

application integration and extensibility, and enterprise communications networking.

Purpose of this book

This book describes the procedures and screens used in administering the most recent release

of Communication Manager running on any of the following:

● Avaya media servers

- DEFINITY servers

- S8100, S8300, S8400, S8500, or S8700 Series Media Servers

● Avaya media servers configured as a Local Survivable Processor (LSP).

● Avaya media gateways

- MCC1 or SCC1 Media Gateways

- G250, G350, G600, G650, or G700 Media Gateways

Newer releases of Communication Manager contain all the features of prior releases.

Intended audience

This document is intended for system administrators and managers, for users interested in

information about specific features, and Avaya personnel responsible for planning, designing,

configuring, selling, and supporting the system.

About this book

16 Administrator Guide for Avaya Communication Manager

Contents

This document includes the following chapters:

● Chapter 1: System Basics tells you how to log in and log off, set permissions for others

who use the administration terminal, set daylight savings rules, set the system date and

time, post messages, and back up the information you administer.

● Chapter 2: Planning the System provides information on system-wide functions. It explains

how to read, use, and make simple changes to your dial plan, and how to assign feature

access codes.

● Chapter 3: Managing Telephones explains how to add, swap, and remove telephones, and

how to customize a telephone, for Communication Manager administrators.

● Chapter 4: Managing Telephone Features explains how to administer feature buttons for

your users’ telephones.

● Chapter 5: Managing Attendant Consoles explains attendant console feature buttons, and

tells you how to change, move, or add attendant consoles.

● Chapter 6: Managing Displays provides information on the messages that appear on the

read-out screen on display telephones.

● Chapter 7: Handling Incoming Calls shows you how to set up call coverage for incoming

calls to be sure that incoming calls are answered when the called party is unavailable.

● Chapter 8: Routing Outgoing Calls explains how Avaya Communication Manager handles

outgoing calls and tells you how to modify call restrictions and your routing plan.

● Chapter 9: Managing MultiMedia Calling describes the Multimedia Applications Server

Interface (MASI), and provides instructions on administration, monitoring, and

troubleshooting. This section also provides information on Multimedia Call Handling

(MMCH), which enables users to control voice, video, and data transmissions using a

telephone and PC.

● Chapter 10: Setting Up Telecommuting provides information on system-wide settings and

individual user administration for telecommuting.

● Chapter 11: Enhancing System Security provides information on analyzing and setting up

basic system security, preventing toll fraud, using logins and permissions and passwords,

and dealing with security violations.

● Chapter 12: Managing Trunks contains procedures for working with analog and digital

trunks. Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk

groups are not covered in this manual.

● Chapter 13: Managing Announcements tells you how to record, save, copy, restore and

delete announcements.

Conventions used

Issue 2.1 May 2006 17

● Chapter 14: Managing Group Communications shows you how to administer your system

so users can page other users or use their telephones as intercoms. You can also give

specific users permission to monitor other users’ calls or to interrupt active calls with

important messages.

● Chapter 15: Managing Data Calls describes the system features available to enable data

communications.

● Chapter 16: Administering Media Servers describes how to administer an Avaya S8700

Series Media Server and an Avaya G700 Media Gateway and the Avaya S8300 Media

Server.

● Chapter 17: Collecting Billing Information provides information on account codes, and on

tracking and collecting information about calls.

● Chapter 18: Telephone Reference describes many of the telephones that you can connect

to Communication Manager. It also describes the unique features and buttons for each

telephone series to help you administer your user telephones.

● Chapter 19: Screen Reference provides a brief description and a graphic representation of

the Communication Manager screens used for administration. It also lists the valid values

for fields on the screens, and describes when and why to use each value.

Conventions used

Become familiar with the following terms and conventions. They help you use this book with

Communication Manager.

● A "screen" is the display of fields and prompts that appear on a terminal monitor.

See the Screen Reference

chapter for an example of a screen and how it is shown in this

book.

● We use the term "telephone" in this book. Other Avaya books might refer to telephones as

voice terminals, stations, or endpoints.

● Keys and buttons are printed in a bold font: Key.

● Titles of screens are printed in a bold font: Screen Name.

● Names of fields are printed in a bold font: Field Name.

● Text (other than commands) that you need to type into a field are printed in a bold font:

text.

● Commands are printed in a bold constant width font: command.

● Variables are printed in a bold constant width italic font: variable.

About this book

18 Administrator Guide for Avaya Communication Manager

● We show complete commands in this book, but you can always use an abbreviated

version of the command. For example, instead of typing list configuration

station, you can type list config sta.

● If you need help constructing a command or completing a field, remember to use Help.

- When you press Help at any point on the command line, the system displays a list of

available commands.

- When you press Help with your cursor in a field on a screen, the system displays a list of

valid entries for that field.

● Messages that the system displays are printed in a constant width font: system message.

● To move to a certain field on a screen, you can use the Tab key, directional arrows, or the

Enter key on your keyboard.

● If you use terminal emulation software, you need to determine what keys correspond to

Enter, Return, Cancel, Help, and Next Page keys.

● We show commands and screens from the newest release of Communication Manager. If

your system has an older version of Communication Manager installed, substitute the

appropriate commands for your system and see the manuals you have available.

● The status line or message line can be found near the bottom of your monitor. This is

where the system displays messages for you. Check the message line to see how the

system responds to your input. Write down the message if you need to call the helpline.

● When a procedure requires you to press Enter to save your changes, the screen clears.

The cursor returns to the command prompt. The message line shows "command

successfully completed" to indicate that the system accepted your changes.

Admonishments

Admonishments that might appear in this book have the following meanings:

Note:

Note: Draws attention to information that you must heed.

Tip:

Tip: Draws attention to information that you might find helpful.

!

CAUTION:

CAUTION: Denotes possible harm to software, possible loss of data, or possible service

interruptions.

!

WARNING:

WARNING: Denotes possible harm to hardware or equipment.

Trademarks

Issue 2.1 May 2006 19

!

DANGER

:

DANGER: Denotes possible harm or injury to your body.

!

SECURITY ALERT:

SECURITY ALERT: Denotes when system administration might leave your system open to toll fraud.

Trademarks

All trademarks identified by

®

or ™ are registered trademarks or trademarks, respectively, of

Avaya, Inc. All other trademarks are the property of their respective owners.

Related Resources

The following documents provide additional information.

Administration for Network Connectivity for Avaya Communication Manager, 555-233-504

ATM Installation, Upgrades, and Administration using Avaya Communication Manager,

555-233-124

Avaya Application Solutions -- IP Telephony Deployment Guide, 555-245-600

Avaya Business Advocate User Guide, 07-300653

Avaya Call Center Release Automatic Call Distribution (ACD) Guide, 07-300478

Avaya Call Center Release Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300477

Avaya Communication Manager Advanced Administration Quick Reference, 03-300364

Avaya Communication Manager Basic Administration Quick Reference, 03-300363

Avaya Communication Manager Basic Diagnostics Quick Reference, 03-300365

Avaya Remote Feature Activation (RFA) User Guide, 03-300149

Avaya Toll Fraud and Security Handbook, 555-025-600

Converged Communications Server Installation and Administration, 555-245-705

DEFINITY Communications Systems Generic 2.2 and Generic 3 Version 2 DS1/CEPT1/ISDN

PRI Reference, 555-025-107

DEFINITY Enterprise Communications Server Release 1.1 Getting Started with the Avaya R300

Remote Office Communicator, 555-233-769

Feature Description and Implementation for Avaya Communication Manager, 555-245-205

Hardware Description and Reference for Avaya Communication Manager, 555-245-207

About this book

20 Administrator Guide for Avaya Communication Manager

Installation, Upgrades and Additions for Avaya CMC1 Media Gateways, 555-233-118

Maintenance Alarms for Avaya Communication Manager, Media Gateways and Servers,

03-300430

Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers,

03-300431

Maintenance Procedures for Avaya Communication Manager, Media Gateways and Servers,

03-300432

Overview for Avaya Communication Manager, 03-300468

Reports for Avaya Communication Manager, 555-233-505

System Capacities Table for Avaya Communication Manager on Avaya Media Servers,

03-300511

Using the Avaya Enterprise Survivable Servers (ESS), 03-300428

What’s New in Avaya Communication Manager, 03-300682

For documents not listed here, go to http://www.avaya.com.

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documentation products. To view any book, you must have a copy of Adobe Acrobat Reader.

Note:

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1. Access the Avaya Web site at http://www.avaya.com/support/

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Avaya Communication Manager Administrator's Manual

Avaya Communication Manager Administrator's Manual

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